Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL Version 5 Foundation Certification?UntitledYour Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, and this instructor-led certification training in Skopje prepares you to earn it. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL 5 (Version 5.0) is the fifth and current iteration of the IT Infrastructure Library. It moves beyond traditional IT services to cover the full product and service lifecycle, value co-creation, the four dimensions of product and service management, the seven guiding principles, and Value Stream Mapping and Management. As North Macedonia's IT outsourcing and software sector expands, Skopje employers increasingly expect service teams to share a modern ITSM language. Whether you are new to ITIL or updating from an earlier version, this course builds job-ready capability and readies you for the 40-question Foundation exam. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Skopje, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL Version 5 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert, and this instructor-led certification training in Skopje prepares you to earn it. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value.

    ITIL 5 (Version 5.0) is the fifth and current iteration of the IT Infrastructure Library. It moves beyond traditional IT services to cover the full product and service lifecycle, value co-creation, the four dimensions of product and service management, the seven guiding principles, and Value Stream Mapping and Management.

    As North Macedonia's IT outsourcing and software sector expands, Skopje employers increasingly expect service teams to share a modern ITSM language. Whether you are new to ITIL or updating from an earlier version, this course builds job-ready capability and readies you for the 40-question Foundation exam. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Skopje, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Skopje designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Skopje
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Skopje

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Skopje
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Skopje
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in SkopjeDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays off for Your CareerBenefits for Professionals and Teams

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you build modern IT service management skills and earn a globally recognised credential. It suits service desk analysts, system administrators, developers and business professionals in Skopje who want to understand how digital products and services create value. Whether you are starting in ITSM or updating from an earlier ITIL version, this course gives you a shared, current language for managing services and prepares you for the PeopleCert exam.

    If you want to move into incident, change or service delivery roles, ITIL 5 Foundation is a clear first step. You gain practical knowledge of the ITIL Value System, exam-focused practice, and a credential that employers across North Macedonia and the EU recognise.

    • Earns a globally recognised, entry-level ITIL credential from AXELOS and PeopleCert
    • Builds a modern, shared language for managing digital products and services
    • Opens roles in service desk, incident, change and service delivery
    • Supports progression toward IT service manager positions in Skopje
    • Teaches the ITIL Value System, guiding principles and value streams
    • Prepares you for the 40-question Version 5.0 Foundation exam
    • Boosts credibility with outsourcing, telecom and banking employers
    • Provides a portable credential valued across the EU labour market
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations in Skopje build consistent, modern service management across IT and delivery teams. It gives everyone a shared understanding of the ITIL Value System, practices and continual improvement. For companies serving foreign clients, this creates a common standard that supports service quality and client confidence.

    If your teams manage services to different or outdated standards, ITIL 5 Foundation training creates one current framework. Delivered onsite or live virtual, it standardises practice across service desks, operations and delivery units.

    • Standardises service management practice across teams and units
    • Aligns delivery with client SLAs and quality expectations
    • Builds a shared, current ITSM language based on ITIL 5
    • Supports outsourcing, telecom and banking service teams
    • Improves incident, problem and change handling
    • Enables customised, role-based training for your organisation
    • Offers flexible onsite, live virtual and hybrid delivery
    • Strengthens in-house service management capability

    ITIL V5 Foundation Exam Format in SkopjeWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Skopje

    The total cost of getting ITIL V5 Foundation certified in Skopje includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Skopje delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Skopje is MKD 73560

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Grow Your ITIL Career in SkopjeWhy Certify in North Macedonia?

    ITIL 5 Foundation has become a practical credential for IT and business professionals across Skopje, where a fast-growing IT outsourcing, software and fintech sector needs teams that manage digital products and services to a modern, shared standard. Certified professionals move into service desk, incident, change and service delivery roles, and progress toward IT service manager and IT operations leadership. Here is what the North Macedonia market is telling us right now.

    MKD 87,272/mo

    IT sector average pay, North Macedonia

    highest-paid sector, around EUR 1,420, 2026

    MKD 1.4M+/yr

    IT Service Manager band, Skopje

    market estimate, 2026

    15,000+

    IT professionals in North Macedonia

    and growing, MASIT / Invest NM

    USD 160M

    IT market size by 2030

    Statista projection

    SECTORS HIRING

    • —IT Outsourcing and Software Services
    • —Fintech, Banking and Insurance
    • —Telecommunications
    • —Business Process Outsourcing (BPO)
    • —Government and Public Digital Services
    • —Gaming and Sports Data

    GROWTH TRENDS

    • —IT outsourcing sector serving demanding foreign clients
    • —15,000+ IT professionals and constant growth
    • —Shift from older ITIL versions to Version 5.0
    • —Client SLA and service-quality expectations rising
    • —Public sector and fintech digitisation in Skopje
    • —Cost advantage evolving into value-led delivery

    Sources: State Statistical Office, MASIT, Invest North Macedonia, Statista; Mojaplata.mk, Glassdoor, WorldSalaries (North Macedonia) 2026.

    Why ITSM Skills Are in Demand Across Skopje

    Rapid IT Outsourcing Growth

    North Macedonia's IT outsourcing sector serves demanding foreign clients who expect standardised service delivery, making modern ITSM skills essential for the teams that support their products.

    ITIL 5 builds a modern service-delivery standard

    Competition for IT Talent

    With 15,000-plus IT professionals and constant growth, Skopje employers compete hard for people who can run service operations, and an ITIL 5 credential helps you stand out.

    ITIL 5 helps certified professionals stand out

    Moving on from ITIL 4

    Many local service teams still work to older ITIL versions, and organisations now need professionals fluent in the current Version 5.0 framework and its ITIL Value System.

    ITIL 5 teaches the current Version 5.0 framework

    Client SLA Pressure

    Outsourcing contracts hinge on meeting service level agreements, so employers value staff who understand incident, problem and change practices and can protect delivery quality.

    ITIL 5 builds incident, problem and change skills

    Digital Government and Fintech

    Public sector digitisation and a growing fintech and banking scene in Skopje demand reliable, governed IT services, increasing the need for structured service management.

    ITIL 5 supports governed, reliable IT services

    Value over Cost

    Skopje's advantage has been cost, but clients now expect measurable value, and value stream thinking with continual improvement lets teams show outcomes, not just savings.

    ITIL 5 builds value stream and improvement skills

    Sources: MASIT, Invest North Macedonia, Statista; TechBehemoths, IWConnect, Mojaplata.mk (North Macedonia) 2026.

    ITIL 5 Foundation is more than a certificate. It is a career move for professionals who want to run modern IT services in Skopje. Start your ITIL 5 journey today.

    Your Skopje Career Transformation

    Your ITIL 5 Foundation Transformation

    Your Career Shift in North Macedonia

    North Macedonia's IT sector is expanding fast, and Skopje employers increasingly separate professionals who can manage services to a modern standard from those who cannot. Here is which side of that line you want to be on.

    Today

    Support role with pay near the local IT average and limited leverage

    After ITIL 5

    IT service management roles in Skopje that pay well above the general average

    Today

    Skills tied to one tool or team, hard to prove to new employers

    After ITIL 5

    A globally recognised ITSM credential valued by outsourcing, telecom and banking employers

    Today

    Comfortable with day-to-day tickets but not service governance

    After ITIL 5

    Fluent in the ITIL Value System, practices and continual improvement

    You earn your ITIL 5 Foundation

    Before

    Knowledge based on an older ITIL version or none at all

    Now you have

    Command of ITIL 5 (Version 5.0), the current AXELOS framework

    Before

    No formal proof of your service management ability

    Now you have

    A PeopleCert ITIL 5 Foundation certificate recognised worldwide

    Before

    A career limited to hands-on support tasks

    Now you have

    A clear route into incident, change and IT service manager roles

    Before

    Recognition that stops at your current employer

    Now you have

    A credential that travels across sectors and the EU labour market

    "The gap between fixing tickets and leading a service is a recognised credential, and Skopje's best employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Mojaplata.mk, WorldSalaries, State Statistical Office (North Macedonia) 2026.

    How to Get ITIL V5 Founfdation Certified in Skopje Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Skopje is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CourseCore ITIL 5 Capabilities You Will Gain

    This section answers what you will learn in ITIL 5 Foundation. You will gain a working understanding of the nine Foundation topic areas, from digital product and service management to Value Stream Mapping, so you can apply modern ITSM ideas at work and prepare for the exam.

    Digital Product and Service Management

    Understand what defines digital products and services, how value is created in digital environments, and how the product and service lifecycle keeps that value flowing.

    The ITIL Value System and Guiding Principles

    Learn how the ITIL Value System brings together governance, value chain activities, practices and improvement, and how to apply the seven guiding principles to real decisions.

    The Four Dimensions of Service Management

    Explore Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers for a holistic view of every product and service.

    The Product and Service Lifecycle

    Work through discovery, design, build, operation, and delivery and support, and see how each lifecycle activity connects to co-create value for consumers.

    ITIL Management Practices

    Understand the role of ITIL 5 management practices and official practice guides in enabling consistent, adaptable ways of working across service teams.

    Continual Improvement and Value Streams

    Apply the continual improvement model and Value Stream Mapping to make work visible, remove waste, and improve flow and outcomes across services.

    Who Should TakeITIL V5 Foundation Certification Training in Skopje?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MKD 73560

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MKD 73560

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in SkopjeA PeopleCert Accredited Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Skopje that want to build modern IT service management capability and pass the PeopleCert Version 5.0 exam. As a PeopleCert Accredited Training Organisation with ISO-certified quality and security, we combine accredited trainers, flexible formats and practical, exam-focused learning. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience built around real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organisation delivering the official ITIL 5 Foundation syllabus
    • PeopleCert-accredited, experienced trainers with real ITSM delivery background
    • Aligned to the current AXELOS ITIL 5 (Version 5.0) framework
    • Flexible live virtual, classroom and corporate training formats
    • Exam voucher, mock exams and practice questions in accredited packages
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Case studies and mock exams to build first-attempt confidence
    • Dedicated learner support before, during and after training
    • Local scheduling that fits Skopje and North Macedonia working hours

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SkopjeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Skopje

    Marriott Hotel Skopje, 7, Maksim Gorki, Pajko Maalo, Centar, Skopje, Centar Municipality, City of Skopje, 1000, North Macedonia

    ITIL Version 5 Foundation Training Location in Skopje

    DoubleTree by Hilton Skopje, 17, ASNOM, Jane Sandanski, Airport, Skopje, Airport Municipality, City of Skopje, 1000, North Macedonia

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    ITIL 5 Foundation Corporate TrainingFor Your Teams in Skopje

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    • Tailored ITIL 5 Foundation training for IT and service teams
    • Live virtual, onsite or hybrid delivery across North Macedonia
    • Schedules aligned to your team's availability and projects
    • PeopleCert-accredited trainers with ITSM industry experience
    • Role-based examples from outsourcing, telecom and banking
    • Progress tracking, assessments and learner feedback
    • Volume pricing and dedicated coordination for group training

    Leading Employers in North Macedonia

    Makedonski TelekomNetceteraSeavusA1 MacedoniaIWConnectKomercijalna Banka

    What Our Learners Say

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    Passed First Time and Using It Daily

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I passed the Version 5.0 exam on my first attempt and now use the language every day on our service desk."

    Marko Stojanov

    IT Support Engineer

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    A Clear Update to the Current Framework

    "Coming from an older ITIL background, the course brought me right up to date with the product and service lifecycle and value streams. The mock exams were the most useful part of my preparation."

    Elena Petrovska

    Service Desk Team Lead

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    Practical and Well Structured

    "Practical, well paced and grounded in real service scenarios. I finally understand how incident, problem and change practices fit together, which has helped me support our outsourcing clients better."

    Nikola Trajkovski

    Systems Administrator

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    One Shared Standard for the Team

    "We enrolled our whole operations team and it gave everyone one shared standard for managing services. Client reviews now go more smoothly because our reporting and practices are consistent."

    Ana Dimitrievska

    IT Operations Manager, BPO Sector

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    0/0

    Tailored to Our Delivery Context

    "The corporate delivery was tailored to our software outsourcing context, with examples that matched our SLAs. Our delivery leads came away confident in continual improvement and value stream thinking."

    Bojan Ristovski

    Head of Service Delivery, Software Outsourcing Firm

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management and the ITIL Value System. It suits IT and business professionals in Skopje at any career stage, with no prior ITIL knowledge required.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management and the ITIL Value System. It suits IT and business professionals in Skopje at any career stage, with no prior ITIL knowledge required.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth and current iteration of the IT Infrastructure Library. It goes beyond IT services to cover digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management, with an updated ITIL Value System and a stronger digital-era focus.

    Is ITIL 5 Foundation recognised in North Macedonia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. Skopje employers in IT outsourcing, telecom, banking and the public sector value the ITIL 5 Foundation credential.

    Is ITIL 5 Foundation worth it for my career?

    Yes. Certified professionals move into service desk, incident, change and service delivery roles, and progress toward IT service manager positions that pay well above the general average in Skopje. It is a recognised, portable credential across the EU labour market. Talk to a learning advisor to plan your path.

    Do I need prior experience or ITIL 4 to take it?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who already hold ITIL 4 will recognise some concepts, but ITIL 4 is not required to enrol or sit the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Skopje?

    ITIL 5 Foundation training in Skopje is available on request, as the fee varies by format and schedule. Live virtual, classroom and corporate options are priced separately. Request a quote for current pricing in your preferred format.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, case studies, mock exams, practice questions, learner support and a course completion certificate. Accredited packages usually include the PeopleCert exam voucher; confirm inclusion when you enrol.

    Is the exam fee included in the training price?

    This varies by package. Many accredited bundles include the PeopleCert ITIL 5 Foundation exam voucher, while some price it separately. Ask a learning advisor which option applies to your enrolment.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Skopje and across North Macedonia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS and covers nine topic areas.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, which means you must answer at least 26 of the 40 questions correctly to pass.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your accredited training provider as part of the package.

    What topic areas does the exam cover?

    The exam covers nine areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    What if I do not pass on the first attempt?

    You can resit the exam. Our training includes mock exams, practice questions and trainer guidance to help you prepare for a first-attempt pass. Confirm the current resit policy and fees at peoplecert.org.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn the nine Foundation topic areas, from digital product and service management and the ITIL Value System to the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level certification with no prerequisites. The training starts from core concepts, so beginners and those new to ITIL can follow it comfortably.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, industry case studies, mock exams, practice questions and revision aids, along with trainer-led sessions that connect ITIL 5 concepts to real service delivery.

    How long is the training?

    The ITIL 5 Foundation programme runs for 16 hours, usually delivered as two full days or four half-days, covering all nine topic areas and exam preparation.

    Is the course aligned to the latest ITIL version?

    Yes. The courseware is aligned to ITIL 5 (Version 5.0), the current edition of the framework from AXELOS and PeopleCert.

    Enrollment

    How do I enrol in ITIL 5 Foundation training in Skopje?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to start.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that best fits your schedule in Skopje.

    When are the next batches?

    New live virtual and classroom batches run regularly, including weekday and weekend options. Contact us for the current Skopje and North Macedonia schedule.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.