ITIL 5 Foundation Certification Training in Edmonton

From Study to Certified

Master modern digital product and service management with PeopleCert-aligned ITIL 5 Foundation training built for Edmonton's growing technology, energy and public sector employers. Designed for IT and business professionals, this instructor-led course prepares you for the ITIL 5 Foundation exam and the service management skills Alberta employers now expect.

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Build Modern IT Service Skills with ITIL 5 in Edmonton

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CAD 2440

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in AXELOS and PeopleCert's ITIL 5 scheme, introducing the core concepts of modern digital product and service management. ITIL 5 Foundation certification training in Edmonton gives IT and business professionals a clear, recognised starting point in the latest iteration of the world's most widely adopted IT service management framework.

Built on Version 5.0, the course covers the ITIL Value System, the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle and value stream management. You learn how organisations co-create value in digital environments and prepare for the 40-question, closed-book ITIL 5 Foundation exam.

Delivered in live virtual and corporate formats, the training suits service desk staff, analysts, project teams and managers across Edmonton's technology, energy, health and public sector employers. Start your ITIL journey with Invensis Learning and earn a credential recognised worldwide.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Edmonton designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Edmonton
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Edmonton

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Edmonton
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Edmonton
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in EdmontonDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites - open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

What You Gain from Getting ITIL 5 CertifiedReal Skills and Global Recognition

For Individuals

ITIL 5 Foundation training helps professionals build practical IT service management knowledge and prepare for the certification exam. It suits service desk staff, analysts, project team members and managers who want to understand how digital products and services create value. Whether you are entering IT service management, formalising on-the-job experience, or supporting digital transformation in technology, energy or the public sector, this training builds capability aligned with current industry practice.

If you want a recognised first step in modern service management, ITIL 5 Foundation is a clear path forward. You gain the ITIL Value System, the guiding principles and exam readiness, backed by a credential employers value across Edmonton and worldwide.

Validates your understanding of modern IT service management and digital value creation
Opens entry to service desk, ITSM analyst and service delivery roles across Edmonton
Builds a shared service management vocabulary used by employers worldwide
Prepares you for the ITIL 5 Foundation exam through a structured, supported path
Strengthens your CV with a globally recognised AXELOS and PeopleCert credential
Gives you the guiding principles to make better, value-led decisions at work
Creates a clear progression route into higher ITIL 5 qualifications
Boosts credibility with hiring managers in Alberta's growing technology sector

For Organizations

ITIL 5 Foundation group training helps organisations build service management capability by giving teams a shared, structured understanding of digital product and service management. It can be delivered for IT departments, service desks or cross-functional groups. For organisations modernising their services and improving delivery, this training provides a scalable, flexible foundation.

If your teams struggle to connect IT delivery to business value, ITIL 5 Foundation training creates a common framework. Staff gain a standardised approach to value co-creation, the guiding principles and continual improvement.

Builds a consistent service management language across IT and business teams
Improves how teams design, deliver and support digital products and services
Connects everyday IT work to value, cost, risk and customer experience
Supports digital transformation and service improvement initiatives
Standardises ITSM practice across departments and locations
Offers flexible live virtual and onsite delivery for teams
Strengthens in-house capability without external dependency
Aligns teams to a globally recognised best-practice framework

ITIL V5 Foundation Exam Format in EdmontonWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Edmonton

The total cost of getting ITIL V5 Foundation certified in Edmonton includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Edmonton delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Edmonton is CAD 2440

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your ITIL Career Outlook in EdmontonRoles, Demand and Pay

ITIL 5 Foundation has become a recognised entry point into IT service management across Edmonton, valued by technology, energy, public sector, health and financial services employers that run complex digital services. As the Edmonton region's tech sector posts record growth and organisations modernise IT delivery, certified service management professionals are increasingly sought after. Demand spans service desk analyst, ITSM analyst, service delivery manager and IT operations roles, and here is what the local market is telling us right now.

C$95,000

Average IT service delivery manager pay, Edmonton

per year, Indeed 2026

C$91,792

Average IT manager salary, Edmonton

ZipRecruiter 2026

C$67k-117k

ITIL Foundation holder pay range, Canada

PayScale 2026

C$188M

Edmonton region tech investment

21 deals, Edmonton Global

SECTORS HIRING

—Technology and Software / Startups
—Energy, Oil, Gas and Utilities
—Government and Public Sector
—Health and Life Sciences
—Financial Services and Insurance
—Education and Research

GROWTH TRENDS

—Edmonton region tech investment up 324% year on year
—AI, health innovation and fintech driving new IT roles
—Public sector and utilities modernising IT services
—Strong demand for ITSM and service desk talent
—Energy sector digitalisation expanding IT operations
—ITIL skills sought across service management job postings

Sources: PayScale, ZipRecruiter, Indeed, Salary.com (Edmonton/Alberta) 2026; Edmonton Global; Government of Alberta.

Designation

ITIL Version 5 Foundation Certified Professionals in Edmonton : Salary Insights and Trends

Hiring Companies in Edmonton

C$45K

Min

C$54K

Average

C$68K

Max

PayScale (Edmonton) 2026

Long View SystemsAlberta Blue CrossMacEwan UniversityATCO

Source: Long View Systems · Alberta Blue Cross · MacEwan University · ATCO

What Is Driving Service Management Demand in Edmonton?

Energy Sector Digitalisation

Edmonton's energy, oil and gas and utilities firms are digitalising operations, creating demand for service management that keeps critical IT services reliable and aligned to the business.

ITIL 5 builds service management skills

Record Tech Sector Growth

The Edmonton region attracted C$188 million across 21 tech deals, a 324% jump, and fast-growing firms need structured ITSM to scale digital products and services without losing control.

ITIL 5 builds value-led delivery skills

Public Sector Modernisation

The Government of Alberta, municipalities and health bodies are modernising citizen-facing digital services, where ITIL practices bring governance, consistency and continual improvement.

ITIL 5 builds governance and improvement skills

Service Management Skills Gap

Employers across Alberta list ITIL and service management in IT job postings, but credentialed talent is scarce, making certified professionals stand out in a competitive market.

ITIL 5 helps certified talent stand out

Rising Service Expectations

Users and customers expect always-on digital services, pushing organisations to adopt value co-creation and the product and service lifecycle that ITIL 5 puts at its core.

ITIL 5 builds value co-creation skills

Fintech and AI Adoption

Alberta's growing fintech and AI activity adds complex digital services, increasing the need for professionals who can manage information, technology and partners holistically.

ITIL 5 builds holistic management skills

Sources: Edmonton Global; Government of Alberta; Indeed, LinkedIn (Alberta) 2026.

ITIL 5 Foundation is more than a certificate. It is a recognised first step into modern service management. Join professionals across Edmonton building the skills employers want, and start your journey today.

Your Edmonton Career Transformation

Where You Stand Now, and Where ITIL 5 Takes You

Your Edmonton Career Shift

Edmonton's IT and digital economy is expanding with record tech investment, energy digitalisation and public sector modernisation, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

Today

Salary capped with limited leverage in Edmonton's IT market

After ITIL 5

ITIL Foundation holders in Canada sit in a C$67k to C$117k pay range

Today

Salary capped with limited leverage in Edmonton's IT market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for service desk, ITSM analyst and service delivery roles across Alberta

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Confident in tasks, but employers want framework-based service management

After ITIL 5

Fluent in the ITIL Value System, guiding principles and service lifecycle

Today

Confident in tasks, but employers want framework-based service management

You earn ITIL 5 Foundation

Before

Service management skills depend on your current employer's way of working

Now you have

A best-practice framework recognised by employers worldwide

Before

Service management skills depend on your current employer's way of working

Before

No formal proof of your service management knowledge

Now you have

A recognised entry credential in the ITIL 5 scheme

Before

No formal proof of your service management knowledge

Before

Delivery focused, with limited view of business value

Now you have

The skills to link IT work to value, cost, risk and experience

Before

Delivery focused, with limited view of business value

Before

Recognition limited when you change employer or sector

Now you have

A portable credential that travels across sectors and regions

Before

Recognition limited when you change employer or sector

"The gap between doing IT tasks and managing services as a discipline is increasingly a recognised credential, and Edmonton's employers already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, ZipRecruiter, Indeed (Edmonton/Alberta) 2026.

How to Get ITIL V5 Founfdation Certified in Edmonton Step-by-Step Certification Process

The ITIL V5 Foundation certification path in Edmonton is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 FoundationCore Service Management Capabilities

ITIL 5 Foundation training helps you build a working understanding of digital product and service management, from the ITIL Value System to the guiding principles and continual improvement. By the end, you can speak the language of modern service management and are ready for the exam.

Digital Product and Service Concepts

Understand what distinguishes digital products and services, how value is created, and how products and services are managed across their lifecycle in modern organisations.

Value Co-Creation in Digital Environments

Learn how value is co-created with consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability across digital services.

The Four Dimensions

Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers.

The ITIL Value System

Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system.

The Seven Guiding Principles

Use the guiding principles, from focus on value to optimise and automate, to make better and more practical service management decisions.

Lifecycle and Value Streams

Explore the product and service lifecycle from discovery to delivery and support, plus value stream mapping and continual improvement.

Who Should TakeITIL V5 Foundation Certification Training in Edmonton?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

CAD 2440

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

https://media.invensislearning.com/training-options-corporate.webp

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in EdmontonYour Trusted ITIL Partner

As a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Edmonton looking to build modern service management capability and prepare for the certification exam. As an accredited training partner working to PeopleCert and AXELOS standards, we combine expert trainers, organised courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

Accredited training partner working to PeopleCert and AXELOS standards
Experienced, accredited trainers with real IT service management expertise
Flexible live virtual, classroom and corporate delivery formats
Structured courseware and practice resources for exam readiness
ISO 9001:2015 and ISO 27001:2022 certified training operations
Dedicated learner support before, during and after training
Customised group training for organisations and teams
Trusted by professionals and enterprises across 100+ countries

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

15+

Years of Training Excellence

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in EdmontonAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Edmonton

JW Marriott Edmonton ICE District, 10344 102 St NW, Edmonton, AB T5J 0K9, Canada

ITIL Version 5 Foundation in Edmonton

Fantasyland Hotel, 17700 87 Ave NW, Edmonton, AB T5T 4V4, Canada

ITIL Version 5 Foundation in Edmonton

JW Marriott Edmonton ICE District, 10344 102 St NW, Edmonton, AB T5J 0K9, Canada

ITIL Version 5 Foundation in Edmonton

Fantasyland Hotel, 17700 87 Ave NW, Edmonton, AB T5T 4V4, Canada

Corporate ITIL 5 Foundation Training in EdmontonFor Your Teams

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Suitable for small, medium and large IT and business teams
Customised schedules aligned to your team's availability
Flexible onsite, live virtual or hybrid delivery across Edmonton
Accredited trainers with real service management experience
Role-based, industry-relevant examples for better application
Dedicated coordination and support for corporate programmes
Scalable delivery for teams across Alberta and beyond

What Our Learners Say

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Passed the ITIL 5 Exam First Time

"The training broke the ITIL Value System and guiding principles down clearly, and the practice questions mirrored the real exam. I walked into the ITIL 5 Foundation exam confident and passed on my first attempt."

Liam Chen

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0/0

A Practical Introduction to ITSM

"I came in with hands-on IT experience but no framework to hang it on. This course gave me the language and structure to manage services properly, and it has already changed how I work on the service desk."

Emily Tremblay

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Clear, Well-Paced and Relevant

"The trainer used real service management examples that fit my day job in Edmonton. The four dimensions and the service lifecycle finally clicked for me, and the pacing was just right."

Marcus Antoine

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Upskilled Our Whole Service Team

"We enrolled our IT service team in corporate ITIL 5 Foundation training. The shared vocabulary and value-led approach improved how we handle incidents and changes across the board."

Sarah Whitford

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Consistent Practice Across Departments

"Invensis delivered flexible live virtual sessions that fit our shift patterns. Our teams now apply the same service management principles, which has made our digital service delivery far more consistent."

David Okafor

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4.6

Ratings

100K+

Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level certification in AXELOS and PeopleCert's ITIL 5 scheme. It introduces modern digital product and service management and suits IT and business professionals at any career stage. There are no formal prerequisites, so anyone can begin here.

General

What is the ITIL 5 Foundation certification and who is it for?

Why choose Invensis Learning for ITIL 5 training in Edmonton?

Invensis Learning is an accredited training partner working to PeopleCert and AXELOS standards, offering aligned courseware, experienced trainers, flexible delivery and exam preparation support. This helps learners in Edmonton move from training to certification with a clear, supported path.

Is the ITIL 5 Foundation certification recognised in Edmonton?

Yes. ITIL is a globally recognised IT service management framework valued by employers across Alberta and worldwide, including technology, energy, public sector, health and financial services organisations that run complex digital services.

Do I need any experience to take ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and no required work experience. It is the entry point to the ITIL 5 scheme and is designed to be accessible to IT and business professionals alike.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle, as specified by PeopleCert.

Is ITIL 5 Foundation worth it for my career?

Yes. ITIL 5 Foundation gives you a recognised service management credential that employers across Edmonton value. ITIL Foundation holders in Canada sit in a C$67k to C$117k pay range, and the certification opens service desk, ITSM analyst and service delivery roles. Talk to a learning advisor to plan your path.

Pricing

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes aligned courseware, practice questions, mock exams, trainer-led sessions, learner support and a course completion certificate. Request a quote to see exactly what your chosen format includes.

How much does ITIL 5 Foundation training cost in Edmonton?

The training fee varies by format and schedule, so pricing is available on request. Contact a learning advisor for a tailored quote covering live virtual or corporate delivery in Edmonton.

Is the exam fee included in the training price?

The PeopleCert exam fee is usually billed separately from the training fee and varies by region and channel. Confirm the current ITIL 5 Foundation exam fee on peoplecert.org, or ask us about training and exam bundles.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams. Contact us for a tailored group quote.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with 40 multiple-choice questions to complete in 60 minutes. The pass mark is 65%, which means 26 of the 40 questions correct.

How many questions are on the ITIL 5 Foundation exam?

The exam has 40 multiple-choice questions. You have 60 minutes to complete it, and you need 65% (26 correct answers) to pass.

How is the ITIL 5 Foundation exam delivered?

You can sit the exam online through the PeopleCert OnVUE proctoring system, available 24/7, or at a PeopleCert authorised test centre. Both options use the same format and pass mark.

What is the passing score for the ITIL 5 Foundation exam?

The passing score is 65%, which is 26 out of 40 questions answered correctly. Our practice questions and mock exams help you build confidence across all the exam topics.

What if I do not pass the exam first time?

You can resit the ITIL 5 Foundation exam if needed. Our training includes structured preparation, practice questions and mock exams to support a first-time pass, and we can guide you on rebooking. Ask us about resit and preparation support.

Which version is the ITIL 5 Foundation exam based on?

The exam is based on the ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, the current edition of the ITIL framework for digital product and service management.

Course Content

What topics does the ITIL 5 Foundation training cover?

The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

Can a beginner take ITIL 5 Foundation?

Yes. ITIL 5 Foundation is an entry-level certification with no prior ITIL or service management knowledge required. The training builds your understanding step by step, so beginners are fully supported.

What learning resources and materials are provided?

You receive aligned courseware, practice questions, mock exams, topic-wise quizzes and reference materials mapped to the ITIL 5 Foundation syllabus, so you can revise effectively and track your readiness.

Are there practice tests and mock exams included?

Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and build exam confidence before the test.

Is the courseware aligned to the latest ITIL 5 syllabus?

Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert and AXELOS, so you study the latest concepts in digital product and service management.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available?

We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training. You can choose the format that best fits your schedule and learning preference.

How soon can I start the training?

New batches run regularly in live virtual and corporate formats. Check the upcoming schedules or speak with a learning advisor to find the start date that works best for you in Edmonton.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch where available. Contact our support team to arrange a change that suits your availability.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in EdmontonWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Your ITIL Career Outlook in EdmontonRoles, Demand and Pay

ITIL 5 Foundation Certification Training in Edmonton

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in EdmontonDo You Qualify for the ITIL V5 Foundation Exam?

What You Gain from Getting ITIL 5 CertifiedReal Skills and Global Recognition

ITIL V5 Foundation Exam Format in EdmontonWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Edmonton

Your ITIL Career Outlook in EdmontonRoles, Demand and Pay

SECTORS HIRING

GROWTH TRENDS

What Is Driving Service Management Demand in Edmonton?

Energy Sector Digitalisation

Record Tech Sector Growth

Public Sector Modernisation

Service Management Skills Gap

Rising Service Expectations

Fintech and AI Adoption

Where You Stand Now, and Where ITIL 5 Takes You

Your Edmonton Career Shift

How to Get ITIL V5 Founfdation Certified in Edmonton Step-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationCore Service Management Capabilities

Digital Product and Service Concepts

Value Co-Creation in Digital Environments

The Four Dimensions

The ITIL Value System

The Seven Guiding Principles

Lifecycle and Value Streams

Who Should TakeITIL V5 Foundation Certification Training in Edmonton?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in EdmontonYour Trusted ITIL Partner

ITIL Version 5 Foundation Training Locations in EdmontonAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation Training in EdmontonFor Your Teams

What Our Learners Say

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