Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the CSM Certification and Who Is It For?UntitledYour Route into Scrum Leadership

    Certified ScrumMaster (CSM) certification training in Zambia prepares you to take on the Scrum Master role and help teams deliver value using the Scrum framework. Awarded by Scrum Alliance, the CSM is the world's most widely recognised Scrum Master credential, with more than a million certificates issued worldwide. The course is aligned to the current Scrum Guide, the November 2020 edition by Ken Schwaber and Jeff Sutherland, and to the Scrum Alliance CSM Learning Objectives. It covers Scrum theory and empiricism, the five Scrum values, team accountabilities, all five Scrum events, the three Scrum artefacts and servant leadership. Scrum Alliance requires the programme to be delivered by a Certified Scrum Trainer (CST), and completing it unlocks your online exam. The programme suits aspiring Scrum Masters, project managers moving to agile, and developers and team leads across Zambia's telecom, banking, fintech and mining sectors. After the course you access the online CSM exam through your Scrum Alliance member portal and move from learning to certified with a clear, supported path. Start your Scrum Master journey with Invensis Learning.

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Zambia. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    What Is the CSM Certification and Who Is It For?Your Route into Scrum Leadership

    Certified ScrumMaster (CSM) certification training in Zambia prepares you to take on the Scrum Master role and help teams deliver value using the Scrum framework. Awarded by Scrum Alliance, the CSM is the world's most widely recognised Scrum Master credential, with more than a million certificates issued worldwide.

    The course is aligned to the current Scrum Guide, the November 2020 edition by Ken Schwaber and Jeff Sutherland, and to the Scrum Alliance CSM Learning Objectives. It covers Scrum theory and empiricism, the five Scrum values, team accountabilities, all five Scrum events, the three Scrum artefacts and servant leadership. Scrum Alliance requires the programme to be delivered by a Certified Scrum Trainer (CST), and completing it unlocks your online exam.

    The programme suits aspiring Scrum Masters, project managers moving to agile, and developers and team leads across Zambia's telecom, banking, fintech and mining sectors. After the course you access the online CSM exam through your Scrum Alliance member portal and move from learning to certified with a clear, supported path. Start your Scrum Master journey with Invensis Learning.

    Certification Badge

    Invensis Learning is aligned with Scrum Alliance to provide CSM certification in Zambia. The training is delivered by Certified Scrum Trainers (CST) using official Scrum Alliance courseware and the CSM Learning Objectives.

    Key Highlightsof the CSM Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured CSM Certification training in Zambia designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized CSM course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Zambia

    • Flexible training formats for individual professionals and corporate teams in Zambia
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to CSM
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification requirements and learning milestones as part of the CSM certification program in Zambia
    • Earn a CSM certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Zambia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through CSM corporate training in Zambia and team-based learning initiatives

    CSM Certification Eligibility in ZambiaDo You Qualify for the CSM Exam?

    Certified ScrumMaster (CSM) has no formal prerequisites. The credential is suitable for anyone moving into or supporting a Scrum team:

    • No formal prerequisites — open to anyone interested in Scrum and the Scrum Master role.

    • A basic familiarity with the latest Scrum Guide is helpful but not required.

    • Suitable for team members, team leads, project managers, and professionals moving into Scrum roles.

    • Active participation in the full 2-day (16-hour) course is required to take the CSM test and earn the credential.

    Why Earning Your CSM Pays OffRecognition and Skills That Travel

    For Individuals

    For Individuals

    CSM training helps you formalise your Scrum knowledge and step confidently into the Scrum Master role. The course suits professionals who are new to Scrum or who already work within agile teams and want recognised proof of their capability. Whether you are moving from traditional project management, formalising the Scrum you already practise, or facilitating delivery in IT, banking, fintech or mining, the training builds the servant-leadership skills employers expect.

    If you want a globally recognised, transferable credential that opens agile roles in Zambia and beyond, the CSM is a clear path forward. You gain Scrum framework fluency, exam readiness, and a two-year Scrum Alliance membership that supports your ongoing growth.

    • Validates your Scrum knowledge with the world's most recognised Scrum Master credential
    • Positions you for Scrum Master, agile delivery lead and product owner roles
    • Builds practical skills in facilitation, coaching and impediment removal
    • Grounds you in the current Scrum Guide and the five Scrum values
    • Includes a two-year Scrum Alliance membership and an official digital badge
    • Opens opportunities across Zambia's telecom, banking, fintech and mining employers
    • Provides a clear first step towards Advanced Certified ScrumMaster (A-CSM)
    • Strengthens your credibility with employers running agile delivery
    For Organizations

    For Organizations

    CSM group training helps organisations build agile delivery capability by equipping teams with a shared understanding of Scrum. The training can be delivered for product teams, PMOs or whole departments adopting agile ways of working. For organisations scaling digital products or modernising delivery, the training provides a practical, flexible route to stronger, more predictable Scrum teams.

    If your teams struggle with inconsistent agile practice, CSM group training creates a common Scrum language across the organisation. Teams gain a standardised approach to Scrum events, artefacts and the Scrum Master role that supports faster, higher-value delivery.

    • Builds consistent Scrum practice across delivery teams
    • Improves predictability and value delivery in agile projects
    • Equips Scrum Masters to remove impediments and coach self-managing teams
    • Standardises agile ways of working across business units
    • Supports digital transformation and product delivery goals
    • Offers flexible live virtual, onsite and blended delivery for teams
    • Strengthens in-house agile capability and talent retention
    • Aligns teams to a shared Scrum vocabulary, events and artefacts

    CSM Exam Format in ZambiaWhat to expect on exam day

    The Certified ScrumMaster (CSM) assessment validates your understanding of the Scrum framework and your readiness to serve as a Scrum Master on delivery teams. The assessment focuses on the Scrum Guide foundations, the three roles (Product Owner, Scrum Master, Developers), the five events, the three artifacts, and the values and theory underpinning empirical process control. Through a combination of multiple-choice questions, candidates are tested on their ability to apply Scrum principles in real-world team environments.

    Exam ComponentDetails
    Assessment NameCSM Test
    Conducted ByScrum Alliance
    Exam Duration60 minutes
    Number of Questions50 multiple-choice questions
    Passing Score74% (37 of 50 correct)
    FormatOnline, multiple-choice; taken after the live 2-day course
    Attempts2 free attempts within 90 days of course completion
    Testing BasisCSM Learning Objectives (Scrum Alliance)
    DeliveryOnline, taken after the live 2-day course
    Credential Validity2 years; renew with 20 SEUs + renewal fee

    CSM Certification Cost in Zambia

    The total cost of earning the Certified ScrumMaster (CSM) credential typically includes the fee for CSM training and exam access, along with certification benefits provided by Scrum Alliance.

    Training Cost Includes:

    • Certified Scrum Trainer®-led CSM training and official Scrum Alliance courseware
    • Hands-on Scrum workshops, exercises, and the latest Scrum Guide
    • 2-year Scrum Alliance membership and digital badge on certification
    • The Certified ScrumMaster (CSM) training cost in Zambia is __PRICE

    Exam Cost:

    • Scrum Alliance CSM certification and CSM test included in the course fee
    • Two free test attempts within 90 days of course completion
    • CSM credential valid for 2 years (renew with 20 SEUs + renewal fee)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where a CSM Can Take Your Career in ZambiaWhy a CSM Opens Doors in Zambia

    The Scrum Master role is gaining ground across Zambia as telecoms, banks, fintechs and mining companies scale digital products and modernise delivery. As MTN, Airtel and Zamtel roll out 5G, banks digitise their platforms, and a fintech sector that has more than doubled since 2018 races to expand, employers increasingly want people who can facilitate agile teams. Demand runs from Scrum Master and Product Owner through to Agile Delivery Lead and Agile Coach, and here is what the market is telling us right now.

    K420,000

    Average Scrum Master salary, Zambia

    per year, PayScale and Glassdoor 2026 (estimate)

    K660,000

    Agile Coach salary, Zambia

    per year, market estimate 2026

    57+

    Fintech firms operating in Zambia

    UNCDF, up from 25 in 2018

    14.7M

    Internet subscriptions, Zambia

    2025, up from 10.4M in 2021

    SECTORS HIRING

    • —Telecommunications and Mobile Money
    • —Banking and Financial Services
    • —Fintech and Digital Lending
    • —Mining and Resources Technology
    • —Government and Public Sector Digital
    • —IT Services and Consulting

    GROWTH TRENDS

    • —5G rollout by MTN, Airtel and Zamtel expanding digital delivery
    • —Fintech base more than doubling since 2018 to over 50 firms
    • —Banks digitising customer channels and core platforms
    • —SMART Zambia and Huawei cloud and AI infrastructure push
    • —Copper-sector modernisation creating data and automation demand
    • —Certified Scrum Masters scarce versus a growing developer pool

    Sources: PayScale, Glassdoor, worldsalaries, Paylab (Zambia) 2025-2026; Fintech News Africa, World Bank, Trade.gov (Zambia digital economy).

    Market Forces Driving Scrum Demand in Zambia

    Digital Delivery Outpacing Discipline

    Zambian banks and telecoms are shipping digital products fast, but many teams lack disciplined agile delivery, the exact gap a Certified ScrumMaster is trained to close.

    CSM builds Scrum framework and facilitation skills

    Fintech Scaling Under Pressure

    With more than 50 fintechs now operating in Zambia, firms racing to scale need Scrum Masters who keep delivery predictable through short, inspected iterations.

    CSM builds predictable delivery and empiricism skills

    Agile Skills Gap

    Zambia has a growing pool of developers but few certified Scrum Masters. The globally recognised CSM makes holders visible and sought-after by agile employers.

    CSM makes certified Scrum Masters stand out

    Copper-Sector Modernisation

    Mining modernisation in automation, remote operations and data analysis is creating demand for iterative delivery, where Scrum practices help teams adapt quickly.

    CSM builds iterative delivery and adaptation skills

    Public-Sector Digital Programmes

    SMART Zambia and e-government programmes need teams that work transparently and adapt to feedback, the empirical way of working at the heart of Scrum.

    CSM builds transparency and adaptation skills

    Distributed and Hybrid Teams

    As Zambian teams work across offices and remotely, strong facilitation of Scrum events keeps distributed delivery focused, aligned and moving toward the Sprint Goal.

    CSM builds event facilitation and coaching skills

    Sources: Fintech News Africa, World Bank Digital Economy Diagnostic, Trade.gov, African Mining Market (Zambia) 2025-2026.

    The CSM is more than a certificate. It is proof you can help teams deliver. Join professionals across Zambia who facilitate agile delivery and lead as servant leaders. Start your journey today.

    Your Zambia Career Transformation

    Your Career Before and After CSM,

    And Where the Credential Takes You

    Zambia's digital economy is expanding with 5G, fintech growth and public-sector transformation, and employers increasingly separate certified Scrum Masters from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Zambian market

    After CSM

    Scrum Master roles in Zambia average around K420,000, with Agile Coach bands reaching higher

    Today

    Shortlisted less often for roles that list a Scrum credential as preferred

    After CSM

    Eligible for agile roles across telecom, banking, fintech and mining

    Today

    Confident in delivery, but employers want proven Scrum framework skills

    After CSM

    Fluent in the Scrum events, artefacts and values that make teams effective

    You earn your CSM

    Before

    Scrum knowledge that rests on experience, with no recognised proof

    Now you have

    A Scrum Alliance credential recognised by leading Zambian and global employers

    Before

    Working in agile teams without a formal Scrum Master mandate

    Now you have

    A clear route into Scrum Master, Product Owner and delivery lead roles

    Before

    Delivery focused, with limited grounding in the Scrum framework

    Now you have

    The facilitation and servant-leadership skills agile employers look for

    Before

    Recognition that fades when you change employer or move sector

    Now you have

    A globally portable credential that travels across sectors and borders

    "The gap between working in a Scrum team and leading one is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, worldsalaries (Zambia) 2025-2026.

    How to Get CSM Certified in ZambiaStep-by-Step Certification Process

    The path to online CSM certification in Zambia is straightforward. Complete the 2-day Certified Scrum Trainer® (CST®)-led course, take the Scrum Alliance assessment online, and activate your credential through your Scrum Alliance account. Most learners complete the process within a few days of finishing the course.

    Step 1: Enrol in the 2-Day CSM Course

    Choose your preferred Invensis Learning CSM cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts are led by a Scrum Alliance Certified Scrum Trainer® (CST) using official courseware and the latest Scrum Guide.

    Step 2: Attend and Participate in the Full Course

    Attend both days and take part in the workshops, exercises, and discussions. Active participation in the full 16-hour course is required by Scrum Alliance to become eligible for the CSM test.

    Step 3: Receive Your Scrum Alliance Test Invitation

    After the course, your CST submits your participation to Scrum Alliance, which emails you an invitation to take the online CSM test through your Scrum Alliance account.

    Step 4: Take the CSM Test

    Complete the CSM test online: 50 multiple-choice questions in 60 minutes, with a 74% pass mark (37 of 50). You receive two free attempts within 90 days of completing the course.

    Step 5: Accept the License Agreement and Earn CSM

    On passing, accept the Scrum Alliance License Agreement in your account to activate your Certified ScrumMaster® credential, digital badge, and 2-year Scrum Alliance membership.

    Step 6: Maintain Your Credential

    CSM is valid for 2 years. Renew by earning 20 Scrum Education Units (SEUs) and paying the Scrum Alliance renewal fee before your credential expires.

    Step 1

    Enrol in the 2-Day CSM Course

    Choose your preferred Invensis Learning CSM cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts are led by a Scrum Alliance Certified Scrum Trainer® (CST) using official courseware and the latest Scrum Guide.

    Step 2

    Attend and Participate in the Full Course

    Attend both days and take part in the workshops, exercises, and discussions. Active participation in the full 16-hour course is required by Scrum Alliance to become eligible for the CSM test.

    Step 3

    Receive Your Scrum Alliance Test Invitation

    After the course, your CST submits your participation to Scrum Alliance, which emails you an invitation to take the online CSM test through your Scrum Alliance account.

    Step 4

    Take the CSM Test

    Complete the CSM test online: 50 multiple-choice questions in 60 minutes, with a 74% pass mark (37 of 50). You receive two free attempts within 90 days of completing the course.

    Step 5

    Accept the License Agreement and Earn CSM

    On passing, accept the Scrum Alliance License Agreement in your account to activate your Certified ScrumMaster® credential, digital badge, and 2-year Scrum Alliance membership.

    Step 6

    Maintain Your Credential

    CSM is valid for 2 years. Renew by earning 20 Scrum Education Units (SEUs) and paying the Scrum Alliance renewal fee before your credential expires.

    Module 1: Agile and Scrum Overview

    • Agile Manifesto
    • 12 Principles
    • 4 values
    • Scrum Foundations (5 Scrum Values)

    Module 2: The Three Roles in Scrum

    • Scrum Master roles and challenges
    • Product Owner roles and responsibilities
    • Development team roles and responsibilities

    Module 3: Scrum Ceremonies

    • Sprint planning
    • Daily Scrum
    • Sprint Review
    • Sprint Retrospective

    Module 4: Scrum Artifacts

    • Product Backlog
    • Sprint Backlog
    • Product Increment

    Module 5: Sprint Execution

    • Sprint Execution Planning
    • Flow management
    • Resolution meetings
    • Communication (Taskboard, Sprint burndown chart using story points, hours effort)

    Module 6: Daily Scrum and Sprint Retrospective

    • Activities in daily scrum
    • Activities in a sprint retrospective

    Module 7: Definition of Done (DoD) and Acceptance Criteria

    • Definition of Done for a feature (user story or product backlog item)
    • Definition of Done for a sprint
    • Definition of Done for a release
    • Definition of Done vs. Acceptance criteria
    • Done vs. Done-Done

    Module 8: Definition of Ready

    • Definition of Ready for user story
    • Definition of Ready for sprint

    Module 9: Release Planning

    • Definition of release planning
    • Who takes part in release planning
    • Steps in Release planning
    • Output of Release Planning

    Module 10: Sprint Burndown Chart

    • Definition
    • Why and when to use a sprint burndown chart
    • Information obtained from sprint burndown chart

    Module 11: Release Burn-Up Chart

    • Definition
    • Features
    • How to create a release burn-up chart (steps)?

    Module 12: Product Planning

    • What is product planning
    • What is product vision
    • How to create a product backlog
    • Product Roadmap
    • Minimum Releasable features (or) Minimum Marketable Features
    • Minimum Viable Products

    Module 13: User Stories

    • What are user stories?
    • Structure/format of user stories
    • INVEST criteria

    Module 14: Agile Estimation

    • Definition
    • Benefits of Agile Estimation
    • Agile estimation techniques

    Module 15: Planning Poker

    • Definition
    • Benefits
    • Participants
    • How to play planning poker?
    • Planning Poker rules

    Course Curriculumof the Certified ScrumMaster (CSM) Training

    The CSM curriculum follows the official Scrum Alliance CSM Learning Objectives and the latest Scrum Guide. Modules are delivered over 2 days by a Certified Scrum Trainer® with hands-on workshops, facilitated exercises, and real Scrum scenarios.

    • Agile Manifesto
    • 12 Principles
    • 4 values
    • Scrum Foundations (5 Scrum Values)

    Foundational to nearly every question on the exam, best mastered early.

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    100% Secure and Safe download

    The Scrum Skills You Will BuildFacilitation, Coaching and Delivery

    Skills covered in the CSM course span the whole Scrum framework, from theory and values to events, artefacts and the Scrum Master role. By the end of the programme you can facilitate Scrum teams, remove impediments and help your organisation deliver value iteratively.

    Scrum Theory and Empiricism

    Understand the empirical foundation of Scrum and the three pillars of transparency, inspection and adaptation, and see why the framework thrives in complex, changing environments like digital product delivery.

    Living the Five Scrum Values

    Apply commitment, focus, openness, respect and courage to build the trust and psychological safety that make Scrum teams effective, and learn how the Scrum Master models these values day to day.

    Building Effective Scrum Teams

    Learn the accountabilities of the Scrum Master, Product Owner and Developers, and how self-managing, cross-functional teams organise their own work to create a valuable Increment each Sprint.

    Facilitating the Five Scrum Events

    Facilitate the Sprint, Sprint Planning, the Daily Scrum, the Sprint Review and the Sprint Retrospective, keeping each within its timebox and focused on progress toward the Sprint Goal.

    Managing Scrum Artefacts and Commitments

    Work with the Product Backlog, Sprint Backlog and Increment, and apply their commitments, the Product Goal, Sprint Goal and Definition of Done, to create transparency and uphold quality.

    Serving as a Servant Leader

    Practise servant leadership across the three service areas of the Scrum Master role, coaching the team, supporting the Product Owner and helping the wider organisation adopt Scrum and remove impediments.

    Who Should TakeCSM Training in Zambia?

    Scrum Master

    Agile Team Lead

    Project Manager (Agile)

    Delivery Manager

    Team Lead

    Product Manager

    Business Analyst (Agile teams)

    Agile Coach (aspiring)

    Who Can Take This Certification Training

    Certified ScrumMaster (CSM) Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your Scrum learning and professional development journey.

    CSM Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    __PRICE

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Zambia option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    CSM Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom CSM training in Zambia format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official Scrum Akiance International-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    CSM Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build Agile capabilities at scale, standardize Scrum practices, and support workforce development through customized team learning initiatives. This format is ideal for CSM training for companies in Zambia seeking to strengthen Agile delivery and team collaboration across the organization.

    Official Scrum Akiance International-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    CSM Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides CSM coaching in Zambia for professionals seeking individualized support and focused learning guidance.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    CSM Live Virtual Training

    CSM Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    __PRICE

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This virtual CSM training in Zambia option enables professionals to participate from any location.

    Official Scrum Akiance International-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for CSM Certification Training in ZambiaTrusted by Professionals and Teams

    Invensis Learning delivers structured CSM training for professionals and organisations across Zambia who want to build agile delivery capability and earn the world's most recognised Scrum Master credential. As a Scrum Alliance Registered Education Provider, our programmes combine a Certified Scrum Trainer, aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning team training, Invensis Learning, a trusted CSM training company in Zambia, provides a professional learning experience built around practical understanding, real-world application and clear certification outcomes.

    • Scrum Alliance Registered Education Provider delivering CSM through a Certified Scrum Trainer
    • Course materials aligned to the official Scrum Alliance CSM Learning Objectives
    • Experienced, accredited trainers with real agile delivery expertise
    • Flexible live virtual and classroom formats for individuals and teams
    • Industry-driven case studies on facilitation, coaching and impediment removal
    • Two-year Scrum Alliance membership included on completing the course
    • Guidance on earning SEUs to renew your CSM every two years
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Certified ScrumMaster (CSM) Training Locations in ZambiaAll our classroom training is now available online at your convenience

    Certified ScrumMaster (CSM) in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    Certified ScrumMaster (CSM) in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

    corporate banner

    Corporate CSM Training in ZambiaUpskill Your Delivery Team

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    • Suitable for small, medium and large delivery teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or blended formats
    • Certified Scrum Trainer with real agile delivery experience
    • Role-based, industry-relevant examples for stronger application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Zambia and global locations

    Leading Organisations

    MTN ZambiaAirtel ZambiaZanacoStanbic BankFirst Quantum MineralsZamtel

    What Our Learners Say

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    Passed the CSM Exam with Confidence

    "The CSM course finally made the Scrum framework click for me. The trainer walked us through real facilitation scenarios, and I passed the online exam a few days later. I now lead our Sprint events with far more confidence."

    Chanda Mwale

    Scrum Master

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    0/0

    Practical and Hands-On

    "As a developer moving into a Scrum Master role, I needed to understand servant leadership and how to run retrospectives well. The sessions were practical and hands-on, and the two-year Scrum Alliance membership was a great bonus."

    Thandiwe Phiri

    Software Developer

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    A Clear Shift into Agile

    "Coming from traditional project management, the course helped me understand how Scrum differs and how to coach a self-managing team. The five Scrum values section changed how I work with my colleagues."

    Kabelo Tembo

    Project Coordinator

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    Standardised Agile Across Our Teams

    "We trained a group of team leads with Invensis Learning to standardise our agile delivery. The trainer tailored examples to our banking context, and our Sprint Reviews and Daily Scrums have become noticeably more focused since."

    Nsofwa Chileshe

    Delivery Manager, Financial Services

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    Flexible and Business-Relevant

    "Organising CSM training for our product team was straightforward. The scheduling was flexible around our releases, and the practical facilitation techniques carried straight into how our Scrum Masters run events. A strong return on the investment."

    Lubinda Sikaonga

    Head of Technology, Fintech

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    We also deliver Certified ScrumMaster (CSM) Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading Certified ScrumMaster (CSM) training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The CSM is the world's most widely recognised Scrum Master credential, valued by agile employers across Zambia's telecom, banking, fintech and mining sectors. It opens roles from Scrum Master and Product Owner to Agile Delivery Lead, where certified professionals are in growing demand.

    General

    Is the CSM certification worth it in Zambia?

    Yes. The CSM is the world's most widely recognised Scrum Master credential, valued by agile employers across Zambia's telecom, banking, fintech and mining sectors. It opens roles from Scrum Master and Product Owner to Agile Delivery Lead, where certified professionals are in growing demand.

    What is the Certified ScrumMaster certification?

    The Certified ScrumMaster, or CSM, is Scrum Alliance's entry-level Scrum Master certification. It validates your understanding of the Scrum framework, the Scrum Master role, and the values and practices that make Scrum teams effective. It is the most recognised Scrum Master credential worldwide.

    Who should take the CSM course?

    The CSM suits aspiring Scrum Masters, project managers moving to agile, and developers, testers and team leads who work within Scrum teams. There is no formal education or experience requirement, so it works for newcomers and for those formalising existing Scrum knowledge.

    Why choose Invensis Learning for CSM training?

    Invensis Learning is a Scrum Alliance Registered Education Provider, delivering the CSM through a Certified Scrum Trainer with course materials aligned to the official CSM Learning Objectives. You get experienced trainers, flexible delivery, and a clear, supported path from the course to your online exam.

    How long is the CSM certification valid?

    The CSM is valid for two years. To renew it, you earn 16 Scrum Education Units (SEUs) and pay the Scrum Alliance membership renewal fee within each two-year cycle. SEUs can be earned through training, conferences, coaching and self-study.

    What is the next step after the CSM?

    The Advanced Certified ScrumMaster (A-CSM) is the next level in the Scrum Alliance Scrum Master track, covering advanced facilitation, coaching and stakeholder engagement. The CSM is the mandatory prerequisite, and A-CSM also requires experience in a Scrum Master role.

    Pricing

    How much does CSM training cost in Zambia?

    CSM training fees vary by delivery format and schedule, and the Scrum Alliance exam is typically included in the course fee paid to the training provider. For current pricing in your preferred format, the fee is available on request. Talk to a learning advisor for a quote.

    What is included in the CSM course fee?

    The fee typically includes instructor-led training by a Certified Scrum Trainer, Scrum Alliance-aligned courseware, the online CSM exam access, and a two-year Scrum Alliance membership on passing. Practice activities and learner support are also included. Request a quote for the full inclusions.

    Is the exam fee included in the training price?

    For the CSM, the online exam fee is usually included in the course fee paid to the training provider, as Scrum Alliance requires you to complete an approved course before sitting the exam. Confirm the exact inclusions with a learning advisor when you enquire.

    Do you offer group or corporate discounts for CSM training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for product teams, PMOs and departments adopting agile. Contact us for a tailored quote for your team in Zambia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to ask about corporate or group pricing.

    Exam

    What is the format of the CSM exam?

    The CSM exam is an open-book, online, multiple-choice test taken through the Scrum Alliance member portal after you complete an approved course. There is no proctor. It is based on the Scrum Alliance CSM Learning Objectives and the current Scrum Guide.

    How many questions are on the CSM exam and how long is it?

    The CSM exam has 50 multiple-choice questions and you have 60 minutes (one hour) to complete it. It is taken online and is open book, so you can refer to your materials during the exam.

    What is the passing score for the CSM exam?

    The passing score is 74 per cent, which means answering at least 37 of the 50 questions correctly. Focus on broad understanding across Scrum theory, the values, the team, the events, the artefacts and the Scrum Master role.

    How many attempts do I get, and what if I do not pass first time?

    Candidates typically have three attempts to pass the CSM exam within 90 days of completing the course. If you do not pass on the first try, you can retake it within that window. Our trainer guidance is designed to help you prepare for a confident attempt.

    Do I need to attend a course to sit the CSM exam?

    Yes. Attendance at an approved CSM course delivered by a Certified Scrum Trainer is mandatory. The exam is unlocked only after you complete the course, and you then have 90 days to sit it through your Scrum Alliance member portal.

    Course Content

    What will I learn in the CSM course?

    You will learn the full Scrum framework: Scrum theory and empiricism, the five Scrum values, the Scrum Team and its accountabilities, all five Scrum events, the three artefacts and their commitments, and the servant-leadership role of the Scrum Master.

    Which Scrum Guide edition is the course based on?

    The course is aligned to the current Scrum Guide, the November 2020 edition by Ken Schwaber and Jeff Sutherland, along with the Scrum Alliance CSM Learning Objectives. This edition introduced the Product Goal and framed the Sprint Goal and Definition of Done as commitments.

    Can a complete beginner take this course?

    Yes. The CSM has no formal prerequisites, so beginners are welcome. The course starts with Scrum theory and builds up to facilitation and coaching through practical, trainer-led exercises, so you gain both the knowledge and the confidence to apply it.

    How long is the CSM training?

    The instructor-led CSM programme runs for 16 hours, delivered as two full days or four half days depending on the schedule. This exceeds the Scrum Alliance minimum of 14 contact hours required for the course.

    Are practical exercises and case studies included?

    Yes. The course uses industry-driven case studies and practical activities on facilitation, coaching and impediment removal, so you can connect Scrum concepts to real delivery scenarios rather than only reading theory.

    Enrollment

    How do I enrol in the CSM course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to the schedule, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training and classroom training for individuals, plus customised corporate group training for teams. You can choose the format and schedule that best fit your work commitments in Zambia.

    How soon can I start and get certified?

    You can enrol in an upcoming batch and complete the 16-hour course, then sit the online exam within 90 days. Many learners take the exam within days of finishing the course. See upcoming schedules or ask an advisor about the next available batch.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that fits your availability.

    Is online (live virtual) CSM training available in Zambia?

    Yes. Live virtual instructor-led CSM training is available across Zambia, delivered in real time by a Certified Scrum Trainer and accessible from any location. It offers the same interaction and exam readiness as classroom training with added flexibility.