Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry Point into Modern ITSM

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 (Version 5.0) scheme created by AXELOS and examined by PeopleCert, and this ITIL 5 Foundation certification training in Wroclaw prepares you to earn it. It introduces digital product and service management, the ITIL value system, and the practices that help organisations create, deliver and continually improve value in modern digital environments. The course suits IT professionals, service desk staff, digital product managers, and business colleagues who work with digital service teams. In Wroclaw, one of Poland's leading technology hubs, employers across shared-services centres, R&D and financial services increasingly look for practitioners who understand current service management. Aligned to the nine official topic areas and the 40-question ITIL 5 exam, the programme takes you from the core concepts to value stream mapping. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a recognised, portable credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry Point into Modern ITSM

    ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 (Version 5.0) scheme created by AXELOS and examined by PeopleCert, and this ITIL 5 Foundation certification training in Wroclaw prepares you to earn it. It introduces digital product and service management, the ITIL value system, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    The course suits IT professionals, service desk staff, digital product managers, and business colleagues who work with digital service teams. In Wroclaw, one of Poland's leading technology hubs, employers across shared-services centres, R&D and financial services increasingly look for practitioners who understand current service management.

    Aligned to the nine official topic areas and the 40-question ITIL 5 exam, the programme takes you from the core concepts to value stream mapping. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a recognised, portable credential.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Wroclaw, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Wroclaw designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Wroclaw
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Wroclaw

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Wroclaw
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Wroclaw
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in WroclawDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Earning ITIL 5 Foundation Is Worth ItSkills, Recognition and Career Lift

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you convert hands-on IT experience into a recognised service management credential. The course suits service desk analysts, IT support staff, product owners and DevOps or Agile practitioners who want current, digital-era knowledge. Whether you are new to ITIL or updating from an earlier version, the training builds capability aligned with what Wroclaw employers expect from service management professionals.

    If you want to prove modern ITSM skills to employers in Poland's technology and shared-services sector, ITIL 5 Foundation is a clear first step. You gain the concepts, the vocabulary and the exam readiness to move from ticket handling to managing services with confidence.

    • Earns a globally recognised PeopleCert credential in modern service management
    • Positions you for service desk, incident, change and service delivery roles
    • Builds fluency in the ITIL value system and the seven guiding principles
    • Strengthens value co-creation, governance and continual improvement skills
    • Adds a portable, digital-era credential valued across Wroclaw's tech sector
    • Prepares you fully for the 40-question, closed-book ITIL 5 exam
    • Gives you a common language shared with IT and business colleagues
    • Opens a clear path towards higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build service management capability by equipping teams with a shared framework and practical, digital-era skills. It can be delivered for IT operations, service desks, or whole delivery functions. For organisations connecting digital services to value and improving reliability, the training provides a scalable, flexible solution.

    If your teams manage services with habit rather than a common framework, ITIL 5 training creates a shared approach to value co-creation, governance and continual improvement. It is well suited to Wroclaw's shared-services and R&D centres running complex, multi-supplier operations.

    • Builds a shared service management language across IT and delivery teams
    • Standardises incident, problem, change and service desk practice
    • Connects digital products and services to measurable value outcomes
    • Improves flow and reduces waste through value stream thinking
    • Supports continual improvement as an everyday team habit
    • Enables customised training aligned to your service operating model
    • Scales consistent practice across sites and multi-supplier operations
    • Strengthens in-house service management capability and retention

    ITIL V5 Foundation Exam Format in WroclawWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Wroclaw

    The total cost of getting ITIL V5 Foundation certified in Wroclaw includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Wroclaw delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Wroclaw is PLN 5500

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Skills Take You in WroclawRoles, Demand and Earning Outlook

    ITIL 5 Foundation is a strong career signal in Wroclaw, one of Poland's leading technology hubs, where an ICT sector of 45,000-plus specialists is pivoting from business process services to high-value R&D, 5G, cybersecurity and cloud. Employers such as UBS, Nokia, Capgemini, EY and IBM run large service-management operations and value professionals who can standardise ITSM practice. Demand spans service desk analysts through to service delivery and IT operations managers, and here is what the local market shows.

    zł185,000

    Average IT Manager salary, Wroclaw

    per year, PayScale and Glassdoor 2026

    zł157,000

    IT Service Delivery Manager, Poland

    average per year, PayScale 2026

    45,000+

    Wroclaw ICT specialists employed

    invest-in-wroclaw.pl 2026

    11-12%

    Wroclaw salary premium vs national average

    regional benchmark 2026

    SECTORS HIRING

    • —IT Services, BPO and Shared-Services Centres
    • —Banking, Financial Services and Insurance
    • —Telecommunications and 5G Infrastructure
    • —Industrial Automation and R&D
    • —Consulting and Professional Services
    • —Global Capability and Technology Centres

    GROWTH TRENDS

    • —Wroclaw ICT sector employs 45,000 to 50,000 specialists
    • —ICT adds around PLN 8.5 billion to the local economy
    • —Sector pivoting from BPO towards high-value R&D and cyber
    • —ITSM is the top local BPO specialisation among Polish cities
    • —ICT headcount projected to grow 4 to 6% a year through 2026
    • —Rising demand for certified service management professionals

    Sources: PayScale, Glassdoor, PensjoMetr, invest-in-wroclaw.pl, KiTalent (Wroclaw and Poland) 2026.

    Why ITIL 5 Foundation Certification Training in Wroclaw Is in Demand

    R&D Pivot Raises Service Complexity

    Wroclaw's ICT sector is shifting from BPO towards R&D in automation, 5G and AI, so employers need structured service management to keep complex digital products reliable.

    ITIL 5 builds structured service management skills

    Talent Deep in Support, Thin in ITSM

    The city has a large IT support base but fewer professionals fluent in modern service management, making ITIL 5 certified practitioners scarce and sought-after.

    ITIL 5 makes certified practitioners stand out

    Multi-Supplier Delivery Pressure

    Global centres such as UBS, Nokia and Capgemini run multi-vendor operations where the value stream and supplier practices in ITIL 5 close real coordination gaps.

    ITIL 5 builds value stream and supplier skills

    Digital-Era Governance Gap

    Boards fund cloud and digital transformation, but weak service governance causes value leakage that the ITIL value system is designed to address.

    ITIL 5 builds value system and governance skills

    Sources: KiTalent, invest-in-wroclaw.pl, Publicon (Wroclaw ICT) 2026.

    ITIL 5 Foundation is more than a certificate. It is a career move for IT professionals who want to manage services, not just tickets. Join learners across Wroclaw building modern ITSM skills. Start your journey today.

    Your Wroclaw Career Transformation

    Your Career Before and After ITIL 5

    The Transformation in Plain View

    Wroclaw's IT market is moving from business process services towards high-value digital work, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line ITIL 5 puts you on.

    Today

    Pay capped with little leverage in the local IT market

    After ITIL 5

    Access to ITSM roles that in Poland reach zł157,000-plus for delivery managers

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across Wroclaw's SSCs and R&D centres

    Today

    Strong on tools, light on service governance

    After ITIL 5

    Able to map value streams and govern services end to end

    You earn ITIL 5 Foundation

    Before

    Service management running on habit and tribal knowledge

    Now you have

    A globally recognised PeopleCert credential in modern service management

    Before

    Limited to reactive support and ticket handling

    Now you have

    Fluency in the ITIL value system and value co-creation

    Before

    No shared language for digital service management

    Now you have

    A common framework your team and employers recognise

    Before

    Recognition tied to one employer or a single tool

    Now you have

    A portable credential valued across Wroclaw's technology sector

    "The distance between running tickets and managing services is a recognised credential, and Wroclaw's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor (Poland) 2026.

    How to Get ITIL V5 Founfdation Certified in Wroclaw Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Wroclaw is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in This CourseCore ITSM Capabilities You Gain

    What you will learn in ITIL 5 Foundation spans all nine official topic areas, from digital product and service management concepts to value stream mapping and management. By the end of the programme you can apply the ITIL value system and guiding principles to everyday service work.

    Digital Product and Service Management

    Understand what sets digital products and services apart from traditional IT services, and how value is created and continually improved across their lifecycle.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement work together as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback and the other principles to make better, real-world service decisions.

    The Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to services.

    Key Management Practices

    Understand how ITIL practices such as incident, problem, change enablement and service desk enable consistent, effective ways of working.

    Value Streams and Continual Improvement

    Map value streams to improve flow and visibility, and use the continual improvement model to drive lasting gains across the product and service lifecycle.

    Who Should TakeITIL V5 Foundation Certification Training in Wroclaw?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PLN 5500

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PLN 5500

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Professionals Choose Invensis LearningAccredited, Expert-Led ITIL 5 Training

    As a trusted ITIL Version 5 Foundation training company in Wroclaw, Invensis Learning delivers structured ITIL 5 Foundation training for individuals and organisations building modern service management capability. Our programmes combine PeopleCert-accredited delivery, certified trainers, organised courseware and learner-focused support. Whether you enrol as an individual in Wroclaw or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application, and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 courseware
    • Certified, experienced trainers with real IT service management backgrounds
    • Live virtual, classroom and corporate delivery to suit your schedule
    • ITIL 5 aligned courseware, industry case studies and mock exams
    • First-attempt exam guidance and post-training learner support
    • 16-hour programme covering all nine ITIL 5 Foundation topic areas
    • ISO 9001 and ISO 27001 certified training operations
    • Trusted by learners and organisations across 100-plus countries

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in WroclawInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Wroclaw

    DoubleTree by Hilton Hotel Wroclaw, 84, Podwale, Trójkąt, Przedmieście Oławskie, Wrocław, Lower Silesian Voivodeship, 50-414, Poland

    ITIL Version 5 Foundation Training Location in Wroclaw

    Radisson Blu Hotel, Jana Evangelisty Purkyniego, Ostrów Tumski, Stare Miasto, Wrocław, Lower Silesian Voivodeship, 50-153, Poland

    corporate banner

    Corporate ITIL 5 Training in WroclawUpskill Your IT Teams

    Untitled

    • Tailored ITIL 5 Foundation training for teams of any size
    • Delivered onsite in Wroclaw, live virtual or in a blended format
    • Schedules aligned to your team's availability and workload
    • Certified trainers with hands-on service management experience
    • Role-based examples from IT, finance and shared services
    • Standardises service management practice across your organisation
    • Dedicated coordination and progress reporting for group training

    Leading Organisations

    UBSNokiaCapgeminiEYIBMBNY Mellon

    What Our Learners Say

    Untitled

    Passed First Time and Applied It Straight Away

    "The ITIL 5 Foundation course finally connected the concepts I use daily to a proper framework. The value system and guiding principles made sense fast, and I passed the exam on my first attempt. I now approach service issues far more structurally at work."

    Marta Kowalczyk

    IT Service Desk Team Lead

    Untitled

    0/0

    Beginner-Friendly and Well Paced

    "I came in with no ITIL background and the trainer explained every concept from the ground up. The mock exams matched the real 40-question format closely, so I felt calm on exam day. A genuinely beginner-friendly way into service management."

    Piotr Nowak

    IT Support Specialist

    Untitled

    0/0

    Practical Concepts I Use Every Week

    "Very practical sessions on the four dimensions and continual improvement. I use the guiding principles in real incident reviews now, and my team communicates far better about service priorities. The case studies were the most useful part for me."

    Anna Wojcik

    Incident Manager

    Untitled

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    A Shared Framework That Lifted Our Team

    "We rolled out ITIL 5 Foundation across our service operations team and gained a shared language almost immediately. Handoffs improved and incident and change work became more consistent. The corporate delivery flexed neatly around our shift patterns."

    Tomasz Zielinski

    IT Operations Manager, Shared-Services Centre

    Untitled

    0/0

    Measurable Results from a Tailored Rollout

    "As an L&D lead I needed training that was current and measurable. Invensis delivered a tailored ITIL 5 programme for our financial-services technology group, and completion and exam pass rates were strong. Standardising service practice was the real win."

    Katarzyna Lewandowska

    Learning and Development Manager, Financial Services

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    0/0



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    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL value system, and the practices that help organisations co-create value. It suits IT and business professionals in Wroclaw.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme created by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL value system, and the practices that help organisations co-create value. It suits IT and business professionals in Wroclaw.

    Is ITIL 5 Foundation worth it for professionals in Wroclaw?

    Yes. Wroclaw is one of Poland's largest technology hubs, with an ICT sector of 45,000-plus specialists across shared-services centres, R&D and financial services. Employers value modern service management skills, and the credential is recognised globally.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL value system, with a stronger digital-era and sustainability emphasis.

    Do I need prior experience or ITIL 4 to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education or experience. Professionals holding ITIL 4 will recognise some concepts, but prior ITIL knowledge is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Who should take ITIL 5 Foundation?

    It suits IT professionals, service desk and IT support staff, digital product managers and owners, DevOps, Agile and SRE practitioners, and business colleagues who work with digital service teams and want a shared framework.

    Pricing

    How much does ITIL 5 Foundation training cost in Wroclaw?

    Pricing depends on the format you choose and whether the PeopleCert exam voucher is bundled. Instructor-led and corporate options are quoted on request. Talk to a learning advisor for a tailored quote and upcoming batches in Wroclaw.

    What is included in the course fee?

    The fee typically includes ITIL 5 aligned courseware, industry case studies, mock exams, practice questions and first-attempt exam guidance. Confirm whether the exam voucher is included in your package when you enrol.

    Is the exam fee included in the training price?

    This varies by package. PeopleCert bills the ITIL 5 Foundation exam voucher separately in some plans and bundles it in others. Ask your advisor whether your chosen plan includes the exam.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and shared-services centres. Request a group quote and we will tailor the delivery to your organisation.

    What payment options are available?

    We accept major cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 Foundation exam first time?

    Our training includes first-attempt guidance, mock exams and practice questions so you are well prepared. Retake terms depend on your plan and PeopleCert's policy, so ask about retake options when you enrol.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions in a single-answer format. You have 60 minutes to complete it, and it is closed book.

    What is the passing score for the exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    Where can I take the ITIL 5 Foundation exam?

    You can sit it online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through an accredited training organisation as part of a training and exam package.

    Which syllabus is the exam based on?

    The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, covering nine topic areas at knowledge and comprehension level.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. There are no prerequisites, and the course is designed for newcomers as well as experienced IT staff. Trainers explain each concept from the ground up with practical, real-world examples.

    What topics does the training cover?

    It covers all nine official topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL value system, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What are the seven ITIL guiding principles?

    Focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    What is the ITIL value system?

    The ITIL value system brings together guiding principles, governance, value chain activities, management practices and continual improvement so organisations continually co-create value through digital products and services.

    How long is the training and what materials are provided?

    The programme runs for 16 hours, typically over two full days or four half-days. You receive ITIL 5 aligned courseware, case studies, mock exams and practice questions, plus trainer-led exercises that connect concepts to real service delivery.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol online and choose from live virtual, classroom or corporate batches. Select your format, complete payment, and you receive schedules, courseware and resources. Talk to an advisor for upcoming dates in Wroclaw.

    What training formats are available?

    We offer online (live virtual) instructor-led training, in-person classroom sessions, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule.

    Is the training available online for learners in Wroclaw?

    Yes. Online (live virtual) instructor-led ITIL 5 training lets you join from anywhere in Wroclaw or across Poland, with the same trainer interaction and Q&A as the classroom.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this.

    What support do I get after the training?

    You receive post-training email support, exam guidance and continued access to your learning resources to help you prepare for the exam and apply ITIL 5 at work.