Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, and the global standard for IT service management. Invensis Learning's ITIL 4 Foundation certification training in Ukraine helps IT and business professionals understand how to create, deliver and continually improve tech-enabled products and services through the ITIL 4 Service Value System. Across Ukraine's fast-growing IT outsourcing, banking and telecom sectors, the credential has become a baseline for anyone running service desks, support teams or IT operations. The course needs no prior experience and gives you a shared vocabulary, seven guiding principles and practical practices you can use from day one. Whether you are starting in service management or formalising years of hands-on experience, this is a recognised first step. Prepare for the 40-question exam and earn a credential employers value, with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern IT Service Management

    The ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, and the global standard for IT service management. Invensis Learning's ITIL 4 Foundation certification training in Ukraine helps IT and business professionals understand how to create, deliver and continually improve tech-enabled products and services through the ITIL 4 Service Value System.

    Across Ukraine's fast-growing IT outsourcing, banking and telecom sectors, the credential has become a baseline for anyone running service desks, support teams or IT operations. The course needs no prior experience and gives you a shared vocabulary, seven guiding principles and practical practices you can use from day one.

    Whether you are starting in service management or formalising years of hands-on experience, this is a recognised first step. Prepare for the 40-question exam and earn a credential employers value, with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ukraine, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Ukraine designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Ukraine
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Ukraine

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Ukraine
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Ukraine
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in UkraineDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    How ITIL 4 Foundation Advances Your CareerReal Outcomes for You and Your Team

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps professionals build practical service management knowledge and prepare for the certification exam. The course suits service desk staff, IT support engineers and anyone moving into IT operations who wants a recognised credential. Whether you are entering service management, switching careers, or proving skills you already use at work, this training builds capability aligned with what employers across Ukraine expect.

    If you want a globally recognised entry point into IT service management, ITIL 4 Foundation is a clear path forward. You gain a shared framework, structured exam preparation, and a credential valued across IT outsourcing, banking and telecom employers.

    • Earn a globally recognised ITIL 4 credential backed by AXELOS and PeopleCert
    • Stand out for service desk, IT support and service management roles in Ukraine
    • Speak a common service management language used across global IT teams
    • Apply the seven guiding principles to real workplace decisions
    • Build a foundation to progress into ITIL 4 Managing Professional and Strategic Leader streams
    • Improve your earning potential in Ukraine's high-paying IT sector
    • Prepare thoroughly for the closed-book, 40-question exam
    • Gain the confidence to support and improve tech-enabled services
    For Organizations

    For Organizations

    ITIL 4 group training helps organisations build consistent service management capability by equipping teams with a shared framework and practical skills. The training can be delivered for service desks, IT operations or whole support functions. For organisations that deliver IT services to global clients, this training creates the structure and common language that customers increasingly expect.

    If your teams handle incidents and changes in different ways, ITIL 4 group training creates a single service management approach. Staff gain a standardised method for supporting users, improving services and connecting IT work to business value.

    • Standardise IT service management practices across teams and locations
    • Improve incident, problem and change handling for fewer disruptions
    • Align IT delivery with business value and customer outcomes
    • Strengthen service quality for outsourcing and managed-service clients
    • Build a shared ITIL 4 vocabulary across IT operations
    • Support business continuity and resilience in demanding conditions
    • Upskill service desks with flexible, customised group training
    • Raise process maturity and audit readiness

    ITIL 4 Foundation Exam Format in UkraineWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Ukraine

    The total cost of getting ITIL 4 Foundation certified in Ukraine includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Ukraine delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Ukraine is UAH 46130

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Why ITIL 4 Foundation Is Worth It in UkraineRoles, Demand and Pay

    ITIL 4 has become a baseline service management credential across Ukraine, valued by IT outsourcing firms, banks, telecom operators and public-sector teams that run service desks, support functions and IT operations. As Ukrainian providers deliver managed services to global clients and digital public services expand, professionals who understand modern ITSM are increasingly sought after. Demand spans entry-level service desk roles through to service delivery managers, and here is what the market is telling us right now.

    UAH 78,941

    Average IT salary, Ukraine

    per month, State Statistics Service 2026

    UAH 998K

    IT services manager, Kyiv

    average per year, SalaryExpert 2026

    ~2.8x

    IT pay vs national average

    IT vs Ukraine average, dev.ua 2026

    None

    ITIL 4 Foundation prerequisites

    open to all, AXELOS and PeopleCert

    SECTORS HIRING

    • —IT Outsourcing and Software Services
    • —Banking, Fintech and Insurance
    • —Telecommunications
    • —E-Government and Public Sector
    • —Retail and E-Commerce
    • —Energy and Utilities

    GROWTH TRENDS

    • —IT exports driving demand for ITIL-aligned managed services
    • —Diia and e-government expanding digital public services
    • —Cloud migration across banking and telecom
    • —Business continuity raising demand for structured IT operations
    • —EU integration pushing IT governance standards
    • —Service desk roles a common entry point into ITSM

    Sources: State Statistics Service of Ukraine, SalaryExpert, Work.ua, dev.ua, levels.fyi 2026.

    Service Management Challenges Driving ITIL 4 Demand in Ukraine

    Scaling Managed Services for Global Clients

    Ukraine's outsourcing firms run service desks and IT operations for clients worldwide, and customers increasingly expect ITIL-aligned processes that only trained service management staff can deliver.

    ITIL 4 builds service management structure

    Inconsistent Incident and Change Handling

    Without a common framework, teams resolve issues in different ways, slowing recovery. ITIL 4 practices bring structure to incident, problem and change handling across the organisation.

    ITIL 4 builds core practice skills

    Bridging IT Delivery and Business Value

    Boards fund digital projects but struggle to link IT activity to outcomes. ITIL 4's focus on value co-creation helps professionals connect services to real business results.

    ITIL 4 builds value co-creation skills

    Business Continuity Under Pressure

    Operating through disruption demands resilient, well-governed IT services. Structured service management keeps critical systems running and properly supported.

    ITIL 4 builds resilient service operations

    Digital Government and Citizen Services

    Ukraine's Diia platform and e-government expansion need dependable service operations, raising demand for practitioners who understand modern IT service management.

    ITIL 4 builds dependable service practices

    Shortage of Certified Service Managers

    Ukraine has deep developer talent but fewer credentialed service management professionals, making ITIL 4 holders valuable as the sector matures and clients raise expectations.

    ITIL 4 makes certified professionals stand out

    Sources: IT Ukraine Association, IT Outsourcing Review, dev.ua, Diia e-government reports 2026.

    ITIL 4 Foundation is a practical first step into service management. Join professionals across Ukraine building the skills employers need. Start your journey today.

    Your Ukraine Career Transformation

    Your Service Management Career, Before and After

    What ITIL 4 Foundation Changes

    Ukraine's IT sector keeps expanding through outsourcing, digital government and cloud adoption, and employers increasingly separate professionals who understand structured service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped in entry-level support roles

    After ITIL 4

    Eligible for higher-paying service management roles, with IT pay around 2.8x Ukraine's average

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 4

    Shortlisted for ITSM roles across outsourcing, banking and telecom

    Today

    Confident in daily tasks, but lacking a recognised framework

    After ITIL 4

    Fluent in the ITIL 4 Service Value System and the guiding principles

    You earn your ITIL 4 Foundation

    Before

    Service management skills are self-taught with no formal proof

    Now you have

    A globally recognised ITIL 4 credential from AXELOS and PeopleCert

    Before

    Each team handles incidents and changes in its own way

    Now you have

    A shared ITIL 4 framework and a common service management language

    Before

    It is hard to show how IT work creates business value

    Now you have

    The confidence to link services to value and customer outcomes

    Before

    Limited path beyond a support or service desk role

    Now you have

    A clear route into senior ITSM and ITIL Managing Professional streams

    "The gap between supporting IT and managing services well is increasingly a recognised framework, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: State Statistics Service of Ukraine, SalaryExpert, dev.ua, Work.ua 2026.

    How to Get ITIL 4 Founfdation Certified in UkraineStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Ukraine is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

    image

    100% Secure and Safe download

    Skills You Will Build with ITIL 4Capabilities You Can Apply at Work

    This training covers what you will learn in ITIL 4 Foundation: the concepts, the Service Value System, the guiding principles and the core practices that underpin modern IT service management. By the end you can speak the language of ITSM and apply it at work.

    Service Management Fundamentals

    Understand what services and value are in ITIL 4: how value is co-created between providers and consumers, the meaning of utility and warranty, and key terms such as outcomes, costs and risks. This is the foundation for everything else in the framework.

    The ITIL 4 Service Value System

    Explain how the Service Value System brings together the guiding principles, governance, the service value chain, practices and continual improvement to enable value creation from end to end.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to guide everyday service management decisions and improvements.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Core ITIL Management Practices

    Work with key practices including incident management, problem management, change enablement, the service desk and service level management to support users effectively.

    Continual Improvement and Metrics

    Use the continual improvement model, service level agreements, and key metrics and KPIs to measure performance and keep improving services over time.

    Who Should TakeITIL 4 Foundation Certification Training in Ukraine?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    UAH 46130

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    UAH 46130

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in UkraineYour Trusted Training Partner

    Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Ukraine that want to build IT service management capability and prepare for the exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware, and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL 4 Foundation training company in Ukraine, provides a professional learning experience built around practical understanding, real-world application, and measurable outcomes.

    • Accredited ITIL 4 training aligned to the AXELOS and PeopleCert syllabus
    • Experienced, certified trainers with real IT service management experience
    • Flexible formats, including online (live virtual) and instructor-led classroom training
    • Exam-focused preparation with practice questions and mock tests
    • ISO 9001 and ISO 27001 certified training delivery
    • Dedicated learner support before, during and after the course
    • Customised corporate group training for teams across Ukraine
    • Trusted by professionals and organisations across many industries

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in UkraineInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Ukraine

    Premier Palace Hotel Kyiv, Ukraine

    ITIL 4 Foundation Training Location in Ukraine

    InterContinental, 2-А, Velyka Zhytomyrska Street, Volodymyr City, Old Kyiv, Center, Shevchenkivskyi District, Kyiv, 01001, Ukraine

    corporate banner

    Corporate ITIL 4 Training in UkraineScale Team Capability

    Untitled

    • Customised ITIL 4 training for service desks and IT operations teams
    • Flexible delivery through onsite, live virtual or hybrid formats across Ukraine
    • Schedules aligned to your team's availability and time zone
    • Certified trainers with hands-on service management experience
    • Role-based examples for outsourcing, banking and telecom contexts
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for local and distributed teams

    Trusted by Leading Organisations

    EPAMSoftServeGlobalLogicKyivstarPrivatBankCiklum

    What Our ITIL 4 Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer explained the Service Value System and guiding principles in a way that finally made sense for my daily work on the service desk. The practice questions matched the exam style, and I passed on my first attempt."

    Oksana Tkachenko

    IT Support Specialist

    Untitled

    0/0

    Practical and Directly Useful

    "Very practical sessions on incident, problem and change handling. I now use the same ITIL 4 vocabulary as our global clients, which has made collaboration much smoother across teams."

    Dmytro Kovalenko

    Service Desk Team Lead

    Untitled

    0/0

    Clear and Well Structured

    "A well-structured introduction to modern service management. The four dimensions and continual improvement model gave me a clearer way to think about how we run our IT operations."

    Iryna Bondarenko

    IT Operations Analyst

    Untitled

    0/0

    Stronger Service Delivery Across the Team

    "We trained our managed-services team with Invensis Learning. The shared ITIL 4 framework reduced inconsistencies in how incidents were handled and improved our service reporting to clients within weeks."

    Andriy Melnyk

    IT Service Delivery Manager

    Untitled

    0/0

    Ideal for Distributed Teams

    "As an L&D lead at an IT outsourcing firm, I needed a flexible, accredited programme for distributed teams. The scheduling and corporate support were excellent, and our support staff now share a common service management language."

    Kateryna Shevchenko

    Learning and Development Lead, IT Outsourcing

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, the global standard for IT service management. It introduces the Service Value System, the four dimensions, the seven guiding principles and core practices for delivering and improving tech-enabled services.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS and PeopleCert, the global standard for IT service management. It introduces the Service Value System, the four dimensions, the seven guiding principles and core practices for delivering and improving tech-enabled services.

    Is ITIL 4 Foundation worth it in Ukraine?

    Yes. ITIL 4 is a baseline credential across Ukraine's IT outsourcing, banking and telecom sectors, where IT salaries average around 2.8 times the national average. It helps you qualify for service desk, IT support and service management roles and speak a language global clients expect.

    Who should take ITIL 4 Foundation?

    ITIL 4 Foundation suits IT and business professionals at any career stage, including service desk staff, IT support engineers, operations analysts and anyone moving into service management. It is also valuable for managers who want a shared framework for their teams.

    Do I need prior experience to take ITIL 4 Foundation?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or ITSM knowledge is required, which makes it an accessible first step into IT service management for beginners and experienced professionals alike.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification. Confirm current renewal requirements at peoplecert.org.

    Pricing

    How much does ITIL 4 Foundation training cost in Ukraine?

    Training fees vary by format and schedule, so pricing is available on request. The fee covers accredited courseware, instructor-led sessions and exam preparation, while the PeopleCert exam fee is billed separately. Request a quote for current pricing and group options.

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes accredited courseware aligned to the AXELOS and PeopleCert syllabus, instructor-led sessions, practice questions, mock tests and learner support. Speak with a learning advisor to confirm exactly what your chosen plan includes.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is billed separately and can vary by region and delivery channel. Some plans bundle training and the exam voucher together. Confirm current exam pricing at peoplecert.org, and ask our team which package suits you best.

    Do you offer corporate or group discounts?

    Yes. We offer customised corporate group training with volume-based pricing for service desks, IT operations and support teams. Delivery can be onsite, live virtual or hybrid across Ukraine. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Talk to a learning advisor to choose the option that works best for you or your organisation.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book test of 40 multiple-choice questions. It lasts 60 minutes and is based on the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert. You answer single-response questions across the syllabus areas.

    How many questions are on the ITIL 4 Foundation exam?

    There are 40 questions on the ITIL 4 Foundation exam, each with a single correct answer. You have 60 minutes to complete it. The questions cover service management concepts, the Service Value System, practices, guiding principles and more.

    What is the passing score for ITIL 4 Foundation?

    The passing score is 65 percent, which means answering at least 26 of the 40 questions correctly. Structured preparation, practice questions and mock tests help you build the broad understanding the exam requires across all syllabus areas.

    How is the ITIL 4 Foundation exam delivered?

    You can take the exam through PeopleCert online proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. Both options are available to candidates in Ukraine. Our team can guide you through booking your exam.

    What if I do not pass the exam on the first attempt?

    You can retake the ITIL 4 Foundation exam if needed. Our training includes practice questions and mock tests to prepare you thoroughly, and selected plans offer resit support. Confirm the current resit policy and any fees at peoplecert.org.

    Course Content

    What topics does the ITIL 4 Foundation course cover?

    The course covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and metrics and KPIs.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction and needs no prior experience or IT background. Trainers explain each concept from the basics, with examples and practice activities, so beginners and experienced professionals can both follow comfortably.

    What learning resources are provided?

    You receive accredited courseware aligned to the AXELOS and PeopleCert syllabus, practice questions, mock exams, and trainer-led examples and exercises. These resources help you understand the framework and prepare confidently for the exam.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, covering the Service Value System and the practices tested in the exam, so you study exactly what you need.

    How long is the ITIL 4 Foundation training?

    The training is commonly delivered as a two-day instructor-led course, or as equivalent self-paced hours. The format depends on your chosen plan. Live virtual and classroom options let you fit the training around your schedule.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, accredited courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training. This lets you choose the format that fits your schedule and learning style, whether you study individually or with a team.

    When can I start ITIL 4 Foundation training?

    New batches run regularly across live virtual and classroom formats. Check the upcoming schedules to find a start date that suits you, or contact a learning advisor to plan a date that fits your team. See upcoming batches to get started.

    Can I reschedule my batch?

    Yes. Flexible options let you reschedule or move to another batch, and selected plans include a pass to attend the training again. Contact our support team to arrange a change that works for you.

    Do you offer ITIL 4 training for teams in Ukraine?

    Yes. We deliver customised corporate ITIL 4 training for service desks and IT operations teams across Ukraine, available onsite, live virtual or hybrid. Schedules are aligned to your team's availability. Ask about corporate and group pricing for your team.