Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL Version 5 Foundation certification training in Macau gives you a recognised, modern grounding in digital product and service management. It introduces the core concepts that help IT teams create, deliver and continually improve value. The course is built for IT and business professionals at any career stage, from service desk and support staff to managers in Macau's integrated resorts, hotels, banks and telecom operators. You learn the ITIL Value System, the four dimensions, the seven guiding principles, the product and service lifecycle, and the management practices that underpin reliable, customer-focused services. Delivered in live virtual, classroom and corporate formats, the training prepares you for the PeopleCert ITIL 5 Foundation exam and gives you a credential employers value across the Greater Bay Area. Start your ITIL 5 journey with Invensis Learning and build a foundation for a stronger IT service career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macau, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL Version 5 Foundation certification training in Macau gives you a recognised, modern grounding in digital product and service management. It introduces the core concepts that help IT teams create, deliver and continually improve value.

    The course is built for IT and business professionals at any career stage, from service desk and support staff to managers in Macau's integrated resorts, hotels, banks and telecom operators. You learn the ITIL Value System, the four dimensions, the seven guiding principles, the product and service lifecycle, and the management practices that underpin reliable, customer-focused services.

    Delivered in live virtual, classroom and corporate formats, the training prepares you for the PeopleCert ITIL 5 Foundation exam and gives you a credential employers value across the Greater Bay Area. Start your ITIL 5 journey with Invensis Learning and build a foundation for a stronger IT service career.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macau, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Macau designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Macau
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Macau

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Macau
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Macau
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in MacauDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays OffFor Your IT Career in Macau

    For Individuals

    For Individuals

    ITIL 5 Foundation helps IT professionals prove they understand how modern digital services create value. The credential suits service desk analysts, support engineers, and IT staff in Macau who want recognised, transferable ITSM knowledge. Whether you are starting in IT service management, moving from a technical role, or working in an integrated resort, bank or telecom operator, this training builds capability aligned with what employers expect.

    If you want a clear, accessible entry point into IT service management with a globally recognised credential, ITIL 5 Foundation is a strong first step. You gain modern ITSM knowledge, exam readiness and a structured pathway that employers across sectors respect.

    • Earn a globally recognised ITIL 5 credential employers across Macau value
    • Stand out for IT service desk, support and service management roles
    • Speak the modern ITSM language of value streams and the product lifecycle
    • Apply the seven guiding principles to real service decisions at work
    • Build a foundation for higher ITIL 5 qualifications and IT leadership
    • Strengthen your credibility with gaming, hospitality and banking IT teams
    • Gain confidence to improve incident, problem and change handling
    • Open doors to IT roles across the Greater Bay Area
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build consistent IT service management capability by equipping teams with modern, shared practices. The training can be delivered for IT operations, service desks or whole departments. For organisations looking to improve service reliability and connect IT delivery to business value, this training provides a scalable, flexible solution.

    If your teams handle services inconsistently across business units, ITIL 5 group training creates a shared service management language. Staff gain a standardised approach to value, governance and continual improvement that supports better outcomes.

    • Standardise IT service management practice across your teams
    • Improve service quality, uptime and customer experience
    • Align IT delivery with business value and strategy
    • Reduce repeat incidents and speed up resolution with shared practices
    • Upskill whole teams with flexible onsite or live virtual delivery
    • Build a common ITSM vocabulary across departments
    • Support digital transformation in gaming, hospitality and finance
    • Strengthen in-house ITIL capability and reduce reliance on vendors

    ITIL V5 Foundation Exam Format in MacauWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Macau

    The total cost of getting ITIL V5 Foundation certified in Macau includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Macau delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Macau is CNY 11380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take Your IT Career in MacauRoles, Demand and Pay

    ITIL 5 has become a practical marker of modern IT service management capability across Macau, valued by integrated resorts, hotels, banks and telecom operators that run large, always-on service operations. As gaming and financial services modernise and the city deepens its role in the Greater Bay Area, employers increasingly look for staff who understand value-driven IT delivery. Demand runs from service desk and support roles up to IT operations and service management leadership, and here is what the market is telling us right now.

    MOP 71,700

    Median IT staff salary, Macau

    per year, WorldSalaries 2026

    3,800+

    Open IT roles listed, Macau

    Glassdoor, 2026

    MOP 25k-50k

    Software developer pay, Macau

    per month, market data 2026

    3.5-5%

    IT sector salary growth

    projected 2026, employer guides

    SECTORS HIRING

    • —Integrated Resorts and Gaming
    • —Hospitality and Tourism
    • —Banking and Financial Services
    • —Telecommunications and Technology
    • —Public Sector and Smart City
    • —Retail and MICE

    GROWTH TRENDS

    • —Integrated resorts digitalising operations and guest services
    • —Greater Bay Area integration widening IT talent demand
    • —Smart city and e-government initiatives raising ITSM maturity
    • —Talent competition with Hong Kong and Shenzhen for IT staff
    • —Non-gaming diversification expanding digital service roles
    • —Financial services modernisation driving governed IT practice

    Sources: WorldSalaries, Glassdoor, PayScale, ERI SalaryExpert (Macau) 2026; employer salary guides 2026.

    Market Forces Making ITIL 5 Skills Valuable in Macau

    Gaming Tech Modernisation

    Macau's integrated resorts are digitalising gaming floors, guest apps and back-office systems, creating demand for IT staff who can manage modern digital services reliably.

    ITIL 5 builds modern service management skills

    Reliability in 24/7 Operations

    Casinos and hotels run around the clock, where IT downtime hits revenue and guest experience directly, so disciplined incident, problem and service practices are essential.

    ITIL 5 builds incident and service practices

    Greater Bay Area Talent Race

    Macau competes with Hong Kong and Shenzhen for IT talent, and a recognised ITSM credential helps professionals stand out and stay mobile across the region.

    ITIL 5 makes your skills stand out

    Smart City and E-Government

    Macau's smart city and digital government plans need mature service management to deliver dependable public digital services, a gap ITIL 5 practices are built to close.

    ITIL 5 builds value and governance skills

    Financial Services Governance

    Banks and insurers in Macau need governed, auditable IT services, pushing demand for staff who understand the ITIL Value System and continual improvement.

    ITIL 5 builds governance and continual improvement

    Economic Diversification

    As Macau diversifies beyond gaming into finance, technology and MICE, organisations expand digital services and need professionals who can manage them well.

    ITIL 5 supports digital service growth

    Sources: KOS International, Macau Business, Statista (Macau) 2026; employer salary guides 2026.

    ITIL 5 is more than a credential. It is a career advantage for IT professionals in Macau's service-heavy economy. Join those who deliver reliable, value-driven IT services. Start your journey today.

    Your Macau IT Career Transformation

    See the Career Gap ITIL 5 Closes for You,

    Before and After Certification

    Macau's economy runs on always-on services, and as gaming, finance and public digital services modernise, employers increasingly separate staff who manage services well from those who only react. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate as a generalist

    After ITIL 5

    Service management roles in Macau reach well above entry IT pay, with leadership bands higher still

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for IT service roles across gaming, hospitality, banking and telecom

    Today

    Strong technically, but employers want service management thinking

    After ITIL 5

    Confident linking IT services to business value and continual improvement

    You earn your ITIL 5 Foundation

    Before

    IT service knowledge that is hard to prove to employers

    Now you have

    A globally recognised AXELOS (PeopleCert) credential Macau employers know

    Before

    Stuck in a technical role with no service management framework

    Now you have

    A clear route into service management and IT operations roles

    Before

    Handling incidents and requests without a shared method

    Now you have

    Fluency in the ITIL Value System, guiding principles and core practices

    Before

    Recognition limited when you change employer or sector

    Now you have

    A modern credential that travels across the Greater Bay Area

    "The gap between fixing tickets and managing value-driven services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: WorldSalaries, PayScale, ERI SalaryExpert, Glassdoor (Macau) 2026.

    How to Get ITIL V5 Founfdation Certified in Macau Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Macau is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    The ITSM Capabilities You Will BuildFrom This ITIL 5 Foundation Training

    The ITIL 5 Foundation training builds modern IT service management knowledge mapped to the nine topic areas of the syllabus. By the end of the programme, you can explain how value is created and continually improved across the product and service lifecycle.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start here: understand what digital products and services are, how they create value, and how they are managed across the product and service lifecycle in modern IT environments.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions for a holistic approach to service management.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system that drives value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better, real-world service decisions.

    The Product and Service Lifecycle

    Explore the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and see how they work together to create and sustain value.

    Management Practices and Continual Improvement

    Gain awareness of ITIL's management practices and how continual improvement and value stream thinking embed better ways of working across the organisation.

    Who Should TakeITIL V5 Foundation Certification Training in Macau?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 11380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 11380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in MacauTrusted for ITIL 5 Training

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Macau who want to build modern IT service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual or planning team training, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Macau, provides a professional experience designed around practical understanding, real-world application, and measurable learning outcomes.

    • Accredited training partner of PeopleCert, AXELOS, PMI, EXIN and DevOps Institute
    • Expert trainers with real-world IT service management experience
    • Flexible live virtual, classroom and corporate delivery formats
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Comprehensive courseware, practice tests and exam simulators
    • Dedicated learner support before, during and after training
    • Globally recognised accreditations that signal training quality
    • Scalable delivery for individuals and corporate teams in Macau

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MacauInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Macau

    The Venetian Macao, Estrada da Baía de Nossa Senhora da Esperança, Nossa Senhora da Esperança, Zona do Aterro de Cotai, Macau, Macau, 999078, China

    ITIL Version 5 Foundation Training Location in Macau

    Grand Hyatt Macau, Avenida da Nave Desportiva, Cotai Reclamation Area, Zona do Aterro de Cotai, Macau, Macau, 999078, China

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    Corporate ITIL 5 Training for Macau TeamsBuilt for Your Team

    Untitled

    • Tailored ITIL 5 training aligned to your service operations
    • Onsite, live virtual or blended delivery for Macau teams
    • Flexible scheduling around shift and operational rosters
    • Experienced, accredited IT service management trainers
    • Group and volume pricing for departments and business units
    • Progress tracking, assessments and post-training support
    • Scalable delivery across Macau and the Greater Bay Area

    Leading Macau Employers

    Sands ChinaGalaxy EntertainmentMelco ResortsMGM ChinaBank Of China (Macau)CTM

    What Our Learners Say

    Untitled

    A Framework That Clicked Right Away

    "The ITIL 5 Foundation course finally gave me a clear framework for the work I do every day on the service desk. The guiding principles and the product lifecycle made sense immediately, and I passed the PeopleCert exam first time."

    Vong Ka Hou

    IT Support Analyst

    Untitled

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    The Step up I Needed

    "Coming from a technical background, I needed the service management language to move into a lead role. The trainer used real Macau hospitality examples, and the ITIL Value System now shapes how I run incidents and changes."

    Sofia Pereira

    Service Desk Team Lead

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    Practical and Exam-Ready

    "Well-structured sessions and very practical. The mock questions matched the exam style closely, and the focus on continual improvement changed how I handle recurring problems at work."

    Chan Wai Man

    Incident Manager

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    Consistency Across Our Team

    "We trained our IT operations team with Invensis Learning and saw an immediate improvement in how consistently we handle services. The shared ITIL vocabulary reduced confusion across shifts in our resort environment."

    Lei Chong

    IT Operations Manager, Integrated Resort

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    Flexible Corporate Delivery

    "As an L&D lead in banking, I needed a provider that could deliver accredited training on our schedule. The corporate delivery was flexible, the trainers were credible, and our staff came away with a common service management approach."

    Ana Rodrigues

    Learning and Development Manager, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and core practices, and has no formal prerequisites, so it suits IT and business professionals at any stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and core practices, and has no formal prerequisites, so it suits IT and business professionals at any stage.

    Is ITIL 5 Foundation worth it for IT professionals in Macau?

    Yes. ITIL 5 Foundation gives you a globally recognised, modern ITSM credential valued by Macau's integrated resorts, hotels, banks and telecom operators. It helps you stand out for service desk, support and service management roles and supports mobility across the Greater Bay Area.

    Who should take the ITIL 5 Foundation course?

    The course suits IT support and service desk staff, technical professionals moving into service roles, and business professionals who work with IT services. It is designed to be accessible, so no prior ITIL or ITSM knowledge is required.

    Do I need any prerequisites to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Attending an accredited training course is recommended to prepare you for the exam, and self-study using the ITIL 5 Foundation publication is also possible.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Confirm current renewal options through PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, exam simulator access and learner support. Many learners take a combined training and exam package. Request a quote to see the inclusions for your preferred format.

    How much does ITIL 5 Foundation training cost in Macau?

    Pricing varies by format, schedule and whether the exam is bundled, so it is available on request. Live virtual, classroom and corporate options are quoted separately. Speak with a learning advisor for a tailored quote for Macau.

    Is the exam fee included in the training price?

    It depends on the package you choose. ITIL 5 Foundation is often purchased as a combined training and exam bundle through an accredited provider, while some plans separate the two. PeopleCert exam pricing varies by region, so confirm before you book.

    Do you offer corporate or group discounts for ITIL 5 training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, departments and business units across Macau. Contact us for a group quote tailored to your team size and goals.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 exam on the first attempt?

    You can resit the ITIL 5 Foundation exam. Our training includes practice questions, mock exams and trainer guidance to build readiness, and selected plans offer retake support. Confirm the current resit policy and fees with PeopleCert.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with multiple-choice, single-answer questions based on the ITIL 5 Foundation (Version 5.0) syllabus. It tests knowledge and comprehension across the nine topic areas of digital product and service management.

    How many questions are on the exam and what is the pass mark?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes. The passing score is 65 percent, which means 26 of 40 questions correct. There are no formal prerequisites to sit the exam.

    How is the ITIL 5 Foundation exam delivered in Macau?

    You can take the exam online through PeopleCert's OnVUE online proctoring, available 24/7, or at a PeopleCert authorised test centre. This gives learners in Macau flexible options to sit the exam from home, the office or a centre.

    Who awards the ITIL 5 Foundation certification?

    ITIL was created by AXELOS, and PeopleCert is now the sole owner, publisher and examination body for all ITIL qualifications. Your exam is delivered and your certificate issued through PeopleCert.

    Course Content

    Can a beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prior ITIL or ITSM knowledge required. The training builds concepts step by step, with examples and practice to support first-time learners.

    What topics does the ITIL 5 Foundation syllabus cover?

    The syllabus covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Is the courseware aligned to the latest ITIL 5 version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS (PeopleCert), reflecting the latest focus on digital product and service management and value stream management.

    What learning materials are provided?

    You receive accredited courseware, practice questions, mock exams, an exam simulator, and revision aids such as quizzes and summaries. These materials help you understand the syllabus and prepare for the PeopleCert exam.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the exam format, helping you identify weak areas and build confidence before your attempt.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    Is the training available online for learners in Macau?

    Yes. ITIL 5 Foundation training online is delivered through live virtual instructor-led sessions, so learners in Macau can join from home or the office. Self-paced e-learning is also available for flexible study.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this for your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.