Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Thailand gives IT and business professionals the current, digital-era grounding in IT service management that employers now expect. The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with examinations delivered by PeopleCert, and it introduces digital product and service management, the ITIL Value System, and the product and service lifecycle. Based on ITIL Version 5.0, the current edition of the world's most widely adopted service management framework, the credential covers value co-creation, the four dimensions of product and service management, the seven guiding principles, management practices, continual improvement, and Value Stream Mapping and Management. There are no formal prerequisites, so it suits practitioners moving up from ITIL 4, IT staff new to the framework, and digital product managers alike. Across Bangkok and Thailand's fast-growing technology, banking and telecom sectors, ITIL 5-F signals that you can help organisations create, deliver and continually improve value in modern digital environments. Start your ITIL 5 journey with Invensis Learning and prepare with confidence for the 40-question PeopleCert exam.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Thailand, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    ITIL 5 Foundation certification training in Thailand gives IT and business professionals the current, digital-era grounding in IT service management that employers now expect. The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with examinations delivered by PeopleCert, and it introduces digital product and service management, the ITIL Value System, and the product and service lifecycle.

    Based on ITIL Version 5.0, the current edition of the world's most widely adopted service management framework, the credential covers value co-creation, the four dimensions of product and service management, the seven guiding principles, management practices, continual improvement, and Value Stream Mapping and Management. There are no formal prerequisites, so it suits practitioners moving up from ITIL 4, IT staff new to the framework, and digital product managers alike.

    Across Bangkok and Thailand's fast-growing technology, banking and telecom sectors, ITIL 5-F signals that you can help organisations create, deliver and continually improve value in modern digital environments. Start your ITIL 5 journey with Invensis Learning and prepare with confidence for the 40-question PeopleCert exam.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Thailand, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Thailand designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Thailand
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Thailand

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Thailand
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Thailand
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in ThailandDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why ITIL 5 Foundation Is Worth Earning in 2026Value for Professionals and Teams

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals gain the current, digital-era service management knowledge that employers across Thailand now expect. It suits practitioners upgrading from ITIL 4, IT staff new to the framework, and digital product managers. Whether you work in support, operations, product or delivery, the credential validates that you understand how modern organisations create and continually improve value through digital products and services.

    If you want a recognised entry point into IT service management with a clear path to advanced ITIL 5 qualifications, this is a strong first step. You gain framework fluency, structured exam preparation, and a credential that travels across sectors and borders.

    • Earn a globally recognised, current-edition credential from AXELOS and PeopleCert
    • Stand out for IT service management roles across Thailand's growing digital economy
    • Master the modern ITIL Value System and digital product and service management
    • Prepare with confidence for the 40-question ITIL 5 Foundation exam
    • Build a base for higher ITIL 5 qualifications and career progression
    • Speak a common service management language valued by employers worldwide
    • Start where you are, as no prior ITIL experience is required
    • Apply value stream and continual improvement skills from day one
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build modern service management capability by giving teams a shared, current-edition framework. The training can be delivered for IT departments, service desks, operations groups or product teams. For organisations connecting digital delivery to customer value, ITIL 5 provides a scalable, flexible way to standardise practice and improve outcomes.

    If your teams manage digital services without a common method, ITIL 5 Foundation training creates a shared service management language. People gain a consistent approach to value co-creation, continual improvement and value stream management.

    • Standardise service management practice across IT teams and business units
    • Align digital products and services with customer value and outcomes
    • Improve incident, problem and change handling with a shared framework
    • Build a continual improvement culture across the organisation
    • Reduce service disruption and rework through better value streams
    • Support digital transformation with a common ITIL vocabulary
    • Upskill whole teams with flexible onsite or live virtual delivery
    • Strengthen in-house service management capability and retention

    ITIL V5 Foundation Exam Format in ThailandWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Thailand

    The total cost of getting ITIL V5 Foundation certified in Thailand includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Thailand delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Thailand is THB 53630

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career Paths ITIL Foundation Opens in ThailandIn-Demand IT Roles

    ITIL 5 Foundation has quickly become a sought-after credential across Thailand's technology, banking, telecom and retail sectors, where employers are modernising IT service delivery. As Bangkok's enterprises adopt cloud, AI and digital products, demand is rising for professionals who can manage services the ITIL way. Roles range from service desk analyst to IT service manager and IT operations manager, and here is what the Thai market is telling us right now.

    ฿1.5M

    Average IT service manager salary, Thailand

    per year, Glassdoor 2026

    ฿1.3M

    Help desk / service desk manager, Thailand

    average, WorldSalaries 2026

    6,500+

    Open IT roles listed, Thailand

    Glassdoor 2026

    ฿1.0M

    Average IT manager salary, Thailand

    PayScale 2026

    Sectors Hiring

    • —IT Services, Software and Global Capability Centres
    • —Banking, Financial Services and Insurance
    • —Telecommunications and Digital Platforms
    • —Retail, E-commerce and Consumer Goods
    • —Manufacturing and Smart Industry
    • —Government and Public Sector Digital Programmes

    Demand Drivers

    • —Accelerating cloud, AI and digital-product adoption in Bangkok
    • —Banks and telecoms modernising IT service delivery
    • —Rising demand for certified service management talent
    • —Shift from legacy ITIL versions to ITIL Version 5.0
    • —Pressure to tie IT spend to measurable business value
    • —Growth of e-commerce and always-on digital services

    Sources: Glassdoor, PayScale, WorldSalaries, JobsDB, Michael Page (Thailand) 2026.

    Why Digital Service Skills Are in Demand in Thailand

    Rapid Digital Transformation

    Thai banks, telecoms and retailers are digitising fast, but without structured service management, digital products fail to deliver. ITIL 5's product and service lifecycle closes that gap.

    ITIL 5 builds digital product and service management skills

    Cloud and AI Outpacing Governance

    Bangkok organisations adopt cloud and AI faster than they can govern the services around them. ITIL 5's four dimensions and Value System bring order to that complexity.

    ITIL 5 builds value system and governance skills

    Rising Customer Experience Demands

    Thai consumers expect always-on digital services, so reliability matters. Value co-creation and continual improvement help teams deliver consistent, outcome-focused experiences.

    ITIL 5 builds value co-creation and improvement skills

    Service Management Skills Shortage

    Thailand has a deep IT talent pool but few professionals certified in the current ITIL edition. ITIL 5 Foundation holders stand out to employers modernising service delivery.

    ITIL 5-F makes certified professionals stand out

    Fragmented, Siloed IT Operations

    Many enterprises run siloed support and operations functions with poor visibility. Value Stream Mapping and Management improves flow, reduces waste and makes work visible.

    ITIL 5 builds value stream mapping skills

    Pressure to Prove IT Value

    Boards want IT spend tied to business outcomes. ITIL 5's focus on value co-creation equips professionals to show how digital products and services create measurable value.

    ITIL 5 builds skills to demonstrate value

    Sources: Glassdoor, JobsDB, Michael Page, Robert Walters (Thailand) 2026; industry technology outlook reports.

    ITIL 5 Foundation is more than a credential. It is a career step for professionals who manage modern digital services. Join those who connect IT delivery to customer value. Start your journey today.

    Your Thailand Career Transformation

    Your Career Before and After ITIL 5 Foundation

    The Shift Certification Delivers

    Thailand's digital economy is expanding fast across banking, telecom, retail and manufacturing, and employers increasingly separate professionals who manage services the modern ITIL way from those who do not. Here is which side of that line you want to be on.

    Today

    Salary and level capped without a current, recognised service management credential

    After ITIL 5-F

    IT service manager roles in Thailand average around ฿1.5M a year, with senior operations bands reaching higher

    Today

    Passed over for roles that list ITIL among their requirements

    After ITIL 5-F

    Eligible for service desk, service and operations manager roles across Thai IT, banking and telecom employers

    Today

    Confident in tools, but not in the modern ITIL framework employers now use

    After ITIL 5-F

    Fluent in ITIL Version 5.0, the ITIL Value System and value stream management

    You earn your ITIL 5 Foundation

    Before

    Service management skills learned on the job, with no formal proof

    Now you have

    A current-edition ITIL credential recognised by employers in Thailand and worldwide

    Before

    Knowledge tied to older ITIL versions, or to no framework at all

    Now you have

    Command of ITIL 5's digital product and service management approach

    Before

    Limited recognition when changing employer or sector

    Now you have

    A portable credential that travels across industries and countries

    Before

    Improvement that happens ad hoc, without a shared method

    Now you have

    A structured continual improvement and value stream toolkit

    "The gap between running IT and managing digital services the ITIL way is now a recognised credential, and the employers that matter already know it."

    Join the professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, WorldSalaries (Thailand) 2026.

    How to Get ITIL V5 Founfdation Certified in ThailandStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Thailand is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    The Service Management Skills You Will GainAligned to ITIL Version 5.0

    In this ITIL 5 Foundation course you will learn to manage digital products and services across their full lifecycle, apply the ITIL Value System, and use the seven guiding principles to improve service delivery. By the end, you will be ready for the ITIL 5-F exam and able to contribute to modern service management at work.

    Frame IT Work as Digital Products and Services

    Understand what distinguishes digital products and services from traditional IT services, how value is created in digital environments, and how products and services are managed across their lifecycle.

    Co-Create Value with Customers and Stakeholders

    Learn how value is co-created between providers, consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

    Apply the Four Dimensions Holistically

    Work across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, and see why neglecting any one dimension creates risk.

    Navigate the ITIL Value System

    Explore how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    Use the Seven ITIL Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    Manage the Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through build, operation, delivery and support, and how they work together to create value.

    Apply Core ITIL Management Practices

    Learn the role of ITIL 5 management practices and official practice guides in enabling consistent, effective ways of working that adapt to your organisation's context.

    Drive Continual Improvement and Value Stream Flow

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and lift outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Thailand?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    THB 53630

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    THB 53630

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Choose Invensis Learning for ITIL 5 Foundation in ThailandAccredited, Expert-Led and Flexible

    Invensis Learning delivers ITIL 5 Foundation training as a PeopleCert Accredited Training Organization, aligned to the official AXELOS ITIL Version 5.0 syllabus. Learners in Thailand get PeopleCert-accredited trainers, structured courseware, practice questions and mock exams, and flexible live online or onsite delivery. Whether you enrol as an individual or arrange training for your team, our ISO 9001:2015 and ISO 27001:2022 certified processes give you a consistent, secure and results-focused learning experience built to help you pass with confidence. As a trusted ITIL Version 5 Foundation training company in Thailand, Invensis Learning supports every learner from enrolment through to exam day.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation courseware
    • Experienced, PeopleCert-accredited trainers with real service management expertise
    • Flexible live online (online instructor-led) and onsite classroom formats
    • Structured courseware, practice questions and full-length mock exams
    • ISO 9001:2015 and ISO 27001:2022 certified training and security processes
    • Guidance to help you clear the ITIL 5 Foundation exam on your first attempt
    • Dedicated learner support before, during and after training
    • Corporate group training delivered across Thailand and worldwide

    12M+

    Hours of Training Delivered

    4

    Flexible Learning Modes

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in ThailandInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Thailand

    Four Seasons Resort Koh Samui, 219 Moo 5 Surat Thani Angthong, 84140, Thailand

    ITIL Version 5 Foundation Training Location in Thailand

    Silavadee Resort, 208/66 Ko Samui District, Surat Thani 84310, Thailand

    corporate banner

    Corporate ITIL 5 Foundation Training in ThailandUpskill IT Teams

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    • Customised ITIL 5 Foundation training for teams of any size
    • Flexible onsite, live virtual or hybrid delivery in Thailand
    • Schedules aligned to your team's availability and workload
    • Role-based examples from IT, banking, telecom and retail
    • PeopleCert-accredited trainers and official ITIL 5 courseware
    • Progress tracking, assessments and dedicated coordination
    • Scalable delivery for local and multinational teams

    Leading Organisations

    AISTrue CorporationSCBKasikornbankPTTSCG

    What Our Learners Say

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    Passed First Time and Applying It at Work

    "The trainer made the ITIL Value System and value streams genuinely easy to follow. I passed the ITIL 5 Foundation exam on my first attempt and now use the guiding principles with my support team every week."

    Somchai Prasert

    IT Support Lead

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    Beginner-Friendly and Practical

    "As someone new to ITIL, I was worried it would be too theoretical. The mock exams and clear explanations of the product and service lifecycle helped me understand how everything fits together. Highly recommended for beginners."

    Nattaya Chaiyo

    Service Desk Analyst

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    0/0

    Concepts I Could Use Straight Away

    "Good balance of concepts and real examples. The continual improvement model and the four dimensions changed how I look at our operations. The live online sessions fit well around my work schedule."

    Preecha Wong

    IT Operations Coordinator

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    A Shared Framework Across Our Team

    "We trained a full service management team on ITIL Version 5.0. The onsite delivery and role-based examples meant everyone left speaking the same language. Incident and change handling improved noticeably within a quarter."

    Wanida Suksan

    L&D Manager, Telecommunications Sector

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    Smooth, Well-Run Corporate Programme

    "Invensis Learning coordinated a smooth corporate programme for our IT division. The accredited trainers and flexible scheduling made it easy to certify people without disrupting delivery. Strong support throughout."

    Anon Ratanakul

    Head of IT Service Delivery, Banking Sector

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and improve value.

    Is ITIL 5 Foundation worth it for professionals in Thailand?

    Yes. ITIL 5 Foundation is recognised by IT, banking and telecom employers across Thailand that are modernising service delivery. It validates current-edition service management knowledge and opens roles from service desk analyst to IT service and operations manager.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of ITIL. It adds an explicit focus on digital product and service management, the product and service lifecycle, and Value Stream Mapping and Management, with an updated ITIL Value System and a stronger digital-era, value co-creation focus.

    Who should take ITIL 5 Foundation?

    It suits IT professionals new to ITIL, practitioners upgrading from ITIL 4, digital product managers, and business professionals who work with digital service teams. DevOps, Agile and SRE practitioners also benefit from its value stream and improvement focus.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. You renew it by earning 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options at peoplecert.org.

    Do I need ITIL 4 before taking ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. ITIL 4 holders will find some familiar concepts, but it is not required.

    Pricing

    How much does ITIL 5 Foundation training cost in Thailand?

    Training fees vary by format (live virtual, onsite or corporate group) and are quoted on request. The PeopleCert exam fee is billed separately and varies by region and channel. Talk to a learning advisor for a tailored quote.

    What is included in the ITIL 5 Foundation course fee?

    The fee typically includes ITIL 5-aligned courseware, practice questions, mock exams, and learner support. An exam voucher is often bundled with accredited training. Request a quote to confirm exactly what is included for your chosen format.

    Is the exam fee included in the training price?

    It depends on the package. The PeopleCert exam is often bundled with accredited training, but pricing varies by region and purchasing channel. Ask us for a quote and we will confirm whether the exam voucher is included.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and operations teams. Contact us for a tailored group quote.

    What payment methods and instalment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book, with single-answer multiple-choice questions, based on the ITIL Version 5.0 syllabus from PeopleCert. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (one hour). It is delivered as single-answer multiple-choice questions in a closed-book format.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65 percent, which means you need at least 26 of the 40 questions correct. Our training includes mock exams to help you reach that mark comfortably.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online via PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is usually arranged through your accredited training provider.

    What if I do not pass on the first attempt?

    You can re-sit the exam; verify the current re-sit policy at peoplecert.org. Our training includes practice questions, full-length mock exams and first-attempt guidance so you are well prepared before exam day.

    Which edition is the exam based on?

    The exam is based on ITIL Version 5.0, the current edition of ITIL from AXELOS, with examinations delivered by PeopleCert. Our courseware is aligned to this official syllabus.

    Course Content

    What topics does the ITIL 5 Foundation course cover?

    The course covers nine areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in real digital environments.

    Are practice tests and mock exams included?

    Yes. The programme includes practice questions and full-length mock exams aligned to the 40-question, 60-minute format, plus topic-wise quizzes to help you identify weak areas and build exam readiness.

    Do I need prior experience or an IT background?

    No. ITIL 5 Foundation is designed to be accessible to both IT and business professionals, with no prerequisites. The course starts from core concepts, so beginners and experienced staff can both follow it comfortably.

    Is the courseware aligned to the latest ITIL version?

    Yes. The courseware is aligned to the official AXELOS ITIL Version 5.0 syllabus, the current edition, and is delivered by PeopleCert-accredited trainers.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live online (online instructor-led) training, onsite classroom training, and customised corporate group training, so you can choose the format that best fits your schedule and learning style.

    How long is the ITIL 5 Foundation training?

    The programme runs for 16 hours, typically delivered over two full days or four half-days. This covers all nine Foundation topic areas and prepares you for the exam.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch, and selected plans let you attend the training again. Contact support to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.