Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    What Is Business Process Management, and Why Does It Matter?UntitledA Practical Skill for Every Organisation

    Business Process Management (BPM) is a structured discipline for identifying, modelling, analysing, improving and monitoring the processes that run an organisation, so work flows efficiently from trigger to result. This Business Process Management training in Senegal gives professionals in Dakar and across the country the practical methodology to map real processes, remove waste and design better ways of working. Delivered as a one-day, instructor-led programme, the course walks you through the full BPM lifecycle, from process identification and BPMN 2.0 modelling to analysis, redesign, governance and continuous improvement. It aligns with recognised standards including BPMN 2.0 (ISO/IEC 19510), the ABPMP BPM Common Body of Knowledge (CBOK) and the process approach in ISO 9001:2015, so the skills you build are current and widely applicable. Whether you are a business analyst, process owner, operations manager or IT professional, you leave able to model, measure and improve the processes you own. Start building process capability that pays off from day one with Invensis Learning.

    What Is Business Process Management, and Why Does It Matter?A Practical Skill for Every Organisation

    Business Process Management (BPM) is a structured discipline for identifying, modelling, analysing, improving and monitoring the processes that run an organisation, so work flows efficiently from trigger to result. This Business Process Management training in Senegal gives professionals in Dakar and across the country the practical methodology to map real processes, remove waste and design better ways of working.

    Delivered as a one-day, instructor-led programme, the course walks you through the full BPM lifecycle, from process identification and BPMN 2.0 modelling to analysis, redesign, governance and continuous improvement. It aligns with recognised standards including BPMN 2.0 (ISO/IEC 19510), the ABPMP BPM Common Body of Knowledge (CBOK) and the process approach in ISO 9001:2015, so the skills you build are current and widely applicable.

    Whether you are a business analyst, process owner, operations manager or IT professional, you leave able to model, measure and improve the processes you own. Start building process capability that pays off from day one with Invensis Learning.

    Certification Badge

    Key Highlights of the Business Process Management Training Course

    End-to-End Skill Development

    • Structured BPM training in the Senegal is designed to help learners understand the core concepts, tools, methods, and practices covered in the program
    • Course content aligned with current industry expectations, workplace requirements, and practical learning objectives for process improvement professionals in the Senegal
    • Real-world examples and scenario-based learning to help learners connect BPM concepts with everyday professional situations across operations, quality, and business consulting roles
    • Guided learning support to help participants strengthen understanding, improve confidence, and apply process management skills effectively at work

    Structured Courseware and Learning Resources

    • Access to organized BPM course materials including process mapping templates, swimlane diagram worksheets, DMAIC reference guides, and flowchart design aids designed to support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of process analysis, redesign, and performance metrics
    • Practice activities, assignments, quizzes, or workplace-based exercises included where applicable
    • Supplementary learning aids such as BPM notation quick-reference cards, cross-functional map examples, process analysis checklists, and business process improvement roadmaps

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced BPM practitioners with relevant domain expertise across operations management, quality improvement, and process consulting
    • Real-world examples, case discussions, and applied process mapping activities to improve practical understanding of swimlane maps, DMAIC, and cross-functional workflows
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on process analysis, redesign, and performance measurement
    • Training approach focused on helping learners use BPM concepts at work through BPM coaching

    Flexible Learning Support in Senegal

    • Flexible training formats available for individual learners and corporate teams in the Senegal
    • Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
    • Learning support designed to help participants stay on track before, during, and after the BPM training
    • Additional revision, refresher, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational BPM principles including process definitions, models, types, and performance metrics and how they apply to real operational environments
    • Learn process mapping techniques including traditional process maps, swimlane diagrams, cross-functional maps, and flowcharting based on the curriculum of an Online BPM course
    • Explore practical use cases showing how BPM is applied across manufacturing, healthcare, financial services, and technology organizations
    • Build role-relevant knowledge of DMAIC methodology, Six Sigma principles, quality improvement techniques, and operational efficiency strategies

    Practice, Assessment, and Completion Support

    • Practice process mapping, swimlane development, and process analysis techniques through quizzes, exercises, and scenario-based activities where applicable
    • Use assessments to identify knowledge gaps in BPM concepts and strengthen understanding of weaker areas
    • Receive guidance from instructors or learning support teams to improve understanding of process redesign practices and stay aligned with course objectives

    Career and Workplace Application

    • Build practical BPM skills that can support career growth, role advancement, or improved job performance in the Senegal
    • Strengthen confidence in applying process mapping, DMAIC, swimlane development, and cross-functional workflow analysis to real operational challenges
    • Improve professional credibility through structured, skill-focused BPM training recognized across Senegal industries
    • Support organizational capability building when delivered as BPM corporate training for employees across operations, quality, finance, and healthcare sectors

    BPM Training Eligibility in the SenegalWho Can Enroll?

    • No prior BPM or process management experience is required to enroll; the course is open to all working professionals in the Senegal

    • No formal prerequisites are needed; professionals from any background who work with or around business processes will benefit from this program

    • Business analysts, operations managers, quality professionals, and consultants looking to formalise their process management skills are well suited for this training

    • Professionals transitioning into process improvement, operations, or quality management roles in the Senegal will find this program directly applicable

    • Six Sigma practitioners, project managers, and process improvement specialists seeking to strengthen their BPM and process mapping knowledge are encouraged to enroll

    Why This Training Is Worth ItFor Your Career and Your Team

    For Individuals

    For Individuals

    This Business Process Management training equips professionals to design, improve and manage the processes their organisation runs on. You learn a repeatable method that works in banking, telecoms, energy, logistics, government and services. Whether you own a process, analyse requirements, manage operations or design systems, you leave able to model, measure and improve real workflows from day one.

    If you want practical skills you can apply immediately, not just theory, this programme gives you a clear BPM lifecycle, BPMN 2.0 modelling technique and hands-on analysis and redesign practice that employers across Senegal value.

    • Map any business process clearly using BPMN 2.0 notation
    • Analyse processes to expose waste, delays and rework
    • Redesign workflows for speed, quality and lower cost
    • Set process KPIs and dashboards that prove improvement
    • Take ownership of processes with governance and documentation
    • Apply the same method across finance, IT, operations and service
    • Support digital transformation by fixing processes before automating
    • Gain skills that transfer across sectors and employers in Senegal
    For Organizations

    For Organizations

    Business Process Management group training helps organisations in Senegal build process capability across operations, IT, quality and service teams. Delivered for cross-functional groups, it creates a common approach to modelling, analysing and improving work. For organisations modernising services or scaling operations, the programme turns everyday processes into a source of efficiency and control.

    When teams learn BPM together, they can model their own processes during the session and leave with a shared method for prioritising, redesigning and governing work, creating immediate organisational value.

    • Builds a shared process language across teams and departments
    • Standardises how processes are documented and improved
    • Cuts waste, delays and rework in core operations
    • Prepares processes for automation and digital transformation
    • Strengthens compliance with the ISO 9001 process approach
    • Develops in-house process owners and improvement facilitators
    • Delivered onsite or live virtual for cross-functional teams
    • Tailored to your real processes for immediate value

    Where BPM Skills Take Your Career in SenegalRoles, Sectors and Demand

    Process skills, developed through practical BPM training, are increasingly valued across Senegal as banks, telecoms, energy firms and public bodies modernise operations and pursue the Vision 2050 diversification agenda. Employers in Dakar and beyond need people who can document, analyse and improve processes, from business and process analysts to operations, quality and continuous improvement managers. Here is what the market is showing right now.

    FCFA 5.7M

    Business Analyst salary, Dakar

    per year median, worldsalaries 2026

    FCFA 7.6M

    Project Manager salary, Dakar

    per year average, worldsalaries

    7-11%

    Professional salary growth, Senegal

    per year, market estimate 2026

    20-40%

    Dakar pay premium vs regions

    Playroll and Rivermate 2026

    SECTORS HIRING

    • —Banking, Finance and Mobile Money
    • —Telecoms and Technology Services
    • —Energy, Oil and Gas
    • —Logistics, Ports and Supply Chain
    • —Government and Public Sector
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —Vision 2050 pushing digital and agro-industry diversification
    • —Banking and mobile-money expansion demanding streamlined processes
    • —Public-private partnerships scaling infrastructure delivery
    • —Digital transformation outpacing process-redesign skills
    • —Cost pressure from slower 2026 growth driving efficiency
    • —ISO 9001 and compliance raising demand for process discipline

    Sources: worldsalaries, paylab, TalentUp, Playroll, Rivermate (Senegal) 2026; AfDB, World Bank, Senegal Vision 2050.

    Market Forces Making Process Skills Valuable in Senegal

    Vision 2050 Diversification Drive

    Senegal Vision 2050 pushes agro-industry, logistics and digital sectors, and organisations need documented, efficient processes to turn oil revenue into productive, repeatable capacity.

    BPM builds process design and improvement skills

    Banking and Mobile-Money Scale-Up

    Rapid growth in banking and mobile money demands streamlined, compliant back-office processes, so professionals who can standardise and automate workflows are in short supply.

    BPM builds standardisation and automation skills

    Digital Transformation Skills Gap

    Employers modernise services faster than teams can redesign the processes behind them, leaving a shortage of people who can map, analyse and improve end-to-end workflows.

    BPM builds BPMN 2.0 modelling and analysis skills

    PPP and Infrastructure Complexity

    Public-private partnerships delivering infrastructure and public services rely on clear, coordinated processes across many parties, exactly the discipline BPM is built to provide.

    BPM builds cross-functional coordination skills

    Quality and Compliance Pressure

    The ISO 9001 process approach and regulatory demands push firms to document and control how work is done, raising demand for people who can govern and improve processes.

    BPM strengthens the ISO 9001 process approach

    Cost and Efficiency Focus

    With 2026 growth slowing, organisations must cut waste and do more with less, making process optimisation a priority and rewarding those who can deliver it.

    BPM builds waste-elimination and optimisation skills

    Sources: AfDB, World Bank, Financial Afrik, BowerGroupAsia (Senegal) 2026; Senegal Vision 2050.

    BPM is more than a technique. It is the capability behind efficient, compliant and scalable operations. Join professionals in Senegal who turn everyday processes into a competitive advantage. Start your journey today.

    Your Senegal Process Career Shift

    From Doing the Work to Improving It,

    Where BPM Skills Take You in Senegal

    Senegal's move toward digital services, diversified industry and public-private delivery means employers increasingly separate people who can improve processes from those who only run them. Here is the shift this training helps you make.

    Today

    Seen as a capable operator, but not the person who redesigns the work

    After Training

    Positioned for process analyst, operations and continuous improvement roles across Dakar

    Today

    Limited leverage when Senegal employers screen for process skills

    After Training

    Business analyst and project manager roles in Dakar average around FCFA 5.7M to 7.6M a year

    Today

    Confident in daily delivery, but not in process design

    After Training

    Fluent in mapping, measuring and improving end-to-end processes

    You build real BPM capability

    Before

    You rely on undocumented, person-dependent ways of working

    Now you have

    You can model any process clearly in BPMN 2.0 so the whole team sees the flow

    Before

    You spot problems but lack a method to fix them

    Now you have

    You apply a structured BPM lifecycle to analyse, redesign and improve processes

    Before

    Your improvement ideas stall without ownership or metrics

    Now you have

    You set process KPIs and governance that make improvements stick

    Before

    Your skills are tied to one employer or a single tool

    Now you have

    You hold portable skills aligned to BPMN 2.0 and ISO 9001, valued across sectors

    "In a market modernising this fast, the professionals who can redesign how work flows are the ones organisations cannot afford to lose."

    Join thousands of professionals who built practical skills with Invensis Learning.

    Sources: worldsalaries, paylab, TalentUp (Senegal) 2026.

    Module 1: Introduction to Business Processes

    • Definitions and models of business processes and how they apply across organisational functions
    • Overview of process performance metrics and how they are used to measure and manage process quality
    • Process types including operational, management, and support processes and their role within organisations
    • The Business Process Owner role and its responsibilities in process governance and accountability
    • Relationship among processes, policies, and procedures and how they interact within organisational frameworks

    Module 2: Benefits and Uses of Process Management

    • BPM modelling benefits and why organisations invest in process documentation and improvement programs
    • Process model hierarchy and how different levels of process maps relate to each other
    • Organisation maps and how they provide a high-level view of process structure across departments
    • Swimlane maps and how they are used to visualise cross-functional workflows and handoffs between teams

    Module 3: Process Management Requirements and Approach

    • Information gathering techniques for capturing accurate process data from stakeholders and subject matter experts
    • Management approach and governance considerations for planning and sustaining a BPM program
    • BPM notation standards and how to apply them consistently across process documentation
    • Flowcharting software tools and platforms used to create, store, and share process maps
    • People-technology interaction and how process maps capture the relationship between human activity and automated systems

    Module 4: Developing Detailed Business Process Maps

    • Industry best practices for developing accurate, readable, and actionable process maps
    • Traditional process maps including linear flowcharts and their application in process documentation
    • Cross-functional swimlane development covering structure, roles, handoff points, and decision logic
    • Practical exercises in developing detailed process maps aligned with real-world operational scenarios

    Course Curriculumof the Business Process Management Training

    The online Business Process Management training course curriculum in the Senegal is structured across four modules covering foundational process concepts through to the development of detailed cross-functional process maps. Each module is designed to be practical, with content that aligns to real job responsibilities and process improvement workflows across operations, quality, and consulting roles.

    • Definitions and models of business processes and how they apply across organisational functions
    • Overview of process performance metrics and how they are used to measure and manage process quality
    • Process types including operational, management, and support processes and their role within organisations
    • The Business Process Owner role and its responsibilities in process governance and accountability
    • Relationship among processes, policies, and procedures and how they interact within organisational frameworks

    Sharpens your ability to tell an operational process apart from a support process, and why that distinction matters for ownership.

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    The Process Skills You Will BuildModelling, Analysis and Improvement

    In this Business Process Management training you will learn to map, analyse, redesign and govern the processes your organisation depends on, using the BPM lifecycle and BPMN 2.0 notation. By the end of the programme you can improve real workflows, not just describe them.

    Model Processes with BPMN 2.0

    You will learn to turn a verbal process description into a clear BPMN 2.0 swimlane diagram, using events, gateways, tasks and lanes so responsibilities are visible across every team and function.

    Work the Full BPM Lifecycle

    Apply the six-phase BPM lifecycle, identify, model, analyse, design, implement and monitor, so you manage processes end to end rather than fixing them in isolation.

    Analyse Processes and Find Waste

    Use qualitative and quantitative analysis, value-added analysis, process walkthroughs and Lean waste categories, to pinpoint the bottlenecks, delays and rework that hurt performance.

    Redesign Processes for Better Results

    Apply redesign principles such as simplification, standardisation, automation and error-proofing to build faster, cheaper and more reliable future-state processes.

    Measure Performance with Process KPIs

    Define meaningful metrics like lead time, cycle time, first-pass yield and process efficiency, then set up dashboards and reviews that keep processes on track.

    Set up Process Ownership and Governance

    Establish process owners, governance structures and documentation standards, and plan the change management that makes new processes stick in the workplace.

    Who Should TakeBusiness Process Management Training in Senegal?

    Business Process Analysts

    Project Managers

    Operations Managers

    Quality Assurance Professionals

    Business Consultants

    Process Improvement Specialists

    Six Sigma Practitioners

    Business Analysts

    Who Can Take This Certification Training

    Business Process Management Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey through the best Business Process Management online training options available.

    Business Process Management Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 345

    Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

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    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Business Process Management Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Business Process Management training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    Business Process Management Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives and BPM training for companies.

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    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    Business Process Management Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by Business Process Management training company.

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    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    Business Process Management Live Virtual Training

    Business Process Management Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 345

    Please Note:Attend fully interactive BPM training sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences.

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for BPM in SenegalExpert-Led, Flexible and Trusted

    As a trusted BPM training company, Invensis Learning delivers structured Business Process Management training for professionals and organisations in Senegal who want practical process skills, not just theory. Our programmes combine experienced trainers, hands-on BPMN 2.0 modelling, organised courseware and flexible delivery. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience focused on real-world application and measurable outcomes.

    • Experienced trainers with hands-on process management expertise
    • Practical BPMN 2.0 modelling and process analysis workshops
    • Flexible formats: live virtual, classroom and corporate onsite
    • Courseware aligned to BPMN 2.0, ABPMP CBOK and ISO 9001
    • ISO 9001:2015 and ISO 27001:2022 certified training provider
    • Customised corporate training for cross-functional teams
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across 100+ countries

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    Business Process Management Training Locations in SenegalAll our classroom training is now available online at your convenience

    Business Process Management in Senegal

    Radisson Blu Hotel Dakar Sea Plaza, Senegal

    Business Process Management in Senegal

    King Fahd Palace Hôtel, Route de King Fahd, Arrondissement des Almadies, Dakar, Région de Dakar, 18524, Sénégal

    corporate banner

    Corporate BPM TrainingFor Teams Across Senegal

    Untitled

    • Suitable for small, medium and large cross-functional teams
    • Customised schedules based on team availability
    • Delivered onsite, live virtual, hybrid or blended
    • Experienced trainers with real process management expertise
    • Teams model and improve their own processes during the session
    • Strengthens the ISO 9001 process approach across the organisation
    • Dedicated coordination and support for group programmes

    Organisations We Support

    SonatelCBAO Attijariwafa BankEcobank SenegalSociete Generale SenegalSococim IndustriesDP World Dakar

    What Our Learners Say

    Untitled

    A Clear Method for Mapping Our Work

    "The BPMN 2.0 modelling exercises finally gave me a clear way to document our processes. Within a week I had mapped two of our core workflows and spotted delays we had lived with for years."

    Aminata Diop

    Business Analyst

    Untitled

    0/0

    Structure I Was Missing

    "The BPM lifecycle gave me the structure I was missing. I now analyse and redesign processes with a method instead of guesswork, and my team can already see the difference."

    Cheikh Fall

    Operations Manager

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    0/0

    Practical from Start to Finish

    "Practical and well paced. The waste analysis and redesign principles were immediately useful, and the trainer used real examples that matched our day-to-day work."

    Fatou Ndiaye

    Process Improvement Officer

    Untitled

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    Immediate Value for Our Team

    "We trained a cross-functional team and they modelled our own account-opening process on the day. We left with a shared language and a backlog of clear improvements."

    Ibrahima Sarr

    Head of Operations, Financial Services

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    Tailored and Effective

    "Invensis Learning tailored the session to our processes. Our teams now document and improve workflows consistently, which has cut handovers and rework across departments."

    Mariama Ba

    L&D Manager, Telecoms

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    4.6

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    99%

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    Invensis Learning delivers industry-leading Business Process Management training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The Business Process Management training is a one-day, instructor-led course that teaches you to identify, model, analyse, improve and monitor business processes. It covers the full BPM lifecycle and BPMN 2.0 modelling, and builds practical skills you can apply at work immediately.

    General

    What is the Business Process Management training?

    The Business Process Management training is a one-day, instructor-led course that teaches you to identify, model, analyse, improve and monitor business processes. It covers the full BPM lifecycle and BPMN 2.0 modelling, and builds practical skills you can apply at work immediately.

    Is the BPM training worth it for professionals in Senegal?

    Yes. As banks, telecoms, energy firms and public bodies in Senegal modernise operations, professionals who can map and improve processes are in demand. The training gives you a repeatable method that transfers across sectors and roles, from analyst to operations and quality manager.

    Who should attend this course?

    It suits business analysts, process owners, operations and service managers, IT professionals, quality practitioners and change or transformation leads. Anyone responsible for designing, running or improving processes in any industry will benefit.

    Do I need prior experience or qualifications?

    No. The course has no formal prerequisites and introduces BPM from first principles. Some familiarity with day-to-day business operations is helpful but not required.

    What standards does the training align with?

    The course aligns with recognised process standards including BPMN 2.0 (ISO/IEC 19510) for modelling, the ABPMP BPM CBOK and the process approach in ISO 9001:2015. This keeps the skills current and widely applicable.

    Pricing

    How much does the BPM training cost in Senegal?

    Course fees vary by delivery mode, group size and schedule, so pricing is available on request. Contact a learning advisor for a quote tailored to individual or corporate training in Senegal.

    What is included in the course fee?

    The fee typically includes instructor-led sessions across all six BPM modules, hands-on BPMN 2.0 modelling and analysis exercises, learning materials and a course completion certificate from Invensis Learning. Request a quote for full inclusions.

    Do you offer group or corporate pricing?

    Yes. Corporate group training is available with customised schedules and volume-based pricing for teams and departments. Ask about corporate or group pricing for your organisation.

    Are there payment options available?

    We accept major cards and bank transfers, and offer flexible options on selected plans. Speak with a learning advisor to choose what suits you.

    Is there a separate certification or exam fee?

    No. This is a non-certification course with no exam, so there is no separate exam or awarding-body fee. You receive a course completion certificate from Invensis Learning.

    Course Content

    What will I learn in the BPM training?

    You will learn to map processes with BPMN 2.0, run the six-phase BPM lifecycle, analyse processes to find waste, redesign workflows, measure performance with KPIs, and set up process ownership and governance.

    What is BPMN 2.0 and is it covered?

    BPMN 2.0 (Business Process Model and Notation, ISO/IEC 19510) is the international standard for drawing business processes. The course covers its core elements, events, gateways, tasks and swimlanes, with hands-on modelling exercises.

    How long is the training and what is the format?

    The course runs for one day (eight hours) and is available as online (live virtual), classroom or corporate onsite training. It combines concept explanation with BPMN modelling, process analysis and redesign workshops.

    Are there hands-on exercises?

    Yes. Throughout the day you model processes from verbal descriptions, analyse them for waste and bottlenecks, and apply redesign principles, so you practise the method rather than only hearing about it.

    Does the course cover automation and continuous improvement?

    Yes. It introduces BPM technology such as BPMS and RPA, process monitoring dashboards, and how to embed continuous improvement so process gains are sustained over time.

    Assessment

    Is there an exam for this course?

    No. This is a non-certification training course with no examination. Learning is reinforced through modelling exercises, analysis workshops and group discussion during the programme.

    Do I receive a certificate?

    Yes. You receive a course completion certificate from Invensis Learning after completing the one-day programme. It confirms your training in Business Process Management, not a formal external credential.

    How is my learning assessed?

    There is no formal assessment. Instead, you apply BPM techniques through practical exercises and workshops during the session, which lets you use the skills on real process examples.

    Will this make me a certified BPM professional?

    The course builds practical BPM and BPMN 2.0 skills and provides a completion certificate, but it does not award an external certification, because the BPM discipline has no single awarding body.

    Can beginners complete the course successfully?

    Yes. The course starts from first principles and needs no prior BPM knowledge, so beginners and experienced professionals alike can follow the material and complete the exercises.

    Enrollment

    How do I enrol in the BPM training?

    You can enrol through the Invensis Learning website or by speaking with a learning advisor. Choose your format, confirm your place, and you will receive schedules and joining details. See upcoming batches to get started.

    What delivery formats are available?

    The training is offered as online (live virtual) instructor-led sessions, in-person classroom training, and corporate onsite delivery for teams, so you can choose what fits your schedule.

    Can my team take the course together?

    Yes. Corporate group training lets a cross-functional team learn together and model their own processes during the session. Ask about corporate training for your organisation in Senegal.

    When can I start?

    New sessions run regularly in live virtual and classroom formats. Contact a learning advisor to see upcoming batches and pick a date that works for you.

    Can I reschedule my enrolment?

    Yes. Flexible options let you reschedule to another batch on selected plans. Contact support to arrange a change to your enrolment.