Root Cause Analysis, The 5 Why’s, and The Fishbone Diagram

Even though Root Cause Analysis (RCA) is majorly used in the manufacturing industry, but over the years it has found more prominence in other service-based verticals as well. Enterprises across the globe still address the symptoms of a problem instead of gaining and in-depth understanding of the root cause of the actual problem. Moreover, RCA is an integral part of continuous improvement effort for organizations that are looking to evolve and achieve maximum quality improvement. Performing RCA can be tricky and challenging. Some instances RCA can be done by a single person, at times it may need a cross functional team to achieve the best of results and correctly address the root cause of the problem.

Diego Papera is a Six Sigma Green Belt professional with 8+ years of experience. Currently, he is working as a Leadership Coach and Consultant in multicultural environments. He is driven by passion for people and is committed to deliver exceptional service. Diego believes in emotional intelligence, elements of neurology and neuroscience, meditation, mindfulness practices, and the combination of empathetic and transformational leadership.