Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN SIAM Foundation Certification?UntitledYour Entry into Multi-Supplier Governance

    The EXIN SIAM Foundation (SIAM-F) certification validates your knowledge of Service Integration and Management, the discipline of coordinating multiple IT service providers under one accountable model. SIAM Foundation certification training in Portugal prepares professionals across Lisbon, Porto and Braga to govern complex, multi-supplier service ecosystems with confidence. Awarded by EXIN, the internationally recognised examination institute, the credential is built on the EXIN SIAM Foundation Examination Specification and aligned to the Scopism SIAM Body of Knowledge (SIAM BoK). It covers SIAM structures, roles, processes, practices and governance at a foundational level, so you can speak the language of service integration from day one. As Portugal's global business services and nearshore IT sector expands, employers increasingly need people who can manage suppliers end to end. With no formal prerequisites and a lifetime certification, SIAM Foundation is a practical first step. Start your journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Portugal, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN SIAM Foundation Certification?Your Entry into Multi-Supplier Governance

    The EXIN SIAM Foundation (SIAM-F) certification validates your knowledge of Service Integration and Management, the discipline of coordinating multiple IT service providers under one accountable model. SIAM Foundation certification training in Portugal prepares professionals across Lisbon, Porto and Braga to govern complex, multi-supplier service ecosystems with confidence.

    Awarded by EXIN, the internationally recognised examination institute, the credential is built on the EXIN SIAM Foundation Examination Specification and aligned to the Scopism SIAM Body of Knowledge (SIAM BoK). It covers SIAM structures, roles, processes, practices and governance at a foundational level, so you can speak the language of service integration from day one.

    As Portugal's global business services and nearshore IT sector expands, employers increasingly need people who can manage suppliers end to end. With no formal prerequisites and a lifetime certification, SIAM Foundation is a practical first step. Start your journey with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Portugal, approved to deliver official SIAM Foundation training using EXIN-aligned courseware and the EXIN SIAM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the SIAM Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured SIAM Foundation Certification training in Portugal designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized SIAM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led SIAM Foundation training in Portugal by experienced trainers with relevant service integration and management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Portugal

    • Flexible learning options available for professionals seeking SIAM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to SIAM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the SIAM Foundation certification program in Portugal
    • Earn a SIAM Foundation certificate after successfully meeting the course requirement

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Portugal
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate SIAM Foundation training program designed for team-based learning initiatives

    SIAM Foundation Certification Eligibility in PortugalDo You Qualify for the SIAM Foundation Exam?

    SIAM Foundation has no formal prerequisites. It is open to anyone interested in service integration and multi-supplier service delivery:

    • Open to all professionals - no prior SIAM experience required.

    • Suitable for IT and service-management practitioners, service integrators, transformation leads, vendor managers, and consultants.

    • Familiarity with basic IT service-management concepts (e.g. ITIL) is helpful but not required.

    • Recommended for anyone working in or moving into a multi-supplier service environment.

    Why SIAM Foundation Pays off for IT ProfessionalsFor Individuals and Teams

    For Individuals

    For Individuals

    SIAM Foundation training helps IT professionals build the governance knowledge needed to manage multiple service providers as one accountable service. The credential suits service desk, incident, problem and service owners, plus supplier and sourcing specialists. Whether you work in a global business services centre, a bank, a telecom or a nearshore IT provider in Portugal, this training gives you the structures, roles and processes that multi-supplier environments demand.

    If you want to move beyond single-supplier work and prove you can govern a complex service ecosystem, SIAM Foundation is a clear, low-barrier step. You gain a recognised EXIN credential, practical governance knowledge and a structured path employers value across sectors.

    • Validates your knowledge of multi-supplier service integration and governance
    • Opens roles such as service integrator, service delivery and supplier manager
    • Builds a shared vocabulary for coordinating many providers end to end
    • Strengthens your grasp of SIAM structures, roles and processes
    • Provides a globally recognised EXIN credential valid for lifetime
    • Needs no formal prerequisites, so you can start at any career stage
    • Complements an ITIL background and extends it to multi-supplier models
    • Sets the foundation for progressing to EXIN SIAM Professional
    For Organizations

    For Organizations

    SIAM Foundation group training helps organisations build multi-supplier governance capability by giving service management teams a shared model and vocabulary. The training can be delivered for IT operations, service desk, supplier management or PMO teams. For organisations that rely on several IT providers, this training creates a common language for end-to-end service ownership and accountability.

    If your teams struggle to hold a fragmented supplier set accountable for one service, SIAM Foundation training gives them a structured approach to integration, governance and reporting. It is a scalable, flexible way to raise multi-supplier maturity across the organisation.

    • Builds a consistent, shared approach to governing your supplier ecosystem
    • Improves end-to-end service ownership across multiple providers
    • Reduces incident and change chaos when several suppliers are involved
    • Aligns service management practice with ITIL, COBIT and ISO/IEC 20000
    • Enables customised training for service management and sourcing teams
    • Standardises SIAM terminology and roles across business units
    • Provides flexible onsite and live virtual delivery for teams
    • Strengthens in-house capability to integrate nearshore suppliers

    SIAM Foundation Exam Format in PortugalWhat to expect on exam day

    The SIAM Foundation exam validates your understanding of the Service Integration and Management (SIAM) methodology for managing multi-supplier service ecosystems. The exam focuses on the SIAM ecosystem and roles, the four SIAM structures (External, Internal, Hybrid, Lead Supplier), the SIAM roadmap, governance models, processes and practices, and challenges in multi-vendor environments. Through a combination of multiple-choice questions, candidates are tested on their ability to apply SIAM principles in real-world multi-supplier service environments.

    Exam ComponentDetails
    Exam NameSIAM Foundation
    Conducted ByEXIN
    Duration60 minutes
    Questions40 multiple-choice questions
    Passing Score65% (26 of 40)
    FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisOfficial SIAM Foundation syllabus
    Testing FormatEXIN online proctored or test center

    SIAM Foundation Certification Cost in Portugal

    The total cost of earning the SIAM Foundation credential typically includes the fee for SIAM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • Accredited EXIN-aligned SIAM Foundation training and digital courseware
    • Practice questions and full-length SIAM Foundation mock exams
    • Exam-focused guidance designed to improve first-attempt readiness on the SIAM Foundation paper
    • The SIAM Foundation training cost in Portugal is EUR 1400

    Exam Cost:

    • EXIN SIAM Foundation exam fee paid to EXIN
    • Online proctored or test centre delivery via the EXIN candidate portal
    • Lifetime-valid EXIN SIAM Foundation credential - no renewal required
    • Most Invensis Learning packages bundle the EXIN exam voucher

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career Scope After SIAM Foundation in PortugalIn-Demand Roles and Salaries

    SIAM Foundation has become a practical marker of multi-supplier governance skill across Portugal, valued by global business services centres, banks, telecoms and nearshore IT providers that juggle many service partners. As Lisbon, Porto and Braga scale their GBS and outsourcing operations, professionals who can integrate suppliers end to end are increasingly sought after. Demand runs from service desk analyst up to IT service manager and head of service management, and here is what the market shows right now.

    EUR 53,750

    Average IT Service Manager salary, Portugal

    per year, SalaryExpert 2026

    EUR 41,180

    Average Service Delivery Manager salary, Portugal

    per year, worldsalaries 2026

    USD 7.0bn

    IT services outsourcing market by 2034

    CAGR 8.93%, IMARC

    4,900+

    Open IT roles listed, Portugal

    Glassdoor 2026

    SECTORS HIRING

    • —Global Business Services and Shared Services Centres
    • —Banking, Financial Services and Insurance
    • —IT Outsourcing and Nearshore Providers
    • —Telecommunications
    • —Consulting and Professional Services
    • —Government and Public Sector

    GROWTH TRENDS

    • —Nearshore and multi-supplier delivery models expanding rapidly
    • —GBS hubs in Lisbon, Porto and Braga scaling IT operations
    • —Cloud, cybersecurity and AI adoption multiplying supplier ecosystems
    • —IT outsourcing market growing near 9% a year toward 2034
    • —Demand rising for end-to-end service governance skills
    • —Shortage of professionals fluent in multi-supplier ITSM

    Sources: SalaryExpert, Glassdoor, PayScale, worldsalaries (Portugal) 2026; IMARC Portugal IT Services Outsourcing Market; Portugal Global (GBS).

    What's Driving Demand for SIAM Skills in Portugal

    Supplier Sprawl in GBS Centres

    Global business services hubs in Lisbon and Porto run dozens of IT suppliers at once, yet many lack a single integration layer to hold that ecosystem accountable end to end.

    SIAM builds end-to-end governance skills

    Nearshore Outsourcing Boom

    Portugal's IT outsourcing market is growing near 9% a year toward USD 7 billion by 2034, multiplying the multi-vendor relationships that need coordinated, structured governance.

    SIAM builds multi-supplier coordination skills

    Fragmented Service Ownership

    When incidents span several providers, accountability blurs. SIAM gives banks, telecoms and GBS centres a clear model for end-to-end service ownership and resolution.

    SIAM builds service integration skills

    Cloud and AI Vendor Complexity

    Rapid cloud, cybersecurity and AI adoption adds new specialist suppliers to every estate, raising the need for integrated tooling, shared data standards and end-to-end reporting.

    SIAM builds tooling and integration skills

    Scarce Integration Talent

    Portugal has deep IT delivery talent but few professionals fluent in SIAM structures and roles, making certified service integrators rare and highly valued.

    SIAM makes certified integrators stand out

    Contract and Collaboration Gaps

    Competing suppliers rarely collaborate by default. SIAM introduces the governance, forums and ethics that turn a fragmented supplier set into one coherent service.

    SIAM builds governance and assurance skills

    Sources: IMARC Portugal IT Services Outsourcing Market 2026; Portugal Global; Glassdoor, SalaryExpert (Portugal) 2026.

    SIAM Foundation is more than a certificate. It is your entry into multi-supplier service governance, a skill that Portugal's GBS, banking and outsourcing employers increasingly need. Start your journey today.

    Your Portugal Career Transformation

    How SIAM Foundation Changes Your Career

    Before and After Certification

    Portugal's IT market is expanding with nearshore outsourcing, GBS growth and cloud adoption, and employers increasingly separate professionals who can govern multiple suppliers from those who cannot. Here is which side of that line you want to be on.

    Today

    Service desk and delivery pay capped without a governance credential

    After SIAM Foundation

    Service delivery and IT service manager roles in Portugal average around EUR 41,000 to EUR 54,000

    Today

    Overlooked for roles that list SIAM or multi-supplier experience

    After SIAM Foundation

    Eligible for integration roles across GBS centres, banks and telecoms

    Today

    Confident in ITIL basics, but not in multi-vendor governance

    After SIAM Foundation

    Fluent in the SIAM structures, roles and processes employers ask for

    You earn SIAM Foundation

    Before

    Multi-supplier know-how picked up informally, with nothing to prove it

    Now you have

    An EXIN credential that validates your service integration knowledge

    Before

    Limited to single-supplier or in-house-only service roles

    Now you have

    A route into service integrator and supplier management roles

    Before

    Incident and change confusion whenever several providers are involved

    Now you have

    A clear model for end-to-end governance across the supplier ecosystem

    Before

    Recognition that fades when you change employer or country

    Now you have

    A globally recognised, lifetime certification that travels with you

    "The gap between running one supplier and integrating many is a recognised credential, and Portugal's GBS and outsourcing employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: SalaryExpert, Glassdoor, worldsalaries (Portugal) 2026.

    How to Get SIAM Foundation Certified in PortugalStep-by-Step Certification Process

    The SIAM Foundation certification path in Portugal is a streamlined single-exam route designed for professionals seeking to understand Service Integration and Management (SIAM) principles, governance models, roles, and multi-supplier environments. Complete the training, pass the certification exam, and earn a globally recognized credential that remains valid for life.

    Step 1: Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2: Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3: Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4: Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5: Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6: Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Step 1

    Enroll in a SIAM Foundation Training Program

    Choose your preferred learning format, such as a SIAM Foundation certification course, live virtual training, self-paced learning, classroom sessions, or corporate group training. Enrollment provides access to learning materials, instructor support, and exam preparation resources.

    Step 2

    Create Your EXIN Account

    Create or sign in to your EXIN account at exin.com. Your account stores your exam voucher, schedule, results, and digital badge.

    Step 3

    Complete the Training and Practice Mocks

    Attend the full 2-day training and complete chapter quizzes, scenario exercises, and at least one full-length mock exam.

    Step 4

    Schedule the SIAM Foundation Exam

    Book your exam through your EXIN account: 40 multiple-choice questions, 60 minutes, 65% pass mark, closed book. Online proctored or test centre.

    Step 5

    Schedule Your SIAM Foundation Exam

    Once training is completed, schedule your examination through the certification platform. The SIAM Foundation training and exam process typically includes exam scheduling support and preparation guidance. The examination consists of 40 multiple-choice questions completed within 60 minutes and requires a minimum passing score of 65%.

    Step 6

    Activate Your Credential

    EXIN issues your SIAM Foundation digital badge and certificate. Lifetime valid , no renewal required.

    Module 1: SIAM Introduction and History

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Module 2: The SIAM Ecosystem

    • The four SIAM structures: internal, lead supplier, hybrid, externally sourced
    • Customer, Service Integrator, and Service Provider roles
    • Layered model and the SIAM operating model
    • Boundaries, governance, and accountability

    Module 3: SIAM Implementation Roadmap

    • The four-stage SIAM roadmap: Discovery & Strategy, Plan & Build, Implement, Run & Improve
    • Common implementation patterns and approaches
    • Transitioning from legacy operating models to SIAM
    • Critical success factors and lessons learned

    Module 4: SIAM Roles and Responsibilities

    • Customer organisation accountabilities
    • Service Integrator function and roles
    • Service Provider responsibilities
    • RACI in a SIAM context

    Module 5: SIAM Practices

    • People practices: structures, capabilities, governance
    • Process practices: integrated end-to-end processes
    • Measurement practices: performance, quality, value
    • Technology practices: integrated tooling and data

    Module 6: Processes Supporting SIAM and Foundation Exam Prep

    • Strategic, tactical, and operational SIAM processes
    • Common challenges and risks in SIAM adoption
    • SIAM Foundation exam structure and sample questions
    • Final-week revision plan

    Course Curriculumof the SIAM Foundation Certification Training

    The SIAM Foundation curriculum follows the official SIAM Foundation BoK (Scopism) and covers all tested domains across the syllabus.

    • Why SIAM emerged: multi-supplier service environments
    • Definition and scope of SIAM
    • Benefits, drivers, and use cases
    • Relationship to other frameworks (ITIL, COBIT, Lean, Agile)

    Comparison questions between SIAM and frameworks like ITIL or COBIT are a recurring feature across the exam.

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    Skills You Will Build in SIAM Foundation TrainingPractical Multi-Supplier Governance Skills

    This SIAM Foundation programme builds practical, exam-ready knowledge across all seven topic areas of the EXIN examination specification. By the end you can describe SIAM structures, roles and processes, and explain how to govern multiple suppliers as one accountable service.

    Understand the SIAM Ecosystem

    Learn what Service Integration and Management is and why it exists: define the customer organisation, service integrator and service provider layers, the core SIAM principles, and the benefits SIAM delivers in multi-supplier environments.

    Plan a SIAM Implementation Roadmap

    Work through the four-stage journey of Discovery and Strategy, Plan and Build, Implement, and Run and Improve, and compare the internal, external, hybrid and lead-supplier service integrator sourcing models.

    Map SIAM Roles and Responsibilities

    Identify the roles across all three layers, from the SIAM Manager, Service Owner and Process Owner to supplier and governance board roles, and understand decision rights and cross-layer collaboration.

    Apply SIAM Practices and Tooling

    Apply collaboration, performance, supplier and governance practices, and understand integrated tooling, data standards and end-to-end SLA reporting across the SIAM ecosystem.

    Integrate Processes Across Providers

    Coordinate incident, problem, change, request and service level management across multiple suppliers so that a fragmented provider set delivers as one end-to-end service.

    Manage SIAM Challenges and Frameworks

    Recognise the cultural, governance, tooling and commercial risks of SIAM, and see how it aligns with ITIL 4, COBIT, ISO/IEC 20000, Agile, DevOps and Lean.

    Who Should TakeSIAM Certification Training in Portugal?

    Service Integration Lead

    Service Manager

    Vendor Manager

    IT Service Manager

    Transformation Lead

    Process Owner / Process Manager

    Service Architect

    Programme Manager (Multi-supplier)

    Who Can Take This Certification Training

    SIAM Foundation Training Optionsfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service integration and management learning journey.

    SIAM Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1400

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    SIAM Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom SIAM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    SIAM Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service integration capabilities, improve multi-provider governance, and standardize service management practices across teams. This format is ideal for SIAM Foundation training for companies in Portugal seeking to build scalable service integration capabilities.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    SIAM Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides SIAM Foundation coaching for professionals seeking individualized support and focused guidance on service integration models, governance frameworks, and implementation practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    SIAM Foundation Live Virtual Training

    SIAM Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1400

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual SIAM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning for SIAM Foundation Training in PortugalFor Your Certification Journey

    Invensis Learning delivers structured SIAM Foundation training for professionals and organisations that want to master multi-supplier service governance and pass the EXIN exam with confidence. As an EXIN Accredited Training Provider and SIAM Foundation training company in Portugal, we combine accredited trainers, official courseware, flexible live online and classroom delivery, and dedicated learner support. Whether you enrol as an individual in Lisbon or Porto or plan corporate training for your team, our programme is built around practical understanding, real-world application and measurable outcomes.

    • EXIN Accredited Training Provider delivering official SIAM Foundation courseware
    • Accredited trainers with real ITSM and service integration experience
    • Flexible live online (live virtual) and classroom formats to suit your schedule
    • ISO 9001:2015 and ISO 27001:2022 certified quality and information security
    • Comprehensive study guides, practice questions and exam simulations
    • Post-training support and guidance on booking your EXIN exam
    • Corporate and group training delivered across Lisbon, Porto and beyond
    • Trusted by professionals and organisations in over 100 countries

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    SIAM Foundation Training Locations in PortugalInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    SIAM Foundation Training Location in Portugal

    Four Seasons Ritz, R. Rodrigo da Fonseca 88, 1099-039 Lisboa, Portugal

    SIAM Foundation Training Location in Portugal

    Reid's Palace, A Belmond Hotel, Estrada Monumental 139, 9000-098 Funchal, Portugal

    corporate banner

    Corporate SIAM Foundation Training, PortugalGovern Suppliers

    Untitled

    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Onsite, live virtual or hybrid delivery across Portugal
    • Accredited trainers with multi-supplier ITSM experience
    • Role-based examples drawn from GBS and outsourcing contexts
    • Dedicated coordination and support for group programmes
    • Scalable delivery for teams in Lisbon, Porto and beyond

    Trusted by Leading Employers in Portugal

    BNP ParibasNatixisAirbusNTTFaureciaDevoteam

    What Our Learners Say

    Untitled

    The SIAM Ecosystem Finally Clicked

    "The course finally made the SIAM ecosystem click for me. The three-layer model and the service integrator roles were explained with clear examples, and I passed the EXIN exam on my first sitting."

    Ana Sousa

    IT Service Analyst

    Untitled

    0/0

    Practical and Directly Relevant to GBS Work

    "Working in a global business services centre in Lisbon, I deal with many suppliers every day. SIAM Foundation gave me the vocabulary and governance model I was missing. Very practical training."

    Miguel Ferreira

    Service Delivery Manager

    Untitled

    0/0

    Clear Links to ITIL and ISO 20000

    "Well structured and paced over two days. The trainer connected SIAM to ITIL and ISO 20000 in a way that made sense for real projects, and the practice questions mirrored the exam closely."

    Rita Oliveira

    ITSM Consultant

    Untitled

    0/0

    Standardised Our Supplier Governance

    "We enrolled our service management team to standardise how we govern our supplier ecosystem. The corporate delivery was flexible and the content mapped directly to our multi-vendor challenges."

    Joao Almeida

    IT Operations Lead, Banking Sector

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    0/0

    Tailored Onsite Training That Raised the Team

    "Invensis coordinated onsite training for our GBS team in Porto. The sessions were tailored to our outsourcing context and lifted the whole team's understanding of end-to-end service ownership."

    Carla Marques

    L&D Manager, Shared Services

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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN SIAM Foundation certification validates your knowledge of Service Integration and Management (SIAM), the discipline of coordinating multiple IT service providers under one accountable model. It is the entry-level credential in the EXIN SIAM scheme and is open to everyone, with no formal prerequisites.

    General

    What is the EXIN SIAM Foundation certification?

    The EXIN SIAM Foundation certification validates your knowledge of Service Integration and Management (SIAM), the discipline of coordinating multiple IT service providers under one accountable model. It is the entry-level credential in the EXIN SIAM scheme and is open to everyone, with no formal prerequisites.

    Is SIAM Foundation worth it for professionals in Portugal?

    Yes. As Portugal's global business services and nearshore IT sector grows, employers increasingly need professionals who can govern multi-supplier environments. SIAM Foundation proves that capability and helps open roles across GBS centres, banks, telecoms and outsourcing providers.

    Who should take SIAM Foundation training?

    SIAM Foundation suits IT service management professionals, service delivery and supplier managers, procurement and sourcing specialists, and anyone working in or with multi-supplier IT environments. An ITIL background is helpful but not required.

    What is SIAM?

    Service Integration and Management (SIAM) is a methodology for environments where several service providers deliver IT services to one customer organisation. It introduces a service integrator layer that coordinates providers to ensure end-to-end service delivery and accountability.

    How long is the SIAM Foundation certification valid?

    The SIAM Foundation certification is valid for lifetime. It does not expire, and no renewal, re-examination or continuing education is required once you pass the exam.

    Pricing

    How much does SIAM Foundation training cost in Portugal?

    SIAM Foundation training in Portugal is available on request, as pricing varies by delivery format and whether the EXIN exam voucher is bundled. Contact us for a tailored quote and current batch pricing. Request a quote to see the latest options.

    What is included in the SIAM Foundation course fee?

    The fee typically includes accredited courseware aligned to the EXIN examination specification, expert instruction across all seven topic areas, practice questions, exam preparation and learner support. The exam voucher may be bundled or purchased separately.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN exam pricing varies by region and purchasing channel, so the voucher may be bundled with training or bought separately through EXIN. Ask a learning advisor which option suits you.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service management and supplier teams. Contact us for a group quote for your organisation in Portugal.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that works for you.

    Exam

    What is the format of the SIAM Foundation exam?

    The EXIN SIAM Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the EXIN SIAM Foundation Examination Specification and the Scopism SIAM Body of Knowledge, and is taken online with proctoring or at an accredited test location.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes, which is one hour. It is a closed-book examination.

    What is the passing score for the SIAM Foundation exam?

    The passing score is 65%, which means you must answer at least 26 of the 40 questions correctly. There are no formal prerequisites to sit the exam.

    Are there prerequisites to take the SIAM Foundation exam?

    No. EXIN SIAM Foundation has no formal prerequisites and is open to all. It is the entry-level credential in the EXIN SIAM scheme, though basic IT service management familiarity is beneficial.

    What if I do not pass the exam the first time?

    You can resit the EXIN SIAM Foundation exam. Verify the current re-sit policy and any fees with EXIN or your learning advisor, and use the included practice questions and mock exams to prepare thoroughly before your next attempt.

    Course Content

    What topics are covered in SIAM Foundation training?

    The training covers the seven EXIN topic areas: introduction to SIAM, the implementation roadmap, roles and responsibilities, SIAM practices, processes to support SIAM, challenges and risks, and how SIAM works with other practices such as ITIL and COBIT.

    Can a beginner take SIAM Foundation training?

    Yes. SIAM Foundation is designed as an entry-level credential with no prerequisites. Beginners are supported with structured courseware, worked examples and practice questions, though some IT service management familiarity helps.

    How long is the SIAM Foundation course?

    The SIAM Foundation training programme runs for 16 hours, typically delivered over two full days or four half-days. It prepares you for the 40-question EXIN exam.

    Is the courseware aligned to the current SIAM standard?

    Yes. The courseware is aligned to the EXIN SIAM Foundation Examination Specification and the current Scopism SIAM Body of Knowledge (SIAM BoK), which is the primary reference for the exam.

    How does SIAM relate to ITIL?

    SIAM and ITIL are complementary. ITIL provides the service management process framework, while SIAM adds the multi-supplier integration and governance layer. The course explains how SIAM aligns with ITIL 4, COBIT and ISO/IEC 20000.

    Enrollment

    How do I enrol in the SIAM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can learn in the format that fits your schedule in Portugal.

    How soon can I start SIAM Foundation training?

    New batches run regularly for live online and classroom delivery. Check upcoming schedules or speak with a learning advisor to find the next available SIAM Foundation cohort in Portugal.

    Can I reschedule my enrolment to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What support is available after the training?

    You receive post-training support, including guidance on booking your EXIN exam and access to revision resources. Our team can also advise on progressing to EXIN SIAM Professional.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Contact our team for the details that apply to your enrolment.