Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Quality Function Deployment?UntitledCustomer-Driven Design, Made Practical

    Quality Function Deployment (QFD) is a structured, customer-driven methodology that translates the Voice of the Customer into specific technical and engineering characteristics at every stage of product and service development. Developed in Japan by Yoji Akao and Shigeru Mizuno, it uses the House of Quality matrix to make customer priorities visible and traceable through design. This Quality Function Deployment training in Senegal is a practical, one-day programme for product designers, quality engineers, product managers and Six Sigma practitioners who want to build customer needs into design from the start. You learn to capture and structure the Voice of the Customer, build and interpret the House of Quality, resolve design trade-offs, and cascade requirements through the four QFD phases of product planning, parts deployment, process planning and production planning. As Senegal's manufacturing, food, cement and chemical sectors expand, employers increasingly value professionals who can design quality in rather than inspect it out. Start building that capability with Invensis Learning.

    What Is Quality Function Deployment?Customer-Driven Design, Made Practical

    Quality Function Deployment (QFD) is a structured, customer-driven methodology that translates the Voice of the Customer into specific technical and engineering characteristics at every stage of product and service development. Developed in Japan by Yoji Akao and Shigeru Mizuno, it uses the House of Quality matrix to make customer priorities visible and traceable through design.

    This Quality Function Deployment training in Senegal is a practical, one-day programme for product designers, quality engineers, product managers and Six Sigma practitioners who want to build customer needs into design from the start. You learn to capture and structure the Voice of the Customer, build and interpret the House of Quality, resolve design trade-offs, and cascade requirements through the four QFD phases of product planning, parts deployment, process planning and production planning.

    As Senegal's manufacturing, food, cement and chemical sectors expand, employers increasingly value professionals who can design quality in rather than inspect it out. Start building that capability with Invensis Learning.

    Certification Badge

    Key Highlightsof the Quality Function Deployment Training Course

    End-to-End Skill Development

    • Structured Quality Function Deployment training in the Senegal designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
    • Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
    • Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
    • Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
    • Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
    • Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

    Flexible Learning Support in Senegal

    • Flexible training formats available for individual learners and corporate teams in the Senegal
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
    • Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
    • Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Senegal
    • Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

    Practice, Assessment, and Completion Support

    • Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
    • Earn a course completion certificate after successfully meeting the training requirements

    Career and Workplace Application

    • Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Senegal
    • Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
    • Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Senegal industries
    • Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

    Quality Function Deployment Training Eligibility in the SenegalWho Can Enroll?

    • No prior QFD experience is required to enroll; the course is open to all working professionals in the Senegal

    • Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory

    • Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training

    • Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly

    • Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Senegal will benefit from this program

    Why QFD Skills Are Worth BuildingPractical Value You Apply at Work

    For Individuals

    For Individuals

    QFD training helps product, design and quality professionals turn customer requirements into products that succeed in the market. The programme suits anyone who shapes what gets built, from design engineers to product managers and marketing teams. Whether you work in food and beverage, cement, chemicals, telecoms or consulting, you gain a structured way to listen to customers and design to their real priorities.

    If you want to move from intuition-based design to customer-driven, traceable decisions, QFD gives you the tools. You leave able to run a Voice of the Customer workshop, build a House of Quality, and connect every design choice back to a customer need.

    • Translate customer needs into clear, measurable design and engineering targets
    • Build and interpret the House of Quality with confidence
    • Cut costly late-stage redesigns by getting requirements right early
    • Prioritise design effort on the features that drive real customer satisfaction
    • Apply QFD within Six Sigma, DFSS and new product development projects
    • Resolve design trade-offs with the correlation roof before they reach production
    • Strengthen your profile for quality, design and product roles across Senegal
    • Gain a practical skill you can apply at work from day one
    For Organizations

    For Organizations

    QFD group training helps organisations in Senegal build customer-driven product development capability across cross-functional teams. It is most powerful when design, engineering, quality, marketing and manufacturing learn it together. Teams can build a House of Quality for one of your own real products during the session, creating immediate organisational value.

    For manufacturers and service providers under pressure to launch better products faster, QFD creates a common method for translating customer requirements into design and process decisions, aligning teams around what customers actually value.

    • Embed a shared, customer-driven design language across product and quality teams
    • Reduce development cost and time to market by cutting design iterations
    • Improve customer satisfaction by designing to genuine market priorities
    • Standardise how requirements flow from customer need to production control
    • Strengthen new product development and Design for Six Sigma capability
    • Deliver training onsite for cross-functional teams on your own products
    • Lower warranty and rework costs through better upfront design decisions
    • Build in-house facilitators who can lead House of Quality workshops

    Where QFD Skills Take Your Career in SenegalRoles, Sectors and Demand

    Quality Function Deployment skills are increasingly valued across Senegal's expanding manufacturing base, from food and beverage and cement to chemicals, pharmaceuticals and telecoms. As industrial production grows and firms compete on product quality, employers want professionals who can translate customer requirements into design and process specifications, and Quality Function Deployment training builds exactly that capability. Demand spans quality, design, product and continuous improvement roles, and here is what the market signals right now.

    +12.2%

    Industrial production growth, Senegal

    year on year, Feb 2026 (Trading Economics)

    81%

    Manufacturing share of output

    of total production (trade.gov, Britannica)

    FCFA 5.4M

    Average Quality Manager pay, Senegal

    per year (SalaryExplorer)

    +132.5%

    Pharma and chemical output

    manufacturing rise, 2026 (Trading Economics)

    SECTORS HIRING

    • —Food and Beverage Manufacturing (FMCG)
    • —Cement and Construction Materials
    • —Chemicals, Pharmaceuticals and Plastics
    • —Telecommunications and Digital Services
    • —Oil, Gas and Refining
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —Industrial production up 12.2% year on year in early 2026
    • —Manufacturing makes up around 81% of total output
    • —Pharmaceutical and chemical output surging on local production
    • —Hydrocarbon development lifting national growth and investment
    • —Import-substitution policy pushing higher local product quality
    • —Dakar pay premium of 20 to 40% over other regions

    Sources: Trading Economics, trade.gov, Britannica, SalaryExplorer, Paylab, MaxisHR (Senegal) 2026.

    Market Pressures Driving Demand for QFD Skills in Senegal

    Product Launch Risk

    Too many products miss the market because teams design what they assume customers want. QFD closes that gap by grounding every design decision in the Voice of the Customer.

    QFD grounds design in the Voice of the Customer

    Costly Late Redesigns

    Design changes discovered late in development inflate cost and delay launches. QFD surfaces conflicts and trade-offs early through the House of Quality, before they reach production.

    QFD surfaces trade-offs early

    Rising Quality Expectations

    As Senegalese manufacturers compete with imports, customers expect consistent, well-designed products. QFD builds quality in from the requirements stage rather than inspecting it in later.

    QFD builds quality in from the start

    Weak Requirement Traceability

    Customer needs often get lost between marketing and engineering. QFD creates a traceable link from each customer requirement to design targets and process controls.

    QFD links needs to design targets

    Cross-Functional Silos

    Design, quality, marketing and manufacturing frequently work in isolation. QFD gives cross-functional teams one shared planning matrix to align around customer priorities.

    QFD aligns teams on one matrix

    Scaling New Product Development

    Food, cement and chemical firms are expanding portfolios fast. QFD provides a repeatable method to develop new products that meet customer and regulatory needs the first time.

    QFD makes NPD repeatable

    Sources: Trading Economics, trade.gov, Britannica (Senegal manufacturing) 2026.

    QFD is a practical skill that pays off on every product you develop. Join professionals across Senegal building customer-driven design capability with Invensis Learning.

    Your Senegal Skills Transformation

    Your Design Process, Before and After QFD

    The Shift This Training Delivers

    Senegal's manufacturers are competing on product quality as industrial output grows and imports rise. Employers increasingly separate teams that design to real customer needs from those that rely on guesswork. Here is the shift QFD skills make.

    Today

    Limited to project-level delivery with little design influence

    After training

    Equipped for quality, design and product roles that value QFD skills

    Today

    Pay capped in general engineering roles

    After training

    Quality managers in Senegal average around FCFA 5.4M a year, with senior product roles higher

    Today

    Design work relies on individual intuition

    After training

    Fluent in a structured, customer-driven method employers recognise

    You build QFD capability

    Before

    Design decisions rest on assumptions about what customers want

    Now you have

    Every design choice traces back to a documented customer requirement

    Before

    Customer needs get lost between marketing and engineering

    Now you have

    A House of Quality that keeps the Voice of the Customer visible throughout

    Before

    Design conflicts surface late, during expensive prototype testing

    Now you have

    Design trade-offs identified early using the correlation roof

    Before

    Quality inspected in after the product is already built

    Now you have

    Quality designed in from the requirements stage across all four QFD phases

    "The gap between building products and building the right products is a structured method, and the teams that win already use one."

    Join the professionals who train with Invensis Learning and design better products.

    Sources: SalaryExplorer, Paylab, WorldSalaries (Senegal) 2026.

    Module 1: QFD Introduction

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Module 2: Pre-Planning a QFD Project

    • Defining project scope, objectives, and completion criteria for a QFD initiative
    • Assembling the cross-functional QFD team and assigning roles and responsibilities
    • Gathering Voice of the Market data and establishing documentation requirements

    Module 3: Voice of the Customer

    • Understanding the three quality levels from the Kano Model: basic, performance, and excitement
    • Methods for collecting customer information including interviews, surveys, and observation
    • Translating raw customer input into structured, actionable customer requirement statements

    Module 4: Needs vs. Features

    • Distinguishing between what customers need and how products or processes can deliver those needs
    • Understanding abstraction levels and how to move from customer language to technical descriptors
    • Translating customer needs into measurable performance characteristics for the QFD matrix

    Module 5: Calculating a QFD Matrix

    • Understanding the whats versus hows framework and its role in QFD matrix structure
    • Building the relationship matrix and applying weighting scales to prioritize design requirements
    • Completing Phase I QFD calculations to generate a ranked set of technical design targets

    Module 6: Rooms in the House of Quality

    • Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
    • Building each room of the House of Quality step by step and understanding its role
    • Evaluating and interpreting completed House of Quality matrices for design decision-making

    Module 7: Beyond the House of Quality

    • Applying the Phase II product design matrix to translate technical requirements into component characteristics
    • Building Phase III process design matrices and Phase IV production planning matrices
    • Connecting the four-phase QFD cascade to ensure design intent flows through to production

    Module 8: Affinity Diagrams

    • Creating affinity diagrams to organise large volumes of customer requirements into logical groups
    • Facilitating team-based affinity sessions to build shared understanding of customer needs
    • Using affinity diagrams as input to the QFD matrix planning process

    Module 9: Tree Diagrams

    • Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
    • Using tree diagrams to connect customer needs to measurable technical attributes
    • Integrating tree diagrams with the QFD matrix to improve requirement traceability

    Module 10: Cause-and-Effect Diagrams

    • Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
    • Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
    • Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

    Module 11: Flowcharts

    • Creating process flowcharts to document and visualize product development and quality workflows
    • Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
    • Integrating flowcharts with QFD planning to align process steps with customer requirements

    Course Curriculumof the Quality Function Deployment Training

    The online Quality Function Deployment training course curriculum in the Senegal is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

    • Definition, history, and the four-phase QFD process structure
    • Benefits of QFD for product development, customer alignment, and defect reduction
    • Use cases and industry applications of QFD across manufacturing, services, and product design

    Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

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    Skills You Will Build in This QFD ProgrammePractical House of Quality Capability

    This programme builds practical Quality Function Deployment capability, from capturing the Voice of the Customer to setting engineering targets. By the end, you can build and interpret a House of Quality and cascade requirements through the full QFD system.

    Capture the Voice of the Customer

    You will learn to capture and structure customer requirements using interviews, observation, surveys and the affinity diagram, then classify them with the Kano model into must-be, performance and delighter needs. This is the foundation of every sound QFD analysis.

    Build the House of Quality

    Construct the House of Quality room by room: customer requirements, engineering characteristics, the relationship matrix, competitive benchmarking and engineering targets, using the standard 9, 3 and 1 rating scale to link needs to design.

    Resolve Design Trade-Offs

    Use the correlation roof to spot where improving one engineering characteristic harms another, so you can resolve design conflicts deliberately instead of discovering them in costly prototypes.

    Prioritise Design Decisions

    Calculate absolute and relative technical importance to rank engineering characteristics, identify design hot spots, and focus effort on the few features that most drive customer satisfaction.

    Cascade QFD Across Four Phases

    Flow requirements from product planning through parts deployment, process planning and production planning, creating a traceable link from every customer need to a production control.

    Apply QFD in Six Sigma and Services

    Use QFD within DFSS (the DMADV Measure phase) and DMAIC (the Define phase), and extend the House of Quality to service, healthcare and software design where customer requirements must become specifications.

    Who Should TakeQuality Function Deployment Training in Senegal?

    R&D Personnel

    Project Managers

    Service Team Leaders

    Design and Process Engineers

    Manufacturing Engineers and Managers

    Quality Personnel and Consultants

    Marketing and Sales Professionals

    Product Development Personnel

    Who Can Take This Certification Training

    Quality Function Deployment Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

    Quality Function Deployment Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 345

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Quality Function Deployment Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Quality Function Deployment Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Quality Function Deployment Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Quality Function Deployment Live Virtual Training

    Quality Function Deployment Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 345

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for QFD in SenegalExpert-Led, Practical and Flexible

    Invensis Learning delivers practical, instructor-led Quality Function Deployment training for professionals and teams across Senegal. Our programmes combine experienced quality and product development trainers, hands-on House of Quality exercises, and flexible delivery so you can learn in the format that fits your schedule. Whether you enrol as an individual or arrange corporate training for a cross-functional team, you gain a structured, real-world learning experience focused on applying QFD to your own products and processes.

    • Experienced trainers with real quality management and product development expertise
    • Hands-on House of Quality exercises using realistic product and service scenarios
    • Flexible formats: live online, classroom and onsite corporate training
    • Practical, application-focused learning you can use at work immediately
    • Structured courseware covering the full QFD methodology in one day
    • Dedicated learner support before, during and after the training
    • Customised corporate delivery for cross-functional teams in Senegal
    • ISO 9001:2015 certified provider with global training delivery experience

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Quality Function Deployment Training Locations in SenegalAll our classroom training is now available online at your convenience

    Quality Function Deployment in Senegal

    Radisson Blu Hotel Dakar Sea Plaza, Senegal

    Quality Function Deployment in Senegal

    King Fahd Palace Hôtel, Route de King Fahd, Arrondissement des Almadies, Dakar, Région de Dakar, 18524, Sénégal

    corporate banner

    Corporate QFD Training in SenegalUpskill Your Quality Teams

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    • Customised delivery for design, quality, marketing and manufacturing teams
    • Build a House of Quality for one of your own real products in the session
    • Onsite, live virtual or blended formats to fit your schedule
    • Experienced trainers with product development and quality expertise
    • Role-based examples relevant to your sector and products
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Dakar and wider Senegal

    Trusted by Leading Organisations

    Sococim IndustriesNestle SenegalPatisenSonatelCiments Du SahelEiffage Senegal

    What Our Learners Say

    Untitled

    A Structured Way to Design for Customers

    "The House of Quality finally gave our design reviews a structure. I went back and rebuilt our product requirements around the Voice of the Customer, and the trade-offs we used to argue about are now visible on one matrix."

    Aminata Diallo

    Quality Engineer

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    Hands-On and Immediately Useful

    "Building a real House of Quality during the exercises made it click. The correlation roof showed me conflicts in our design I had never spotted before. Very practical and easy to apply the next week."

    Cheikh Ndiaye

    Product Design Engineer

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    Great Fit with Six Sigma Work

    "I use QFD now in our DMAIC projects to translate customer needs into CTQs. The Kano model and affinity diagram sessions were the highlight, and the trainer clearly knew the manufacturing context."

    Fatou Sarr

    Continuous Improvement Analyst

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    Aligned Our Cross-Functional Teams

    "We ran this onsite for our product and quality teams and built the House of Quality on one of our own products. It gave everyone a shared language and cut the back-and-forth between engineering and marketing."

    Ousmane Ba

    Operations Manager, FMCG Manufacturing

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    Well-Tailored Corporate Training

    "Invensis Learning tailored the corporate session to our sector and scheduling. Our teams came away able to run Voice of the Customer workshops and cascade requirements through to process controls. Strong return on the day."

    Mariama Faye

    Learning and Development Lead, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    Quality Function Deployment is a structured, customer-driven methodology that translates the Voice of the Customer into specific engineering and design characteristics. It uses the House of Quality matrix, developed in Japan by Yoji Akao and Shigeru Mizuno, to make customer priorities visible throughout product and service development.

    General

    What is Quality Function Deployment (QFD)?

    Quality Function Deployment is a structured, customer-driven methodology that translates the Voice of the Customer into specific engineering and design characteristics. It uses the House of Quality matrix, developed in Japan by Yoji Akao and Shigeru Mizuno, to make customer priorities visible throughout product and service development.

    Who should attend the QFD training?

    The training suits product designers and design engineers, quality engineers, product managers, marketing professionals, R&D and NPD teams, and Six Sigma Green Belt and Black Belt practitioners. Anyone who translates customer requirements into product or service specifications will benefit.

    Is QFD training worth it for professionals in Senegal?

    Yes. As Senegal's manufacturing, food, cement and chemical sectors grow, employers increasingly value professionals who can design quality into products from the start. QFD is a practical, immediately usable skill that improves product success and reduces costly redesigns.

    Do I need prior experience to take this course?

    No. The course has no formal prerequisites and introduces QFD and the House of Quality from first principles. Familiarity with product development or quality management is helpful but not required.

    Does QFD apply to services as well as manufacturing?

    Yes. While QFD originated in manufacturing, it applies to service design, healthcare, financial services, IT and software. Any context where customer requirements must become design or delivery specifications can use the House of Quality.

    Pricing

    How much does the QFD training cost in Senegal?

    Course fees vary by delivery format (live online, classroom or corporate onsite) and group size. For current pricing tailored to your needs in Senegal, request a quote from a learning advisor.

    What is included in the course fee?

    The fee typically includes instructor-led training across the full QFD methodology, hands-on House of Quality exercises, structured courseware and learning resources, and a course completion certificate from Invensis Learning. Request a quote to confirm inclusions.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for cross-functional teams. Contact us for a tailored group quote for your organisation in Senegal.

    In what currency is the training billed?

    Pricing for learners in Senegal can be quoted in West African CFA francs (FCFA) or another agreed currency depending on the delivery arrangement. A learning advisor will confirm the details when you request a quote.

    Are there payment or instalment options?

    Payment options depend on the plan and delivery format you choose. Speak with a learning advisor to discuss the arrangements available for individual and corporate enrolments.

    Assessment And Certificate

    Is there an exam for the QFD training?

    No. Quality Function Deployment training is a non-certification course with no examination. Learning is reinforced through hands-on House of Quality exercises, case studies and team discussion during the programme.

    Will I receive a certificate after the course?

    Yes. You receive a course completion certificate from Invensis Learning after finishing the one-day programme. No formal credential is awarded by an external body, as QFD is a skills-based methodology rather than a certified qualification.

    How is learning assessed during the training?

    There is no formal assessment. Instead, you apply what you learn through practical exercises, building and interpreting a House of Quality from a realistic product or service scenario, so you leave able to use QFD at work.

    Is QFD an accredited qualification?

    QFD is an established methodology rather than an accredited qualification, and there is no governing body. The value lies in the practical skills you gain, which are immediately applicable to product development, service design and Six Sigma projects.

    How does QFD fit with Six Sigma?

    QFD is a core tool in Design for Six Sigma (the DMADV Measure phase) and is used in DMAIC (the Define phase) to translate the Voice of the Customer into critical-to-quality requirements. The course shows how to apply QFD within both.

    Course Content

    What will I learn in the QFD training?

    You will learn to capture and structure the Voice of the Customer, build and interpret the House of Quality, resolve design trade-offs with the correlation roof, prioritise engineering characteristics, and cascade requirements through the four QFD phases.

    What topics does the QFD syllabus cover?

    The syllabus covers QFD principles and origins, Voice of the Customer capture, the affinity diagram and Kano model, House of Quality construction, HoQ interpretation, four-phase QFD cascading, and QFD in DFSS, DMAIC and service design.

    How long is the QFD training?

    The course is delivered as a one-day, eight-hour programme covering the full QFD methodology, with hands-on House of Quality construction exercises throughout. A half-day format across two sessions is also available.

    Are there hands-on exercises?

    Yes. You build a complete House of Quality from a realistic scenario, structure Voice of the Customer data using the affinity diagram, classify requirements with the Kano model, and calculate column importance to identify design priorities.

    What is the House of Quality?

    The House of Quality is the central QFD matrix that links customer requirements (the WHATs) to engineering characteristics (the HOWs), assesses their relationships, benchmarks competitors and sets engineering targets. Building and reading it is the core skill of the course.

    Enrollment

    How do I enrol in the QFD training?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete the booking, and you will receive access to schedules, courseware and learning resources. A learning advisor can guide you through the steps.

    What training formats are available?

    The course is available as live online (virtual instructor-led) training, in-person classroom training, and customised corporate onsite training for teams. Choose the format that best fits your schedule and learning preference.

    Can the course be delivered onsite for my team?

    Yes. We deliver corporate onsite QFD training for cross-functional teams in Senegal, and your team can build a House of Quality for one of your own real products during the session. Contact us to arrange a group programme.

    When can I start?

    Public sessions run on a regular schedule, and corporate programmes can be arranged to suit your team's availability. See upcoming schedules or talk to a learning advisor to find a date that works for you.

    Can I reschedule my enrolment?

    Yes. Rescheduling options are available depending on your plan and the notice given. Contact our support team to move your enrolment to another session.