Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    ITIL 5 Foundation Certification Training in Zambia ExplainedUntitledYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Zambia introduces IT and business professionals to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built for the digital era and centred on digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation. As Zambia accelerates its national digital transformation, from SMART Zambia e-government to 5G rollout and mobile money growth, employers across telecoms, banking and mining need people who can manage digital services the modern way. ITIL 5 Foundation gives you that shared language and a globally recognised credential, with no formal prerequisites so anyone can start. Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, the course prepares you for the 40-question, 60-minute closed-book exam and the practices employers value. Start your ITIL 5 journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zambia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    ITIL 5 Foundation Certification Training in Zambia ExplainedYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Zambia introduces IT and business professionals to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library, built for the digital era and centred on digital product and service management, the ITIL Value System, the product and service lifecycle and value co-creation.

    As Zambia accelerates its national digital transformation, from SMART Zambia e-government to 5G rollout and mobile money growth, employers across telecoms, banking and mining need people who can manage digital services the modern way. ITIL 5 Foundation gives you that shared language and a globally recognised credential, with no formal prerequisites so anyone can start.

    Delivered in live virtual and corporate formats by PeopleCert-accredited trainers, the course prepares you for the 40-question, 60-minute closed-book exam and the practices employers value. Start your ITIL 5 journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Zambia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Zambia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Zambia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Zambia

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Zambia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Zambia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in ZambiaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Is Worth ItBenefits for Professionals and Teams

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps you prove you can manage digital products and services the modern way. It suits IT support staff, service desk analysts, developers and business professionals who work with digital service teams. Whether you are entering IT service management, updating ITIL 4 knowledge, or aiming for service delivery roles across Lusaka and the Copperbelt, the course builds capabilities employers now expect.

    If you want a recognised, current ITIL credential that travels across sectors and borders, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the guiding principles and exam readiness, with support from Invensis Learning.

    • Validates modern IT service management skills with a globally recognised PeopleCert credential
    • Opens roles such as service desk analyst, incident manager and IT service manager
    • Teaches the ITIL Value System and the seven guiding principles you can apply from day one
    • Requires no prerequisites, so career changers and IT newcomers can start
    • Builds fluency in the product and service lifecycle and value stream management
    • Positions you for Zambia's growing telecoms, banking and digital government sectors
    • Gives a current-edition ITIL 5 credential, valid for three years
    • Boosts credibility with employers adopting digital service management
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations in Zambia standardise how they design, deliver and improve digital services. It can be delivered for IT operations, service desks or cross-functional teams. For organisations modernising service management amid rapid digital growth, the training provides a scalable, consistent foundation.

    If your teams struggle with inconsistent service delivery, ITIL 5 Foundation group training creates a common approach to value co-creation, the four dimensions and continual improvement across the business.

    • Builds a shared service management language across IT and business teams
    • Improves incident, problem and change handling for better service quality
    • Aligns digital delivery to value using the ITIL Value System
    • Supports digital transformation across telecoms, banking and public sector
    • Enables customised, role-based training for whole teams
    • Standardises modern ITSM practice across departments
    • Offers flexible live virtual and onsite delivery for teams
    • Strengthens in-house capability to run digital services

    ITIL V5 Foundation Exam Format in ZambiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Zambia

    The total cost of getting ITIL V5 Foundation certified in Zambia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Zambia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Zambia is ZMW 22410

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Roles and Demand in ZambiaWhy ITIL 5 Foundation Pays Off

    ITIL 5 Foundation is becoming a valued marker of modern service management skill across Zambia, as telecoms, banks, mining houses and government bodies digitise fast. With SMART Zambia e-government, 5G and mobile money all scaling, employers need people who can run digital services reliably. Demand spans service desk, incident and problem management up to IT service and operations manager roles, and here is what the market is telling us now.

    K360,000

    Average IT Manager salary, Zambia

    per year, PayScale 2026

    K120,000

    Median IT support pay, Zambia

    per year, WorldSalaries 2026

    94.1%

    National connectivity coverage

    Zambia Digital Economy 2026

    45,000 km

    Fibre rolled out nationwide

    SMART Zambia 2026

    SECTORS HIRING

    • —Telecommunications and Mobile Money
    • —Banking, Financial Services and Insurance
    • —Mining and Resources
    • —Government and Public Sector (SMART Zambia)
    • —IT and Managed Services Providers
    • —Consulting and Professional Services

    GROWTH TRENDS

    • —SMART Zambia and the National Digital Transformation Strategy 2023-2027
    • —45,000+ km fibre rollout and 94.1% connectivity coverage
    • —5G rollout by MTN, Airtel and Zamtel
    • —Mobile money boom via Airtel Money, MTN MoMo and Zoona
    • —Banking and fintech digitisation raising ITSM demand
    • —Huawei cloud and AI partnership expanding digital services

    Sources: PayScale, Paylab, WorldSalaries (Zambia) 2026; World Bank and trade.gov Zambia Digital Economy; SMART Zambia, techreviewafrica 2026.

    Why ITIL 5 Skills Are in Demand in Zambia

    Rapid Digital Transformation

    SMART Zambia and the 2023-2027 strategy are digitising government services at speed, creating demand for the structured service management that ITIL 5 provides.

    ITIL 5 builds structured service management skills

    Service Reliability Pressure

    As banks, telecoms and utilities move services online, outages hit customers hard. ITIL 5 practices for incident and problem management help keep digital services stable.

    ITIL 5 builds incident and problem management skills

    Mobile Money and Fintech Scale

    Airtel Money, MTN MoMo and Zoona process millions of transactions, so providers need the disciplined service operations and continual improvement ITIL 5 teaches.

    ITIL 5 builds service operations and improvement skills

    ITSM Skills Shortage

    Zambia has strong technical talent but few professionals trained in current service management frameworks, making certified ITIL 5 holders stand out to employers.

    ITIL 5 makes certified professionals stand out

    5G and Infrastructure Growth

    5G rollout and 45,000 km of fibre expand digital services faster than teams can govern them, raising demand for value stream and lifecycle skills.

    ITIL 5 builds value stream and lifecycle skills

    Ad Hoc to Modern Practice

    Many organisations still run reactive IT support. ITIL 5 gives them the ITIL Value System and guiding principles to deliver consistent, value-led services.

    ITIL 5 builds value-led ways of working

    Sources: World Bank and trade.gov Zambia Digital Economy; SMART Zambia; techreviewafrica 2026.

    ITIL 5 Foundation is more than a certificate. It equips you to run digital services the modern way as Zambia's economy goes digital. Join professionals building in-demand ITSM skills. Start today.

    Your Zambia Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Zambia's digital economy is expanding fast with e-government, 5G and fintech, and employers increasingly separate professionals who can manage modern services from those who cannot. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage in the Zambian market

    After ITIL 5

    IT service and operations roles command stronger bands as demand grows

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 5

    Eligible for ITSM roles across telecoms, banking, mining and government

    Today

    Confident in tools, but employers want service management discipline

    After ITIL 5

    Able to run incidents, problems and value streams the ITIL 5 way

    You earn your ITIL 5 Foundation

    Before

    Service skills learned on the job with no recognised credential

    Now you have

    A current ITIL 5 credential recognised by employers in Zambia and worldwide

    Before

    Limited to reactive IT support tasks

    Now you have

    Ready for service desk, incident and IT service management roles

    Before

    No shared framework for delivering services

    Now you have

    Fluent in the ITIL Value System, guiding principles and lifecycle

    Before

    Recognition fades when you change sector or employer

    Now you have

    A globally portable credential that travels across sectors and borders

    "The gap between fixing IT tickets and managing digital services is a recognised framework, and Zambia's fastest-growing employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Paylab, WorldSalaries (Zambia) 2026.

    How to Get ITIL V5 Founfdation Certified in ZambiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Zambia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Gain from ITIL 5 FoundationMapped to the ITIL 5 (Version 5.0) Syllabus

    This ITIL 5 Foundation training builds practical, current service management skills across all nine topic areas of the Version 5.0 syllabus. By the end, you can apply the ITIL Value System, the guiding principles and value stream thinking to real digital services.

    Digital Product and Service Management

    Understand how modern digital products and services create value across their lifecycle, and how ITIL 5 shifts from IT service management to digital product and service management for the modern era.

    Apply the ITIL Value System

    Learn how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated, value-creating system.

    Use the Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think holistically, keep it simple and practical, and optimise and automate to real decisions.

    Work Across the Four Dimensions

    Balance organisations and people, value streams and processes, information and technology, and partners and suppliers for a holistic approach to digital product and service management.

    Run the Product and Service Lifecycle

    Understand the purpose of discovery, design, build, operation, and delivery and support, and how these lifecycle activities work together to co-create value for consumers.

    Map and Manage Value Streams

    Identify, map and manage value streams to improve flow, visibility and outcomes, using the continual improvement model to keep digital services getting better over time.

    Who Should TakeITIL V5 Foundation Certification Training in Zambia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    ZMW 22410

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    ZMW 22410

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Training in Zambia?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Zambia who want to master modern service management and pass the exam with confidence. As a PeopleCert Accredited Training Organization, we combine accredited trainers, current AXELOS-aligned courseware, flexible delivery and learner support. As a trusted ITIL Version 5 Foundation training company in Zambia, we focus on practical understanding, real-world application and exam readiness, whether you enrol as an individual or plan corporate training for your team.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Experienced, accredited trainers with real service management expertise
    • Aligned to the current AXELOS ITIL 5 Foundation (Version 5.0) syllabus
    • Flexible live virtual, classroom and corporate group formats
    • Mock exams and practice questions for the 40-question exam
    • Dedicated learner support before, during and after training
    • Customised schedules for teams across Lusaka, the Copperbelt and beyond
    • ISO 9001 and ISO 27001 certified training delivery

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ZambiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Zambia

    Radisson Blu, 19029, Great East Road, Kalundu, Lusaka, Lusaka District, Lusaka Province, Zambia

    ITIL Version 5 Foundation Training Location in Zambia

    Taj Pamodzi Hotel Lusaka, Zambia

    corporate banner

    Corporate ITIL 5 Foundation Training in ZambiaFor Your Teams

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    • Suitable for small, medium and large teams
    • Customised schedules based on team availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with service management and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and support for corporate programmes
    • Scalable delivery for teams across Zambia and global sites

    Leading Organisations

    MTN ZambiaAirtel ZambiaZamtelZanacoStanbic Bank ZambiaFirst Quantum Minerals

    What Our Learners Say

    Untitled

    Passed with a Clear Plan

    "The ITIL 5 Foundation course finally gave me the vocabulary to manage services properly. The trainer explained the ITIL Value System with real examples, and the mock exams made the 40-question format feel familiar."

    Chanda Mwansa

    Service Desk Analyst

    Untitled

    0/0

    A Real Career Step Up

    "Coming from a support background, ITIL 5 helped me move into incident management. The seven guiding principles are things I now use every day at work."

    Natasha Phiri

    Incident Analyst

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    Practical and Flexible

    "The live virtual sessions fit around my job, and the value stream mapping topic was eye-opening. I walked into the exam feeling genuinely ready."

    Bwalya Tembo

    IT Support Specialist

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    Stronger, More Consistent Service

    "We trained our service desk team with Invensis Learning. Standardising on ITIL 5 practices cut repeat incidents and improved how we handle major issues."

    Mulenga Kabwe

    IT Operations Lead, Telecoms Sector

    Untitled

    0/0

    A Shared Service Management Language

    "Rolling out ITIL 5 Foundation across our IT department gave everyone a shared language for digital services. The corporate delivery was well organised and tailored to us."

    Grace Zulu

    L&D Manager, Banking Sector

    Untitled

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that create and improve value. It suits IT and business professionals at any stage of their career.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System and the practices that create and improve value. It suits IT and business professionals at any stage of their career.

    Is ITIL 5 Foundation worth it for professionals in Zambia?

    Yes. As Zambia digitises government, banking, telecoms and mining, employers increasingly want people who can manage digital services the modern way. ITIL 5 Foundation is a globally recognised credential that opens service desk, incident and IT service management roles.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle, value stream mapping and management, and an updated ITIL Value System, with a stronger digital-era emphasis.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all. Professionals who hold ITIL 4 will find some familiar concepts, but ITIL 4 is not required to enrol or sit the exam.

    Who is the governing body for ITIL 5?

    AXELOS created and developed ITIL, and PeopleCert now owns, publishes and examines all ITIL qualifications. Exams are delivered through PeopleCert, online or at authorised test centres.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To maintain it, you earn 60 CPD points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Zambia?

    ITIL 5 Foundation training in Zambia is usually bought as a combined training and exam package, and pricing varies by format and provider. Contact us for current pricing in your preferred format and request a quote.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes AXELOS-aligned courseware, practice questions, mock exams, learner support and a course completion certificate. An exam voucher is often included; confirm the inclusion when you enrol.

    Is the exam fee included in the training price?

    Exam voucher inclusion varies by package, and PeopleCert exam pricing varies by region and channel. We can confirm whether the voucher is bundled and share current pricing when you request a quote.

    Do you offer corporate or group discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams. Ask about corporate or group pricing for your organisation.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from PeopleCert.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes, which is one hour. It is a closed-book exam.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is 26 out of 40 questions correct. Focus on broad understanding across all nine topic areas of the syllabus.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through your training provider.

    What if I do not pass the first time?

    You can resit the exam. We include mock exams and practice questions to prepare you for the 40-question format; verify the current resit policy at peoplecert.org.

    Which ITIL version does the exam cover?

    The exam is based on ITIL 5 (Version 5.0), the current edition of the framework published by PeopleCert and AXELOS.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers all nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, management practices, continual improvement, and value stream mapping and management.

    Can a complete beginner take ITIL 5 Foundation?

    Yes. There are no prerequisites, so beginners, career changers and business professionals can enrol. The course starts from core concepts and builds up with practical examples and exam practice.

    What are the seven ITIL guiding principles?

    They are focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate.

    What learning materials are provided?

    You receive AXELOS-aligned courseware, practice questions, mock exams and topic-wise revision aids to help you understand the framework and prepare for the exam.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days, covering all nine Foundation topic areas.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and receive access to schedules, courseware and resources. Talk to a learning advisor if you need help choosing.

    What training formats are available?

    We offer online (live virtual) instructor-led training and customised corporate group training, so you can learn in the format that best fits your schedule.

    Are there any prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge.

    How soon can I start?

    We run regular batches. See upcoming schedules or speak with an advisor to pick a start date that works for you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations follow our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.