ITIL Version 5 Foundation Certification Training in China

Walk Out Certified

Take the first step into modern IT service management with accredited, instructor-led ITIL 5 Foundation training for professionals across China. Learn the ITIL Value System, value co-creation and the digital service lifecycle, then sit the PeopleCert exam with confidence, in live online and corporate formats that fit working schedules. As a leading ITIL Version 5 Foundation training company, Invensis Learning supports learners from first lesson to certification.

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Build Modern IT Service Skills with ITIL 5 in China

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CNY 11380

What Is ITIL 5 Foundation?Your First Step into Digital Service Management

ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the latest ITIL 5 scheme from AXELOS, delivered by PeopleCert, and ITIL Version 5 Foundation certification training in China prepares IT and business professionals to manage digital products and services and create value across their lifecycle.

ITIL 5 is the newest iteration of the world's most widely adopted IT service management framework. It introduces the ITIL Value System, value co-creation, the four dimensions of service management, the seven guiding principles, and value stream mapping, giving you a modern, digital-era view of how services deliver value.

The credential suits service desk staff, IT operations and support analysts, and business professionals who want a recognised first step into service management. With China's IT services sector expanding fast, ITIL 5-F gives you a globally portable qualification employers trust. Start your ITIL journey with Invensis Learning.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in China designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in China
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in China

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in China
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in China
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in ChinaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

For Individuals

ITIL 5 Foundation helps professionals turn day-to-day IT work into structured, value-led service management. The certification suits service desk agents, support and operations analysts, and business staff who want a recognised entry point into ITSM. Whether you are formalising skills you already use, moving from technical support into service roles, or supporting a cloud or digital transformation programme, ITIL 5-F builds capability aligned with what employers in China now expect.

If you want a globally recognised first credential that travels across employers and sectors, ITIL 5 Foundation is a clear starting point. You gain framework fluency, exam-readiness support, and a structured path that leading IT services, telecom and BFSI employers value.

Earn an entry-level credential in the latest ITIL 5 scheme from AXELOS
Stand out for service desk, ITSM and IT operations roles across China
Speak the shared language of value, lifecycle and continual improvement
Apply the four dimensions and guiding principles to everyday IT work
Gain a globally recognised, portable qualification employers trust
Build a foundation for higher ITIL 5 qualifications later
Strengthen earning potential in a fast-growing IT services market

For Organizations

ITIL 5 Foundation group training helps organisations build consistent, value-led service management by giving teams a shared framework and vocabulary. The training can be delivered for service desks, IT operations groups or whole technology functions. For organisations modernising IT amid cloud adoption and the Digital China agenda, ITIL 5-F provides a scalable way to lift service quality and governance maturity.

If your teams run services with inconsistent practices, ITIL 5 Foundation training creates a common foundation for how value is created, delivered and improved. Departments gain a standardised approach to lifecycle, the four dimensions and continual improvement.

Standardise service management practice across IT teams
Align IT work to business value and customer outcomes
Improve incident, problem and change handling maturity
Build a common ITIL 5 vocabulary across departments
Support cloud and digital transformation with stronger service governance
Develop in-house service management capability at scale
Deliver flexible training that fits team schedules

ITIL V5 Foundation Exam Format in ChinaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in China

The total cost of getting ITIL V5 Foundation certified in China includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in China delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in China is CNY 11380

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in ChinaWhy ITIL 5 Foundation Pays Off

ITIL 5 Foundation opens the door to service management careers across China's fast-growing technology economy. IT services, telecom, BFSI, e-commerce and state-owned enterprises all run large service operations, and they value professionals who can frame IT as digital products and services. Demand spans service desk, service delivery and IT operations roles, from analyst to manager, and here is what the market is telling us right now.

¥307,000

Average ITSM professional salary, China

per year, industry data 2026

¥288,709

IT Manager average salary, China

PayScale 2026

17.3%

IT services sector growth

annualised to 2026, IBISWorld

52%+

Cloud share of China IT services

2024-2026, market data

SECTORS HIRING

—IT and Software Services / Outsourcing
—Banking, Financial Services and Insurance
—Telecommunications and Cloud Providers
—E-commerce and Internet Platforms
—Manufacturing and Smart Manufacturing
—Government and State-Owned Enterprises

GROWTH TRENDS

—China IT services revenue growing about 17% a year to 2026
—Cloud adoption leading over half of IT services spend
—Digital China strategy modernising public-sector IT
—Rising cyber threats lifting demand for service governance
—AI and automation reshaping IT operations
—Outsourcing sector adding over a million workers a year

Sources: PayScale, Glassdoor, Michael Page, Robert Half (China) 2026; IBISWorld, Statista (China IT services 2026).

Designation

ITIL Version 5 Foundation Certified Professionals in China : Salary Insights and Trends

Hiring Companies in China

¥120K

Min

¥180K

Average

¥280K

Max

Glassdoor · PayScale (China) 2026

LenovoNeusoftPacteraChinasoft

Source: Lenovo · Neusoft · Pactera · Chinasoft

Market Forces Fuelling ITSM Demand in China

Cloud Migration Outpacing Service Control

More than half of China's IT services spend is now cloud, but many enterprises scale cloud faster than they mature service governance, the exact gap ITIL 5 is built to close.

ITIL 5 builds value and lifecycle thinking

Digital Transformation at National Scale

Under the Digital China agenda, enterprises and state firms are digitising fast, creating demand for people who can manage digital products and services end to end.

ITIL 5 frames IT as digital products and services

Rising Cyber and Resilience Pressure

Growing cyber threats push organisations to formalise incident, problem and continuity practices, capabilities ITIL 5 embeds into everyday service operations.

ITIL 5 strengthens core management practices

Service Talent Shortage in a Huge Market

China's IT services sector adds over a million workers a year, yet structured service-management capability is scarce, making certified professionals valued and visible.

ITIL 5 makes certified professionals stand out

Outsourcing and Multi-Supplier Complexity

Large outsourcing and BPO providers juggle many clients and suppliers, demanding the partner, value-stream and technology thinking ITIL 5 builds to keep delivery consistent.

ITIL 5 teaches the four dimensions

AI and Automation Reshaping Operations

As AI and automation enter IT operations, employers want people who can optimise and automate value streams, a core ITIL 5 guiding principle.

ITIL 5 applies optimise and automate

Sources: IBISWorld, Statista, Coherent Market Insights (China IT services 2026); PeopleCert ITIL 5 Foundation syllabus.

ITIL 5 Foundation is more than a certificate. It is a practical first step into the service management roles China's IT employers are hiring for. Join professionals who turn IT work into measurable value. Start your journey today.

Your China Career Transformation

From IT Support to Digital Service Leadership

What ITIL 5 Foundation Changes for You

China's IT economy is expanding with cloud adoption, digital transformation and outsourcing growth, and employers increasingly separate professionals who understand service value from those who only run tasks. Here is which side of that line you want to be on.

Today

Pay capped in entry-level support bands with little leverage

After ITIL 5

Service management roles in China average around ¥307,000, rising with seniority

Today

Pay capped in entry-level support bands with little leverage

Today

Overlooked for roles that list ITIL or ITSM knowledge as preferred

After ITIL 5

Eligible for service delivery and IT operations roles across IT, BFSI and telecom

Today

Overlooked for roles that list ITIL or ITSM knowledge as preferred

Today

Confident running tasks, but not framing IT as digital products and services

After ITIL 5

Able to connect IT work to value, outcomes and continual improvement

Today

Confident running tasks, but not framing IT as digital products and services

You earn ITIL 5 Foundation

Before

Service work guided by habit and local fixes, not a shared framework

Now you have

A globally recognised ITIL 5 framework employers across China trust

Before

Service work guided by habit and local fixes, not a shared framework

Before

Limited to reactive IT support with little career visibility

Now you have

A clear route into service management and IT operations roles

Before

Limited to reactive IT support with little career visibility

Before

Strong on tools but thin on value, governance and lifecycle thinking

Now you have

Fluency in value co-creation, the four dimensions and the service lifecycle

Before

Strong on tools but thin on value, governance and lifecycle thinking

Before

Credentials that may not travel across employers or sectors

Now you have

A portable certification recognised across China and worldwide

Before

Credentials that may not travel across employers or sectors

"The gap between running IT tasks and leading service value is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor, Michael Page (China) 2026.

How to Get ITIL V5 Founfdation Certified in ChinaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in China is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 FoundationCore Capabilities for Modern Service Management

Skills covered in ITIL 5 Foundation span the full framework, from digital service concepts and value co-creation to the lifecycle, management practices and continual improvement. By the end of the programme, you can describe how modern services create and deliver value.

Digital Product and Service Concepts

In ITIL 5 Foundation you will learn what digital products and services are, how value is created in digital environments, and how products and services are managed and improved across their lifecycle.

Value Co-Creation with Stakeholders

Understand how providers, consumers and partners co-create value together, weighing outcomes, costs, risks, experience and sustainability when designing and delivering services.

The Four Dimensions of Service Management

Apply the organisations and people, value streams and processes, information and technology, and partners and suppliers dimensions for a holistic view of any service.

The ITIL Value System and Guiding Principles

Use the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better, joined-up service decisions.

The Product and Service Lifecycle

Work across discovery, design, build, operation, and delivery and support, and see how each stage connects to keep value flowing to consumers.

Practices and Continual Improvement

Apply ITIL management practices, continual improvement, and value stream mapping and management to real digital environments and everyday IT work.

Who Should TakeITIL V5 Foundation Certification Training in China?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

CNY 11380

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in ChinaAccredited, Expert-Led Prep

As a trusted ITIL Version 5 Foundation training company in China, Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations who want a recognised entry into IT service management. Our programmes combine certified, experienced trainers, up-to-date courseware aligned to the current ITIL 5 syllabus, flexible delivery, and learner-focused support. Whether you enrol as an individual or plan group training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

Accredited ITIL training aligned to PeopleCert and AXELOS standards
Experienced, certified trainers with real ITSM and service management practice
Live online and corporate formats that suit working professionals across China
Structured ITIL 5 courseware, practice questions and exam-readiness support
ISO 9001 and ISO 27001 certified training delivery
Dedicated learner support before, during and after the programme
Customised group training for teams and organisations in China
Trusted by professionals and enterprises across multiple industries

24/7

Learner Support

50+

Industries Served

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in ChinaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in China

Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

ITIL Version 5 Foundation in China

Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

ITIL Version 5 Foundation in China

Mandarin Oriental Wangfujing Beijing, No. 269 Wangfujing Street, Beijing, China, 100006

ITIL Version 5 Foundation in China

Atlantis Sanya, 9P5R+4Q6, North Haitang Bei Road, Sanya, China, 572013

Corporate ITIL 5 Training in ChinaScale Service Capability

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Customised ITIL 5 Foundation training for teams and departments
Flexible delivery through live virtual, onsite or blended formats
Schedules aligned to your team's availability across China
Certified trainers with real ITSM and service management experience
Role-based examples for IT, telecom, BFSI and outsourcing teams
Progress tracking, assessments and dedicated coordination
Scalable delivery for local and multi-site teams

What Our Learners Say

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Connected My Daily Work to the Bigger Picture

"The ITIL 5 Foundation course finally connected the tools I use every day to the bigger picture of value and the service lifecycle. The trainer used real examples, and I passed on my first attempt."

Li Wei

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Clear, Practical and Easy to Apply

"I came in with no framework background. The four dimensions and guiding principles were explained so clearly that I could start applying them at work within a week."

Zhang Min

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0/0

Well-Structured Exam Preparation

"Great pace and well-structured material. The practice questions matched the exam style closely and built my confidence ahead of the PeopleCert exam."

Chen Jing

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0/0

A Shared Language Across Our Team

"We trained our service desk team with Invensis Learning. The shared ITIL 5 language improved how we handle incidents and how we communicate with the business."

Wang Lei

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Tailored Training That Fit Our Goals

"The corporate sessions were tailored to our cloud transformation. Flexible scheduling and a knowledgeable trainer made it easy to upskill the whole team at once."

Liu Yang

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0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL 5 Foundation is a globally recognised entry credential in IT service management, valued by IT services, telecom, BFSI and e-commerce employers across China. Service management roles average around 307,000 yuan a year and rise with seniority, so the certification supports both recognition and earning potential.

General

Is ITIL 5 Foundation worth it in China?

What is ITIL 5 Foundation and who is it for?

ITIL 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, delivered by PeopleCert. It is designed for IT and business professionals such as service desk staff, support and operations analysts, and anyone wanting a recognised first step into digital service management.

Do I need experience or prerequisites to start?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management knowledge is required, which makes it accessible to professionals at any career stage.

Why choose Invensis Learning for ITIL training?

Invensis Learning delivers accredited ITIL training aligned to PeopleCert and AXELOS standards, with certified trainers, current ITIL 5 courseware, flexible formats and dedicated learner support. ISO 9001 and ISO 27001 certifications back the quality and security of every programme.

How long is the certification valid?

ITIL 5 Foundation is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

Pricing

How much does ITIL 5 Foundation training cost in China?

Training fees vary by format and schedule, so the exact price is available on request. The fee typically includes ITIL 5 courseware, practice questions and learner support. The PeopleCert exam fee is billed separately. Request a quote for current pricing and group rates.

What is included in the course fee?

The training fee usually covers ITIL 5 aligned courseware, practice questions, knowledge checks, and learner support through the programme. The PeopleCert exam fee is charged separately. Speak with a learning advisor to confirm what each plan includes.

Is the exam fee included in the training price?

The PeopleCert exam fee is normally billed separately from the training fee and can vary by region and channel. Confirm current exam pricing with PeopleCert or ask our team to include it in your quote.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations groups and whole technology functions. Contact us for a tailored quote for your team.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 multiple-choice questions, each having a single correct answer. It is based on the ITIL 5 Foundation syllabus published by PeopleCert and AXELOS and tests knowledge and comprehension of the framework.

How many questions are there and how long is the exam?

The ITIL 5 Foundation exam has 40 questions and you have 60 minutes to complete it. The pass mark is 65%, which means answering 26 of the 40 questions correctly.

How and where can I take the exam?

You can take the exam online through PeopleCert OnVUE proctoring, available around the clock, or at a PeopleCert authorised test centre. Both options are available to candidates in China.

What is the passing score for ITIL 5 Foundation?

The passing score is 65%, or 26 correct answers out of 40 questions. The exam covers nine topic areas, so aim for broad understanding across the whole syllabus rather than focusing on a single topic.

What if I do not pass on the first attempt?

If you do not pass first time, you can resit the exam through PeopleCert. Our training includes practice questions and exam-readiness support to help you prepare thoroughly. Confirm resit policy and fees with PeopleCert before rebooking.

Course Content

What topics are covered in ITIL 5 Foundation?

The syllabus spans nine topic areas, including digital product and service concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

What learning resources and materials are provided?

You receive ITIL 5 aligned courseware, practice questions, knowledge checks and reference material mapped to the current syllabus. These help you build understanding and prepare for the PeopleCert exam.

Are there practice questions and mock assessments?

Yes. The programme includes practice questions and topic-wise checks that mirror the exam style, helping you identify weaker areas and build confidence before exam day.

Is the courseware aligned with the latest ITIL 5 syllabus?

Yes. The courseware is built around the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study the most up-to-date framework content.

Can a beginner take this course?

Absolutely. ITIL 5 Foundation is an entry-level certification with no prerequisites, designed to introduce core concepts clearly. Beginners and experienced IT staff alike can follow the programme and reach exam readiness.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available?

We offer live online (live virtual) instructor-led training and customised corporate group training, so professionals across China can learn in the format that fits their schedule and goals.

How soon can I start?

New batches run regularly across convenient time slots. Check the upcoming schedules to pick a date, or speak with a learning advisor to find the next session that suits you.

Can I reschedule or transfer to another batch?

Yes. Flexible options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.

What is the refund or cancellation policy?

Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in ChinaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

IT Service Management Careers in ChinaWhy ITIL 5 Foundation Pays Off

ITIL Version 5 Foundation Certification Training in China

What Is ITIL 5 Foundation?UntitledYour First Step into Digital Service Management

What Is ITIL 5 Foundation?Your First Step into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in ChinaDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

ITIL V5 Foundation Exam Format in ChinaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in China

IT Service Management Careers in ChinaWhy ITIL 5 Foundation Pays Off

SECTORS HIRING

GROWTH TRENDS

Market Forces Fuelling ITSM Demand in China

Cloud Migration Outpacing Service Control

Digital Transformation at National Scale

Rising Cyber and Resilience Pressure

Service Talent Shortage in a Huge Market

Outsourcing and Multi-Supplier Complexity

AI and Automation Reshaping Operations

From IT Support to Digital Service Leadership

What ITIL 5 Foundation Changes for You

How to Get ITIL V5 Founfdation Certified in ChinaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationCore Capabilities for Modern Service Management

Digital Product and Service Concepts

Value Co-Creation with Stakeholders

The Four Dimensions of Service Management

The ITIL Value System and Guiding Principles

The Product and Service Lifecycle

Practices and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in China?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in ChinaAccredited, Expert-Led Prep

ITIL Version 5 Foundation Training Locations in ChinaAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training in ChinaScale Service Capability

What Our Learners Say

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