Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 4 Foundation and Why It Matters in GeorgiaUntitledYour Entry Point to Modern Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert, that introduces a modern, end-to-end approach to IT service management. Our ITIL 4 Foundation certification training in Georgia gives IT and business professionals a clear, structured route to understanding the Service Value System and earning a globally recognised credential. The course is built on the current ITIL 4 syllabus and covers the four dimensions of service management, the seven guiding principles, the six service value chain activities and the core ITIL practices. It suits service desk staff, support analysts, IT managers, developers and business teams who work alongside IT, with no formal prerequisites to begin. As Georgia's BPO, software and digital banking sectors scale, employers increasingly want a shared service management language. Start your ITIL 4 journey with Invensis Learning and turn day-to-day IT experience into a credential that travels across industries and borders.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Georgia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is ITIL 4 Foundation and Why It Matters in GeorgiaYour Entry Point to Modern Service Management

    ITIL 4 Foundation (ITIL-F) is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert, that introduces a modern, end-to-end approach to IT service management. Our ITIL 4 Foundation certification training in Georgia gives IT and business professionals a clear, structured route to understanding the Service Value System and earning a globally recognised credential.

    The course is built on the current ITIL 4 syllabus and covers the four dimensions of service management, the seven guiding principles, the six service value chain activities and the core ITIL practices. It suits service desk staff, support analysts, IT managers, developers and business teams who work alongside IT, with no formal prerequisites to begin.

    As Georgia's BPO, software and digital banking sectors scale, employers increasingly want a shared service management language. Start your ITIL 4 journey with Invensis Learning and turn day-to-day IT experience into a credential that travels across industries and borders.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Georgia, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Georgia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Georgia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Georgia

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Georgia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Georgia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in GeorgiaDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Real Payoff of Getting ITIL 4 CertifiedFor Professionals and Organisations in Georgia

    For Individuals

    For Individuals

    ITIL 4 Foundation helps IT and business professionals prove they understand modern service management and can apply it on the job. The credential suits service desk analysts, support engineers, IT managers and team members who work with IT services. Whether you are entering IT, formalising hands-on experience, or moving up into service delivery and operations in Georgia's BPO, banking or telecom sectors, the certification gives you a recognised, structured foundation.

    If you want a clear first step into IT service management with a globally respected credential, ITIL 4 Foundation is a smart choice. You gain practical knowledge, exam readiness, and a qualification that employers value across sectors and regions.

    • Earn an AXELOS-backed credential recognised by employers across Georgia and worldwide
    • Open the door to service desk, service delivery and IT operations roles
    • Speak a shared language for incidents, changes and service levels
    • Stand out in a deep IT talent pool with a globally portable qualification
    • Connect everyday IT work to real business value and outcomes
    • Build a strong base for higher ITIL 4 Managing Professional modules
    • Apply the seven guiding principles to improve services at work
    • Boost confidence and credibility with managers and clients
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations in Georgia build a common service management foundation across IT and support teams. It can be delivered for service desks, operations groups or whole departments. For organisations scaling digital services and outsourcing operations, the training provides a flexible, practical way to standardise practice and improve service quality.

    If your teams use different terms and methods for managing services, ITIL 4 group training creates a shared language for service value, practices and continual improvement, helping your organisation deliver more consistent, reliable IT services.

    • Builds a consistent service management approach across IT teams
    • Improves incident, change and service level handling
    • Connects IT services to business goals and customer value
    • Raises service quality across growing BPO and support operations
    • Enables tailored training aligned with your service strategy
    • Standardises ITIL practice across departments and sites
    • Provides flexible delivery for distributed and onsite teams
    • Strengthens in-house service management capability

    ITIL 4 Foundation Exam Format in GeorgiaWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Georgia

    The total cost of getting ITIL 4 Foundation certified in Georgia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Georgia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Georgia is GEL 2820

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in GeorgiaWhy Get ITIL 4 Certified Here?

    ITIL 4 Foundation is a recognised first step for IT careers across Georgia, valued by BPO providers, software firms, banks and telecom operators that run growing service operations. As service exports pass USD 2.5 billion and digital banks operate like technology companies, professionals who understand modern service management are increasingly sought after. Demand spans the ladder, from service desk analyst to service delivery manager and IT manager, and here is what the market is telling us right now.

    USD 2.5B+

    BPO and IT service exports, Georgia

    service exports, 2024 (Galt & Taggart)

    46,000

    People employed in BPO and IT

    industry estimate, 2024

    GEL 38,000

    IT Service Desk Analyst pay, Tbilisi

    average per year, ERI / Glassdoor 2026

    GEL 100,000

    IT Manager pay, Tbilisi

    average per year, Glassdoor 2026

    SECTORS HIRING

    • —BPO and IT Outsourcing Services
    • —Banking, Fintech and Financial Services
    • —Telecommunications and Internet Providers
    • —Software Development and Global Tech Centres
    • —Government and Public Digital Services
    • —Retail, Energy and Enterprise IT

    GROWTH TRENDS

    • —BPO and IT service exports surged past USD 2.5 billion by 2024
    • —Digital banks like TBC and Bank of Georgia running as tech firms
    • —National programme upskilling thousands of IT specialists
    • —Service desks scaling fast across Tbilisi, Kutaisi and Batumi
    • —Cloud outsourcing growing under National Bank of Georgia guidance
    • —Strong demand for shared service management standards

    Sources: Galt & Taggart, Site Selection Magazine, Georgia Today (IT and BPO sector 2024-2026); ERI SalaryExpert, Glassdoor, ZipRecruiter (Tbilisi / Georgia) 2026.

    Market Forces Fuelling Service Management Demand in Georgia

    Scaling Service Desks in a BPO Boom

    Georgia's BPO and IT service exports leapt from USD 110 million in 2020 to nearly USD 700 million in 2024, and fast-growing service desks need standardised ITIL practices to keep quality high.

    ITIL 4 builds practical service desk skills

    Digital Banks Need Mature Service Management

    TBC Bank and Bank of Georgia now run like technology firms, and agile digital transformation demands staff who can manage incidents, changes and service levels the ITIL way.

    ITIL 4 builds incident and change skills

    Closing the IT Talent and Skills Gap

    A national programme aims to upskill thousands of IT specialists, yet many teams still lack a common service management vocabulary, the exact gap ITIL 4 Foundation is built to close.

    ITIL 4 gives teams a shared language

    Governing Cloud and Outsourced Services

    The National Bank of Georgia treats cloud outsourcing as a fintech enabler, raising demand for professionals who can govern suppliers, services and value streams to a recognised standard.

    ITIL 4 builds service governance skills

    Sources: Galt & Taggart, Site Selection Magazine, Georgia Today, The Fintech Times (Georgia IT, BPO and fintech) 2024-2026.

    ITIL 4 Foundation is more than a credential. It is a career accelerator for IT professionals in a fast-growing market. Join those who connect IT services to business value and start your ITIL 4 journey today.

    Your Georgia Career Transformation

    Your IT Career Before and After ITIL 4

    See the Difference Certification Makes

    Georgia's IT and service economy is expanding with BPO growth, digital banking and cloud adoption, and employers increasingly separate professionals who understand service management from those who do not. Here is which side of that line you want to be on.

    Today

    Service desk pay sits near the entry band with little leverage

    After ITIL 4

    Service Delivery Manager roles in Georgia average around GEL 60,000 a year

    Today

    Passed over for roles that list ITIL as preferred

    After ITIL 4

    Eligible for IT operations and IT manager roles averaging GEL 95,000 to 100,000

    Today

    Confident in tasks, but not in end-to-end service value

    After ITIL 4

    Able to connect IT services to business outcomes the ITIL 4 way

    You earn your ITIL 4 Foundation

    Before

    Service management know-how picked up on the job, with no formal proof

    Now you have

    An AXELOS-backed credential recognised by employers across Georgia and worldwide

    Before

    Limited to support and analyst-level positions

    Now you have

    A clear route into service delivery, IT operations and IT manager roles

    Before

    Each team using its own terms for incidents and changes

    Now you have

    Fluency in a shared ITIL 4 language for service value and practices

    Before

    Recognition that fades when you switch employer or sector

    Now you have

    A globally portable credential that travels across BPO, banking and telecom

    "In a market scaling its service operations, the gap between doing IT tasks and managing IT services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: ERI SalaryExpert, Glassdoor, ZipRecruiter (Georgia / Tbilisi) 2026.

    How to Get ITIL 4 Founfdation Certified in GeorgiaStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Georgia is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Build in This ITIL 4 CourseCapabilities You Can Apply at Work

    In this ITIL 4 Foundation course you will learn the key concepts, the Service Value System, the guiding principles, the four dimensions and the core practices of modern IT service management. By the end, you will be ready to apply ITIL 4 at work and to sit the Foundation exam with confidence.

    Speak the Language of Service Management

    Define services, value, utility and warranty, and explain how value is co-created between service providers and consumers, the foundation of every ITIL 4 conversation.

    Navigate the Service Value System

    Understand how the Service Value System, governance and the six service value chain activities work together to turn demand into valuable IT services end to end.

    Apply the Seven Guiding Principles

    Use principles such as focus on value, start where you are, and keep it simple and practical to adapt ITIL guidance to your own organisation.

    Balance the Four Dimensions of Service

    Weigh organisations and people, information and technology, partners and suppliers, and value streams and processes when designing and running services.

    Put Core ITIL Practices to Work

    Apply key practices including incident management, problem management, change enablement, the service desk and service level management in day-to-day work.

    Drive Continual Improvement and Measurement

    Use the continual improvement model, service level agreements, metrics and KPIs to keep services improving and aligned to business goals.

    Who Should TakeITIL 4 Foundation Certification Training in Georgia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    GEL 2820

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    GEL 2820

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor ITIL 4 Foundation Certification Training in Georgia?

    As a trusted ITIL 4 Foundation training company, Invensis Learning delivers structured ITIL 4 Foundation training for individual professionals and organisations across Georgia that want to build modern service management capability and prepare for the exam. Our programmes combine certified, AXELOS-aligned instructors, flexible delivery, organised courseware and learner-focused support. Whether you are enrolling as an individual or planning corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an ISO-certified provider, we hold ourselves to international quality and information security standards.

    • Accredited ITIL training partner with AXELOS-aligned courseware
    • Experienced, certified trainers with real service management exposure
    • Flexible formats: live online, classroom and corporate group training
    • Structured study materials, practice questions and mock exams
    • Exam guidance to help you prepare for the ITIL 4 Foundation exam
    • Dedicated learner support before, during and after training
    • Customised schedules for organisations and team programmes
    • Trusted by professionals and organisations across many industries

    60+

    Certification Courses

    121K+

    Hours of Expert Training Delivered

    50,000+

    Professionals Trained Worldwide

    100+

    Countries Supported

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in GeorgiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Georgia

    Sheraton Metekhi Palace, 20, St. Ketevan Dedofli Avenue, Avlabari, Zemo Avlabari, Metromshen, Isni District, Tbilisi, 0144, Georgia

    ITIL 4 Foundation Training Location in Georgia

    Radisson Blu Iveria Hotel, 1, First Republic Square, Mtatsminda, Sololak, Mtatsminda District, Tbilisi, 0108, Georgia

    corporate banner

    ITIL 4 Corporate Training for TeamsFor Your Teams in Georgia

    Untitled

    • Suitable for small, medium and large IT and support teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Certified trainers with relevant service management expertise
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Georgia and global sites

    Leading Organisations

    TBC BankBank Of GeorgiaSilknetMagticomEPAM SystemsWissol

    What Our Learners Say

    Untitled

    Cleared the Exam with Confidence

    "The course finally gave structure to what I do on the service desk every day. The guiding principles and the value chain made sense quickly, and I passed the ITIL 4 Foundation exam on my first try."

    Giorgi Beridze

    Service Desk Team Lead

    Untitled

    0/0

    Practical and Easy to Follow

    "Very practical sessions on incident and change management. The trainer used real examples from outsourcing operations, which helped me connect the theory to my work supporting clients."

    Nino Kapanadze

    IT Support Analyst

    Untitled

    0/0

    Great Fit for Working Professionals

    "I took the live online format while working full time. The mock exams and the clear explanation of the Service Value System were the most useful parts for me as a career switcher."

    Levan Tsiklauri

    Aspiring Service Delivery Specialist

    Untitled

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    Standardised How Our Teams Work

    "We trained two service desk teams through Invensis Learning. The shared ITIL 4 language improved how our people handle incidents and service levels, and coordination across shifts is noticeably smoother."

    Tamar Gelashvili

    L&D Manager, Banking Sector

    Untitled

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    Tailored and Well Delivered

    "The corporate programme was tailored to our outsourcing operation and delivered on schedule. Our managers now use consistent service management practices, and customer service quality has improved."

    Davit Maisuradze

    Head of IT Operations, BPO Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. As Georgia's BPO, software and digital banking sectors grow, it helps you stand out and progress into service delivery, operations and IT manager roles.

    General

    Is the ITIL 4 Foundation certification worth it in Georgia?

    Yes. ITIL 4 Foundation is a globally recognised AXELOS credential that proves you understand modern IT service management. As Georgia's BPO, software and digital banking sectors grow, it helps you stand out and progress into service delivery, operations and IT manager roles.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level certification in the ITIL 4 scheme from AXELOS, delivered by PeopleCert. It is for IT and business professionals such as service desk staff, support analysts, IT managers, developers and anyone who works with IT services.

    Do I need any prior experience to take this certification?

    No. ITIL 4 Foundation has no formal prerequisites, so it is open to everyone. It is designed as an introduction to ITIL 4, which makes it a strong first step for both newcomers and experienced professionals who want a recognised qualification.

    Why choose Invensis Learning for ITIL 4 training in Georgia?

    Invensis Learning is an accredited ITIL training provider offering AXELOS-aligned courseware, certified trainers, flexible delivery and exam guidance. We help you move from study to certified with a clear, supported path and dedicated learner support.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through your PeopleCert account or by passing a higher ITIL 4 qualification within the cycle.

    Pricing

    What is included in the ITIL 4 Foundation course fee?

    The training fee typically includes AXELOS-aligned courseware, instructor-led or self-paced access, practice questions, mock exams, downloadable resources and learner support. The exam fee is billed separately by PeopleCert. Request a quote for the latest inclusions.

    How much does ITIL 4 training cost in Georgia?

    Pricing varies by format and whether the exam is bundled, so local fees in Georgian Lari are available on request. The PeopleCert exam fee is billed separately and varies by region and channel. Talk to a learning advisor for a tailored quote.

    Is the exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert exam, while others price training and exam separately. PeopleCert bills the exam fee in USD, EUR or GBP under regional pricing. Ask us which option suits you best.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, support and service teams. Contact us for a tailored quote for your organisation in Georgia.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the payment option that works for you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The exam is closed book with 40 multiple-choice questions. You have 60 minutes to complete it, and the pass mark is 65 percent, which is 26 correct answers out of 40. It is based on the current ITIL 4 Foundation syllabus.

    How many questions are on the exam and what is the pass mark?

    There are 40 questions on the ITIL 4 Foundation exam. You need to answer at least 26 correctly, a score of 65 percent, to pass. The exam lasts 60 minutes and uses single-answer multiple-choice questions.

    How and where do I take the ITIL 4 Foundation exam?

    You can sit the exam online through PeopleCert OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. Our team guides you through scheduling so you can take it when you feel ready.

    What if I do not pass the exam on the first attempt?

    If you do not pass, you can resit the exam under the PeopleCert resit policy. Our trainers provide preparation guidance and practice resources to help you improve before retaking. Current resit fees are available on request.

    Which ITIL version is the exam based on?

    The exam is based on the current ITIL 4 edition published by AXELOS, covering the Service Value System, the four dimensions, the guiding principles, the service value chain and the core ITIL practices.

    Course Content

    What topics are covered in the ITIL 4 Foundation training?

    The training covers service management concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, key ITIL practices, continual improvement, service level agreements, and metrics and KPIs.

    Can a beginner take this course?

    Yes. ITIL 4 Foundation is designed as an introduction to ITIL 4 and has no prerequisites. The training builds concepts step by step, with examples and practice questions, so beginners and experienced professionals alike can follow comfortably.

    What learning resources and materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, quizzes and downloadable reference materials. These resources help you understand the syllabus, identify weak areas and prepare for the Foundation exam.

    Are mock exams and practice questions included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the ITIL 4 Foundation format. They help you build familiarity with the question style and check your readiness before the real exam.

    Is the courseware aligned with the latest ITIL 4 syllabus?

    Yes. The courseware is aligned to the current ITIL 4 Foundation syllabus from AXELOS, delivered by PeopleCert, so you study the latest concepts, terminology and practices that the exam assesses.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website and join upcoming live online or classroom batches. Choose your format, complete payment, and you will receive access to schedules, courseware and resources. Talk to an advisor to see the next available dates.

    What training formats are available?

    We offer live online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that best fits your schedule and learning style in Georgia.

    Are weekend or weekday batches available?

    Yes. We run both weekday and weekend batches across our live online and classroom options to suit working professionals. Contact a learning advisor to find a schedule that fits your availability.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change that suits your circumstances.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment before you book.