Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments. For professionals in Ankara, ITIL 5 Foundation is a practical first step into IT service management, one of the most in-demand skill sets across the city's defence, technology, public-sector and telecommunications employers. The credential is vendor-neutral, globally recognised, and open to everyone, with no formal prerequisites and no prior ITIL knowledge required. Aligned to the current ITIL Version 5 (Version 5.0) syllabus, the course covers nine topic areas, from the seven guiding principles and the product and service lifecycle to Value Stream Mapping and Management. You finish ready for the 40-question foundation exam and equipped to speak the language of modern service delivery. Start your ITIL 5 journey with Invensis Learning and turn service-management knowledge into career momentum.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ankara, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    For professionals in Ankara, ITIL 5 Foundation is a practical first step into IT service management, one of the most in-demand skill sets across the city's defence, technology, public-sector and telecommunications employers. The credential is vendor-neutral, globally recognised, and open to everyone, with no formal prerequisites and no prior ITIL knowledge required.

    Aligned to the current ITIL Version 5 (Version 5.0) syllabus, the course covers nine topic areas, from the seven guiding principles and the product and service lifecycle to Value Stream Mapping and Management. You finish ready for the 40-question foundation exam and equipped to speak the language of modern service delivery. Start your ITIL 5 journey with Invensis Learning and turn service-management knowledge into career momentum.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Ankara, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Ankara designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Ankara
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Ankara

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Ankara
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Ankara
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in AnkaraDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    What You Gain from ITIL 5 Foundation TrainingSkills, Recognition and Career Momentum

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals in Ankara build a modern service-management skill set and earn a first-step, globally recognised credential. It suits service desk analysts, IT support staff, developers and product owners who want to understand how value is created and improved in digital environments. Whether you are entering IT service management, moving up from ITIL 4, or supporting a digital team from a business role, the course builds practical, current knowledge that employers value.

    If you want a recognised entry point into IT service management with real career upside, ITIL 5 Foundation is a clear starting line. You gain current-edition knowledge, exam readiness, and a credential that travels across sectors and borders.

    • Earns a globally recognised, entry-level ITIL credential from AXELOS and PeopleCert
    • Opens IT service management roles across Ankara's defence, tech and public sectors
    • Builds fluency in the ITIL Value System, guiding principles and service lifecycle
    • Gives you a vendor-neutral skill set that transfers across employers and industries
    • Prepares you to co-create value and drive continual improvement in digital teams
    • Needs no prerequisites, making it an accessible first step for career changers
    • Adds a credential valid for three years and recognised in over 200 countries
    • Sets the foundation for higher ITIL 5 qualifications and senior service roles
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations in Ankara equip service and digital teams with a consistent, current approach to product and service management. The training can be delivered for IT operations, service desks, or cross-functional digital teams. For employers modernising IT service delivery, it creates a common framework that connects delivery to value and improvement.

    If your teams struggle with inconsistent service practices or a growing digital portfolio, ITIL 5 Foundation training creates a shared foundation. Staff gain a standardised approach to value co-creation, governance and continual improvement.

    • Builds a shared service-management language across IT and digital teams
    • Aligns product and service delivery with strategy and customer value
    • Improves incident, problem and change handling through consistent practices
    • Supports digital transformation with current, vendor-neutral ITIL 5 knowledge
    • Enables tailored group training aligned to your service operating model
    • Standardises ways of working across departments and locations
    • Strengthens value stream management and a continual improvement culture
    • Develops in-house capability and supports staff retention

    ITIL V5 Foundation Exam Format in AnkaraWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Ankara

    The total cost of getting ITIL V5 Foundation certified in Ankara includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Ankara delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Ankara is TRY 63940

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Foundation Career Paths in AnkaraRoles, Demand and Pay Outlook

    ITIL 5 Foundation has become a practical career accelerator across Ankara, where IT service management underpins the city's defence, aerospace, public-sector, telecommunications and technopark employers. As organisations modernise service delivery and adopt ITSM tooling, professionals who understand the ITIL Value System and modern service practices are increasingly sought after. Demand runs from service desk and support roles up to service delivery and IT operations management, and here is what the Ankara market is telling us right now.

    ₺1.15M

    IT Service Delivery Manager, Turkey

    average per year, Glassdoor 2026

    100+

    Open IT roles listed in Ankara

    Glassdoor, 2026

    34%

    Defence and aerospace hiring growth

    year on year, KiTalent 2026

    200+

    ITIL global recognition

    countries, PeopleCert

    SECTORS HIRING

    • —Defence, Aerospace and Cybersecurity
    • —Public Sector and e-Government
    • —Telecommunications and Networks
    • —Banking and Financial Services
    • —Software, SaaS and Technoparks
    • —IT and Managed Services

    GROWTH TRENDS

    • —Defence and aerospace job postings up 34% year on year
    • —METU Technopark and Bilkent Cyberpark expanding deep-tech hiring
    • —Public-sector digital transformation driving ITSM demand
    • —Cybersecurity cluster growth raising structured IT operations need
    • —ServiceNow and ITSM tooling adoption across enterprises
    • —Shortage of professionals with a current service-management credential

    Sources: Glassdoor, PayScale, LinkedIn (Turkey) 2025-2026; KiTalent, Makrops (Ankara defence and technopark ecosystem).

    What Is Driving ITSM Demand Across Ankara

    Inconsistent Service Practices

    Many Ankara employers run IT operations without consistent service practices, causing rework and outages. ITIL 5 Foundation gives teams a shared, current approach to incident, problem and change handling.

    ITIL 5 builds a shared service framework

    Defence and Aerospace Scale-Up

    Ankara's defence and aerospace boom, with sector job postings up 34% year on year, demands disciplined service management to keep complex digital systems reliable and governed.

    ITIL 5 builds governance and reliability skills

    Public-Sector Digital Transformation

    As government and e-government services digitise, agencies need staff who can manage digital products and services to ITIL 5 standards and deliver continual improvement.

    ITIL 5 builds digital service capability

    Cybersecurity and Resilience Pressure

    Ankara's fast-growing cybersecurity cluster raises the bar for resilient, well-run IT operations, exactly where ITIL 5 practices and value stream thinking add value.

    ITIL 5 builds structured operations skills

    Shortage of Credentialed Talent

    Turkey has many IT staff but fewer professionals with a current, recognised service-management credential, so ITIL 5 Foundation holders stand out to employers.

    ITIL 5 makes certified professionals stand out

    Pressure to Prove Value

    Boards want digital investment to pay off, so organisations increasingly expect service teams to link delivery to value and improvement, a core focus of ITIL 5.

    ITIL 5 builds value co-creation skills

    Sources: KiTalent, Makrops (Ankara defence, cybersecurity and technopark ecosystem); Glassdoor (Turkey) 2025-2026.

    ITIL 5 Foundation is more than a certificate. It is a first step into modern IT service management. Join professionals in Ankara building the skills employers need. Start your ITIL 5 journey today.

    Your Ankara Career Transformation

    Your Career Before and After ITIL 5

    The Shift Certified Professionals Make

    Ankara's IT and digital job market is expanding with defence, public-sector and technopark investment, and employers increasingly separate professionals with current service-management skills from the rest. Here is which side of that line you want to be on.

    Today

    Service and support pay capped, with limited leverage in the Ankara market

    After ITIL 5

    Qualified for service delivery and ITSM roles that pay well above entry support bands

    Today

    Overlooked for roles that list ITIL or ITSM knowledge as preferred

    After ITIL 5

    Eligible for service-management roles across defence, telecoms, public sector and banking

    Today

    Confident in tasks, but employers want structured service practice

    After ITIL 5

    Fluent in the ITIL Value System, guiding principles and continual improvement

    You earn your ITIL 5 Foundation

    Before

    Service knowledge picked up on the job, with no recognised credential

    Now you have

    A globally recognised ITIL 5 Foundation credential from AXELOS and PeopleCert

    Before

    Stuck in a support role with no clear service-management path

    Now you have

    A clear route into service delivery, ITSM and IT operations roles

    Before

    Inconsistent, ad-hoc ways of working across your team

    Now you have

    A shared framework of value co-creation, governance and continual improvement

    Before

    Recognition limited when you change employer or sector

    Now you have

    A vendor-neutral credential that travels across sectors and borders

    "The gap between doing IT tasks and managing services well is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale (Turkey) 2025-2026; KiTalent (Ankara).

    How to Get ITIL V5 Founfdation Certified in Ankara Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Ankara is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This ITIL 5 CoursePractical Capabilities for Service Teams

    This ITIL 5 Foundation programme helps you build a modern, vendor-neutral service-management skill set aligned to the ITIL Version 5 (Version 5.0) syllabus. By the end, you can explain how value is co-created and apply the ITIL guiding principles in real digital environments.

    Digital Service Management Foundations

    Explain what distinguishes digital products and services, how value is created, and how the product and service lifecycle sustains that value in modern digital organisations.

    The ITIL Value System

    Describe how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement into one integrated framework.

    The Seven Guiding Principles

    Apply the ITIL guiding principles, from focus on value to optimise and automate, to make better decisions and adapt practices to real-world digital work.

    Value Co-Creation and the Four Dimensions

    Weigh outcomes, costs, risks, experience and sustainability, and use the four dimensions to take a holistic view of product and service management.

    Management Practices and Continual Improvement

    Understand the role of ITIL management practices and apply the continual improvement model to drive lasting, measurable service improvement.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Ankara?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    TRY 63940

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    TRY 63940

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis Learning in AnkaraAccredited, Expert-Led, Flexible

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Ankara who want to build modern service-management capability and pass the foundation exam with confidence. Our programmes combine PeopleCert-accredited trainers, flexible delivery, organised courseware, and dedicated learner support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning, a trusted ITIL Version 5 Foundation training company in Ankara, provides an ISO-certified, professional learning experience built around practical understanding and real-world application.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 aligned courseware
    • Experienced, accredited trainers with real IT service management expertise
    • Flexible formats: live online, classroom and corporate group training
    • ITIL 5 Foundation exam voucher and first-attempt guidance included
    • Mock exams and practice questions aligned to the 40-question exam
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and organisations across many industries

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    24/7

    Learner Support

    50+

    Industries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

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    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in AnkaraInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Ankara

    Sheraton Ankara Hotel & Convention Center, Ankara

    ITIL Version 5 Foundation Training Location in Ankara

    Ankara HiltonSA, 12, Tehran Caddesi, Gaziosmanpaşa Mahallesi, Ankara, Çankaya, Ankara, Central Anatolia Region, 06700, Türkiye

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    Corporate ITIL 5 Training in AnkaraUpskill Your Service Team

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    • Suitable for small, medium and large service and IT teams
    • Customised schedules aligned to your team's availability
    • Delivered onsite in Ankara, live virtual or in a hybrid format
    • Accredited trainers with real ITSM and industry experience
    • Role-based examples that map ITIL 5 to your service operating model
    • Dedicated coordination and learner support for group programmes
    • Scalable delivery for teams across Turkey and global locations

    Leading Organisations

    ASELSANHAVELSANTUSASTurk TelekomTurkcellTUBITAK

    What Our Learners Say

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    Passed First Time and Applying It Daily

    "The ITIL 5 Foundation training made the guiding principles and the Value System easy to grasp, and the mock exams got me exam-ready fast. I passed on my first attempt and now use the concepts every day on the service desk."

    Emre Yilmaz

    IT Support Engineer

    Untitled

    0/0

    Practical and Well Structured

    "Clear, practical sessions on the product and service lifecycle and continual improvement. The trainer connected each topic to real service scenarios, which helped me move from ad-hoc support work into a more structured role."

    Zeynep Kaya

    Service Desk Analyst

    Untitled

    0/0

    Great Grounding in Modern ITIL

    "A solid introduction to modern ITIL. Value Stream Mapping and the four dimensions were new to me, and the course explained them without jargon. The practice questions matched the real exam closely."

    Mert Demir

    IT Operations Specialist

    Untitled

    0/0

    Our Service Practices Are Now Consistent

    "We trained a full service team through Invensis Learning. The corporate sessions were tailored to our operating model, and within weeks incident and change handling became noticeably more consistent across the department."

    Ayse Sahin

    IT Service Manager, Defence Sector

    Untitled

    0/0

    Reliable Partner for Team Upskilling

    "As an L&D lead, I needed a current, accredited ITIL 5 programme for our teams. Scheduling was flexible, the trainers were credible, and reporting kept us informed throughout. A reliable partner for group upskilling."

    Burak Aydin

    L&D Lead, Telecommunications

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. It is open to everyone, with no formal prerequisites.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, examined by PeopleCert. It introduces digital product and service management, the ITIL Value System, and the practices that help organisations create and continually improve value. It is open to everyone, with no formal prerequisites.

    Is ITIL 5 Foundation worth it for professionals in Ankara?

    Yes. IT service management underpins Ankara's defence, public-sector, telecoms and technopark employers, and a current, recognised ITIL credential helps you qualify for service delivery and ITSM roles. It is a practical, in-demand first step with real career upside. Talk to a learning advisor about your goals.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and a stronger digital-era emphasis.

    Do I need any prerequisites or prior ITIL knowledge?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options with PeopleCert.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5 aligned courseware, practice questions, mock exams, first-attempt guidance and learner support, and usually the PeopleCert exam voucher. You get everything needed to prepare for the 40-question exam. Request a quote for the exact inclusions.

    How much does ITIL 5 Foundation training cost in Ankara?

    Training fees vary by format and schedule, so pricing is available on request for learners in Ankara. The PeopleCert exam fee may be billed separately and varies by region and channel. Talk to a learning advisor for a tailored quote and current schedules.

    Is the exam fee included in the training price?

    It depends on the package. Many ITIL 5 Foundation bundles include the PeopleCert exam voucher, while some quote it separately. PeopleCert pricing varies by region and purchasing channel, so confirm what is included when you request your quote.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service teams in Ankara. Contact us for a tailored quote for your organisation.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is a closed-book test of 40 single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus. It is delivered online through PeopleCert's OnVUE proctoring or at an authorised test centre.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The pass mark is 65%, which means answering at least 26 of the 40 questions correctly. Aim for broad understanding across all nine ITIL 5 topic areas.

    Where can I take the ITIL 5 Foundation exam?

    You can sit the exam online via PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged as part of your training and exam package.

    What if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam; PeopleCert re-sit fees and policies apply. Our training includes mock exams and first-attempt guidance to help you prepare with confidence. Verify current re-sit terms with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, management practices, continual improvement, and Value Stream Mapping and Management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an entry point, with no prerequisites and no prior ITIL knowledge required. The training and hands-on practice make it suitable for IT staff, business professionals and career changers alike.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered as two full days or four half-days. It covers all nine topic areas and prepares you for the 40-question foundation exam.

    What learning resources are provided?

    You receive ITIL 5 aligned courseware, practice questions, full-length mock exams, and case studies that show ITIL 5 practices in realistic service scenarios, plus post-training support.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus published by AXELOS and PeopleCert, so you learn the latest edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so learners in Ankara can choose the format that fits their schedule.

    How soon can I start?

    New ITIL 5 Foundation batches run regularly in live online and classroom formats. Check the upcoming schedules for the next available cohort, or contact us and we will help you find a start date that suits you.

    Can I reschedule or transfer to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support and we will arrange it for you.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.