Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Credential?UntitledYour Entry into Modern Service Management

    VeriSM Foundation certification training in Portugal prepares IT and business professionals to apply VeriSM, a service management approach built for the digital age. The VeriSM Foundation (VeriSM-F) credential is awarded by EXIN, the international examination institute, and is based on the framework developed by the IFDC and published by Van Haren. The programme is aligned to the current EXIN VeriSM Foundation Examination Specification and its seven topic areas, from the service organisation and service culture to the VeriSM model, the management mesh, progressive practices and innovative technologies. You learn how an organisation defines its own flexible service management approach rather than following a single prescriptive framework. Delivered in live online and corporate formats, this entry-level certification has no formal prerequisites and suits professionals in Lisbon, Porto and beyond who already use ITIL, Agile, DevOps or Lean and want one model to bring them together. Prepare for the 40-question EXIN exam and start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Portugal, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Credential?Your Entry into Modern Service Management

    VeriSM Foundation certification training in Portugal prepares IT and business professionals to apply VeriSM, a service management approach built for the digital age. The VeriSM Foundation (VeriSM-F) credential is awarded by EXIN, the international examination institute, and is based on the framework developed by the IFDC and published by Van Haren.

    The programme is aligned to the current EXIN VeriSM Foundation Examination Specification and its seven topic areas, from the service organisation and service culture to the VeriSM model, the management mesh, progressive practices and innovative technologies. You learn how an organisation defines its own flexible service management approach rather than following a single prescriptive framework.

    Delivered in live online and corporate formats, this entry-level certification has no formal prerequisites and suits professionals in Lisbon, Porto and beyond who already use ITIL, Agile, DevOps or Lean and want one model to bring them together. Prepare for the 40-question EXIN exam and start your VeriSM journey with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Portugal, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Portugal designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Portugal by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Portugal

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Portugal
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Portugal
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in PortugalDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    What You Gain from Getting VeriSM CertifiedOutcomes for Professionals and Organisations

    For Individuals

    For Individuals

    VeriSM Foundation training helps IT and business professionals build modern, framework-agnostic service management capability and prepare for the EXIN exam. The credential suits service managers, ITIL and Agile practitioners, consultants and career changers. Whether you are formalising your service management knowledge, bridging multiple frameworks, or moving into a service-focused role in IT, banking, shared services or consulting, this training builds capability employers in Portugal value.

    If you want a recognised entry-level credential that reflects how services are really delivered today, VeriSM Foundation is a clear starting point. You gain the VeriSM model, the management mesh, exam readiness and a structured path forward.

    • Earn a globally recognised EXIN credential valid for lifetime
    • Learn to integrate ITIL, Agile, DevOps and Lean into one approach
    • Stand out for service manager, consultant and delivery roles in Portugal
    • Build confidence with the VeriSM model and the management mesh
    • Enter modern service management with no prior experience needed
    • Prepare thoroughly for the 40-question EXIN exam
    • Gain a portable qualification valued across sectors and borders
    • Position yourself for the wider EXIN VeriSM progression path
    For Organizations

    For Organizations

    VeriSM Foundation group training helps organisations build modern service management capability by equipping teams with a flexible, context-driven approach. The training can be delivered for IT operations, service desks, shared services and cross-functional groups. For organisations that run several frameworks at once, VeriSM provides a model to bring them together and align services with consumer outcomes.

    If your teams struggle to reconcile ITIL, Agile and DevOps across a growing service estate, VeriSM group training creates a shared management mesh vocabulary. Teams gain a standardised approach to governance, practice selection and value delivery.

    • Builds a shared service management language across teams
    • Connects ITIL, Agile and DevOps practices under one model
    • Improves consumer-centric thinking and value delivery
    • Supports digital transformation and service governance
    • Enables customised training aligned with your service estate
    • Standardises modern service practice across business units
    • Provides flexible delivery for distributed teams
    • Strengthens in-house service management capability

    VeriSM Foundation Exam Format in PortugalWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Portugal

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Portugal is EUR 1400

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where VeriSM Skills Take You in PortugalRoles, Demand and Pay

    VeriSM Foundation has become a valued marker of modern service management as Portugal grows into one of Europe's fastest-moving tech hubs. Lisbon, Porto and Braga host nearshore delivery centres, shared services and global business services that run ITIL, Agile and DevOps side by side, and employers increasingly want people who can integrate them. Demand spans service delivery managers, IT service managers and service management consultants, and here is what the Portuguese market is telling us right now.

    EUR 53,600

    Average IT Service Manager salary, Portugal

    per year, Glassdoor 2026

    EUR 56,400

    Average IT Manager salary, Lisbon

    SalaryExpert 2026

    15%

    Portugal tech sector growth

    2025, EUR 11bn revenue

    8.93%

    IT outsourcing market CAGR

    2026-2034, IMARC

    SECTORS HIRING

    • —IT Services and Nearshore Delivery Centres
    • —Banking, Financial Services and Insurance
    • —Shared Services and Global Business Services
    • —Consulting and Professional Services
    • —Telecommunications and Technology
    • —Public Sector and Government

    GROWTH TRENDS

    • —Lisbon and Porto maturing into European tech hubs
    • —Nearshoring demand from the UK, Germany and the Netherlands
    • —Multi-framework estates needing one integrating model
    • —GDPR and governance pressure on service delivery
    • —Cloud, AI and automation reshaping service operations
    • —Shortage of professionals who can unify service practices

    Sources: Glassdoor, SalaryExpert, PayScale (Portugal) 2026; IMARC Portugal IT outsourcing 2026-2034; Portugal ICT sector data 2025-2026.

    Market Forces Making Service Management Skills Essential in Portugal

    Fragmented Framework Estates

    Portuguese enterprises run ITIL, Agile, DevOps and Lean in parallel, yet few have a model that unifies them. VeriSM's management mesh is built to integrate these practices into one coherent approach.

    VeriSM integrates practices into one mesh

    Nearshore Delivery at Scale

    Lisbon and Porto centres serve UK, German and Dutch clients across time zones. Context-driven, consistent service management keeps quality high as teams and clients multiply.

    VeriSM keeps service quality consistent

    Digital Transformation Pressure

    Boards fund cloud, AI and automation programmes faster than service models can adapt. Professionals who can redesign services around consumer outcomes are in short supply.

    VeriSM reshapes services around outcomes

    GDPR and Governance Demands

    EU data-protection and governance rules raise the bar for how services are run. VeriSM's governance and service culture topics help organisations meet these expectations.

    VeriSM strengthens governance and culture

    Service Management Talent Gap

    Portugal has deep engineering talent but fewer people trained in modern, framework-agnostic service management. A recognised EXIN credential helps holders stand out.

    An EXIN credential helps you stand out

    Consumer-Centric Expectations

    Digital-first customers expect outcomes, not outputs. Organisations need people who can design and run services around value co-creation, exactly what VeriSM teaches.

    VeriSM teaches value co-creation

    Sources: IMARC Portugal IT outsourcing 2026-2034; Portugal ICT sector data 2025-2026; Glassdoor, SalaryExpert (Portugal) 2026.

    VeriSM Foundation is more than a certificate. It equips you to bring order to modern, multi-framework service delivery. Start your VeriSM journey in Portugal today.

    Your Portugal Career Transformation

    From Delivery Specialist to Service Management Leader

    The VeriSM Difference

    Portugal's IT and service market is expanding fast with nearshoring, shared services and digital transformation, and employers increasingly separate professionals who can modernise service management from those who cannot. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage in the Portuguese market

    After VeriSM

    IT service manager roles in Portugal average around EUR 53,600, with senior bands far higher

    Today

    Overlooked for roles that ask for modern service management skills

    After VeriSM

    Eligible for service management roles across IT, BFSI, shared services and consulting

    Today

    Strong on delivery, but employers want framework-agnostic thinking

    After VeriSM

    Fluent in the VeriSM model, the management mesh and progressive practices

    You earn your VeriSM Foundation

    Before

    Service management authority rests on job title, not a recognised credential

    Now you have

    An EXIN VeriSM credential recognised by employers across Portugal and worldwide

    Before

    Locked into one framework, unable to bridge the practices around you

    Now you have

    A single model to integrate the ITIL, Agile and DevOps practices you already use

    Before

    Seen as a delivery specialist rather than a service management thinker

    Now you have

    Positioned for service manager, consultant and PMO-facing roles

    Before

    Recognition fades when you move sector or employer

    Now you have

    A globally portable credential valued in Lisbon, Porto and beyond

    "In a market running ITIL, Agile and DevOps at once, the professionals who can integrate them are the ones organisations promote."

    Train with Invensis Learning and modernise how you lead service management.

    Sources: Glassdoor, SalaryExpert, PayScale (Portugal) 2026.

    How to Get VeriSM Foundation Certified in PortugalStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build in This VeriSM ProgrammeThe Mesh, the Model, the Practices

    This VeriSM Foundation programme builds practical, framework-agnostic service management capability across all seven EXIN topic areas. By the end you can explain the VeriSM model, configure a management mesh, and choose the right practices for your context.

    Service Organisation and Digital Value

    Understand what a service is, how value is co-created with consumers, and why digital transformation demands a more flexible approach to service management.

    A Consumer-Centric Service Culture

    Learn how organisational values, behaviours and leadership shape a service culture that puts consumer outcomes at the centre of every decision.

    The VeriSM Model and Management Mesh

    Master the core of VeriSM: governance, service management principles and the management mesh that integrates resources, environment and practices into one approach.

    Selecting Progressive Practices

    See how ITIL, Agile, DevOps, Lean and SIAM fit within the mesh, and learn to combine them based on your organisation's context rather than a single prescriptive framework.

    Applying Innovative Technologies

    Explore how cloud, AI, automation, IoT and analytics act as resources in the mesh and reshape how modern services are designed and delivered.

    Getting Started with VeriSM

    Learn the practical steps to assess current maturity, define an initial mesh and drive continual improvement as your organisation adopts VeriSM.

    Who Should TakeVeriSM Foundation Certification Training in Portugal?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Portugal seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for VeriSM Foundation in PortugalTrusted by Professionals and Teams

    As a leading VeriSM Foundation training company in Portugal, Invensis Learning is an EXIN authorised training partner, delivering VeriSM Foundation training built around the official EXIN examination specification. Our programmes combine EXIN-aligned courseware, experienced service management trainers, flexible delivery formats and dedicated learner support. Whether you enrol as an individual or arrange corporate training for your team in Portugal, we focus on practical understanding, real-world application and exam readiness, backed by ISO 9001 and ISO 27001 certified processes.

    • EXIN authorised training partner delivering accredited VeriSM courseware
    • Experienced trainers with real IT service management and consulting backgrounds
    • Flexible live online and corporate group training across Portugal
    • Structured exam preparation aligned to the 40-question EXIN exam
    • Practical exercises linking VeriSM concepts to real service delivery
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training operations
    • Corporate delivery for teams in Lisbon, Porto and across the country

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in PortugalInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Portugal

    Four Seasons Ritz, R. Rodrigo da Fonseca 88, 1099-039 Lisboa, Portugal

    VeriSM Foundation Training Location in Portugal

    Reid's Palace, A Belmond Hotel, Estrada Monumental 139, 9000-098 Funchal, Portugal

    corporate banner

    Corporate VeriSM Foundation Training in PortugalUpskill Your Whole Team

    Untitled

    • Tailored VeriSM training for teams, delivered onsite or live online
    • Flexible schedules aligned to your team's availability
    • EXIN-aligned courseware and experienced service management trainers
    • Role-based examples drawn from IT, BFSI and shared services
    • Progress tracking, assessments and learner feedback
    • Scalable delivery for teams in Lisbon, Porto and across Portugal

    Organisations We Support

    NoesisSoftinsaNTT DATANatixisDeloitteAccenture

    What Our Learners Say

    Untitled

    A Clear Path Through Framework Overload

    "I work across ITIL and Agile teams, and VeriSM finally gave me one model to connect them. The trainer's real-world examples made the management mesh click, and I passed the EXIN exam first time."

    Ana Sofia Duarte

    IT Service Analyst

    Untitled

    0/0

    Practical and Well Paced

    "The sessions were hands-on and easy to follow, even with no prior service management study. The practice questions matched the real 40-question exam well and I felt ready on the day."

    Miguel Fonseca

    Service Delivery Coordinator

    Untitled

    0/0

    A Great Move from an ITIL Background

    "Coming from an ITIL background, VeriSM broadened how I think about service culture and progressive practices. The certification helped me move into a service management consulting role in Lisbon."

    Rita Carvalho

    Service Management Consultant

    Untitled

    0/0

    Standardised How Our Team Thinks About Services

    "We trained our shared services group with Invensis Learning. The corporate sessions were tailored to our estate and gave everyone a shared VeriSM vocabulary for governance and practice selection."

    Tiago Almeida

    L&D Manager, Banking Sector

    Untitled

    0/0

    Smooth Corporate Delivery

    "Scheduling around our operations was easy, and the trainer adapted examples to our transformation programme. Our IT service leads now apply the management mesh in day-to-day decisions."

    Catarina Ribeiro

    Head of IT Operations, Shared Services

    Untitled

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh and how an organisation defines its own flexible service management approach. It suits both IT and business professionals in Portugal.

    General

    What is the VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of the VeriSM model, the management mesh and how an organisation defines its own flexible service management approach. It suits both IT and business professionals in Portugal.

    Who should take VeriSM Foundation training in Portugal?

    VeriSM Foundation is designed for IT and business professionals who want to understand modern service management. It fits service managers, ITIL or Agile practitioners, consultants and career changers. There are no formal prerequisites, so it is open to anyone starting out.

    Is VeriSM Foundation worth it for my career?

    Yes. As Portugal's tech, nearshoring and shared-services sectors grow, employers value professionals who can integrate ITIL, Agile and DevOps. Roles such as IT service manager average around EUR 53,600 a year, and a recognised EXIN credential helps you stand out.

    Who governs the VeriSM Foundation certification?

    The certification is awarded by EXIN, an internationally recognised examination institute operating in over 165 countries. The VeriSM framework was developed by the IFDC and published by Van Haren. Your training is aligned to the official EXIN VeriSM Foundation Examination Specification.

    How long is the VeriSM Foundation certification valid?

    The VeriSM Foundation certification is valid for lifetime. It does not expire, and there is no renewal, re-examination or continuing-education requirement once you pass the EXIN exam.

    Pricing

    How much does VeriSM Foundation training cost in Portugal?

    The fee covers EXIN-aligned courseware, trainer-led sessions, practice questions and learner support. Exact pricing depends on your chosen format and whether the EXIN exam voucher is bundled. Request a quote for current Portugal pricing in euros.

    What is included in the course fee?

    The training fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock exam preparation and post-training support. Confirm whether the EXIN exam voucher is included when you enrol.

    Is the EXIN exam fee included in the price?

    It depends on the package. Some bundles include the EXIN VeriSM Foundation exam voucher, while others quote it separately. EXIN pricing varies by region and channel, so ask a learning advisor for a combined quote.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for teams in Portugal. Contact us for a group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the official EXIN VeriSM Foundation Examination Specification and its seven topic areas.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions. You have 60 minutes (1 hour) to complete it.

    What is the passing score for the VeriSM Foundation exam?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly.

    Where can I take the EXIN VeriSM Foundation exam?

    You can take it online through EXIN's online proctored system or at an EXIN accredited test location. It is often arranged through your training provider as part of a training and exam bundle.

    Are there prerequisites to sit the exam?

    No. VeriSM Foundation has no formal prerequisites. It is the entry point to the EXIN VeriSM scheme and is open to all, regardless of education, experience or prior service management knowledge.

    What is the exam application process?

    After your training, you register for the EXIN VeriSM Foundation exam, either through your accredited training provider as part of a bundle or directly with EXIN. You then sit the 40-question exam online or at an accredited location and receive your result and digital badge on passing.

    Course Content

    What topics does the VeriSM Foundation course cover?

    The course covers the seven EXIN topic areas: the service organisation, service culture, people and organisational structure, the VeriSM model, progressive practices, innovative technologies and getting started.

    Do I need prior service management experience?

    No prior experience is needed. VeriSM Foundation is an entry-level certification with no prerequisites, and the training starts from core concepts, so beginners and experienced practitioners alike can follow it.

    How is the training delivered and how long is it?

    The programme is typically delivered over about 16 hours, in live online or corporate formats. Sessions combine trainer-led instruction with exercises, discussions and exam practice.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can build a service management approach suited to its own context.

    What materials and practice do I receive?

    You receive EXIN-aligned courseware, practice questions and mock exam preparation mapped to the 40-question exam, plus post-training support to help you revise and apply what you learn.

    Enrollment

    How do I enrol in VeriSM Foundation training in Portugal?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (virtual instructor-led) training and customised corporate group training for teams across Portugal. Both follow the same EXIN-aligned syllabus, so you can pick what fits your schedule.

    When are the upcoming batches?

    New live online batches run regularly, and corporate sessions are scheduled around your team's availability. See upcoming schedules or ask an advisor for the next available dates in your time zone.

    Can I reschedule my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.