Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and ITIL 5 Foundation certification training in Vilnius prepares you to earn it. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, a framework of best practice for digital product and service management built for the modern digital era. Aligned to the official ITIL 5 Foundation (Version 5.0) syllabus, this training introduces the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement and value stream mapping. With Vilnius established as a leading Baltic hub for global business services, fintech and IT centres, an internationally recognised service management credential helps you stand out to employers such as Nasdaq, Danske Bank and Revolut. Whether you are new to ITIL or updating your knowledge from ITIL 4, the 16-hour programme has no formal prerequisites and gets you ready for the 40-question exam. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vilnius, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and ITIL 5 Foundation certification training in Vilnius prepares you to earn it. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, a framework of best practice for digital product and service management built for the modern digital era.

    Aligned to the official ITIL 5 Foundation (Version 5.0) syllabus, this training introduces the ITIL Value System, value co-creation, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement and value stream mapping. With Vilnius established as a leading Baltic hub for global business services, fintech and IT centres, an internationally recognised service management credential helps you stand out to employers such as Nasdaq, Danske Bank and Revolut.

    Whether you are new to ITIL or updating your knowledge from ITIL 4, the 16-hour programme has no formal prerequisites and gets you ready for the 40-question exam. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Vilnius, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Vilnius designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Vilnius
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Vilnius

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Vilnius
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Vilnius
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in VilniusDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationA Credential Employers Recognise

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you build modern service management skills and earn a globally recognised AXELOS credential validated by PeopleCert exams. It suits IT and business professionals in Vilnius who want to understand digital product and service management from the current ITIL edition. Whether you are new to ITIL, moving from ITIL 4, or supporting fintech, banking or GBS teams, this training builds capability aligned with what employers now expect.

    If you want a portable, in-demand credential that opens roles from service desk analyst to IT service manager, ITIL 5 Foundation is a clear first step. You gain current service management knowledge, exam readiness and a supported path from learning to certified.

    • Earn a globally recognised AXELOS credential validated by PeopleCert exams
    • Speak the modern language of digital product and service management with confidence
    • Stand out for service management roles across Vilnius fintech, banking and GBS centres
    • Master the ITIL Value System, guiding principles and product and service lifecycle
    • Prepare thoroughly for the 40-question, 60-minute closed-book exam
    • Start with no prerequisites, whether you are new to ITIL or coming from ITIL 4
    • Apply value stream mapping to improve flow and cut waste at work
    • Open a clear path towards higher ITIL 5 qualifications
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build a shared, current service management capability across IT and business teams. It equips people with the ITIL Value System, guiding principles and value stream thinking they need to deliver reliable digital services. For Vilnius employers scaling GBS, fintech or banking operations, this training standardises practice and connects delivery to value.

    If your teams work across incident, problem, change and continual improvement without a common framework, ITIL 5 Foundation gives them one language. Flexible live virtual and onsite delivery lets you upskill whole teams together.

    • Build a shared, current service management vocabulary across IT and business teams
    • Align digital products and services to value co-creation and customer outcomes
    • Strengthen continual improvement and value stream management across the organisation
    • Standardise incident, problem and change practices to the current ITIL edition
    • Upskill teams in Vilnius with flexible live virtual or onsite delivery
    • Support digital transformation, cloud and cybersecurity operating models
    • Improve service reliability and customer experience at scale
    • Prepare whole teams for the ITIL 5 Foundation exam together

    ITIL V5 Foundation Exam Format in VilniusWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Vilnius

    The total cost of getting ITIL V5 Foundation certified in Vilnius includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Vilnius delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Vilnius is EUR 1380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in VilniusWhy ITIL 5 Foundation Is Worth It

    ITIL 5 Foundation is a strong career signal in Vilnius, where a fast-growing base of global business services centres, Nordic banks, fintech scale-ups and IT outsourcing firms run digital services at scale. As organisations adopt the current ITIL edition for modern service management, certified professionals are sought for roles from service desk analyst to IT service manager and head of service management. Here is what the local market is telling us right now.

    EUR 48,000

    Average IT Service Manager pay, Vilnius

    per year, Glassdoor and CV-Online 2026

    13,000+

    GBS professionals in Vilnius

    Invest Lithuania 2026

    105

    GBS and ICT centres, Lithuania

    Invest Lithuania 2026

    EUR 4,700

    IT sector average pay, Vilnius

    gross per month, Manoalga.lt 2026

    Sectors Hiring

    • —Fintech and Digital Banking
    • —Global Business Services and Outsourcing
    • —IT and Software Services
    • —Banking and Financial Services
    • —Telecommunications
    • —Cybersecurity and Cloud Services

    Growth Trends

    • —105 GBS and ICT centres in Lithuania, 13,000+ specialists in Vilnius
    • —59% of GBS and ICT centres planning further expansion in 2026
    • —Digital transformation and NIS2 cybersecurity driving ITSM demand
    • —Fintech ecosystem anchored by Revolut, Nasdaq and Danske Bank
    • —Skills shortage for specialised IT and service management roles
    • —Managed service adoption rising among Lithuanian businesses

    Sources: Invest Lithuania, Glassdoor, CV-Online, Manoalga.lt, The Fintech Times (Lithuania) 2026.

    Market Forces Driving Demand for ITIL Skills in Vilnius

    GBS Sector Scaling Fast

    Lithuania hosts 105 global business services and ICT centres, with 13,000+ specialists in Vilnius. Standardised ITIL 5 service management keeps this fast-growing delivery base consistent and reliable.

    ITIL 5 keeps service delivery consistent

    Fintech Uptime and Complexity

    Vilnius fintech firms such as Revolut and Nasdaq run always-on digital services where downtime is costly. ITIL 5 practices in incident, problem and continual improvement protect reliability and trust.

    ITIL 5 builds incident and improvement skills

    NIS2 and Cybersecurity Pressure

    Lithuania's adoption of the NIS2 directive raises the bar on IT governance and resilience. ITIL 5 gives teams a structured value system to manage risk across the service lifecycle.

    ITIL 5 structures governance and resilience

    Digital Transformation Skills Gap

    As banks, telecoms and public bodies digitalise, demand for modern service management outpaces supply. ITIL 5 Foundation equips professionals to close that gap in Vilnius.

    ITIL 5 Foundation closes the capability gap

    Managed Services Growth

    More Lithuanian businesses rely on managed service providers for cloud, security and support. The ITIL 5 product and service lifecycle underpins consistent, value-led service delivery.

    ITIL 5 underpins value-led delivery

    Moving from ITIL 4 to ITIL 5

    Organisations moving from ITIL 4 need people fluent in the updated ITIL Value System and value stream management. ITIL 5 Foundation certifies that current, in-demand knowledge.

    ITIL 5 Foundation certifies current knowledge

    Sources: Invest Lithuania, Go Vilnius, The Fintech Times, Bell Integration (Lithuania) 2026.

    ITIL 5 Foundation turns modern service management theory into workplace value. Join Vilnius professionals building the skills employers want and start your ITIL 5 journey today.

    Your Vilnius Career Transformation

    Before and After Your ITIL 5 Certification

    The Vilnius Career Shift

    Vilnius's IT and service management market is expanding with fintech, global business services and digital transformation, and employers increasingly distinguish certified service professionals from the rest. Here is the shift ITIL 5 Foundation helps you make.

    Today

    Salary capped without a recognised service management credential

    After ITIL 5

    IT service manager roles in Vilnius average around EUR 48,000, with senior roles reaching far higher

    Today

    Overlooked for ITSM roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across fintech, banking and GBS centres

    Today

    Confident in daily tasks, but employers want ITIL 5 fluency

    After ITIL 5

    Fluent in the ITIL Value System, guiding principles and value streams

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge based on older ITIL versions

    Now you have

    Current ITIL 5 (Version 5.0) knowledge aligned to the latest AXELOS syllabus

    Before

    No formal, portable service management credential

    Now you have

    A globally recognised AXELOS credential validated by PeopleCert exams

    Before

    Recognition limited to your current team or employer

    Now you have

    A credential that travels across sectors and 200+ countries

    Before

    No clear route to advance in service management

    Now you have

    A clear entry point towards higher ITIL 5 qualifications

    "The distance between running IT tasks and leading modern digital services is increasingly an ITIL 5 credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, CV-Online, Manoalga.lt (Lithuania) 2026.

    How to Get ITIL V5 Founfdation Certified in Vilnius Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Vilnius is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationPractical, Job-Ready Capability

    This ITIL 5 Foundation training builds practical, current service management skills mapped to the official nine topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end you can apply the ITIL Value System and guiding principles to real digital services.

    Digital Product and Service Management

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement sits at the heart of modern ITIL 5 practice.

    Value Co-Creation

    Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    The Four Dimensions

    Apply the four dimensions of product and service management: organisations and people, value streams and processes, information and technology, and partners and suppliers.

    The ITIL Value System

    Explain how guiding principles, governance, value chain activities, management practices and continual improvement combine into the integrated ITIL Value System.

    The Seven Guiding Principles

    Use the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL 5 management practices and how official practice guides support consistent, effective ways of working across teams and organisations.

    Value Streams and Continual Improvement

    Identify, map and manage value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term organisational success.

    Who Should TakeITIL V5 Foundation Certification Training in Vilnius?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Training in VilniusA Trusted Learning Partner

    Invensis Learning is a PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training to professionals and teams in Vilnius and worldwide. Our programmes combine PeopleCert-accredited trainers, courseware aligned to the ITIL 5 (Version 5.0) syllabus, flexible delivery formats and dedicated learner support. With ISO 9001:2015 and ISO 27001:2022 certification, a global network of accredited experts and a track record of training 50,000+ professionals, we help you move from learning to a recognised credential with a clear, supported path. All of this makes Invensis Learning a leading ITIL Version 5 Foundation training company in Vilnius.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation
    • PeopleCert-accredited, experienced ITIL trainers
    • Flexible live virtual, classroom and corporate delivery
    • Courseware aligned to the ITIL 5 (Version 5.0) syllabus
    • Practice questions, mock exams and first-attempt preparation support
    • ISO 9001:2015 and ISO 27001:2022 certified operations
    • Dedicated learner support before, during and after training
    • Trusted by professionals and teams across 100+ countries

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in VilniusInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Vilnius

    Radisson Blu Hotel Lietuva, 20, Konstitucijos pr., Piromontas, Šnipiškii seniūnija, Vilnius, Vilnius city municipality, Vilnius district, 09308, Lithuania

    ITIL Version 5 Foundation Training Location in Vilnius

    Grand Hotel Kempinski Vilnius, Vilnius

    corporate banner

    ITIL 5 Foundation Training for TeamsUpskill Your Vilnius Team

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    • Customised ITIL 5 training aligned to your service management goals
    • Flexible onsite, live virtual or hybrid delivery in Vilnius
    • Training schedules that fit your team's availability
    • PeopleCert-accredited trainers with real ITSM experience
    • Role-based examples from fintech, banking and GBS contexts
    • Group exam preparation, assessments and progress tracking
    • Scalable delivery for local and regional teams

    Trusted by Leading Organisations

    Telia LietuvaSEBSwedbankDanske BankNasdaqIgnitis Group

    What Our Learners Say

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    Passed First Time with Real Confidence

    "The training made the ITIL Value System and guiding principles genuinely click for me. The mock exams matched the real 40-question paper closely, and I passed on my first attempt and now handle incidents with far more structure at work."

    Tomas Kazlauskas

    Service Desk Analyst

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    0/0

    The Right Credential for the Next Step

    "As someone moving from ITIL 4, I wanted the current edition on my CV. The trainer explained the product and service lifecycle and value stream mapping clearly, and the certification helped me step up into a service management role in Vilnius."

    Ruta Petrauskaite

    IT Service Coordinator

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    Practical and Relevant for Delivery Teams

    "Coming from a DevOps background, I found the continual improvement model and value streams mapped neatly onto how our teams already work. Practical sessions, no filler, and strong exam preparation throughout."

    Mindaugas Jankauskas

    DevOps Engineer

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    0/0

    A Shared Framework Across Our Teams

    "We trained a group of service managers with Invensis Learning to standardise our practices to ITIL 5. Delivery was flexible around our shifts, and the shared vocabulary has already improved how our teams handle problems and changes."

    Egle Vaitkute

    L&D Manager, Fintech Sector

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    0/0

    Tailored, Well-Run Corporate Training

    "The corporate programme was tailored to our banking services centre and the trainers understood our governance and resilience pressures. Our people are now aligned to the current ITIL edition and applying it to daily operations."

    Andrius Butkus

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    Who should take ITIL 5 Foundation training in Vilnius?

    ITIL 5 Foundation suits IT and business professionals at any stage, including service desk staff, product managers, DevOps and Agile practitioners, and ITIL 4 holders updating their knowledge. In Vilnius it is especially relevant across fintech, banking, telecoms and global business services.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping and management, and an updated ITIL Value System.

    Is ITIL 5 Foundation recognised in Lithuania and internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is valued by Vilnius employers such as Nasdaq, Danske Bank and Revolut, as well as GBS and outsourcing centres.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation certification is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals holding ITIL 4 will recognise some familiar concepts, but ITIL 4 is not required to enrol or to sit the exam.

    Pricing

    How much does ITIL 5 Foundation training cost in Vilnius?

    The fee varies by delivery format and whether the PeopleCert exam voucher is bundled, so pricing is available on request. Instructor-led, live virtual and corporate options are quoted separately. Request a quote for the format that suits you.

    What is included in the course fee?

    The training fee typically includes ITIL 5 (Version 5.0) aligned courseware, practice questions, mock exams, trainer-led sessions, learner support and a course completion certificate. The PeopleCert exam voucher is included on selected plans; confirm inclusion when you enrol.

    Is the exam fee included in the training price?

    It depends on the plan. On some packages the PeopleCert ITIL 5 Foundation exam voucher is bundled, while on others the exam is purchased separately through PeopleCert. Ask a learning advisor to confirm what your chosen plan includes.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams and departments in Vilnius and beyond. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam has 40 single-answer multiple-choice questions to be completed in 60 minutes. It is closed book and based on the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, delivered by PeopleCert.

    What is the passing score for the ITIL 5 Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build broad readiness across all nine topic areas.

    Where and how can I take the exam?

    You can take the exam online through PeopleCert's OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What topics does the ITIL 5 Foundation exam cover?

    The exam covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam through PeopleCert. Our training includes first-attempt preparation support, mock exams and revision guidance to help you pass, and we can advise on the current PeopleCert resit process.

    Course Content

    What will I learn in the ITIL 5 Foundation training?

    You will learn the ITIL Value System, the seven guiding principles, the four dimensions, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management, all aligned to the ITIL 5 (Version 5.0) syllabus.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current fifth iteration of the framework, so you learn the latest terminology, concepts and practices assessed in the exam.

    How long is the ITIL 5 Foundation training?

    The training is a 16-hour programme. It is typically delivered as two full days or four half-days, covering all nine Foundation topic areas and preparing you for the 40-question exam.

    Are practice questions and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and full-length mock exams that mirror the 40-question format, helping you identify weak areas and build confidence before exam day.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so no prior ITIL or service management knowledge is required. The training builds concepts from the ground up for both IT and business professionals.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Vilnius?

    We offer live virtual instructor-led training, self-paced e-learning, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and learning style in Vilnius.

    How soon can I start?

    We run regular ITIL 5 Foundation batches across live virtual and classroom formats. See our upcoming schedules for the next available dates, or speak with a learning advisor to find a start date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a Flexi Pass to attend the training twice. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.