Quality Function Deployment Training in Canada

Turn Customer Needs into Design

Build practical Quality Function Deployment skills with instructor-led QFD training for product designers, quality engineers and product managers across Canada. Learn to capture the Voice of the Customer, build the House of Quality, and translate customer needs into design and process decisions you can apply the next working day.

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Duration

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Mode

Hours

17K+ already enrolled

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Master QFD and Lead Customer-Driven Design in Canada

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CAD 640

What Is Quality Function Deployment and Why It MattersA Customer-Driven Design Skill

Quality Function Deployment (QFD) is a structured, customer-driven method for translating the Voice of the Customer into measurable design and engineering characteristics at every stage of product and service development. Our Quality Function Deployment training in Canada gives product designers, quality engineers and product managers the practical skill to capture what customers really need and turn it into design decisions using the House of Quality matrix.

Developed in Japan by Yoji Akao and Shigeru Mizuno and first applied at Mitsubishi's Kobe Shipyard in 1972, QFD is now a core tool in new product development, Design for Six Sigma and service design across Canada's automotive, aerospace, electronics and healthcare sectors. In one focused day you learn to build and read a House of Quality, prioritise design trade-offs using the correlation roof, and cascade requirements through the four QFD phases.

Whether you are designing new products in Ontario's manufacturing base or improving service delivery in a Canadian enterprise, this training builds capability you can use straight away. Start your QFD journey with Invensis Learning and design quality in from the very first requirement.

Key Highlightsof the Quality Function Deployment Training Course

End-to-End Skill Development

Structured Quality Function Deployment training in the Canada designed to help learners understand the core QFD concepts, tools, methods, and phases covered in the program
Course content aligned with current industry expectations, product development requirements, and practical learning objectives for quality and engineering professionals
Real-world examples and scenario-based learning to help learners connect QFD concepts with everyday product design and customer satisfaction situations
Guided learning support to help participants strengthen understanding, improve confidence, and apply QFD skills effectively at work

Structured Courseware and Learning Resources

Access to organized QFD course materials including House of Quality templates, QFD matrix worksheets, Voice of the Customer guides, and Kano Model analysis tools
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding of matrix calculation, customer needs analysis, and design target setting
Practice activities, assignments, quizzes, or workplace-based exercises included where applicable using the resources provided in the Online Quality Function Deployment course
Supplementary learning aids such as affinity diagram worksheets, tree diagram templates, cause-and-effect guides, and QFD four-phase reference cards

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced quality management practitioners with domain expertise in product development, QFD facilitation, and customer-driven design
Real-world examples, case discussions, and applied House of Quality matrix building activities to improve practical understanding of QFD methodology
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions on Voice of the Customer, needs prioritization, and design target translation
Learn through instructor-led Quality Function Deployment training focused on solving real product development and engineering challenges

Flexible Learning Support in Canada

Flexible training formats available for individual learners and corporate teams in the Canada
Options may include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on availability
Learning support designed to help participants stay on track before, during, and after the Quality Function Deployment training
Additional revision, refresher, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand QFD fundamentals including its definition, history, four-phase structure, and role in aligning product design with customer requirements
Learn how to capture Voice of the Customer, apply the Kano Model, and distinguish between customer needs and technical descriptors based on the course curriculum
Explore practical use cases showing how QFD is applied across product development, manufacturing, and service design environments in the Canada
Build role-relevant knowledge of House of Quality matrix construction, relationship weighting, and design target prioritization that supports better product decisions

Practice, Assessment, and Completion Support

Practice building QFD matrices, constructing House of Quality diagrams, and applying supporting tools through exercises and scenario-based activities where applicable
Use assessments to identify knowledge gaps in QFD concepts and strengthen understanding of weaker areas
Receive guidance from instructors or learning support teams to improve understanding of QFD methodology and stay aligned with course objectives
Earn a course completion certificate after successfully meeting the training requirements

Career and Workplace Application

Build practical QFD skills that can support career growth, role advancement, or improved product development performance in the Canada
Strengthen confidence in applying Voice of the Customer analysis, House of Quality matrices, and design target translation to real product and service challenges
Improve professional credibility through structured, skill-focused Quality Function Deployment training recognized across Canada industries
Enable enterprise-wide capability development through Quality Function Deployment corporate training for employees across product development, manufacturing, quality, and engineering teams.

Quality Function Deployment Training Eligibility in the CanadaWho Can Enroll?

No prior QFD experience is required to enroll; the course is open to all working professionals in the Canada
Basic familiarity with product development, quality management, or customer requirements analysis is helpful but not mandatory
Professionals from product development, manufacturing, quality, marketing, and R&D backgrounds are well suited for this training
Quality managers, engineers, and analysts involved in product design, process improvement, or customer satisfaction programs will benefit directly
Anyone seeking to strengthen customer-driven design, requirements analysis, and quality prioritization skills in the Canada will benefit from this program

Why QFD Skills Are Worth BuildingPractical Value for People and Teams

For Individuals

QFD training helps product designers, design engineers, quality engineers, product managers and Six Sigma practitioners build a structured, customer-driven approach to design. You learn to move from vague customer wants to measurable engineering targets using the House of Quality. Whether you are launching new products, redesigning a service, or supporting a DFSS or DMAIC project, the skills apply immediately to your day-to-day work.

If you want to design quality in from the start rather than inspect it in later, QFD is a foundational capability. You leave able to run a Voice of the Customer workshop, build a House of Quality, and cascade requirements to parts, processes and controls.

Capture the true Voice of the Customer and design products people actually want
Build and interpret the House of Quality matrix with confidence
Prioritise design decisions using customer-weighted, evidence-based trade-offs
Reduce costly late-stage redesign by resolving conflicts early
Apply QFD within Design for Six Sigma and DMAIC improvement projects
Translate requirements through the four QFD phases to production
Gain a transferable skill valued across Canadian manufacturing and service sectors
Earn a course completion certificate from Invensis Learning

For Organizations

QFD group training equips product development, engineering, quality and marketing teams to work from one customer-driven planning method. Delivered for whole teams, it creates a shared language for translating customer needs into design and process decisions. For organisations under pressure to launch better products faster, QFD reduces rework and connects every design choice to a customer requirement.

When a cross-functional team builds a House of Quality together, every function's input is captured and every engineering trade-off is made visible. That is where QFD delivers the most value, and why it works best as team training.

Aligns cross-functional product teams around real customer requirements
Reduces design iterations, warranty costs and time to market
Standardises how the Voice of the Customer is translated into specifications
Builds a documented, auditable link from customer need to production control
Supports ISO 9001:2015 design and development and APQP deliverables
Strengthens Design for Six Sigma and new product development capability
Delivered onsite or live virtual for whole product and quality teams
Creates immediate value by building a House of Quality on your own product

Where QFD Skills Take Your Career in CanadaIn-Demand Quality Roles

Quality Function Deployment is a practical design skill valued wherever Canadian organisations translate customer needs into products and services, from automotive and aerospace to electronics, medical devices and software. As advanced manufacturing scales and firms adopt Design for Six Sigma, professionals who can run a Voice of the Customer workshop and build a House of Quality stand out. QFD skills support roles such as quality engineer, design engineer, quality manager, product manager and continuous improvement specialist, and here is what the Canadian market is telling us right now.

C$85,000

Average quality engineer salary, Canada

per year, PayScale / Jobted 2026

C$100,000

Product design engineer average, Canada

per year, ERI / Talent.com 2026

55,600+

New advanced-manufacturing workers needed by 2026

Randstad / EMC Canada

225,000

Aerospace jobs supported, Canada

ISED, 2024

SECTORS HIRING

—Automotive and Auto Parts Manufacturing
—Aerospace and Defence
—Electronics and Advanced Manufacturing
—Medical Devices and Healthcare
—Consumer Goods and Food Production
—Software and Product Companies

GROWTH TRENDS

—Advanced manufacturing needing 55,600+ new workers by 2026
—Aerospace contributing $34.2B to GDP and 225,000 jobs
—Industry 4.0 and Design for Six Sigma adoption rising
—Wave of skilled-worker retirements opening senior roles
—Quebec and Ontario clusters driving product-design demand
—Customer-experience focus lifting QFD use in services

Sources: PayScale, Jobted, ERI SalaryExpert, Talent.com, Glassdoor (Canada) 2026; ISED, EMC Canada, Randstad Canada.

Designation

Quality Function Deployment Professionals in Canada : Salary Insights and Trends

Hiring Companies in Canada

C$66K

Min

C$85K

Average

C$115K

Max

PayScale, Jobted, Talent.com (Canada) 2026

Magna InternationalBombardierLinamarCelestica

Source: Magna International, Bombardier, Linamar, Celestica

Market Pressures Making QFD Skills Valuable in Canada

Products Designed on Assumption

Many Canadian product teams still design from internal opinion rather than evidence, so launches miss what customers value. QFD ties every design choice to weighted customer requirements.

QFD anchors design in the Voice of the Customer

Voice of the Customer Lost in Handoff

Customer insight gathered by marketing often disappears before it reaches engineering. QFD keeps requirements traceable from customer need to engineering target, so nothing is lost between teams.

QFD keeps requirements traceable across functions

Costly Late-Stage Redesign

Design conflicts found during prototyping or production are expensive to fix. The correlation roof surfaces trade-offs early, cutting rework, warranty costs and time to market.

The House of Quality surfaces trade-offs early

Skills Gap in Advanced Manufacturing

With 55,600+ new workers needed in advanced manufacturing by 2026, employers value engineers who can structure customer-driven design. QFD skills help professionals differentiate themselves.

QFD helps professionals stand out

Strict Customer and Regulatory Demands

Aerospace, automotive and medical-device firms must meet demanding customer and regulatory requirements. QFD gives teams a disciplined way to translate them into verifiable specifications.

QFD translates requirements into verifiable specs

Rising Service Quality Expectations

Canadian financial, healthcare and IT services face rising customer expectations. QFD extends the House of Quality to translate service requirements into delivery standards and controls.

QFD extends beyond manufacturing to services

Sources: ISED, EMC Canada, Randstad Canada, Trade.gov (Canada aerospace and manufacturing) 2026.

QFD is a practical, immediately applicable skill for product and quality professionals. Build customer-driven design capability your organisation can use from day one. Start your journey today.

Your Canada QFD Skills Upgrade

Before and After You Master QFD

Your Design Capability, Transformed

Canada's manufacturing and product economy rewards teams that design around real customer needs rather than assumption. Here is the gap QFD closes, and where mastering it takes your work.

Today

Design decisions rely on opinion, so products miss customer priorities

After QFD

You anchor every specification to weighted customer requirements

Today

Design decisions rely on opinion, so products miss customer priorities

Today

Late redesigns inflate cost and delay product launches

After QFD

You surface design conflicts early with the House of Quality roof

Today

Late redesigns inflate cost and delay product launches

Today

Your skills sit at task level with limited market signal

After QFD

You hold a customer-driven design skill valued across Canadian sectors, where quality engineers average around C$85,000

Today

Your skills sit at task level with limited market signal

You Master QFD

Before

Customer needs get lost between marketing and engineering

Now you have

A traceable link from the Voice of the Customer to engineering targets

Before

Customer needs get lost between marketing and engineering

Before

No structured way to prioritise competing design goals

Now you have

A clear method to rank characteristics by customer importance

Before

No structured way to prioritise competing design goals

Before

Requirements stop at product level with no cascade

Now you have

The skill to cascade needs through parts, process and production

Before

Requirements stop at product level with no cascade

Before

QFD feels theoretical and hard to start

Now you have

Hands-on House of Quality practice you can run at work immediately

Before

QFD feels theoretical and hard to start

"The teams that design quality in from the first requirement consistently outperform those that inspect it in later, and QFD is how they do it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, ERI SalaryExpert, Talent.com (Canada) 2026.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Module 2: Pre-Planning a QFD Project

Defining project scope, objectives, and completion criteria for a QFD initiative
Assembling the cross-functional QFD team and assigning roles and responsibilities
Gathering Voice of the Market data and establishing documentation requirements

Module 3: Voice of the Customer

Understanding the three quality levels from the Kano Model: basic, performance, and excitement
Methods for collecting customer information including interviews, surveys, and observation
Translating raw customer input into structured, actionable customer requirement statements

Module 4: Needs vs. Features

Distinguishing between what customers need and how products or processes can deliver those needs
Understanding abstraction levels and how to move from customer language to technical descriptors
Translating customer needs into measurable performance characteristics for the QFD matrix

Module 5: Calculating a QFD Matrix

Understanding the whats versus hows framework and its role in QFD matrix structure
Building the relationship matrix and applying weighting scales to prioritize design requirements
Completing Phase I QFD calculations to generate a ranked set of technical design targets

Module 6: Rooms in the House of Quality

Understanding the structure of the House of Quality including the roof, walls, ceiling, and floor
Building each room of the House of Quality step by step and understanding its role
Evaluating and interpreting completed House of Quality matrices for design decision-making

Module 7: Beyond the House of Quality

Applying the Phase II product design matrix to translate technical requirements into component characteristics
Building Phase III process design matrices and Phase IV production planning matrices
Connecting the four-phase QFD cascade to ensure design intent flows through to production

Module 8: Affinity Diagrams

Creating affinity diagrams to organise large volumes of customer requirements into logical groups
Facilitating team-based affinity sessions to build shared understanding of customer needs
Using affinity diagrams as input to the QFD matrix planning process

Module 9: Tree Diagrams

Building tree diagrams to hierarchically decompose high-level requirements into detailed specifications
Using tree diagrams to connect customer needs to measurable technical attributes
Integrating tree diagrams with the QFD matrix to improve requirement traceability

Module 10: Cause-and-Effect Diagrams

Constructing cause-and-effect diagrams to identify contributors to quality and design performance gaps
Using fishbone analysis within a QFD context to address root causes of customer dissatisfaction
Combining cause-and-effect analysis with QFD matrix outputs to prioritize design improvements

Module 11: Flowcharts

Creating process flowcharts to document and visualize product development and quality workflows
Using flowcharts to map handoffs, decision points, and quality checkpoints in the design process
Integrating flowcharts with QFD planning to align process steps with customer requirements

Course Curriculumof the Quality Function Deployment Training

The online Quality Function Deployment training course curriculum in the Canada is structured across eleven modules delivered in a one-day intensive program. The course progresses from foundational QFD concepts through to advanced matrix construction, House of Quality application, and supporting quality tools.

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Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

Module 1: QFD Introduction

Definition, history, and the four-phase QFD process structure
Benefits of QFD for product development, customer alignment, and defect reduction
Use cases and industry applications of QFD across manufacturing, services, and product design

Reframes product design as a customer-driven process from day one, instead of an engineering guess corrected later.

100% Secure and Safe download

The QFD Skills You Will BuildHands-On, Tool by Tool

In this Quality Function Deployment training you will learn to capture the Voice of the Customer, build the House of Quality, and translate customer needs into engineering and process specifications. By the end of the programme you can run a Voice of the Customer workshop, interpret a completed House of Quality, and cascade requirements to production.

Voice of the Customer Capture

Gather and structure customer needs using interviews, observation, surveys and the affinity diagram, then classify them with the Kano model into must-be, performance and delighter requirements.

House of Quality Construction

Build all six rooms of the House of Quality: customer requirements, engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and engineering targets.

Prioritising Design Decisions

Calculate absolute and relative technical importance, identify the vital-few characteristics that drive satisfaction, and locate design hot spots before expensive prototyping begins.

Resolving Design Trade-Offs

Read the correlation roof to find conflicting characteristics, then resolve them through innovation or deliberate compromise rather than guesswork or late rework.

Cascading QFD Through Four Phases

Deploy requirements from product planning to parts deployment, process planning and production control, keeping every decision traceable back to a customer need.

Applying QFD in DFSS, DMAIC and Services

Use QFD in the DMADV Measure phase and the DMAIC Define phase, and extend the House of Quality to service, healthcare and software design.

Who Should TakeQuality Function Deployment Training in Canada?

R&D Personnel

Project Managers

Service Team Leaders

Design and Process Engineers

Manufacturing Engineers and Managers

Quality Personnel and Consultants

Marketing and Sales Professionals

Product Development Personnel

Who Can Take This Certification Training

Quality Function Deployment Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer self-paced learning or a structured, corporate, instructor-led experience, choose the option that best supports your skill development journey with the best Quality Function Deployment online training options.

Quality Function Deployment Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

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Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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Quality Function Deployment Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

CAD 640

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences delivered through weekday Quality Function Deployment training.

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Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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Quality Function Deployment Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized Quality Function Deployment training for companies.

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Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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Quality Function Deployment Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions delivered by thr trusted Quality Function Deployment training company.

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Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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Quality Function Deployment Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This classroom Quality Function Deployment training combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning for QFD Training in CanadaTrusted Training, Real Application

As a trusted Quality Function Deployment training company in Canada, Invensis Learning delivers structured QFD training for individual professionals and organisations that want to build customer-driven design capability. Our programmes combine experienced trainers, hands-on House of Quality workshops, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team in Canada, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Aligned to ISO 9001:2015 quality-management and ISO 27001:2022 information-security standards
Experienced trainers with real product development and quality expertise
Hands-on House of Quality workshops using realistic product and service scenarios
Flexible delivery: live virtual, classroom and onsite corporate formats
Practical, tool-focused learning you can apply the next working day
Dedicated learner support before, during and after training
Customised group training for cross-functional product and quality teams
Course completion certificate provided by Invensis Learning

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

Quality Function Deployment Training Locations in CanadaAll our classroom training is now available online at your convenience

Quality Function Deployment in Canada

Hotel Nelligan, 106 Saint-Paul St W, Montreal, Quebec H2Y 1Z3

Quality Function Deployment in Canada

Hotel Fairmont Le Manoir Richelieu, 181 Rue Richelieu, La Malbaie, QC G5A 1X7

Quality Function Deployment in Canada

Hotel Nelligan, 106 Saint-Paul St W, Montreal, Quebec H2Y 1Z3

Quality Function Deployment in Canada

Hotel Fairmont Le Manoir Richelieu, 181 Rue Richelieu, La Malbaie, QC G5A 1X7

Corporate QFD Training in CanadaBuilt Around Your Own Products

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Tailored QFD training for product, engineering, quality and marketing teams
Delivered onsite, live virtual, hybrid or blended to fit your schedule
Build a House of Quality on one of your own real products or services
Role-based examples relevant to your sector and product lines
Flexible scheduling around team and project availability
Dedicated coordination and learner support throughout
Scalable delivery for teams across Canada and global sites

What Our Learners Say

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Applied It on a Live Project Straight Away

"The House of Quality exercises finally made QFD click for me. I ran a Voice of the Customer session on a live project the week after, and the correlation roof helped my team catch a design conflict we would have missed."

Daniel Fournier

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Practical from Start to Finish

"Clear, practical and hands-on. I now build the relationship matrix and calculate column importance with confidence, and I can explain to engineering why certain customer requirements should drive our targets."

Amanda Chen

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Bridged the Gap with Engineering

"As a product manager I wanted a structured way to connect customer research to specifications. The four-phase cascade and Kano model sections were exactly what I needed to work better with my design team."

Priya Sharma

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Real Value from Team Training

"We ran this as an onsite session for our new product development team. Building a House of Quality on one of our own products created immediate value and gave everyone a shared language for design trade-offs."

Marc Tremblay

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Standardised Our Design Translation

"The training standardised how our engineers translate customer and regulatory requirements into specifications. It fits neatly alongside our ISO 9001 design process and has already reduced back-and-forth in reviews."

Sarah MacDonald

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4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Frequently Asked QuestionsHere's everything you may ask...

QFD is a structured, customer-driven method for translating the Voice of the Customer into measurable design and engineering characteristics. It uses the House of Quality matrix to map what customers want to how the design will deliver it, across product and service development.

General

What is Quality Function Deployment (QFD)?

Is QFD training worth it for my career?

Yes. QFD is a practical, transferable skill valued across Canada's automotive, aerospace, electronics, medical-device and service sectors, where product designers, engineers and quality professionals earn strong salaries. It helps you design products customers actually want.

Who should attend the QFD training?

The training suits product designers, design and quality engineers, product managers, marketing and R&D professionals, and Six Sigma Green and Black Belts who translate customer requirements into design or service specifications. It also helps cross-functional product teams.

Do I need prior experience to take QFD training?

No. The course introduces QFD and the House of Quality from first principles, so no prior experience is required. Familiarity with product development or quality management is helpful but not essential.

What method is the QFD training based on?

The training is grounded in the QFD methodology developed by Yoji Akao and Shigeru Mizuno, centred on the four-phase QFD system and the House of Quality. It aligns with Design for Six Sigma and ISO 9001:2015 design and development principles.

Pricing

How much does QFD training cost in Canada?

Pricing varies by delivery mode, such as live virtual, classroom or corporate, and by group size. Individual and corporate options are available on request. Speak with a learning advisor for a current quote for your needs.

What is included in the QFD course fee?

The fee typically includes instructor-led training, structured courseware, hands-on House of Quality exercises, learning resources and a course completion certificate from Invensis Learning. Confirm the exact inclusions when you request a quote.

Do you offer group or corporate pricing?

Yes. Volume-based corporate pricing is available for teams, with customised schedules for product, engineering and quality groups. Ask about corporate or group pricing for a tailored quote.

Are there savings for training a whole team?

Corporate group training is priced by team size and delivery format, and often works out more cost-effective per learner than individual seats. Request a quote for your team to see the options.

How do I pay for the training?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Talk to a learning advisor to choose the payment option that suits you.

Assessment

Is there a test at the end of the QFD training?

No. QFD training is a practical, skills-based course with no test. Your learning is reinforced through hands-on House of Quality construction exercises, case studies and team discussion during the one-day programme.

How is my learning assessed during the course?

Learning is assessed informally through hands-on activities: structuring the Voice of the Customer with an affinity diagram, classifying needs with the Kano model, and building and interpreting a full House of Quality matrix from a realistic scenario.

Do I receive anything on completion?

Yes. On completing the programme you receive a course completion certificate from Invensis Learning, recognising that you have covered the full QFD methodology and House of Quality workshop.

Will I be able to use QFD at work afterwards?

Yes. The skills apply immediately. You leave able to facilitate a Voice of the Customer workshop, build and read a House of Quality, resolve design trade-offs and cascade requirements through parts, process and production planning.

How long is the QFD training?

The programme is delivered in one day (eight hours), covering QFD foundations, the Voice of the Customer, full House of Quality construction, interpretation, four-phase cascading, and QFD in DFSS, DMAIC and service design, with hands-on exercises throughout.

Course Content

What topics are covered in the QFD training?

The course covers QFD principles and origins, Voice of the Customer capture, the Kano model, full House of Quality construction, interpreting the matrix, four-phase QFD cascading, and applying QFD in Design for Six Sigma, DMAIC and service design.

What will I learn about the House of Quality?

You learn to build all six rooms: customer requirements, engineering characteristics, the relationship matrix, the correlation roof, competitive benchmarking and engineering targets. You also calculate column importance and identify design hot spots.

Are there hands-on exercises in the training?

Yes. Hands-on House of Quality construction runs throughout the day. You structure customer needs with an affinity diagram, classify them with the Kano model, and build and interpret a House of Quality from a realistic product or service scenario.

Does QFD apply to services as well as products?

Yes. While QFD originated in manufacturing, the course covers service applications in healthcare, financial services and IT, as well as software design. The House of Quality applies wherever customer requirements must become design or delivery specifications.

How does QFD fit with Six Sigma?

QFD is a core tool in Design for Six Sigma, used in the DMADV Measure phase to translate the Voice of the Customer into CTQs, and in the DMAIC Define phase to prioritise which requirements to address. The course shows how to apply it in both.

Enrollment

How do I enrol in the QFD course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

What training formats are available in Canada?

We offer online (live virtual) instructor-led training, classroom sessions, and customised onsite corporate group training, so you can choose the format that fits your schedule and team across Canada.

How soon can I start the QFD training?

New batches run regularly in live virtual format, and corporate sessions are scheduled around your team's availability. View upcoming schedules or talk to a learning advisor to find the earliest suitable date.

Can I reschedule or transfer my enrolment?

Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that fits your schedule.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.