Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in AXELOS's ITIL 4 scheme, giving IT and business professionals an end-to-end view of how modern, tech-enabled services are created, delivered and continually improved. ITIL 4 Foundation certification training in Poland with Invensis Learning prepares you for the AXELOS exam, delivered by PeopleCert, while building practical service management understanding you can use from day one. The course introduces the ITIL 4 Service Value System, the Service Value Chain, the four dimensions of service management and the seven guiding principles, all at an awareness level with no formal prerequisites. It suits service desk staff, support analysts, IT managers and business professionals across Poland's fast-growing business services sector. Whether you are stepping into IT service management or formalising experience you already have, the ITIL-F credential is a recognised, globally portable first step. Start your ITIL 4 journey with Invensis Learning and build a foundation that employers value.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Poland, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in AXELOS's ITIL 4 scheme, giving IT and business professionals an end-to-end view of how modern, tech-enabled services are created, delivered and continually improved. ITIL 4 Foundation certification training in Poland with Invensis Learning prepares you for the AXELOS exam, delivered by PeopleCert, while building practical service management understanding you can use from day one.

    The course introduces the ITIL 4 Service Value System, the Service Value Chain, the four dimensions of service management and the seven guiding principles, all at an awareness level with no formal prerequisites. It suits service desk staff, support analysts, IT managers and business professionals across Poland's fast-growing business services sector.

    Whether you are stepping into IT service management or formalising experience you already have, the ITIL-F credential is a recognised, globally portable first step. Start your ITIL 4 journey with Invensis Learning and build a foundation that employers value.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Poland, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Poland designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Poland
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Poland

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Poland
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Poland
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in PolandDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 4 Foundation Pays off for Your CareerRecognition, Skills and Mobility

    For Individuals

    For Individuals

    Certified ITIL training gives individuals the vocabulary and structure that service-led employers expect. The ITIL-F credential proves you understand how value is co-created and how modern service teams actually work, not just the theory. Whether you are a service desk analyst, support engineer, IT coordinator or business professional moving into service roles, this foundation builds capability you can apply immediately and a recognised platform for further ITIL study.

    If you want to enter or advance in IT service management with a credential that carries weight across Poland and beyond, ITIL 4 Foundation is a clear, supported start. You gain practical knowledge, exam readiness, and a respected entry point into the wider ITIL 4 scheme.

    • Earn a globally recognised AXELOS credential that travels across employers and borders
    • Speak the common service management language used across Poland's GBS and SSC centres
    • Stand out for service desk, support and IT service roles with a respected first credential
    • Apply the seven guiding principles to real workplace improvements straight away
    • Build a clear path toward the ITIL 4 Managing Professional and Strategic Leader streams
    • Gain confidence with the Service Value System, key practices and four dimensions
    • Strengthen your CV with a credential employers list on ITSM job adverts
    For Organizations

    For Organizations

    ITIL group training helps organisations build consistent service management capability by equipping teams with a common framework and vocabulary. The training can be delivered for service desks, support teams, GBS centres or whole IT functions. For organisations scaling service operations in Poland, this foundation creates the shared standards that keep quality high as headcount and complexity grow.

    If your teams handle incidents, requests and changes in different ways, ITIL 4 Foundation training creates a single, practical approach. Staff gain a standardised view of service value, practices and continual improvement that lifts service quality across the board.

    • Builds a shared service management language across multilingual support teams
    • Standardises incident, problem and change practices across business units
    • Connects IT delivery to business value and customer outcomes
    • Improves service quality, SLAs and customer satisfaction
    • Supports onboarding and consistency across growing service centres
    • Enables customised training aligned with your service operating model
    • Strengthens in-house ITSM capability without external dependency

    ITIL 4 Foundation Exam Format in PolandWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Poland

    The total cost of getting ITIL 4 Foundation certified in Poland includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Poland delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Poland is PLN 4500

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your ITIL Career Outlook in PolandRoles, Demand and Earning Power

    ITIL is the most widely adopted service management framework across Poland's business services sector, valued by GBS and shared services centres, IT outsourcing providers, banks and technology firms that run large, service-led operations. As Poland cements its position as Europe's leading hub for IT and business services, employers consistently look for staff who can apply the framework, from service desk analysts to service delivery and IT service managers. Here is what the local market is telling us right now.

    zł182,000

    IT Service Manager salary, Poland

    average per year, PayScale 2026

    zł157,000

    Service Delivery Manager salary

    average per year, PayScale 2026

    2,000+

    Business service centres in Poland

    ABSL sector data 2025-2026

    200,000+

    Skilled specialists in Poland

    around 40% of CEE talent, 2026

    SECTORS HIRING

    • —Global Business Services (GBS) and Shared Services Centres
    • —IT Outsourcing and Managed Services
    • —Banking, Financial Services and Insurance
    • —Software, Technology and R&D Centres
    • —Telecommunications and Networking
    • —Public Sector and Government IT

    GROWTH TRENDS

    • —2,000+ business service centres now operating across Poland
    • —Sector contributes around 5 to 6 percent of national GDP
    • —Krakow and Warsaw each employ 100,000+ business services staff
    • —Strong demand for ITIL-aligned service management talent
    • —Poland holds roughly 40 percent of the CEE skilled specialist base
    • —Rising IT service desk and managed services outsourcing

    Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026; ABSL, JLL, KPMG business services sector reports 2025-2026.

    What Is Driving Demand for Service Management Skills in Poland

    Scaling Service Centres

    Poland's 2,000+ GBS and shared services centres grow fast, but inconsistent service practices across teams cause rework. ITIL gives staff a common framework to keep quality high at scale.

    ITIL builds shared service management practice

    Service Desk Outsourcing Boom

    Poland is a top European destination for IT service desk outsourcing, so providers need staff fluent in incident, request and problem practices. ITIL-aligned professionals are in clear demand.

    ITIL makes service desk talent stand out

    Multi-Supplier Complexity

    Enterprises run services across many internal teams and external suppliers. Without shared standards, SLAs slip. ITIL practices help coordinate suppliers and hold service levels together.

    ITIL builds SLA and supplier coordination skills

    Consistency Across Teams

    Polish centres support clients across many languages and time zones. A shared ITIL vocabulary keeps incident, change and service practices consistent however large the team grows.

    ITIL gives multilingual teams one language

    Digital Transformation Pressure

    Cloud, automation and AI are reshaping IT delivery. ITIL's focus on value and continual improvement helps teams adopt new technology without losing service stability.

    ITIL connects technology change to value

    Measurable Service Levels

    Clients increasingly judge providers on measurable outcomes. ITIL practices around SLAs, KPIs and continual improvement equip teams to prove and raise service performance.

    ITIL builds metrics and improvement skills

    Sources: ABSL, JLL, KPMG, Michael Page business services reports 2025-2026; itelence IT service desk outsourcing analysis 2026.

    ITIL 4 Foundation is more than a credential. It is a practical toolkit for service-led teams. Join professionals who bring structure, value and consistency to IT service management across Poland. Start your journey today.

    Your Poland Career Transformation

    Where ITIL 4 Foundation Can Take Your Career

    A Before and After View

    Poland's IT and business services market keeps expanding, and employers increasingly separate professionals who can apply a service framework from those who cannot. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to move into service leadership

    After ITIL

    Service management roles in Poland scale from around zł81,000 for analysts to zł182,000+ for IT service managers

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL

    Eligible for service desk lead, delivery and management roles across GBS, BFSI and outsourcing

    Today

    Confident in tasks, but missing the framework employers ask for

    After ITIL

    Fluent in the Service Value System, key practices and continual improvement

    You Earn Your ITIL 4 Foundation

    Before

    Service experience with no recognised framework to back it

    Now you have

    A globally recognised AXELOS credential that employers across Poland and beyond trust

    Before

    Stuck in support tasks with no defined progression path

    Now you have

    A clear route into service desk lead, service delivery and IT service manager roles

    Before

    Handling incidents and requests without a common standard

    Now you have

    The shared language of value, practices and continual improvement that teams expect

    Before

    Limited options to formalise and advance your ITSM knowledge

    Now you have

    A respected first step into the wider ITIL 4 Managing Professional pathway

    "The gap between running a service desk and leading a service function is increasingly a recognised framework, and the employers that matter already know it."

    Join the professionals who trained with Invensis Learning and stepped up in IT service management.

    Sources: PayScale, Glassdoor, SalaryExpert (Poland) 2026.

    How to Get ITIL 4 Founfdation Certified in PolandStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Poland is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    The Skills You Will BuildCore ITIL 4 Capabilities

    ITIL 4 Foundation gives you a practical, end-to-end grasp of modern IT service management. By the end of the course you can speak the framework's language, apply the guiding principles, and understand how value is created across the service value system.

    Service Management Fundamentals

    Skills covered in ITIL 4 Foundation start here: define what a service is, understand value co-creation, and apply the concepts of utility, warranty, outputs and outcomes to real service relationships.

    The ITIL 4 Service Value System

    Understand how the Service Value System brings together guiding principles, governance, the value chain, practices and continual improvement to turn demand into value.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to guide practical decisions and improvements at work.

    The Service Value Chain

    Work through the six value chain activities, from plan and engage to deliver and support, and see how they combine into value streams that meet stakeholder needs.

    Key ITIL 4 Practices

    Build working knowledge of core practices including incident management, problem management, change enablement, the service desk and service level management.

    Continual Improvement and Metrics

    Use the continual improvement model, SLAs, KPIs and critical success factors to measure performance and drive ongoing service improvement.

    Who Should TakeITIL 4 Foundation Certification Training in Poland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 4500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 4500

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 4 in PolandAccredited, Flexible, Learner-First

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations building service management capability across Poland. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support, all aligned to the AXELOS syllabus with examinations provided by PeopleCert. Whether you enrol as an individual or plan corporate training for your team, we are a trusted ITIL 4 Foundation training company in Poland providing a professional learning experience built around practical understanding, real-world application and exam readiness.

    • Accredited training delivering AXELOS-aligned ITIL 4 courseware
    • Experienced, certified trainers with real IT service management practice
    • Online (live virtual), classroom and corporate delivery to fit your schedule
    • Complete prep with practice tests, exam simulators and study guides
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Trusted by professionals and teams across more than 100 countries

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    Years of Training Excellence

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in PolandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Poland

    InterContinental, 49, Emilii Plater, Żelazna Brama, Śródmieście Północne, Śródmieście, Warsaw, Masovian Voivodeship, 00-125, Poland

    ITIL 4 Foundation Training Location in Poland

    The Westin Warsaw, 21, Aleja Jana Pawła II, Mirów, Wola, Warsaw, Masovian Voivodeship, 00-854, Poland

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    Corporate ITIL 4 Training for TeamsUpskill Your Whole Team

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    • Suitable for small, medium and large service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with real IT service management expertise
    • Role-based and industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Poland and global locations

    Trusted by Leading Organisations

    CapgeminiIBMAccentureShellHSBCComarch

    What Our Learners Say

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    Passed First Time and Using It at Work

    "The course made the Service Value System and guiding principles genuinely clear, and the mock exams matched the real test closely. I passed first time and now use the practices on my service desk every day."

    Marek Kowalczyk

    Service Desk Analyst

    Untitled

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    The Right Structure for a Career Move

    "As someone moving from general IT support into service management, this training gave me the vocabulary and structure I was missing. The trainer explained each practice with real examples that stuck."

    Agnieszka Nowak

    IT Support Specialist

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    Practical and Well Paced

    "Clear, well-paced sessions on incident and problem management. The continual improvement model in particular changed how I look at recurring issues. Strong, practical foundation training."

    Tomasz Wisniewski

    Incident Manager

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    A Common Language Across Our Service Centre

    "We trained a whole support team and the shared ITIL language showed up almost immediately. Handovers are cleaner and our SLA reporting is far more consistent across shifts."

    Katarzyna Lewandowska

    Service Delivery Lead, Global Business Services

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    Tailored Corporate Delivery That Worked

    "Invensis Learning delivered flexible sessions that fit around our shift patterns, and the trainer tailored examples to our financial services context. Our teams now apply ITIL practices with real consistency."

    Piotr Zielinski

    Head of IT Operations, Financial Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in AXELOS's ITIL 4 scheme. It gives IT and business professionals an end-to-end understanding of how modern, tech-enabled services are created, delivered and improved, based on the ITIL 4 Service Value System.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in AXELOS's ITIL 4 scheme. It gives IT and business professionals an end-to-end understanding of how modern, tech-enabled services are created, delivered and improved, based on the ITIL 4 Service Value System.

    Who should take ITIL 4 Foundation in Poland?

    It suits service desk staff, support analysts, IT coordinators, managers and business professionals who work with services. With Poland's large GBS, outsourcing and BFSI sectors, the credential is valued across many service-led employers.

    Is ITIL 4 Foundation worth it for my career?

    Yes. The credential is a recognised first step into IT service management, where Polish roles range from around zł81,000 for analysts to zł182,000 and above for IT service managers. It also opens the path to higher ITIL 4 qualifications. Talk to a learning advisor to plan your route.

    Do I need any prerequisites for ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to all. No prior ITIL or IT service management experience is required, which makes it accessible to both IT and business professionals.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through the PeopleCert subscription or by passing a higher ITIL 4 qualification.

    Pricing

    How much does ITIL 4 Foundation training cost in Poland?

    Training fees vary by format and schedule, and pricing in local currency is available on request. The course typically bundles instructor-led training, courseware and exam preparation. Request a quote for current Poland pricing.

    What is included in the course fee?

    The fee usually includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock exams, exam simulator access and learner support. Exact inclusions depend on the plan you choose.

    Is the exam fee included in the training price?

    This depends on the package. Many ITIL 4 Foundation plans are sold as a training and exam bundle, while some separate the PeopleCert exam fee. Confirm what your chosen plan includes when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, support teams and IT functions. Ask about corporate or group pricing for a tailored quote.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with multiple-choice questions. It contains 40 questions and lasts 60 minutes. It is based on the current ITIL 4 Foundation syllabus published by AXELOS and delivered by PeopleCert.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions and the pass mark is 65 percent, which means answering 26 of the 40 questions correctly within the 60-minute time limit.

    How is the ITIL 4 Foundation exam delivered?

    You can sit the exam online with PeopleCert's proctored system, available 24/7, or at a PeopleCert authorised test centre. Both routes use the same format and pass mark.

    What if I do not pass on the first attempt?

    You can re-sit the exam. Our preparation includes mock exams, an exam simulator and trainer guidance to help you pass, and selected plans offer retake support. Confirm the re-sit policy with our team.

    Which edition is the exam based on?

    The exam is based on ITIL 4, the current edition of the framework published from 2019 onwards by AXELOS and maintained by PeopleCert. The courseware is aligned to this syllabus.

    Course Content

    What topics does ITIL 4 Foundation cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, key ITIL practices, continual improvement, SLAs and key metrics.

    Can a beginner take this course?

    Yes. There are no prerequisites and the course is designed at an awareness level, so beginners and experienced staff alike can follow it. Trainer support and practice activities help you build confidence as you go.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions, full-length mock exams and an exam simulator, along with topic quizzes to help you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS, covering the Service Value System, guiding principles, practices and continual improvement.

    Will I get a certificate of completion?

    Yes. After completing the training you receive a course completion certificate. Passing the PeopleCert exam then awards you the official ITIL 4 Foundation certification.

    Enrollment

    How do I enrol in ITIL 4 Foundation training in Poland?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training and customised corporate group training, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New cohorts run regularly across live virtual and corporate formats. Check the upcoming schedules for the next available batch, or talk to a learning advisor to find a start date that suits you.

    Can I reschedule my batch?

    Yes. Flexible options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.