ITIL Version 5 Foundation Certification Training in Lithuania

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Build modern digital service management skills with ITIL Version 5 Foundation certification training in Lithuania. This PeopleCert-aligned, instructor-led programme prepares IT and business professionals for the ITIL 5 Foundation exam, covering the ITIL Value System, the product and service lifecycle and value stream management, in flexible formats that fit working schedules across Lithuania's GBS, fintech and ICT centres.

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Build Modern IT Service Skills with ITIL 5 in Lithuania

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What ITIL Version 5 Foundation Training in Lithuania CoversYour Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 certification scheme, created by AXELOS and awarded by PeopleCert. It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

Built on ITIL 5 (Version 5.0), the current fifth iteration of the framework, the credential moves beyond traditional IT service management to cover the full product and service lifecycle, value co-creation and value stream management. For professionals in Lithuania's fast-growing global business services, fintech and ICT centres, it is a practical, globally recognised way to prove modern service management skills.

The two-day, 16-hour programme prepares you for the closed-book, 40-question ITIL 5 Foundation exam and suits IT staff, digital product managers and business professionals alike. With no prerequisites to meet, you can start your ITIL 5 journey with Invensis Learning and move from learning to certified with a clear, supported path.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Lithuania designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Lithuania
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Lithuania

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Lithuania
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Lithuania
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in LithuaniaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 5 Foundation Is Worth EarningValue for Learners and Teams

For Individuals

ITIL 5 Foundation training gives IT and business professionals a modern, structured way to manage digital products and services and to prove it with a recognised credential. The course suits service desk analysts, IT support staff, incident and change practitioners, and digital product managers. Whether you are new to ITIL or updating from an earlier version, the programme builds the value-led, lifecycle-based skills that Lithuanian employers increasingly expect.

If you want to grow into service management and IT operations roles with a credential that travels across sectors and borders, ITIL 5 Foundation is a strong first step. You gain framework knowledge, exam-ready practice, and a clear path from study to certified.

Earn a globally recognised, current-edition ITIL 5 credential that employers value
Prove modern digital product and service management skills, not just legacy ITSM
Stand out for service desk, incident, change and service delivery roles in Lithuania
Speak the shared language of the ITIL Value System and guiding principles
Apply value co-creation and value stream mapping to real service work
Improve earning potential across GBS, fintech and ICT employers
Start with no prerequisites and progress toward higher ITIL 5 qualifications
Gain a certification valid for three years and renewable through CPD

For Organizations

ITIL 5 Foundation group training helps organisations equip service management, operations and product teams with a common, modern framework. It can be delivered for service desks, GBS centres, fintech operations or wider IT functions. For organisations connecting digital services to measurable value, the training provides a scalable, flexible way to lift capability across teams.

If your teams struggle with inconsistent service practices as you scale, ITIL 5 Foundation creates a shared approach to value co-creation, lifecycle management and continual improvement. Delivery is tailored to your context and schedule.

Build a shared service management language across IT and business teams
Standardise incident, change and service delivery practices across sites
Align digital products and services to value co-creation and customer outcomes
Improve flow and cut waste through value stream mapping and management
Support GBS and centre-of-excellence maturity with current-edition ITIL 5
Upskill whole teams through flexible live virtual or onsite delivery
Embed continual improvement as a repeatable organisational habit
Raise service quality and customer experience across the portfolio

ITIL V5 Foundation Exam Format in LithuaniaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Lithuania

The total cost of getting ITIL V5 Foundation certified in Lithuania includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Lithuania delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Lithuania is EUR 1380

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

IT Service Management Careers in LithuaniaWhy ITIL 5 Foundation Pays Off

ITIL 5 Foundation opens the door to modern service management roles across Lithuania's IT economy. Global business services centres, fintechs, telecoms and ICT firms increasingly separate professionals who can manage digital products and services from those who cannot. As GBS centres take on process leadership and integrate AI, and as fintechs scale, demand runs from service desk analyst up to service delivery and IT operations leadership. Here is what the Lithuanian market is telling us right now.

€54,000

IT Service Delivery Manager salary, Lithuania

average gross per year, 2026

26,000+

GBS and ICT specialists employed

across 105 centres, Invest Lithuania 2026

+80%

ICT sector employment growth

since 2020, Invest Lithuania

77%

Fintechs expanding teams in 2026

Invest Lithuania fintech survey

SECTORS HIRING

—Global Business Services and Shared Services Centres
—Fintech, Banking and Financial Services
—ICT and Software Development
—Telecommunications
—Consulting and IT Outsourcing
—Public Sector and Government Digital Services

GROWTH TRENDS

—105 GBS centres maturing into centres of excellence
—ICT employment near 71,000, up around 80% since 2020
—Fintech scale-up driving demand for structured service management
—AI integrated into daily operations, raising the ITSM bar
—Vilnius ranked a top CEE location for global business services
—Certified service management talent scarce versus a deep IT pool

Sources: Invest Lithuania GBS and ICT Sector Overview 2026; Manoalga.lt, Glassdoor, TalentUp (Lithuania) 2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Lithuania : Salary Insights and Trends

Hiring Companies in Lithuania

€18K

Min

€24K

Average

€34K

Max

Manoalga.lt · Glassdoor (Lithuania) 2026

CognizantWestern UnionTeliaKilo Health

Source: Cognizant · Western Union · Telia · Kilo Health

Market Forces Driving ITSM Demand in Lithuania

Scaling GBS Centres of Excellence

Lithuania's 105 GBS centres are taking on process leadership and specialised ownership. That maturity needs a standard service management framework, exactly what ITIL 5 provides.

ITIL 5 builds value system and governance skills

Fintech Growth Outpacing Process Maturity

With 77% of Lithuanian fintechs expanding teams in 2026, rapid scaling strains incident, change and service delivery practices that structured ITIL 5 professionals are hired to fix.

ITIL 5 builds incident and change practice skills

AI Reshaping Service Delivery

Lithuanian centres now integrate AI into daily operations. ITIL 5's value streams, four dimensions and continual improvement help teams adopt automation without losing service quality.

ITIL 5 builds value stream and improvement skills

Certified ITSM Talent Shortage

ICT employment has grown around 80% since 2020, but credentialed service management talent remains scarce. A current-edition ITIL 5 credential makes holders visible to employers.

ITIL 5 makes certified service managers stand out

Multi-Supplier Outsourcing Complexity

As a leading CEE outsourcing hub, Lithuania runs multi-supplier delivery models. The partners and suppliers dimension in ITIL 5 gives teams discipline to manage these ecosystems.

ITIL 5 builds partner and supplier management skills

Pressure to Prove Digital Service Value

With ICT exports rising as a share of GDP, boards want measurable value from IT. ITIL 5's focus on value co-creation and outcomes helps professionals show what services deliver.

ITIL 5 builds value co-creation skills

Sources: Invest Lithuania GBS and ICT Sector Overview 2026; Manoalga.lt, LinkedIn, Glassdoor (Lithuania) 2026.

ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for Lithuania's digital economy. Join professionals who connect digital services to real value and start your ITIL 5 journey today.

Your Lithuania Career Transformation

From IT Doer to Service Leader

What ITIL 5 Foundation Changes

Lithuania's digital economy is expanding through global business services, fintech and ICT investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

Today

Pay capped with limited leverage to negotiate in the local IT market

After ITIL 5

IT Service Delivery Manager roles in Lithuania average around €54,000, with senior bands reaching far higher

Today

Pay capped with limited leverage to negotiate in the local IT market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service desk, incident, change and service delivery roles across GBS, fintech and ICT

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Confident in daily support, but employers want structured service practice

After ITIL 5

Fluent in digital product and service management and value co-creation

Today

Confident in daily support, but employers want structured service practice

You earn your ITIL 5 Foundation

Before

Recognition depends on your job title, not a proven modern framework

Now you have

A globally recognised ITIL 5 Foundation credential awarded by PeopleCert

Before

Recognition depends on your job title, not a proven modern framework

Before

Ad hoc, inconsistent ways of handling incidents, changes and requests

Now you have

The shared language of the ITIL Value System and the seven guiding principles

Before

Ad hoc, inconsistent ways of handling incidents, changes and requests

Before

Focused on daily tasks, with little view of end-to-end value

Now you have

Skills to map value streams, cut waste and drive continual improvement

Before

Focused on daily tasks, with little view of end-to-end value

Before

Skills that do not travel when you change employer or sector

Now you have

A portable credential that travels across sectors and borders

Before

Skills that do not travel when you change employer or sector

"The gap between running IT tasks and leading service value is increasingly a recognised credential, and Lithuania's leading GBS and fintech employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Manoalga.lt, Glassdoor, TalentUp (Lithuania) 2026; Invest Lithuania GBS and ICT Sector Overview 2026.

How to Get ITIL V5 Founfdation Certified in LithuaniaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Lithuania is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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The Skills You Will BuildGrounded in the ITIL 5 Value System

In ITIL 5 Foundation training you will learn to manage digital products and services across their lifecycle using the ITIL Value System, the seven guiding principles and value stream management. By the end of the programme you can speak the language of modern service management and are ready for the ITIL 5 Foundation exam.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created, and how products and services are managed across the lifecycle in modern digital environments.

Value Co-Creation and the Four Dimensions

Balance outcomes, costs, risks, experience and sustainability, and apply the four dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers.

Applying the ITIL Value System

See how guiding principles, governance, value chain activities, management practices and continual improvement come together as one integrated system that keeps value flowing.

The Seven Guiding Principles in Practice

Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

Managing the Product and Service Lifecycle

Learn the purpose of each lifecycle activity, from discovery and design through build, operation, and delivery and support, and how they work together to create value.

Value Stream Mapping and Continual Improvement

Identify, map and manage value streams to improve flow and visibility, and use the continual improvement model to sustain long-term service performance.

Who Should TakeITIL V5 Foundation Certification Training in Lithuania?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

EUR 1380

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Professionals Choose Invensis LearningAccredited, Expert-Led ITSM Training

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Lithuania that want to build modern service management capability and pass the ITIL 5 exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training
Qualified, accredited trainers with real IT service management experience
Flexible formats: live virtual online, onsite classroom and corporate group training
ITIL 5 aligned courseware, case studies, mock exams and practice questions
Guidance to help you clear the ITIL 5 Foundation exam on your first attempt
Dedicated learner support before, during and after training
ISO 9001 and ISO 27001 certified for quality and information security
Trusted by professionals and organisations across more than 100 countries

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in LithuaniaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Lithuania

Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

ITIL Version 5 Foundation in Lithuania

Grand Hotel Kempinski Vilnius, Lithuania

ITIL Version 5 Foundation in Lithuania

Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Skansenas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

ITIL Version 5 Foundation in Lithuania

Grand Hotel Kempinski Vilnius, Lithuania

Corporate ITIL 5 Foundation Training in LithuaniaTrain Your Team

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Suitable for small, medium and large service management teams
Customised schedules based on your team's availability
Delivery through onsite, live virtual or hybrid formats
Accredited trainers with hands-on ITSM and industry experience
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and support for corporate programmes
Scalable delivery for teams across Lithuania and global locations

What Our Learners Say

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Passed the ITIL 5 Exam First Time

"The ITIL 5 Foundation course finally made the value system click for me. The trainer used real service desk examples, and the mock exams meant I walked into the 40-question exam calm and passed first time."

Tomas Kazlauskas

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Practical and up to Date

"As an IT support specialist I wanted a current credential, not an older version. The guiding principles and value stream mapping topics are things I now use every week at work."

Egle Petrauskiene

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Flexible and Well Organised

"Clear, well-structured sessions on the product and service lifecycle and continual improvement. The live virtual format fit around my shifts, and support before the exam was genuinely helpful."

Mindaugas Jankauskas

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Our Team Now Speaks One Language

"We trained a whole operations team on ITIL 5 Foundation. The shared language around incidents, changes and value has already made our service reviews sharper and more consistent across the centre."

Rasa Vaitkute

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Great Corporate Delivery for Our Centre

"Invensis delivered onsite corporate training that fit our GBS schedule. The trainers tailored examples to our multi-supplier setup, and the certification lifted the whole team's confidence in service management."

Darius Butkus

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4.6

Ratings

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Locations Worldwide

99%

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT staff, digital product managers and business professionals at any career stage.

General

What is ITIL 5 Foundation and who is it for?

Is ITIL 5 Foundation worth it in Lithuania?

Yes. Lithuania's global business services, fintech and ICT sectors are growing fast and value modern service management skills. ITIL 5 Foundation is globally recognised and helps you stand out for service desk, incident, change and service delivery roles across the country.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and value stream mapping and management as a dedicated topic, with a stronger digital-era and sustainability emphasis.

Do I need any prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. You do not need ITIL 4 first, though holders of ITIL 4 may find some familiar concepts.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

Pricing

How much does ITIL 5 Foundation training cost in Lithuania?

Training fees in Lithuania are quoted in euros and vary by format and schedule, so the exact price is available on request. The PeopleCert exam fee is billed separately and varies by region. Request a quote or talk to a learning advisor for current pricing.

What is included in the course fee?

The fee typically includes ITIL 5 aligned courseware, instructor-led sessions, practice questions, mock exams, learner support and a course completion certificate. Exam voucher inclusion varies by package, so confirm what is bundled when you enquire.

Is the exam fee included in the training price?

Exam voucher inclusion depends on the package you choose. PeopleCert bills the ITIL 5 Foundation exam under regional pricing that varies by country and channel. Ask our team whether your selected plan includes the exam voucher.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, GBS centres and IT teams. Contact us for a tailored group quote for your organisation.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It covers the nine ITIL 5 Foundation topic areas at knowledge and comprehension level, from digital product and service management concepts to value stream management.

How many questions are there and what is the pass mark?

There are 40 questions and the pass mark is 65%, so you need at least 26 correct answers out of 40 to pass the ITIL 5 Foundation exam.

Where and how can I take the exam?

You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through the training provider as part of a training and exam package.

What if I do not pass on the first attempt?

You can resit the exam. Our mock exams, practice questions and first-attempt guidance are designed to prepare you thoroughly the first time. Confirm the current resit policy and any fees with PeopleCert before you book.

Which ITIL version is the exam based on?

The exam is based on ITIL 5 (Version 5.0), the current edition published by PeopleCert and AXELOS. Our courseware is aligned to the official ITIL 5 Foundation Syllabus, Version 5.0.

Course Content

What topics does the ITIL 5 Foundation course cover?

The course covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

What are the seven ITIL guiding principles?

They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn how to apply them to real digital service decisions.

Can a complete beginner take this course?

Yes. ITIL 5 Foundation is an entry-level credential with no prerequisites, so no prior ITIL or ITSM knowledge is needed. The trainer builds concepts from the ground up and supports you with examples and practice throughout.

What learning materials are provided?

You receive ITIL 5 aligned courseware, industry-driven case studies, mock exams and practice questions, plus post-training support. Materials are accessible across devices for live virtual delivery.

How long is the ITIL 5 Foundation training?

The instructor-led programme runs for 16 hours, typically delivered over two full days. Half-day formats spread the same 16 hours across four days to fit working schedules.

Enrollment

How do I enrol in ITIL 5 Foundation training?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available in Lithuania?

We offer online (live virtual) instructor-led training, onsite classroom training, and customised corporate group training, plus focused 1-to-1 options. You can join live sessions from anywhere in Lithuania.

How soon can I start?

We run regular batches across the year, so you can usually start within a short time. See upcoming schedules or ask an advisor about the next available live virtual or onsite cohort.

Is the training available fully online?

Yes. Our online, live virtual instructor-led ITIL 5 Foundation training delivers real-time sessions with accredited trainers, accessible across devices, so professionals anywhere in Lithuania can attend without travel.

Can I reschedule or transfer my batch?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

ITIL V5 Foundation Exam Format in LithuaniaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

IT Service Management Careers in LithuaniaWhy ITIL 5 Foundation Pays Off

The Skills You Will BuildGrounded in the ITIL 5 Value System

ITIL Version 5 Foundation Certification Training in Lithuania

What ITIL Version 5 Foundation Training in Lithuania CoversUntitledYour Entry into Digital Service Management

What ITIL Version 5 Foundation Training in Lithuania CoversYour Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in LithuaniaDo You Qualify for the ITIL V5 Foundation Exam?

Why ITIL 5 Foundation Is Worth EarningValue for Learners and Teams

ITIL V5 Foundation Exam Format in LithuaniaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Lithuania

IT Service Management Careers in LithuaniaWhy ITIL 5 Foundation Pays Off

SECTORS HIRING

GROWTH TRENDS

Market Forces Driving ITSM Demand in Lithuania

Scaling GBS Centres of Excellence

Fintech Growth Outpacing Process Maturity

AI Reshaping Service Delivery

Certified ITSM Talent Shortage

Multi-Supplier Outsourcing Complexity

Pressure to Prove Digital Service Value

From IT Doer to Service Leader

What ITIL 5 Foundation Changes

How to Get ITIL V5 Founfdation Certified in LithuaniaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The Skills You Will BuildGrounded in the ITIL 5 Value System

Digital Product and Service Management

Value Co-Creation and the Four Dimensions

Applying the ITIL Value System

The Seven Guiding Principles in Practice

Managing the Product and Service Lifecycle

Value Stream Mapping and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in Lithuania?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Professionals Choose Invensis LearningAccredited, Expert-Led ITSM Training

ITIL Version 5 Foundation Training Locations in LithuaniaAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation Training in LithuaniaTrain Your Team

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