Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, owned and awarded by AXELOS (PeopleCert). It introduces you to modern digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value. Our ITIL Version 5 Foundation certification training in Durban turns that framework into practical, job-ready capability. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital products and services, value stream mapping and management, and the full product and service lifecycle. As Durban enterprises across BPO, banking, manufacturing and logistics modernise their IT operations, employers value professionals who can align service delivery with strategy using the current standard. With no formal prerequisites, ITIL 5 Foundation suits IT staff, digital product owners and business professionals alike. Study with expert PeopleCert-accredited trainers, practise on realistic mock exams, and start your journey to a globally recognised credential with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Durban, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, owned and awarded by AXELOS (PeopleCert). It introduces you to modern digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value. Our ITIL Version 5 Foundation certification training in Durban turns that framework into practical, job-ready capability.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital products and services, value stream mapping and management, and the full product and service lifecycle. As Durban enterprises across BPO, banking, manufacturing and logistics modernise their IT operations, employers value professionals who can align service delivery with strategy using the current standard.

    With no formal prerequisites, ITIL 5 Foundation suits IT staff, digital product owners and business professionals alike. Study with expert PeopleCert-accredited trainers, practise on realistic mock exams, and start your journey to a globally recognised credential with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Durban, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Durban designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Durban
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Durban

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Durban
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Durban
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in DurbanDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays off for Durban ProfessionalsSkills, Recognition and Career Growth

    For Individuals

    For Individuals

    ITIL 5 Foundation gives you a modern, employer-recognised grounding in digital product and service management. The credential proves you understand how organisations create and continually improve value, making you more effective and more marketable in Durban's IT and digital operations market. Whether you are entering IT, moving up from a support role, or coming from a business or product background, the training builds skills that map directly to in-demand service management jobs.

    If you want to prove current-edition ITSM knowledge and progress toward senior service management roles, ITIL 5 Foundation is a clear first step. You gain framework knowledge, exam readiness and a credential that travels across sectors and borders.

    • Earn a globally recognised AXELOS (PeopleCert) credential valued by employers in Durban and worldwide
    • Gain fluency in the current ITIL 5 (Version 5.0) framework, not an outdated edition
    • Open doors to service desk, incident, change and service delivery roles
    • Learn to co-create value across the product and service lifecycle
    • Speak a common service management language that spans IT and business teams
    • Build confidence for the 40-question Foundation exam with guided practice
    • Strengthen your CV with an entry point to higher ITIL 5 qualifications
    • Apply value stream mapping to improve flow and cut waste at work
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps Durban organisations lift service management maturity by equipping teams with a shared, current framework. Delivered for IT departments, BPO operations or business units, it turns theory into consistent everyday practice. For organisations modernising IT operations or adopting cloud and digital services, the training provides a scalable, flexible way to standardise how value is delivered and improved.

    If your teams struggle with inconsistent service delivery or ageing practices, ITIL 5 group training creates a common approach to value co-creation, governance and continual improvement that scales across your operation.

    • Builds a shared service management language across IT and business teams
    • Standardises practices such as incident, problem and change enablement
    • Connects digital service delivery to measurable value and outcomes
    • Improves flow and reduces waste through value stream thinking
    • Supports smooth transition from ITIL 4 to the current ITIL 5 framework
    • Enables customised group training aligned to business goals
    • Raises service quality and consistency across departments
    • Develops in-house capability for continual improvement

    ITIL V5 Foundation Exam Format in DurbanWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Durban

    The total cost of getting ITIL V5 Foundation certified in Durban includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Durban delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Durban is ZAR 20540

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in DurbanRoles, Demand and Earning Power

    ITIL 5 Foundation is a recognised entry marker for IT service management careers across Durban and KwaZulu-Natal, valued by BPO operators, banks, manufacturers, logistics firms and the public sector that run large digital service operations. As enterprises modernise IT and shift from ITIL 4 to the current framework, employers increasingly seek professionals who understand value co-creation and the ITIL Value System. Demand runs from service desk analyst up to service delivery and integration manager, and here is what the local market is telling us right now.

    R911,000

    IT Service Integration Manager avg, Durban

    per year, ERI 2026

    R507,000

    Service Delivery Manager avg, South Africa

    per year, PayScale 2026

    R319k-R1.01m

    IT Manager pay range, South Africa

    PayScale 2026

    R197k-R1m

    ITIL Foundation holder pay range, SA

    PayScale, 823 profiles

    SECTORS HIRING

    • —BPO and Contact Centres
    • —Banking, Financial Services and Insurance
    • —Manufacturing and Automotive
    • —Logistics, Ports and Transport
    • —Retail and Consumer Goods
    • —Public Sector and Higher Education

    GROWTH TRENDS

    • —Umhlanga and Durban BPO corridor scaling global customer-experience delivery
    • —Cloud migration and digital transformation across KZN enterprises
    • —Transition from ITIL 4 to ITIL 5 driving re-skilling demand
    • —Port and manufacturing digitalisation raising ITSM needs
    • —Cost and value pressure pushing service optimisation
    • —Shortage of certified ITSM talent in the region

    Sources: PayScale, Glassdoor, ERI, Indeed (South Africa) 2026; ShiftMate KZN BPO guide 2026.

    What Is Driving ITSM Demand Across Durban

    ITSM Talent Shortage

    Durban employers struggle to find staff who can run modern service management, so professionals with current-edition ITIL 5 knowledge are increasingly sought after and valued.

    ITIL 5 Foundation makes certified professionals stand out

    BPO Corridor Service Demand

    The Umhlanga and Durban BPO corridor delivers customer experience for global brands, and consistent, value-led service management is now a core requirement for these operations.

    ITIL 5 builds consistent service delivery skills

    Cloud and Digital Transformation

    KZN enterprises are migrating to cloud and digital services, creating demand for people who can manage digital products across the full product and service lifecycle.

    ITIL 5 builds digital product and service skills

    Ageing Service Practices

    Many organisations still run older or ad hoc service practices. Moving from ITIL 4 to ITIL 5 gives teams the current framework for value co-creation and continual improvement.

    ITIL 5 modernises how teams work

    Cost and Value Pressure

    In a tight economy, boards demand more value from IT spend. Value stream mapping and management help teams cut waste, improve flow and prove the value they deliver.

    ITIL 5 builds value stream and optimisation skills

    Port and Manufacturing Digitalisation

    Durban's port, logistics and automotive base is digitalising operations, raising the need for reliable, well-governed IT services and skilled service management professionals.

    ITIL 5 builds service coordination skills

    Sources: ShiftMate KZN BPO guide 2026; Indeed, PayScale (South Africa) 2026; TechBehemoths Durban 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service delivery. Join Durban professionals who turn IT operations into value co-creation. Start your journey today.

    Your Durban Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Durban's digital services market is expanding with BPO growth, cloud adoption and modernising enterprises, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the local market

    After ITIL 5

    Service delivery manager roles in South Africa average around R507,000, with senior bands reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for ITSM roles across BPO, banking, manufacturing and logistics

    Today

    Confident in daily tasks, but employers want current-edition ITSM knowledge

    After ITIL 5

    Fluent in the current framework and ready to progress to higher ITIL 5 levels

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge based on habit rather than a recognised standard

    Now you have

    A globally recognised AXELOS (PeopleCert) credential in the current ITIL 5 framework

    Before

    Limited proof of ITSM knowledge when applying for IT roles

    Now you have

    A clear route into service desk, change and service delivery roles

    Before

    Task focused, with little visibility of how IT delivers value

    Now you have

    Fluency in value co-creation, the ITIL Value System and value stream management

    Before

    Recognition limited when you change employer or move sector

    Now you have

    A credential that travels across sectors, cities and countries

    "The gap between running IT tasks and managing digital services well is increasingly a recognised credential, and Durban employers already know it."

    Join thousands of professionals who trained with Invensis Learning and moved their careers forward.

    Sources: PayScale, Glassdoor, ERI (South Africa) 2026.

    How to Get ITIL V5 Founfdation Certified in Durban Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Durban is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    Skills You Will Build in ITIL 5 FoundationPractical Capabilities for Modern Service Teams

    The ITIL 5 Foundation programme builds practical, current-edition service management capability grounded in the official AXELOS (PeopleCert) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the Foundation exam.

    Digital Product and Service Management

    Explain what distinguishes digital products and services, how value is created in digital environments, and how the product and service lifecycle sustains value over time.

    Value Co-Creation and Sustainability

    Describe how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability rather than treating the provider as the sole source of value.

    The Four Dimensions and the ITIL Value System

    Apply the four dimensions of product and service management and understand how the ITIL Value System brings together guiding principles, governance, value chain activities, practices and continual improvement.

    The Seven ITIL Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions, collaborate effectively and adapt practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    Management Practices and Continual Improvement

    Explain the role of ITIL management practices and practice guides, and apply the continual improvement model to support long-term organisational success.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, using techniques to spot waste and design better delivery across digital products and services.

    Foundation Exam Readiness

    Prepare for the 40-question, 60-minute closed-book exam with practice questions and mock tests aligned to the nine ITIL 5 Foundation topic areas and the 65% pass mark.

    Who Should TakeITIL V5 Foundation Certification Training in Durban?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 20540

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

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    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 20540

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Us for ITIL Version 5 Foundation Training in DurbanTrusted, Accredited and Learner-First

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations in Durban that want current-edition service management skills and a clear path to certification. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan a corporate programme for your team, we provide the professional training experience you expect from a trusted ITIL Version 5 Foundation training company in Durban, focused on practical understanding, real-world application and exam success.

    • PeopleCert Accredited Training Organization delivering the current ITIL 5 syllabus
    • Experienced, PeopleCert-accredited trainers with real service management exposure
    • Flexible formats: online (live virtual) instructor-led, classroom and corporate
    • Structured, syllabus-aligned courseware and case studies
    • Practice questions and mock exams for first-attempt readiness
    • Dedicated learner support before, during and after training
    • Customised schedules for individuals and corporate teams in Durban
    • Trusted by professionals and organisations across many industries

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    Industries Served

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    ITIL Version 5 Foundation Training Locations in DurbanInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Durban

    Beverly Hills Hotel, 427, King Georges Road, Beverly Hills, St George, Sydney, New South Wales, 2209, Australia

    ITIL Version 5 Foundation Training Location in Durban

    Durban Place, Otter Hole, Indigo Run, Hilton Head Island, Beaufort County, South Carolina, 29926, United States

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    Corporate ITIL 5 Foundation Training in DurbanFor Your Teams

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    • Upskill whole IT and service teams on the current ITIL 5 framework
    • Customised schedules aligned to your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • PeopleCert-accredited trainers with practical ITSM expertise
    • Role-based and industry-relevant examples for real workplace impact
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Durban, KZN and global sites

    Leading Organisations

    Toyota South AfricaMr Price GroupAspen PharmacareHollywoodbetsOld MutualTransnet

    What Our Learners Say

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    Passed on the First Attempt

    "The trainer made the ITIL Value System and value co-creation genuinely easy to follow. The mock exams matched the real Foundation exam closely, and I passed on my first attempt. I now use the guiding principles in my service desk work every week."

    Sipho Ngcobo

    Service Desk Analyst

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    Perfect Bridge from Product to Service

    "Coming from a product background, I wanted to understand how IT services are managed. ITIL 5 Foundation gave me the language for the product and service lifecycle and value streams. The sessions were practical and well paced."

    Nadia Pillay

    Digital Product Owner

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    Practical and Well Structured

    "Clear explanations of the four dimensions and continual improvement, with real examples I could relate to. The courseware and flashcards made revision simple around a busy work schedule."

    Thabani Dlamini

    IT Support Specialist

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    Standardised Our Team's Practices

    "We trained our service management team on ITIL 5 to move off older practices. The corporate sessions were tailored to our operation, and we now share a common approach to incident and change work. Delivery quality has improved noticeably."

    Reshma Naidoo

    IT Operations Lead, BPO Sector

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    Smooth Corporate Rollout

    "Invensis Learning handled scheduling and coordination smoothly for our onsite group. The trainer connected ITIL 5 concepts to our manufacturing IT environment, and the team came away ready to apply value stream thinking."

    Johan van der Merwe

    L&D Manager, Manufacturing

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, owned and awarded by AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, owned and awarded by AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    Is ITIL 5 Foundation worth it for professionals in Durban?

    Yes. ITIL 5 Foundation is a globally recognised credential valued by Durban employers in BPO, banking, manufacturing and logistics that run large digital service operations. It supports roles from service desk analyst to service delivery manager, where senior bands in South Africa reach well beyond R500,000 a year.

    Who should take ITIL 5 Foundation?

    ITIL 5 Foundation suits IT professionals, service desk and operations staff, digital product owners, and business professionals who work with digital service teams. There are no formal prerequisites, so it is open to anyone wanting current-edition service management knowledge.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. Key differences from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System.

    How long is ITIL 5 Foundation valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Durban?

    ITIL 5 Foundation training in Durban is typically purchased as a combined training and exam package, and pricing varies by format and schedule. The current fee is available on request. Request a quote or speak with a learning advisor for the option that suits you.

    What is included in the course fee?

    The training fee typically includes syllabus-aligned courseware, case studies, practice questions and mock exams, first-attempt guidance, learner support, and a course completion certificate. Exam voucher inclusion is confirmed at enrolment.

    Is the exam fee included in the training price?

    In most packages the ITIL 5 Foundation exam voucher is bundled with training, but this can vary by plan. PeopleCert exam pricing varies by region and channel. Confirm exam inclusion and current pricing with our team before you enrol.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, BPO operations and business units in Durban. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the AXELOS (PeopleCert) ITIL 5 (Version 5.0) syllabus. It covers nine topic areas, from the ITIL Value System to Value Stream Mapping and Management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice paper covering the nine ITIL 5 Foundation topic areas.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65%, meaning you must answer at least 26 of the 40 questions correctly. Our practice questions and mock exams are designed to build confidence across all nine topic areas ahead of exam day.

    Where can I take the exam in Durban?

    You can sit the exam online through PeopleCert's OnVUE proctoring system, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider as part of the package.

    What if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam, and our first-attempt guidance and mock exams are designed to reduce that need. Verify the current re-sit policy at peoplecert.org, and ask our team about retake support options.

    Course Content

    What topics are covered in the training?

    The training covers the nine ITIL 5 Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, the Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Do I need prior experience or ITIL 4 to take this course?

    No. ITIL 5 Foundation has no formal prerequisites and is beginner friendly. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required. The course starts from the fundamentals.

    Are practice questions and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams mapped to the 40-question, 60-minute Foundation format, helping you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you learn the current framework rather than an older edition.

    What materials will I receive?

    You receive syllabus-aligned courseware, industry-driven case studies, practice questions, mock exams, and revision aids such as flashcards and quizzes to support your preparation.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Durban?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training for teams. The 16-hour programme is typically delivered over two full days or four half-days, so you can choose what fits your schedule.

    How soon can I start?

    New batches run regularly for Durban learners in live virtual and corporate formats. See upcoming schedules on our website or speak with a learning advisor to find the next start date that suits you.

    Can I reschedule to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.