Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why Get Certified?UntitledYour Entry into Modern Service Management

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and value co-creation. Invensis Learning's ITIL 5 Foundation certification training in the Philippines helps IT and business professionals master Version 5.0 and prepare for the PeopleCert exam with confidence. ITIL 5 is the fifth iteration of the IT Infrastructure Library, the world's most widely adopted IT service management framework, and it now covers the full product and service lifecycle, the four dimensions and value stream management. As Philippine global capability centres and IT-BPM employers move towards higher-value service roles, a current ITIL 5 credential signals that you can create, deliver and continually improve value in modern digital environments. Whether you are new to ITIL or upgrading from ITIL 4, this training gives you a clear, supported route from study to certified. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Philippines, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why Get Certified?Your Entry into Modern Service Management

    ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System and value co-creation. Invensis Learning's ITIL 5 Foundation certification training in the Philippines helps IT and business professionals master Version 5.0 and prepare for the PeopleCert exam with confidence.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library, the world's most widely adopted IT service management framework, and it now covers the full product and service lifecycle, the four dimensions and value stream management. As Philippine global capability centres and IT-BPM employers move towards higher-value service roles, a current ITIL 5 credential signals that you can create, deliver and continually improve value in modern digital environments.

    Whether you are new to ITIL or upgrading from ITIL 4, this training gives you a clear, supported route from study to certified. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Philippines, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Philippines designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Philippines
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Philippines

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Philippines
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Philippines
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in PhilippinesDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why an ITIL 5 Credential Pays OffSkills Employers in the Philippines Value

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the PeopleCert exam. The course suits service desk staff, IT operations professionals, digital product owners and anyone moving into ITSM roles. Whether you are formalising your service management knowledge, upgrading from ITIL 4, or supporting digital delivery in a GCC, BPM firm, bank or telco, this training builds skills that Philippine employers actively seek.

    If you want a globally recognised credential that proves you understand how value is created and improved in digital environments, ITIL 5 Foundation is a clear first step. You gain the framework knowledge, exam readiness and confidence to grow into senior service management roles.

    • Validates modern ITSM knowledge with a current AXELOS credential
    • Positions you for incident, change and service delivery roles
    • Builds fluency in the ITIL Value System and value co-creation
    • Teaches value stream mapping to improve flow and cut waste
    • Provides a globally recognised, portable PeopleCert certification
    • Prepares you for the 40-question ITIL 5 Foundation exam
    • Bridges ITIL 4 knowledge to the Version 5.0 framework
    • Supports career growth across the Philippine IT-BPM sector
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations build consistent service management capability by equipping teams with the current Version 5.0 framework. The training can be delivered for IT operations, service desks, GCC delivery teams or whole departments. For organisations looking to connect service delivery to strategy and raise service quality, this training provides a scalable, flexible solution across Philippine and global sites.

    If your teams manage services with inconsistent practices, ITIL 5 training creates a shared value-led approach to incidents, changes and continual improvement. Your people gain a common language that improves flow, reliability and value across the portfolio.

    • Standardises IT service management on the ITIL 5 framework
    • Aligns digital product and service delivery to business value
    • Improves incident, change and service quality across teams
    • Builds a shared service management language across sites
    • Supports GCC and BPM operations serving global clients
    • Enables customised group training aligned to your goals
    • Strengthens governance and continual improvement practice
    • Scales delivery for teams in Manila, Cebu and beyond

    ITIL V5 Foundation Exam Format in PhilippinesWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Philippines

    The total cost of getting ITIL V5 Foundation certified in Philippines includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Philippines delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Philippines is PHP 83880

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Roles and ITIL 5 Demand in the PhilippinesWhy Get Certified?

    ITIL 5 Foundation is a recognised marker of modern service management capability across the Philippines, valued by IT-BPM firms, global capability centres, banks and telcos that run large digital service operations. As employers move beyond traditional contact-centre work into analytics, transformation and service management, credentialed ITSM professionals are increasingly sought after. Demand spans service desk analysts, incident and change managers, and service delivery leaders, and here is what the market is telling us right now.

    ₱1.12M

    IT Service Delivery Manager average, Philippines

    per year, PayScale 2026

    ₱767K

    Incident Manager average, Philippines

    per year, PayScale 2026

    ~2 million

    IT-BPM sector jobs, Philippines

    2026 projection, IBPAP

    160+

    Global Capability Centres in PH

    and growing, IBPAP 2026

    SECTORS HIRING

    • —IT-BPM and Global Capability Centres
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Connectivity
    • —Healthcare and Health Information Services
    • —Consulting and Professional Services
    • —Government and Public Sector Digital

    GROWTH TRENDS

    • —IT-BPM exports nearing USD 42 billion in 2026
    • —160+ GCCs shifting work to higher-value IT roles
    • —Demand moving from contact centres to service management
    • —Regional hubs growing: Cebu, Davao, Iloilo and Clark
    • —Banks and telcos scaling digital transformation
    • —Employers standardising ITSM on the ITIL framework

    Sources: PayScale, Jobstreet, Glassdoor (Philippines) 2026; IBPAP IT-BPM 2026 projections; PNA and BusinessWorld (Philippines) 2026.

    Industry Challenges Driving ITIL 5 Demand in the Philippines

    Scaling GCCs Need Service Governance

    The Philippines hosts 160+ global capability centres running complex digital services, but many lack a consistent, value-led service management layer, the exact gap ITIL 5 is built to close.

    ITIL 5 builds the Value System and governance skills

    Beyond the Contact Centre

    As IT-BPM work shifts from voice support to analytics, transformation and service management, employers need people fluent in modern ITSM practice, not just ticket handling.

    ITIL 5 opens higher-value service management roles

    Digital Banking and Fintech Pressure

    Banks, insurers and fintechs in the Philippines run always-on digital services where downtime is costly, driving demand for professionals who can manage incidents, changes and reliability.

    ITIL 5 builds incident and continual improvement skills

    Telecom and Cloud Service Reliability

    Telcos and cloud operations must deliver dependable, scalable services to millions of users, requiring lifecycle thinking and value stream management that ITIL 5 Foundation teaches.

    ITIL 5 builds product and service lifecycle skills

    Moving from ITIL 4 to Version 5.0

    ITIL 5 is a version ahead of ITIL 4, adding the product and service lifecycle and value stream management, so many practitioners now need to update their knowledge to stay current.

    ITIL 5 refreshes teams on the current framework

    A Talent Gap in Modern ITSM

    The Philippine pool is deep in support agents but thinner in professionals credentialed on the latest ITIL edition, making ITIL 5 Foundation holders more visible to employers.

    ITIL 5 makes certified professionals stand out

    Sources: IBPAP IT-BPM 2026 projections; PNA, BusinessWorld and Inquirer (Philippines) 2026; PeopleCert ITIL 5 Foundation.

    ITIL 5 Foundation is more than a certificate. It is a career step for service management professionals. Join those who connect digital delivery to value across the Philippine IT-BPM sector. Start your journey today.

    Your Philippines Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    The Philippine IT-BPM market is expanding with global capability centres and digital transformation, and employers increasingly separate professionals credentialed on the latest ITIL edition from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in entry service desk bands with limited leverage

    After ITIL 5

    Incident and change roles in the Philippines average around ₱770,000 to ₱900,000, with service delivery managers higher

    Today

    Passed over for service management roles that ask for ITIL

    After ITIL 5

    Eligible for incident, change and service delivery roles across IT-BPM and BFSI

    Today

    Confident in operations, but not in the ITIL 5 language

    After ITIL 5

    Fluent in the Value System, guiding principles and value streams

    You earn ITIL 5 Foundation

    Before

    Service management skills based on habit, not a recognised framework

    Now you have

    A current AXELOS credential recognised by GCCs and IT-BPM employers

    Before

    ITIL 4 knowledge that is now a version behind

    Now you have

    Command of the ITIL 5 Version 5.0 framework and Value System

    Before

    Focused on tickets and tasks, with limited view of value

    Now you have

    The ability to map value streams and link work to business outcomes

    Before

    Recognition limited to your current team or employer

    Now you have

    A globally portable credential valued across sectors and regions

    "The gap between running a service desk and leading modern service management is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Jobstreet, Glassdoor (Philippines) 2026.

    How to Get ITIL V5 Founfdation Certified in PhilippinesStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Philippines is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Master in ITIL 5Built on the Version 5.0 Syllabus

    This ITIL 5 Foundation training helps learners build a clear, working knowledge of modern IT service management. By the end of the programme, you can explain the ITIL Value System, apply the guiding principles, and understand how value streams and continual improvement drive better digital services.

    Digital Product and Service Management

    Explain how value is created through digital products and services, and how they are managed across the product and service lifecycle in the modern digital era.

    The ITIL Value System

    Understand how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated system.

    The Four Dimensions of Service Management

    Apply a holistic view across Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers to every service you support.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and how they work together to create value.

    Value Stream Mapping and Continual Improvement

    Identify, map and manage value streams to improve flow and outcomes, and apply the continual improvement model to sustain long-term success.

    Who Should TakeITIL V5 Foundation Certification Training in Philippines?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    PHP 83880

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    PHP 83880

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in the PhilippinesA Trusted PeopleCert Training Partner

    A trusted ITIL Version 5 Foundation training company in Philippines, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations that want to build modern service management capability and prepare for the PeopleCert exam. As a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual learner or plan corporate training for your team, Invensis Learning provides a professional training experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert-accredited, experienced trainers with real ITSM exposure
    • Courseware aligned to the official AXELOS Version 5.0 syllabus
    • Flexible learning formats for individuals, teams and corporate groups
    • Structured materials, mock questions and exam preparation support
    • Guidance to sit the 40-question ITIL 5 Foundation exam with confidence
    • Live virtual, onsite and self-paced options to fit your schedule
    • Dedicated learner support before, during and after training
    • Trusted by professionals and organisations across many industries

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    ISO 9001:2015 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in PhilippinesInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Philippines

    Makati Shangri-La, Ayala Avenue, San Lorenzo, District I, Makati, Southern Manila District, Metro Manila, 1226, Philippines

    ITIL Version 5 Foundation Training Location in Philippines

    Conrad Manila, Seaside Boulevard, Barangay 76, Zone 10, District 1, Pasay, Southern Manila District, Metro Manila, 1300, Philippines

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    Corporate ITIL 5 TrainingFor Teams Across the Philippines

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with relevant ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across the Philippines and global sites

    Leading Organisations

    AccentureConcentrixIBMDXC TechnologyGlobe TelecomPLDT

    What Our Learners Say

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    Passed on the First Attempt

    "The training made the ITIL Value System and value streams easy to grasp, and the mock questions matched the real exam well. I passed the ITIL 5 Foundation exam on my first attempt and now apply the guiding principles at work every day."

    Miguel Santos

    Service Desk Team Lead

    Untitled

    0/0

    A Smooth Upgrade from ITIL 4

    "Coming from ITIL 4, I needed to understand what changed in Version 5.0. The trainer explained the product and service lifecycle and value stream management clearly, and the sessions were practical for my GCC role in Manila."

    Andrea Reyes

    IT Operations Analyst

    Untitled

    0/0

    Beginner Friendly and Flexible

    "Well structured and easy to follow even as a beginner. The four dimensions and continual improvement model finally made sense to me. The live virtual format fit around my shift schedule without any trouble."

    Joan Dela Cruz

    IT Support Specialist

    Untitled

    0/0

    Consistent Practice Across the Team

    "We trained a full service management team and the impact was immediate. Everyone now shares the same ITIL 5 language for incidents and changes, which has improved how we handle service quality across our accounts."

    Patricia Lim

    IT Service Delivery Manager, BPM Sector

    Untitled

    0/0

    A Reliable Corporate Training Partner

    "As an L&D lead, I needed an accredited partner to standardise ITSM knowledge across our sites. The delivery was professional, the courseware was aligned to Version 5.0, and coordination for our group was smooth from start to finish."

    Ramon Aquino

    Learning and Development Lead, Banking Sector

    Untitled

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    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), covering digital product and service management, the ITIL Value System and value co-creation. It suits IT and business professionals, from service desk and operations staff to digital product owners and DevOps or Agile practitioners.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), covering digital product and service management, the ITIL Value System and value co-creation. It suits IT and business professionals, from service desk and operations staff to digital product owners and DevOps or Agile practitioners.

    Is ITIL 5 Foundation worth it for my career in the Philippines?

    Yes. ITIL 5 Foundation signals modern service management knowledge that Philippine IT-BPM firms, GCCs, banks and telcos actively value. It supports roles such as incident manager, change manager and service delivery manager, where local averages run from around ₱767,000 to over ₱1.1 million per year.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System, with stronger emphasis on value co-creation and sustainability.

    Do I need any prerequisites to take ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD (Continuing Professional Development) points within each three-year certification cycle. You can verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in the Philippines?

    Training is available as a combined training and exam package, and pricing varies by format and schedule. Instructor-led and corporate options are quoted on request. Request a quote from a learning advisor for current fees and available batches.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, mock questions, exam preparation support, learner support and, in most packages, the PeopleCert exam voucher. Confirm the exact inclusions for your chosen plan when you enrol.

    How much does the ITIL 5 Foundation exam cost?

    The PeopleCert exam fee varies by region and purchasing channel, so it is best confirmed at the time of booking. In many packages the exam voucher is bundled with training. Ask a learning advisor for a quote that includes the exam.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and delivery teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is a closed-book test of 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert. It is delivered by PeopleCert, so there is one consistent format worldwide.

    How many questions are on the exam and how long is it?

    The ITIL 5 Foundation exam has 40 questions and a duration of 60 minutes (one hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Our mock questions and preparation support help you build readiness across all nine topic areas.

    Where can I sit the ITIL 5 Foundation exam?

    You can take the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can re-sit the ITIL 5 Foundation exam. Our trainers provide focused revision guidance to help you strengthen weak areas before you try again. Verify the current re-sit policy and any fees at peoplecert.org.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine topic areas of the Version 5.0 syllabus: Digital Product and Service Management Concepts, Value Co-creation, the Four Dimensions, the ITIL Value System, the Guiding Principles, the Product and Service Lifecycle, Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Can a beginner take this course without ITIL experience?

    Yes. ITIL 5 Foundation is designed as an accessible entry point, and the training builds concepts from the ground up. With no prerequisites and beginner-friendly delivery, newcomers to ITIL can follow along comfortably.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn to apply them to real digital service decisions.

    Is the courseware aligned with the latest ITIL edition?

    Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation (Version 5.0) syllabus, the current edition published by PeopleCert, so you study the most up-to-date framework.

    How is the training delivered and how long is it?

    The programme is a 16-hour course, usually delivered as two full days or four half-days. You can choose live virtual instructor-led sessions, onsite corporate delivery or self-paced learning, with practice questions and materials included.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, onsite classroom training for teams, and self-paced e-learning, so you can pick the format that fits your schedule and learning style.

    How soon can I start and are weekend batches available?

    New batches run regularly, including weekday and weekend options for working professionals in the Philippines. Check the upcoming schedules or ask a learning advisor for the next available start date.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.