ITIL Version 5 Foundation Certification Training in Macedonia

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Master modern digital service management with ITIL 5 Foundation training in Macedonia, delivered live online and onsite by PeopleCert-accredited trainers from a leading ITIL Version 5 Foundation training company. Built for IT and business professionals, this programme prepares you for the ITIL 5 (Version 5.0) exam and the entry-level credential that employers across Skopje and worldwide recognise.

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Build Modern IT Service Skills with ITIL 5 in Macedonia

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MKD 73560

What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. ITIL 5 Foundation certification training in Macedonia gives IT and business professionals a modern, digital-era grounding in service management aligned to the current ITIL 5 (Version 5.0) syllabus.

The course suits service desk analysts, IT operations staff, developers, digital product owners and business professionals working with digital service teams. You learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management, then prepare for the 40-question, 60-minute Foundation exam.

With North Macedonia's IT, outsourcing and banking sectors delivering to demanding European clients, a recognised service management credential is a clear career advantage. Start your ITIL 5 journey with Invensis Learning and gain a globally portable qualification employers trust.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Macedonia designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Macedonia
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Macedonia

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Macedonia
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Macedonia
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in MacedoniaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 5 Foundation Pays OffFor Your Service Management Career

For Individuals

ITIL 5 Foundation training helps IT and business professionals build practical service management capability and prepare for the entry-level exam. The programme suits service desk staff, IT operations professionals, developers, product owners and anyone working with digital service teams. Whether you are formalising service management skills, updating from ITIL 4, or stepping into a nearshore delivery or BPO role in Skopje, this training gives you current, digital-era knowledge aligned to the ITIL 5 syllabus.

If you want a recognised first credential that proves you can help create, deliver and continually improve digital services, ITIL 5 Foundation is a clear path forward. You gain the ITIL Value System, guiding principles and value stream skills that employers across Macedonia increasingly ask for.

Earn a globally recognised entry credential in the current ITIL 5 framework
Open service desk, incident, change and service delivery roles across Macedonia
Speak the shared language of digital product and service management with confidence
Apply the seven guiding principles and the ITIL Value System at work from day one
Stand out in Skopje's IT and outsourcing market with up-to-date skills
Move on from dated ITIL 4 knowledge to the digital-era ITIL 5 (Version 5.0) syllabus
Build a foundation for higher ITIL 5 qualifications and career progression
Gain a portable qualification valued by employers across the EU and worldwide

For Organizations

ITIL 5 Foundation group training helps organisations build service management capability by equipping teams with a shared, current framework. The training can be delivered for IT operations, service desk, product and delivery groups. For Macedonian outsourcing firms, banks and telecoms that deliver services to demanding clients, this training creates a common standard for how work is run and improved.

If your teams manage digital services without a shared framework, ITIL 5 Foundation group training gives them one language for value, governance, practices and continual improvement, so quality and consistency improve across the organisation.

Builds a consistent service management language across delivery teams
Raises the quality of incident, change and service operation for client work
Aligns nearshore and BPO delivery to European client service standards
Improves value co-creation between IT, product and business functions
Enables customised training for whole teams and departments
Standardises ITIL 5 practices across business units and locations
Provides flexible live virtual and onsite delivery for teams
Strengthens in-house service management capability and retention

ITIL V5 Foundation Exam Format in MacedoniaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Macedonia

The total cost of getting ITIL V5 Foundation certified in Macedonia includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Macedonia delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Macedonia is MKD 73560

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Skills Take You in MacedoniaRoles, Demand and Local Pay

ITIL 5 Foundation has become a practical passport into service management roles across North Macedonia's fast-growing IT sector, valued by nearshore software firms, BPO providers, banks and telecoms that deliver to demanding European clients. Demand runs from service desk analyst up to IT service delivery manager and ITSM consultant, and here is what the Macedonian market is telling us right now.

15,000+

IT professionals in North Macedonia

growing talent pool, 2026

$160M

IT services market by 2030

up from about $125M in 2025

MKD 83,314

IT support specialist pay

top monthly net, Mojaplata 2026

10%

Corporate income tax

flat, among Europe's lowest

SECTORS HIRING

—IT Outsourcing and Nearshore Software Development
—Business Process Outsourcing and Shared Services
—Banking, Financial Services and Insurance
—Telecommunications and Connectivity
—Government and Public Sector e-Services
—Gaming, Betting and Product Technology

GROWTH TRENDS

—SMART/MK 2030 digital strategy expanding e-governance and public services
—Nearshore outsourcing boom serving Western European clients
—Banking and fintech digitalisation raising service reliability demands
—Third mobile operator and 5G rollout expanding telecom services
—English-medium STEM talent pool of 15,000+ IT professionals
—Cost-competitive market pushing standardised, efficient service delivery

Sources: Mojaplata.mk, Glassdoor and Levels.fyi (Skopje) 2026; Invest North Macedonia, IWConnect and Outsorcy (IT sector) 2026; DataReportal Digital 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Macedonia : Salary Insights and Trends

Hiring Companies in Macedonia

MKD 420K

Min

MKD 660K

Average

MKD 960K

Max

Mojaplata.mk · Glassdoor (Skopje) 2026

TeleperformanceNetceteraA1 MakedonijaIWConnect

Source: Teleperformance · Netcetera · A1 Makedonija · IWConnect

The Service Management Gaps Macedonian Employers Face

Nearshore Delivery Standards

Macedonian outsourcing and software firms deliver to Western European clients who expect service to a recognised standard, the exact consistency ITIL 5 practices are built to provide.

ITIL 5 builds shared service management practice

Digital Government Rollout

The SMART/MK 2030 strategy is scaling e-governance and public digital services, which need reliable service operation, change control and continual improvement to stay dependable.

ITIL 5 builds service operation and value skills

Banking Digitalisation

As Macedonian banks expand digital channels, they need disciplined incident, change and service management to keep customer-facing platforms stable and compliant.

ITIL 5 builds incident and change discipline

Framework Skills Gap

North Macedonia's talent pool is deep in developers but thinner in professionals trained in a current service management framework, making ITIL 5 holders sought-after.

ITIL 5 makes certified practitioners stand out

Cost and Efficiency Pressure

A cost-competitive market pushes firms to cut waste and improve flow, exactly what value stream mapping and continual improvement in ITIL 5 are designed to deliver.

ITIL 5 builds value stream and flow skills

Telecom Service Expansion

A third mobile operator and 5G rollout are raising the bar for service reliability, so telecoms need people who can manage services across their full lifecycle.

ITIL 5 builds service reliability capability

Sources: Invest North Macedonia, IWConnect, Outsorcy (IT and outsourcing) 2026; DataReportal Digital 2026; UNDP Digital Readiness (SMART/MK 2030).

ITIL 5 Foundation is more than a credential. It is a way to prove you can run and improve digital services to a recognised standard. Join professionals across Macedonia building modern service management skills. Start your journey today.

Your Macedonia Career Transformation

Your Service Management Career, Rewritten

Before and After ITIL 5 Foundation

North Macedonia's IT and outsourcing market is expanding fast, and employers increasingly separate professionals who can run services to a recognised standard from those who cannot. Here is which side of that line ITIL 5 Foundation puts you on.

Today

Pay capped in entry-level support bands with limited leverage

After ITIL 5

Positioned for higher ITSM and service manager salary bands in Skopje

Today

Pay capped in entry-level support bands with limited leverage

Today

Passed over for roles that list an ITIL certification as preferred

After ITIL 5

Eligible for service roles at IT, outsourcing, banking and telecom employers

Today

Passed over for roles that list an ITIL certification as preferred

Today

Confident with tools, but not with the ITIL framework itself

After ITIL 5

Fluent in the ITIL Value System, management practices and value streams

Today

Confident with tools, but not with the ITIL framework itself

You earn your ITIL 5 Foundation

Before

Service skills learned on the job with no formal credential to show

Now you have

A globally recognised ITIL 5 Foundation credential from AXELOS (PeopleCert)

Before

Service skills learned on the job with no formal credential to show

Before

Limited to reactive support and day-to-day ticket handling

Now you have

Readiness for incident, change and service delivery roles

Before

Limited to reactive support and day-to-day ticket handling

Before

Older ITIL 4 knowledge that is starting to date

Now you have

Current ITIL 5 (Version 5.0) skills built for digital service management

Before

Older ITIL 4 knowledge that is starting to date

Before

Recognition that fades when you change employer or country

Now you have

A portable credential valued across Macedonia and the wider EU market

Before

Recognition that fades when you change employer or country

"The gap between running services and running them to a recognised standard is increasingly a credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Mojaplata.mk, Glassdoor, Levels.fyi (Skopje) 2026.

How to Get ITIL V5 Founfdation Certified in MacedoniaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Macedonia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The Service Management Skills You Will BuildAcross the Nine ITIL 5 Foundation Topics

Skills covered in ITIL 5 Foundation range from digital service concepts to value stream management. By the end of the programme you can explain the ITIL Value System, apply the seven guiding principles, and support continual improvement in a modern digital organisation, all aligned to the ITIL 5 (Version 5.0) syllabus.

Digital Product and Service Management

Explain what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern service management.

The ITIL Value System

Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

Value Co-Creation and the Four Dimensions

Balance outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management for a holistic approach.

The Seven Guiding Principles

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple and optimise and automate.

Product and Service Lifecycle and Practices

Understand the purpose of each lifecycle activity from discovery and design to operation, delivery and support, and the role of ITIL's management practices.

Continual Improvement and Value Streams

Use the continual improvement model and value stream mapping to identify waste, improve flow and lift outcomes across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Macedonia?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

MKD 73560

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Macedonia

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Macedonia who want current, recognised service management skills. Our programmes combine PeopleCert-accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Macedonia, we make the path to certification straightforward. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

PeopleCert Accredited Training Organisation delivering official ITIL 5 Foundation training
Accredited, experienced trainers with real IT service management practice
Live online, classroom and corporate delivery for professionals across Macedonia
16-hour programme aligned to the current ITIL 5 (Version 5.0) syllabus
ITIL 5 Foundation exam voucher and practice mock exams included
Industry case studies and first-attempt exam guidance
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training

50+

Industries Served

1-to-1

Doubt-Clearing Sessions

60+

Global Course Portfolio

100+

Countries Served

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in MacedoniaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Macedonia

DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

ITIL Version 5 Foundation in Macedonia

Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

ITIL Version 5 Foundation in Macedonia

DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

ITIL Version 5 Foundation in Macedonia

Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

Corporate ITIL 5 Foundation TrainingFor Your Teams in Macedonia

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Suitable for small, medium and large teams
Customised schedules based on team availability
Flexible delivery through onsite, live virtual or hybrid formats
PeopleCert-accredited trainers with real service management experience
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Macedonia and global locations

What Our Learners Say

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From Service Desk to Certified

"The ITIL 5 Foundation course finally connected the daily work at our service desk to a real framework. The trainer explained the ITIL Value System and guiding principles with clear examples, and the mock exams made the 40-question format feel familiar. I passed first time."

Marko Stojanovski

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A Clear Update to ITIL 5

"Coming from an ITIL 4 background, I wanted to understand what changed in ITIL 5. The sessions on the product and service lifecycle and value stream management were exactly what I needed. The content was current and practical for our nearshore delivery work."

Elena Trajkovska

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Useful Beyond Pure IT Support

"As a developer moving toward a product role, ITIL 5 Foundation gave me the service management language my team was missing. Continual improvement and value co-creation now make sense in how we plan releases. Well structured and easy to follow."

Nikola Petrov

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Consistent Standard Across the Team

"We trained a full service delivery team with Invensis Learning. Delivery was flexible around our shifts, and the trainer tailored examples to our client work. The shared ITIL 5 language has already improved how we handle incidents and changes."

Ivana Georgievska

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Reliable Corporate Training Partner

"As an L&D lead at a bank, I needed a provider that could upskill our IT teams to a recognised standard. The corporate programme was well organised, the trainers were accredited, and the reporting kept us informed. Strong outcome for our digital service goals."

Bojan Angelov

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4.6

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Locations Worldwide

99%

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Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations co-create value. It suits IT and business professionals at any career stage.

General

What is the ITIL 5 Foundation certification and who is it for?

Is ITIL 5 Foundation worth it for professionals in Macedonia?

Yes. ITIL 5 Foundation is a recognised first credential that opens service management roles across North Macedonia's IT, outsourcing, banking and telecom sectors, where employers deliver to demanding European clients. It gives you current, portable skills valued across the EU and worldwide.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of ITIL. Key changes include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

Are there any prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

Is ITIL 5 Foundation recognised internationally?

Yes. ITIL is the world's most widely adopted IT service management framework, and ITIL 5 Foundation is recognised by employers globally. PeopleCert operates in over 200 countries, so the credential travels with you across Macedonia and beyond.

Pricing

How much does ITIL 5 Foundation training cost in Macedonia?

Training is usually bought as a combined training and exam package, and pricing varies by format and delivery mode, so a current fee is available on request. The package typically includes courseware, mock exams and an exam voucher. Request a quote for the latest pricing.

What is included in the ITIL 5 Foundation course fee?

The fee typically includes syllabus-aligned courseware, industry case studies, practice mock exams, an ITIL 5 Foundation exam voucher, first-attempt guidance and learner support. Confirm the exact inclusions for your chosen format with a learning advisor.

Is the exam fee included in the training price?

The ITIL 5 Foundation exam voucher is typically included in accredited training packages, though inclusions vary by plan. PeopleCert sets and delivers the exam. Ask our team to confirm whether the voucher is bundled with your selected option.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and delivery teams. Contact us for a tailored group quote for your organisation in Macedonia.

What payment methods and instalment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions. It has 40 questions and a duration of 60 minutes, and is based on the ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert).

How many questions are there and what is the passing score?

The exam has 40 questions, and the passing score is 65%, meaning you must answer at least 26 out of 40 correctly to pass.

How and where can I take the ITIL 5 Foundation exam?

You can sit the exam online through PeopleCert's OnVUE proctored system, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through the Accredited Training Organisation as part of a training and exam package.

What topic areas does the ITIL 5 Foundation exam cover?

The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

What happens if I do not pass on the first attempt?

Our training includes mock exams and first-attempt guidance to help you prepare thoroughly. If a resit is needed, PeopleCert sets the retake policy and fees, so confirm the current terms at peoplecert.org before rebooking.

Course Content

What will I learn in the ITIL 5 Foundation training?

You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement and value stream management, aligned to the ITIL 5 (Version 5.0) syllabus.

What are the seven ITIL guiding principles?

The seven guiding principles are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

Can a beginner take this course, or do I need experience?

Beginners are welcome. ITIL 5 Foundation has no prerequisites and is designed as an accessible entry point for IT and business professionals alike. The training builds concepts step by step with practical examples, so no prior ITIL knowledge is needed.

How long is the ITIL 5 Foundation training?

The programme runs for 16 hours, typically delivered over two full days or four half-days depending on the schedule. It covers all nine Foundation topic areas and prepares you for the exam.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus and the ITIL 5 Foundation publication from AXELOS (PeopleCert).

Enrollment

How do I enrol in ITIL 5 Foundation training in Macedonia?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help selecting a batch.

What training formats are available?

We offer live online (live virtual) instructor-led training, classroom sessions, self-paced options and customised corporate group training, so you can choose the format that fits your schedule and learning style.

How soon can I start?

New batches run regularly across live online and classroom formats. Check the upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexible options let you reschedule or transfer to another batch, and selected plans allow you to attend the training again. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in MacedoniaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where ITIL 5 Skills Take You in MacedoniaRoles, Demand and Local Pay

The Service Management Skills You Will BuildAcross the Nine ITIL 5 Foundation Topics

ITIL Version 5 Foundation Certification Training in Macedonia

What Is the ITIL Version 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is the ITIL Version 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in MacedoniaDo You Qualify for the ITIL V5 Foundation Exam?

Why ITIL 5 Foundation Pays OffFor Your Service Management Career

ITIL V5 Foundation Exam Format in MacedoniaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Macedonia

Where ITIL 5 Skills Take You in MacedoniaRoles, Demand and Local Pay

SECTORS HIRING

GROWTH TRENDS

The Service Management Gaps Macedonian Employers Face

Nearshore Delivery Standards

Digital Government Rollout

Banking Digitalisation

Framework Skills Gap

Cost and Efficiency Pressure

Telecom Service Expansion

Your Service Management Career, Rewritten

Before and After ITIL 5 Foundation

How to Get ITIL V5 Founfdation Certified in MacedoniaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The Service Management Skills You Will BuildAcross the Nine ITIL 5 Foundation Topics

Digital Product and Service Management

The ITIL Value System

Value Co-Creation and the Four Dimensions

The Seven Guiding Principles

Product and Service Lifecycle and Practices

Continual Improvement and Value Streams

Who Should TakeITIL V5 Foundation Certification Training in Macedonia?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Macedonia

ITIL Version 5 Foundation Training Locations in MacedoniaAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation TrainingFor Your Teams in Macedonia

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