ITIL 5 Foundation Certification Training in Montreal

Walk Out Certified

Step into IT service management with instructor-led ITIL Version 5 Foundation training built for Montreal professionals. Learn the latest AXELOS (PeopleCert) framework for digital product and service management, prepare for the 40-question Foundation exam, and earn a globally recognised credential that employers across Quebec's IT services, banking and telecom sectors actively seek.

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Build Modern IT Service Skills with ITIL 5 in Montreal

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CAD 2440

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces professionals to digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in the digital era. ITIL 5 Foundation certification training in Montreal gives you a recognised, current credential that employers across the city's IT services, banking and telecom sectors value.

ITIL 5 is the fifth iteration of the framework, evolving beyond ITIL 4 with a clear focus on the product and service lifecycle, value co-creation and value stream management. The Foundation exam needs no prior experience, so it suits IT and business professionals at any career stage who want to prove they can run modern, value-led services.

Whether you are starting in service desk and support, moving into incident, change or service delivery roles, or formalising skills you already use, this training builds the knowledge the credential validates. Begin your ITIL journey with Invensis Learning and a clear, supported path from study to certified.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Montreal designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Montreal
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Montreal

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Montreal
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Montreal
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in MontrealDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why the Credential Is Worth EarningCareer Value for You and Your Team

For Individuals

ITIL 5 Foundation training helps you understand modern service management and prepare for the Foundation exam with confidence. The course suits service desk staff, IT support analysts, and professionals moving into incident, change or service delivery roles across Montreal. Whether you are entering IT service management for the first time or formalising skills you already practise in banking, telecom, gaming or consulting, this training builds capability aligned with what local employers expect.

If you want a recognised credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain practical service management knowledge, exam-focused preparation and a structured route that employers across Quebec and worldwide respect.

Earn a globally recognised, current AXELOS (PeopleCert) service management credential
Open doors to service desk, incident, change and service delivery roles in Montreal
Learn the latest ITIL 5 framework built for digital products and services
Speak a common service language understood across IT services, banking and telecom
Build confidence to link IT delivery to real business value and outcomes
Start with no prerequisites, then progress to higher ITIL 5 qualifications
Strengthen your CV with a credential employers list as preferred or required
Apply value co-creation, governance and continual improvement from day one

For Organizations

ITIL 5 Foundation group training helps organisations build modern service management capability by equipping teams with a shared framework and practical knowledge. The training can be delivered for IT operations, service desks, project teams or whole departments. For organisations adopting cloud, AI and digital services, this training provides a scalable, flexible way to standardise how services are designed, delivered and improved.

If your teams struggle with inconsistent service delivery or weak links between IT and business value, ITIL 5 Foundation training creates a common operating language. Staff gain a standardised approach to value co-creation, governance and continual improvement.

Builds a shared service management language across IT and business teams
Improves incident, change and service delivery consistency at scale
Connects IT service quality to customer outcomes and business value
Supports digital transformation, cloud and AI adoption with sound governance
Enables tailored group training aligned with your service operating model
Standardises practice across departments, suppliers and business units
Offers flexible live online and onsite delivery for teams in Montreal
Strengthens in-house service management capability and reduces rework

ITIL V5 Foundation Exam Format in MontrealWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Montreal

The total cost of getting ITIL V5 Foundation certified in Montreal includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Montreal delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Montreal is CAD 2440

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your ITIL 5 Foundation Career in MontrealRoles, Demand and Salary

ITIL 5 Foundation has become a trusted entry marker for service management careers across Montreal, valued by IT services firms, banks, telecom operators and gaming studios that run complex digital services. As Quebec invests heavily in AI, cloud and digital transformation, employers increasingly want professionals who can standardise service delivery and link IT to business value. Demand runs from service desk analyst through to service delivery and operations management, and here is what the local market is showing right now.

C$64,549

Average ITIL-certified salary, Montreal

per year, Glassdoor 2026

C$104,422

IT Service Delivery Manager, Montreal

average, SalaryExpert 2026

1,600+

Open IT roles listed, Montreal

Glassdoor, 2026

C$7.5B

Quebec innovation strategy

through 2027, Govt of Quebec

SECTORS HIRING

—IT Services, Consulting and GCCs
—Banking, Financial Services and Insurance
—Telecommunications and Media
—Gaming and Creative Technology
—Aerospace and Advanced Manufacturing
—AI, Cloud and Public Sector

GROWTH TRENDS

—AI research ecosystem anchored by Mila drawing global investment
—Quebec's C$7.5B innovation strategy funding digital transformation
—Talent shortage cited by a third of tech managers for 2026 hiring
—Cloud, DevOps and AI adoption raising demand for service governance
—Operating costs 30 to 40 percent below Toronto attracting employers
—Regulated banking and telecom sectors standardising ITSM practice

Sources: Glassdoor, SalaryExpert, PayScale, Salary.com, Indeed (Montreal, Quebec) 2026; Robert Half 2026 Salary Guide; Government of Quebec innovation strategy.

Designation

ITIL Version 5 Foundation Certified Professionals in Montreal : Salary Insights and Trends

Hiring Companies in Montreal

C$46K

Min

C$58K

Average

C$75K

Max

Indeed · CareerBeacon (Montreal) 2026

CGICofomoBell

Source: CGI · Cofomo · Bell

Why Service Management Skills Are in Demand Across Montreal

Digital Transformation Pressure

Quebec's C$7.5B innovation strategy is pushing Montreal employers to modernise services fast, yet many lack a shared framework to keep transformation reliable and value-led.

ITIL 5 builds value co-creation and governance skills

AI and Cloud Outpacing Process Maturity

Rapid AI and cloud adoption across the city often runs ahead of mature service management, creating risk that ITIL-trained professionals are hired to manage and reduce.

ITIL 5 builds the four dimensions and lifecycle skills

Scarce Transformation Talent

Nearly a third of technology managers name finding talent to execute transformation a top 2026 priority, making service-literate professionals genuinely sought after.

ITIL 5 helps certified professionals stand out

Service Reliability in Regulated Sectors

Montreal's banks, insurers and telecom operators need dependable, compliant services, so standardised ITIL practice for incidents and change is in steady demand.

ITIL 5 builds incident, change and continual improvement skills

Multi-Supplier Service Complexity

With large consulting and outsourcing ecosystems delivering IT across the region, organisations need professionals who can coordinate services across many suppliers.

ITIL 5 builds partner and value-stream management skills

Cost and Efficiency Discipline

Montreal's cost advantage attracts employers who still expect lean, efficient delivery, pushing teams to optimise services, cut waste and prove value continually.

ITIL 5 builds optimisation and continual improvement skills

Sources: Robert Half 2026 Salary Guide; Government of Quebec innovation strategy; Montreal International, Glassdoor (Montreal) 2026.

ITIL 5 Foundation is more than a credential. It is a practical edge for IT professionals in Montreal who want to run reliable, value-led services. Join those who connect IT delivery to business outcomes. Start your journey today.

Your Montreal Career Transformation

From Service Operator to Service Leader

How ITIL 5 Foundation Moves You Forward

Montreal's IT market is expanding with AI, cloud and digital transformation investment, and employers increasingly separate professionals who can run reliable, value-led services from those who cannot. Here is which side of that line a recognised service management credential puts you on.

Today

Salary capped with limited leverage to negotiate in the Montreal market

After ITIL 5

IT Service Delivery Manager roles in Montreal average around C$104,000, with operations leadership reaching far higher

Today

Salary capped with limited leverage to negotiate in the Montreal market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service roles across IT services, banking, telecom and gaming

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Confident in tasks, but employers want a structured service framework

After ITIL 5

Fluent in the ITIL Value System and the modern product and service lifecycle

Today

Confident in tasks, but employers want a structured service framework

You earn your ITIL 5 Foundation

Before

Service skills picked up on the job with no recognised credential to show

Now you have

A current AXELOS (PeopleCert) credential recognised by leading Montreal and global employers

Before

Service skills picked up on the job with no recognised credential to show

Before

Stuck in support tasks with no formal service management mandate

Now you have

A clear route into incident, change and service delivery management roles

Before

Stuck in support tasks with no formal service management mandate

Before

Task focused, with limited view of how IT delivers business value

Now you have

The framework employers want: value co-creation, governance and continual improvement

Before

Task focused, with limited view of how IT delivers business value

Before

Recognition limited when you change employer or move sector

Now you have

A globally portable credential that travels across sectors and countries

Before

Recognition limited when you change employer or move sector

"The gap between handling tickets and leading services is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor, SalaryExpert, PayScale, Salary.com (Montreal, Quebec) 2026.

How to Get ITIL V5 Founfdation Certified in Montreal Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Montreal is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in This ITIL 5 ProgrammePractical Capabilities for Modern IT Teams

This ITIL 5 Foundation training covers the full ITIL Value System, from digital product and service management concepts to the management practices teams use every day. By the end, you can describe how modern services create value and feel ready for the nine syllabus areas the Foundation exam assesses.

Digital Product and Service Management

Understand what sets digital products and services apart, how value is created in digital environments, and how products and services are managed across their full lifecycle. This is the core ITIL 5 lens you will carry through every other topic.

Value Co-Creation and Sustainability

Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, so you can move teams from output-focused delivery to genuine, outcome-focused value.

The Four Dimensions of Service

Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no dimension is neglected when designing or running a service.

The ITIL Value System and Guiding Principles

Get to grips with the ITIL Value System that brings together governance, value chain activities, practices and improvement, and learn to apply the seven guiding principles to make better, more practical decisions.

The Product and Service Lifecycle

Walk through the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and see how they work together to create value at every stage.

Management Practices and Continual Improvement

Explore the role of ITIL management practices, continual improvement and value stream mapping, the everyday ways of working that keep modern services reliable, efficient and steadily improving.

Who Should TakeITIL V5 Foundation Certification Training in Montreal?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

CAD 2440

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in MontrealTrusted by Professionals and Teams

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Montreal that want to build modern service management capability and prepare for the Foundation exam. Our programmes combine experienced PeopleCert-aligned trainers, flexible live online and classroom delivery, organised courseware and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Montreal, Invensis Learning makes getting started straightforward. Whether you enrol as an individual or plan group training for your team, you gain a professional learning experience built around practical understanding, real-world application and measurable outcomes.

Experienced, PeopleCert-aligned trainers with real ITSM delivery experience
Flexible online (live virtual) and classroom training to suit your schedule
Structured, AXELOS-aligned courseware built for clear, practical learning
Exam-focused preparation with practice questions and revision support
Dedicated learner support before, during and after your training
Customised group training for organisations and teams across Montreal
ISO 9001:2015 and ISO 27001:2022 certified training operations
Trusted by professionals and organisations across many industries

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

15+

Years of Training Excellence

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in MontrealAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Montreal

1245 St Andre St, Montreal, Quebec H2L 3T1, Canada

ITIL Version 5 Foundation in Montreal

Hotel Birks Montreal 1240 Phillips Square, Montreal, Quebec H3B 3H4, Canada

ITIL Version 5 Foundation in Montreal

1245 St Andre St, Montreal, Quebec H2L 3T1, Canada

ITIL Version 5 Foundation in Montreal

Hotel Birks Montreal 1240 Phillips Square, Montreal, Quebec H3B 3H4, Canada

Corporate ITIL 5 Training in MontrealBuild Service Excellence

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Suitable for small, medium and large teams
Customised schedules built around your team's availability
Flexible onsite, offsite, live virtual or hybrid delivery
Trainers with relevant service management and industry experience
Role-based, industry-relevant examples for stronger workplace application
Dedicated coordination and learner support for corporate programmes
Scalable delivery for teams across Montreal and global locations

What Our Learners Say

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Passed the Foundation Exam with Confidence

"The trainer made the ITIL Value System genuinely easy to follow, and the practice questions mirrored the real exam. I passed the Foundation exam first time and now use the guiding principles in my service desk role every week."

Marc Tremblay

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A Clear Step up in My Career

"Coming from a support background, the ITIL 5 content on the product and service lifecycle gave me the bigger picture I was missing. The live online sessions fit around my shifts and helped me move into a change management role."

Sophie Gagnon

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Practical and Well Paced

"Well structured and very practical. The four dimensions and continual improvement topics connected directly to problems we face day to day, and the revision support made exam preparation far less stressful."

David Lefebvre

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A Shared Framework for Our Whole Team

"We trained a mixed group from our service desk and operations teams. Everyone came away speaking the same service management language, and our incident and change handling has become noticeably more consistent."

Catherine Roy

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Tailored Corporate Training That Worked

"Invensis Learning delivered onsite ITIL 5 Foundation training tailored to our environment. The trainer used examples from our sector, and the flexible scheduling meant minimal disruption to live service."

Julien Bouchard

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4.6

Ratings

100K+

Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and modern service practices. It suits IT and business professionals at any stage, including service desk, support and aspiring service managers in Montreal.

General

What is the ITIL 5 Foundation certification and who is it for?

Is ITIL 5 Foundation worth it for my career in Montreal?

Yes. ITIL is widely recognised across Montreal's IT services, banking, telecom and gaming sectors, where service delivery roles average around C$104,000 a year. The credential helps you move from support tasks into incident, change and service delivery roles, and signals current, in-demand skills to employers.

Do I need any prior experience or qualifications?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or service management knowledge is required, so it is accessible to professionals from both IT and business backgrounds.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

How is ITIL 5 different from ITIL 4?

ITIL 5 is the fifth iteration of the framework. It builds on ITIL 4 with an explicit focus on digital product and service management, the full product and service lifecycle, value stream mapping, and an updated ITIL Value System for the modern digital era.

Pricing

How much does ITIL 5 Foundation training cost in Montreal?

Pricing depends on the format you choose, such as live online, classroom or corporate group training, and is available on request. The training typically bundles courseware, exam preparation and learner support. Request a quote for current Montreal pricing in Canadian dollars.

What is included in the course fee?

The fee usually includes AXELOS-aligned courseware, instructor-led sessions, practice questions, mock assessments, revision support and a course completion certificate. Many packages also include the Foundation exam. Confirm exact inclusions when you request a quote.

Is the exam fee included in the training price?

It depends on the package. Some bundles include the PeopleCert exam voucher, while others quote training and exam separately. PeopleCert bills the exam fee under regional pricing. Ask a learning advisor which option suits you.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and whole departments. Contact us for a tailored group quote for your Montreal team.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 multiple-choice questions, each with a single correct answer. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert) and tests knowledge and comprehension across nine topic areas.

How many questions are on the exam and how long is it?

The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). All questions are multiple choice with a single correct answer.

What is the passing score for the exam?

The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine syllabus areas rather than any single topic.

How and where do I take the exam?

You can take the exam online through PeopleCert's OnVUE proctoring, available 24/7 from home or office, or at an authorised PeopleCert test centre. Both options are available to candidates in Montreal.

What happens if I do not pass the first time?

You can resit the exam. Our training includes exam-focused preparation, practice questions and revision support to help you feel ready. For resit fees and policy, confirm the current details on the PeopleCert portal or ask our team.

Course Content

What topics are covered in the ITIL 5 Foundation training?

The training covers the nine syllabus areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Can a beginner take this course?

Yes. The course is designed for beginners and has no prerequisites. Trainers introduce each concept from the ground up, with practical examples and hands-on activities, so professionals new to service management can follow comfortably.

What learning resources and materials are provided?

You receive AXELOS-aligned courseware, practice questions, mock assessments, revision aids and topic-wise quizzes mapped to the Foundation syllabus, along with post-training support to reinforce your learning.

Is the courseware aligned with the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS (PeopleCert), so you study the latest framework for digital product and service management.

Will I receive a certificate of completion after the training?

Yes. After meeting the course requirements you receive a course completion certificate. The ITIL 5 Foundation certification itself is awarded by PeopleCert once you pass the Foundation exam.

Enrollment

How soon can I start and how do I enrol?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to upcoming Montreal schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

What training formats are available?

We offer ITIL 5 Foundation training online (live virtual), in classroom, and as customised corporate group training, so you can choose the format that fits your schedule and learning style.

Are weekend or weekday batches available in Montreal?

Yes. We run both weekday and weekend batches across local Montreal time zones to suit working professionals. Check the schedule page for upcoming dates, or ask an advisor to recommend a batch.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexible options let you reschedule or transfer to another batch where available. Contact our support team to arrange this before your batch begins.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include flexible rescheduling. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in MontrealWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Your ITIL 5 Foundation Career in MontrealRoles, Demand and Salary

Skills You Will Build in This ITIL 5 ProgrammePractical Capabilities for Modern IT Teams

ITIL 5 Foundation Certification Training in Montreal

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in MontrealDo You Qualify for the ITIL V5 Foundation Exam?

Why the Credential Is Worth EarningCareer Value for You and Your Team

ITIL V5 Foundation Exam Format in MontrealWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Montreal

Your ITIL 5 Foundation Career in MontrealRoles, Demand and Salary

SECTORS HIRING

GROWTH TRENDS

Why Service Management Skills Are in Demand Across Montreal

Digital Transformation Pressure

AI and Cloud Outpacing Process Maturity

Scarce Transformation Talent

Service Reliability in Regulated Sectors

Multi-Supplier Service Complexity

Cost and Efficiency Discipline

From Service Operator to Service Leader

How ITIL 5 Foundation Moves You Forward

How to Get ITIL V5 Founfdation Certified in Montreal Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in This ITIL 5 ProgrammePractical Capabilities for Modern IT Teams

Digital Product and Service Management

Value Co-Creation and Sustainability

The Four Dimensions of Service

The ITIL Value System and Guiding Principles

The Product and Service Lifecycle

Management Practices and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in Montreal?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in MontrealTrusted by Professionals and Teams

ITIL Version 5 Foundation Training Locations in MontrealAll our classroom training is now available online at your convenience

Corporate ITIL 5 Training in MontrealBuild Service Excellence

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