ITIL 5 Foundation Certification Training in Georgia

From Study to Certified

Master modern digital product and service management with instructor-led ITIL 5 Foundation training in Georgia, aligned to the current PeopleCert (AXELOS) Version 5.0 syllabus. Built for IT and business professionals across Georgia's banking, telecom and IT services sectors, this programme prepares you to pass the 40-question exam and apply the ITIL Value System with confidence.

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Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Georgia

Starts from

GEL 3420

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme from PeopleCert (AXELOS), the sole owner and examination body for ITIL. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

Enrolling in ITIL 5 Foundation certification training in Georgia connects you to one of the region's fastest-growing IT markets, where banks, telecoms and IT services firms are modernising how they run digital services. The credential suits IT professionals, digital product owners and business staff who work with service teams, and it carries no formal prerequisites, so anyone can begin.

Based on the current Version 5.0 syllabus, the course builds the vocabulary and thinking that employers in Tbilisi and across Georgia now expect. Start your ITIL journey with Invensis Learning and turn foundational knowledge into a recognised, career-ready credential.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Georgia designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Georgia
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Georgia

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Georgia
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Georgia
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in GeorgiaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why Earning ITIL 5 Foundation Pays OffSkills, Recognition and Career Momentum

For Individuals

ITIL 5 Foundation gives you the modern service management knowledge that IT and business roles increasingly rely on. You learn how organisations co-create value through digital products and services, and how the ITIL Value System ties governance, practices and continual improvement together. Whether you are new to ITIL, moving up from a service desk role, or working in agile, DevOps or product teams, this training builds capability that maps directly to how digital services are run today.

If you want a recognised credential that proves current service management knowledge, ITIL 5 Foundation is a clear first step. You gain the concepts, terminology and exam readiness that employers across Georgia and worldwide value.

Earn a globally recognised ITIL 5 credential from PeopleCert (AXELOS)
Speak the shared language of digital service management with employers
Stand out for IT service roles in Georgia's banking and telecom sectors
Understand the ITIL Value System and value co-creation from day one
Apply the seven guiding principles to real digital service decisions
Build a foundation for higher ITIL 5 qualifications and career growth
Prepare for the 40-question exam with structured, exam-focused practice
Add a current, in-demand certification with no prior experience required

For Organizations

ITIL 5 Foundation group training helps organisations create a common approach to digital product and service management. Teams learn the ITIL Value System, the four dimensions and the guiding principles, so they plan, run and improve services in a consistent way. For organisations modernising their IT operations, this training provides a scalable, flexible route to raising service maturity across departments.

If your teams manage digital services without a shared framework, ITIL 5 Foundation training creates common ground. Staff gain a standardised vocabulary for value streams, practices and continual improvement that supports better outcomes for users.

Build a shared service management language across IT and business teams
Standardise how teams design, deliver and support digital services
Improve value co-creation, flow and continual improvement across the organisation
Align staff to a current, digital-era framework rather than legacy practice
Support digital transformation goals in banking, telecom and IT services
Equip service desk and operations teams with consistent ways of working
Enable customised, on-site or live virtual training for whole teams
Strengthen in-house capability for higher ITIL 5 qualifications

ITIL V5 Foundation Exam Format in GeorgiaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Georgia

The total cost of getting ITIL V5 Foundation certified in Georgia includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Georgia delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Georgia is GEL 3420

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Where Your ITIL 5 Skills Lead in GeorgiaRoles, Demand and Pay

ITIL 5 Foundation is becoming a practical marker of modern service management knowledge across Georgia, valued by banks, telecoms, IT outsourcing firms and digital platforms that run growing portfolios of digital services. As TBC Bank, Bank of Georgia and major telecoms deepen their digital transformation, teams that understand the ITIL Value System, value streams and continual improvement are increasingly sought after. Roles span service desk analyst through to IT service delivery and operations manager, and here is what the market is telling us right now.

₾100,000

Average IT Manager salary, Tbilisi

per year, Glassdoor 2026

₾106,688

Average IT Project Manager pay, Tbilisi

SalaryExpert 2026

24,100+

IT companies in Georgia

2024, up from 13,700 in 2022

~80%

Market share of TBC and Bank of Georgia

digital banking leaders

SECTORS HIRING

—Banking, Fintech and Financial Services
—Telecommunications and Connectivity
—IT Outsourcing, BPO and Software Services
—Online Gaming and Digital Platforms
—Consulting and Professional Services
—Government and Public Digital Services

GROWTH TRENDS

—Digital banking leaders modernising service operations at scale
—IT company base in Georgia expanded sharply since 2022
—International Company Status tax incentives drawing IT exporters
—Growing service desk and IT operations teams in Tbilisi
—Demand for a shared, current service management framework
—Talent pool deep in engineering but thin in structured ITSM

Sources: Glassdoor and SalaryExpert (Tbilisi) 2026; Galt & Taggart and Georgia Today IT sector reports 2025-2026.

Designation

ITIL Version 5 Foundation Certified Professionals in Georgia : Salary Insights and Trends

Hiring Companies in Georgia

₾21K

Min

₾30K

Average

₾48K

Max

Glassdoor · SalaryExpert (Tbilisi) 2026

SilknetBank of GeorgiaEPAMRedberry

Source: Silknet · Bank of Georgia · EPAM · Redberry

Market Forces Driving ITIL 5 Demand in Georgia

Digital Banking Service Pressure

Georgia's banks lead the region on digital services, but scaling reliable, always-on channels needs structured service management, the exact discipline ITIL 5 Foundation introduces.

ITIL 5 builds service management and value skills

Fast-Growing IT Sector, Thin ITSM Depth

The number of IT companies in Georgia more than doubled since 2022, yet many teams run digital services without a common framework, leaving value co-creation and continual improvement inconsistent.

ITIL 5 gives teams a shared service framework

IT Outsourcing and Export Growth

Tax incentives draw IT and BPO firms exporting services abroad, and international clients increasingly expect ITIL-aligned service management as proof of consistent, reliable delivery.

ITIL 5 raises service maturity for clients

Legacy Practice Meeting Digital Demand

Many organisations still run on older service practices while users expect modern digital experiences, driving demand for staff who understand ITIL 5's value stream and product lifecycle approach.

ITIL 5 aligns teams to a digital-era framework

Sources: Galt & Taggart IT sector report; Georgia Today; The Fintech Times (Georgia) 2025-2026.

ITIL 5 Foundation is more than a certificate. It is the shared language of modern digital service management. Join professionals in Georgia who run services the way employers now expect. Start your journey today.

Your Georgia Career Transformation

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

Georgia's IT and digital services market is expanding with banking modernisation and a fast-growing IT sector, and employers increasingly separate professionals who know a current service framework from those who do not. Here is which side of that line you want to be on.

Today

Pay anchored to entry-level support work with limited leverage

After ITIL 5

IT service management roles in Georgia climb from service desk pay toward IT manager bands near ₾100,000

Today

Pay anchored to entry-level support work with limited leverage

Today

Shortlisted less often for roles that ask for ITIL knowledge

After ITIL 5

Eligible for service delivery and operations roles across banking, telecom and IT services

Today

Shortlisted less often for roles that ask for ITIL knowledge

Today

Confident with day-to-day tasks, but not the modern service framework

After ITIL 5

Fluent in digital product and service management aligned to Version 5.0

Today

Confident with day-to-day tasks, but not the modern service framework

You earn your ITIL 5 Foundation

Before

Service management knowledge that is informal and hard to prove to employers

Now you have

A current PeopleCert (AXELOS) credential recognised by employers across Georgia and worldwide

Before

Service management knowledge that is informal and hard to prove to employers

Before

Ad hoc ways of working that differ from team to team

Now you have

A shared vocabulary for the ITIL Value System, value streams and continual improvement

Before

Ad hoc ways of working that differ from team to team

Before

No structured path from service desk work into service management

Now you have

A clear entry point to higher ITIL 5 qualifications and service management roles

Before

No structured path from service desk work into service management

Before

Familiarity with tools but not the framework employers ask for

Now you have

Confidence with the seven guiding principles and the four dimensions of service management

Before

Familiarity with tools but not the framework employers ask for

"The gap between running tickets and managing digital services is a current, recognised framework, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: Glassdoor and SalaryExpert (Tbilisi) 2026.

How to Get ITIL V5 Founfdation Certified in GeorgiaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Georgia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Build in ITIL 5 FoundationFrom the Value System to Value Streams

Skills covered in ITIL 5 Foundation span all nine syllabus topic areas, from digital service concepts to value stream mapping. By the end of the programme, you can explain the ITIL Value System, apply the guiding principles, and prepare confidently for the exam.

Digital Service Management Foundations

Explain what distinguishes digital products and services, how value is created across the lifecycle, and why continual improvement sits at the heart of ITIL 5.

Value Co-Creation in Practice

Understand how providers, consumers and stakeholders co-create value while balancing outcomes, costs, risks, experience and sustainability.

The Four Dimensions and the Value System

Apply the four dimensions of service management and the ITIL Value System that links guiding principles, governance, practices and continual improvement.

The Seven Guiding Principles

Use principles such as focus on value, start where you are, and optimise and automate to make better, more practical service decisions.

Product and Service Lifecycle

Follow services from discovery and design through build, operation, delivery and support, and see how each phase works together to create value.

Value Stream Mapping and Continual Improvement

Map value streams to improve flow and visibility, and apply the continual improvement model to sustain long-term outcomes.

Who Should TakeITIL V5 Foundation Certification Training in Georgia?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

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Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

GEL 3420

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis Learning in GeorgiaTrusted, Accredited Training

Invensis Learning delivers accredited ITIL 5 Foundation training for professionals and organisations across Georgia who want to build modern service management capability and pass the exam with confidence. As a PeopleCert Accredited Training Organization and a trusted ITIL Version 5 Foundation training company in Georgia, our programmes combine qualified trainers, aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, you get a professional learning experience built around practical understanding, real-world application and clear exam readiness.

PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
Qualified, PeopleCert-accredited trainers with real service management experience
Flexible learning: live virtual instructor-led, on-site and corporate group training
Structured materials mapped to all nine ITIL 5 Foundation topic areas
Practice questions and mock exams to build readiness for the 40-question exam
Industry-driven case studies illustrating ITIL 5 service management in real scenarios
Dedicated learner support before, during and after training
ISO 9001 and ISO 27001 certified quality and information security standards

12M+

Hours of Training Delivered

Flexible Learning Modes

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in GeorgiaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Georgia

Sheraton Metekhi Palace, 20, St. Ketevan Dedofli Avenue, Avlabari, Zemo Avlabari, Metromshen, Isni District, Tbilisi, 0144, Georgia

ITIL Version 5 Foundation in Georgia

Radisson Blu Iveria Hotel, 1, First Republic Square, Mtatsminda, Sololak, Mtatsminda District, Tbilisi, 0108, Georgia

ITIL Version 5 Foundation in Georgia

Sheraton Metekhi Palace, 20, St. Ketevan Dedofli Avenue, Avlabari, Zemo Avlabari, Metromshen, Isni District, Tbilisi, 0144, Georgia

ITIL Version 5 Foundation in Georgia

Radisson Blu Iveria Hotel, 1, First Republic Square, Mtatsminda, Sololak, Mtatsminda District, Tbilisi, 0108, Georgia

Corporate ITIL 5 Foundation Training in GeorgiaFor Your Teams

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Upskill whole IT and service teams in a shared, current framework
Customised training schedules based on team availability
Flexible delivery through on-site, live virtual or blended formats
Accredited trainers with practical service management expertise
Role-based examples relevant to banking, telecom and IT services
Progress tracking, assessments and dedicated coordination for groups
Scalable delivery for teams across Georgia and global offices

What Our Learners Say

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Passed with Real Confidence

"The trainer made the ITIL Value System and value streams genuinely clear. The mock exams matched the real format, and I passed the 40-question exam on my first attempt. It has already changed how I run our service desk."

Giorgi Beridze

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A Clear Step up in My Career

"As someone moving from support into service management, the guiding principles and the four dimensions gave me a framework I now use every day. The sessions were practical and easy to follow."

Nino Kvaratskhelia

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Relevant to Modern Product Teams

"I work in a digital product team and wanted to understand ITIL 5's product and service lifecycle. The course connected it to how we already work, and the case studies were relevant to our sector."

Levan Tsiklauri

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Our Team Now Speaks the Same Language

"We enrolled our service operations team and the impact was immediate. Everyone now shares the same vocabulary for continual improvement and value streams. The live virtual delivery fitted our schedule well."

Tamar Gelashvili

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A Well-Run Corporate Programme

"Invensis Learning tailored the corporate programme to our telecom environment and coordinated everything smoothly. The trainers were accredited and experienced, and our staff came away exam-ready and more consistent in how they manage services."

Davit Maisuradze

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0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential from PeopleCert (AXELOS) that employers in Georgia's banking, telecom and IT services sectors increasingly value. It opens roles from service desk analyst to IT service delivery and operations manager, where IT manager pay in Tbilisi averages around 100,000 GEL per year.

General

Is ITIL 5 Foundation worth it in Georgia?

What is the ITIL 5 Foundation certification?

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

How does ITIL 5 differ from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

Who should take ITIL 5 Foundation training?

It suits IT professionals new to ITIL, service desk and operations staff, digital product owners, DevOps and agile practitioners, and business staff who work with digital service teams. There are no formal prerequisites, so anyone can begin.

Is ITIL 5 Foundation recognised internationally?

Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation credential is recognised by employers globally, including across Georgia.

Pricing

How much does ITIL 5 Foundation training cost in Georgia?

Training is quoted based on your chosen format, such as live virtual, self-paced or corporate group training, and pricing is available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Request a quote for the current fee that applies to you.

What is included in the ITIL 5 Foundation course fee?

The training fee typically includes ITIL 5 aligned courseware, industry case studies, practice questions and mock exams, first-attempt guidance and learner support. Verify whether the PeopleCert exam voucher is included for your selected package when you enrol.

Is the exam fee included in the training price?

The PeopleCert ITIL 5 Foundation exam fee may be bundled into a training and exam package or purchased separately, depending on the option you choose. Pricing varies by region and channel, so confirm the current fee when you request a quote.

Do you offer group or corporate discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Contact us for a tailored quote for your organisation in Georgia.

What payment options are available?

We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the PeopleCert (AXELOS) Version 5.0 syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

How many questions are on the exam and how long is it?

The exam has 40 questions and lasts 60 minutes. It is a closed-book, single-answer multiple-choice paper.

What is the passing score for ITIL 5 Foundation?

The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly.

Do I need any prerequisites to sit the exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Holding ITIL 4 Foundation is helpful but not required.

How long is the ITIL 5 Foundation certification valid?

The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal options at peoplecert.org.

Course Content

What topics does the ITIL 5 Foundation training cover?

The training covers all nine syllabus topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

Can a beginner take this course?

Yes. ITIL 5 Foundation is designed as an entry point, so no prior ITIL or service management knowledge is needed. The training builds concepts step by step, supported by case studies and practice questions.

What are the seven ITIL guiding principles?

They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in digital service decisions.

Are practice tests and mock exams included?

Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute format, so you can identify weak areas and build readiness before exam day.

Is the courseware aligned to the latest ITIL version?

Yes. The courseware is aligned to the current ITIL 5 Version 5.0 syllabus published by PeopleCert (AXELOS).

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

What training formats are available in Georgia?

We offer live virtual instructor-led training (online), self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

How soon can I start?

New batches run regularly across live virtual and self-paced formats. See upcoming schedules or speak with a learning advisor to pick a start date that works for you.

Can I reschedule or transfer to another batch?

Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in GeorgiaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Where Your ITIL 5 Skills Lead in GeorgiaRoles, Demand and Pay

ITIL 5 Foundation Certification Training in Georgia

What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in GeorgiaDo You Qualify for the ITIL V5 Foundation Exam?

Why Earning ITIL 5 Foundation Pays OffSkills, Recognition and Career Momentum

ITIL V5 Foundation Exam Format in GeorgiaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Georgia

Where Your ITIL 5 Skills Lead in GeorgiaRoles, Demand and Pay

SECTORS HIRING

GROWTH TRENDS

Market Forces Driving ITIL 5 Demand in Georgia

Digital Banking Service Pressure

Fast-Growing IT Sector, Thin ITSM Depth

IT Outsourcing and Export Growth

Legacy Practice Meeting Digital Demand

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

How to Get ITIL V5 Founfdation Certified in GeorgiaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Build in ITIL 5 FoundationFrom the Value System to Value Streams

Digital Service Management Foundations

Value Co-Creation in Practice

The Four Dimensions and the Value System

The Seven Guiding Principles

Product and Service Lifecycle

Value Stream Mapping and Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in Georgia?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis Learning in GeorgiaTrusted, Accredited Training

ITIL Version 5 Foundation Training Locations in GeorgiaAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation Training in GeorgiaFor Your Teams

What Our Learners Say

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