Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Build Digital Service Management Skills Employers ValueUntitledYour ITIL 5 Foundation Starting Point

    The ITIL Version 5 Foundation certification (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and ITIL 5 Foundation certification training in Johannesburg gives you a structured, exam-ready route into modern digital product and service management. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, published by AXELOS (PeopleCert), the sole governing body for all ITIL qualifications. This programme introduces the ITIL Value System, the product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, and Value Stream Mapping and Management. You learn how organisations create, deliver and continually improve value in digital environments, and you leave ready to apply these ideas at work, not just recall them for the exam. With no formal prerequisites, the 8th generation of ITSM thinking is open to newcomers and to ITIL 4 holders updating their knowledge. Delivered live virtual, in classroom and as corporate training, it prepares you for the 40-question, 60-minute closed-book exam. Start your ITIL 5 Foundation journey with Invensis Learning and turn current-edition knowledge into a recognised, career-ready credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johannesburg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Build Digital Service Management Skills Employers ValueYour ITIL 5 Foundation Starting Point

    The ITIL Version 5 Foundation certification (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, and ITIL 5 Foundation certification training in Johannesburg gives you a structured, exam-ready route into modern digital product and service management. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, published by AXELOS (PeopleCert), the sole governing body for all ITIL qualifications.

    This programme introduces the ITIL Value System, the product and service lifecycle, value co-creation, the four dimensions, the seven guiding principles, and Value Stream Mapping and Management. You learn how organisations create, deliver and continually improve value in digital environments, and you leave ready to apply these ideas at work, not just recall them for the exam.

    With no formal prerequisites, the 8th generation of ITSM thinking is open to newcomers and to ITIL 4 holders updating their knowledge. Delivered live virtual, in classroom and as corporate training, it prepares you for the 40-question, 60-minute closed-book exam. Start your ITIL 5 Foundation journey with Invensis Learning and turn current-edition knowledge into a recognised, career-ready credential.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Johannesburg, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Johannesburg designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Johannesburg
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Johannesburg

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Johannesburg
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Johannesburg
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in JohannesburgDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Pays OffFor Your Career and Your Team

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals master modern service management and prepare for the ITIL 5 (Version 5.0) exam. It suits service desk analysts, IT operations staff, product owners and career changers who want a recognised, current-edition credential. Whether you are new to ITIL or updating from ITIL 4, the course builds practical digital service skills aligned to how Johannesburg employers actually run their IT service functions.

    If you want to prove your service management knowledge to employers and move into higher-value roles, ITIL 5 Foundation is a clear first step. You gain framework fluency, exam readiness and a credential that travels across sectors and regions.

    • Earns a globally recognised, current-edition ITSM credential from AXELOS (PeopleCert)
    • Positions you for service desk, incident, change and service management roles in Johannesburg
    • Builds fluency in the ITIL Value System and the product and service lifecycle
    • Strengthens value co-creation, guiding principles and continual improvement skills
    • Adds value stream mapping capability that digital delivery teams increasingly need
    • Prepares you fully for the 40-question, 60-minute closed-book ITIL 5 exam
    • Opens a clear progression path to higher ITIL 5 qualifications
    • Gives you a credential valued across banking, telecoms and IT services in Gauteng
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with current-edition ITSM knowledge and practical skills. The training can be delivered for IT operations, service desk and digital delivery groups. For organisations modernising core systems and moving to cloud, this training creates a consistent, value-focused way of working across the service function.

    If your teams struggle with inconsistent service practice or a gap between IT delivery and business value, ITIL 5 Foundation training builds a common framework. Teams gain a standardised approach to value co-creation, governance and continual improvement.

    • Builds a shared service management language across IT and business teams
    • Improves incident, change and service delivery consistency at scale
    • Connects digital product and service work to measurable value outcomes
    • Embeds continual improvement and value stream thinking in delivery teams
    • Supports cloud migration and modernisation with disciplined service practice
    • Enables customised training aligned with your operating model
    • Standardises ITSM practice across business units and locations
    • Provides flexible delivery for onsite and distributed teams in South Africa

    ITIL V5 Foundation Exam Format in JohannesburgWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Johannesburg

    The total cost of getting ITIL V5 Foundation certified in Johannesburg includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Johannesburg delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Johannesburg is ZAR 20540

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Leads in JohannesburgRoles, Demand and Pay

    ITIL 5 Foundation is a strong entry marker for service management careers across Johannesburg, valued by banks, telecoms operators, IT services firms and public sector employers running large digital estates. As cloud adoption accelerates and major banks modernise core systems, certified professionals who can bring order to service delivery are in demand. Roles range from service desk analyst through incident, change and service delivery management, and here is what the local market is signalling now.

    R975,000

    Average IT Service Manager salary, Johannesburg

    per year, Glassdoor and Salary.com 2026

    R957,000

    Service Delivery Manager pay, Johannesburg

    average, SalaryExpert 2026

    600+

    ITIL-related openings, South Africa

    mainly Johannesburg and Cape Town, 2026

    53%

    SA firms lacking digital talent

    ITWeb skills reporting 2026

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Telecommunications and Connectivity
    • —IT Services, Managed Services and GCCs
    • —Government and Public Sector
    • —Mining, Energy and Utilities
    • —Retail and Digital Commerce

    GROWTH TRENDS

    • —Cloud adoption growing near 27% CAGR with hyperscale data centres in Johannesburg
    • —Major banks lifting IT spend to modernise core systems and adopt AI
    • —Chronic ICT skills shortage keeping certified ITSM talent scarce
    • —Senior IT emigration thinning the local service management leadership pool
    • —Enterprises standardising service practice as digital estates grow
    • —Demand spanning entry service desk roles up to service management leadership

    Sources: Glassdoor, Salary.com, SalaryExpert, PayScale, Indeed (South Africa) 2026; ITWeb, Lula ICT market analysis 2026.

    The Market Forces Driving ITSM Demand in Johannesburg

    Chronic ICT Skills Shortage

    More than half of South African firms say they cannot deliver their digital plans for lack of talent. Certified service management professionals are exactly the capability employers struggle to hire.

    ITIL 5 Foundation validates current service management skills

    Cloud and Hyperscale Migration

    With cloud growing near 27% a year and hyperscale data centres opening in Johannesburg, organisations need disciplined service and lifecycle practice to run modern digital estates reliably.

    ITIL 5 builds value stream and lifecycle skills

    Banking Core Modernisation

    Major South African banks have raised IT spending sharply to modernise core systems and adopt AI, driving demand for service professionals who link delivery to measurable value.

    ITIL 5 connects IT delivery to business value

    Senior Talent Emigration

    Ongoing emigration of experienced IT leaders has thinned the local service management pool, so employers increasingly develop and certify professionals from within the current edition.

    ITIL 5 Foundation helps rebuild the talent pipeline

    Fragmented Service Governance

    As digital estates sprawl across business units, many organisations lack a consistent service governance layer, the exact standardisation the ITIL Value System is designed to provide.

    ITIL 5 builds a shared governance language

    AI and Automation Pressure

    As teams automate and adopt AI, they need continual improvement and optimise-and-automate discipline to keep quality high, capabilities that sit at the heart of ITIL 5.

    ITIL 5 embeds continual improvement

    Sources: ITWeb, Lula ICT market analysis, Business Cloud Africa 2026; Glassdoor, Indeed (South Africa) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical grounding in how modern service organisations create value. Join professionals in Johannesburg building current-edition ITSM skills. Start your journey today.

    Your Johannesburg Career Transformation

    Where You Stand Today

    And Where ITIL 5 Foundation Takes You

    Johannesburg's IT market is expanding with cloud adoption and core-system modernisation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the local market

    After ITIL 5

    IT Service Manager roles in Johannesburg average around R975,000, with leadership bands reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across banking, telecoms, IT services and the public sector

    Today

    Confident in day-to-day support, but missing the framework employers ask for

    After ITIL 5

    Fluent in modern digital product and service management on the current edition

    You earn your ITIL 5 Foundation

    Before

    Service management knowledge that is informal and hard to prove to employers

    Now you have

    A current-edition ITSM credential recognised by leading South African and global employers

    Before

    Stuck in a support role with no recognised service management path

    Now you have

    A clear route into incident, change and service management roles

    Before

    Task focused, with limited view of how IT creates value

    Now you have

    Command of the ITIL Value System, guiding principles and value streams

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A globally recognised credential that travels across sectors and borders

    "The gap between doing IT support and leading service delivery is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, Salary.com, SalaryExpert, PayScale (South Africa) 2026.

    How to Get ITIL V5 Founfdation Certified in Johannesburg Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Johannesburg is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    The Practical Skills This Programme BuildsAligned to the Nine ITIL 5 Topics

    ITIL 5 Foundation training builds current-edition service management knowledge and the practical understanding to apply it at work. By the end, learners can describe the ITIL Value System, the product and service lifecycle and value stream management, and are ready for the exam.

    Digital Product and Service Concepts

    Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement is foundational to ITIL 5.

    Value Co-Creation in Practice

    Apply the ITIL 5 value co-creation model, balancing outcomes, costs, risks, experience and sustainability across service consumers, users and stakeholders.

    The Four Dimensions and the ITIL Value System

    Work across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers within the ITIL Value System.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are, progress iteratively, and optimise and automate to make better real-world service decisions.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they combine to create value.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to make work visible, remove waste and improve flow across digital delivery.

    Who Should TakeITIL V5 Foundation Certification Training in Johannesburg?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZAR 20540

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZAR 20540

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Learners and Employers Choose Invensis LearningFor ITIL 5 Foundation Training in Johannesburg

    Recognised as a trusted ITIL Version 5 Foundation training company, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations building modern service management capability and preparing for the ITIL 5 (Version 5.0) exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, ITIL 5 aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Johannesburg, we provide a professional experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization for ITIL 5 Foundation
    • Experienced, accredited trainers with real service management exposure
    • Flexible formats for individuals, teams and corporate groups
    • ITIL 5 aligned courseware, case studies and mock exams
    • Live online, classroom and onsite delivery across South Africa
    • First-attempt exam guidance and structured revision support
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified operations

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in JohannesburgInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Johannesburg

    Southern Sun Katherine Street Sandton, 115, Linden Street, Atholl Gardens, Johannesburg Ward 91, Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2146, South Africa

    ITIL Version 5 Foundation Training Location in Johannesburg

    The Michelangelo New York, 152, West 51st Street, Theater District, Manhattan Community Board 5, Manhattan, New York County, New York, 10019, United States

    corporate banner

    Corporate ITIL 5 Foundation Training for TeamsFor Your Teams

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    • Suitable for small, medium and large groups
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for corporate programmes
    • Scalable delivery for teams across South Africa and global locations

    Leading Organisations

    Standard BankVodacomMTNNedbankDiscoverySasol

    What Our Learners Say

    Untitled

    Cleared the Exam and Use It at Work

    "The trainer made the ITIL Value System and value streams genuinely clear, with examples from real service desks. I passed the ITIL 5 Foundation exam first time and now apply the guiding principles daily."

    Thabo Molefe

    Service Desk Team Lead

    Untitled

    0/0

    Perfect Step up from Support

    "I moved from general IT support and needed a current-edition credential. The mock exams and structured notes matched the real exam closely, and the sessions were practical rather than theory-heavy."

    Nomsa Dlamini

    IT Support Analyst

    Untitled

    0/0

    Practical and Well Paced

    "Strong coverage of the product and service lifecycle and continual improvement. The live virtual format fit around my work in Johannesburg, and the trainer answered every question clearly."

    Pieter van der Merwe

    Incident Manager

    Untitled

    0/0

    Consistent Practice Across the Team

    "We trained a full service operations team on ITIL 5 Foundation. The shared language around value co-creation and governance improved how the team handles incidents and changes across our business units."

    Lerato Khumalo

    IT Operations Lead, Financial Services

    Untitled

    0/0

    Smooth Corporate Rollout

    "As an L&D lead, I valued the flexible scheduling and clear progress reporting. Invensis Learning delivered current-edition content that upskilled our service desk group without disrupting operations."

    Sipho Ndlovu

    Learning and Development Manager, Telecoms

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    0/0



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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current-edition, globally recognised service management credential valued by Johannesburg employers in banking, telecoms and IT services. It opens roles from service desk analyst to service management, in a market where certified ITSM talent is scarce.

    General

    Is ITIL 5 Foundation worth it in Johannesburg?

    Yes. ITIL 5 Foundation is a current-edition, globally recognised service management credential valued by Johannesburg employers in banking, telecoms and IT services. It opens roles from service desk analyst to service management, in a market where certified ITSM talent is scarce.

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the product and service lifecycle. It suits IT and business professionals, newcomers and ITIL 4 holders alike.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated Value Stream Mapping and Management, and an updated ITIL Value System.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all regardless of education, experience or prior ITIL knowledge. Attending accredited training is recommended to prepare for the exam.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD points within each three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Johannesburg?

    Instructor-led ITIL 5 Foundation training in Johannesburg is available on request and varies by format and schedule. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote for current pricing and inclusions.

    What is included in the course fee?

    The training fee typically includes ITIL 5 aligned courseware, case studies, practice questions, mock exams, first-attempt guidance and learner support. Confirm whether the exam voucher is bundled when you request your quote.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is billed separately and varies by region and purchasing channel. Some packages bundle the exam voucher with training. Ask a learning advisor which option applies to you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and delivery teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) Syllabus from AXELOS (PeopleCert). It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is often arranged through an accredited training organisation as part of a training and exam package.

    What if I do not pass on the first attempt?

    You can re-sit the exam through PeopleCert; re-sit fees and policy apply, so confirm current terms at peoplecert.org. Our first-attempt guidance, mock exams and revision support are designed to help you pass the first time.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds from core concepts, and hands-on examples and practice questions support learners at every level.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions, mock exams and revision aids that reflect the current ITIL 5 Foundation (Version 5.0) syllabus.

    Is the courseware aligned with the current ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0), the current edition of the framework published by PeopleCert.

    How long is the training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days. It covers all nine topic areas and prepares you for the 40-question, 60-minute exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule in Johannesburg.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Check upcoming schedules or speak with a learning advisor to find the next available start date that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.