Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert, and ITIL 5 Foundation certification training in Varna gives you a clear, supported route to earning it. The credential proves you understand modern digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value. This programme suits IT and business professionals at any career stage, from service desk and support staff to project, operations and delivery roles. There are no formal prerequisites, so newcomers and experienced practitioners alike can start with confidence. You learn the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle and how continual improvement runs through everything. As Varna grows into one of Bulgaria's leading IT and outsourcing hubs, employers increasingly value people who can speak a shared service management language. Earn your credential with Invensis Learning and take a recognised first step toward a stronger IT career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Varna, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme created by AXELOS and awarded by PeopleCert, and ITIL 5 Foundation certification training in Varna gives you a clear, supported route to earning it. The credential proves you understand modern digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value.

    This programme suits IT and business professionals at any career stage, from service desk and support staff to project, operations and delivery roles. There are no formal prerequisites, so newcomers and experienced practitioners alike can start with confidence. You learn the four dimensions of product and service management, the seven guiding principles, the product and service lifecycle and how continual improvement runs through everything.

    As Varna grows into one of Bulgaria's leading IT and outsourcing hubs, employers increasingly value people who can speak a shared service management language. Earn your credential with Invensis Learning and take a recognised first step toward a stronger IT career.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Varna, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Varna designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Varna
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Varna

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Varna
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Varna
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in VarnaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationSkills and Recognition That Travel

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals turn everyday IT work into structured, value-focused service management. The credential suits support analysts, IT coordinators, project team members and anyone moving into service roles in Varna's growing technology sector. Whether you are entering IT, formalising on-the-job experience, or refreshing legacy ITIL knowledge for the digital era, this training builds capability employers recognise.

    If you want a respected first credential that proves you understand how modern digital products and services create value, this is a clear and accessible starting point. You gain framework knowledge, exam readiness and a globally portable qualification.

    • Validates your grasp of modern IT service management and digital value creation
    • Opens roles across Varna's IT services, outsourcing and shared-services employers
    • Builds a shared service management vocabulary that teams and managers respect
    • Gives you a globally recognised, portable credential from AXELOS and PeopleCert
    • Requires no prerequisites, so you can start whatever your background
    • Strengthens your CV with a current, digital-era framework, not a legacy one
    • Prepares you to support incidents, requests and continual improvement with confidence
    • Lays the foundation for higher ITIL 5 qualifications later in your career
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip teams with a shared, modern approach to service management. It works well for IT departments, service desks and outsourcing teams that want consistent ways of working. For employers in Varna connecting IT delivery to business value, the training offers a scalable, flexible way to raise capability across the team.

    If your teams handle services differently from desk to desk, this training creates one shared framework. People gain a common vocabulary for value, practices and continual improvement that improves day-to-day delivery.

    • Builds a common service management language across IT and support teams
    • Improves incident, request and change handling for steadier operations
    • Aligns digital product and service delivery with real business value
    • Supports continual improvement as a shared, everyday discipline
    • Standardises practice across departments and outsourced delivery teams
    • Offers flexible live virtual, onsite and blended delivery for teams
    • Strengthens in-house ITSM capability without heavy ramp-up
    • Helps onboard new joiners onto consistent ways of working faster

    ITIL V5 Foundation Exam Format in VarnaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Varna

    The total cost of getting ITIL V5 Foundation certified in Varna includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Varna delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Varna is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Can Take Your Career in VarnaRoles, Demand and Local Pay

    ITIL 5 Foundation has become a trusted entry marker for IT service management roles across Varna, valued by IT services, outsourcing and shared-services employers building modern, value-focused teams. As the city positions itself as a centre of digital knowledge, professionals who understand service management are increasingly sought after. Demand spans service desk, incident and problem roles up to IT service manager, and here is what the local market is telling us right now.

    EUR 36,000

    Average IT service manager salary, Varna

    per year, gross, ERI/Zaplatomer 2026

    EUR 13k-23k

    Incident manager salary range, Bulgaria

    per year, ERI SalaryExpert 2026

    23%

    Major Bulgarian IT firms with a Varna office

    Bulgarian Outsourcing Association

    10-25%

    Varna IT pay vs Sofia

    lower, regional market estimate

    SECTORS HIRING

    • —IT Services and Software Development
    • —IT and Business Process Outsourcing
    • —Shared Services and Global Capability Centres
    • —Telecommunications and Managed Services
    • —Banking, Finance and Insurance
    • —Tourism, Logistics and Maritime Tech

    GROWTH TRENDS

    • —Varna positioned as Bulgaria's coastal digital-knowledge hub
    • —Strong outsourcing and customer-support base expanding ITSM roles
    • —Universities and IT schools feeding a young tech talent pool
    • —Euro adoption from 2026 easing cross-border IT contracting
    • —Demand for modern, digital-era service frameworks over legacy ITIL
    • —Below-Sofia salary levels drawing more employers to Varna

    Sources: ERI SalaryExpert, Zaplatomer.bg, PayScale, Glassdoor (Bulgaria) 2026; Bulgarian Outsourcing Association; Dispatches Europe (Varna tech hub).

    Why Varna's IT Sector Needs Service Management Skills

    Legacy ITSM Holding Teams Back

    Many local IT and support teams still run on dated or informal service processes. ITIL 5 brings a modern, digital-era framework that closes that gap and lifts service quality.

    ITIL 5 brings a modern, digital-era framework

    Outsourcing Growth Outpacing Process Maturity

    Varna's fast-growing outsourcing and support sector adds clients quickly, but consistent service management practices often lag, creating real demand for ITIL-trained professionals.

    ITIL-trained staff keep delivery consistent

    Inconsistent Incident and Request Handling

    Without a shared framework, desks handle incidents and requests differently, hurting service quality. ITIL 5 gives teams a common, repeatable way of working.

    ITIL 5 gives teams a shared approach

    Pressure to Link IT to Business Value

    Employers want IT spend tied to outcomes. ITIL 5's focus on value co-creation equips professionals to connect everyday delivery to real business results.

    Value co-creation connects IT to outcomes

    Shortage of Modern ITSM Credentials

    Varna has deep developer talent but fewer professionals certified in current service management, so ITIL 5 Foundation holders stand out to local employers.

    ITIL 5 Foundation makes you stand out

    Scaling Teams Without Standard Practice

    As shared-services and capability centres scale in Varna, they need standardised ways of working. ITIL 5 provides that consistency across distributed teams.

    ITIL 5 standardises ways of working

    Sources: Bulgarian Outsourcing Association; Dispatches Europe (Varna tech hub); ERI SalaryExpert, Zaplatomer.bg (Bulgaria) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical first step into modern IT service management. Join professionals in Varna building skills employers across the city's tech sector are hiring for. Start your journey today.

    Your Varna Career Transformation

    From Today's Gaps to ITIL-Ready Confidence

    The Shift This Credential Delivers

    Varna's IT and outsourcing market is expanding, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage in the local IT market

    After ITIL 5

    IT service manager roles in Varna average around EUR 36,000 a year, gross

    Today

    Passed over for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service desk lead, incident and service management roles

    Today

    Confident in tasks, but employers want a service mindset

    After ITIL 5

    Fluent in the ITIL Value System and linking IT work to business value

    You earn your ITIL 5 Foundation

    Before

    Service skills picked up on the job with no formal proof

    Now you have

    A globally recognised ITIL 5 credential from AXELOS and PeopleCert

    Before

    Limited to a single desk or support function

    Now you have

    A clear route into service management and ITSM coordinator roles

    Before

    Handling incidents and requests by habit, not method

    Now you have

    A modern framework for value, practices and continual improvement

    Before

    Recognition that fades when you change employer

    Now you have

    A portable qualification respected across Varna and worldwide

    "The gap between doing IT tasks and managing services well is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: ERI SalaryExpert, Zaplatomer.bg, Glassdoor (Bulgaria) 2026.

    How to Get ITIL V5 Founfdation Certified in Varna Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Varna is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    The Skills You Will BuildPractical, Digital-Era Service Management

    ITIL 5 Foundation training teaches you the core concepts of modern digital product and service management, from the ITIL Value System to continual improvement. By the end, you can apply a shared framework to real service situations and prepare confidently for the exam.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement work together as one system to create and protect value.

    Value Co-Creation and Outcomes

    Learn how value is created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the dimensions of organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to service management.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to make better, faster service management decisions in real situations.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, delivery and support, and see how each stage adds value across the lifecycle.

    Practices and Continual Improvement

    Explore ITIL's management practices and value stream mapping, and embed continual improvement as an everyday discipline that keeps services relevant.

    Who Should TakeITIL V5 Foundation Certification Training in Varna?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Learners in Varna Choose Invensis Learning for ITIL 5 TrainingYour Trusted ITSM Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Varna who want to build modern service management capability and pass the PeopleCert exam with confidence. Our programmes combine accredited courseware, experienced trainers, flexible delivery and dependable learner support. Whether you enrol as an individual or arrange training for your team with a trusted ITIL Version 5 Foundation training company in Varna, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited courseware aligned to the AXELOS and PeopleCert ITIL 5 syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible live online and classroom formats for learners in Varna and beyond
    • Exam preparation with practice questions, mock tests and revision support
    • Dedicated learner support before, during and after your training
    • ISO 9001 and ISO 27001 certified for quality and information security
    • Corporate and group training tailored to local teams and schedules
    • Trusted by professionals and organisations across more than 100 countries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in VarnaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Varna

    Grand Hotel London, 3, Musala, Greek neighborhood, 8 microdistrict, Varna, Odessos, Varna, 9028, Bulgaria

    ITIL Version 5 Foundation Training Location in Varna

    Graffit Gallery Design Hotel, Varna

    corporate banner

    Corporate ITIL Training for Varna TeamsBuild Service Excellence

    Untitled

    • Suitable for small, medium and large IT and support teams
    • Customised schedules aligned with your team's availability
    • Delivery via onsite, live virtual, hybrid or blended formats
    • Accredited trainers with real IT service management expertise
    • Role-based examples for stronger workplace application
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams across Varna and Bulgaria

    Trusted by Leading Employers

    Pontica SolutionsSirma GroupCustomer UmbrellaDIGITALLScalefocusTelebidPro

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The ITIL 5 Foundation course finally gave my support work a proper structure. The trainer explained the Value System with real examples, and the mock questions made the exam far less daunting. I passed on my first attempt."

    Georgi Dimitrov

    IT Support Specialist

    Untitled

    0/0

    Clear and Beginner Friendly

    "Coming from a non-technical background, I was worried, but the sessions were clear and practical. I now understand how service management connects IT to business value, and it has already helped me at work."

    Mariya Petrova

    Service Desk Analyst

    Untitled

    0/0

    Practical and Well Paced

    "A great balance of theory and application. The guiding principles and continual improvement modules were the most useful for my day-to-day role on the service desk, and the trainer answered every question patiently."

    Nikolay Hristov

    Incident Coordinator

    Untitled

    0/0

    Consistent Ways of Working

    "We trained our service desk team with Invensis Learning and saw an immediate improvement in how incidents and requests are handled. The shared ITIL vocabulary made our processes far more consistent."

    Ivelina Koleva

    IT Service Delivery Manager

    Untitled

    0/0

    Tailored Team Training

    "The corporate sessions were tailored to our outsourcing teams and delivered around our schedule. Our people now apply a common service management approach across departments, which has lifted our service quality."

    Stoyan Georgiev

    Learning and Development Lead

    Untitled

    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces modern digital product and service management and suits IT and business professionals at any stage, from support staff to managers. There are no formal prerequisites.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS and PeopleCert. It introduces modern digital product and service management and suits IT and business professionals at any stage, from support staff to managers. There are no formal prerequisites.

    Is ITIL 5 Foundation worth it for professionals in Varna?

    Yes. As Varna grows into a leading IT and outsourcing hub, employers value people who understand modern service management. The credential is globally recognised and opens roles across the city's IT services, outsourcing and shared-services firms. See upcoming batches to get started.

    Do I need any prior experience or qualifications?

    No. ITIL 5 Foundation has no formal prerequisites, so newcomers and experienced practitioners can both take it. Training is recommended and helps you grasp the framework and prepare for the exam, but no degree or work experience is required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew within each three-year cycle by earning 60 CPD points through continuing professional development, as set out by PeopleCert.

    Who awards the ITIL 5 Foundation certification?

    ITIL was created by AXELOS, and PeopleCert is the sole owner, publisher and examination body for all ITIL qualifications. The exam is delivered through PeopleCert, online or at authorised test centres worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Varna?

    Training fees vary by format and provider, and many learners buy a combined training and exam package. The PeopleCert exam fee is billed separately by region. For current pricing in euros, request a quote and a learning advisor will help.

    What is included in the course fee?

    The training fee typically includes accredited courseware, practice questions, mock exams, revision support, learner support and a course completion certificate. Confirm whether the PeopleCert exam voucher is bundled when you enrol.

    Is the exam fee included in the training price?

    Not always. PeopleCert bills the exam fee separately, and some packages bundle the voucher while others do not. Ask your advisor which option includes the exam so there are no surprises. Request a quote for the details.

    Do you offer group or corporate discounts?

    Yes. We offer corporate and group training with customised schedules and volume-based pricing for IT and support teams in Varna. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major cards and bank transfers, and instalment options are available on selected plans. Since Bulgaria adopted the euro in 2026, fees are quoted in euros. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is a closed-book, multiple-choice examination. It has 40 questions and lasts 60 minutes. It is delivered online with PeopleCert proctoring or at authorised test centres worldwide.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 multiple-choice questions, and you need 26 correct, which is 65 percent, to pass. You have 60 minutes to complete it.

    Are there any prerequisites to sit the exam?

    No. There are no formal prerequisites for the exam. Accredited training is recommended to prepare, but you may also self-study using the official ITIL 5 Foundation publication.

    How do I book the ITIL 5 Foundation exam?

    You schedule the exam through PeopleCert, either online with remote proctoring available 24/7 or at an authorised test centre. Our team can guide you through booking after your training.

    What happens if I do not pass the first time?

    You can resit the exam. Our training includes practice questions, mock exams and revision support to help you prepare thoroughly. Confirm the current resit fee and policy with PeopleCert before rebooking.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point, so beginners are welcome. The training explains every concept from the ground up and uses practical examples, so no prior ITIL or ITSM knowledge is needed.

    What learning materials are provided?

    You receive accredited courseware aligned to the PeopleCert syllabus, practice questions, mock exams, quizzes and revision aids. These resources help you understand the framework and build exam readiness.

    Are there practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real exam format, helping you identify weak areas and approach the 40-question paper with confidence.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by AXELOS and PeopleCert, covering the digital-era updates introduced in ITIL 5.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Varna?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so learners in Varna can choose the format that fits their schedule and learning style.

    How soon can I start?

    New batches run regularly in live online and classroom formats. See upcoming schedules to find a start date that works for you, or speak with an advisor about the next available cohort in your time zone.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your training begins.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.