Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), the global authority for IT service management best practice. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value. Built on the current ITIL 5 (Version 5.0) syllabus, this certification suits IT and business professionals across Ireland who want a modern, digital-era grounding in service management. As the country's technology, fintech and life sciences employers scale their digital operations, ITIL 5 Foundation is a recognised first step into ITSM, service desk and service delivery roles. There are no prerequisites, so you can begin straight away. The programme prepares you for the 40-question, 60-minute closed-book exam and its 65% pass mark, then supports your ITIL 5 Foundation journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ireland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), the global authority for IT service management best practice. It introduces digital product and service management, the ITIL Value System and the practices that help organisations create, deliver and continually improve value.

    Built on the current ITIL 5 (Version 5.0) syllabus, this certification suits IT and business professionals across Ireland who want a modern, digital-era grounding in service management. As the country's technology, fintech and life sciences employers scale their digital operations, ITIL 5 Foundation is a recognised first step into ITSM, service desk and service delivery roles.

    There are no prerequisites, so you can begin straight away. The programme prepares you for the 40-question, 60-minute closed-book exam and its 65% pass mark, then supports your ITIL 5 Foundation journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ireland, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Ireland designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Ireland
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Ireland

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Ireland
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Ireland
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in IrelandDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 FoundationSkills, Recognition and Career Momentum

    For Individuals

    For Individuals

    ITIL 5 Foundation gives professionals a modern, practical grounding in how digital products and services create value. It suits IT support staff, developers, product owners and business professionals who work with digital service teams and want a recognised first credential. Whether you are moving into service management, updating knowledge from ITIL 4, or entering IT for the first time, the training builds capability aligned with what Irish employers now expect from service delivery talent.

    If you want a credible entry point into IT service management, ITIL 5 Foundation is a clear path forward. You gain the ITIL Value System, the guiding principles and value stream thinking, plus exam preparation and support to move from learning to certification.

    • Earns a globally recognised AXELOS (PeopleCert) credential valued by Irish employers
    • Opens entry into ITSM, service desk and service delivery careers
    • Builds fluency in the ITIL Value System and seven guiding principles
    • Teaches value stream mapping to improve flow and cut waste
    • Prepares you for the current ITIL 5 (Version 5.0) exam with structured practice
    • Requires no prior experience, so beginners can start with confidence
    • Strengthens your standing in Ireland's fast-growing digital economy
    • Provides a foundation for higher ITIL 5 qualifications later
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build a shared, modern approach to digital service management. Teams learn the ITIL Value System, guiding principles and practices that improve how services are designed, delivered and improved. For organisations scaling cloud, AI and digital operations, the training provides a consistent, flexible way to raise service quality across departments.

    If your teams manage a growing set of digital products and services, ITIL 5 Foundation training creates a common language for value co-creation, governance and continual improvement, helping you connect delivery to strategy and reduce waste.

    • Standardises service management language across IT and business teams
    • Connects digital product delivery to measurable business value
    • Improves flow and efficiency through value stream management
    • Reduces incidents and rework with consistent, modern practices
    • Enables customised training aligned to your operating model
    • Builds in-house ITSM capability across teams and sites
    • Provides flexible delivery for distributed Irish and global teams
    • Supports adoption of the current ITIL 5 framework at scale

    ITIL V5 Foundation Exam Format in IrelandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Ireland

    The total cost of getting ITIL V5 Foundation certified in Ireland includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Ireland delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Ireland is EUR 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Roles in IrelandWhy ITIL 5 Foundation Pays Off

    ITIL 5 Foundation is a recognised entry point into IT service management, one of the steadiest career tracks in Ireland's tech-heavy economy. Employers in software, fintech, life sciences and the public sector are scaling digital operations and want people fluent in modern service practices. Demand runs from service desk analyst up to service delivery and IT operations manager, and here is what the market is telling us right now.

    €70,150

    IT Service Manager average salary, Ireland

    per year, Glassdoor 2026

    €72,680

    Service Delivery Manager average, Ireland

    PayScale 2026

    200,000+

    Tech professionals employed in Ireland

    IDA Ireland / industry 2026

    ~1 in 4

    Employers planning to hire more

    IrishJobs Hiring Trends 2026

    SECTORS HIRING

    • —Technology, SaaS and Cloud Services
    • —Financial Services, Banking and Fintech
    • —Pharmaceuticals, Life Sciences and MedTech
    • —Public Sector, Health and Government Digital
    • —Telecommunications and Managed Services
    • —Consulting and IT Outsourcing

    GROWTH TRENDS

    • —AI adoption and cloud migration expanding ITSM demand
    • —Dublin, Cork and Galway anchoring EMEA tech operations
    • —Cybersecurity and data-centre investment across the market
    • —Nearly one in four employers planning to hire more in 2026
    • —Fintech and SaaS growth driving service delivery roles
    • —Multinational EMEA headquarters scaling digital operations

    Sources: Glassdoor, PayScale, Morgan McKinley (Ireland) 2026; IDA Ireland; IrishJobs Hiring Trends 2026.

    IT Service Management Challenges Fuelling ITIL Demand in Ireland

    Fragmented Digital Service Delivery

    Irish multinationals run sprawling digital products across EMEA, but inconsistent service practices cause outages and rework. ITIL 5 gives teams a shared way of working.

    ITIL 5 builds consistent service management practices

    Cloud and AI Adoption Outpacing Process

    Rapid cloud migration and AI rollouts across Dublin and Cork tech firms create pressure for structured service management, exactly what the ITIL 5 framework supplies.

    ITIL 5 grounds new technology in structured practice

    ITSM Skills Shortage

    Ireland's tech sector employs 200,000-plus people, yet employers struggle to find staff fluent in modern service management, making ITIL 5 credentials valuable.

    ITIL 5 Foundation makes certified talent stand out

    Cost and Efficiency Pressure

    Margin pressure and capital discipline push Irish employers to cut waste. Value stream mapping, a core ITIL 5 topic, helps professionals improve flow and efficiency.

    ITIL 5 builds value stream and optimisation skills

    Governance in Regulated Sectors

    Financial services and life sciences firms need auditable, reliable service delivery. ITIL practices provide the governance and continual improvement backbone they rely on.

    ITIL 5 provides a governance and reliability backbone

    Bridging IT and Business Value

    Boards want IT investment tied to outcomes. ITIL 5's focus on value co-creation helps professionals link everyday service delivery to measurable business value.

    ITIL 5 connects delivery to value co-creation

    Sources: IDA Ireland; Solas IT and Morgan McKinley market reports (Ireland) 2026; IrishJobs Hiring Trends 2026.

    ITIL 5 Foundation is a practical first step into modern service management. Join professionals across Ireland who turn digital service delivery into real business value. Start your journey today.

    Your Ireland Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Ireland's digital economy is expanding with AI, cloud and fintech investment, and employers increasingly separate professionals who can manage services well from those who cannot. Here is which side of that line you want to be on.

    Today

    Pay capped in an entry-level support band

    After ITIL 5

    IT service management roles in Ireland average around €70,000, rising with seniority

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 5

    Eligible for ITSM roles across tech, fintech, life sciences and the public sector

    Today

    Confident in daily tasks, but employers want framework fluency

    After ITIL 5

    Able to apply ITIL 5 practices and value stream thinking on the job

    You earn your ITIL 5 Foundation

    Before

    Service management skills are self-taught with no recognised proof

    Now you have

    A globally recognised AXELOS (PeopleCert) credential on the current ITIL 5 syllabus

    Before

    Stuck in a support role with no defined ITSM pathway

    Now you have

    A clear route into service management and service delivery roles

    Before

    Familiar with fixing incidents but not the wider value system

    Now you have

    Fluency in the ITIL Value System, guiding principles and value streams

    Before

    Recognition limited to your current employer

    Now you have

    A credential recognised by employers across Ireland and worldwide

    "The gap between running IT tasks and managing services well is increasingly a recognised credential, and Ireland's employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, Morgan McKinley (Ireland) 2026.

    How to Get ITIL V5 Founfdation Certified in IrelandStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ireland is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    The Service Management Skills You Will BuildMapped to the ITIL 5 Syllabus

    This programme builds practical knowledge across all nine topic areas of the current ITIL 5 (Version 5.0) syllabus. By the end, you can explain the ITIL Value System, apply the guiding principles, use value stream mapping and prepare confidently for the ITIL 5 Foundation exam.

    Digital Product and Service Management

    You will learn what sets digital products and services apart, how value is created in digital environments, and how products are managed across their lifecycle. This grounds the whole ITIL 5 framework.

    Value Co-Creation

    Understand how providers, consumers and stakeholders co-create value together, weighing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view of service management.

    The ITIL Value System

    See how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated system that drives value.

    The Seven Guiding Principles

    Use principles such as focus on value, start where you are and optimise and automate to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore how ITIL management practices and official practice guides enable consistent, effective ways of working that teams can adapt to their own context.

    Continual Improvement and Value Streams

    Apply the continual improvement model and map value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Ireland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Ireland?

    As a trusted ITIL Version 5 Foundation training company in Ireland, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Ireland who want a recognised grounding in modern service management. Our programmes combine PeopleCert-accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • PeopleCert-accredited, experienced trainers with real-world ITSM delivery expertise
    • Flexible live virtual, classroom and corporate group formats
    • Courseware aligned to the current AXELOS ITIL 5 (Version 5.0) syllabus
    • Mock exams, practice questions and first-attempt exam guidance
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and teams across Ireland and worldwide

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    Rated by Learners Worldwide

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    Corporate Clients

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    Years of Training Excellence

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    Learner Support

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in IrelandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ireland

    Adare Manor, Adare, Co. Limerick, V94 W8WR, Ireland

    ITIL Version 5 Foundation Training Location in Ireland

    Ballyfin Demesne, Ballyfin, Co. Laois, Ireland

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    Corporate ITIL 5 Foundation TrainingFor Teams Across Ireland

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Onsite, live virtual, hybrid or blended delivery options
    • Trainers with hands-on IT service management experience
    • Role-based, industry-relevant examples for real workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Ireland and global sites

    Trusted by Leading Organisations

    Version 1AIBBank Of IrelandESBAccentureDell Technologies

    What Our Learners Say

    Untitled

    Passed with Confidence and Real Understanding

    "The ITIL 5 Foundation course finally made the Value System and guiding principles click for me. The trainer used real service desk examples, and the mock exams meant I walked into the exam calm and passed first time."

    Aoife Byrne

    Service Desk Analyst

    Untitled

    0/0

    The Right Skills for the Irish Market

    "As someone moving from support into service delivery, this training gave me the modern vocabulary employers in Dublin are asking for. Value stream mapping was the most useful part for my day-to-day work."

    Cian Murphy

    IT Support Engineer

    Untitled

    0/0

    Beginner Friendly and Well Structured

    "I came in with no ITIL background and never felt lost. The sessions were well paced and the practice questions were close to the real exam. A great first step into IT service management."

    Niamh O'Sullivan

    Career Changer into IT

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    0/0

    Standardised How Our Team Works

    "We put a full service delivery team through the corporate programme. It gave everyone a shared language for value co-creation and continual improvement, and our incident handling improved within weeks."

    Declan Kavanagh

    IT Service Delivery Manager, Technology Sector

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    0/0

    Flexible Delivery That Fit Our Business

    "Invensis Learning tailored the schedule around our operations and delivered live virtual sessions that suited a distributed team. The alignment to the current ITIL 5 syllabus was exactly what we needed."

    Sarah Doyle

    Learning and Development Manager, Financial Services

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    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for a career in Ireland?

    Yes. ITIL 5 Foundation is a recognised entry point into IT service management, one of Ireland's steadiest tech tracks. With software, fintech, life sciences and public sector employers scaling digital operations, service management roles such as IT service manager average around €70,000 per year.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers across Ireland and globally.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, dedicated value stream mapping, an updated ITIL Value System, and a stronger digital-era and sustainability emphasis.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. You can verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Ireland?

    Training is usually bought as a combined training and exam package, and pricing varies by format and provider. Live virtual, classroom and corporate options are available in Ireland. Contact us for current pricing or request a quote for your preferred format.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, first-attempt exam guidance and learner support. Many packages also bundle the PeopleCert exam voucher. Ask a learning advisor to confirm what is included in your plan.

    Is the exam voucher included in the training price?

    In many accredited packages the PeopleCert exam voucher is bundled with the training, but this depends on the plan you choose. Confirm inclusion when you enrol, and we can arrange a package that suits your needs.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams across Ireland. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that works best for you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 (Version 5.0) syllabus. It covers nine topic areas, from the ITIL Value System to value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a duration of 60 minutes (one hour). It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. The training focuses on broad understanding across all nine topic areas so you are ready on exam day.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online via PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged as part of a training and exam package.

    What happens if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam through PeopleCert, and our training includes mock exams and first-attempt guidance to help you prepare thoroughly. Confirm the current resit policy and fees at peoplecert.org.

    Course Content

    What topics are covered in the ITIL 5 Foundation training?

    The training covers all nine topic areas of the ITIL 5 syllabus: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    What will I learn in the course?

    You will learn to explain the ITIL Value System, apply the seven guiding principles, understand the product and service lifecycle, and use value stream mapping to improve flow and outcomes across digital products and services.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question format, plus topic-wise quizzes to help you identify weak areas and build exam readiness.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the current AXELOS ITIL 5 (Version 5.0) Foundation syllabus, so you study the latest concepts, terminology and practices used in the exam.

    Can a complete beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and is open to all, regardless of prior ITIL knowledge. The training starts from core concepts, so beginners and career changers can follow it comfortably.

    Enrollment

    What are the eligibility requirements for ITIL 5 Foundation?

    There are none. ITIL 5 Foundation has no formal prerequisites and requires no set education or work experience. Anyone who wants to understand modern digital service management can enrol and sit the exam.

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing.

    What training formats are available in Ireland?

    We offer live virtual instructor-led training, classroom sessions and customised corporate group training, so professionals across Dublin, Cork, Galway and beyond can choose the format that fits their schedule.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include the option to attend the training twice. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.