Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Does VeriSM Foundation Certification Training in Zambia Cover?UntitledYour Entry into Modern Service Management

    VeriSM Foundation certification training in Zambia prepares IT and business professionals to apply VeriSM, a service management approach built for the digital age. The EXIN VeriSM Foundation (VeriSM-F) credential, governed by EXIN and based on the framework developed by the IFDC, is the entry point into modern, flexible service management. Rather than prescribing one rigid method, VeriSM gives your organisation a model to define its own approach through the management mesh, integrating resources, environment, and the right mix of practices such as ITIL, Agile, DevOps and Lean. The course follows the seven topic areas of the EXIN VeriSM Foundation Examination Specification, from the service organisation and service culture to the VeriSM model and its Define, Produce, Provide and Respond stages. With Zambia's National Digital Transformation Strategy, e-government rollout and fast-growing banking and telecom sectors, employers need people who can govern digital services with confidence. There are no prerequisites, and the credential is valid for lifetime. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Zambia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Does VeriSM Foundation Certification Training in Zambia Cover?Your Entry into Modern Service Management

    VeriSM Foundation certification training in Zambia prepares IT and business professionals to apply VeriSM, a service management approach built for the digital age. The EXIN VeriSM Foundation (VeriSM-F) credential, governed by EXIN and based on the framework developed by the IFDC, is the entry point into modern, flexible service management.

    Rather than prescribing one rigid method, VeriSM gives your organisation a model to define its own approach through the management mesh, integrating resources, environment, and the right mix of practices such as ITIL, Agile, DevOps and Lean. The course follows the seven topic areas of the EXIN VeriSM Foundation Examination Specification, from the service organisation and service culture to the VeriSM model and its Define, Produce, Provide and Respond stages.

    With Zambia's National Digital Transformation Strategy, e-government rollout and fast-growing banking and telecom sectors, employers need people who can govern digital services with confidence. There are no prerequisites, and the credential is valid for lifetime. Start your VeriSM journey with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Zambia, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Zambia designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Zambia by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Zambia

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Zambia
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Zambia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in ZambiaDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    Why VeriSM Foundation Pays off for Your CareerSkills Employers Value in a Digital Economy

    For Individuals

    For Individuals

    Accredited VeriSM Foundation training helps you move from running technology to leading modern services. The programme suits IT service staff, analysts, managers and business professionals who want a flexible, framework-agnostic approach to service management. Whether you work in a Zambian bank, telecom, mining group or government agency, VeriSM shows you how to design and govern services around real consumer outcomes.

    If you want a recognised, lifetime credential that reflects how digital services are actually delivered today, VeriSM Foundation is a practical first step. You gain the VeriSM model, the management mesh and structured exam preparation employers across sectors value.

    • Validates your understanding of modern, digital service management with a globally recognised EXIN credential
    • Opens roles in IT service delivery, operations and service management across Zambia's banking, telecom and public sectors
    • Teaches you to combine ITIL, Agile, DevOps and Lean within one flexible management mesh
    • Requires no prior experience or prerequisites, so it suits IT and business professionals alike
    • Gives you a lifetime credential with no renewal fees or expiry
    • Builds a strong foundation for VeriSM Essentials, Plus and Professional
    • Prepares you to lead service improvement during digital transformation projects
    For Organizations

    For Organizations

    VeriSM group training helps organisations build a shared, modern approach to service management. The training can be delivered for IT departments, service desks, PMOs or cross-functional business teams. For organisations connecting delivery to strategy during digital transformation, VeriSM provides a scalable, flexible model rather than a single rigid framework.

    If your teams juggle ITIL, Agile and DevOps in silos, VeriSM group training creates one management mesh and a common language. Teams gain a consistent way to define, produce, provide and respond across the services they run.

    • Standardises modern service management practice across IT and business teams
    • Helps teams design services around consumer outcomes, not just technology
    • Enables a flexible approach that blends ITIL, Agile, DevOps and Lean to fit your context
    • Supports digital transformation, cloud and e-service delivery goals
    • Builds in-house capability to govern services at scale
    • Delivers a consistent service culture across departments and suppliers
    • Available as customised onsite or live virtual training for Zambian teams

    VeriSM Foundation Exam Format in ZambiaWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Zambia

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Zambia is ZMW 19710

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Service Management Careers in ZambiaRoles, Demand and Pay in 2026

    VeriSM Foundation is gaining ground as Zambia digitises. Banks, telecoms, mining groups and government agencies running the National Digital Transformation Strategy need professionals who can manage services, not just technology. Demand spans service desk, delivery and operations roles up to IT manager and head of IT, and here is what the market is telling us right now.

    K8k-25k

    IT and tech role pay, Zambia

    per month, 2026 market data

    K35,000

    IT Project Manager salary, Lusaka

    per month, Glassdoor 2026

    94%

    National connectivity coverage

    Zambia, 2026

    K255m

    Digital infrastructure upgrade

    approved May 2026, government

    SECTORS HIRING

    • —Banking and Financial Services
    • —Telecommunications (MTN, Airtel, Zamtel)
    • —Government and Public Sector (Smart Zambia)
    • —Mining and Resources
    • —IT Services and Consulting
    • —Fintech and Mobile Money

    DEMAND DRIVERS

    • —National Digital Transformation Strategy 2023-2027 driving demand
    • —5G rollout and 45,000+ km of fibre expanding digital services
    • —National e-Government Plan digitising public services
    • —Digital banking and financial inclusion above 80%
    • —National AI Strategy accelerating technology adoption
    • —Shortage of talent trained in modern service management

    Sources: PayScale, Glassdoor, Paylab (Zambia) 2026; World Bank; DataReportal Digital 2026 Zambia; National Digital Transformation Strategy 2023-2027; Smart Zambia Institute.

    Market Forces Making Service Management Skills Essential in Zambia

    Fragmented Service Frameworks

    Zambian IT teams often run ITIL, Agile and DevOps in silos. VeriSM's management mesh unifies them into one flexible, context-driven approach to service management.

    VeriSM unifies practices in one mesh

    E-Government Delivery Pressure

    The National e-Government Plan pushes ministries to deliver reliable digital services to citizens. VeriSM helps teams design and govern services around real outcomes.

    VeriSM builds outcome-focused delivery

    Digital Banking Transformation

    Banks such as Zanaco and Stanbic are racing to improve digital customer experience. VeriSM's service-culture and consumer focus is exactly what these programmes need.

    VeriSM builds a consumer-centric culture

    Rapid 5G and Cloud Adoption

    5G rollout, fibre expansion and cloud adoption are outpacing service governance. VeriSM equips professionals to manage fast-changing digital services with confidence.

    VeriSM builds digital service governance

    Service Management Skills Shortage

    Zambia has strong technical talent but few professionals trained in modern service management. A recognised VeriSM credential helps holders stand out to employers.

    VeriSM makes certified professionals stand out

    Multi-Supplier Complexity

    Telecoms and enterprises run services across many suppliers and tools. VeriSM shows how to integrate practices and partners within a single, coherent mesh.

    VeriSM integrates practices and partners

    Sources: World Bank; DataReportal Digital 2026 Zambia; National e-Government Plan 2023-2026; Smart Zambia Institute; TechAfrica News 2026.

    VeriSM Foundation is more than a certificate. It is your entry into modern service management in a fast-digitising economy. Join professionals who govern digital services with confidence. Start your journey with Invensis Learning today.

    Your Zambia Career Transformation

    Your Career Before and After VeriSM

    The Shift to Digital Service Leadership

    Zambia's digital economy is expanding fast, and employers increasingly separate professionals who can manage modern services from those who only run technology. Here is which side of that line you want to be on.

    Today

    IT and tech pay in Zambia often sits at K8,000 to K25,000 a month with little leverage

    After VeriSM

    Positioned for service delivery and management roles paying toward the top of the band and beyond

    Today

    Overlooked for roles that ask for structured service management knowledge

    After VeriSM

    Eligible for service delivery, operations and management roles across banking, telecom and government

    Today

    Confident with tools, but not with governing services end to end

    After VeriSM

    Fluent in the VeriSM management mesh and the Define, Produce, Provide and Respond cycle

    You earn your VeriSM Foundation

    Before

    Service management skills scattered across ITIL, Agile and DevOps silos

    Now you have

    One flexible VeriSM model that unifies your service management practices

    Before

    No recognised credential in modern service management

    Now you have

    A globally recognised EXIN VeriSM Foundation credential

    Before

    A focus on technology rather than customer outcomes

    Now you have

    The ability to design services around consumer value and experience

    Before

    Limited mobility when you change sector or role

    Now you have

    A lifetime credential recognised across sectors and borders

    "The gap between running technology and leading digital services is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, Paylab (Zambia) 2026.

    How to Get VeriSM Foundation Certified in ZambiaStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build in This VeriSM CoursePractical Modern Service Management Capability

    This VeriSM Foundation programme builds the knowledge and practical understanding to manage modern services. By the end you can apply the VeriSM model and management mesh, work across the seven exam topic areas, and prepare for the EXIN VeriSM Foundation exam.

    Understand the Modern Service Organisation

    Learn what VeriSM Foundation covers: this module builds your grasp of what services and value mean in a digital economy, how consumer-provider relationships work, and why organisations move from technology-centric to service-centric and outcome-based thinking.

    Build a Consumer-Centric Service Culture

    Understand how organisational values, behaviours and ethics shape a service culture. Learn to place the consumer at the centre of service design and to lead cultural change during digital transformation.

    Apply the VeriSM Model and Management Mesh

    Work through the VeriSM model: governance, service management principles, and the management mesh that integrates resources, environment, emerging practices and management practices across the Define, Produce, Provide and Respond stages.

    Blend Progressive Practices

    Select and combine practices such as ITIL, Agile, DevOps, Lean, SIAM and COBIT within the mesh, choosing the right approach for your organisation's context rather than following one rigid framework.

    Harness Innovative Technologies

    Explore how cloud, artificial intelligence and automation, the Internet of Things and big data influence service management, and how technology choices shape the management mesh.

    Get Started with VeriSM

    Learn the practical steps to adopt VeriSM: assessing current maturity, defining an initial mesh, integrating frameworks already in use, and driving continuous improvement over time.

    Who Should TakeVeriSM Foundation Certification Training in Zambia?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZMW 19710

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Zambia seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZMW 19710

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningA Trusted EXIN Training Partner

    Invensis Learning delivers structured VeriSM Foundation training for professionals and organisations in Zambia who want to build modern service management capability and pass the EXIN exam. Our programmes combine experienced, accredited-partner trainers, flexible delivery formats, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, our VeriSM Foundation training company in Zambia provides a professional learning experience designed around practical understanding, real-world application and measurable outcomes.

    • EXIN-aligned VeriSM courseware mapped to the official Examination Specification
    • Experienced trainers with real IT service management and DevOps expertise
    • Flexible live virtual, classroom and self-paced learning formats
    • Structured preparation for the 40-question EXIN VeriSM Foundation exam
    • Practical, scenario-based learning you can apply at work
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across multiple industries

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in ZambiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    VeriSM Foundation Training Location in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

    corporate banner

    Corporate VeriSM Foundation TrainingUpskill Teams in Zambia

    Untitled

    • Customised VeriSM training for IT and business teams
    • Flexible onsite, live virtual or hybrid delivery across Zambia
    • Schedules aligned to your organisation's availability
    • Real-world examples from banking, telecom and public sectors
    • Experienced, EXIN-aligned trainers
    • Progress tracking and dedicated coordination
    • Scalable delivery for local and regional teams

    Trusted by Leading Organisations

    ZanacoStanbic BankMTN ZambiaAirtel ZambiaZamtelFirst Quantum Minerals

    What Our Learners Say

    Untitled

    Passed the Exam with Confidence

    "The training made the VeriSM model and management mesh easy to understand, and the mock questions matched the exam well. I passed the EXIN VeriSM Foundation exam on my first attempt and now use the ideas on our service desk."

    Chanda Mwansa

    IT Service Desk Lead

    Untitled

    0/0

    Clear, Practical and Well Structured

    "I finally understand how ITIL, Agile and DevOps fit together instead of competing. The trainer used practical examples from digital projects, which helped me apply the Define, Produce, Provide and Respond stages at work."

    Mutale Bwalya

    IT Operations Analyst

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    Accessible Even Without an IT Background

    "As a business analyst with no ITSM background, I was worried the course would be too technical. It was not. VeriSM Foundation is genuinely accessible, and I now speak the same service language as our IT teams."

    Thandiwe Phiri

    Business Analyst

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    A Shared Model for the Whole Team

    "We trained a mixed team of service and delivery staff. The programme gave everyone a shared model and a common language for managing services, which has already improved how we coordinate across suppliers."

    Kondwani Banda

    IT Manager, Telecommunications Sector

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    Great Fit for Our Digital Transformation

    "Invensis Learning delivered flexible live virtual sessions that fit our schedules. The consistent service culture and consumer focus VeriSM teaches aligned perfectly with our digital banking transformation goals."

    Natasha Zulu

    Head of Learning and Development, Banking Sector

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    We also deliver VeriSM™ Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. VeriSM Foundation gives you a globally recognised EXIN credential in modern service management, which is increasingly valued as Zambia digitises its banking, telecom and government services. It opens IT service delivery, operations and service management roles and is a strong first step into the field.

    General

    Is VeriSM Foundation worth it for professionals in Zambia?

    Yes. VeriSM Foundation gives you a globally recognised EXIN credential in modern service management, which is increasingly valued as Zambia digitises its banking, telecom and government services. It opens IT service delivery, operations and service management roles and is a strong first step into the field.

    What is the EXIN VeriSM Foundation certification?

    The EXIN VeriSM Foundation certification validates your understanding of VeriSM, a service management approach for the digital age. It covers the VeriSM model, the management mesh, VeriSM patterns and how an organisation defines its own flexible approach. It is the entry level of the EXIN VeriSM scheme.

    What is VeriSM and how is it different from ITIL?

    VeriSM is a service management approach that positions ITIL as one of many practices within its management mesh, alongside Agile, DevOps, Lean and SIAM. Unlike prescriptive ITIL, VeriSM gives organisations a model to select and combine the right practices for their context. The two are highly complementary.

    Are there any prerequisites for VeriSM Foundation?

    No. EXIN VeriSM Foundation has no formal prerequisites. It is open to everyone, regardless of education, work experience or prior IT service management knowledge, which makes it suitable for both IT and business professionals in Zambia.

    Is the VeriSM Foundation credential recognised internationally?

    Yes. EXIN is an internationally recognised examination body operating in over 165 countries. VeriSM Foundation is valued by employers worldwide as a modern, framework-agnostic service management credential, particularly in organisations undergoing digital transformation.

    Pricing

    How much does VeriSM Foundation training cost in Zambia?

    Training fees in Zambia are available on request and vary by format, whether live virtual, classroom or corporate group training. The fee typically includes EXIN-aligned courseware, practice questions and exam preparation support. Contact a learning advisor for a quote.

    What is included in the VeriSM course fee?

    The training fee usually includes EXIN-aligned courseware, practice questions, mock assessments, learner support and a course completion certificate. In accredited packages the EXIN exam voucher may be bundled. Ask us what is included in your chosen plan.

    Is the EXIN exam fee included in the training price?

    It depends on the package. EXIN bills the VeriSM Foundation exam voucher in USD or EUR under regional pricing, and it is often bundled into an accredited training and exam package. Confirm current exam pricing and whether it is included when you request a quote.

    Do you offer corporate or group pricing for VeriSM training?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and cross-functional teams across Zambia. Contact us for a tailored group quote.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you and to see upcoming batches.

    Exam

    What is the format of the VeriSM Foundation exam?

    The EXIN VeriSM Foundation exam is a closed-book, multiple-choice examination with single-answer questions. It is based on the EXIN VeriSM Foundation Examination Specification and can be taken via EXIN online proctoring or at an accredited test location.

    How many questions are on the VeriSM Foundation exam?

    The exam has 40 multiple-choice questions and you have 60 minutes (one hour) to complete it. There are no prerequisites to sit the exam.

    What is the passing score for the VeriSM Foundation exam?

    The passing score is 65 percent, which means you must answer at least 26 of the 40 questions correctly. We recommend broad mastery across all seven topic areas of the Examination Specification.

    What topics does the VeriSM Foundation exam cover?

    The exam covers seven topic areas from the EXIN Examination Specification: the Service Organisation, Service Culture, People and Organisational Structure, the VeriSM Model, Progressive Practices, Innovative Technologies and Getting Started. The VeriSM model carries the largest weighting.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for lifetime. The credential does not expire and there is no renewal, re-examination or continuing education requirement, so there are no ongoing maintenance costs.

    Course Content

    What will I learn in the VeriSM Foundation course?

    You will learn the VeriSM model, the management mesh, service culture and how to combine practices like ITIL, Agile, DevOps and Lean to fit your context. The course also covers innovative technologies and how to get started adopting VeriSM in your organisation.

    Can a beginner take VeriSM Foundation?

    Yes. VeriSM Foundation is an entry-level credential designed for beginners as well as experienced professionals. No prior service management knowledge is required, and the training includes practical examples and support to help you build confidence.

    What is the VeriSM management mesh?

    The management mesh is the central concept of VeriSM. It integrates four elements, resources, environment, emerging practices and management practices, so an organisation can create a flexible service management approach that fits its context and evolves over time.

    Are practice tests and learning materials provided?

    Yes. The programme includes EXIN-aligned courseware, practice questions, mock assessments and topic-wise quizzes to help you identify weak areas and prepare for the 40-question exam. Materials are provided in digital format.

    What comes after VeriSM Foundation?

    VeriSM Foundation is the recommended entry point before pursuing higher levels. The full EXIN VeriSM scheme progresses from Foundation to Essentials, then Plus and Professional, letting you deepen your practice knowledge as your career grows.

    Enrollment

    How do I enrol in the VeriSM Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor if you would like help choosing a batch.

    What training formats are available in Zambia?

    We offer online (live virtual) instructor-led training, self-paced e-learning and customised corporate group training, so you can choose the format that fits your schedule and learning style anywhere in Zambia.

    How soon can I start VeriSM Foundation training?

    New batches run regularly, and self-paced learning lets you start immediately. Contact us to see upcoming live virtual schedules and to reserve your place on the next cohort.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.