Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS, delivered by PeopleCert. ITIL 5 Foundation certification training in Ukraine gives IT and business professionals a modern, digital-era grounding in how organisations create, deliver and continually improve value through digital products and services. Built on the fifth iteration of the IT Infrastructure Library, the credential introduces the ITIL Value System, the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. There are no formal prerequisites, so it suits service desk analysts, IT operations staff, product managers, and DevOps and Agile practitioners across Ukraine's fast-growing IT sector. The closed-book exam has 40 single-answer multiple-choice questions in 60 minutes, with a 65% pass mark (26 of 40 correct). The certification stays valid for three years. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a recognised, globally portable credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS, delivered by PeopleCert. ITIL 5 Foundation certification training in Ukraine gives IT and business professionals a modern, digital-era grounding in how organisations create, deliver and continually improve value through digital products and services.

    Built on the fifth iteration of the IT Infrastructure Library, the credential introduces the ITIL Value System, the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. There are no formal prerequisites, so it suits service desk analysts, IT operations staff, product managers, and DevOps and Agile practitioners across Ukraine's fast-growing IT sector.

    The closed-book exam has 40 single-answer multiple-choice questions in 60 minutes, with a 65% pass mark (26 of 40 correct). The certification stays valid for three years. Start your ITIL 5 journey with Invensis Learning and turn service management knowledge into a recognised, globally portable credential.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Ukraine designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Ukraine
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Ukraine

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Ukraine
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Ukraine
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in UkraineDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why the ITIL 5 Foundation Is Worth EarningThe Value It Adds to Your Career

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals turn everyday service work into recognised capability. The programme suits service desk analysts, support engineers, product owners and career changers who want a modern, digital-era grounding in service management. Whether you are new to ITIL or moving up from ITIL 4, the credential proves you understand how value is co-created and continually improved across the product and service lifecycle.

    If you want a credential that travels across Ukraine's IT services, banking and telecom employers and worldwide, the ITIL 5 Foundation is a clear first step. You gain current-edition knowledge, exam readiness, and a certificate that stays valid for three years.

    • Earns you a globally recognised, current-edition ITIL 5 credential valued by employers
    • Positions you for service desk, incident, change and IT operations roles across Ukraine
    • Builds fluency in the ITIL Value System and the product and service lifecycle
    • Gives you a shared vocabulary that fits DevOps, Agile and digital product teams
    • Adds a reported pay premium of around 11% over non-certified peers
    • Requires no prerequisites, so you can start whatever your background
    • Prepares you for the 40-question Foundation exam with structured, guided practice
    • Opens the entry point to higher ITIL 5 qualifications as your career grows
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations lift service management maturity by giving whole teams a consistent, current-edition foundation. The training can be delivered for service desks, IT operations groups or cross-functional product teams. For Ukrainian IT services companies, banks and telecoms scaling digital delivery, this training creates a common approach to value, governance and continual improvement.

    If your teams manage growing digital services without a shared framework, ITIL 5 Foundation training builds a standardised language for prioritisation, value streams and improvement, delivered flexibly to suit your schedule.

    • Builds a shared service management language across support, operations and delivery teams
    • Aligns IT work to value co-creation and measurable customer outcomes
    • Standardises incident, change and continual improvement practices across units
    • Supports smoother multi-vendor and distributed delivery in Ukrainian IT firms
    • Improves service quality, flow and resilience through value stream thinking
    • Enables customised group training aligned to your business objectives
    • Prepares teams to work confidently alongside DevOps and Agile delivery
    • Strengthens in-house ITSM capability without heavy external dependency

    ITIL V5 Foundation Exam Format in UkraineWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Ukraine

    The total cost of getting ITIL V5 Foundation certified in Ukraine includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Ukraine delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Ukraine is UAH 56030

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Your Career Outlook in UkraineRoles, Sectors and Salary Signals

    ITIL 5 Foundation is a practical marker of service management capability in Ukraine, valued by IT outsourcing firms, banks, telecoms and public digital services that run large, always-on service portfolios. As the sector's workforce heads past 350,000 and export delivery scales, employers increasingly want people who can connect IT work to customer value. Demand runs from service desk analyst up to IT service manager, and here is what the market is telling us right now.

    ₴85,673

    Average IT sector salary, Ukraine

    per month, State Statistics Service 2026

    ₴997,841

    IT Service Manager salary, Kyiv

    per year, SalaryExpert 2026

    350,000+

    IT professionals in Ukraine

    workforce by end 2026, IT Ukraine Association

    ~11%

    ITIL certification pay premium

    above peers, industry estimate

    SECTORS HIRING

    • —IT Outsourcing and Software Services
    • —Banking, Fintech and Financial Services
    • —Telecommunications and Connectivity
    • —Government and Public Digital Services
    • —E-commerce, Retail and Logistics
    • —Consulting and Managed IT Services

    GROWTH TRENDS

    • —IT workforce projected to pass 350,000 professionals by end of 2026
    • —Service export growth demanding mature, standardised ITSM practice
    • —Distributed and multi-vendor delivery raising demand for service governance
    • —Digital government platforms driving service continuity and resilience needs
    • —Talent pool deep in build skills but thinner in service management
    • —ITIL credential recognised across Ukrainian and global employers

    Sources: State Statistics Service, SalaryExpert, work.ua, DOU, IT Ukraine Association (Ukraine) 2026.

    Why ITSM Skills Are in Demand Across Ukraine

    Service Governance Gap

    Ukrainian IT firms are strong in build and engineering but thinner in service management. Teams that can govern value across the lifecycle are increasingly sought after.

    ITIL 5 builds the ITIL Value System and governance

    Scaling Service Exports

    As service exports grow, clients expect mature, standardised delivery. ITIL 5 practices help organisations show consistent, outcome-focused service quality.

    ITIL 5 builds value co-creation and improvement skills

    Distributed, Multi-Vendor Delivery

    Distributed teams and multiple suppliers make handoffs harder. A shared ITIL 5 framework standardises incident, change and value stream ways of working.

    ITIL 5 builds the four dimensions and practice skills

    Resilience and Service Continuity

    Public and private digital services must stay reliable under pressure. Continual improvement and value stream thinking help teams keep services flowing.

    ITIL 5 builds continual improvement capability

    Sources: IT Ukraine Association, DOU, work.ua, industry reporting (Ukraine) 2026.

    ITIL 5 Foundation is more than a certificate. It is a way to turn service work into recognised value across Ukraine's IT sector. Join professionals building modern service management skills. Start your journey today.

    Your Ukraine Career Transformation

    From IT Delivery to Service Leadership in Ukraine

    The Difference the Credential Makes

    Ukraine's IT sector keeps growing through digital transformation and expanding service exports, and employers increasingly separate people with recognised service management skills from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to move into higher service management bands

    After ITIL 5

    IT roles in Ukraine average around ₴85,673 a month, well above the national average

    Today

    Passed over for roles that list an ITIL credential as preferred

    After ITIL 5

    Eligible for service management roles across IT services, banking and telecom

    Today

    Strong in delivery, but employers want structured service management

    After ITIL 5

    Confident in linking services to customer value and improving them continually

    You earn your ITIL 5 Foundation

    Before

    Service knowledge picked up on the job, with nothing formal to show for it

    Now you have

    A current-edition ITIL 5 credential recognised by Ukrainian and global employers

    Before

    Stuck in reactive support with no framework to move into service leadership

    Now you have

    A clear route into incident, change and IT service management roles

    Before

    Task-focused delivery with limited view of how value is created

    Now you have

    Fluency in the ITIL Value System, value co-creation and continual improvement

    Before

    Skills that are hard to prove when you change employer or project

    Now you have

    A globally portable credential that fits DevOps, Agile and product teams

    "The gap between doing service work and leading service is increasingly a recognised framework, and the employers that matter already know it."

    Join professionals across Ukraine who trained with Invensis Learning and made the shift.

    Sources: State Statistics Service, SalaryExpert, work.ua, DOU (Ukraine) 2026.

    How to Get ITIL V5 Founfdation Certified in UkraineStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ukraine is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in ITIL 5 FoundationCapabilities for Modern Service Management

    ITIL 5 Foundation training covers all nine topic areas of the AXELOS ITIL 5 (Version 5.0) syllabus. By the end of the programme you can explain the ITIL Value System, apply the guiding principles, and connect service work to value co-creation and continual improvement.

    Digital Product and Service Concepts

    In ITIL 5 Foundation you will learn how modern digital products and services are defined, how value is created, and how the product and service lifecycle keeps value flowing from discovery through to retirement.

    Co-Create Value with Stakeholders

    Understand how value is co-created between providers, consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, rather than focusing on outputs alone.

    Work Across the Four Dimensions

    Apply the four dimensions, Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of every service.

    Apply the ITIL Value System

    See how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    Use the Seven Guiding Principles

    Put the seven guiding principles to work, from focus on value and start where you are to keep it simple and practical, and optimise and automate, in real digital environments.

    Manage the Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, and delivery and support, and how they work together to create value.

    Practices and Continual Improvement

    Explore the role of ITIL management practices and practice guides, and apply the continual improvement model to sustain long-term service performance.

    Map and Manage Value Streams

    Learn to identify, map and manage value streams to improve flow, visibility and outcomes, and to spot and remove waste across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Ukraine?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    UAH 56030

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    UAH 56030

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in Ukraine?Accredited, Expert-Led and Learner-First

    A trusted ITIL Version 5 Foundation training company in Ukraine, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern service management capability. As a PeopleCert Accredited Training Organization, we combine accredited trainers, syllabus-aligned courseware, flexible online delivery and learner-focused support. Whether you enrol as an individual or plan group training for your team, you get a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited trainers with real IT service management experience
    • Live virtual (online) instructor-led training that fits working schedules
    • Courseware aligned to the AXELOS ITIL 5 (Version 5.0) syllabus
    • Mock exams and practice questions built around the 40-question Foundation exam
    • Flexible formats for individuals and corporate teams across Ukraine
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after the training

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in UkraineInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ukraine

    Premier Palace Hotel Kyiv, Ukraine

    ITIL Version 5 Foundation Training Location in Ukraine

    InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine

    corporate banner

    Corporate Training for TeamsUpskill Teams Across Ukraine

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    • Suitable for small, medium and large service and operations teams
    • Customised schedules built around your team's availability
    • Flexible delivery through live virtual, onsite or hybrid formats
    • Accredited trainers with real IT service management experience
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Ukraine and global locations

    Trusted by Leading Organisations

    EPAMSoftServeGlobalLogicCiklumSigma SoftwareN-IX

    What Our Learners Say

    Untitled

    Passed First Time and Applied It Fast

    "The ITIL 5 Foundation training made the ITIL Value System and guiding principles genuinely clear. The mock exams matched the real 40-question format, and I passed on my first attempt. It has already changed how I handle incidents at work."

    Oleksandr Kovalenko

    Service Desk Analyst

    Untitled

    0/0

    A Real Step up in My Career

    "I moved from support into a change role after this course. The trainer explained the product and service lifecycle with real examples, and the continual improvement model is something I now use every week. Well structured and practical."

    Iryna Tkachenko

    Change Coordinator

    Untitled

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    Great Fit Alongside DevOps

    "As someone from a DevOps background, ITIL 5 gave me the service management vocabulary I was missing. Value stream mapping fitted straight into how our teams already work. The live online sessions were easy to join around my schedule."

    Dmytro Shevchenko

    IT Operations Engineer

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    Standardised Our Service Teams

    "We trained a full service desk team through Invensis Learning. The group now shares one language for incidents, changes and improvement, and our handoffs between distributed teams are noticeably smoother. The corporate scheduling was flexible and reliable."

    Nataliia Bondarenko

    IT Operations Director, IT Services Sector

    Untitled

    0/0

    Scalable and Credible for Our Teams

    "As an L&D lead in a fintech, I needed accredited training that scaled across offices. The ITIL 5 Foundation programme was well organised, the trainers were credible, and reporting on team progress made it easy to show value to leadership."

    Andriy Melnyk

    Learning and Development Manager, Fintech Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, current-edition credential valued by Ukraine's IT services, banking and telecom employers, with a reported pay premium of around 11% over non-certified peers. It proves you understand modern service management. Talk to a learning advisor to plan your path.

    General

    Is the ITIL 5 Foundation worth it in Ukraine?

    Yes. ITIL 5 Foundation is a globally recognised, current-edition credential valued by Ukraine's IT services, banking and telecom employers, with a reported pay premium of around 11% over non-certified peers. It proves you understand modern service management. Talk to a learning advisor to plan your path.

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 (Version 5.0) scheme from AXELOS, delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and value co-creation in modern digital environments.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals at any stage, including service desk analysts, IT operations staff, product managers, and DevOps, Agile and SRE practitioners. There are no formal prerequisites, so it is open to anyone wanting a modern grounding in service management.

    How long is the ITIL 5 Foundation valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you renew by earning 60 CPD (Continuing Professional Development) points within each three-year certification cycle. Verify current renewal options through PeopleCert.

    Pricing

    How much does ITIL 5 Foundation training cost in Ukraine?

    Training is usually purchased as a combined training and exam package, and the price varies by format and schedule. Local pricing is available on request. Request a quote and a learning advisor will share current options for individuals and teams.

    What is included in the course fee?

    The training fee typically includes syllabus-aligned courseware, accredited instructor-led sessions, mock exams and practice questions, learner support, and guidance to prepare for the ITIL 5 Foundation exam. Confirm exact inclusions when you enrol.

    Is the exam fee included in the training price?

    The exam is delivered by PeopleCert and is often bundled into an accredited training and exam package. Whether the voucher is included depends on the plan you choose, so confirm this when you request a quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations groups and cross-functional teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the AXELOS ITIL 5 Foundation (Version 5.0) syllabus. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and lasts 60 minutes (1 hour). To pass, you need 65%, which is 26 out of 40 questions correct.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. It is typically arranged as part of a training and exam package.

    Do I need any prerequisites to sit the exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Attending an accredited training course is recommended to prepare.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 5 Foundation exam if needed. Our training includes mock exams and practice questions mapped to the 40-question format to help you prepare for a first-time pass. Verify the current re-sit policy through PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine syllabus topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition of the framework delivered by PeopleCert.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds concepts step by step, with practical examples and support throughout.

    What learning resources are provided?

    You receive syllabus-aligned courseware, practice questions, mock exams and case-study style examples that show ITIL 5 concepts in realistic service delivery scenarios, along with learner support.

    How long is the training programme?

    The instructor-led ITIL 5 Foundation programme runs for 16 hours in total, delivered as two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training. You can choose the format that fits your schedule, learning preference and team needs.

    How soon can I start?

    New batches run regularly for learners across Ukraine. Once you enrol you receive schedule details and can join the next available cohort. Talk to a learning advisor to confirm upcoming dates.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.