Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation Certification Training?UntitledYour Entry into Modern Service Management

    ITIL 4 Foundation certification training in Ireland gives IT and business professionals a clear introduction to modern service management. The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme created by AXELOS and now owned and examined by PeopleCert, and it introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services. Across Ireland's technology, financial services and pharma sectors, employers increasingly expect a working knowledge of ITIL and ISO 20000, which makes this credential a practical career asset whether you work on a service desk in Dublin or support IT operations in Cork. You will learn the Service Value System, the seven guiding principles, the four dimensions of service management and the core practices that keep services running. With no formal prerequisites and a single 60-minute exam, ITIL 4 Foundation is an accessible first step into IT service management. Start your journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ireland, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation Certification Training?Your Entry into Modern Service Management

    ITIL 4 Foundation certification training in Ireland gives IT and business professionals a clear introduction to modern service management. The ITIL 4 Foundation (ITIL-F) is the entry-level qualification in the ITIL 4 scheme created by AXELOS and now owned and examined by PeopleCert, and it introduces an end-to-end operating model for creating, delivering and continually improving tech-enabled products and services.

    Across Ireland's technology, financial services and pharma sectors, employers increasingly expect a working knowledge of ITIL and ISO 20000, which makes this credential a practical career asset whether you work on a service desk in Dublin or support IT operations in Cork. You will learn the Service Value System, the seven guiding principles, the four dimensions of service management and the core practices that keep services running.

    With no formal prerequisites and a single 60-minute exam, ITIL 4 Foundation is an accessible first step into IT service management. Start your journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ireland, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Ireland designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Ireland
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Ireland

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Ireland
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Ireland
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in IrelandDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 4 Foundation Is Worth EarningSkills Employers Across Ireland Value

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps IT and business professionals build practical service management skills and prepare for the ITIL 4 Foundation exam. The certification suits service desk staff, support analysts, project team members and managers who want a recognised ITSM credential. Whether you are starting in IT support in Dublin, moving into service management, or working across cloud, fintech or pharma, this training builds capabilities employers value.

    If you want a credential that proves you understand modern service management, ITIL 4 Foundation is a clear first step. You gain the ITIL vocabulary, the guiding principles and an accredited PeopleCert qualification that travels across sectors and regions.

    • Earn a globally recognised ITSM credential from AXELOS and PeopleCert
    • Open doors to service desk, support and IT service management roles
    • Speak the shared ITIL language that Irish employers expect
    • Apply the seven guiding principles to real service decisions
    • Strengthen incident, problem, change and service level skills
    • Stand out in a skills-based hiring market with accredited ITIL 4 training
    • Build a foundation for higher ITIL 4 Managing Professional modules
    • Gain a portable qualification valued across sectors and borders
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build a shared service management capability by equipping teams with structured knowledge and practical skills. The training can be delivered for service desks, IT operations and wider technology teams. For organisations looking to improve service quality and meet rising governance expectations, this training provides a scalable, flexible solution.

    If your teams handle services inconsistently across tools and locations, ITIL 4 Foundation training creates a common operating language. Staff gain a standardised approach to value, practices and continual improvement that lifts service performance.

    • Builds a common service management language across IT teams
    • Improves incident, problem and change handling and service quality
    • Supports DORA, NIS2 and ISO 20000 service governance expectations
    • Reduces downtime and rework through consistent ITIL practices
    • Standardises ways of working across service desks and operations
    • Enables tailored training aligned with business priorities
    • Strengthens in-house ITSM capability for cloud and digital services
    • Scales easily for distributed teams across Ireland and beyond

    ITIL 4 Foundation Exam Format in IrelandWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Ireland

    The total cost of getting ITIL 4 Foundation certified in Ireland includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Ireland delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Ireland is EUR 1330

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITSM Career Outcomes in IrelandWhy ITIL 4 Foundation Is in Demand

    ITIL 4 Foundation has become a baseline ITSM credential across Ireland, valued by technology multinationals, financial services, pharma and public sector employers that run large, always-on service operations. As AI, cloud and cybersecurity investment grows and rules such as DORA and NIS2 raise the bar for service governance, certified service management professionals are in demand, from service desk analyst through to IT service manager. Here is what the market is telling us right now.

    €70,150

    Average IT Service Manager salary, Ireland

    per year, Glassdoor 2026

    2,600+

    IT service management jobs in Dublin

    Glassdoor 2026

    3,000+

    Open IT service manager roles, Ireland

    Indeed 2026

    1,800+

    Multinationals based in Ireland

    283,000 people, IDA Ireland

    SECTORS HIRING

    • —Technology and Global Tech Headquarters
    • —Financial Services and FinTech
    • —Pharma and Life Sciences
    • —MedTech and Healthcare
    • —Cloud, Managed Services and Cybersecurity
    • —Public Sector and Government Digital

    GROWTH TRENDS

    • —AI, cloud and cybersecurity investment driving ITSM demand
    • —DORA and NIS2 raising service governance requirements
    • —Silicon Docks multinationals expanding their Irish operations
    • —Skills-based hiring rewarding certified service management talent
    • —ISO 20000 and ITIL knowledge common in IT job postings
    • —Growth in managed services and shared service centres

    Sources: Glassdoor, PayScale, Indeed, Morgan McKinley (Ireland) 2026; IDA Ireland; Solas Recruitment 2026.

    Market Forces Fuelling ITSM Demand in Ireland

    Always-On Service Expectations

    Multinationals based in Ireland run services around the clock, and outages are costly. ITIL 4 incident and problem practices help teams restore service fast and prevent repeat issues.

    ITIL 4 builds incident and problem management skills

    Rising Regulatory Pressure

    DORA and NIS2 have made resilient, well-governed IT services a board-level concern for Irish financial services and critical sectors. Structured ITIL practices help organisations meet that bar.

    ITIL 4 supports stronger service governance

    Cloud and Multi-Cloud Complexity

    Hybrid and multi-cloud is now the norm in Ireland. Teams need a consistent service management approach across providers, the gap ITIL 4 is designed to close.

    ITIL 4 standardises service management across providers

    Persistent IT Skills Shortage

    Ireland faces ongoing IT skills gaps and a shift to skills-based hiring. Professionals with a recognised ITSM credential are scarce and sought-after by employers.

    ITIL 4 makes certified ITSM talent stand out

    Pressure to Prove IT Value

    Irish organisations must show that IT spend delivers value. ITIL 4 service level management and continual improvement give teams the metrics and practices to prove it.

    ITIL 4 builds SLA and continual improvement skills

    Scaling Service Desks

    Global capability and shared service centres in Ireland scale support rapidly. Standardised ITIL practices keep service quality consistent as teams and ticket volumes grow.

    ITIL 4 keeps support quality consistent at scale

    Sources: Solas Recruitment, Mason Alexander, IDA Ireland 2026; Glassdoor, Indeed (Ireland) 2026.

    ITIL 4 Foundation is more than a certificate. It is your route into Ireland's high-demand service management roles. Join professionals building modern ITSM skills and start your journey today.

    Your Ireland ITSM Career Transformation

    From IT Support to Service Management Leadership

    The Shift ITIL 4 Foundation Delivers

    Ireland's IT market is expanding with AI, cloud and cybersecurity investment, and employers increasingly separate certified service management professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped in entry-level support roles with limited room to negotiate

    After ITIL 4

    Service desk and IT service manager roles in Ireland reach from around €45,000 to over €80,000

    Today

    Passed over for service roles that list ITIL as preferred

    After ITIL 4

    Eligible for ITSM roles across tech, fintech, pharma and the public sector

    Today

    Strong on tickets, but missing the service management language employers use

    After ITIL 4

    Fluent in the Service Value System, guiding principles and core ITIL practices

    You earn your ITIL 4 Foundation

    Before

    Skills proven only by job history, not a recognised credential

    Now you have

    A globally recognised ITIL 4 qualification from AXELOS and PeopleCert

    Before

    Limited to reactive, task-level IT support work

    Now you have

    A clear route into service desk manager and IT service manager roles

    Before

    Service knowledge picked up informally on the job

    Now you have

    Structured command of incident, problem, change and service level practices

    Before

    Recognition tied to one employer or one sector

    Now you have

    A portable credential valued across Ireland and worldwide

    "The gap between running tickets and leading services is increasingly a recognised credential, and the employers that matter already know it."

    Join professionals across Ireland who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, Morgan McKinley (Ireland) 2026.

    How to Get ITIL 4 Founfdation Certified in IrelandStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Ireland is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Gain from ITIL 4 FoundationBuilt Around the ITIL 4 Syllabus

    This training helps learners build practical service management knowledge and exam readiness. By the end of the programme, you can describe the ITIL 4 Service Value System and apply its concepts, principles and core practices to everyday IT work.

    Service Management Core Concepts

    Understand what a service is, how value is co-created between providers and consumers, and the difference between utility and warranty, outputs and outcomes, so you can frame IT work in terms that matter to the business.

    The ITIL 4 Service Value System

    Learn how the Service Value System brings guiding principles, governance, the service value chain, practices and continual improvement together into one model that turns demand into value.

    The Four Dimensions of Service Management

    Balance organisations and people, information and technology, partners and suppliers, and value streams and processes to design and run services that hold up in the real world.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and keep it simple and practical to make better service decisions and adapt ITIL to your own organisation.

    The Service Value Chain

    Work through the six value chain activities, plan, improve, engage, design and transition, obtain and build, and deliver and support, to see how value streams are formed.

    Key ITIL Management Practices

    Build working knowledge of core practices including incident management, problem management, change enablement, service desk, service request and service level management.

    Who Should TakeITIL 4 Foundation Certification Training in Ireland?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1330

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1330

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Train with Invensis Learning in IrelandYour ITIL 4 Foundation Training Partner

    As a trusted ITIL 4 Foundation training company in Ireland, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations looking to build modern service management capability and prepare for the exam. Our programmes combine experienced, accredited trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • Accredited training partner delivering AXELOS and PeopleCert aligned ITIL 4 courses
    • Experienced, certified trainers with real IT service management backgrounds
    • Flexible formats: live online, classroom and corporate group training
    • Structured courseware, practice questions and mock exams for exam readiness
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Dedicated learner support before, during and after the training
    • Customised schedules for individuals, teams and organisations
    • Trusted by professionals and organisations across multiple industries

    60+

    Certification Courses

    100+

    Countries Supported

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    ISO 27001:2022 Certified

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in IrelandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Ireland

    Adare Manor, Adare, Co. Limerick, V94 W8WR, Ireland

    ITIL 4 Foundation Training Location in Ireland

    Ballyfin Demesne, Ballyfin, Co. Laois, Ireland

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    Corporate ITIL 4 Foundation Training in IrelandFor Your Teams

    Untitled

    • Upskill whole service desk and IT operations teams in one programme
    • Standardise service management practice across departments and sites
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Experienced trainers with relevant ITSM and industry expertise
    • Role-based examples and case discussions for better workplace application
    • Scalable delivery for teams across Ireland and global locations

    Leading Organisations

    AccentureDellIBMBank Of IrelandEirThree Ireland

    What Our Learners Say

    Untitled

    Passed and Applying It at Work

    "The trainer made the Service Value System and guiding principles genuinely click. I sat the exam a week after the course and passed comfortably, and I am already using the incident and problem practices on our service desk in Dublin."

    Aoife Byrne

    Service Desk Analyst

    Untitled

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    Clear, Practical and Exam-Ready

    "Coming from a support background, I wanted the language employers use for service management. The course gave me exactly that. The mock exams matched the real exam closely and the four dimensions section was very clear."

    Cian O'Sullivan

    IT Support Engineer

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    Flexible and Well Delivered

    "Good balance of theory and real examples. The live online format suited my schedule and the trainer answered every question. I now feel confident moving towards an IT service manager role here in Cork."

    Niamh Walsh

    Application Support Analyst

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    Consistent Practice Across the Team

    "We trained a full service operations team with Invensis Learning. Everyone now shares the same ITIL vocabulary, and our incident and change handling has become noticeably more consistent across shifts."

    Mark Doherty

    IT Operations Lead, Financial Services

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    0/0

    Tailored Corporate Delivery

    "The corporate programme was tailored to our cloud services context and scheduled around our delivery commitments. Coordination was smooth and the team feedback was excellent. A strong return on a modest investment."

    Sarah Keane

    L&D Manager, Technology Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces modern IT service management through the Service Value System, the guiding principles, the four dimensions and the core ITIL practices used to deliver and improve services.

    General

    What is the ITIL 4 Foundation certification?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme from AXELOS and PeopleCert. It introduces modern IT service management through the Service Value System, the guiding principles, the four dimensions and the core ITIL practices used to deliver and improve services.

    Who should take ITIL 4 Foundation training?

    ITIL 4 Foundation suits IT and business professionals at any stage, including service desk staff, support analysts, project team members and managers. There are no formal prerequisites, so it is a strong starting point for anyone moving into IT service management.

    Is ITIL 4 Foundation recognised in Ireland?

    Yes. ITIL 4 is a globally recognised service management framework, and a working knowledge of ITIL and ISO 20000 is commonly listed in Irish IT job postings. Employers across technology, financial services, pharma and the public sector value the credential.

    Is ITIL 4 Foundation worth it for my career?

    Yes. In Ireland's skills-based hiring market, a recognised ITSM credential helps you stand out for roles from service desk analyst to IT service manager, where salaries range from around €45,000 to over €80,000. It also forms the basis for higher ITIL 4 modules. Talk to a learning advisor to plan your path.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification within that period.

    Pricing

    How much does ITIL 4 Foundation training cost in Ireland?

    Training fees vary by format and schedule, so pricing is available on request. The fee covers instructor-led sessions, courseware and exam preparation resources. Request a quote and a learning advisor will share current options for Ireland.

    What is included in the course fee?

    The course fee typically includes accredited courseware, instructor-led training, practice questions, mock exams and learner support. Exam vouchers can be bundled where available. Ask our team for a detailed breakdown for your chosen format.

    Is the exam fee included in the training price?

    It depends on the package. Some options bundle the PeopleCert exam voucher with the training, while others price it separately. PeopleCert sets exam pricing by region, so confirm the current fee with us before you book.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with tailored schedules and volume-based pricing for service desks, IT operations and wider technology teams. Contact us for a group quote built around your team size and goals.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you best.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the official ITIL 4 Foundation syllabus from AXELOS and PeopleCert and covers service management concepts, the Service Value System, guiding principles and core practices.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and lasts 60 minutes. There are no penalties for incorrect answers, so it is best to attempt every question within the allotted time.

    What is the passing score for the ITIL 4 Foundation exam?

    You need 65 percent to pass, which is 26 out of 40 questions answered correctly. The course includes mock exams and quizzes to help you reach that mark with confidence.

    Do I need any prerequisites to sit the exam?

    No. ITIL 4 Foundation has no formal prerequisites and is open to everyone. Attending an accredited training course is recommended to prepare effectively, but it is not mandatory.

    How do I book the exam and can I take it online?

    You can take the exam online through PeopleCert OnVUE proctoring, available 24/7, or at an authorised test centre. Our team can guide you through scheduling once you complete your training. See upcoming batches to get started.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain and core ITIL practices such as incident, problem, change and service level management.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction, so no prior ITIL or ITSM experience is needed. The trainer explains every concept from the ground up and uses practical examples to make the material easy to follow.

    What learning materials are provided?

    You receive accredited ITIL 4 courseware, reference materials, practice questions, mock exams and quizzes. These resources help you reinforce each topic and identify any areas to revise before the exam.

    Is the courseware aligned to the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus published by AXELOS and PeopleCert, so you learn the up-to-date Service Value System, practices and terminology.

    Is the training delivered online or in a classroom?

    Both. We offer ITIL 4 Foundation training online as live virtual instructor-led sessions, as well as classroom and corporate group formats, so you can choose the option that fits your schedule and learning style.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to your schedule, courseware and learning resources. Talk to an advisor if you need help choosing a batch.

    What training formats are available?

    We offer live online instructor-led training, classroom sessions and customised corporate group training. Each format covers the same accredited syllabus, so you can pick the one that best suits your schedule.

    How soon can I start?

    New batches run regularly across live online and classroom formats. Once you enrol, you receive immediate access to your learning resources and schedule. See upcoming batches or speak with an advisor to find the next available date.

    Can I reschedule to another batch?

    Yes. Flexible options let you reschedule or move to another batch where available, and selected plans allow you to attend the training again. Contact support to arrange a change that works for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled under our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.