Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Starting Point in Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5 Foundation) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices that help organisations create, deliver and continually improve value in the modern digital era. The credential has no formal prerequisites, so it suits IT and business professionals at any career stage, from service desk analysts to delivery managers. In Sofia, where more than 250 outsourcing and shared services centres run IT operations for clients across Europe, a recognised service management framework helps you speak the language employers expect and apply it from day one. This training prepares you for the PeopleCert ITIL 5 exam through accredited, instructor-led learning, with practice questions and trainer support. Start your ITIL 5 journey with Invensis Learning and turn proven best practice into career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Starting Point in Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5 Foundation) certification is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the guiding principles and the practices that help organisations create, deliver and continually improve value in the modern digital era.

    The credential has no formal prerequisites, so it suits IT and business professionals at any career stage, from service desk analysts to delivery managers. In Sofia, where more than 250 outsourcing and shared services centres run IT operations for clients across Europe, a recognised service management framework helps you speak the language employers expect and apply it from day one.

    This training prepares you for the PeopleCert ITIL 5 exam through accredited, instructor-led learning, with practice questions and trainer support. Start your ITIL 5 journey with Invensis Learning and turn proven best practice into career momentum.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Sofia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Sofia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Sofia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Sofia

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Sofia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Sofia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in SofiaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Real Payoff of ITIL 5 Foundation CertificationSkills, Recognition and Career Growth

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you turn everyday IT work into structured, value-led service management. It suits professionals who want recognition, confidence and a stronger career footing in Sofia's competitive technology market. Whether you are starting in IT support, moving into a service role, or formalising experience you already have, the certification validates your understanding of modern digital service management against an internationally respected standard.

    If you want a credible first step that employers across Bulgaria's outsourcing, fintech and product sectors recognise, ITIL 5 Foundation is a clear choice. You gain framework knowledge, exam readiness and a qualification that supports your next move.

    • Earn a globally recognised PeopleCert and AXELOS credential valued across Sofia's IT sector
    • Build fluency in the ITIL Value System, guiding principles and service lifecycle
    • Stand out for service desk, support and IT service management roles in Bulgaria
    • Speak a common service management language used by outsourcing and SSC employers
    • Strengthen your ability to improve services and co-create value with customers
    • Open a clear progression path into incident, problem and service delivery roles
    • Gain a portable qualification that travels across sectors and EU markets
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations standardise how teams plan, deliver and improve digital services. The training can be delivered for service desks, operations teams and delivery units across Sofia and beyond. For employers looking to raise service quality and align IT with business outcomes, this training provides a practical, scalable foundation.

    If your teams handle services for clients across Europe, ITIL 5 Foundation creates a common framework everyone follows. Staff gain a shared approach to value co-creation, governance and continual improvement that lifts consistency across the organisation.

    • Builds a shared service management language across teams and delivery centres
    • Improves incident, problem and change handling for steadier service quality
    • Aligns IT delivery with customer outcomes and measurable value
    • Supports consistent practice across multi-client outsourcing and SSC operations
    • Strengthens continual improvement and waste reduction across value streams
    • Equips teams to adopt cloud and managed services with confidence
    • Enables customised, scalable training for Sofia and multi-site teams

    ITIL V5 Foundation Exam Format in SofiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Sofia

    The total cost of getting ITIL V5 Foundation certified in Sofia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Sofia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Sofia is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL Skills Take You in SofiaRoles, Demand and Earning Power

    ITIL is the dominant service management framework across Sofia's technology economy, valued by the outsourcing centres, shared services operations, fintech firms and product companies that run IT services for clients across Europe. As Bulgaria's adoption of the euro deepens EU integration and demand shifts to cloud and managed services, employers increasingly look for staff who understand structured service management. Roles range from service desk analyst to service delivery and operations manager, and here is what the Sofia market is telling us right now.

    68,000+

    Sofia outsourcing workforce

    across 250+ centres, AIBEST

    EUR 22,400

    IT support specialist, Sofia

    average per year, SalaryExpert 2026

    EUR 34,000

    Service delivery manager, Sofia

    average per year, SalaryExpert 2026

    12-15%

    Outsourcing sector growth

    projected through 2026, AIBEST

    SECTORS HIRING

    • —IT Outsourcing and BPO
    • —Shared Services Centres (SSCs)
    • —Banking, Fintech and Payments
    • —Software Product and Global Tech
    • —Telecommunications
    • —Manufacturing and Automotive IT

    GROWTH TRENDS

    • —Euro adoption deepening Sofia's integration with EU service markets
    • —Outsourcing sector projected to grow 12 to 15 per cent through 2026
    • —Cloud and managed services demand outpacing on-premise systems
    • —Cybersecurity and NIS2 pressure raising service governance needs
    • —Severe ICT skills shortage making certified talent scarce
    • —AI-assisted service operations reshaping support roles

    Sources: SalaryExpert, Glassdoor, PayScale (Sofia and Bulgaria) 2026; AIBEST, Mordor Intelligence, ECB (euro adoption) 2026.

    Why ITIL Service Management Skills Are in Demand in Sofia

    Scale Without Standard Practice

    Sofia runs 250+ outsourcing and shared services centres serving many clients at once, yet practice varies widely. Employers need staff who apply a consistent service management framework, the gap ITIL 5 Foundation fills.

    ITIL builds a shared service management language

    The Shift to Cloud and Managed Services

    Cloud now holds the larger share of Bulgaria's IT spend, and managed services are growing fast. Teams that understand the service lifecycle and value co-creation are better placed to deliver and improve these services.

    ITIL builds value and lifecycle skills

    Cybersecurity and NIS2 Pressure

    Email attacks on Bulgarian firms surged and NIS2 penalties raise the stakes. Strong service governance, incident handling and continual improvement, all core to ITIL, help organisations respond and stay compliant.

    ITIL strengthens service governance

    A Severe ICT Skills Shortage

    Fewer than three per cent of Bulgarian workers are ICT specialists, and managers cite digital skills gaps as the main barrier to growth. A recognised credential makes certified professionals visible and sought-after.

    ITIL makes certified talent stand out

    Euro Adoption and EU Integration

    Bulgaria adopted the euro in 2026, tightening its links with EU client markets. Aligning service delivery to an internationally recognised framework helps Sofia teams meet cross-border quality expectations.

    ITIL aligns teams to global standards

    AI-Driven Service Operations

    By the end of 2026 much routine processing in Sofia is shifting to AI-assisted, exception-handling models. ITIL's optimise-and-automate principle helps professionals apply this change without losing sight of value.

    ITIL frames automation around value

    Sources: AIBEST, Mordor Intelligence, Bulgarian Chamber of Commerce and Industry, ECB 2026.

    ITIL 5 Foundation is more than a certificate. It is proof you can bring order and value to digital services. Join professionals in Sofia who turn best practice into better careers. Start your journey today.

    Your Sofia Career Transformation

    Your Service Management Career, Before and After

    What ITIL 5 Foundation Changes in Sofia

    Sofia's IT services market is expanding with cloud adoption, EU integration and steady outsourcing growth, and employers increasingly separate professionals who hold a recognised framework from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage to negotiate in the Sofia market

    After ITIL 5

    IT support roles in Sofia average around EUR 22,400, with service manager bands reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across outsourcing, fintech, product and SSC employers

    Today

    Capable in delivery, but employers want recognised framework knowledge

    After ITIL 5

    Confident in applying structured service management to real client environments

    You earn ITIL 5 Foundation

    Before

    Service skills built on the job but with no recognised qualification to show

    Now you have

    A globally recognised PeopleCert and AXELOS credential employers in Sofia know

    Before

    Stuck in a support role with no formal route into service management

    Now you have

    A clear path into incident, problem, service and delivery management roles

    Before

    Task focused, with limited view of how services create value end to end

    Now you have

    Command of the ITIL Value System, guiding principles and service lifecycle

    Before

    Recognition that fades when you change employer or move abroad

    Now you have

    A portable qualification that travels across sectors and EU markets

    "In Sofia's service economy, the gap between doing the work and proving you understand it is a recognised framework, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and moved their careers forward.

    Sources: SalaryExpert, Glassdoor, PayScale (Sofia and Bulgaria) 2026.

    How to Get ITIL V5 Founfdation Certified in Sofia Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Sofia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    The ITIL 5 Capabilities You Will BuildConcepts You Can Apply from Day One

    This programme helps you build practical service management knowledge and exam readiness. By the end, you can explain the ITIL Value System, apply the guiding principles, and describe how digital services create value across their lifecycle.

    Digital Service Management Foundations

    Skills covered in ITIL 5 Foundation start here: understand what sets digital products and services apart, how value is created across the lifecycle, and why continual improvement sits at the heart of modern service management.

    Value Co-Creation in Practice

    Learn how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can connect everyday service work to the results customers actually want.

    The Four Dimensions of Service Management

    Apply a holistic view across organisations and people, value streams and processes, information and technology, and partners and suppliers, so no part of a service is left to chance.

    The ITIL Value System

    Understand how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that keeps value flowing from demand to outcome.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively with feedback, and keep it simple and practical to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Trace services from discovery and design through build, operation, delivery and support, and see how the stages work together to create and sustain value end to end.

    Who Should TakeITIL V5 Foundation Certification Training in Sofia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in SofiaAccredited, Expert-Led ITIL

    As a trusted ITIL Version 5 Foundation training company in Sofia, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations who want to build service management capability and prepare for the PeopleCert exam. Our programmes combine accredited, experienced trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Sofia, you get a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Experienced, accredited trainers with real IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • Courseware aligned to the official PeopleCert and AXELOS ITIL 5 syllabus
    • Practice questions and mock tests to build ITIL 5 exam readiness
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after training
    • Scalable delivery for individuals and teams in Sofia and worldwide

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in SofiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Sofia

    Grand Hotel Sofia, 1, Gen. Yosif V. Gurko, Center, Sofia, Sredets, Stolichna, Sofia-city, 1000, Bulgaria

    ITIL Version 5 Foundation Training Location in Sofia

    Sofia Balkan Palace, 5, Sveta Nedelya Square, Center, Sofia, Sredets, Stolichna, Sofia-grad, 1000, Bulgaria

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    Corporate ITIL Training in SofiaUpskill Your Whole Team

    Untitled

    • Upskill whole service desk and operations teams on one framework
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with IT service management experience
    • Role-based examples drawn from outsourcing and SSC environments
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Sofia and global locations

    Trusted by Leading Sofia Employers

    HPIBMDXC TechnologySAPBoschExperian

    What Our Learners Say

    Untitled

    Passed First Time and Using It at Work

    "The training made the ITIL Value System and guiding principles genuinely clear, and the mock questions matched the exam style closely. I passed on my first attempt and now apply the lifecycle thinking in my service desk role every day."

    Georgi Dimitrov

    Service Desk Team Lead

    Untitled

    0/0

    A Clear Step into Service Management

    "As someone moving from general IT support into service management, the course gave me the structure and vocabulary I was missing. The trainer used real examples from outsourcing environments, which made the concepts easy to follow."

    Mariya Petrova

    IT Support Analyst

    Untitled

    0/0

    Practical and Well Structured

    "Well-paced sessions and practical explanations of the four dimensions and continual improvement. The practice tests helped me find my weak areas before the exam. I feel far more confident discussing service quality with my team."

    Stoyan Ivanov

    Aspiring IT Service Manager

    Untitled

    0/0

    Standardised Practice Across Our Centre

    "We enrolled two delivery teams to standardise how they handle incidents and changes across our client accounts. The shared ITIL language has already improved consistency, and the corporate scheduling fit our shift patterns well."

    Elena Koleva

    Learning and Development Manager, Shared Services

    Untitled

    0/0

    Stronger Service Governance Across the Team

    "The team delivered ITIL 5 Foundation training for our operations group with clear, role-relevant examples. Our service governance conversations are sharper now, and the certification gave the team a recognised baseline to build on."

    Nikolay Georgiev

    IT Operations Director, Fintech

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    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is valued across Sofia's outsourcing, shared services, fintech and product sectors, where structured service management is in constant demand. It gives you a recognised framework that supports roles from service desk analyst to service and delivery manager, and it travels across sectors and EU markets.

    General

    Is the ITIL 5 Foundation certification worth it in Sofia?

    Yes. ITIL 5 Foundation is valued across Sofia's outsourcing, shared services, fintech and product sectors, where structured service management is in constant demand. It gives you a recognised framework that supports roles from service desk analyst to service and delivery manager, and it travels across sectors and EU markets.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System and the guiding principles. It is open to IT and business professionals at any stage, with no formal prerequisites.

    Why choose Invensis Learning for ITIL 5 training in Sofia?

    Invensis Learning is an accredited training partner offering courseware aligned to the official PeopleCert and AXELOS syllabus, experienced trainers, flexible delivery and exam-focused support. We help you move from learning to certification with practice questions, mock tests and dedicated learner support.

    Do I need prior ITIL or IT experience to start?

    No. ITIL 5 Foundation has no formal prerequisites and is designed to be accessible. It is suitable whether you are new to IT service management or already working in a support or delivery role and want a recognised qualification.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year cycle, as specified by PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Sofia?

    Training fees in Sofia are quoted in euros, Bulgaria's currency since 2026, and vary by format and schedule, so the price is available on request. The fee covers training and resources, while the PeopleCert exam fee is billed separately. Request a quote for current pricing.

    What is included in the course fee?

    The training fee typically includes accredited courseware, practice questions, mock tests, trainer-led sessions and learner support, along with a course completion record. Exam vouchers can be bundled on request. Talk to a learning advisor to confirm what your chosen plan includes.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is usually billed separately and can vary by region and delivery channel. We can arrange an exam voucher with your training package on request, so you have a clear, single cost. Ask us for a combined quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations and delivery teams in Sofia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What if I do not pass the ITIL 5 exam the first time?

    You can resit the exam, and our training is built to prepare you thoroughly the first time. Mock tests, practice questions and trainer guidance help you find and close gaps before exam day. Confirm the current resit fee and policy with PeopleCert.

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with multiple-choice, single-answer questions, based on the ITIL 5 Foundation syllabus from PeopleCert and AXELOS. It can be taken online with PeopleCert OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes. There are no formal prerequisites to sit it.

    What is the passing score for the ITIL 5 exam?

    The passing score is 65 per cent, which means answering 26 of the 40 questions correctly. Focus on broad understanding across all syllabus areas rather than any single topic.

    How do I schedule and book the exam?

    You book the exam through PeopleCert, choosing OnVUE online proctoring, available around the clock, or an authorised test centre. Our team can guide you through scheduling once you are ready.

    Course Content

    What topics are covered in the training?

    The training covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement and value stream management.

    Can a beginner take this course?

    Yes. The course is beginner friendly and has no formal prerequisites. Trainers explain each concept with practical examples, and practice activities help you apply the framework as you learn.

    What learning resources and materials are provided?

    You receive courseware aligned to the official ITIL 5 syllabus, practice questions, mock tests and revision aids. These resources help you reinforce understanding and build exam readiness.

    Is the courseware aligned with the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Foundation (Version 5.0) syllabus published by PeopleCert and AXELOS, so you study against the edition the exam is based on.

    Will I receive a certificate of completion after the training?

    Yes. After meeting the course requirements you receive a course completion record. Passing the PeopleCert exam then earns you the ITIL 5 Foundation certification and digital badge.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join an upcoming batch, with regular schedules for Sofia learners. Choose your format, complete payment, and you receive access to schedules and resources. Talk to a learning advisor to find the next start date.

    What training formats are available?

    We offer live online instructor-led training, classroom sessions and customised corporate group training. This lets you choose the format that fits your schedule and learning style in Sofia.

    Are there weekend or weekday batches?

    Yes. We run both weekday and weekend batches for ITIL 5 Foundation training so working professionals can attend without disrupting their schedule. Ask about upcoming batches to find the timing that suits you.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexible options let you reschedule or move to another batch where seats allow. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy. Reach out to our team for the details that apply to your enrolment, and we will guide you through the options.