ITIL 5 Foundation Certification Training in Poland

From Study to Certified

Build in-demand IT service management skills with instructor-led ITIL 5 Foundation training for professionals across Poland. Learn the ITIL Value System, the product and service lifecycle and value co-creation, then prepare for the AXELOS (PeopleCert) exam in flexible live virtual formats that fit working schedules.

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Build Modern IT Service Skills with ITIL 5 in Poland

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PLN 5500

What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

ITIL 5 Foundation Certification Training in Poland gives IT and business professionals the current, digital-era grounding in IT service management that employers now expect. The ITIL 5 Foundation (ITIL 5-F) credential is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert, and it is built on ITIL 5 (Version 5.0), the fifth iteration of the framework.

Across Poland's fast-growing IT services, shared-services and banking sectors, the programme introduces digital product and service management, the ITIL Value System, value co-creation and the product and service lifecycle. You learn how modern organisations create, deliver and continually improve value in digital environments.

Whether you are new to ITIL or updating your knowledge from ITIL 4, this training is a clear first step. Start your ITIL 5 journey with Invensis Learning and prepare for the Foundation exam with confidence.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Poland designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Poland
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Poland

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Poland
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Poland
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in PolandDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why This Credential Is Worth EarningSkills That Pay off Across Poland

For Individuals

ITIL 5 Foundation training helps individual professionals build modern service management capability and prepare for the Foundation exam. The course suits IT support staff, service desk analysts, digital product owners and DevOps or Agile practitioners who want a recognised, current credential. Whether you are entering ITSM, moving into a management practice, or refreshing older ITIL 4 knowledge, the programme grounds you in the ITIL 5 concepts employers value.

If you want to prove your service management skills with a credential recognised across Poland and worldwide, ITIL 5 Foundation is a clear path forward. You gain digital product and service management knowledge, exam preparation and a structured route from learning to certified.

Proves current, digital-era IT service management knowledge to Polish employers
Opens roles from service desk analyst to incident, change and service delivery manager
Builds fluency in the ITIL Value System and the product and service lifecycle
Teaches value co-creation, the four dimensions and the seven guiding principles
Delivers a globally recognised AXELOS (PeopleCert) credential valid for three years
Suits professionals updating from ITIL 4 to the latest ITIL 5 framework
Strengthens your standing in Poland's shared-services and banking hubs
Prepares you for the 40-question ITIL 5 Foundation exam with structured practice

For Organizations

ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with current, structured knowledge. Training can be delivered for service desks, ITSM functions, shared-services centres or wider digital teams. For organisations modernising their service management and moving to ITIL 5, this training provides a scalable, flexible solution.

If your teams work to inconsistent service management practices, ITIL 5 Foundation group training creates a common framework. Staff gain a shared approach to value co-creation, the service lifecycle, management practices and continual improvement.

Builds a shared ITIL 5 service management language across teams
Aligns IT delivery to value co-creation and customer outcomes
Improves incident, problem and change handling across the service lifecycle
Supports continual improvement and value stream thinking
Enables customised training for service desks, ITSM and product teams
Standardises practice across Polish and multi-country delivery centres
Provides flexible live virtual, onsite and blended delivery
Helps teams transition consistently from ITIL 4 to ITIL 5

ITIL V5 Foundation Exam Format in PolandWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Poland

The total cost of getting ITIL V5 Foundation certified in Poland includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Poland delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Poland is PLN 5500

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in PolandWhy ITIL 5 Foundation Opens Doors

ITIL 5 Foundation is becoming a recognised marker of modern service management skill across Poland, valued by IT services firms, shared-services and GBS centres, banks and telecoms that run large digital service portfolios. As enterprises modernise their IT operations and migrate from ITIL 4, credentialed practitioners are increasingly sought after. Demand spans service desk, incident, problem, change and service delivery roles, and here is what the Polish market is telling us right now.

zł 181,640

Average IT Manager salary, Poland

per year, PayScale 2026

650,000+

IT professionals in Poland

national talent pool, 2026

1,700+

Business services (SSC/GBS/BPO) centres

employing 430,000+, 2026

82%

Polish firms planning to recruit

in 2026, HRK

SECTORS HIRING

—IT and Software Services
—Shared Services, GBS and BPO Centres
—Banking, Financial Services and Insurance
—Telecommunications
—Consulting and Professional Services
—Public Sector and E-Government

GROWTH TRENDS

—Enterprise digital transformation and cloud migration across Polish firms
—Nearshoring from Western Europe into Poland's IT hubs
—Public-sector digitalisation through mObywatel and e-Delivery
—IT services market growing at around 8.5% CAGR from 2026
—Persistent shortage of specialised, credentialed IT talent
—Teams migrating from ITIL 4 to the current ITIL 5 framework

Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026; HRK, veritaHR, PARP, Statista (Poland IT and business services) 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Poland : Salary Insights and Trends

Hiring Companies in Poland

zł66K

Min

zł90K

Average

zł126K

Max

PayScale · Glassdoor (Poland) 2026

CapgeminiAtosShellComarch

Source: Capgemini Poland · Atos · Shell · Comarch

Why Service Management Skills Are in Demand Across Poland

Widening IT Skills Gap

Poland's IT demand is outpacing the supply of skilled talent, so professionals with a current, recognised service management credential stand out to employers competing for specialists.

ITIL 5 Foundation builds current ITSM knowledge

Rapid Digital Transformation

As Polish enterprises move from legacy systems to cloud, data and AI-enabled services, they need people who can manage digital products and services against customer value, not just tickets.

ITIL 5 Foundation supports value-led delivery

Nearshoring and Multi-Country Delivery

Poland's shared-services and GBS centres serve clients across Europe, and consistent ITIL practices help teams deliver predictable, high-quality service across many organisations at once.

ITIL 5 Foundation standardises ways of working

Migration from ITIL 4 to ITIL 5

The fifth iteration adds a product and service lifecycle focus and value stream management, so ITSM teams need people trained on the current ITIL 5 (Version 5.0) framework, not older editions.

ITIL 5 Foundation teaches the latest framework

Public-Sector Digitalisation

Poland is expanding public digital services such as mObywatel and e-Delivery, raising demand for structured service management that keeps critical citizen services available and improving.

ITIL 5 Foundation aids reliable service delivery

Pressure for Efficiency and Value

Employers want IT that demonstrably reduces waste and lifts outcomes, so value stream mapping and continual improvement from ITIL 5 are exactly the skills organisations are hiring for.

ITIL 5 Foundation builds continual improvement skill

Sources: PARP, trade.gov, Statista, marknTel (Poland IT services) 2026; HRK, veritaHR (Poland recruitment) 2026; Ministry of Digital Affairs Poland.

ITIL 5 Foundation is more than a credential. It is a springboard into modern service management roles across Poland's IT and shared-services sectors. Join professionals who connect IT delivery to real business value. Start your journey today.

Your Poland Career Transformation

From Service Desk to Service Leadership

What ITIL 5 Foundation Changes

Poland's IT services market is expanding with digital transformation, nearshoring and public-sector digitalisation, and employers increasingly separate professionals trained on the current framework from the rest. Here is which side of that line you want to be on.

Today

Pay capped with limited leverage to negotiate in the Polish market

After ITIL 5

IT management roles in Poland average around zł 181,640 a year, with senior service roles reaching higher

Today

Pay capped with limited leverage to negotiate in the Polish market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service management roles across IT services, banking, telecoms and GBS centres

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Capable in day-to-day support, but employers want framework fluency

After ITIL 5

Confident applying management practices, continual improvement and value stream thinking

Today

Capable in day-to-day support, but employers want framework fluency

You earn your ITIL 5 Foundation

Before

IT service management experience with no recognised, current credential

Now you have

A current, globally recognised AXELOS (PeopleCert) service management credential

Before

IT service management experience with no recognised, current credential

Before

Stuck at first-line support with no defined progression path

Now you have

A clear route into incident, problem, change and service delivery roles

Before

Stuck at first-line support with no defined progression path

Before

Task-focused ways of working with limited view of business value

Now you have

Fluency in the ITIL Value System, the service lifecycle and value co-creation

Before

Task-focused ways of working with limited view of business value

Before

Skills built on ITIL 4 or earlier and due for an update

Now you have

Knowledge aligned to the current ITIL 5 framework, not an older edition

Before

Skills built on ITIL 4 or earlier and due for an update

"The distance between running IT tasks and leading a service is a current, recognised credential, and Poland's leading employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026.

How to Get ITIL V5 Founfdation Certified in PolandStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Poland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

Skills covered in ITIL 5 Foundation span all nine official topic areas of the AXELOS (PeopleCert) syllabus. By the end of the programme you can explain the ITIL Value System, describe the product and service lifecycle, and apply the guiding principles to modern digital services.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created, and how products and services are managed across their lifecycle, the core concepts that open ITIL 5 Foundation.

Value Co-Creation and the Four Dimensions

Learn how value is co-created with consumers and stakeholders while balancing outcomes, costs, risks, experience and sustainability, and view service management through Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers.

The ITIL Value System and Guiding Principles

Grasp how the ITIL Value System brings together governance, value chain activities, practices and improvement, and apply the seven guiding principles, from focus on value to optimise and automate, to real decisions.

The Product and Service Lifecycle

Work through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they connect to create value end to end.

Management Practices and Continual Improvement

Explore the role of ITIL management practices and official practice guides, and use the continual improvement model to drive lasting, step-by-step organisational progress.

Value Stream Mapping and Management

Identify, map and manage value streams to improve flow, visibility and outcomes, spotting waste and designing better delivery across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Poland?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

PLN 5500

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Poland?

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Poland that want current, recognised service management skills. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, courseware aligned to the AXELOS ITIL 5 syllabus, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company, provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
Experienced, PeopleCert-accredited trainers with real service management expertise
Flexible formats: live virtual, onsite classroom and corporate group training
Structured courseware, case studies and mock exams aligned to the ITIL 5 syllabus
First-attempt exam guidance and practice questions for the 40-question Foundation exam
Dedicated learner support before, during and after training
ISO 9001:2015 and ISO 27001:2022 certified training operations
Trusted by professionals and organisations across many industries in Poland and worldwide

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in PolandAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Poland

InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

ITIL Version 5 Foundation in Poland

The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

ITIL Version 5 Foundation in Poland

InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

ITIL Version 5 Foundation in Poland

The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

ITIL 5 Foundation Corporate TrainingFor Your Teams in Poland

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Suitable for small, medium and large teams across Poland
Customised schedules aligned to your team's availability
Delivery through onsite, live virtual, hybrid or blended formats
Accredited trainers with real IT service management and industry experience
Role-based, industry-relevant examples for stronger workplace application
Dedicated coordination and learner support for corporate programmes
Scalable delivery for teams across Poland and global locations

What Our Learners Say

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Cleared the Foundation Exam and Changed Roles

"The trainer explained the ITIL Value System and the guiding principles in a way that finally clicked. I moved from first-line support into an incident management role in a Warsaw services centre soon after passing."

Marek Kowalski

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A Clean Update to the Latest Framework

"I updated my knowledge from ITIL 4 to ITIL 5 with this course. The product and service lifecycle content was practical, and the mock exams matched the real 40-question format well."

Agnieszka Nowak

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Relevant Beyond the Exam

"Clear sessions and strong practice material on value streams and continual improvement. As a digital product owner, the value co-creation topics were directly useful in my day-to-day work."

Piotr Wisniewski

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One Framework Across the Whole Team

"We trained our shared-services team on ITIL 5 Foundation and now speak one service management language. Delivery quality across our client accounts has become far more consistent."

Katarzyna Zielinska

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Well Organised Corporate Delivery

"The corporate programme was tailored to our banking IT operations and scheduled around live-service work. Our people came away confident applying management practices and continual improvement."

Tomasz Lewandowski

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals at any career stage, with no prior ITIL knowledge required.

General

What is ITIL 5 Foundation and who is it for?

Is ITIL 5 Foundation worth it for my career in Poland?

Yes. Poland's IT services, shared-services, banking and telecoms sectors actively value modern service management skills, and demand for credentialed talent is rising. ITIL 5 Foundation proves current, digital-era knowledge and supports roles from service desk analyst to incident, change and service delivery manager.

How does ITIL 5 differ from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, a product and service lifecycle as a core structure, dedicated value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era and sustainability emphasis than ITIL 4.

Why choose Invensis Learning for ITIL 5 Foundation training?

Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware, accredited trainers, flexible formats and first-attempt exam guidance. We support learners in Poland and worldwide with a clear path from training to certification.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. If you hold ITIL 4, you will recognise some concepts, but ITIL 4 is not required to enrol or to sit the exam.

Pricing

How much does ITIL 5 Foundation training cost in Poland?

Training in Poland is quoted in Polish zloty and varies by format and provider, so pricing is available on request. Ask a learning advisor for a current quote and any live virtual, classroom or group options that suit you.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, learner support and a course completion certificate. Ask whether the PeopleCert exam voucher is bundled in your chosen package. Request a quote for full details.

Is the exam fee included in the training price?

It depends on the package. Some plans bundle the PeopleCert ITIL 5 Foundation exam voucher, while others price it separately. PeopleCert exam pricing varies by region and channel, so confirm the current fee and what is included before you enrol.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, ITSM functions and shared-services teams in Poland. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS and examined by PeopleCert. It covers nine topic areas, from digital product and service management concepts to value stream mapping and management.

How many questions are on the exam and how long is it?

The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

What is the passing score for ITIL 5 Foundation?

The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad mastery across all nine topic areas is the best way to prepare.

Where can I take the ITIL 5 Foundation exam?

You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your accredited training provider as part of a training and exam package.

What happens if I do not pass on the first attempt?

You can re-sit the ITIL 5 Foundation exam. Our first-attempt guidance, practice questions and mock exams are designed to help you pass the first time. Confirm the current PeopleCert re-sit policy and any fees at peoplecert.org before booking.

Course Content

What topics does the ITIL 5 Foundation training cover?

The training covers all nine syllabus topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

What are the seven ITIL guiding principles?

They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply them to real digital services.

Can a beginner take this course?

Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites and no prior ITIL knowledge required. The programme builds understanding step by step, so beginners and experienced practitioners alike can follow it comfortably.

What learning materials are provided?

You receive ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, and knowledge checks mapped to the AXELOS syllabus. These help you build understanding and prepare for the 40-question Foundation exam.

Is the courseware aligned to the latest ITIL version?

Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) Foundation syllabus published by AXELOS and examined by PeopleCert, so you learn the latest framework rather than an older edition.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available in Poland?

We offer live virtual (online) instructor-led training, onsite classroom sessions and customised corporate group training, so professionals across Poland can choose the format that fits their schedule and learning style.

How soon can I start?

New live virtual batches run regularly, and self-scheduled options are also available. See upcoming schedules or speak with a learning advisor to find the next start date that suits you.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans allow you to attend the training more than once. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in PolandWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

IT Service Management Careers in PolandWhy ITIL 5 Foundation Opens Doors

ITIL 5 Foundation Certification Training in Poland

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in PolandDo You Qualify for the ITIL V5 Foundation Exam?

Why This Credential Is Worth EarningSkills That Pay off Across Poland

ITIL V5 Foundation Exam Format in PolandWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Poland

IT Service Management Careers in PolandWhy ITIL 5 Foundation Opens Doors

SECTORS HIRING

GROWTH TRENDS

Why Service Management Skills Are in Demand Across Poland

Widening IT Skills Gap

Rapid Digital Transformation

Nearshoring and Multi-Country Delivery

Migration from ITIL 4 to ITIL 5

Public-Sector Digitalisation

Pressure for Efficiency and Value

From Service Desk to Service Leadership

What ITIL 5 Foundation Changes

How to Get ITIL V5 Founfdation Certified in PolandStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will BuildAcross the Nine ITIL 5 Topic Areas

Digital Product and Service Management

Value Co-Creation and the Four Dimensions

The ITIL Value System and Guiding Principles

The Product and Service Lifecycle

Management Practices and Continual Improvement

Value Stream Mapping and Management

Who Should TakeITIL V5 Foundation Certification Training in Poland?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Poland?

ITIL Version 5 Foundation Training Locations in PolandAll our classroom training is now available online at your convenience

ITIL 5 Foundation Corporate TrainingFor Your Teams in Poland

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