Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern Service Management

    ITIL 4 Foundation certification training in Macedonia gives IT and business professionals a practical, end-to-end introduction to modern IT service management. The ITIL 4 Foundation (ITIL-F) qualification is the entry point to the global ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert, and it is recognised by employers across Skopje's growing technology and outsourcing sector. The course is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus, covering the Service Value System, the four dimensions of service management, the seven guiding principles, and core practices such as incident management, problem management and change enablement. You learn how value is co-created between service providers and consumers, and how to apply Agile, Lean and DevOps thinking to everyday service delivery. Delivered in live online and corporate formats, the programme suits service desk staff, IT support specialists, administrators and managers who want a credible first credential. With no formal prerequisites, it is an accessible way to prove your service management knowledge and take the next step in Macedonia's digital economy.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macedonia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    ITIL 4 Foundation certification training in Macedonia gives IT and business professionals a practical, end-to-end introduction to modern IT service management. The ITIL 4 Foundation (ITIL-F) qualification is the entry point to the global ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert, and it is recognised by employers across Skopje's growing technology and outsourcing sector.

    The course is aligned to the current ITIL 4 edition and the ITIL 4 Foundation syllabus, covering the Service Value System, the four dimensions of service management, the seven guiding principles, and core practices such as incident management, problem management and change enablement. You learn how value is co-created between service providers and consumers, and how to apply Agile, Lean and DevOps thinking to everyday service delivery.

    Delivered in live online and corporate formats, the programme suits service desk staff, IT support specialists, administrators and managers who want a credible first credential. With no formal prerequisites, it is an accessible way to prove your service management knowledge and take the next step in Macedonia's digital economy.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Macedonia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Macedonia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Macedonia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Macedonia

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Macedonia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Macedonia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in MacedoniaDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Earn the ITIL 4 Foundation CredentialValue for Professionals and Teams

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps IT professionals turn hands-on service experience into a recognised qualification. The course suits service desk staff, support specialists, administrators and aspiring managers who want to prove their service management knowledge. Whether you are moving up from first-line support, switching into IT, or formalising skills you already use in an outsourcing, banking or telecom role, this training builds capability that employers across Macedonia look for.

    If you want a clear, accessible first step in service management, ITIL 4 Foundation is a strong starting point. You gain practical knowledge, structured exam preparation, and a credential that supports career growth at home and with Western European clients.

    • Earn a globally recognised AXELOS credential that travels across sectors and borders
    • Open the door to service desk, ITSM and service delivery roles in Macedonia
    • Speak a shared service management language employers value
    • Master incident, problem and change enablement to deliver reliable services
    • Stand out in a market with deep developer talent but few ITIL holders
    • Build a foundation for higher ITIL 4 Managing Professional and Strategic Leader streams
    • Apply Agile, Lean and DevOps thinking to everyday service work
    • Gain a confident first credential with no formal prerequisites
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations standardise how their teams design, deliver and improve IT services. The training can be delivered for service desks, IT operations, infrastructure teams or whole departments. For outsourcing firms, banks, telecoms and public-sector bodies that must meet service commitments, this training creates a common, practical approach to service management.

    If your teams handle incidents and changes in ad hoc ways, ITIL 4 Foundation group training gives them a shared framework. Staff gain a standardised approach to service value, prioritisation and continual improvement that lifts service quality across the board.

    • Builds a consistent service management approach across IT and support teams
    • Improves incident, problem and change handling to reduce downtime
    • Raises service quality for clients in Macedonia and across Western Europe
    • Creates a shared vocabulary that speeds up collaboration
    • Supports e-government, banking and outsourcing service commitments
    • Enables customised training aligned with your service goals
    • Strengthens in-house ITSM capability and staff retention
    • Offers flexible delivery for teams of any size

    ITIL 4 Foundation Exam Format in MacedoniaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Macedonia

    The total cost of getting ITIL 4 Foundation certified in Macedonia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Macedonia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Macedonia is MKD 60190

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career Outcomes in MacedoniaRoles, Sectors, and Salary Outlook

    ITIL 4 Foundation has become a sought-after first credential across Macedonia's fast-growing ICT sector, valued by IT outsourcing firms, banks, telecoms and BPO centres that deliver services at home and across Western Europe. As Skopje's technology base and e-government services expand, employers increasingly want staff who can run reliable, standardised IT services. Demand spans the service ladder, from Service Desk Analyst to IT Service Manager, and here is what the local market is telling us right now.

    MKD 85,852

    Average IT gross salary, North Macedonia

    per month, Mojaplata 2026

    MKD 33k-127k

    IT Manager net pay range

    per month, Mojaplata 2026

    15,000+

    ICT professionals employed

    MASIT sector data 2026

    USD 600M

    ICT market value

    Invest North Macedonia 2024

    Sectors Hiring

    • —IT Outsourcing and Software Services
    • —Banking, Finance and Fintech
    • —Telecommunications
    • —Business Process Outsourcing (BPO)
    • —Government and Public Sector / e-Government
    • —Retail and E-Commerce

    Growth Drivers

    • —ICT is North Macedonia's fastest-growing sector, around USD 600M in market value
    • —DACH-focused outsourcing firms expanding their service and support teams
    • —e-Government and digital public services scaling reliability needs
    • —Banking digitalisation and digital payments driving service demand
    • —More than 15,000 ICT professionals employed and rising
    • —Cost advantage drawing Western European service contracts to Skopje

    Sources: Mojaplata.mk, Glassdoor, Invest North Macedonia, MASIT, DataReportal (North Macedonia) 2024-2026.

    What Is Driving ITSM Demand Across Macedonia

    Outsourcing Quality Expectations

    Macedonian firms serving German, Austrian and Swiss clients are expected to deliver services to ITIL-aligned standards, so certified staff help win and keep contracts.

    ITIL builds a shared service management standard

    Service Desk Maturity Gap

    Skopje's BPO and IT support teams are scaling fast, but ad hoc ways of handling incidents and requests limit quality. ITIL practices bring the structure employers need.

    ITIL builds incident and request handling skills

    E-Government Service Reliability

    As North Macedonia rolls out digital public services, citizens expect them to stay available. Service level and improvement practices keep these services dependable.

    ITIL builds SLA and continual improvement skills

    Banking and Fintech Governance

    Rapid growth in digital payments and online banking raises the stakes for governance and reliable change. ITIL gives teams a way to manage services at scale.

    ITIL builds governance and value-stream skills

    ITSM Talent Scarcity

    Macedonia has a deep developer pool but few ITIL-certified service professionals. Holding the credential makes you visibly more valuable to hiring managers.

    ITIL makes certified service professionals stand out

    Cloud and Digital Transformation

    As local organisations move to cloud and automation, they need people who can connect technology to value. ITIL 4's operating model is built for exactly this shift.

    ITIL builds modern, end-to-end service thinking

    Sources: Invest North Macedonia, MASIT, DataReportal, Trade.gov (North Macedonia) 2024-2026.

    ITIL 4 Foundation is more than a certificate. It is a practical toolkit for delivering reliable IT services. Join professionals across Macedonia who are turning service management skills into career growth. Start today.

    Your Macedonia Career Transformation

    Your Career Before and After ITIL 4 Foundation

    See the Shift the Credential Delivers

    Macedonia's ICT sector is expanding with outsourcing, digital banking and e-government, and employers increasingly separate professionals who can run services to a standard from those who cannot. Here is which side of that line you want to be on.

    Today

    Pay tracks the general IT support band with little leverage to negotiate

    After ITIL 4 Foundation

    IT Service Manager bands in Macedonia reach well above entry support pay

    Today

    Passed over for service roles that list ITIL as preferred

    After ITIL 4 Foundation

    Eligible for ITSM roles across outsourcing, banking, telecom and BPO employers

    Today

    Confident at fixing issues, but without a shared service framework

    After ITIL 4 Foundation

    Fluent in the ITIL Service Value System and the practices employers expect

    You earn your ITIL 4 Foundation

    Before

    Service knowledge picked up on the job, with no recognised proof

    Now you have

    A globally recognised AXELOS ITIL 4 credential that employers trust

    Before

    No defined path beyond first-line support

    Now you have

    A clear route into service desk lead, ITSM and service delivery roles

    Before

    Ad hoc ways of handling incidents and changes

    Now you have

    A structured grasp of incident, problem and change enablement practices

    Before

    Recognition limited to your current employer

    Now you have

    A portable credential valued in Macedonia and worldwide

    "The gap between fixing IT problems and managing services to a standard is a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Mojaplata.mk, Glassdoor (North Macedonia) 2026.

    How to Get ITIL 4 Founfdation Certified in MacedoniaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Macedonia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

    image

    100% Secure and Safe download

    Skills You Will Build with ITIL 4 FoundationFrom Service Value to Everyday Practice

    This programme helps you build practical service management knowledge mapped to the official ITIL 4 Foundation syllabus. By the end, you can explain the Service Value System, apply the guiding principles, and describe the core practices that keep IT services reliable.

    Service Management Foundations

    Define what a service is, how value is co-created between providers and consumers, and the meaning of utility and warranty, so you can answer what good service management looks like in practice.

    The ITIL Service Value System

    Understand how the Service Value System ties together guiding principles, governance, the value chain, practices and continual improvement to turn demand into valuable outcomes.

    The Four Dimensions of Service

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to deliver services that hold up in the real world.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to adopt and adapt ITIL to your own organisation.

    The Service Value Chain

    Work through the six value chain activities, from plan and engage to deliver and support, and see how they combine into the value streams that get work done.

    Core ITIL Practices

    Apply key practices including incident management, problem management, change enablement, service desk and service level management to support users and improve services.

    Who Should TakeITIL 4 Foundation Certification Training in Macedonia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MKD 60190

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MKD 60190

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in MacedoniaAccredited, Expert-Led, Outcome-Focused

    Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and organisations in Macedonia who want to build credible service management capability. Our programmes combine experienced ITSM instructors, flexible delivery formats, structured courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional experience designed around practical understanding, real-world application and exam success. As an ISO 9001 and ISO 27001 certified ITIL 4 Foundation training company in Macedonia, we hold ourselves to high standards of quality and information security.

    • Accredited training aligned to AXELOS and PeopleCert standards
    • Experienced, certified ITSM trainers with real-world service delivery experience
    • Live online instructor-led sessions that fit Macedonian working hours
    • Structured courseware, practice questions and exam-readiness support
    • ISO 9001 and ISO 27001 certified training operations
    • Flexible self-paced and corporate group options
    • Dedicated learner support before, during and after the course
    • Trusted by professionals and organisations across 100+ countries

    60+

    Certification Courses

    100+

    Countries Supported

    ISO 9001

    Quality Standard

    ISO 27001

    Information Security

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in MacedoniaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Macedonia

    DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

    ITIL 4 Foundation Training Location in Macedonia

    Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

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    Corporate Training for TeamsFor Macedonian Organisations

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    • Tailored ITIL 4 training for IT, support and service teams
    • Live virtual, onsite or hybrid delivery across North Macedonia
    • Schedules aligned to your team's availability
    • Real-world ITSM examples relevant to your industry
    • Progress tracking, assessments and learner feedback
    • Dedicated coordination and post-training support
    • Scalable delivery for local and distributed teams

    Organisations We Support

    NetceteraSeavusIWConnectMakedonski TelekomA1 MacedoniaSportradar

    What Our Learners Say

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    Passed on My First Attempt

    "The trainer explained the Service Value System and guiding principles in a way that finally clicked for me. The mock questions matched the real exam closely, and I passed on my first attempt while working full time on a service desk."

    Marija Trajkovska

    Service Desk Analyst

    Untitled

    0/0

    A Practical First Step into ITSM

    "I moved into IT from a support background and needed a recognised credential. The course was practical and well paced, and the live online format fit my schedule in Skopje. I now use the incident and change practices every day."

    Goran Petrovski

    IT Support Specialist

    Untitled

    0/0

    Concepts Tied to Real Work

    "Clear sessions and helpful real-world examples. The four dimensions and value chain made a lot more sense once the trainer linked them to work I already do. The study resources were genuinely useful for revision."

    Ana Stojanovska

    Systems Administrator

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    Standardised Our Service Delivery

    "We enrolled our support team to standardise how we handle incidents and changes for our DACH clients. The shared vocabulary alone improved our handovers, and our service quality is more consistent across shifts."

    Filip Nikolovski

    IT Operations Manager, BPO Sector

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    Smooth Corporate Rollout

    "Invensis delivered a tailored programme for our IT staff and the coordination was smooth from start to finish. The team now applies ITIL practices to our digital banking services, which has improved how we plan and govern changes."

    Elena Dimitrievska

    Learning and Development Lead, Banking Sector

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    We also deliver ITIL 4 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL 4 Foundation training solutions tailored for individuals and organizations.

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    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces modern IT service management and suits service desk staff, IT support specialists, administrators, managers and anyone wanting a recognised first credential in service management.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS, with exams delivered by PeopleCert. It introduces modern IT service management and suits service desk staff, IT support specialists, administrators, managers and anyone wanting a recognised first credential in service management.

    Is ITIL 4 Foundation worth it in Macedonia?

    Yes. ITIL 4 Foundation is valued by Macedonia's outsourcing firms, banks, telecoms and BPO centres, where deep developer talent is common but ITIL-certified service staff are scarce. The credential helps you stand out for service desk, ITSM and service delivery roles and supports moves into higher-paying positions.

    Is the ITIL 4 Foundation certification recognised in Macedonia?

    Yes. ITIL is the most widely adopted IT service management framework worldwide, and the AXELOS credential is recognised by employers across Macedonia and internationally, including IT outsourcing, banking, telecom and public-sector organisations that deliver services at scale.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed as an introduction, so no prior ITIL or IT service management knowledge is required, although hands-on IT or support experience can make the concepts easier to relate to.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The course fee typically includes accredited courseware, instructor-led training, practice questions, mock exams and learner support. Many learners take a combined training and exam package. Speak with a learning advisor for a quote tailored to your chosen format.

    How much does ITIL 4 Foundation training cost in Macedonia?

    Pricing depends on the delivery format and whether the exam voucher is bundled, so it is quoted on request. Live online, self-paced and corporate options are available at different price points. Request a quote and we will share current pricing for Macedonia.

    Is the exam fee included in the training price?

    It depends on the package you choose. The PeopleCert exam can be bundled with training or purchased separately, and exam pricing varies by region and channel. Ask a learning advisor which option offers the best value for you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Contact us for a tailored group quote for your team in Macedonia.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the payment option that suits you best.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book and made up of multiple-choice questions with a single correct answer. It is based on the current ITIL 4 Foundation syllabus from AXELOS and covers key concepts, the Service Value System, the guiding principles, the four dimensions and core practices.

    How many questions are on the exam and how long is it?

    The ITIL 4 Foundation exam has 40 multiple-choice questions and a time limit of 60 minutes. The pass mark is 65 percent, which means you need 26 out of 40 correct to pass.

    What is the passing score for the exam?

    You need to score 65 percent to pass, which is 26 of the 40 questions correct. Focusing on broad understanding across all syllabus areas, rather than memorising one topic, is the most reliable way to clear the exam.

    How and where do I sit the exam?

    You can sit the exam through PeopleCert online proctoring, available around the clock from home or office, or at an authorised test centre. We help you understand the booking steps so you can schedule the exam when you feel ready.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam, with re-sit fees and policies set by PeopleCert. Our training, practice questions and mock exams are designed to prepare you thoroughly, and our team can guide you on resitting if needed. Talk to a learning advisor for support.

    Course Content

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is an entry-level course with no prerequisites, built for beginners as well as experienced IT staff. The trainer introduces concepts from the ground up and links them to real service situations, so you do not need prior ITIL knowledge to succeed.

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the Service Value Chain, core ITIL practices, continual improvement, service level agreements and key metrics, all aligned to the official syllabus.

    What learning resources are provided?

    You receive accredited courseware, practice questions, full-length mock exams, topic-wise quizzes and revision aids. These materials map to the ITIL 4 Foundation syllabus and help you identify weak areas and build exam readiness.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 edition and the official ITIL 4 Foundation syllabus from AXELOS, including the Service Value System and the latest practice guidance, so you study what the exam actually tests.

    Will I receive a certificate after the training?

    You receive a course completion certificate after meeting the training requirements. To earn the ITIL 4 Foundation certification itself, you then pass the PeopleCert exam, after which AXELOS issues your credential and digital badge.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing the right option.

    What training formats are available?

    We offer live online instructor-led training, self-paced e-learning and customised corporate group training. This lets professionals across Macedonia choose the format that fits their schedule and learning style.

    How soon can I start?

    New live online batches run regularly, and self-paced learning lets you start almost immediately after enrolling. See upcoming schedules or ask a learning advisor about the next available cohort for Macedonia.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.