Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Bridge and Who Is It For?UntitledYour Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is the official AXELOS qualification that lets certified ITIL 4 Foundation professionals upgrade their credential to ITIL 5 without sitting the full Foundation exam. This ITIL Foundation Bridge certification training in Zagreb is an instructor-led programme that focuses only on what is new and changed in ITIL 5, so experienced practitioners transition quickly and confidently. Examined by PeopleCert, the ITIL 5 Bridge covers the evolved ITIL Value System, the product and service lifecycle, value stream management and updated practices for digital and AI-enabled environments. It suits service desk, operations and service management professionals across Zagreb's IT services, telecom and banking employers who expect teams to work to the current framework. If you already hold ITIL 4 Foundation and want the latest, globally recognised credential on your CV, the Bridge is the shortest route there. Start your ITIL 5 journey with Invensis Learning and keep your service management expertise current.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Bridge and Who Is It For?Your Fast Route from ITIL 4 to ITIL 5

    The ITIL (Version 5) Foundation Bridge is the official AXELOS qualification that lets certified ITIL 4 Foundation professionals upgrade their credential to ITIL 5 without sitting the full Foundation exam. This ITIL Foundation Bridge certification training in Zagreb is an instructor-led programme that focuses only on what is new and changed in ITIL 5, so experienced practitioners transition quickly and confidently.

    Examined by PeopleCert, the ITIL 5 Bridge covers the evolved ITIL Value System, the product and service lifecycle, value stream management and updated practices for digital and AI-enabled environments. It suits service desk, operations and service management professionals across Zagreb's IT services, telecom and banking employers who expect teams to work to the current framework.

    If you already hold ITIL 4 Foundation and want the latest, globally recognised credential on your CV, the Bridge is the shortest route there. Start your ITIL 5 journey with Invensis Learning and keep your service management expertise current.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zagreb, approved to deliver official ITIL 5 Foundation Bridge certification training using accredited courseware and standards.

    Key Highlightsof the ITIL (Version 5) Foundation Bridge Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation Bridge certification training in Zagreb designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation Bridge certification program in Zagreb
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Zagreb

    • Flexible learning options available through ITIL 5 Foundation Bridge training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation Bridge
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation Bridge exam prep training in Zagreb
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Zagreb
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation Bridge training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Bridge Certification Eligibility in ZagrebDo You Qualify for the ITIL (Version 5) Foundation Bridge Exam?

    The ITIL (Version 5) Foundation Bridge Course is designed specifically for professionals who already hold the ITIL 4 Foundation certification. Only ITIL 4 certified professionals are eligible to enroll in this bridge training, as the course focuses exclusively on the updates and changes introduced in Version 5. If you hold an ITIL v3 certification, you should enroll in the ITIL (Version 5) Foundation Certification Course instead of the bridge program. The full Foundation course is recommended for v3-certified professionals to ensure complete alignment with the latest framework requirements and terminology.

    What You Gain by Moving to ITIL 5Benefits for Professionals and Teams

    For Individuals

    For Individuals

    The ITIL 5 Bridge gives ITIL 4 Foundation holders a fast, low-effort way to refresh their credential and prove they are current on the latest service management framework. The one-day focus on new and changed content means you learn only what you need. It suits service desk leads, IT service managers, operations staff and consultants in Zagreb who want their certification to match how modern, digital and AI-enabled service teams now work.

    If you are aiming to stay competitive for service management roles or simply keep your AXELOS credential valid and relevant, the Bridge is a clear, efficient step. You gain updated knowledge, a recognised ITIL 5 credential, and confidence in the new framework.

    • Upgrades your credential from ITIL 4 to ITIL 5 without retaking the full Foundation exam
    • Validates that your service management knowledge is current and globally recognised
    • Focuses on only what is new and changed, saving time for busy professionals
    • Strengthens your standing for service desk, operations and service management roles in Zagreb
    • Builds fluency in digital product and service management and value stream concepts
    • Backed by AXELOS and examined by PeopleCert, a credential employers trust
    • Keeps you aligned with how cloud and AI-enabled service teams now work
    For Organizations

    For Organizations

    Group ITIL 5 Bridge training helps organisations move an entire ITIL 4 team to the current framework in a single training day per person, rather than full Foundation retraining. It standardises language and practice across service desk, operations and change teams. For Zagreb employers in telecom, IT services, banking and outsourcing, this keeps service management capability current and consistent as digital and AI-driven delivery scales.

    If your teams hold ITIL 4 Foundation but your service standards are moving to ITIL 5, the Bridge creates a shared, up-to-date approach efficiently. You gain consistent governance, refreshed skills and a measurable step in capability.

    • Transitions whole ITIL 4 teams to ITIL 5 in one focused training day per person
    • Standardises service management language and practice across departments
    • Keeps in-house service capability aligned with the current AXELOS framework
    • Supports cloud, AI and automation initiatives with updated practices
    • Flexible live virtual, classroom and onsite delivery for teams in Zagreb
    • Builds consistent governance across service desk, operations and change functions
    • Refreshes credentials without the cost of full Foundation retraining

    ITIL V5 Foundation Exam Format in ZagrebWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation Bridge
    Conducted ByPeopleCert
    Exam Duration30 minutes
    Number of Questions20 multiple-choice questions
    Passing Score13 out of 20 (65%)
    Exam TypeClosed-book examination
    Testing BasisITIL V5 Foundation Bridge syllabus
    Testing FormatPeopleCert online proctored or test center

    ITIL V5 Foundation Bridge Certification Cost in Zagreb

    The total cost of getting ITIL V5 Foundation Bridge certified in Zagreb includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation Bridge certification training in Croatia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation Bridge syllabus and best practices
    • Structured ITIL 5 Foundation Bridge exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL (Version 5) Foundation Bridge training cost in Zagreb is EUR 530

    Exam Cost:

    • PeopleCert ITIL V5 Foundation Bridge exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation Bridge certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your Career in ZagrebWhy Add the Credential Now?

    Service management skills are in steady demand across Zagreb's IT services, telecom, banking and outsourcing employers, who run large, always-on operations that depend on ITIL practices. As organisations modernise around cloud, AI and automation, professionals who hold the current ITIL 5 credential stand out for service desk, operations and service management roles. Here is what the Zagreb market is showing right now.

    €4,705

    Top IT manager pay, Croatia

    upper monthly net band, 2026

    €2,800

    ICT sector average pay

    upper monthly band, 2026

    75,000+

    Tech specialists in Croatia

    2026 labour reports

    80%

    Prefer remote or hybrid

    Croatian tech workers, 2026

    SECTORS HIRING

    • —IT Services and Software Development
    • —Telecommunications
    • —Banking and Financial Services
    • —Business Process and Customer Support Outsourcing
    • —Global Capability and Shared Services Centres
    • —Public Sector and e-Government

    GROWTH TRENDS

    • —Zagreb maturing into a recognised European tech hub
    • —Cloud, AI and automation adoption raising service management demand
    • —Telecoms and banks standardising on ITIL service practices
    • —Outsourcing and managed services scaling 24/7 service desks
    • —Hybrid and remote working driving digital service management
    • —ITIL 5 transition creating demand for updated credentials

    Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026; Croatia 2026 tech labour market reports.

    Market Forces Making ITIL 5 Skills Valuable in Zagreb

    Always-On Telecom and Digital Services

    Zagreb operators such as Hrvatski Telekom and A1 run 24/7 networks that need mature service management. ITIL practices keep incidents, changes and service levels under control at scale.

    ITIL 5 builds modern service management skills

    Cloud and AI Raising Service Complexity

    Rapid adoption of cloud, AI and automation increases the complexity of service operations, the exact shift ITIL 5's digital product and service focus is designed to manage.

    ITIL 5 addresses digital and AI-enabled delivery

    Outsourcing and Managed Services Growth

    Zagreb's growing outsourcing and IT services base scales large service desks that rely on standardised ITIL processes to deliver consistent, measurable support.

    ITIL 5 standardises service desk practice

    Credential Refresh Pressure

    As employers update service standards to ITIL 5, professionals holding only ITIL 4 risk looking dated. The Bridge closes that gap with the latest credential.

    ITIL 5 keeps your credential current

    Banking and Public Sector Governance

    Croatian banks and e-government services demand standardised, auditable IT service governance. ITIL gives teams the framework regulators and boards expect.

    ITIL 5 supports auditable service governance

    Service Management Skills Shortage

    Croatia's 75,000-strong tech workforce is deep in development but thinner in certified service management leaders, making current ITIL holders sought after.

    ITIL 5 makes certified leaders stand out

    Sources: MojaPlaca.hr, SalaryExpert (Croatia) 2026; Croatia 2026 tech labour market and IT sector reports.

    The ITIL 5 Bridge is the fastest way to bring your service management credential up to date. Join professionals across Zagreb keeping their ITIL skills current. Start today.

    Your Zagreb Career Transformation

    Before and After the ITIL 5 Bridge

    Your Transition Mapped Out

    Zagreb's IT services, telecom and banking employers increasingly expect service teams to work to the current ITIL framework. Here is the gap the Bridge closes and the side of it you want to be on.

    Today

    Competing for service roles with a previous-version credential

    After ITIL 5

    Eligible for service management roles that expect the current ITIL framework

    Today

    Service knowledge not aligned with digital and AI-driven delivery

    After ITIL 5

    Skills matched to how modern, digital Zagreb service teams now work

    Today

    Full Foundation retraining feels like a costly time commitment

    After ITIL 5

    A single focused day upgrades you to the latest ITIL credential

    You earn your ITIL 5 credential

    Before

    Your CV still shows ITIL 4, while employers move to ITIL 5

    Now you have

    The current, globally recognised ITIL 5 Foundation credential

    Before

    Knowledge based on the previous framework version

    Now you have

    Up-to-date understanding of digital product and service management

    Before

    Gaps when teams discuss the latest ITIL 5 concepts

    Now you have

    Fluency in the new ITIL 5 language, value streams and practices

    Before

    A credential at risk of looking dated to recruiters

    Now you have

    A refreshed credential that signals current expertise

    "The distance between holding the previous ITIL version and the current one is a single focused day, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: MojaPlaca.hr, SalaryExpert, Glassdoor (Croatia) 2026.

    How to Get ITIL V5 Foundation Bridge Certified in ZagrebStep-by-Step Certification Process

    The ITIL V5 Foundation Bridge path in Zagreb is fast: complete the focused 1-day training and pass the bridge exam to update your ITIL Foundation credential. A prior ITIL Foundation certification is recommended.

    Step 1: Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Croatia is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2: Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3: Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4: Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5: Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Step 1

    Confirm Your Existing ITIL Foundation Credential

    Before enrolling, verify that you hold a valid ITIL Foundation certification. The ITIL V5 Foundation Bridge certification program in Croatia is intended for professionals seeking to update their existing ITIL knowledge and credentials.

    Step 2

    Enrol in the 1-Day ITIL V5 Foundation Bridge Course

    Choose your preferred Invensis Learning ITIL V5 Foundation Bridge cohort (1-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors.

    Step 3

    Complete the Bridge Training

    Attend the focused 1-day course covering what's changed in the latest ITIL version, and complete the practice questions and mock exam.

    Step 4

    Sit the ITIL V5 Foundation Bridge Exam

    Take the exam: 20 multiple-choice questions in 30 minutes, closed book, with a 65% pass mark (13 of 20), delivered online proctored or at a test center.

    Step 5

    Update Your ITIL Foundation Credential

    On passing, your ITIL Foundation credential is updated to the latest version, with a digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination before expiry.

    Module 1: What's New in ITIL Version 5

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    Module 2: Enhanced ITIL Service Value System (SVS)

    • Evolution of the Service Value System in Version 5
    • Updated governance approaches
    • How guiding principles apply in AI-enabled environments
    • Value chain activities enhancements

    Module 3: Unified Digital Product and Service Lifecycle

    • Discover, Design, Develop/Build, Deploy/Launch, Deliver, Support, Experience, Improve
    • Understanding how products and services are managed together in a single, integrated lifecycle

    Module 4: AI Integration and AI Governance

    • AI-native framework principles
    • Responsible AI adoption guidance
    • AI governance concepts and frameworks
    • Managing AI-driven automation
    • Ethical AI considerations
    • Risk management for AI-enabled services

    Module 5: Value Streams and Value Co-Creation

    • Identifying, mapping, and managing value streams
    • Enhanced value stream mapping techniques
    • Improving flow, visibility, and outcomes
    • Value co-creation with stakeholders

    Module 6: Experience Management (New Emphasis)

    • Customer experience focus
    • User experience integration
    • Experience-driven service delivery
    • Measuring experience outcomes
    • Transparency and measurable value

    Module 7: Four Dimensions of Product and Service Management

    • Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes
    • How dimensions apply to digital products and services

    Module 8: Digital Operating Models

    • Modern organizational structures
    • Digital-first business approaches
    • Agile and adaptive ways of working
    • Integration with Design Thinking, Agile, and DevOps

    Module 9: Sustainability Integration

    • Sustainability-driven service design
    • Environmental responsibility in IT operations
    • Long-term operational resilience
    • Sustainable value creation

    Module 10: Updated ITIL Practices

    • Terminology updates in the 34 ITIL practices
    • How practices apply in Version 5 context
    • Practice alignment with unified lifecycle

    Module 11: Transformation and Change

    • Managing transformation in digital environments
    • Organizational Change Management (OCM) integration
    • Leading change in AI-enabled contexts

    Module 12: Role-Aligned Guidance

    • Clearer, more targeted guidance for specific roles
    • Practical, actionable frameworks
    • Less abstract, more dynamic models

    Course Curriculumof the ITIL (Version 5) Foundation Bridge Certification Training

    The ITIL V5 Foundation Bridge curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation Bridge syllabus and covers all tested topics. Modules are delivered over 1 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation Bridge-format mock exams that mirror the live PeopleCert paper.

    • Overview of the evolution from ITIL 4 to Version 5
    • Understanding the 40% retained, 24% modified, and 36% new content breakdown
    • Key reasons for the Version 5 update

    With 60% of content either modified or entirely new, this module frames exactly where to focus your limited prep time.

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    The ITIL 5 Updates You Will MasterBuilt Around the Five Bridge Topics

    This bridge programme focuses only on what is new and changed in ITIL 5, building on the ITIL 4 Foundation knowledge you already hold. By the end you can apply the updated concepts, language and practices in real service management work.

    Key Enhancements in ITIL 5

    You will learn what has changed since ITIL 4, including the new and refined concepts, terminology and structural updates that define ITIL 5, so you can explain the framework's evolution with confidence.

    Digital Product and Service Management

    Understand how ITIL 5 reflects modern digital and AI-enabled environments, managing products and services across the full lifecycle of discovery, design, build, operation, delivery and support.

    Updated Language and Core Concepts

    Gain clarity on the refined terminology and principles in ITIL 5, so you can communicate consistently with teams, partners and stakeholders adopting the new framework.

    Enhanced Value Creation

    Explore how ITIL 5 reinforces value creation across the full stakeholder ecosystem, linking strategy, delivery and measurable outcomes through the evolved ITIL Value System.

    Value Stream Mapping and Management

    Learn how ITIL 5 introduces value stream mapping and management as a dedicated discipline to track flow, remove waste and improve service delivery performance.

    Applying ITIL 5 in Practice

    Integrate the ITIL 5 enhancements into your existing ITIL 4 knowledge and apply the updated guidance to improve collaboration, performance and results at work.

    Who Should TakeITIL V5 Foundation Bridge Certification Training in Zagreb?

    IT Service Manager

    ITSM Practitioner

    Service Desk Lead

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    ITIL-certified Professional

    Who Can Take This Certification Training

    ITIL V5 Foundation Bridge Certification Training Modesfor Professionals and Teams

    We offer flexible ITIL V5 Foundation Bridge training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer instructor-led classroom sessions, live online learning, corporate team training, or personalized coaching, choose the option that best supports your ITIL V5 Foundation Bridge certification journey.

    ITIL V5 Foundation Bridge Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 530

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    ITIL V5 Foundation Bridge Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation Bridge training format combines expert guidance, peer interaction, and practical exercises to help learners understand the latest ITIL updates and certification requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals who prefer in-person learning and structured preparation for the ITIL V5 Foundation Bridge certification exam.

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    ITIL V5 Foundation Bridge Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations looking to upgrade employee knowledge to the latest ITIL framework, standardize service management practices, and strengthen operational excellence through team-based learning initiatives. This ITIL V5 Foundation Bridge corporate training solution can be customized to organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations seeking ITIL V5 Foundation Bridge corporate training for employees and IT service management teams.

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    ITIL V5 Foundation Bridge Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides targeted ITIL V5 Foundation Bridge exam preparation and customized coaching support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to successfully earn the ITIL V5 Foundation Bridge certification.

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    ITIL V5 Foundation Bridge Live Virtual Training

    ITIL V5 Foundation Bridge Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 530

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation Bridge online training option offers flexibility while maintaining live engagement with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking ITIL V5 Foundation Bridge training online without compromising on live instructor interaction.

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    Why Choose Invensis LearningFor Your ITIL Foundation Bridge Certification Training in Zagreb

    As a trusted ITIL Foundation Bridge training company, Invensis Learning delivers ITIL training for professionals and organisations in Zagreb who want to transition from ITIL 4 to the current ITIL 5 framework with confidence. Our programmes combine accredited, PeopleCert-aligned courseware, experienced service management trainers, flexible delivery formats and learner-focused support. Whether you are upgrading your own credential or moving a whole team to ITIL 5, we provide a practical, well-structured experience built around real-world application and a clear path to the exam.

    • Accredited, PeopleCert-aligned courseware kept current with the ITIL 5 syllabus
    • Experienced trainers with real IT service management delivery background
    • Flexible live virtual, classroom and corporate training formats
    • Focused format that respects busy professionals' time
    • Exam preparation support and practice questions for the PeopleCert exam
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries
    • ISO 9001 and ISO 27001 certified training operations

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL (Version 5) Foundation Bridge Course Training Locations in ZagrebInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL V5 Foundation Bridge Training Location in Zagreb

    Hotel Westin, 1, Ulica Isidora Kršnjavoga, Local Board "Mimara", City District Donji grad, Zagreb, City of Zagreb, 10000, Croatia

    ITIL V5 Foundation Bridge Training Location in Zagreb

    Sheraton Zagreb, 2, Ulica kneza Borne, Local Board "Knez Mislav", City quarter Donji grad, Zagreb, City of Zagreb, 10000, Croatia

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    Corporate ITIL 5 Bridge TrainingFor Your Teams in Zagreb

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    • Transition entire ITIL 4 teams to ITIL 5 with minimal time off the job
    • Customised schedules built around your team's availability
    • Flexible onsite, live virtual or hybrid delivery for Zagreb teams
    • Experienced trainers with IT service management expertise
    • Standardised service practices across service desk and operations
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for local and multi-site teams

    Leading Organisations

    InfobipHrvatski TelekomA1 HrvatskaSpanCombisEricsson Nikola Tesla

    What Our Learners Say

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    Quick, Focused Upgrade to ITIL 5

    "The Bridge course covered exactly what changed from ITIL 4, nothing wasted. I sat the PeopleCert exam the same week and passed. My service management knowledge now matches what my employer expects."

    Ivan Horvat

    IT Service Manager

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    Clear Trainer and Current Content

    "I had ITIL 4 Foundation but wanted the latest credential. The trainer explained the value stream and digital product changes really clearly, and the focused format fit around my shifts."

    Ana Kovacevic

    Service Desk Team Lead

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    Worth It for the Time Saved

    "Refreshing my credential without redoing the whole Foundation was the main draw. The practice questions and notes made the ITIL 5 updates easy to follow and apply at work."

    Marko Babic

    IT Operations Specialist

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    Whole Team Moved to ITIL 5

    "We transitioned our service operations team to ITIL 5 in a single day each. Invensis arranged a live virtual cohort that suited our roster and kept our practices consistent across the team."

    Petra Novak

    L&D Manager, Telecommunications

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    Consistent and Well Organised

    "The corporate Bridge programme refreshed our ITIL 4 staff efficiently. Standardising on the current framework has made our governance and reporting more consistent across teams."

    Luka Maric

    Head of IT Services, Banking

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    Frequently Asked QuestionsHere's everything you may ask...

    The ITIL 5 Foundation Bridge is an AXELOS qualification that lets ITIL 4 Foundation holders upgrade to the ITIL 5 Foundation credential without taking the full exam. It covers only what is new and changed in ITIL 5 and is examined by PeopleCert.

    General

    What is the ITIL 5 Foundation Bridge certification?

    The ITIL 5 Foundation Bridge is an AXELOS qualification that lets ITIL 4 Foundation holders upgrade to the ITIL 5 Foundation credential without taking the full exam. It covers only what is new and changed in ITIL 5 and is examined by PeopleCert.

    Who should take the ITIL 5 Bridge in Zagreb?

    It is designed for service management professionals in Zagreb who already hold ITIL 4 Foundation, such as service desk leads, IT service managers, operations staff, consultants and trainers who want their credential to reflect the current framework.

    Is the ITIL 5 credential worth it?

    Yes. ITIL is the most widely recognised service management framework, and holding the current ITIL 5 credential keeps you competitive for service desk, operations and service management roles across Zagreb's IT services, telecom and banking employers.

    Do I need ITIL 4 Foundation before the Bridge?

    Yes. The Bridge assumes ITIL 4 Foundation knowledge, which is a formal prerequisite. If you do not hold ITIL 4 Foundation, you should take the full ITIL 5 Foundation course instead.

    How long is the ITIL 5 credential valid?

    The ITIL 5 certification is valid for three years. You renew it by earning 60 CPD points within the three-year cycle through PeopleCert, or by passing a higher ITIL 5 qualification.

    Pricing

    What is included in the ITIL 5 Bridge course fee?

    The fee typically includes accredited courseware, instructor-led training, practice questions and exam preparation support. Speak to a learning advisor for a quote tailored to your chosen format.

    How much does ITIL 5 Bridge training cost in Zagreb?

    Pricing varies by delivery format and whether the exam is bundled, so it is available on request. Contact us for current ITIL 5 Bridge training prices in Zagreb and any group rates.

    Is the exam fee included in the price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and some price it separately. PeopleCert exam fees vary by region, so confirm the current fee when you enrol.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams transitioning from ITIL 4 to ITIL 5. Ask about a group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Bridge exam?

    The ITIL 5 Bridge exam is a closed-book, multiple-choice examination with single-answer questions. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the ITIL 5 Bridge exam?

    The exam has 20 multiple-choice questions and a duration of 30 minutes. It tests only the new and changed content in ITIL 5, not the full ITIL 5 Foundation syllabus.

    What is the passing score for the ITIL 5 Bridge exam?

    The pass mark is 65 percent, which means answering at least 13 of the 20 questions correctly. Confirm current exam details with PeopleCert before you book.

    How do I book the ITIL 5 Bridge exam?

    You schedule the exam through PeopleCert, choosing OnVUE online proctoring available 24/7 or an authorised test centre. We guide you through booking after your training.

    What if I do not pass the first time?

    You can resit the exam by booking another attempt with PeopleCert. Our training and practice questions are designed to prepare you thoroughly, and we offer prep support to help you pass.

    Course Content

    Do I need prior experience for the ITIL 5 Bridge?

    You need ITIL 4 Foundation as a prerequisite, but no other formal experience is required. The Bridge builds on knowledge you already have and focuses only on the ITIL 5 updates.

    What topics does the ITIL 5 Bridge cover?

    It covers the key enhancements in ITIL 5, digital product and service management, updated language and concepts, the enhanced value creation approach, and applying ITIL 5 in practice.

    What learning resources are provided?

    You receive accredited courseware, practice questions, revision notes and trainer support covering the new and changed ITIL 5 content, so you can prepare efficiently for the exam.

    How long is the training?

    The Bridge is a focused, short programme that concentrates on what is new in ITIL 5. The total training hours are confirmed at enrolment depending on the format you choose.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware follows the official PeopleCert ITIL Foundation Bridge Version 5 syllabus, so you learn the current concepts, terminology and practices that the exam assesses.

    Enrollment

    How do I enrol in the ITIL 5 Bridge course in Zagreb?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor to pick a batch.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom sessions and customised corporate group training, so you can choose the option that fits your schedule in Zagreb.

    When can I start the ITIL 5 Bridge course?

    New cohorts run regularly in live virtual and classroom formats. See upcoming schedules or speak to a learning advisor to find the next available ITIL 5 Bridge batch.

    Can I reschedule my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.