Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL Version 5 Foundation certification training in Nanjing gives IT and business professionals a globally recognised credential matched to the city's fast-growing software and information services economy. The course suits service desk staff, IT support analysts, operations and delivery professionals, and managers who want to lead modern, value-driven IT services. You will learn how the ITIL guiding principles, the four dimensions and the product and service lifecycle work together, with no prior ITIL experience required to begin. Nanjing's software and information services industry has passed 850 billion yuan and is pushing towards the trillion mark, so employers across the China (Nanjing) Software Valley increasingly value structured service management skills. Start your ITIL 5-F journey with Invensis Learning and turn that demand into a career advantage.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nanjing, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), covering the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL Version 5 Foundation certification training in Nanjing gives IT and business professionals a globally recognised credential matched to the city's fast-growing software and information services economy.

    The course suits service desk staff, IT support analysts, operations and delivery professionals, and managers who want to lead modern, value-driven IT services. You will learn how the ITIL guiding principles, the four dimensions and the product and service lifecycle work together, with no prior ITIL experience required to begin.

    Nanjing's software and information services industry has passed 850 billion yuan and is pushing towards the trillion mark, so employers across the China (Nanjing) Software Valley increasingly value structured service management skills. Start your ITIL 5-F journey with Invensis Learning and turn that demand into a career advantage.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Nanjing, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Nanjing designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Nanjing
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Nanjing

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Nanjing
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Nanjing
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in NanjingDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Is Worth ItFor Professionals and Organisations

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build practical digital service management capability and earn a credential recognised across IT teams worldwide. It suits service desk, support, operations and delivery roles, as well as managers moving into service ownership. Whether you are formalising your ITSM knowledge, switching into IT services, or supporting digital transformation at Nanjing's software and telecoms employers, this training maps your day-to-day work to a globally recognised standard.

    If you want to stand out in Nanjing's competitive IT job market, ITIL 5-F gives you a clear, structured route. You gain modern service management vocabulary, the ITIL guiding principles, and an exam-ready path to certification.

    • Earns a globally recognised AXELOS (PeopleCert) credential employers trust
    • Builds in-demand digital service management skills for modern IT teams
    • Opens roles from service desk analyst to IT service delivery manager
    • Teaches the ITIL guiding principles you can apply at work immediately
    • Requires no prior ITIL experience, so beginners can start with confidence
    • Strengthens your profile across Nanjing's software and telecoms employers
    • Prepares you fully for the 40-question ITIL 5 Foundation exam
    • Provides a foundation for higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build a shared service management language across IT teams. Delivered for service desks, operations groups and project teams, it standardises how value is created, delivered and improved. For employers connecting IT delivery to business outcomes, the training offers a scalable, flexible way to raise service quality across departments.

    If your teams in Nanjing struggle with inconsistent IT processes, ITIL 5-F group training creates a common framework. Staff gain a standardised approach to incidents, requests, continual improvement and value co-creation.

    • Builds consistent service management practice across IT teams
    • Connects IT service delivery to measurable business value
    • Reduces incidents and rework through standardised processes
    • Supports digital transformation and cloud adoption programmes
    • Enables customised, role-based training for your teams
    • Strengthens in-house ITSM capability and staff retention
    • Offers flexible live virtual, classroom and onsite delivery
    • Prepares teams for the AXELOS (PeopleCert) certification

    ITIL V5 Foundation Exam Format in NanjingWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Nanjing

    The total cost of getting ITIL V5 Foundation certified in Nanjing includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Nanjing delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Nanjing is CNY 11380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Careers and Demand in NanjingWhy Get ITIL 5 Certified?

    ITIL 5 Foundation is increasingly valued across Nanjing's software, telecoms and outsourcing employers, where large IT service operations need professionals who can manage and improve digital services. As the China (Nanjing) Software Valley scales towards a trillion-yuan industry, certified service management talent is in demand from service desk roles up to IT service delivery and operations leadership. Here is what the local market is telling us right now.

    ¥293,527

    IT Service Delivery Manager, China

    average per year, ERI 2026

    ¥288,709

    IT Manager average, China

    PayScale 2026

    ¥850bn+

    Nanjing software industry scale

    2024, towards trillion

    850,000+

    Software professionals in Nanjing

    Nanjing software sector

    SECTORS HIRING

    • —Software and Information Services
    • —Telecommunications and Next-Gen ICT
    • —IT and Service Outsourcing
    • —Cloud Computing, AI and Data Centres
    • —Banking, Financial Services and Insurance
    • —Intelligent Manufacturing and Electronics

    GROWTH TRENDS

    • —Nanjing software industry passing 850bn yuan towards trillion scale
    • —China (Nanjing) Software Valley anchoring 3,600+ key enterprises
    • —Cloud and AI demand driving around 26% growth in China cloud spend
    • —Service outsourcing contracts ranked among China's highest
    • —SME digital transformation pilots expanding ITSM adoption
    • —Next-gen ICT task force prioritising digital services

    Sources: PayScale, ERI SalaryExpert, Robert Half, Glassdoor (China) 2026; Invest Nanjing and China (Nanjing) Software Valley 2024-2025.

    What Is Driving Demand for ITIL 5 Skills in Nanjing

    Scaling Software Operations

    Nanjing's software and information services industry has passed 850 billion yuan, and employers running large IT operations need the standardised service management ITIL 5 provides.

    ITIL 5 builds digital service management skills

    Cloud and AI Service Complexity

    China's cloud spend is growing around 26% a year on AI demand. Managing reliable digital services at this scale needs the value-driven practices ITIL 5 Foundation teaches.

    ITIL 5 builds value-driven service practices

    Service Outsourcing Quality Pressure

    Nanjing's service outsourcing contracts rank among China's highest, and clients expect consistent delivery. ITIL-trained staff help providers meet service-level commitments.

    ITIL 5 supports consistent service delivery

    Service Management Talent Shortage

    The city has 850,000+ software professionals but fewer with structured service management credentials. ITIL 5-F holders stand out to local and global employers.

    ITIL 5 makes certified professionals stand out

    Sources: Invest Nanjing, China (Nanjing) Software Valley 2024-2025; Omdia, Mordor Intelligence (China cloud) 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is a career advantage for IT professionals in Nanjing who want to manage and improve modern digital services. Start your journey today.

    Your Nanjing Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Nanjing's IT services market is expanding with cloud, AI and digital transformation investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in junior IT support bands with little leverage

    After ITIL 5

    IT service delivery manager roles in China average around ¥293,527

    Today

    Overlooked for roles that list ITIL or ITSM as preferred

    After ITIL 5

    Eligible for service management roles across software and telecoms

    Today

    Strong on tasks, but missing the service management vocabulary

    After ITIL 5

    Fluent in value co-creation, the four dimensions and the ITIL Value System

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge picked up on the job, with no formal proof

    Now you have

    A globally recognised AXELOS (PeopleCert) ITIL 5 credential

    Before

    Limited to support and task-level IT roles

    Now you have

    A clear route towards service delivery and operations roles

    Before

    Inconsistent, ad hoc ways of handling incidents and requests

    Now you have

    A shared framework built on the ITIL guiding principles

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A credential that travels across Nanjing and global IT teams

    "The gap between running IT tasks and managing digital services is increasingly a recognised credential, and Nanjing's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, ERI SalaryExpert, Robert Half (China) 2026.

    How to Get ITIL V5 Founfdation Certified in Nanjing Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Nanjing is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The ITSM Skills You Will MasterApplying ITIL 5 in Real Digital Environments

    This programme builds practical digital service management capability grounded in the ITIL 5 Foundation syllabus. By the end, you can explain the ITIL Value System and apply the guiding principles to everyday IT work.

    Digital Service Management Foundations

    Skills covered in ITIL 5 Foundation start here: understand digital products and services, value creation and how services are managed across their lifecycle in modern IT teams.

    Value Co-Creation in Practice

    Learn how value is co-created between providers, consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability in everyday service decisions.

    The Four Dimensions of Service Management

    Apply the four dimensions, organisations and people, value streams and processes, information and technology, and partners and suppliers, for a holistic approach to services.

    Working with the ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine within the ITIL Value System.

    Applying the ITIL Guiding Principles

    Use principles such as focus on value, start where you are, and progress iteratively with feedback to make better, simpler service management decisions.

    Continual Improvement and Value Streams

    Build continual improvement habits and apply value stream mapping and management to remove waste and keep digital services improving over time.

    Who Should TakeITIL V5 Foundation Certification Training in Nanjing?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CNY 11380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CNY 11380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL Version 5 Foundation Certification Training in Nanjing?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Nanjing who want to build digital service management capability and pass the AXELOS (PeopleCert) exam. As a leading ITIL Version 5 Foundation training company in Nanjing, our programmes combine experienced ITSM trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding and real-world application.

    • Experienced, accredited trainers with real ITSM and ITIL expertise
    • Flexible live virtual, classroom and onsite training formats
    • Courseware aligned to the AXELOS (PeopleCert) ITIL 5 syllabus
    • Online (live virtual) instructor-led training for working professionals
    • Practice questions and mock tests to build exam readiness
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Nanjing
    • ISO 9001 and ISO 27001 certified training operations

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

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    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in NanjingInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Nanjing

    The Westin Nanjing Resort & Spa, Nanjing

    ITIL Version 5 Foundation Training Location in Nanjing

    Nanjing Greenland InterContinental Hotel, 1, Central Road, Hunan Road Subdistrict, Gulou District, Nanjing, Jiangsu Province, 210008, China

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Nanjing Teams

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    • Suitable for small, medium and large IT teams
    • Customised schedules based on team availability
    • Flexible onsite, live virtual or hybrid delivery
    • Experienced trainers with ITSM and industry expertise
    • Role-based examples relevant to your service operations
    • Dedicated coordination and learner support
    • Scalable delivery for teams across Nanjing and beyond

    Leading Organisations

    HuaweiZTEISoftStoneNeusoftDellLenovo

    What Our Learners Say

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    Passed First Time While Working Full Time

    "The ITIL 5 Foundation training made the ITIL Value System and guiding principles easy to follow. The mock exams matched the real test, and I passed on my first attempt while working full time."

    Li Wei

    IT Support Analyst

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    Clear, Beginner-Friendly and Practical

    "I came in with no formal ITSM background and the trainer explained the four dimensions and the lifecycle clearly. I now use the same vocabulary with my service desk team every day."

    Zhang Min

    Service Desk Team Lead

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    Flexible Format, Relevant Content

    "The live virtual sessions fit around my shifts, and the continual improvement and value stream topics were directly relevant to our cloud operations work. Strong, well-paced content."

    Chen Hao

    IT Operations Engineer

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    A Shared Service Language for Our Team

    "We trained a mixed group of support and delivery staff. The shared ITIL language reduced confusion around incidents and requests, and our service quality measurably improved within a quarter."

    Wang Jing

    IT Service Manager, Telecoms Sector

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    Tailored Corporate Training That Delivered

    "Invensis Learning tailored the corporate sessions to our outsourcing business. The trainers were experienced and the application support helped our team apply ITIL 5 to real client services."

    Liu Yang

    Head of IT, Software Services Firm

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the guiding principles. It suits IT and business professionals at any career stage, with no prior experience needed.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the guiding principles. It suits IT and business professionals at any career stage, with no prior experience needed.

    Is ITIL 5 Foundation worth it for IT professionals in Nanjing?

    Yes. ITIL 5 Foundation is a globally recognised credential valued across Nanjing's software, telecoms and outsourcing employers. As the city's IT services industry scales towards a trillion yuan, certified service management professionals are increasingly in demand.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. It is designed as the entry point to the ITIL 5 scheme, so beginners and experienced staff alike can start with confidence.

    Who governs the ITIL 5 Foundation certification?

    ITIL is owned and published by AXELOS, and PeopleCert is the sole examination body. PeopleCert acquired AXELOS in 2021 and delivers all ITIL exams and accredited training worldwide.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew within each three-year cycle by earning 60 CPD (Continuing Professional Development) points, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation training fee?

    The training fee typically includes instructor-led sessions, syllabus-aligned courseware, practice questions, mock exams and learner support. Inclusions vary by format and provider. Speak with a learning advisor for a detailed quote.

    How much does ITIL 5 Foundation training cost in Nanjing?

    Fees vary by delivery format and inclusions, so pricing is available on request. The exam fee is set by PeopleCert and may be billed separately. Request a quote to see current options for Nanjing.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. Confirm current exam pricing with PeopleCert and ask us which option applies to you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 multiple-choice, single-answer questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes. There is no oral or panel component, so preparation focuses on understanding the nine syllabus topic areas.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Broad understanding across all nine topic areas gives you the best chance of success.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, either via OnVUE online proctoring available 24/7 or at an authorised test centre. We can guide you through the booking process.

    What happens if I do not pass the first time?

    You can resit the exam by booking another attempt with PeopleCert. Our trainers and practice materials help you target weak areas before you try again. Confirm current resit fees with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers the nine syllabus areas, including digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation needs no prior ITIL or ITSM experience. The training builds from core concepts, so beginners and career changers can follow along with trainer support.

    What learning resources are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams and quizzes. These help you understand the ITIL Value System and prepare for the exam format.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework.

    What language and format is the training delivered in?

    Training is delivered by experienced trainers in live virtual, classroom or onsite formats. Materials and sessions support clear, practical learning for professionals in Nanjing.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule.

    How soon can I start?

    New batches run regularly in live virtual and classroom formats. Check upcoming schedules or speak with a learning advisor to find the next available cohort in your timezone.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a reschedule option. Reach out to our team for the details that apply to your enrolment.