Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledYour Entry into Digital Service Management

    The EXIN VeriSM Foundation (VeriSM-F) is an entry-level credential that validates your understanding of VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Chile prepares you to help an organisation define its own flexible service management approach using the VeriSM model and the management mesh, rather than following a single prescriptive framework. Governed by EXIN and based on the framework developed by the IFDC, the certification is grounded in the current EXIN VeriSM Foundation Examination Specification. You learn how governance, service culture, people, progressive practices such as ITIL, Agile, DevOps and Lean, and innovative technologies come together to deliver value to service consumers. With Chile's IT services market expanding quickly, professionals who can unify multiple frameworks under one context-driven approach are in demand across banking, retail, government and technology services. Start your VeriSM journey with Invensis Learning and earn a credential recognised by employers worldwide.

    Invensis Learning is an EXIN Accredited Training Provider in Chile, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Your Entry into Digital Service Management

    The EXIN VeriSM Foundation (VeriSM-F) is an entry-level credential that validates your understanding of VeriSM, a service management approach built for the digital age. VeriSM Foundation certification training in Chile prepares you to help an organisation define its own flexible service management approach using the VeriSM model and the management mesh, rather than following a single prescriptive framework.

    Governed by EXIN and based on the framework developed by the IFDC, the certification is grounded in the current EXIN VeriSM Foundation Examination Specification. You learn how governance, service culture, people, progressive practices such as ITIL, Agile, DevOps and Lean, and innovative technologies come together to deliver value to service consumers.

    With Chile's IT services market expanding quickly, professionals who can unify multiple frameworks under one context-driven approach are in demand across banking, retail, government and technology services. Start your VeriSM journey with Invensis Learning and earn a credential recognised by employers worldwide.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Chile, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Chile designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Chile by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Chile

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Chile
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Chile
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in ChileDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    Why Earn Your VeriSM Foundation CredentialValue for Professionals and Teams

    For Individuals

    For Individuals

    VeriSM Foundation training equips IT and business professionals with a flexible, consumer-focused approach to managing services. It suits service managers, IT operations staff, consultants and anyone moving into digital service delivery. Whether you are modernising your service practices, adding to an ITIL background, or entering service management for the first time, this programme builds capability employers value.

    If you want a modern, agnostic service management credential that reflects how digital organisations really work, VeriSM Foundation is a clear first step. You gain the VeriSM model, the management mesh and a lifetime EXIN credential recognised across sectors.

    • Validates your grasp of modern, framework-agnostic service management in the digital age
    • Positions you for service management, IT operations and service delivery roles
    • Builds skill in applying the VeriSM model and management mesh to real organisations
    • Helps you unify ITIL, Agile, DevOps and Lean under one context-driven approach
    • Earns a globally recognised EXIN credential valid for lifetime with no renewal
    • Opens progression to VeriSM Essentials, Plus and Professional levels
    • Strengthens your value to Chilean employers running digital transformation programmes
    • Requires no prerequisites, so any professional can start
    For Organizations

    For Organizations

    VeriSM Foundation group training helps organisations build modern service management capability by giving teams a flexible model to define their own approach. It can be delivered for IT service teams, PMOs, or cross-functional groups. For organisations juggling several frameworks, VeriSM provides an integrating approach that protects existing investments in ITIL, Agile and DevOps.

    If your teams struggle to align service delivery with consumer outcomes, VeriSM Foundation training creates a common approach. Groups gain a shared understanding of the management mesh, service culture and continuous improvement.

    • Builds a shared, context-driven service management language across teams
    • Connects IT and business functions around consumer value and outcomes
    • Helps teams combine ITIL, Agile, DevOps and Lean without framework conflict
    • Supports digital transformation and service culture change
    • Enables customised training aligned to your operating model
    • Standardises modern service management practice across business units
    • Provides flexible delivery for onsite and distributed teams
    • Strengthens in-house capability to govern services at scale

    VeriSM Foundation Exam Format in ChileWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Chile

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Chile is USD 1095

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    VeriSM Foundation Career Outlook in ChileRoles, Demand and Salary

    VeriSM Foundation is gaining traction across Chile as organisations modernise how they manage digital services. Banks, retailers, government bodies, energy and mining firms, and IT services providers are all investing in service management capability. With the IT services market set to grow strongly through 2030 and a wide talent shortfall, professionals who can apply a flexible, framework-agnostic approach stand out. Demand spans service desk to IT operations and service management leadership, and here is what the market is telling us right now.

    CLP 46.7M

    IT Services Manager salary, Chile

    average per year, ERI 2026

    CLP 20-81M

    IT Manager pay band, Chile

    per year range, Paylab 2026

    US$7.4B

    Chile IT services market by 2030

    from US$4.4B in 2025, Mordor

    28,000

    IT and cyber talent shortfall

    professionals, InvestChile

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Retail and Consumer Commerce
    • —Government and Public Sector
    • —Energy, Utilities and Mining
    • —Telecommunications
    • —IT Services, Managed Services and GCCs

    GROWTH TRENDS

    • —Chile IT services market growing at 10.8% CAGR to 2030
    • —Around 8,600 new digital talent jobs forecast
    • —Cloud and managed services expanding fastest
    • —Shortage of roughly 28,000 IT and cybersecurity professionals
    • —Multiple frameworks in use, driving demand for integration
    • —Digital transformation across banking, retail and government

    Sources: ERI SalaryExpert, Paylab, Glassdoor (Chile) 2026; Mordor Intelligence, Statista, InvestChile, trade.gov (Chile IT market) 2025-2026.

    What Is Driving Service Management Demand in Chile

    Framework Overload

    Chilean enterprises run ITIL, Agile and DevOps side by side, but without an integrating approach these frameworks clash. VeriSM's management mesh is built to combine them by context.

    VeriSM combines your frameworks by context

    Digital Transformation Pressure

    Banks, retailers and government bodies are investing billions in digital services, yet many lack a consumer-focused model to manage them. VeriSM closes that gap.

    VeriSM builds consumer-focused service design

    IT and Cyber Talent Shortfall

    Chile is short of roughly 28,000 IT and cybersecurity professionals, so employers value people who can manage services flexibly and get more from existing teams.

    VeriSM helps teams do more with less

    Cloud and Managed Services Growth

    Cloud and managed services are the fastest-growing part of Chile's IT market. Managing these hybrid, multi-supplier services needs the adaptable governance VeriSM teaches.

    VeriSM teaches adaptable service governance

    Service Culture Gap

    As services become central to competitiveness, organisations struggle to build a consumer-centric service culture. VeriSM Foundation makes that culture a core discipline.

    VeriSM makes service culture a core discipline

    Legacy Meets Innovation

    Mining, energy and utilities firms must blend legacy operations with AI, IoT and cloud. VeriSM's innovative-technologies focus helps teams manage that mix.

    VeriSM covers cloud, AI and IoT in services

    Sources: trade.gov, Statista, Mordor Intelligence, InvestChile (Chile IT market and talent) 2025-2026.

    VeriSM Foundation is more than a certificate. It gives professionals in Chile a modern, flexible way to manage digital services. Join learners who unify their frameworks and lead service delivery with confidence. Start today.

    Your Chile Career Transformation

    How VeriSM Foundation Changes Your Standing

    The Before and After for Chilean Professionals

    Chile's shift to digital services is separating professionals who can manage them flexibly from those who cannot. Here is which side of that line VeriSM Foundation puts you on.

    Today

    Competing for service roles without a modern service management credential

    After VeriSM

    Eligible for service management roles where IT Services Managers average around CLP 46.7M in Chile

    Today

    Confident in day-to-day support but not in service strategy

    After VeriSM

    Able to define and govern a context-driven service management approach

    Today

    Fluent in one framework while employers use several

    After VeriSM

    Positioned to integrate multiple practices under one VeriSM model

    You earn your VeriSM Foundation

    Before

    Service management skills tied to one framework like ITIL alone

    Now you have

    A flexible, agnostic approach that combines ITIL, Agile, DevOps and Lean

    Before

    No formal recognition of your service management knowledge

    Now you have

    A globally recognised EXIN VeriSM credential valid for lifetime

    Before

    Conversations limited to IT-only service delivery

    Now you have

    The ability to bridge IT and business around consumer value

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A portable credential valued across Chilean and global employers

    "In digital organisations, the professionals who thrive are those who can manage services across frameworks, not inside just one."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: ERI SalaryExpert, Paylab, Glassdoor (Chile) 2026.

    How to Get VeriSM Foundation Certified in ChileStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    What You Will Gain from VeriSM Foundation TrainingSkills Mapped to the EXIN Exam Topics

    In VeriSM Foundation training you will learn to apply the VeriSM model, build a consumer-focused service culture, and combine management practices to fit your organisation's context. By the end, you can help define and evolve a flexible service management approach.

    Service Organisation Fundamentals

    Understand what a service is, how value is co-created with consumers, and why digital organisations must think service-first rather than technology-first.

    Building a Service Culture

    Learn to place the consumer at the centre of service design and delivery, and to embed values, ethics and behaviours that support modern service management.

    People and Organisational Structure

    Explore how teams, roles and structures shape service delivery, and how cross-functional collaboration and servant leadership enable performance.

    Applying the VeriSM Model

    Work with the VeriSM model, including governance, service management principles and the four stages: Define, Produce, Provide and Respond.

    Configuring the Management Mesh

    Combine resources, environment, emerging practices and management practices into a flexible mesh tailored to your organisation's context and VeriSM pattern.

    Integrating Progressive Practices

    Select and blend ITIL, Agile, DevOps, Lean, SIAM and other practices within the mesh instead of following any single prescriptive framework.

    Managing Innovative Technologies

    Understand how cloud, AI and automation, IoT, big data and cybersecurity influence service management and the shape of the mesh.

    Getting Started with VeriSM

    Assess current maturity, define your initial mesh, integrate existing frameworks and drive continuous improvement through the Respond stage.

    Who Should TakeVeriSM Foundation Certification Training in Chile?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1095

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Chile seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1095

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for VeriSM Foundation Training in ChileAccredited, Expert-Led and Flexible

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations across Chile who want to modernise how they manage digital services. As an EXIN Accredited Training Provider, we combine experienced instructors, official courseware aligned to the examination specification, and flexible delivery. Whether you enrol as an individual or arrange corporate training for your team, you get a professional learning experience focused on real-world application, exam readiness and measurable outcomes, backed by a trusted VeriSM Foundation training company in Chile.

    • EXIN Accredited Training Provider delivering official VeriSM Foundation courseware
    • Experienced, accredited trainers with real service management practice
    • Live online, classroom and self-paced formats to fit your schedule
    • Instructor-led preparation built around the current EXIN examination specification
    • Practice questions and mock exams aligned to the 40-question format
    • Dedicated learner support before, during and after training
    • Customised corporate training for teams across Chile and worldwide
    • ISO 9001:2015 and ISO 27001:2022 certified training operations

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in ChileInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Chile

    Santiago, Provincia de Santiago, Región Metropolitana de Santiago, 8320000, Chile

    VeriSM Foundation Training Location in Chile

    Sheraton Santiago Hotel & Convention Center, Chile

    corporate banner

    Corporate VeriSM Foundation TrainingFor Your Teams in Chile

    Untitled

    • Suitable for small, medium and large service management teams
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, live virtual or blended formats
    • Trainers with real IT and digital service management experience
    • Role-based, industry-relevant examples for better application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Chile and global locations

    Leading Organisations

    SONDAEntelFalabellaBanco De ChileCencosudCodelco

    What Our Learners Say

    Untitled

    The Frameworks Finally Clicked

    "The VeriSM Foundation course finally showed me how ITIL, Agile and DevOps fit together instead of competing. The trainer used real service scenarios, and the mock exams made the EXIN exam feel straightforward."

    Camila Rojas

    IT Service Analyst

    Untitled

    0/0

    A Wider View of Service Management

    "I came from an ITIL background and VeriSM gave me the bigger picture. Learning the management mesh changed how I approach service design at work, and the sessions were practical throughout."

    Matias Gonzalez

    IT Operations Coordinator

    Untitled

    0/0

    Passed on My First Attempt

    "Clear, practical and well paced. I passed the VeriSM Foundation exam on my first attempt and now use the model to improve how our team focuses on consumers."

    Valentina Munoz

    Service Desk Team Lead

    Untitled

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    One Shared Service Language

    "We trained a cross-functional group and now share one service management language. Aligning IT and business around consumer value has already improved how quickly we deliver services."

    Andrea Herrera

    L&D Manager, Banking Sector

    Untitled

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    Tailored to Our Environment

    "Invensis tailored the sessions to our multi-supplier environment. The team came away able to combine practices under one flexible approach, which suits our digital transformation goals."

    Rodrigo Fuentes

    IT Director, Retail Sector

    Untitled

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    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    General

    What is the EXIN VeriSM Foundation certification?

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh and how organisations define their own flexible service management approach. It is the entry level of the EXIN VeriSM scheme.

    What is VeriSM?

    VeriSM is a service management approach for the digital age. Instead of prescribing one methodology, it gives organisations a model to define their own approach by integrating practices such as ITIL, Agile, DevOps, Lean and SIAM through the management mesh.

    Who should take VeriSM Foundation in Chile?

    It suits IT and business professionals, service managers, IT operations staff, consultants and ITIL holders who want a modern, agnostic view of service management. With Chile's digital services market growing, it is valuable across banking, retail, government and technology sectors.

    Are there prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior service management knowledge.

    Is VeriSM Foundation recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries, and VeriSM Foundation is valued by employers worldwide, especially those undergoing digital transformation or using multiple frameworks.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for lifetime. It does not expire and requires no renewal or continuing education.

    Pricing

    How much does VeriSM Foundation training cost in Chile?

    Training fees vary by format and are available on request. The EXIN exam is priced separately and varies by region and purchasing channel, so confirm current pricing when you enquire. Request a quote for the latest figures.

    What is included in the course fee?

    The fee typically includes EXIN-aligned courseware, instructor-led sessions, practice questions, mock exams and learner support. An exam voucher is often bundled in accredited training packages. Ask a learning advisor what your plan includes.

    Is the exam fee included in the training price?

    It depends on the package. Many accredited training providers bundle the EXIN VeriSM Foundation exam voucher with training, while others price it separately. Confirm this when you request a quote.

    Do you offer corporate or group pricing?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for teams. Contact us for a tailored quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose what suits you.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions, based on the EXIN VeriSM Foundation Examination Specification and the VeriSM framework.

    How many questions are on the exam and how long is it?

    The exam has 40 multiple-choice questions and a duration of 60 minutes (1 hour).

    What is the passing score for VeriSM Foundation?

    The passing score is 65%, which means you need at least 26 out of 40 questions correct to pass.

    How and where can I take the exam?

    You can take it online through EXIN's proctored exam system or at an EXIN accredited test location. It is often arranged through an accredited training provider as part of a training and exam bundle.

    What topics does the exam cover?

    The exam covers seven topic areas per the EXIN specification: The Service Organization, Service Culture, People and Organizational Structure, The VeriSM Model, Progressive Practices, Innovative Technologies, and Getting Started.

    What if I do not pass the first time?

    You can resit the EXIN VeriSM Foundation exam. Re-sit fees and policy are set by EXIN, so confirm the current terms when you register. Our preparation and mock exams are designed to help you pass with confidence.

    Course Content

    What will I learn in VeriSM Foundation training?

    You will learn the VeriSM model, the management mesh, service culture, progressive practices such as ITIL, Agile, DevOps and Lean, innovative technologies, and how to get started with VeriSM in an organisation.

    Do I need prior service management experience?

    No prior experience is required. VeriSM Foundation is designed to be accessible to IT and business professionals alike, so beginners and experienced practitioners can both take it.

    How long is the training?

    The VeriSM Foundation programme runs for around 16 hours, typically delivered over two days or as extended half-day sessions, with exam preparation built in.

    What learning materials are provided?

    You receive EXIN-aligned courseware, practice questions mapped to the exam, mock exams, and reference material covering the seven topic areas of the examination specification.

    Is the courseware aligned to the current VeriSM specification?

    Yes. The courseware is aligned to the current EXIN VeriSM Foundation Examination Specification and the VeriSM framework developed by the IFDC.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to an advisor if you need help choosing.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training and self-paced e-learning, plus customised corporate group training, so you can choose the format that fits your schedule.

    How soon can I start?

    New cohorts run regularly. See upcoming schedules or speak with a learning advisor to find the next batch that suits you in Chile.

    Can I reschedule my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.