Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    Your Route to Modern IT Service Management in IstanbulUntitledCertify on the Latest ITIL Framework

    ITIL 5 Foundation Certification Training in Istanbul gives IT and business professionals a modern, employer-recognised entry point into digital product and service management. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it introduces the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in a digital world. Built on ITIL 5 (Version 5.0), the fifth iteration of the framework, the course covers all nine Foundation topic areas, from value co-creation and the four dimensions to Value Stream Mapping and Management. It prepares you for the 40-question, 60-minute closed-book exam and a pass mark of 65 per cent, with no formal prerequisites to begin. Istanbul's banks, fintechs, e-commerce leaders and global capability centres are modernising IT operations fast, and they increasingly ask for current-edition ITIL knowledge. Whether you are moving up from a service desk role or aligning a delivery team to strategy, get certified with Invensis Learning and take a confident next step in your ITSM career.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Istanbul, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Your Route to Modern IT Service Management in IstanbulCertify on the Latest ITIL Framework

    ITIL 5 Foundation Certification Training in Istanbul gives IT and business professionals a modern, employer-recognised entry point into digital product and service management. The ITIL Version 5 Foundation (ITIL 5-F) qualification is the entry-level credential in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it introduces the ITIL Value System, the product and service lifecycle, and the practices that help organisations co-create value in a digital world.

    Built on ITIL 5 (Version 5.0), the fifth iteration of the framework, the course covers all nine Foundation topic areas, from value co-creation and the four dimensions to Value Stream Mapping and Management. It prepares you for the 40-question, 60-minute closed-book exam and a pass mark of 65 per cent, with no formal prerequisites to begin.

    Istanbul's banks, fintechs, e-commerce leaders and global capability centres are modernising IT operations fast, and they increasingly ask for current-edition ITIL knowledge. Whether you are moving up from a service desk role or aligning a delivery team to strategy, get certified with Invensis Learning and take a confident next step in your ITSM career.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Istanbul, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Istanbul designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Istanbul
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Istanbul

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Istanbul
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Istanbul
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in IstanbulDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from Getting ITIL 5 CertifiedReal Outcomes for Your ITSM Career

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals build practical IT service management capability and prepare for the PeopleCert exam. The credential suits service desk analysts, IT operations staff, and business professionals who work alongside digital service teams. Whether you are new to ITIL or updating your knowledge from an earlier edition, this training builds skills that map directly to modern ITSM roles in Istanbul's banking, telecom and technology sectors.

    If you want an accessible, employer-valued way into service management, ITIL 5 Foundation is a clear first step. You gain a structured understanding of the ITIL Value System, the product and service lifecycle, and a credential recognised across sectors and borders.

    • Earn a globally recognised, current-edition ITSM credential from AXELOS and PeopleCert
    • Speak the modern language of digital product and service management with confidence
    • Stand out for service desk, incident, change and service delivery roles in Istanbul
    • Apply the seven ITIL guiding principles to real workplace decisions
    • Learn value stream mapping to improve flow, visibility and delivery outcomes
    • Start with no prerequisites, so any professional can enter the ITIL 5 scheme
    • Position yourself for higher ITIL 5 qualifications as your career grows
    • Boost credibility with employers who are moving from ITIL 4 to ITIL 5
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with modern, digital-era ITSM knowledge. The training can be delivered for IT operations, service desk or transformation teams. For organisations modernising their IT operating model, this training provides a scalable, flexible way to embed consistent practices across the workforce.

    If your teams struggle with inconsistent service delivery or a strategy-to-operations gap, ITIL 5 Foundation training creates a common framework. Staff gain a standardised approach to value streams, guiding principles and continual improvement.

    • Builds a shared, current-edition service management language across teams
    • Aligns IT delivery with value co-creation and customer outcomes
    • Improves incident, change and service quality through consistent practices
    • Supports digital transformation and cloud service reliability goals
    • Standardises ITSM ways of working across business units
    • Enables customised group training aligned with business objectives
    • Strengthens value stream thinking and continual improvement culture
    • Develops in-house talent and reduces reliance on external consultants

    ITIL V5 Foundation Exam Format in IstanbulWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Istanbul

    The total cost of getting ITIL V5 Foundation certified in Istanbul includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Istanbul delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Istanbul is TRY 63940

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in IstanbulRoles, Demand and Pay in 2026

    ITIL 5 Foundation is fast becoming a baseline marker of modern service management across Istanbul, valued by banks, fintechs, telecoms, e-commerce leaders and global capability centres that run large, always-on digital services. As these organisations move from ITIL 4 to the latest edition and scale cloud, AI and customer-facing platforms, current-edition ITSM knowledge is in growing demand. Here is what the market is telling us right now.

    50,000+

    Projected new tech roles in Turkey

    AI strategy, mostly Istanbul, 2026

    15-20%

    Projected tech salary growth

    2026 hiring outlook, Turkey

    730+

    Active fintech firms in Turkey

    Fintechnews Middle East, 2026

    ₺1.75M

    Avg IT Service Delivery Manager pay

    per year, Istanbul, 2026

    SECTORS HIRING

    • —Banking, Fintech and Financial Services
    • —Telecommunications and Connectivity
    • —E-commerce and Digital Platforms
    • —IT Services, BPO and Global Capability Centres
    • —Manufacturing and Consumer Electronics
    • —Government and Public Sector Digital Programmes

    GROWTH TRENDS

    • —National AI strategy targeting 5% of GDP and thousands of new tech roles
    • —Technopark Istanbul anchoring one of Europe's largest technology clusters
    • —Fast-scaling e-commerce and fintech demanding reliable IT operations
    • —Banks and telecoms modernising service management at scale
    • —Cloud, AI and cybersecurity adoption raising demand for ITSM discipline
    • —Global firms expanding delivery and support centres in Istanbul

    Sources: Glassdoor, PayScale, employsome (Istanbul/Turkey) 2026; Fintechnews Middle East 2026; Turkey national AI strategy coverage 2026.

    IT Service Challenges Fuelling ITSM Demand in Istanbul

    Digital Banking Reliability

    Istanbul's banks run always-on mobile and payment services where downtime is costly, yet many still lack consistent, current-edition service management, the gap ITIL 5 is built to close.

    ITIL 5 builds incident and service quality skills

    E-Commerce Uptime Pressure

    Fast-scaling platforms like Turkey's e-commerce leaders face peak-load spikes and rising customer expectations, demanding value stream thinking and reliable operations to protect the experience.

    ITIL 5 builds value stream and flow skills

    Fintech Growth and Compliance

    With 730+ active fintech firms, Turkey needs teams that can govern digital services and manage change safely, exactly the disciplines ITIL 5 practices and the ITIL Value System support.

    ITIL 5 builds governance and practice skills

    IT Skills and Talent Shortage

    Turkey's AI strategy is expected to create thousands of tech roles, but skilled, current-edition ITSM talent is scarce, making ITIL 5 Foundation holders more visible to employers.

    ITIL 5 makes certified professionals stand out

    Cloud and AI Transformation

    As Istanbul firms adopt cloud, automation and AI, they need a service management model built for digital products, which is the core focus of the fifth iteration of ITIL.

    ITIL 5 builds digital service management skills

    Cost and Value Pressure

    Currency and cost pressures push organisations to remove waste and prove value, and continual improvement and value stream management give teams a structured way to do exactly that.

    ITIL 5 builds continual improvement skills

    Sources: Fintechnews Middle East 2026; Turkey national AI strategy coverage 2026; Glassdoor, employsome (Turkey) 2026.

    ITIL 5 Foundation is more than a certificate. It is a modern toolkit for reliable, value-led IT services. Join professionals in Istanbul who are aligning delivery to outcomes on the latest ITIL edition. Start your journey today.

    Your Istanbul Career Transformation

    From Service Desk Today to ITSM Leadership Tomorrow

    What ITIL 5 Foundation Changes

    Istanbul's IT market is expanding with digital banking, e-commerce and cloud transformation, and employers increasingly separate professionals who know modern service management from those who do not. Here is which side of that line you want to be on.

    Today

    Pay capped with limited leverage to negotiate in the Istanbul market

    After ITIL 5-F

    Service delivery and ITSM manager roles in Istanbul reach into seven-figure annual bands

    Today

    Passed over for ITSM roles that ask for formal service management knowledge

    After ITIL 5-F

    Shortlisted for roles that list current-edition ITIL as preferred or required

    Today

    Focused on daily tasks, with limited view of value and strategy

    After ITIL 5-F

    Confident in linking IT services to value co-creation and customer outcomes

    You earn your ITIL 5 Foundation

    Before

    Service knowledge learned on the job, with no recognised credential

    Now you have

    A current-edition ITSM credential from AXELOS, awarded by PeopleCert

    Before

    Familiar with tickets and tasks, but not the modern ITSM model

    Now you have

    Fluency in the ITIL Value System, guiding principles and value streams

    Before

    Unsure how to move up from a support or operations role

    Now you have

    A clear route toward incident, change and service delivery roles

    Before

    Recognition limited when you change employer or move abroad

    Now you have

    A globally recognised credential that travels across sectors and borders

    "The gap between running tickets and leading service delivery is increasingly a current-edition credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, employsome (Istanbul/Turkey) 2026.

    How to Get ITIL V5 Founfdation Certified in Istanbul Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Istanbul is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ProgrammeGrounded in All Nine Foundation Topics

    This ITIL 5 Foundation programme helps you gain a practical, exam-ready understanding of modern IT service management. By the end, you can explain the ITIL Value System, apply the guiding principles, and map value streams across digital products and services.

    Digital Product and Service Concepts

    Understand what distinguishes digital products and services, how value is created across their lifecycle, and why continual improvement is foundational to modern IT service management.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, and apply the four dimensions of product and service management for a holistic, joined-up approach.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Apply the seven guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    Value Stream Mapping and Practices

    Identify, map and manage value streams to improve flow and visibility, and understand the role of ITIL management practices in consistent, effective ways of working.

    Who Should TakeITIL V5 Foundation Certification Training in Istanbul?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TRY 63940

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TRY 63940

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning for ITIL 5 Foundation in IstanbulYour Accredited ITIL Training Partner

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Istanbul who want to build modern IT service management capability and prepare for the PeopleCert exam. As a trusted ITIL Version 5 Foundation training company and a PeopleCert Accredited Training Organization, our programmes combine accredited trainers, syllabus-aligned courseware, flexible delivery and learner-focused support. Whether you are enrolling as an individual or planning group training for your team, we provide a professional learning experience built around practical understanding, real-world application and measurable outcomes.

    • PeopleCert Accredited Training Organization delivering ITIL 5 Foundation training
    • Qualified, accredited trainers with real IT service management experience
    • Courseware aligned to the official AXELOS ITIL 5 (Version 5.0) syllabus
    • Flexible formats: live virtual, classroom and corporate group training
    • ITIL 5 Foundation practice questions and mock exams to build exam readiness
    • First-attempt guidance to help you clear the PeopleCert exam
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified for quality and information security

    5000+

    Accredited Trainers Globally

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    Rated by Learners Worldwide

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    Corporate Clients

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

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    Level AA conformance, W3C WCAG 2.2

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    ITIL Version 5 Foundation Training Locations in IstanbulInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Istanbul

    Swissotel The Bosphorus Istanbul, Istanbul

    ITIL Version 5 Foundation Training Location in Istanbul

    Hilton Istanbul Bosphorus, 50, Cumhuriyet Caddesi, Taşkışla, Harbiye Mahallesi, Şişli, Istanbul, Marmara Region, 34367, Türkiye

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    ITIL 5 Foundation Team TrainingUpskill Istanbul Workforce

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned with your team's availability
    • Flexible delivery through onsite, live virtual or hybrid formats
    • Accredited trainers with modern ITSM and industry expertise
    • Role-based, industry-relevant examples for better workplace application
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Istanbul and global locations

    Trusted by Leading Organisations

    TurkcellGaranti BBVAArcelikTrendyolTurk TelekomVodafone

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. The mock exams matched the real question style, and I passed the PeopleCert exam on my first attempt. I now use the guiding principles in my daily service desk work."

    Emre Yilmaz

    IT Service Desk Analyst

    Untitled

    0/0

    Great Update to the Latest ITIL Edition

    "Coming from an ITIL 4 background, I wanted the latest edition. This course explained the product and service lifecycle and value stream mapping clearly, with practical examples from banking and e-commerce that reflected my work in Istanbul."

    Zeynep Kaya

    Incident Manager

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    Clear, Practical and Confidence-Building

    "Well-structured sessions and helpful revision material. The four dimensions and continual improvement model finally clicked for me. I feel much more confident talking about service management with our delivery leads."

    Burak Aydin

    IT Operations Specialist

    Untitled

    0/0

    Standardised Our Team on the Latest ITIL

    "We enrolled our service management team to move everyone onto the current ITIL edition. Invensis Learning tailored the schedule around our shifts, and the team now shares a common language for incidents, changes and value streams. Delivery has improved noticeably."

    Elif Sahin

    IT Service Delivery Lead, Private Bank

    Untitled

    0/0

    Reliable Partner for Corporate Upskilling

    "As an L&D manager at a telecom, I needed accredited, flexible group training. The programme was professionally run, aligned to the AXELOS syllabus, and the reporting helped us track completion. Strong partner for upskilling at scale."

    Mehmet Demir

    Learning and Development Manager, Telecom

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a globally recognised, current-edition service management credential that employers in Istanbul's banking, fintech, telecom and e-commerce sectors increasingly value. It opens roles from service desk analyst to incident, change and service delivery manager, where salaries reach into seven-figure annual bands.

    General

    Is ITIL 5 Foundation worth it for IT professionals in Istanbul?

    Yes. ITIL 5 Foundation is a globally recognised, current-edition service management credential that employers in Istanbul's banking, fintech, telecom and e-commerce sectors increasingly value. It opens roles from service desk analyst to incident, change and service delivery manager, where salaries reach into seven-figure annual bands.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces the core concepts of digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, an updated ITIL Value System, and a stronger emphasis on value co-creation and sustainability.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals at any stage, including service desk analysts, IT operations staff, digital product managers, DevOps and Agile practitioners, and business professionals who work with digital service teams. It is also the entry point for anyone planning higher ITIL 5 qualifications.

    Who is the governing body for ITIL 5 Foundation?

    ITIL was created and developed by AXELOS. PeopleCert acquired AXELOS in 2021 and is now the sole owner, publisher and examination body for all ITIL qualifications, including ITIL 5 Foundation.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers globally and across Turkey.

    Pricing

    How much does ITIL 5 Foundation training cost in Istanbul?

    Training is usually purchased as a combined training and exam package, and pricing varies by format and delivery mode. For current fees in Istanbul, the price is available on request. Request a quote and a learning advisor will share options that fit your needs.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes syllabus-aligned courseware, case studies, practice questions and mock exams, first-attempt guidance, learner support, and the PeopleCert exam voucher where bundled. Confirm exact inclusions when you request a quote.

    Is the exam fee included in the training price?

    The ITIL 5 Foundation exam is often bundled as part of an accredited training and exam package, though this can vary by plan. PeopleCert exam pricing also varies by region and channel. Ask us to confirm whether the exam voucher is included in your package.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT, service desk and transformation teams in Istanbul. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65 per cent, so you need at least 26 out of 40 questions correct. Our mock exams and practice questions are designed to build broad mastery across all nine topic areas.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 Foundation is not required, though holders may find some concepts familiar.

    What if I do not pass the exam on the first attempt?

    Our training includes first-attempt guidance, mock exams and practice questions to prepare you thoroughly. If a re-sit is needed, PeopleCert re-sit policies apply. Ask our team about retake options available with your plan.

    How long is the certification valid?

    ITIL 5 Foundation is valid for three years. To keep it active, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org/myaxelos.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers all nine Foundation topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. You learn how to apply each in real digital environments.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is an entry-level qualification with no prerequisites, so beginners are welcome. The training builds understanding step by step and uses practical examples, so you do not need prior ITIL or ITSM knowledge to start.

    What learning materials are provided?

    You receive syllabus-aligned ITIL 5 Foundation courseware, industry-driven case studies, practice questions and mock exams. These help you connect concepts such as value streams and the ITIL Value System to realistic service delivery scenarios.

    How long is the training and how is it delivered?

    The programme is a 16-hour course, typically delivered over two full days or four half-days. It is available as online (live virtual) instructor-led training, classroom sessions, or customised corporate group training.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Istanbul?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training, so you can choose the format that fits your schedule and learning preference in Istanbul.

    How soon can I start?

    New batches run regularly for both individuals and corporate teams. Check the upcoming schedules for the next available dates, or speak with a learning advisor to find a batch that suits you.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.