Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Lausanne gives you a recognised route into modern digital product and service management. You learn how organisations create and improve value across the full product and service lifecycle. The course introduces the ITIL Value System, the four dimensions, the seven guiding principles, management practices and continual improvement, all set in the digital era. It suits service desk staff, IT operations professionals, analysts and business teams across Vaud who want a shared, practical way of working. With Lausanne's multinational headquarters, banking, MedTech and technology employers all running large IT estates, certified service management talent is in steady demand. Aligned to the current ITIL 5 Version 5.0 syllabus and delivered by experienced trainers, this is a clear first step. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Modern Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert), and ITIL 5 Foundation certification training in Lausanne gives you a recognised route into modern digital product and service management. You learn how organisations create and improve value across the full product and service lifecycle.

    The course introduces the ITIL Value System, the four dimensions, the seven guiding principles, management practices and continual improvement, all set in the digital era. It suits service desk staff, IT operations professionals, analysts and business teams across Vaud who want a shared, practical way of working.

    With Lausanne's multinational headquarters, banking, MedTech and technology employers all running large IT estates, certified service management talent is in steady demand. Aligned to the current ITIL 5 Version 5.0 syllabus and delivered by experienced trainers, this is a clear first step. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Lausanne, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Lausanne designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Lausanne
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Lausanne

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Lausanne
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Lausanne
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in LausanneDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from Getting ITIL 5 CertifiedCareer Value Beyond the Exam

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you turn day-to-day IT support work into recognised, value-led service management capability. The course suits service desk analysts, IT operations staff, support specialists and business professionals who want a practical, modern framework. Whether you are formalising existing experience, moving from a single tool to standard practice, or stepping into a service management role in IT, banking, MedTech or consulting, this training builds skills employers in Lausanne look for.

    If you want a respected credential that travels across sectors and borders, ITIL 5 Foundation is a strong starting point. You gain the concepts, vocabulary and exam readiness to prove your service management knowledge to Swiss and global employers alike.

    • Earns a globally recognised AXELOS (PeopleCert) credential employers trust
    • Opens service desk, change and IT service management roles across Vaud
    • Builds command of the ITIL Value System and the service lifecycle
    • Gives you a shared service management language across IT teams
    • Strengthens your CV in Lausanne's competitive Swiss IT market
    • Teaches the guiding principles to improve services and cut waste
    • Provides a clear first step toward higher ITIL 5 qualifications
    • Boosts confidence to support value co-creation with stakeholders
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip IT and business teams with a consistent, value-focused approach to digital services. The training can be delivered for service desks, operations teams and wider departments. For employers in Lausanne and across Vaud looking to mature their IT service management, this training creates a shared framework that connects service delivery to real business value.

    If your teams work in silos or rely on undocumented habits, ITIL 5 Foundation gives them a common foundation. People learn the same principles, practices and lifecycle thinking, which makes services more reliable and improvement continual.

    • Standardises service management practice across teams and sites
    • Aligns IT delivery with business value and customer outcomes
    • Improves incident, change and service quality across the estate
    • Builds a common ITIL vocabulary that speeds collaboration
    • Supports digital transformation and cloud service adoption
    • Enables customised group training aligned to your operating model
    • Strengthens in-house service management capability and retention
    • Provides flexible delivery for distributed and shift-based teams

    ITIL V5 Foundation Exam Format in LausanneWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Lausanne

    The total cost of getting ITIL V5 Foundation certified in Lausanne includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Lausanne delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Lausanne is CHF 1630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Takes Your Career in LausanneRoles, Demand and Pay in Vaud

    ITIL 5 Foundation is a recognised marker of service management capability across Lausanne and Vaud, valued by banking, FMCG, MedTech, cybersecurity and technology employers that run large, business-critical IT services. As multinational headquarters standardise their IT operations and digital transformation accelerates, certified professionals are increasingly sought after. Demand spans service desk analyst, change manager, service delivery manager and IT service manager roles, and here is what the local market is telling us right now.

    CHF 144K

    Average IT Service Manager salary, Switzerland

    per year, Glassdoor 2026

    CHF 145K

    IT Operations Manager salary, Switzerland

    average, Glassdoor 2026

    CHF 119K+

    Service Desk Manager salary, Switzerland

    PayScale, Glassdoor 2026

    330+

    Open IT roles, Lausanne area

    Glassdoor 2026

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Consumer Goods and FMCG
    • —MedTech, Biotech and Life Sciences
    • —Digital Trust and Cybersecurity
    • —Technology, SaaS and Software
    • —Public Sector, Healthcare and Higher Education

    GROWTH TRENDS

    • —EPFL and Trust Valley driving cybersecurity and digital-trust hiring
    • —Multinational European headquarters standardising IT service management
    • —Cloud migration and digital workplace transformation across Vaud
    • —Intense competition for cloud, data and cybersecurity talent
    • —CHUV and public health IT modernisation programmes
    • —Specialised ITSM roles staying resilient amid flatter overall IT hiring

    Sources: Glassdoor, PayScale, SalaryExpert, Robert Half (Switzerland) 2026; Invest Vaud, EPFL Innovation Park, Trust Valley.

    What Is Driving ITSM Demand Across Lausanne

    Fragmented Service Practice

    Many Vaud employers run IT across multiple tools and local habits, creating inconsistent service quality. ITIL 5 gives teams one shared framework and vocabulary to work the same way.

    ITIL 5 builds a common service management language

    Digital Transformation Pressure

    Multinational headquarters and tech firms in Lausanne are moving services to the cloud, but value often leaks without lifecycle thinking, exactly the gap ITIL 5 is built to close.

    ITIL 5 builds value co-creation and lifecycle skills

    Cybersecurity and Digital Trust

    Vaud's Trust Valley and EPFL ecosystem raise the bar for secure, well-governed services. ITIL 5 practices and governance help teams manage risk and improve services continually.

    ITIL 5 builds governance and continual improvement

    Scarce Service Management Talent

    Swiss IT hiring is selective and competition for skilled people is intense. A recognised ITIL credential helps professionals stand out for service desk, change and service manager roles.

    ITIL 5 makes certified professionals stand out

    Sources: CapiWell Swiss IT Labour Market 2026; Invest Vaud, Trust Valley, EPFL Innovation Park; Glassdoor (Switzerland) 2026.

    ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern service management. Join professionals in Lausanne who connect IT delivery to business value. Start your journey today.

    Your Lausanne Career Transformation

    Your Career Before and After ITIL 5

    The Shift Employers in Vaud Notice

    Switzerland's IT employers increasingly separate certified service management professionals from the rest, especially across Lausanne's multinational and technology base. Here is which side of that line you want to be on.

    Today

    Pay capped at operational support bands with limited room to negotiate

    After ITIL 5

    IT service management roles in Switzerland average around CHF 144K, with operations leads higher

    Today

    Passed over for service lead shortlists that list ITIL as preferred

    After ITIL 5

    Eligible for change, service delivery and IT service manager roles across Vaud

    Today

    Strong on tickets, but employers want value and lifecycle thinking

    After ITIL 5

    Fluent in the ITIL Value System and the product and service lifecycle

    You earn your ITIL 5 Foundation

    Before

    Service skills proven by tenure, not a recognised credential

    Now you have

    A globally recognised AXELOS (PeopleCert) credential that employers trust

    Before

    Limited to a single tool or one local way of working

    Now you have

    A common ITIL vocabulary that travels across teams and employers

    Before

    Reactive, incident-led work with little strategic visibility

    Now you have

    The guiding principles to improve services continually and reduce waste

    Before

    Recognition fades when you change sector or move abroad

    Now you have

    A portable certification recognised across Switzerland and worldwide

    "The gap between handling tickets and managing services well is increasingly a recognised credential, and the employers that matter already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, SalaryExpert, Robert Half (Switzerland) 2026.

    How to Get ITIL V5 Founfdation Certified in Lausanne Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Lausanne is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    What You Will Build in This CourseCapabilities You Apply from Day One

    ITIL 5 Foundation training helps you gain practical service management knowledge grounded in the current ITIL 5 syllabus. By the end of the course you can explain the ITIL Value System, apply the guiding principles, and describe how value is created across the product and service lifecycle.

    Digital Product and Service Management

    Skills covered in ITIL 5 Foundation start with how modern digital products and services create value across their lifecycle, so you can explain what service management means in the digital era and why continual improvement is central to it.

    Value Co-Creation with Stakeholders

    Understand how value is created together by providers, consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability, so you can frame IT work around the value it delivers rather than the tasks it completes.

    The Four Dimensions and ITIL Value System

    Apply the four dimensions of product and service management and the ITIL Value System, bringing together guiding principles, governance, value chain activities, practices and improvement into one connected way of working.

    The Seven Guiding Principles

    Use the guiding principles, such as focus on value, start where you are, progress iteratively and keep it simple, to make better decisions, collaborate across boundaries and adapt ITIL to real digital environments.

    The Product and Service Lifecycle

    Follow products and services from discovery and design through build, operation, delivery and support, understanding the purpose of each activity and how the phases work together to create and sustain value.

    Management Practices and Continual Improvement

    Get to grips with ITIL's management practices and continual improvement, plus value stream mapping, so you can support consistent, effective ways of working and help your team keep improving services over time.

    Who Should TakeITIL V5 Foundation Certification Training in Lausanne?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    CHF 1630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    CHF 1630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis Learning in LausanneAccredited PeopleCert Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Lausanne who want to build modern service management capability and prepare for the ITIL 5 exam. Our programmes combine accredited PeopleCert and AXELOS courseware, experienced ITSM trainers, flexible delivery and learner-focused support. As a trusted ITIL Version 5 Foundation training company in Lausanne, whether you enrol as an individual or plan group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes. As an ISO 9001:2015 and ISO 27001:2022 certified provider, we hold our training and your data to international standards.

    • Accredited PeopleCert and AXELOS partner for official ITIL 5 courseware
    • Experienced, certified ITSM trainers with real service management practice
    • Flexible live online and classroom training to suit working professionals
    • Exam preparation with practice questions and mock tests
    • Dedicated learner support before, during and after the course
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Corporate and group training delivered across Switzerland and worldwide
    • Practical, scenario-based learning you can apply at work straight away

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    100+

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    Leaders in Training industry for 12+ years

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    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in LausanneInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Lausanne

    Beau-Rivage Palace, Chemin de Beau-Rivage 21, 1006 Lausanne, Switzerland

    ITIL Version 5 Foundation Training Location in Lausanne

    Hotel Royal Savoy Lausanne, Avenue d'Ouchy 40, 1006 Lausanne, Switzerland

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    Corporate ITIL 5 Training in LausanneUpskill Your Service Team

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    • Tailored ITIL 5 training delivered onsite in Lausanne or live online for teams
    • Standardise IT service management practice across departments and sites
    • Accredited PeopleCert (AXELOS) courseware and experienced ITSM trainers
    • Flexible scheduling that fits operational and shift-based IT teams
    • Role-based examples relevant to banking, MedTech, FMCG and technology
    • Volume-based pricing for small, medium and large groups
    • Progress tracking and post-training support for every learner

    Leading Organisations

    NestleLogitechNexthinkPhilip Morris InternationalKudelskiSICPA

    What Our Learners Say

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    Passed First Time and Using It Daily

    "The trainer made the ITIL Value System and the guiding principles genuinely easy to follow. I passed the ITIL 5 Foundation exam first time and now use the lifecycle language every day on our service desk."

    Camille Brunner

    Service Desk Analyst

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    Great Preparation for a Change Role

    "Clear, practical sessions and very good mock questions. As someone moving from support into a change role, the four dimensions and management practices gave me exactly the structure I needed."

    Julien Favre

    IT Support Specialist

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    Flexible and Immediately Useful

    "I took the live online course while working full time in Lausanne. The schedule was flexible and the continual improvement topics already helped me suggest real fixes at work."

    Sophie Meier

    IT Operations Coordinator

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    Consistent Practice Across Our Teams

    "We trained two service teams with Invensis Learning. Within a quarter our incident handling and change practice were noticeably more consistent across both sites. The trainer tailored examples to our sector."

    Laurent Roth

    IT Service Manager, FMCG Sector

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    0/0

    Scaled Service Training That Delivered

    "As an L&D lead I needed accredited training that scaled across a distributed team. The corporate delivery was well organised, the reporting was clear, and our people came away with a shared service management language."

    Nadia Schmid

    Learning and Development Lead, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that help organisations create and improve value. It suits IT and business professionals at any career stage.

    Is ITIL 5 Foundation worth it for professionals in Lausanne?

    Yes. ITIL 5 Foundation is a globally recognised credential valued by Lausanne's banking, FMCG, MedTech and technology employers. It opens service desk, change and service management roles, where Swiss salaries are among the highest in Europe. Talk to a learning advisor about your path.

    Who should take the ITIL 5 Foundation course?

    The course is ideal for service desk staff, IT operations and support professionals, analysts, project staff and business teams who work with IT services. There are no formal prerequisites, so it is equally suitable for newcomers and experienced professionals wanting a recognised framework.

    Do I need any prerequisites for ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to everyone. No prior ITIL or IT service management knowledge is required, though attending an accredited training course is recommended to prepare for the exam.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To keep it current, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle, as specified by PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes accredited PeopleCert (AXELOS) courseware, instructor-led sessions, practice questions, mock tests, learner support and a course completion certificate. Exam preparation is built in. Speak with a learning advisor for a full breakdown of what your chosen format covers.

    How much does ITIL 5 Foundation training cost in Lausanne?

    Pricing depends on your chosen format and whether the exam is bundled, so a current quote in Swiss francs is available on request. Request a quote and a learning advisor will share the latest pricing and any group offers.

    Is the exam fee included in the training price?

    It depends on the package. Some bundles include the PeopleCert exam voucher and some price training and exam separately. PeopleCert sets the exam fee, which varies by region and currency. Ask us which option suits you when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for service desks, operations teams and wider departments. Contact us for a tailored quote for your team in Lausanne or across Switzerland.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. A learning advisor can help you choose the option that fits your budget and enrolment timeline.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with multiple-choice questions delivered by PeopleCert. It tests your understanding of ITIL 5 key concepts, the ITIL Value System, the lifecycle and management practices at knowledge and comprehension level.

    How many questions are on the ITIL 5 Foundation exam?

    The exam has 40 multiple-choice questions and lasts 60 minutes. You need 65 percent, which is 26 correct answers out of 40, to pass. The format is the same whether you sit it online or at a test centre.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, meaning 26 out of 40 questions correct. The exam covers nine topic areas, so the best approach is broad understanding across all of them rather than focusing on a single area.

    How is the ITIL 5 Foundation exam delivered?

    You can take the exam online through PeopleCert's secure proctored system, available 24/7, or at an authorised PeopleCert test centre. Both options are available to candidates in Lausanne and across Switzerland.

    What happens if I do not pass on the first attempt?

    You can re-sit the exam. Our training includes practice questions and mock tests to help you prepare thoroughly and reduce the chance of needing a retake. Confirm current re-sit fees and policy with PeopleCert before rebooking.

    Course Content

    Can a complete beginner take ITIL 5 Foundation?

    Yes. ITIL 5 Foundation is an entry-level course with no prerequisites, designed to be accessible to both IT and business professionals. The trainer builds concepts step by step, so no prior ITIL experience is needed to follow along and pass.

    What topics does the ITIL 5 Foundation course cover?

    The course covers digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement and value stream mapping.

    What learning materials are provided?

    You receive accredited PeopleCert (AXELOS) courseware aligned to the current ITIL 5 syllabus, along with practice questions, mock exams, quizzes and trainer guidance. Materials are designed to support both your exam preparation and on-the-job application.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams that mirror the real format, so you can identify weak areas, build confidence and walk into the exam knowing what to expect.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the current ITIL 5 Version 5.0 Foundation syllabus published by PeopleCert and AXELOS, so you study the up-to-date concepts, practices and lifecycle the 2026 exam is based on.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website by choosing your format and completing payment, after which you receive access to schedules and learning resources. New live online and classroom batches run regularly. See upcoming schedules or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (virtual instructor-led) training, classroom training, self-paced e-learning and customised corporate group training. You can choose the format that best fits your schedule and the way you prefer to learn.

    Do you offer ITIL 5 training online for learners in Lausanne?

    Yes. Our online (live virtual) instructor-led ITIL 5 course lets you train with an expert trainer from anywhere in Lausanne or Vaud, with the same accredited courseware and exam preparation as the classroom format.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch if your plans change, and selected plans allow you to attend the training again. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your chosen format before you enrol.