Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 4 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme, created to introduce IT and business professionals to modern IT service management. Invensis Learning's ITIL 4 Foundation certification training in Chile builds the working knowledge that employers across Santiago's IT services, banking, retail and mining sectors increasingly expect from service teams. Governed by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted ITSM framework. The course covers the Service Value System, the four dimensions of service management, the seven guiding principles and the core practices, such as incident, problem and change management, that keep digital services running. The credential has no prerequisites, so it suits newcomers, support analysts, developers and managers alike. As Chilean organisations migrate to the cloud and tighten service governance, certified professionals stand out. Start your ITIL 4 journey with Invensis Learning and earn a globally recognised credential with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chile, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    What Is the ITIL 4 Foundation Certification?Your Entry into Modern Service Management

    The ITIL 4 Foundation (ITIL-F) certification is the entry-level qualification in the ITIL 4 scheme, created to introduce IT and business professionals to modern IT service management. Invensis Learning's ITIL 4 Foundation certification training in Chile builds the working knowledge that employers across Santiago's IT services, banking, retail and mining sectors increasingly expect from service teams.

    Governed by AXELOS and examined by PeopleCert, ITIL 4 is the current edition of the world's most widely adopted ITSM framework. The course covers the Service Value System, the four dimensions of service management, the seven guiding principles and the core practices, such as incident, problem and change management, that keep digital services running.

    The credential has no prerequisites, so it suits newcomers, support analysts, developers and managers alike. As Chilean organisations migrate to the cloud and tighten service governance, certified professionals stand out. Start your ITIL 4 journey with Invensis Learning and earn a globally recognised credential with confidence.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Chile, approved to deliver official ITIL 4 Foundation training using accredited courseware and standards.

    Key Highlightsof the ITIL 4 Foundation Certification Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 4 Foundation certification training in Chile designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 4 Foundation certification program in Chile
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Chile

    • Flexible learning options available through ITIL 4 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL 4 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 4 Foundation exam prep training in Chile
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Chile
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 4 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL 4 Foundation Certification Eligibility in ChileDo You Qualify for the ITIL 4 Foundation Exam?

    ITIL 4 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why an ITIL 4 Credential Pays OffOutcomes You Can Take to Work

    For Individuals

    For Individuals

    ITIL 4 Foundation training helps professionals turn everyday IT work into structured, value-driven service management. The course suits support analysts, developers, project staff and managers who want a credential that employers recognise instantly. Whether you are starting an IT career in Santiago, formalising skills you already use, or moving into a service management role in banking, retail or mining, the training maps directly to what local employers are hiring for.

    If you want a credible, accessible first step into IT service management, ITIL 4 Foundation is a clear path forward. You gain framework knowledge, exam readiness and a globally respected certification that supports your next move.

    • Earns a globally recognised AXELOS and PeopleCert credential that travels across sectors and borders
    • Opens entry into ITSM roles from service desk analyst to IT service delivery manager
    • Builds a shared service management vocabulary that boosts your credibility with employers
    • Equips you to run incidents, problems and changes the way modern IT teams expect
    • Helps you stand out in a Chilean market short of around 28,000 IT professionals
    • Provides a foundation for higher ITIL 4 qualifications and long-term career growth
    • Connects your day-to-day support work to business value and customer outcomes
    • Strengthens your readiness for cloud, automation and digital transformation projects
    For Organizations

    For Organizations

    ITIL 4 Foundation group training helps organisations build consistent service management capability by giving teams a shared framework and practical skills. Training can be delivered for IT departments, service desks, or whole delivery functions. For organisations modernising their service operations or maturing their ITSM, this training offers a scalable, flexible way to lift the whole team at once.

    If your services suffer from inconsistent processes and unclear ownership, ITIL 4 group training creates a shared operating model. Teams gain a standard approach to incidents, changes, service levels and continual improvement.

    • Creates a common service management language across IT, support and delivery teams
    • Improves incident, problem and change handling for steadier, more reliable services
    • Aligns IT delivery with business priorities and measurable customer outcomes
    • Supports cloud migration, automation and digital transformation initiatives
    • Strengthens governance and readiness for Chile's new data-protection rules
    • Standardises ITSM practice across business units and outsourced partners
    • Provides flexible group delivery for teams across Chile and abroad
    • Builds in-house service management capability without long ramp-up time

    ITIL 4 Foundation Exam Format in ChileWhat to expect on exam day

    The ITIL 4 Foundation exam validates your understanding of the ITIL 4 service-management framework, including the Service Value System (SVS), the four dimensions of service management, and the ITIL guiding principles. The exam focuses on the ITIL 4 service value chain, key practices (Incident Management, Problem Management, Change Enablement, Service Request Management, Continual Improvement), the seven guiding principles, and ITIL 4 service-management concepts. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL 4 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL 4 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL 4 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL 4 Foundation Certification Cost in Chile

    The total cost of getting ITIL 4 Foundation certified in Chile includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 4 Foundation certification training in Chile delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 4 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 4 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL 4 Foundation training cost in Chile is USD 1025

    Exam Cost:

    • PeopleCert ITIL 4 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL 4 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITSM Skills Take You in ChileWhy Earn ITIL 4 Foundation?

    ITIL 4 Foundation has become a baseline credential for IT service roles across Chile, valued by IT services firms, banks, retailers, telecoms and mining operators that are standardising service management as they move to the cloud. With the country short of around 28,000 IT and cybersecurity professionals and heavy investment in digital infrastructure, employers are actively hiring people who can manage incidents, changes and service levels the ITIL way. Demand spans the ladder, from service desk analyst to IT service delivery manager, and here is what the local market is showing right now.

    CLP$5.0M

    IT Manager pay, Chile

    gross per month, IT Workers 2026

    CLP$800K

    Service desk analyst, Santiago

    gross per month, Glassdoor 2026

    28,000+

    IT and cyber talent shortfall

    unfilled roles, Trade.gov 2024

    USD 4B

    AWS Chile cloud investment

    new region by end of 2026

    SECTORS HIRING

    • —IT Services, Outsourcing and Managed Services
    • —Banking, Financial Services and Fintech
    • —Retail and E-commerce
    • —Mining and Natural Resources
    • —Telecommunications and Cloud Providers
    • —Government and Public Sector

    GROWTH TRENDS

    • —Shortfall of around 28,000 IT and cybersecurity professionals nationwide
    • —AWS investing USD 4 billion in a new Chile cloud region by end of 2026
    • —Banks and retailers standardising ITSM as they migrate to the cloud
    • —Mining operators digitising operations and service support
    • —New data-protection law from December 2026 raising governance demand
    • —IT outsourcing market growing at double-digit rates each year

    Sources: Glassdoor, IT Workers, Computrabajo, Indeed (Chile) 2026; Trade.gov, InvestChile, AWS 2024-2026.

    What Is Driving ITSM Demand in Chile?

    IT and Cyber Talent Shortage

    Chile lacked around 28,000 IT and cybersecurity professionals in 2024, leaving service teams stretched. ITIL 4 Foundation gives newcomers the structured ITSM grounding employers urgently want.

    ITIL 4 builds the service skills employers need

    Cloud Build-Out Pressure

    With AWS investing USD 4 billion in a new Chile region by end of 2026, demand for people who can run cloud services to agreed levels is rising. ITIL practices keep that delivery consistent.

    ITIL 4 supports reliable cloud service delivery

    Banking Digital Transformation

    Chilean banks such as Itau and Bci are migrating platforms and adopting generative AI, raising the need for disciplined service management. ITIL 4 connects this delivery to customer outcomes.

    ITIL 4 aligns IT delivery with business value

    Mining Goes Digital

    Operators like Codelco are deploying AI-driven maintenance and Industry 4.0 systems that depend on stable IT services. Certified staff keep incidents and changes under control.

    ITIL 4 strengthens service support at scale

    New Data-Protection Law

    Chile's data-protection statute takes effect in December 2026, pushing organisations to tighten IT governance. ITIL 4 brings the practices and control that compliance now demands.

    ITIL 4 reinforces governance and control

    Managed Services Growth

    Chile's IT outsourcing market is growing at double-digit rates, and providers run on ITSM frameworks. ITIL 4 Foundation makes professionals immediately employable across these firms.

    ITIL 4 is the common language of ITSM providers

    Sources: Trade.gov, InvestChile, AWS, Statista (Chile) 2024-2026; AmericaEconomia, Diario TI.

    ITIL 4 Foundation is more than a credential. It is your entry into the service management roles Chilean employers are hiring for right now. Start your journey with Invensis Learning today.

    Your Chile Career Transformation

    Your Before and After with ITIL 4 Foundation

    The Career Shift This Training Delivers

    Chile's IT services market is expanding with cloud investment, banking modernisation and mining digitisation, and employers increasingly separate certified service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage to negotiate in the Chilean market

    After ITIL 4

    Service roles in Chile range from around CLP$800K a month at analyst level to CLP$5M and above for IT managers

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 4

    Eligible for ITSM roles across IT services, banking, retail and mining

    Today

    Confident in tasks, but missing the framework employers ask for

    After ITIL 4

    Fluent in the Service Value System and the practices that keep services reliable

    You earn your ITIL 4 Foundation

    Before

    Service skills learned on the job with no recognised credential to show

    Now you have

    A globally recognised AXELOS and PeopleCert credential employers know on sight

    Before

    Stuck in ad hoc support work with no defined service management path

    Now you have

    A clear route into ITSM roles, from service desk to service delivery management

    Before

    Inconsistent, reactive processes that vary from person to person

    Now you have

    A shared framework for incidents, changes, service levels and improvement

    Before

    Limited recognition when you change employer or sector

    Now you have

    A foundation to progress into higher ITIL 4 qualifications over time

    "The gap between doing IT support and managing services properly is increasingly a recognised credential, and the employers that matter already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, IT Workers, Indeed, Computrabajo (Chile) 2026.

    How to Get ITIL 4 Founfdation Certified in ChileStep-by-Step Certification Process

    The ITIL 4 Foundation certification path in Chile is straightforward: complete the accredited 2-day training and pass the PeopleCert ITIL 4 Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4: Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5: Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6: Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Step 1

    Enrol in the 2-Day ITIL 4 Foundation Course

    Choose your preferred Invensis Learning ITIL 4 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training). All cohorts use accredited PeopleCert/AXELOS courseware delivered by ITIL-certified instructors.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL 4 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Prepare with Practice Resources

    Use practice questions, mock exams, revision materials, and scenario-based exercises to improve exam readiness. Structured ITIL 4 Foundation exam prep training helps reinforce key concepts and identify areas that need additional focus.

    Step 4

    Sit the ITIL 4 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40). It is delivered via PeopleCert online proctoring from home or office, or at a test center.

    Step 5

    Earn Your ITIL 4 Foundation Certificate

    On passing, PeopleCert issues your ITIL 4 Foundation certificate and digital badge. Your provisional result is available immediately after the online exam.

    Step 6

    Maintain and Progress Your Certification

    ITIL 4 certificates are valid for 3 years; renew via PeopleCert's CPD programme or re-examination. From here you can progress toward the ITIL 4 Managing Professional and Strategic Leader streams.

    Module 1: Service Management Key Concepts

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Module 2: The Four Dimensions of Service Management

    • Organizations and people
    • Information and technology
    • Partners and suppliers
    • Value streams and processes; external influencing factors (PESTLE)

    Module 3: The ITIL Service Value System (SVS)

    • Overview and purpose of the service value system
    • How the SVS components fit together
    • Opportunity, demand, and value
    • Governance and continual improvement in the SVS

    Module 4: The Seven Guiding Principles

    • Focus on value; start where you are
    • Progress iteratively with feedback; collaborate and promote visibility
    • Think and work holistically; keep it simple and practical
    • Optimize and automate; applying the principles together

    Module 5: The Service Value Chain

    • Purpose of the service value chain
    • The six value chain activities: plan, improve, engage, design & transition, obtain/build, deliver & support
    • How value chain activities combine into value streams
    • Connecting the value chain to ITIL practices

    Module 6: ITIL Practices Overview

    • General management, service management, and technical management practices
    • Purpose of the 34 ITIL practices
    • How practices support value chain activities
    • Continual improvement as a practice and a model

    Module 7: Key ITIL Practices in Detail

    • Incident management, problem management, and service desk
    • Change enablement, service request management, and service level management
    • Information security management, relationship management, and supplier management
    • ITIL 4 Foundation exam preparation and the PeopleCert exam

    Course Curriculumof the ITIL 4 Foundation Certification Training

    The ITIL 4 Foundation curriculum follows the official PeopleCert/AXELOS ITIL 4 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL 4 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Value, value co-creation, and value streams
    • Organizations, service providers, consumers, and stakeholders
    • Products and services; service offerings and service relationships
    • Outcomes, costs, risks, utility, and warranty

    Sets the vocabulary for the entire exam, since terms like utility and warranty resurface throughout later modules.

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    Skills You Will Build with ITIL 4 FoundationConcepts, Practices and Improvement

    This ITIL 4 Foundation training covers the key concepts, the Service Value System, the four dimensions, the guiding principles, the value chain and the core practices of modern ITSM. By the end, you can speak the language of service management and apply it at work.

    Service Management Fundamentals

    Understand what a service is, how value is co-created between providers and consumers, and the core concepts of utility, warranty, outputs and outcomes that underpin every ITIL 4 conversation.

    The ITIL Service Value System

    Learn how the Service Value System ties together guiding principles, governance, the value chain, practices and continual improvement into one model for creating and delivering value.

    The Four Dimensions of Service Management

    Explore organisations and people, information and technology, partners and suppliers, and value streams and processes, and how balancing them keeps service management effective.

    The Seven Guiding Principles

    Apply principles such as focus on value, start where you are, and progress iteratively with feedback to adopt and adapt ITIL practices to your own organisation's needs.

    The Service Value Chain and Key Practices

    Work through the six value chain activities and core practices including incident management, problem management, change enablement and the service desk that support users day to day.

    Continual Improvement, SLAs and Metrics

    Grasp the continual improvement model, the role of service level agreements, and how metrics and KPIs measure performance and drive better, evidence-based decisions.

    Who Should TakeITIL 4 Foundation Certification Training in Chile?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL 4 Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer classroom learning, live online instruction, team-based training, or personalized coaching, choose the option that best supports your certification and professional development journey.

    ITIL 4 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    USD 1025

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL 4 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL 4 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to build capabilities at scale, standardize knowledge, and support workforce development through customized team learning initiatives. Training can be tailored to business objectives, team roles, and organizational requirements.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL 4 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format allows greater flexibility and individualized attention throughout the learning journey.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL 4 Foundation Live Virtual Training

    ITIL 4 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    USD 1025

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This format provides the flexibility of online learning while maintaining direct engagement with experienced trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in Chile?Accredited ITIL 4 Foundation Training

    Invensis Learning delivers accredited ITIL 4 Foundation training for professionals and organisations in Chile that want a recognised, practical route into IT service management. As a trusted ITIL 4 Foundation training company and a training partner aligned with AXELOS and PeopleCert, we combine certified instructors, structured courseware and flexible delivery with hands-on exam preparation. Whether you enrol as an individual learner or arrange group training for your team, you get a professional learning experience built around real-world application, clear outcomes and the support you need to get certified.

    • Accredited training partner for AXELOS and PeopleCert, the bodies behind ITIL 4
    • Experienced, certified trainers with real IT service management practice
    • Flexible formats: live online, classroom, self-paced and corporate group training
    • Structured, AXELOS-aligned courseware designed for clear, practical learning
    • Practice questions, mock exams and quizzes to build exam readiness
    • ISO 9001:2015 and ISO 27001:2022 certified for quality and information security
    • Dedicated learner support before, during and after the training
    • Scalable delivery for individuals and teams across Chile and worldwide

    60+

    Accredited Course Portfolio

    100+

    Countries With Regional Support

    ISO

    Quality and Security Standards

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL 4 Foundation Training Locations in ChileInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL 4 Foundation Training Location in Chile

    Santiago, Provincia de Santiago, Región Metropolitana de Santiago, 8320000, Chile

    ITIL 4 Foundation Training Location in Chile

    Sheraton Santiago Hotel & Convention Center, Chile

    corporate banner

    Corporate ITIL 4 Training in ChileAligned to Your Service Goals

    Untitled

    • Upskill whole service desk and IT delivery teams on one shared framework
    • Customised schedules built around your team's availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Certified trainers with relevant ITSM and industry experience
    • Role-based examples drawn from IT services, banking, retail and mining
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Chile and global locations

    Leading Organisations

    SONDAEntelGTDFalabellaBciCodelco

    What Our Learners Say

    Untitled

    Passed First Time and Using It Daily

    "The trainer explained the Service Value System and guiding principles with real examples from support work, so it all clicked. I passed the PeopleCert exam on my first attempt and now use the practices every day on the service desk."

    Camila Rojas

    Service Desk Analyst

    Untitled

    0/0

    The Framework I Was Missing

    "As a developer moving into a service delivery role, ITIL 4 gave me the vocabulary I was missing. The mock exams were close to the real thing and the sessions fit around my work in Santiago."

    Matias Fuentes

    Service Delivery Analyst

    Untitled

    0/0

    Great Start with No Prior Experience

    "Clear, well-paced and practical. I came in with no ITSM background and left understanding incidents, problems and changes properly. The live online format was easy to follow."

    Valentina Soto

    IT Support Specialist

    Untitled

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    Consistent Service Across the Team

    "We trained our whole support team through Invensis Learning. The shared ITIL 4 language has made our incident and change handling far more consistent, and the corporate scheduling was flexible around shifts."

    Andres Vergara

    IT Service Manager, Banking Sector

    Untitled

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    A Common Standard for Our Group

    "Rolling out ITIL 4 Foundation across our managed services group lifted everyone to a common standard. The trainers tailored examples to our industry, and the support throughout was excellent."

    Francisca Morales

    L&D Lead, IT Services Sector

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    We also deliver ITIL 4 Foundation Certification Trainingacross multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential valued by Chilean IT services firms, banks, retailers and mining operators that are standardising service management. With the country short of around 28,000 IT professionals, certified staff stand out and access roles from service desk analyst to IT service manager.

    General

    Is the ITIL 4 Foundation certification worth it in Chile?

    Yes. ITIL 4 Foundation is a globally recognised entry-level credential valued by Chilean IT services firms, banks, retailers and mining operators that are standardising service management. With the country short of around 28,000 IT professionals, certified staff stand out and access roles from service desk analyst to IT service manager.

    What is ITIL 4 Foundation and who is it for?

    ITIL 4 Foundation is the entry-level qualification in the ITIL 4 scheme, introducing modern IT service management and the Service Value System. It is for IT and business professionals at any stage, including support analysts, developers, project staff and managers. There are no formal prerequisites, so anyone can take it.

    Who governs the ITIL 4 certification?

    ITIL is owned by AXELOS, and the certification is published and examined by PeopleCert, which has owned AXELOS since 2021. The credential you earn is recognised worldwide, including across Chile and Latin America.

    How long is the ITIL 4 Foundation certification valid?

    The ITIL 4 Foundation certification is valid for three years. You can renew it by earning the required CPD points through PeopleCert or by passing a higher ITIL 4 qualification. Check the current renewal requirements at peoplecert.org.

    Do I need any prior experience to take this course?

    No. ITIL 4 Foundation has no formal prerequisites and no work experience requirement. It is designed as an accessible introduction to IT service management, so beginners and experienced professionals alike can enrol with confidence.

    Pricing

    How much does ITIL 4 Foundation training cost in Chile?

    Training fees vary by format and schedule, and are available on request. The fee usually bundles AXELOS-aligned courseware, practice questions, mock exams and learner support. The PeopleCert exam is priced separately. Request a quote for current pricing in your preferred format.

    What is included in the course fee?

    The training fee typically includes AXELOS-aligned courseware, practice questions, mock exams, quizzes, learner support and a course completion certificate. Confirm whether the PeopleCert exam voucher is bundled in your chosen package when you request a quote.

    Is the PeopleCert exam fee included in the price?

    It depends on the package. Some bundles include the PeopleCert exam voucher while others price training and exam separately. Exam pricing varies by region and channel, so we confirm exactly what is included when you ask for a quote.

    Do you offer group or corporate discounts in Chile?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and delivery teams. Contact us for a tailored group quote for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 4 Foundation exam?

    The ITIL 4 Foundation exam is closed book with 40 multiple-choice questions to be completed in 60 minutes. It is delivered online with PeopleCert OnVUE proctoring or at an authorised test centre. The pass mark is 65 percent, which is 26 of 40 questions correct.

    How many questions are on the ITIL 4 Foundation exam?

    The exam has 40 multiple-choice questions. You need 26 correct, which is 65 percent, to pass, and you have 60 minutes to complete it.

    How do I book and sit the exam?

    You schedule the exam through PeopleCert and choose either online proctoring with OnVUE, available around the clock, or an authorised test centre. Our team can guide you through booking once you have completed your training.

    What happens if I do not pass the first time?

    You can re-sit the ITIL 4 Foundation exam through PeopleCert; a re-examination fee applies. Our training includes mock exams and practice questions to build your readiness, and selected plans offer additional support. Confirm the current re-sit policy at peoplecert.org.

    Which edition of ITIL does the exam cover?

    The exam is based on ITIL 4, the current edition of the framework published by AXELOS. It covers the Service Value System, the four dimensions, the guiding principles, the value chain and the core management practices.

    Course Content

    What topics does the ITIL 4 Foundation training cover?

    The training covers service management key concepts, the Service Value System, the four dimensions of service management, the seven guiding principles, the service value chain, core ITIL practices, continual improvement, service level agreements, and key metrics and KPIs.

    Can a complete beginner follow this course?

    Yes. The course assumes no prior ITSM knowledge and builds concepts step by step with practical examples. Trainers support you throughout, so beginners and career changers can follow comfortably and prepare for the exam.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams, quizzes and reference materials covering the full ITIL 4 Foundation syllabus, along with trainer guidance to help you apply the concepts.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the PeopleCert format, helping you identify weak areas and build confidence before exam day.

    In what language is the training delivered?

    Training is delivered to suit learners in Chile, and the PeopleCert exam is available in multiple languages including English and Spanish. Confirm your preferred training and exam language when you enrol.

    Enrollment

    How do I enrol in the ITIL 4 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you receive access to schedules, courseware and learning resources. Talk to a learning advisor if you need help choosing a batch.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start?

    New batches run regularly across live online and classroom formats, and self-paced e-learning lets you start straight away. See upcoming schedules or speak with a learning advisor to find the next available batch in your time zone.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.