Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry Point into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 service management scheme, owned by AXELOS and examined by PeopleCert. ITIL 4 Foundation certification training in New Zealand gives you a structured, instructor-led route to understanding modern IT service management and earning this globally recognised credential. ITIL 4 introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. You learn the Service Value System, the four dimensions of service management, the seven guiding principles, and core practices such as incident, problem and change enablement, all at awareness level with no prior experience required. The credential suits IT and business professionals across New Zealand, from service desk and support staff to project, operations and delivery leads who want a common language for service management. With public-sector digital transformation and ITSM modernisation driving demand, now is a strong time to add ITIL 4 to your profile. Start your ITIL journey with Invensis Learning and move from study to certified with a clear, supported path.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in New Zealand, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry Point into Modern ITSM

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 service management scheme, owned by AXELOS and examined by PeopleCert. ITIL 4 Foundation certification training in New Zealand gives you a structured, instructor-led route to understanding modern IT service management and earning this globally recognised credential.

    ITIL 4 introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. You learn the Service Value System, the four dimensions of service management, the seven guiding principles, and core practices such as incident, problem and change enablement, all at awareness level with no prior experience required.

    The credential suits IT and business professionals across New Zealand, from service desk and support staff to project, operations and delivery leads who want a common language for service management. With public-sector digital transformation and ITSM modernisation driving demand, now is a strong time to add ITIL 4 to your profile. Start your ITIL journey with Invensis Learning and move from study to certified with a clear, supported path.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in New Zealand, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in New Zealand designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in New Zealand
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in New Zealand

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in New Zealand
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in New Zealand
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in New ZealandDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What ITIL 4 Foundation Does for Your CareerOutcomes That Employers Value

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps IT and business professionals build a modern service-management foundation and prepare for the PeopleCert exam. It suits service desk staff, analysts, and project, operations and delivery professionals across New Zealand who want a recognised credential. Whether you are starting in IT support, formalising existing experience, or moving toward service-management leadership, the course gives you the concepts and practices employers now expect.

    If you want a recognised first step into IT service management, ITIL 4 Foundation is a clear choice. You gain practical knowledge, structured exam preparation, and a credential that travels across sectors and regions.

    • Earn a globally recognised, entry-level ITIL 4 service management credential
    • Build a common language for IT service management across your teams
    • Stand out in New Zealand ITSM roles where ITIL 4 is listed as desirable
    • Understand the Service Value System and seven guiding principles
    • Apply incident, problem and change practices with more confidence
    • Open a clear path toward higher ITIL 4 and senior service-management roles
    • Prepare thoroughly for the PeopleCert ITIL 4 Foundation exam
    For Organizations

    For Organizations

    ITIL 4 group training helps organisations build service-management capability by giving teams a consistent, framework-based way to design, deliver and improve services. The training can be delivered for service desks, IT operations or wider technology functions. For organisations modernising their service operations or adopting new ITSM tooling, this training provides a scalable, flexible way to lift practice across the team.

    If your teams handle incidents and changes without a shared approach, ITIL 4 group training creates a common service-management language. Teams gain a standardised view of value, practices and continual improvement.

    • Builds a shared service-management language across IT teams
    • Improves incident, problem and change handling across the organisation
    • Aligns IT services to business value and customer outcomes
    • Supports ITSM tool adoption such as ServiceNow with sound practice
    • Standardises service management across departments and suppliers
    • Enables flexible, customised training for service-management teams
    • Strengthens in-house ITSM capability and service quality

    ITIL 4 Foundation Exam Format in New ZealandWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in New Zealand

    The total cost of getting ITIL 4 Foundation certified in New Zealand includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in New Zealand delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in New Zealand is NZD 2320

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 4 Skills Take You in New ZealandIs the Skill in Demand?

    ITIL 4 has become a baseline credential for IT service management roles across New Zealand, valued by government agencies, banks, telecoms, managed-service providers and healthcare technology firms that run complex service operations. With open IT roles up sharply in early 2026 and ITIL 4 named a desirable certification in job ads, demand spans the service desk through to service delivery and operations leadership. Here is what the market is telling us right now.

    NZ$149,320

    Average IT Service Manager salary, NZ

    per year, SalaryExpert 2026

    2,710+

    IT service management roles listed, NZ

    SEEK, 2026

    80%

    Open IT roles, year-on-year growth

    January 2026, Younity

    NZ$134,498

    Average Change Manager salary, NZ

    SalaryExpert 2026

    SECTORS HIRING

    • —Government and Public Sector
    • —Banking, Financial Services and Insurance
    • —IT and Managed Services Providers
    • —Telecommunications
    • —Healthcare and Medical Technology
    • —Utilities and Energy

    GROWTH TRENDS

    • —Public-sector digital transformation driving ITSM demand
    • —Open IT roles up around 80% year-on-year in early 2026
    • —ITIL 4 named a desirable certification in ITSM job ads
    • —ServiceNow and enterprise ITSM tooling adoption rising
    • —Managed-service providers scaling their support operations
    • —Cloud and hybrid shift raising service-desk maturity needs

    Sources: SEEK, LinkedIn, PayScale, SalaryExpert, Glassdoor (New Zealand) 2026; Younity NZ IT Job Market Update; Randstad New Zealand.

    What Is Driving ITIL 4 Demand in New Zealand

    Public Sector Digital Transformation

    New Zealand government agencies are modernising citizen services, and standardised ITSM under ITIL 4 is central to delivering them reliably and at scale.

    ITIL 4 builds standardised service-management skills

    Service Desk Maturity Gap

    As organisations scale support, many lack consistent practices for incident, problem and change, the exact gap Foundation training is built to close.

    ITIL 4 builds incident, problem and change skills

    Cloud and Hybrid Complexity

    Multi-supplier, cloud and hybrid environments demand clear value streams and the four dimensions of service management to keep services stable.

    ITIL 4 builds value-stream and four-dimensions skills

    Shortage of Certified ITSM Talent

    ITIL 4 is listed as a desirable certification in New Zealand ITSM job ads, yet certified professionals remain in short supply across the market.

    ITIL 4 makes certified professionals stand out

    Pressure to Prove IT Value

    Boards expect IT to prove value, not just uptime, raising demand for professionals fluent in ITIL 4 value co-creation and measurable outcomes.

    ITIL 4 builds value co-creation skills

    ITSM Tooling and Automation

    ServiceNow and enterprise ITSM tooling adoption is rising, and teams need ITIL 4 practices to use it well rather than automate broken processes.

    ITIL 4 builds sound practice for tooling

    Sources: SEEK, LinkedIn, Younity (NZ IT Job Market Update), Randstad New Zealand, Talent International 2026.

    ITIL 4 Foundation is more than a certificate. It gives you the language and practices to lead service improvement. Join professionals across New Zealand building modern ITSM capability. Start your journey today.

    Your New Zealand Career Transformation

    From Service Desk to Service Leadership

    The Career Shift This Credential Unlocks

    New Zealand's IT sector is recovering strongly into 2026, and employers increasingly separate professionals who can run services to a recognised framework from those who cannot. Here is which side of that line you want to be on.

    Today

    Hands-on IT experience without a recognised service-management credential

    After ITIL 4

    A globally recognised ITIL 4 credential valued by New Zealand employers

    Today

    Salary growth limited without a formal ITSM qualification

    After ITIL 4

    ITSM roles in New Zealand reach into NZ$130,000-plus management bands

    Today

    Applying fixes without a shared service-management framework

    After ITIL 4

    Fluency in the ITIL 4 Service Value System and guiding principles

    You earn ITIL 4 Foundation

    Before

    Service work judged on activity, not value to the business

    Now you have

    A clear way to link IT services to business value and outcomes

    Before

    No common language across support, operations and delivery teams

    Now you have

    Shared ITIL 4 vocabulary that connects teams end to end

    Before

    Limited eligibility for service roles that prefer ITIL knowledge

    Now you have

    A recognised first step toward ITIL 4 and senior ITSM roles

    Before

    Recognition tied to one employer or one toolset

    Now you have

    A transferable credential recognised across sectors and countries

    "In modern IT, the difference between fixing tickets and leading services is a shared framework, and employers already know which one they are hiring for."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, SalaryExpert, Glassdoor (New Zealand) 2026.

    How to Get ITIL 4 Founfdation Certified in New ZealandStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in New Zealand is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    100% Secure and Safe download

    Skills You Will Build in ITIL 4 FoundationCapabilities You Can Apply at Work

    This ITIL 4 Foundation training teaches the core concepts, operating model and practices of modern IT service management. By the end, you can describe the Service Value System, apply the seven guiding principles, and explain key ITIL practices within your own organisation.

    Service Management Core Concepts

    Explain what a service is, how value is co-created between providers and consumers, and how utility and warranty shape the IT services an organisation delivers.

    The ITIL 4 Service Value System

    Describe how the Service Value System brings together guiding principles, governance, the service value chain, practices and continual improvement to enable value.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes when shaping and supporting services.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices to your context.

    The Service Value Chain in Practice

    Understand the six service value chain activities, from plan and engage to deliver and support, and how they combine into value streams that create outcomes.

    Key ITIL Management Practices

    Work with core practices including incident management, problem management, change enablement, service desk and service level management at Foundation level.

    Who Should TakeITIL 4 Foundation Certification Training in New Zealand?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NZD 2320

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NZD 2320

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in New ZealandAccredited, Expert-Led, Flexible

    As a leading ITIL 4 Foundation training company, Invensis Learning delivers accredited, instructor-led ITIL 4 Foundation training for professionals and teams across New Zealand. With AXELOS and PeopleCert aligned courseware, we combine experienced ITSM trainers, flexible live online and classroom formats, and structured exam preparation. Whether you enrol as an individual or train a service-management team, you gain practical understanding of the ITIL 4 Service Value System, real-world examples, and dedicated learner support before, during and after the course.

    • Accredited training aligned to AXELOS and PeopleCert ITIL 4 standards
    • Experienced trainers with real IT service management practice
    • Flexible live online and classroom formats for New Zealand schedules
    • Structured preparation for the ITIL 4 Foundation exam
    • Practice questions, mock exams and revision support included
    • Dedicated learner support before, during and after training
    • Customised corporate training for service-management teams
    • Globally recognised certification valued across sectors

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in New ZealandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in New Zealand

    Blanket Bay, 4191 Glenorchy-Queenstown Road, Glenorchy 9372, New Zealand

    ITIL 4 Foundation Training Location in New Zealand

    Rosewood Matakauri, 569 Glenorchy-Queenstown Road, Closeburn 9371, New Zealand

    corporate banner

    Corporate ITIL 4 Training for TeamsStandardise ITSM Org-Wide

    Untitled

    • Suitable for small, medium and large service-management teams
    • Customised schedules aligned to your team availability
    • Live virtual, onsite or hybrid delivery across New Zealand
    • Experienced ITSM trainers with industry and ITIL 4 expertise
    • Role-based examples for service desk, operations and delivery teams
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for teams across New Zealand and globally

    Leading Organisations

    DatacomSparkAir New ZealandFisher & PaykelANZFonterra

    What Our Learners Say

    Untitled

    Made ITIL 4 Click for Me

    "The course finally connected the dots between the work I do on the service desk and the bigger ITIL 4 picture. The trainer used real scenarios, and I passed the Foundation exam on my first sitting."

    Aroha Williams

    Service Desk Team Lead

    Untitled

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    Beginner Friendly and Practical

    "Clear sessions and good practice questions. I came in with no formal ITSM background, but the guiding principles and Service Value System were explained simply enough to apply at work straight away."

    James Patel

    IT Support Analyst

    Untitled

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    Great Context for Project Work

    "Useful for anyone working alongside IT teams. I now understand how incident, problem and change fit together, which has made coordinating projects much smoother."

    Sophie Chen

    Project Coordinator

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    Consistency Across Our Support Team

    "We trained a full support team and now everyone shares the same ITIL 4 vocabulary. Incident handling and escalation are noticeably more consistent, and onboarding new staff is faster."

    Daniel Thompson

    IT Operations Manager, Public Sector

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    Tailored and Well Organised

    "The corporate sessions were tailored to our managed-services environment. Scheduling was flexible for our shifts, and the team came away ready to apply ITIL practices to client accounts."

    Rachel Ngata

    Learning and Development Manager, Managed Services

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces modern IT service management and suits service desk staff, analysts, and project, operations and delivery professionals who want a recognised credential.

    General

    What is the ITIL 4 Foundation certification and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 service management scheme from AXELOS, examined by PeopleCert. It introduces modern IT service management and suits service desk staff, analysts, and project, operations and delivery professionals who want a recognised credential.

    Is ITIL 4 Foundation worth it in New Zealand?

    Yes. ITIL 4 is named a desirable certification in New Zealand ITSM job ads, and service-management roles range from the service desk into management bands above NZ$130,000. With public-sector digital transformation driving demand, the credential is a strong career investment.

    Do I need any prior experience or prerequisites?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. It is designed at awareness level, so IT and business professionals at any career stage can take it without prior ITSM experience.

    Is ITIL 4 Foundation recognised by employers in New Zealand?

    Yes. ITIL 4 is a globally recognised service-management credential valued by New Zealand employers across government, banking, telecoms, healthcare technology and managed services, as well as by organisations worldwide.

    How long is the ITIL 4 Foundation certification valid?

    ITIL 4 Foundation is valid for three years. You can renew it by earning the required CPD points through a PeopleCert subscription or by passing a higher ITIL 4 qualification within that period.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The fee typically includes instructor-led training, syllabus-aligned courseware, practice questions, mock exams and learner support. Exam vouchers can be bundled depending on the package. Talk to a learning advisor for what is included in your option.

    How much does ITIL 4 Foundation training cost in New Zealand?

    Pricing varies by format, schedule and whether the exam is bundled, so the exact fee is available on request. Live online, classroom and corporate options are priced differently. Request a quote for current New Zealand pricing.

    Is the exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam voucher with training, while others price it separately. PeopleCert exam pricing varies by region, so confirm what your chosen package includes before enrolling.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, IT operations and wider technology teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book and uses multiple-choice questions based on the ITIL 4 Foundation syllabus. It tests knowledge and comprehension of ITIL 4 concepts and the Service Value System.

    How many questions are on the exam and what is the pass mark?

    The exam has 40 multiple-choice questions and lasts 60 minutes. The pass mark is 65%, which means answering 26 of the 40 questions correctly.

    How is the ITIL 4 Foundation exam delivered?

    PeopleCert delivers the exam either online with remote proctoring through its OnVUE system, available around the clock, or at an authorised test centre. You can choose whichever option suits you when booking.

    What if I do not pass the exam on the first attempt?

    You can resit the exam by booking another attempt with PeopleCert. Our training includes practice questions, mock exams and revision support to help you prepare thoroughly and feel confident going in.

    Which syllabus is the exam based on?

    The exam is based on the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, aligned to the ITIL 4 publication and the Service Value System. Our courseware follows this current edition.

    Course Content

    What topics are covered in ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, and key ITIL practices such as incident, problem and change enablement.

    Can a beginner take this course without an IT background?

    Yes. ITIL 4 Foundation is designed for beginners and has no prerequisites. The concepts are taught at awareness level with plain-language explanations and examples, so business professionals can follow along comfortably.

    What learning resources are provided?

    You receive syllabus-aligned courseware, reference materials, practice questions and revision aids. Sessions include real-world examples so you can connect ITIL 4 concepts to everyday service-management work.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the Foundation format, helping you identify weak areas and build readiness before exam day.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware follows the current ITIL 4 Foundation syllabus from AXELOS and PeopleCert, so what you study reflects the latest edition and the Service Value System.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training across New Zealand, so you can pick the format that fits your schedule and learning style.

    How soon can I start?

    New live online and classroom batches run regularly, so you can usually start within a short timeframe. See upcoming schedules or ask a learning advisor about the next available cohort in your timezone.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.