ITIL Version 5 Foundation Certification Training in Ottawa

Walk Out Certified

Master modern digital product and service management and prepare for the PeopleCert ITIL 5 Foundation exam with instructor-led training from an experienced ITIL Version 5 Foundation training company, built for Ottawa's government, telecom and software professionals. Learn the ITIL Value System, guiding principles and the service lifecycle from accredited trainers, and earn a globally recognised credential that employers across the National Capital Region trust.

Flexible

Duration

Live

Mode

Hours

5K+ already enrolled

4.5 (24+ Reviews)

4 enrolled this week

12 viewing right now

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Ottawa

Starts from

CAD 2440

What Is the ITIL Version 5 Foundation Certification?Your Entry into Modern ITSM

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management. ITIL Version 5 Foundation certification training in Ottawa gives IT and business professionals a globally recognised grounding in the ITIL Value System, the guiding principles and the product and service lifecycle.

The course suits service desk staff, support analysts, IT operations professionals and managers who want to move from reactive ticket handling to modern, value-led service management. With Ottawa's federal departments, Kanata North telecom firms and downtown software companies all running formal ITSM, certified professionals are in steady demand across the capital.

Delivered in live online and classroom formats by accredited trainers, the programme prepares you for the 40-question PeopleCert exam and gives you a credential that travels across sectors and borders. Start your ITIL 5 journey with Invensis Learning and build skills employers value.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Ottawa designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Ottawa
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Ottawa

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Ottawa
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Ottawa
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in OttawaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from ITIL 5 Foundation CertificationOutcomes That Advance Your Career

For Individuals

ITIL 5 Foundation training helps professionals build modern service management knowledge and prepare for the PeopleCert exam. The course suits support analysts, service desk staff and IT operations professionals who want recognised, portable skills. Whether you are formalising on-the-job experience, moving up from helpdesk work, or supporting services in government, telecom or software, this training builds capability that employers across Ottawa value.

If you want to grow into service management with a credential trusted worldwide, ITIL 5 Foundation is a clear first step. You gain a structured grounding in digital product and service management, exam readiness, and a path that opens senior roles over time.

Earn a globally recognised PeopleCert credential that proves modern ITSM capability
Open doors to service desk, ITSM and IT operations roles across Ottawa
Speak the shared language of the ITIL Value System and guiding principles
Apply continual improvement and value co-creation to real service work
Stand out for roles that list ITIL as preferred or required
Build a foundation for higher ITIL 5 qualifications
Strengthen earning potential as you move from support into service management

For Organizations

ITIL 5 Foundation group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for IT service desks, operations teams or whole departments. For organisations modernising IT and adopting cloud, this training provides a scalable, flexible way to raise service quality and align delivery with value.

If your teams struggle with inconsistent processes and rising incident volumes, ITIL 5 Foundation training creates a common service management language. Staff gain a standardised approach to value co-creation, continual improvement and the service lifecycle.

Standardises service management practice across IT teams
Improves service quality, uptime and customer experience
Aligns IT delivery with business value and strategy
Builds a common ITIL vocabulary across departments
Reduces incidents and rework through proven practices
Supports digital transformation and cloud adoption
Develops in-house ITSM capability with flexible delivery
Scales training for distributed and hybrid teams

ITIL V5 Foundation Exam Format in OttawaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Ottawa

The total cost of getting ITIL V5 Foundation certified in Ottawa includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Ottawa delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Ottawa is CAD 2440

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where ITIL 5 Skills Take Your CareerRoles Hiring in Ottawa

ITIL is a recognised marker of service management skill across Ottawa, valued by federal departments, Kanata North telecom firms, software companies and IT consultancies that run formal ITSM at scale. As government modernises its digital services and enterprises move to the cloud, ITIL-certified professionals are increasingly sought after. Demand spans the ladder, from service desk analyst to ITSM lead and IT service manager, and here is what the market is telling us right now.

C$100,039

IT Service Manager salary, Canada

average, Glassdoor 2026

C$101,470

IT Manager salary, Ottawa

average, PayScale

C$61,543

Service Desk Analyst salary, Ottawa

average, PayScale

400+

Government IT roles listed, Ottawa

LinkedIn 2026

SECTORS HIRING

—Federal Government and Public Sector
—Telecom and Network Infrastructure (Kanata North)
—Software and SaaS
—Defence, Security and Cybersecurity
—Healthcare and Public Health
—Professional Services and IT Consulting

GROWTH TRENDS

—Federal digital transformation and Shared Services Canada modernisation
—Kanata North tech hub with 540+ companies and 33,000 workers
—Cloud migration driving demand for ITSM standardisation
—AI and automation reshaping IT operations and service desks
—Security-sensitive government environments requiring formal ITSM
—Steady demand for ITIL-certified support and operations talent

Sources: PayScale, Glassdoor, Indeed, LinkedIn (Canada) 2026; Invest Ottawa, Kanata North Business Association.

Designation

ITIL Version 5 Foundation Certified Professionals in Ottawa : Salary Insights and Trends

Hiring Companies in Ottawa

C$48K

Min

C$62K

Average

C$80K

Max

PayScale, Indeed (Ottawa) 2026

City of OttawaCGICalianShared Services Canada

Source: City of Ottawa, CGI, Calian, Shared Services Canada

Why ITIL 5 Skills Are in Demand in Ottawa

Government Digital Transformation

Ottawa's federal departments are modernising digital services through Shared Services Canada, and they need staff fluent in formal, value-led service management to deliver reliably at scale.

ITIL 5 builds modern service management skills

Cloud and Hybrid Complexity

As organisations shift to cloud and hybrid models, fragmented processes cause outages and rework. ITIL practices give teams a consistent way to manage services end to end.

ITIL 5 builds lifecycle and value skills

Service Desk Standardisation Gap

Many Ottawa IT teams run support tool by tool with no shared framework. ITIL 5 closes that gap with proven practices for incidents, requests and continual improvement.

ITIL 5 builds incident and request skills

Cybersecurity and Compliance Pressure

Security-sensitive government and defence environments demand auditable, governed service processes. ITIL gives professionals the structure employers must evidence.

ITIL 5 builds governance and control skills

Telecom and Network Service Scale

Kanata North firms such as Nokia, Ciena and Ericsson run vast network services where availability is critical, raising demand for staff who manage services the ITIL way.

ITIL 5 builds service delivery skills

ITSM Talent Shortage

Ottawa's IT pool is deep in technical skills but thinner in framework-fluent service managers. An ITIL credential makes holders visible and competitive for senior roles.

ITIL 5 makes certified professionals stand out

Sources: Invest Ottawa, Kanata North Business Association, Shared Services Canada; Indeed, LinkedIn (Canada) 2026.

ITIL 5 Foundation is more than a credential. It is a career multiplier for service professionals in Ottawa. Join those who turn reactive support into value-led service management. Start your journey today.

Your Ottawa Career Transformation

Your IT Career Before and After ITIL 5

The Shift Employers Notice

Ottawa's IT market is expanding with government digital transformation and a deep telecom and software base, and employers increasingly separate framework-fluent service professionals from the rest. Here is which side of that line you want to be on.

Today

Service desk pay in Ottawa often sits around C$62,000 with limited leverage

After ITIL 5

Service and operations manager bands in Canada reach around C$100,000 and beyond

Today

Service desk pay in Ottawa often sits around C$62,000 with limited leverage

Today

Passed over for ITSM roles that list ITIL as preferred

After ITIL 5

Eligible for service management roles across the National Capital Region

Today

Passed over for ITSM roles that list ITIL as preferred

Today

Strong on tools, but employers want framework fluency

After ITIL 5

Fluent in modern digital product and service management practice

Today

Strong on tools, but employers want framework fluency

You earn your ITIL 5 Foundation

Before

Service skills learned on the job with no formal recognition

Now you have

A globally recognised ITIL 5 credential from PeopleCert (AXELOS)

Before

Service skills learned on the job with no formal recognition

Before

Limited to support and helpdesk tasks with little progression

Now you have

A clear route into ITSM, service management and operations roles

Before

Limited to support and helpdesk tasks with little progression

Before

Reactive, ticket-by-ticket ways of working

Now you have

Command of the ITIL Value System, guiding principles and lifecycle

Before

Reactive, ticket-by-ticket ways of working

Before

Recognition that does not travel between employers or sectors

Now you have

A credential trusted across government, telecom and software in Ottawa

Before

Recognition that does not travel between employers or sectors

"The gap between running tickets and leading services is increasingly a recognised credential, and Ottawa's top employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor, Indeed (Canada) 2026.

How to Get ITIL V5 Founfdation Certified in Ottawa Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Ottawa is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

100% Secure and Safe download

The Skills You Will Build in This ProgrammePractices You Apply at Work

The ITIL 5 Foundation programme helps learners build modern service management knowledge, practical application skills and exam readiness. By the end, you can explain the ITIL Value System and apply the framework to real service situations.

Digital Product and Service Management

Understand what you will learn in ITIL 5 Foundation, starting with how digital products and services create value across their lifecycle and why continual improvement sits at the heart of modern service management.

The ITIL Value System

Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system for creating value.

The Guiding Principles

Apply the ITIL guiding principles, such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical, to make better service decisions.

The Four Dimensions of Service Management

Take a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected.

The Product and Service Lifecycle

Explore how products and services move from discovery and design through build, operation, delivery and support, and how each stage works together to sustain value.

Continual Improvement and Value Streams

Build skill in continual improvement, value co-creation and Value Stream Mapping and Management, so you can optimise flow and reduce waste in everyday service work.

Who Should TakeITIL V5 Foundation Certification Training in Ottawa?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Untitled

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Untitled

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

CAD 2440

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Untitled

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Untitled

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

Untitled

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Untitled

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Professionals Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Ottawa

As a trusted ITIL Version 5 Foundation training company in Ottawa, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations looking to build modern service management capability and prepare for the PeopleCert exam. Our programmes combine experienced, accredited instructors, flexible delivery formats, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning a live online cohort for your team, Invensis Learning provides a professional training experience designed around practical understanding, real-world application and measurable learning outcomes.

Accredited training delivery with PeopleCert-aligned ITIL 5 courseware
Experienced, certified trainers with real ITSM and service delivery exposure
Flexible formats: live online instructor-led, classroom and corporate group training
Structured study materials, practice questions and exam readiness support
ISO 9001 and ISO 27001 certified for quality and information security
Dedicated learner support before, during and after training
Customised schedules for individuals, teams and organisations
Trusted by professionals and organisations across multiple industries

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

15+

Years of Training Excellence

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in OttawaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Ottawa

Andaz Ottawa Byward Market 325 Dalhousie St, Ottawa, ON K1N 7G1

ITIL Version 5 Foundation in Ottawa

Delta Hotels by Marriott Ottawa City Center 101 Lyon St N, Ottawa, ON K1R 5T9

ITIL Version 5 Foundation in Ottawa

Andaz Ottawa Byward Market 325 Dalhousie St, Ottawa, ON K1N 7G1

ITIL Version 5 Foundation in Ottawa

Delta Hotels by Marriott Ottawa City Center 101 Lyon St N, Ottawa, ON K1R 5T9

Corporate ITIL 5 Foundation TrainingFor Your Ottawa Teams

Untitled

Suitable for small, medium and large teams
Customised schedules based on team availability
Flexible delivery through onsite, live virtual or hybrid formats
Accredited trainers with relevant ITSM and industry expertise
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for group programmes
Scalable delivery for teams across Ottawa and global locations

What Our Learners Say

Untitled

Passed on My First Attempt

"The ITIL 5 Foundation course finally connected the dots between the tickets I handle every day and the bigger service picture. The trainer explained the Value System clearly, and I passed the PeopleCert exam on my first attempt."

Marc Tremblay

Untitled

0/0

Skills I Use at Work

"Practical and very well structured. The guiding principles and the four dimensions are things I now use at work, not just exam topics. The live online sessions fit around my shifts perfectly."

Sarah Mitchell

Untitled

0/0

A Solid Step Up

"I took this to move from incident work into service management. The lifecycle and continual improvement modules were the most useful for me, and the practice questions made the exam far less stressful."

Daniel Cote

Untitled

0/0

Standardised Our Service Practice

"We trained a federal service delivery team with Invensis Learning. The shared ITIL vocabulary improved how our people handle requests and incidents, and the group sessions were tailored to our public sector context."

Jennifer Laflamme

Untitled

0/0

Reliable Corporate Delivery

"As an L&D manager in telecom, I needed consistent service management training across distributed teams. The corporate programme was flexible, the trainers were credible, and our pass rate was excellent."

Robert Chen

Untitled

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

Enquire with us now

Drop us a query and our learning consultant will reach out to you shortly

Get Course Details & Pricing

Fill out this form and we will respond quickly.

We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

Halifax Quebec City Vancouver Toronto Calgary Edmonton Montreal Ottawa Saskatoon Winnipeg

Explore Our Other Course Categories

Agile Certification Training Courses

Project Management Certification Training Courses

IT Service Management Certification Training Courses

Quality Management Certification Courses

DevOps Certification Training Courses

IT Governance Certification Training Courses

Other Related Courses

Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL 5 Foundation is a globally recognised entry-level credential valued by Ottawa employers across federal government, telecom and software, where formal service management is the norm. It helps you move from reactive support into ITSM roles where service and operations managers earn around C$100,000.

General

Is the ITIL 5 Foundation certification worth it in Ottawa?

What is the ITIL Version 5 Foundation certification?

ITIL Version 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the guiding principles and the service lifecycle, giving IT and business professionals a shared, modern framework.

Who should take the ITIL 5 Foundation course?

The course suits service desk staff, support analysts, IT operations professionals, managers and any business professional who wants a recognised grounding in modern service management. There are no formal prerequisites, so it is open to beginners and experienced staff alike.

Are there any prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to all. No prior ITIL or ITSM knowledge is required, which makes it an accessible entry point for IT and business professionals at any career stage.

How long is the ITIL 5 Foundation certification valid?

The ITIL 5 Foundation certification is valid for three years. To renew it, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. You can confirm current renewal options through PeopleCert.

Pricing

How much does ITIL 5 Foundation training cost in Ottawa?

Training fees vary by format and cohort, and a combined training and exam package is available on request. Your fee includes accredited courseware, practice questions and exam readiness support. The PeopleCert exam fee is billed separately. Request a quote for current pricing.

What is included in the course fee?

The training fee typically includes PeopleCert-aligned courseware, practice questions, exam readiness support, learner support and a course completion certificate. The exam fee is usually purchased as part of a training and exam bundle or separately through PeopleCert.

Is the exam fee included in the training price?

It depends on the package. Some plans bundle the PeopleCert exam with training, while others quote it separately. PeopleCert bills the exam under regional pricing. Ask a learning advisor which option suits you and request a tailored quote.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams and departments in Ottawa and beyond. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that fits your budget.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online with PeopleCert proctoring or at authorised test centres worldwide.

How many questions are on the exam and how long is it?

The exam has 40 questions and you have 60 minutes (1 hour) to complete it. It is a single-answer, multiple-choice format covering the nine topic areas of the ITIL 5 Foundation syllabus.

What is the passing score for ITIL 5 Foundation?

You need 65% to pass, which is 26 out of 40 questions correct. The exam is closed book, so the course focuses on building broad understanding across all of the syllabus topic areas.

How and where do I take the exam?

You can take the exam through PeopleCert online proctoring, available around the clock from home or office, or at a PeopleCert authorised test centre. Our team can guide you through booking and scheduling once you are ready.

What is the exam application process?

After your training you purchase the exam through PeopleCert, schedule your slot online or at a test centre, and complete the 40-question exam. We guide you through registration and readiness so the process is straightforward. Talk to a learning advisor for support.

Course Content

What topics are covered in the ITIL 5 Foundation training?

The training covers the ITIL 5 Foundation syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

Can a beginner take this course?

Yes. ITIL 5 Foundation is designed for beginners and requires no prior experience or ITIL knowledge. Accredited trainers explain each concept from the ground up, and practice questions help you build confidence before the exam.

What learning materials are provided?

You receive PeopleCert-aligned courseware, practice questions, topic-wise revision aids and exam readiness support. These materials map to the ITIL 5 Foundation syllabus so you can study with confidence.

Are practice tests and mock exams included?

Yes. The programme includes practice questions and mock-style assessments aligned to the exam format, helping you identify weak areas and get comfortable with the 40-question, single-answer style before exam day.

Is the courseware aligned with the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert (AXELOS), covering the nine topic areas tested in the exam.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

What training formats are available?

We offer live online (live virtual) instructor-led training, classroom training and customised corporate group training. This lets you choose the format that fits your schedule, whether you prefer online learning or in-person sessions.

How soon can I start?

New cohorts run regularly across live online and classroom formats, so you can usually start within days. Check the upcoming schedules or speak with a learning advisor to find the next batch that suits you.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in OttawaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where ITIL 5 Skills Take Your CareerRoles Hiring in Ottawa

ITIL Version 5 Foundation Certification Training in Ottawa

What Is the ITIL Version 5 Foundation Certification?UntitledYour Entry into Modern ITSM

What Is the ITIL Version 5 Foundation Certification?Your Entry into Modern ITSM

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in OttawaDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from ITIL 5 Foundation CertificationOutcomes That Advance Your Career

ITIL V5 Foundation Exam Format in OttawaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Ottawa

Where ITIL 5 Skills Take Your CareerRoles Hiring in Ottawa

SECTORS HIRING

GROWTH TRENDS

Why ITIL 5 Skills Are in Demand in Ottawa

Government Digital Transformation

Cloud and Hybrid Complexity

Service Desk Standardisation Gap

Cybersecurity and Compliance Pressure

Telecom and Network Service Scale

ITSM Talent Shortage

Your IT Career Before and After ITIL 5

The Shift Employers Notice

How to Get ITIL V5 Founfdation Certified in Ottawa Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

The Skills You Will Build in This ProgrammePractices You Apply at Work

Digital Product and Service Management

The ITIL Value System

The Guiding Principles

The Four Dimensions of Service Management

The Product and Service Lifecycle

Continual Improvement and Value Streams

Who Should TakeITIL V5 Foundation Certification Training in Ottawa?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Professionals Choose Invensis LearningFor ITIL Version 5 Foundation Certification Training in Ottawa

ITIL Version 5 Foundation Training Locations in OttawaAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation TrainingFor Your Ottawa Teams

What Our Learners Say

Enquire with us now

Get Course Details & Pricing

We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

Explore Our Other Course Categories

Other Related Courses

ITIL Version 5 Foundation

VeriSM™ Foundation

ITIL 4 Foundation

ITIL (Version 5) Foundation Bridge

SIAM Foundation

SIAM Professional

ITIL Version 5 Foundation

VeriSM™ Foundation

ITIL 4 Foundation