ITIL 5 Foundation Certification Training in Singapore

From Study to Certified

Master modern digital product and service management with instructor-led ITIL Version 5 Foundation certification training in Singapore. Built for IT and business professionals, this PeopleCert-aligned programme covers the ITIL Value System, the seven guiding principles and value streams, and prepares you for the ITIL 5 (Version 5.0) exam recognised by employers across the island.

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Build Modern IT Service Skills with ITIL 5 in Singapore

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What Is ITIL 5 Foundation Certification?The Digital-Era Service Framework

ITIL 5 Foundation certification training in Singapore introduces you to ITIL Version 5 Foundation (ITIL 5-F), the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It gives IT and business professionals a shared language for digital product and service management in the modern digital era.

The programme is aligned to the ITIL 5 (Version 5.0) syllabus and the ITIL 5 Foundation publication. You learn the ITIL Value System, value co-creation, the four dimensions, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management. It prepares you for the 40-question, 60-minute closed-book exam, where a 65% score (26 of 40) earns the credential.

Whether you support Singapore's banks, government digital services or a regional GCC, ITIL 5-F proves you can help create, deliver and continually improve value. Start your ITIL 5 journey with Invensis Learning.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Singapore designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Singapore
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Singapore

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Singapore
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Singapore
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in SingaporeDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

How ITIL 5 Foundation Advances Your CareerValue for Individuals and Teams

For Individuals

ITIL 5 Foundation helps IT and business professionals turn service delivery into measurable value. The course suits service desk analysts, IT operations staff, DevOps and Agile practitioners, product owners, and anyone new to ITIL who wants the current framework. With no prerequisites, ITIL 5-F is open to all. You leave able to apply the ITIL Value System, work across the four dimensions, and use value stream mapping to improve flow and outcomes.

If you want a modern, employer-valued ITSM credential recognised across Singapore and worldwide, ITIL 5 Foundation is a clear first step. You gain digital service management knowledge, structured exam preparation, and a supported path from learning to certification.

Earn a globally recognised, current-edition ITSM credential from AXELOS (PeopleCert)
Speak the modern language of digital product and service management
Stand out for service desk, incident, change and service delivery roles in Singapore
Apply the ITIL Value System and seven guiding principles to real service work
Move up from ITIL 4 knowledge to the latest fifth iteration of the framework
Build value-stream and continual-improvement skills employers are short of
Gain the entry credential for higher ITIL 5 qualifications
Prove your capability with a certificate valid for three years

For Organizations

ITIL 5 Foundation group training helps organisations raise service management maturity by equipping teams with a common framework. Training can be delivered for IT operations, service desks, product teams or whole departments across Singapore. For organisations modernising digital services under Smart Nation and regulatory pressure, ITIL 5-F provides a scalable, consistent foundation.

If your teams struggle to link digital delivery to value and outcomes, ITIL 5 group training creates a shared service management language. Staff gain a standardised approach to co-creating value, managing the service lifecycle and improving continually.

Builds a shared ITIL 5 vocabulary across IT, product and business teams
Improves incident, change and service management maturity
Connects digital delivery to value co-creation and customer outcomes
Embeds continual improvement and value-stream thinking into operations
Supports the move from ITIL 4 practices to the ITIL 5 Value System
Standardises service management across business units and suppliers
Offers flexible delivery for onsite or live virtual team cohorts
Strengthens compliance and service governance in regulated sectors

ITIL V5 Foundation Exam Format in SingaporeWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Singapore

The total cost of getting ITIL V5 Foundation certified in Singapore includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Singapore delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Singapore is SGD 1790

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your ITIL 5 Career Outlook in SingaporeWhere the Skills Take You

ITIL is the world's most widely adopted service management framework, and Singapore's banks, government agencies, telcos and GCCs rely on it to keep digital services running. As Smart Nation 2.0 scales public digital services and regulated finance tightens IT governance, employers increasingly want professionals fluent in the current ITIL 5 framework. Demand spans the service career ladder, from service desk analyst to incident, change and service delivery manager, and here is what the market is telling us right now.

S$95,227

Average IT service manager salary, Singapore

per year, PayScale 2026

S$13k-186k

ITIL-certified pay band, Singapore

PayScale 2026, 159 profiles

4,380+

Open ITSM roles listed, Singapore

Glassdoor 2026

Smart Nation 2.0

Public-sector digital driver

GovTech, launched 2024

SECTORS HIRING

—Banking, Financial Services and Insurance
—Government and Public Sector (Smart Nation)
—Telecommunications and Media
—Healthcare and Life Sciences
—Aviation, Transport and Logistics
—Technology, GCCs and IT Services

GROWTH TRENDS

—Smart Nation 2.0 expanding digital government service delivery
—MAS-regulated finance demanding strong IT service governance
—Cloud, AI and DevOps adoption reshaping ITSM practice
—Shift from ITIL 4 to ITIL 5 driving re-skilling demand
—Regional GCCs and hubs concentrating ITSM roles in Singapore
—Value-stream and continual-improvement skills in short supply

Sources: PayScale, Glassdoor, Indeed, Robert Half (Singapore) 2026; GovTech Smart Nation 2.0.

Designation

ITIL Version 5 Foundation Certified Professionals in Singapore : Salary Insights and Trends

Hiring Companies in Singapore

S$36K

Min

S$48K

Average

S$66K

Max

PayScale · Glassdoor (Singapore) 2026

SingHealthSingtelNCSStarHub

Source: SingHealth · Singtel · NCS · StarHub

What Is Fuelling Demand for ITIL Skills in Singapore

Regulated Finance Needs Service Governance

Singapore's MAS-regulated banks and insurers demand strong incident, change and service management controls. ITIL 5 gives teams the governance discipline these environments require.

ITIL 5 builds service governance and control skills

Smart Nation Raises the Service Bar

GovTech's push for secure, resilient and user-centric public services raises expectations for ITSM maturity. ITIL 5 practices help agencies deliver dependable digital services.

ITIL 5 builds resilient digital service skills

Cloud and AI Outpace Legacy Processes

Fast cloud, AI and DevOps adoption leaves gaps between tooling and value. Value Stream Mapping and Management in ITIL 5 closes those gaps and improves flow.

ITIL 5 builds value-stream and flow skills

ITIL 4 to ITIL 5 Skills Gap

As organisations move to the fifth iteration of ITIL, they need people fluent in the ITIL Value System and product and service lifecycle, not just older ITIL 4 concepts.

ITIL 5 updates teams to the current framework

Digital Value Leakage

Weak links between strategy and delivery cause value to leak away. The ITIL continual improvement model helps teams find waste and rebalance work toward outcomes.

ITIL 5 builds continual-improvement skills

Tight Market for ITSM Talent

Singapore's competitive tech labour market leaves service management and value-stream roles hard to fill. A current-edition ITIL credential makes candidates stand out.

ITIL 5 helps certified professionals stand out

Sources: GovTech Smart Nation 2.0; MAS technology risk guidance; Indeed, Glassdoor, Robert Half (Singapore) 2026.

ITIL 5 Foundation is more than a certificate. It is a shared framework for creating and improving digital value. Join professionals across Singapore who turn service delivery into measurable outcomes. Start your ITIL 5 journey today.

Your Singapore Career Transformation

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

Singapore's digital economy is expanding with Smart Nation programmes and regulated-sector modernisation, and employers increasingly separate professionals who know the current ITIL framework from those who do not. Here is which side of that line you want to be on.

Today

Pay capped in a support role with limited leverage in the Singapore market

After ITIL 5

IT service management roles in Singapore average around S$95,000, with delivery and head-of-service bands reaching well above

Today

Pay capped in a support role with limited leverage in the Singapore market

Today

Passed over for roles that list a current ITIL certification as preferred

After ITIL 5

Eligible for ITSM roles across finance, government, telco and GCC employers

Today

Passed over for roles that list a current ITIL certification as preferred

Today

Confident in day-to-day support, but missing the modern service framework

After ITIL 5

Fluent in the service lifecycle and continual improvement employers now expect

Today

Confident in day-to-day support, but missing the modern service framework

You earn your ITIL 5 Foundation

Before

Service management skills that are informal and hard to prove to employers

Now you have

A current-edition ITIL credential recognised by Singapore and global employers

Before

Service management skills that are informal and hard to prove to employers

Before

Stuck in a support role with no framework to move into service leadership

Now you have

A clear path into incident, change and service delivery management roles

Before

Stuck in a support role with no framework to move into service leadership

Before

Task-focused, with little visibility of how work co-creates value

Now you have

Command of the ITIL Value System, guiding principles and value streams

Before

Task-focused, with little visibility of how work co-creates value

Before

Knowledge tied to the previous edition as employers move to ITIL 5

Now you have

The latest fifth-iteration knowledge, not just older ITIL 4 concepts

Before

Knowledge tied to the previous edition as employers move to ITIL 5

"The gap between running tasks and managing services is increasingly a recognised framework, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, Glassdoor, Robert Half (Singapore) 2026.

How to Get ITIL V5 Founfdation Certified in SingaporeStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Singapore is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

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Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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Skills You Will Master with ITIL 5Capabilities for Modern Service Teams

The skills covered in ITIL 5 Foundation give you a modern, practical toolkit for digital product and service management. By the end of the programme you can apply the ITIL Value System, work across the four dimensions, and use value streams to improve flow and outcomes across the service lifecycle.

Apply the ITIL Value System

Use the ITIL Value System to bring guiding principles, governance, value chain activities, management practices and continual improvement together into one operating model for digital services.

Co-Create Value with Stakeholders

Balance the outcomes, costs, risks, experience and sustainability that matter to consumers, and collaborate with users, partners and suppliers to co-create value rather than just deliver outputs.

Work Across the Four Dimensions

Manage organisations and people, value streams and processes, information and technology, and partners and suppliers holistically, so no dimension of service management is neglected.

Run the Product and Service Lifecycle

Move digital products and services through discovery, design, build, operation, and delivery and support, and see how each phase works together to create sustained value.

Map and Manage Value Streams

Identify, map and improve value streams to boost flow, visibility and outcomes, using value stream mapping to make work visible, expose waste and design better delivery.

Drive Continual Improvement

Apply the ITIL continual improvement model and the seven guiding principles to keep services adapting and improving in a fast-changing digital environment.

Who Should TakeITIL V5 Foundation Certification Training in Singapore?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Untitled

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

SGD 1790

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

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Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

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Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Singapore?

As a trusted ITIL Version 5 Foundation training company in Singapore, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations across Singapore who want the current, employer-valued ITSM credential. Our programmes combine PeopleCert-accredited instructors, flexible delivery, organised courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

PeopleCert Accredited Training Organization delivering current ITIL 5 Foundation courseware
ISO 9001:2015 and ISO 27001:2022 certified training and information-security operation
PeopleCert-accredited trainers with real IT service management experience
Flexible live virtual (online), classroom and corporate group formats
ITIL 5 mock exams and practice questions aligned to the 40-question format
First-attempt exam guidance and post-training email support
Recognised training delivered to learners across 100+ countries
Dedicated learner support before, during and after your training

60+

Global Course Portfolio

100+

Countries Served

ISO 9001

Quality Management

200K+

Professionals Trained

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in SingaporeAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Singapore

Marina Bay Sands Singapore, 10 Bayfront Ave, Singapore 018956

ITIL Version 5 Foundation in Singapore

The Ritz-Carlton, Millenia Singapore, Marina Bay 7, Raffles Ave., Singapore 039799

ITIL Version 5 Foundation in Singapore

Marina Bay Sands Singapore, 10 Bayfront Ave, Singapore 018956

ITIL Version 5 Foundation in Singapore

The Ritz-Carlton, Millenia Singapore, Marina Bay 7, Raffles Ave., Singapore 039799

Corporate ITIL 5 Foundation TrainingFor Your Teams

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Suitable for small, medium and large teams across Singapore
Customised schedules aligned with your team's availability
Flexible delivery through onsite, live virtual or hybrid formats
PeopleCert-accredited trainers with real ITSM and industry experience
Role-based, sector-relevant examples for better workplace application
Dedicated coordination and support for corporate training programmes
Scalable delivery for teams across Singapore and global locations

What Our Learners Say

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Passed First Time and Applied It at Work

"The trainer made the ITIL Value System and value streams genuinely click for me. I passed the 40-question exam on my first attempt and now use the guiding principles every day on our service desk."

Wei Ling Tan

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0/0

A Clean Upgrade to ITIL 5

"Coming from ITIL 4, I wanted the current edition. The course explained the product and service lifecycle and continual improvement clearly, and the mock exams matched the real thing closely."

Arjun Menon

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Beginner Friendly and Practical

"As someone newer to ITSM, I appreciated how approachable the sessions were. The four dimensions and value stream mapping felt practical, not just theory, and support after the class was quick."

Siti Rahman

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0/0

Standardised Our Service Practice

"We trained our operations team through Invensis Learning to align everyone on ITIL 5. The shared language improved how we handle incidents and changes, and the corporate scheduling fit our shifts."

Daniel Koh

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Smooth Corporate Rollout

"The corporate programme was well organised from enquiry to certification. Our staff moved from ITIL 4 to the current framework with confidence, and the trainers tailored examples to our digital services."

Priya Nair

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4.6

Ratings

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Happy Learners

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Locations Worldwide

99%

Training Satisfaction

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Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

Yes. ITIL is the world's most widely adopted service management framework, and Singapore's banks, government agencies, telcos and GCCs actively hire ITIL-aware professionals. ITIL 5 Foundation proves you understand the current, digital-era framework, and IT service management roles here average around S$95,000 a year.

General

Is the ITIL 5 Foundation certification worth it in Singapore?

What is ITIL 5 Foundation?

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

How is ITIL 5 different from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of ITIL. Compared with ITIL 4, it puts explicit focus on digital product and service management, makes the product and service lifecycle a core element, adds Value Stream Mapping and Management as a dedicated topic, and updates the Service Value System into the ITIL Value System.

Who should take ITIL 5 Foundation?

It suits IT service management staff, service desk and operations professionals, DevOps, Agile and SRE practitioners, product owners, and business professionals working with digital service teams. It is also the modern entry point for anyone new to ITIL or updating from ITIL 4.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation is valid for three years. To keep it active, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

Pricing

What is included in the ITIL 5 Foundation course fee?

The fee typically includes ITIL 5-aligned courseware, instructor-led sessions, mock exams and practice questions, case studies, and post-training support. Exam voucher inclusion varies by package. Request a quote to confirm what your Singapore batch includes.

How much does ITIL 5 Foundation training cost in Singapore?

Pricing depends on the format you choose, such as live virtual, classroom or corporate group training. Fees are available on request. Talk to a learning advisor for current Singapore pricing and any group or corporate rates.

Is the exam fee included in the training price?

It depends on the package. PeopleCert bills the exam fee, and it may be bundled into a training and exam package or purchased separately. Confirm whether your selected plan includes the ITIL 5 Foundation exam voucher when you request a quote.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations teams, service desks and departments. Ask about corporate or group pricing for your Singapore team.

What payment options are available?

We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It is based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert).

What is the passing score for ITIL 5 Foundation?

You need 65% to pass, which means answering at least 26 of the 40 questions correctly. The course includes mock exams and practice questions to help you reach that mark with confidence.

Are there any prerequisites for the ITIL 5 Foundation exam?

No. ITIL 5 Foundation has no formal prerequisites and is open to everyone, regardless of education, experience or prior ITIL knowledge. You do not need ITIL 4 Foundation to take it.

Where can I take the ITIL 5 Foundation exam in Singapore?

You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. It is usually arranged through an Accredited Training Organization as part of a training and exam package.

What if I do not pass on the first attempt?

You can re-sit the ITIL 5 Foundation exam. Our trainers provide first-attempt guidance, mock exams and revision support to help you pass, and can advise on PeopleCert's re-sit process. Verify current re-sit fees and policy at peoplecert.org.

Course Content

What topics does the ITIL 5 Foundation training cover?

Training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management.

Can a beginner take ITIL 5 Foundation?

Yes. ITIL 5 Foundation is designed as an accessible entry point and needs no prior ITIL or ITSM knowledge. The training explains each concept from the ground up, with practical examples and case studies to build understanding.

What are the seven ITIL guiding principles?

They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The course shows how to apply each in digital service decisions.

Is the courseware aligned with the latest ITIL version?

Yes. The courseware is aligned to the current ITIL 5 (Version 5.0) syllabus and the ITIL 5 Foundation publication from AXELOS (PeopleCert), so you learn the latest fifth iteration of the framework.

How long is the ITIL 5 Foundation training?

The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days depending on the schedule format. It covers all nine topic areas and prepares you for the exam.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches to get started.

What training formats are available in Singapore?

We offer live virtual (online) instructor-led training, classroom sessions, and customised corporate group training, so you can pick the format that fits your schedule and learning style.

How soon can I start?

New cohorts run regularly across live virtual and corporate formats. Check upcoming schedules or talk to a learning advisor to find the next batch that suits your calendar in Singapore.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange a change to your enrolment.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in SingaporeWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Your ITIL 5 Career Outlook in SingaporeWhere the Skills Take You

ITIL 5 Foundation Certification Training in Singapore

What Is ITIL 5 Foundation Certification?UntitledThe Digital-Era Service Framework

What Is ITIL 5 Foundation Certification?The Digital-Era Service Framework

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in SingaporeDo You Qualify for the ITIL V5 Foundation Exam?

How ITIL 5 Foundation Advances Your CareerValue for Individuals and Teams

ITIL V5 Foundation Exam Format in SingaporeWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Singapore

Your ITIL 5 Career Outlook in SingaporeWhere the Skills Take You

SECTORS HIRING

GROWTH TRENDS

What Is Fuelling Demand for ITIL Skills in Singapore

Regulated Finance Needs Service Governance

Smart Nation Raises the Service Bar

Cloud and AI Outpace Legacy Processes

ITIL 4 to ITIL 5 Skills Gap

Digital Value Leakage

Tight Market for ITSM Talent

Where You Stand Today,

And Where ITIL 5 Foundation Takes You

How to Get ITIL V5 Founfdation Certified in SingaporeStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Master with ITIL 5Capabilities for Modern Service Teams

Apply the ITIL Value System

Co-Create Value with Stakeholders

Work Across the Four Dimensions

Run the Product and Service Lifecycle

Map and Manage Value Streams

Drive Continual Improvement

Who Should TakeITIL V5 Foundation Certification Training in Singapore?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis LearningFor ITIL 5 Foundation Certification Training in Singapore?

ITIL Version 5 Foundation Training Locations in SingaporeAll our classroom training is now available online at your convenience

Corporate ITIL 5 Foundation TrainingFor Your Teams

What Our Learners Say

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