Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the EXIN VeriSM Foundation Certification?UntitledModern Service Management for the Digital Age

    VeriSM Foundation certification training in Singapore introduces you to VeriSM, a service management approach built for the digital age, and prepares you for the EXIN VeriSM Foundation (VeriSM-F) credential. VeriSM is not a prescriptive framework; it gives organisations a model to define their own service management approach using the practices best suited to their context. Awarded by EXIN, the international examination institute, and based on the VeriSM framework developed by the IFDC, the certification is aligned to the current EXIN VeriSM Foundation Examination Specification. You study seven topic areas, from the service organisation and service culture to the VeriSM model, progressive practices and innovative technologies. Designed for IT and business professionals across Singapore's banking, government and technology sectors, VeriSM-F is the entry point to the EXIN VeriSM scheme and carries lifetime validity. Start your VeriSM journey with Invensis Learning.

    Invensis Learning is an EXIN Accredited Training Provider in Singapore, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    What Is the EXIN VeriSM Foundation Certification?Modern Service Management for the Digital Age

    VeriSM Foundation certification training in Singapore introduces you to VeriSM, a service management approach built for the digital age, and prepares you for the EXIN VeriSM Foundation (VeriSM-F) credential. VeriSM is not a prescriptive framework; it gives organisations a model to define their own service management approach using the practices best suited to their context.

    Awarded by EXIN, the international examination institute, and based on the VeriSM framework developed by the IFDC, the certification is aligned to the current EXIN VeriSM Foundation Examination Specification. You study seven topic areas, from the service organisation and service culture to the VeriSM model, progressive practices and innovative technologies.

    Designed for IT and business professionals across Singapore's banking, government and technology sectors, VeriSM-F is the entry point to the EXIN VeriSM scheme and carries lifetime validity. Start your VeriSM journey with Invensis Learning.

    Certification Badge

    Invensis Learning is an EXIN Accredited Training Provider in Singapore, approved to deliver official VeriSM Foundation training using EXIN-aligned courseware and the EXIN VeriSM Foundation Certification Examination Content Outline(ECO).

    Key Highlightsof the VeriSM™ Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured VeriSM Foundation Certification training in Singapore designed to help learners understand core concepts, frameworks, tools, and practices
    • Course content aligned with the latest syllabus, certification requirements, or industry learning objectives where applicable
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized VeriSM Foundation course online materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered through Instructor-led VeriSM Foundation training in Singapore by experienced trainers with relevant service management expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Singapore

    • Flexible learning options available for professionals seeking VeriSM Foundation training online
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to VeriSM Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance on certification preparation as part of the VeriSM Foundation certification program in Singapore
    • Earn a VeriSM Foundation certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Singapore
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability building through a Corporate VeriSM Foundation training program designed for team-based learning initiatives

    VeriSM Foundation Certification Eligibility in SingaporeDo You Qualify for the VeriSM™ Foundation Exam?

    VeriSM Foundation training does not require any prior experience or knowledge. However, it is advantageous for professionals to possess some level of familiarity with service management principles or IT service delivery.

    • There are no prerequisites criteria for taking the Online VeriSM Foundation training.

    • Familiarity with service management principles or IT service delivery is advantageous but not required.

    • Open to IT and service-management practitioners, transformation leads, DevOps engineers, business owners of services, and consultants.

    What You Gain from VeriSM Foundation CertificationSkills That Travel Across Frameworks and Sectors

    For Individuals

    For Individuals

    VeriSM Foundation helps IT and business professionals move beyond a single framework and manage services holistically in the digital age. The certification suits service desk analysts, service delivery coordinators, IT managers and business professionals who work alongside service teams. Whether you are stepping into service delivery, modernising how your organisation works, or building on an ITIL or Agile background, VeriSM-F gives you a flexible, context-driven model that employers value.

    If you want a modern, vendor-neutral service management credential recognised across sectors and borders, VeriSM Foundation is a clear path forward. You gain the VeriSM model, the management mesh, structured exam preparation and a lifetime EXIN credential.

    • Positions you for service delivery and IT service management roles across Singapore
    • Builds a flexible approach that unites ITIL, Agile, DevOps and Lean
    • Earns a globally recognised EXIN credential valid for life, with no renewal fees
    • Strengthens your command of the VeriSM model and the management mesh
    • Fully prepares you for the 40-question EXIN VeriSM-F exam
    • Opens the entry point to the EXIN VeriSM scheme: Essentials, Plus and Professional
    • Makes you effective in digital transformation and multi-framework environments
    For Organizations

    For Organizations

    VeriSM Foundation group training helps organisations build a shared, modern approach to service management by giving teams one model to combine the practices they already use. The training can be delivered for IT departments, service management teams or cross-functional groups. For organisations modernising service delivery under digital transformation, VeriSM provides a scalable, flexible way to connect services to business outcomes.

    If your teams juggle ITIL, Agile and DevOps without a unifying approach, VeriSM group training creates a common service management language. Teams gain a consistent, consumer-centric way to define, produce, provide and improve services.

    • Creates a shared service management language across IT and business teams
    • Helps teams integrate ITIL, Agile and DevOps instead of running them in silos
    • Supports digital transformation and Smart Nation-driven modernisation
    • Builds a consistent, consumer-centric service culture across departments
    • Enables flexible, context-driven service management aligned to strategy
    • Standardises modern service management practice across business units
    • Delivered onsite or live virtual for teams across Singapore

    VeriSM Foundation Exam Format in SingaporeWhat to expect on exam day

    The VeriSM Foundation exam validates your understanding of the VeriSM service-management framework for the digital age. The exam focuses on the VeriSM model, service-management principles, the management mesh, the four stages of the VeriSM model (Define, Produce, Provide, Respond), progressive practices, and integrating VeriSM with other service-management frameworks. Through a combination of multiple-choice questions, candidates are tested on their ability to apply VeriSM principles in real-world digital-service environments.

    Exam ComponentDetails
    Exam TypeMultiple choice questions
    No of Questions40 questions
    Exam Duration60 minutes
    Passing Score65% (26/40 marks required)
    TypeClosed book
    Conducted ByEXIN
    Testing BasisVeriSM Foundation BoK (IFDC)
    Testing FormatEXIN online proctored or test centre

    VeriSM Foundation Certification Cost in Singapore

    The total cost of earning the VeriSM Foundation credential typically includes the fee for VeriSM Foundation training and exam preparation, along with the certification examination cost.

    Training Cost Includes:

    • 2 days of expert-led EXIN-accredited VeriSM Foundation training
    • EXIN-aligned digital courseware on the IFDC VeriSM Foundation BoK
    • Scenario practice on the VeriSM model, Management Mesh, and progressive practices
    • Full-length 40-question mock exams that mirror the live EXIN paper
    • The VeriSM™ Foundation training cost in Singapore is SGD 1550

    Exam Cost:

    • EXIN VeriSM Foundation exam fee paid to EXIN
    • Online proctored delivery via the EXIN candidate portal (or at an EXIN test centre)
    • 40 multiple-choice questions, 60 minutes, 65% pass mark (26 of 40), closed book
    • Exam available in English, Portuguese, Chinese, Dutch, German, and Japanese
    • Lifetime-valid EXIN VeriSM Foundation credential — no formal renewal required

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where VeriSM Skills Take You in SingaporeRoles, Demand and Salary

    VeriSM Foundation is gaining traction across Singapore as organisations modernise service delivery under Smart Nation 2.0 and integrate ITIL, Agile and DevOps into one coherent approach. Banks, government agencies, telcos and IT consultancies increasingly value professionals who can manage services holistically. Demand spans service desk analysts through to service delivery managers and IT service managers, and here is what the market is telling us right now.

    S$99,000

    Service Delivery Manager salary, Singapore

    average per year, Glassdoor 2026

    S$95,000

    IT Manager salary, Singapore

    average, PayScale 2026

    S$119,000

    Senior IT Manager salary, Singapore

    average, PayScale 2026

    18.6%

    Digital economy share of GDP

    IMDA, 2024

    SECTORS HIRING

    • —Banking, Financial Services and Insurance
    • —Government and Public Sector
    • —IT Services and Consulting
    • —Telecommunications
    • —Technology and Digital Platforms
    • —Healthcare and Life Sciences

    GROWTH TRENDS

    • —Smart Nation 2.0 accelerating digital service delivery
    • —Digital economy at S$128.1 billion, 18.6% of GDP
    • —Multi-framework estates needing ITIL, Agile and DevOps integration
    • —National AI Strategy 2.0 reshaping service operations
    • —TechSkills Accelerator upskilling 20,000 in AI by 2026
    • —Tech talent shortage raising demand for service management skills

    Sources: PayScale, Glassdoor, Jobstreet, Indeed (Singapore) 2026; IMDA Singapore Digital Economy Report; GovTech Smart Nation 2.0.

    Why Modern Service Management Is in Demand in Singapore

    Framework Sprawl and Silos

    Singapore enterprises run ITIL, Agile and DevOps side by side, but rarely as one system. VeriSM gives teams a model to integrate practices into a single, coherent service management approach.

    VeriSM builds an integrated service management model

    Smart Nation Service Expectations

    Smart Nation 2.0 and the Digital Infrastructure Act demand interoperable, always-on digital services. Consumer-centric, modern service management is now essential across public and private sectors.

    VeriSM builds consumer-centric service skills

    Rapid Digital Transformation

    The digital economy reached S$128.1 billion, 18.6% of GDP, and non-tech sectors are transforming fast. Prescriptive frameworks alone cannot keep pace with this rate of change.

    VeriSM builds flexible, context-driven capability

    Service Management Skills Gap

    With a national push to upskill 20,000 workers in AI by 2026, employers need people who can manage services across cloud, AI and automation. VeriSM-certified professionals stand out.

    VeriSM certified professionals help close the gap

    Sources: IMDA Singapore Digital Economy Report 2024; GovTech Smart Nation 2.0; TechSkills Accelerator (TeSA) 2026.

    VeriSM Foundation is more than a credential. It equips you to lead modern, digital services. Join professionals who unite frameworks and put consumers at the centre. Start your journey today.

    Your Singapore Career Transformation

    Your Service Management Transformation

    Before and After VeriSM Certification

    Singapore's service economy is modernising fast under Smart Nation 2.0, and employers increasingly separate professionals who can manage services holistically from those tied to a single framework. Here is which side of that line VeriSM puts you on.

    Today

    Skilled in one framework, but employers want integrated service management

    After VeriSM

    Fluent in blending ITIL, Agile and DevOps through the VeriSM model

    Today

    Service delivery roles feel out of reach without a recognised credential

    After VeriSM

    Eligible for service delivery and IT service manager roles that value modern ITSM

    Today

    Limited leverage to negotiate in a competitive Singapore market

    After VeriSM

    A globally recognised EXIN credential that strengthens your position

    You earn your VeriSM Foundation

    Before

    Service management tied to a single prescriptive framework

    Now you have

    A flexible, context-driven approach you can apply to any organisation

    Before

    No recognised marker of modern service management knowledge

    Now you have

    An EXIN VeriSM Foundation credential recognised across 165+ countries

    Before

    Delivery focused, with limited view of service culture and strategy

    Now you have

    Consumer-centric thinking that links services to business outcomes

    Before

    Recognition limited when you change sector or employer

    Now you have

    A lifetime credential that travels across sectors and borders

    "The gap between running IT processes and leading modern services is a recognised credential, and the organisations that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor (Singapore) 2026; IMDA Singapore Digital Economy Report.

    How to Get VeriSM Foundation Certified in SingaporeStep-by-Step Certification Process

    The path to Online VeriSM Foundation certification follows a straightforward single-exam route. Complete the accredited training program, schedule the examination through EXIN, pass the assessment, and earn a globally recognized service management credential.

    Step 1: Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2: Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3: Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4: Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5: Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6: Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Step 1

    Enroll in VeriSM Foundation Training

    Enroll for an upcoming Online VeriSM Foundation course through Invensis Learning , an Accredited Partner of EXIN , and attend the 2-day training.

    Step 2

    Schedule the Exam

    Once you have completed the Online VeriSM Certification Training Course, you can schedule your exam online through the EXIN website. The exam is available in English, Portuguese, Chinese, Dutch, German, and Japanese.

    Step 3

    Take the Exam

    The VeriSM Foundation exam is a multiple-choice exam that consists of 40 questions. You have 60 minutes to complete the exam. The exam is closed-book, which means you cannot use any resources to help answer the questions.

    Step 4

    Qualify the Exam

    To pass the exam, you must score 65% or higher. You will receive your results immediately after you complete the exam.

    Step 5

    Get Certified

    Once you have passed the exam, you will be awarded the Online VeriSM Foundation certification.

    Step 6

    Maintain Your Certification

    Uphold the value of your VeriSM Foundation certification by engaging in continuous learning and acquiring Professional Development Units (PDUs).

    Module 1: The Service Organization

    • Organizational context
    • Organizational governance
    • Digital transformation

    Module 2: Service Culture

    • Define a service culture
    • Explain the elements of a service culture

    Module 3: People and Organizational Structure

    • Organization structure
    • Service management challenges

    Module 4: The VeriSM Model

    • The VeriSM model
    • Adapting the VeriSM model

    Module 5: Progressive Practices

    • Progressive practices

    Module 6: Innovative Technologies

    • Impact of technology

    Module 7: Getting Started

    • Getting started

    Course Curriculumof the VeriSM™ Foundation Certification Training

    The VeriSM Foundation curriculum follows the official IFDC VeriSM Foundation syllabus and covers seven modules across the digital service management lifecycle.

    • Organizational context
    • Organizational governance
    • Digital transformation

    Governance and context questions here connect directly to nearly every later module.

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    Skills You Will Build with VeriSM FoundationModern Service Management, End to End

    The VeriSM Foundation programme builds practical, framework-agnostic service management capability aligned to the seven EXIN VeriSM-F topic areas. By the end, you can explain the VeriSM model, apply the management mesh, and integrate modern practices with confidence.

    Understand Modern Service Management

    You will learn what VeriSM Foundation covers: how service organisations create value in the digital age, and why product-centric thinking gives way to outcome-based, consumer-centric service delivery.

    Apply the VeriSM Model and Management Mesh

    Work with the VeriSM model, its governance, principles and four stages (Define, Produce, Provide, Respond), and use the management mesh to combine resources, environment and practices for your context.

    Build a Consumer-Centric Service Culture

    Understand how service culture, values and behaviours shape service management, and how to place consumer outcomes and ethical, trusted service at the centre of delivery.

    Integrate Progressive Practices

    Learn how ITIL, Agile, DevOps, Lean and SIAM fit within the VeriSM mesh, and how to select and combine practices instead of following one prescriptive framework.

    Harness Innovative Technologies

    Explore how cloud, AI and automation, IoT and big data influence service management, and how to manage technology risk, security and data protection within VeriSM governance.

    Get Started with VeriSM

    Understand how organisations assess maturity, define their initial mesh and drive continuous improvement, so you can help begin and evolve a VeriSM journey at work.

    Who Should TakeVeriSM Foundation Certification Training in Singapore?

    Service Managers

    IT Architects

    Service Desk Manager

    Project Managers

    Process Owners

    Process Managers

    IT Manager

    Business Analysts

    Quality Managers

    Who Can Take This Certification Training

    VeriSM Foundation Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer collaborative classroom learning, live online sessions, team-based training, or personalized guidance, choose the option that best supports your service management learning and professional development journey.

    VeriSM™ Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SGD 1550

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    VeriSM™ Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom VeriSM Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official EXIN-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    VeriSM™ Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen service management capabilities, standardize operational practices, and support workforce development through customized team learning initiatives. This format is ideal for VeriSM Foundation training for companies in Singapore seeking to build modern service management capabilities across teams.

    Official EXIN-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    VeriSM™ Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format provides VeriSM Foundation coaching for professionals seeking individualized support and focused guidance on modern service management concepts and practices.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    VeriSM™ Foundation Live Virtual Training

    VeriSM™ Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SGD 1550

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This Virtual VeriSM Foundation training option enables professionals to participate from any location.

    Official EXIN-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Trusted VeriSM Training in SingaporeLed by Accredited Expert Trainers

    Invensis Learning delivers accredited, instructor-led VeriSM Foundation training for professionals and teams across Singapore who want to master modern, digital service management. As an EXIN partner and a trusted VeriSM Foundation training company, we combine expert trainers, EXIN-aligned courseware and flexible delivery to take you from first principles to a globally recognised credential. Whether you enrol as an individual or arrange corporate training for your team, our ISO-certified training operations, structured materials and dedicated support are built around practical understanding and exam readiness.

    • Accredited, expert-led trainers with real ITSM, Agile and DevOps experience
    • Live virtual, classroom and corporate training formats to fit your schedule
    • EXIN-aligned courseware mapped to all seven VeriSM Foundation topic areas
    • Full preparation for the 40-question, closed-book EXIN VeriSM-F exam
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Dedicated learner support before, during and after your training
    • Trusted by professionals and teams across 100+ countries

    50+

    Industries Served

    1-to-1

    Doubt-Clearing Sessions

    60+

    Global Course Portfolio

    100+

    Countries Served

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    VeriSM Foundation Training Locations in SingaporeInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    VeriSM Foundation Training Location in Singapore

    Marina Bay Sands Singapore, 10 Bayfront Ave, Singapore 018956

    VeriSM Foundation Training Location in Singapore

    The Ritz-Carlton, Millenia Singapore, Marina Bay 7, Raffles Ave., Singapore 039799

    corporate banner

    Corporate VeriSM Training, SingaporeService Skills for Teams

    Untitled

    • Customised VeriSM training for small, medium and large teams
    • Flexible delivery onsite, live virtual or hybrid across Singapore
    • Schedules aligned to your team's availability and business needs
    • Accredited trainers with ITSM, Agile and DevOps expertise
    • Role-based examples that fit your service management context
    • Dedicated coordination and reporting for corporate programmes
    • Scalable delivery for teams across Singapore and the region

    Trusted by Leading Organisations

    DBSSingtelGovTechOCBCNCSStarHub

    What Our Learners Say

    Untitled

    A Model That Ties Everything Together

    "The VeriSM Foundation course finally connected the ITIL, Agile and DevOps practices I use every day into one clear model. The trainer's examples made the management mesh easy to apply at work."

    Wei Lin Tan

    IT Service Analyst

    Untitled

    0/0

    The Step up I Needed

    "As someone moving from a support role into service delivery, this gave me the language and confidence to talk about service culture and value. I passed the EXIN exam on my first sitting."

    Arjun Menon

    Service Delivery Coordinator

    Untitled

    0/0

    Well Structured and Practical

    "Clear, well-paced sessions and strong exam preparation. The practice questions mirrored the real 40-question format closely, so there were no surprises on exam day."

    Nurul Aisyah

    IT Operations Executive

    Untitled

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    A Shared Language for Our Team

    "We enrolled our service management team to standardise how we blend frameworks across projects. VeriSM gave everyone a shared approach, and delivery has become far more consistent."

    Daniel Ong

    Head of IT Service Management

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    Tailored and Business-Relevant

    "Invensis tailored the corporate sessions to our banking context. The team now thinks in terms of consumer outcomes, not just processes, and that shift has improved how we run services."

    Priya Nair

    IT Transformation Lead

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    We also deliver VeriSM™ Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading VeriSM™ Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of VeriSM, the VeriSM model, the management mesh, and how organisations define their own flexible service management approach using practices such as ITIL, Agile and DevOps.

    General

    What is the EXIN VeriSM Foundation certification?

    VeriSM Foundation is EXIN's entry-level credential in modern, digital service management. It validates your understanding of VeriSM, the VeriSM model, the management mesh, and how organisations define their own flexible service management approach using practices such as ITIL, Agile and DevOps.

    Who should take VeriSM Foundation training?

    VeriSM Foundation suits IT and business professionals alike: service desk and service delivery staff, IT managers, and business professionals who work with service teams. There are no prerequisites, so it is open to anyone who wants to understand modern service management.

    Why choose Invensis Learning for VeriSM training in Singapore?

    Invensis Learning offers accredited, EXIN-aligned courseware, experienced trainers and flexible delivery, with full preparation for the VeriSM-F exam. Our training operations are ISO 9001:2015 and ISO 27001:2022 certified, so you learn with a trusted, quality-assured provider.

    Is VeriSM Foundation recognised in Singapore?

    Yes. VeriSM Foundation is awarded by EXIN, an internationally recognised examination institute operating in over 165 countries. It is valued by Singapore employers in banking, government, telecoms and IT services, particularly those modernising service delivery across multiple frameworks.

    How long is the VeriSM Foundation certification valid?

    VeriSM Foundation certification is valid for life. The credential does not expire, and there is no renewal, re-examination or continuing education requirement once you pass.

    Is VeriSM Foundation worth it?

    Yes. VeriSM Foundation gives you a modern, vendor-neutral service management credential that maps to in-demand roles such as service delivery manager and IT service manager, where Singapore salaries average around S$99,000. It is also the entry point to the wider EXIN VeriSM scheme.

    Pricing

    How much does VeriSM Foundation training cost in Singapore?

    VeriSM Foundation training fees vary by format and schedule, so pricing is available on request. The fee typically bundles courseware, exam preparation and learner support. Talk to a learning advisor for a quote that fits you or your team.

    What is included in the VeriSM Foundation course fee?

    The training fee usually includes EXIN-aligned courseware covering all seven topic areas, live instructor-led sessions, practice questions and mock assessments, learner support, and a course completion certificate. Confirm the exact inclusions for your chosen plan.

    Is the EXIN exam fee included in the training price?

    The exam is often bundled with accredited training, but EXIN pricing varies by region and purchasing channel. Confirm whether the exam voucher is included in your package when you enrol, or ask us to arrange it for you.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service management teams. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits your enrolment.

    Exam

    What is the format of the EXIN VeriSM Foundation exam?

    The VeriSM-F exam has 40 multiple-choice questions to be completed in 60 minutes. It is closed book with single-answer questions, and can be taken online with EXIN proctoring or at an accredited test location.

    What is the passing score for VeriSM Foundation?

    The pass mark is 65 percent, so you must answer at least 26 of the 40 questions correctly. Our training and practice questions are designed to prepare you thoroughly for this threshold.

    Are there prerequisites for the VeriSM Foundation exam?

    No. VeriSM Foundation has no formal prerequisites. It is the entry-level credential in the EXIN VeriSM scheme and is open to everyone, regardless of education, experience or prior service management knowledge.

    Where and how can I take the VeriSM-F exam?

    You can take the exam online through EXIN's proctored exam system from home or the office, or at an accredited testing location. It is typically arranged through your training provider as part of a training and exam package.

    What if I do not pass the first time?

    If you do not pass, you can re-sit the exam. Our trainers provide revision guidance and practice questions to help you strengthen weak areas before your next attempt. Confirm the re-sit fee and policy with EXIN or our team.

    What standard is the VeriSM Foundation exam based on?

    The exam is based on the current EXIN VeriSM Foundation Examination Specification, covering seven topic areas: The Service Organization, Service Culture, People and Organizational Structure, the VeriSM model, Progressive Practices, Innovative Technologies and Getting Started.

    Course Content

    What topics does VeriSM Foundation cover?

    The training covers seven topic areas per the EXIN specification: The Service Organization (10%), Service Culture (15%), People and Organizational Structure (10%), the VeriSM model (25%), Progressive Practices (17.5%), Innovative Technologies (10%) and Getting Started (12.5%).

    Can a beginner take VeriSM Foundation?

    Yes. No prior service management knowledge is required. VeriSM Foundation is designed to be accessible to both IT and business professionals, and the training builds your understanding from first principles.

    What learning materials are provided?

    You receive EXIN-aligned courseware mapped to the seven topic areas, along with practice questions, quizzes, revision aids and reference material on the VeriSM model and management mesh to support your exam preparation.

    Does the course include practice questions and mock tests?

    Yes. The programme includes practice questions and mock assessments modelled on the 40-question exam format, helping you identify weak areas and build confidence before you sit the VeriSM-F exam.

    How long is the VeriSM Foundation training?

    The training is typically delivered as a 16-hour programme, usually over two days, or in an extended format across four half-days. It covers all seven topic areas and prepares you for the exam.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom training, and customised corporate group training, so you can choose the format that best fits your schedule and learning style.

    Can I reschedule or transfer to another batch?

    Yes. Flexible options let you reschedule or transfer to another batch when your plans change. Contact our support team and we will help you move to a suitable upcoming session.

    What support do I get during the training?

    You get accredited, expert-led trainers, interactive Q&A during sessions, practice resources, and dedicated learner support before, during and after the training to keep you on track to certification.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.