Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value. This ITIL 5 Foundation certification training in Riyadh gives IT and business professionals a current-edition, globally recognised ITSM credential built for the digital era. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. Riyadh's Vision 2030 digital transformation, with tech roles opening across government, banking and telecoms, makes proven service management skills more valuable than ever. Whether you are new to ITIL or updating from ITIL 4, the course prepares you for the 40-question Foundation exam and the roles that follow. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riyadh, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry into Digital Service Management

    The ITIL 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert), introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value. This ITIL 5 Foundation certification training in Riyadh gives IT and business professionals a current-edition, globally recognised ITSM credential built for the digital era.

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, adding an explicit focus on the product and service lifecycle, value co-creation, and Value Stream Mapping and Management. Riyadh's Vision 2030 digital transformation, with tech roles opening across government, banking and telecoms, makes proven service management skills more valuable than ever.

    Whether you are new to ITIL or updating from ITIL 4, the course prepares you for the 40-question Foundation exam and the roles that follow. Start your ITIL journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Riyadh, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Riyadh designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Riyadh
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Riyadh

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Riyadh
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Riyadh
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in RiyadhDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Earn Your ITIL 5 Foundation Credential?The Value You Take Back to Work

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the Foundation exam. The programme suits service desk staff, IT operations professionals, product owners and DevOps or Agile practitioners who want a current-edition ITSM credential. Whether you are entering IT service management, moving up from a support role, or updating from ITIL 4 in a Riyadh government, banking or telecom team, this training builds the digital-era knowledge employers now expect.

    If you want to prove your service management skills with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, the guiding principles, value stream thinking, and a structured, supported path to certification.

    • Prove current-edition ITSM knowledge with a globally recognised AXELOS (PeopleCert) credential
    • Position yourself for service desk, incident, change and service delivery roles across Riyadh
    • Master digital product and service management aligned to how modern IT teams actually work
    • Stand out in Saudi Arabia's Vision 2030 job market with a future-facing service management skill
    • Learn the ITIL Value System, seven guiding principles and value stream thinking in two days
    • Start with no prerequisites, whether you are new to ITIL or updating from ITIL 4
    • Earn a credential valid for three years and recognised by employers worldwide
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations build modern service management capability by equipping teams with the ITIL Value System, guiding principles and value stream thinking. Training can be delivered for IT operations, service desks, or whole digital delivery groups. For Riyadh organisations connecting IT services to Vision 2030 outcomes, this training provides a scalable, flexible way to raise service quality.

    If your teams run digital services on informal, inconsistent practices, ITIL 5 Foundation group training creates a shared service management language. Teams gain a standardised approach to value co-creation, continual improvement and delivery.

    • Builds a consistent, current-edition service management standard across IT teams
    • Aligns support, operations and delivery around the ITIL Value System
    • Improves incident, change and service delivery outcomes for digital services
    • Supports Vision 2030 digital transformation and cloud migration goals
    • Enables customised training aligned with your sector and service model
    • Standardises ways of working across departments and business units
    • Provides flexible onsite, live virtual and hybrid delivery for teams
    • Strengthens in-house service management capability and retention

    ITIL V5 Foundation Exam Format in RiyadhWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Riyadh

    The total cost of getting ITIL V5 Foundation certified in Riyadh includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Riyadh delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Riyadh is SAR 5360

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    IT Service Management Careers in RiyadhRoles, Demand and Earning Power

    ITIL 5 Foundation has quickly become a sought-after marker of modern service management skill across Riyadh, valued by government digital programmes, banks, telecoms and IT services firms delivering Vision 2030. As the Kingdom opens more than 150,000 tech roles in 2026 and migrates services to the cloud, employers want professionals who can run incidents, changes and service delivery to a recognised standard. Demand spans service desk analyst through to IT service manager and service delivery lead, and here is what the market shows.

    SAR 294,000

    Average IT Service Manager salary, Riyadh

    per year, Glassdoor 2026

    SAR 300,000

    Service Delivery Manager, Riyadh

    average per year, market estimate 2026

    150,000+

    Tech roles opening in the Kingdom

    projected 2026

    95%+

    Riyadh 5G coverage

    Riyadh digital strategy 2026

    SECTORS HIRING

    • —Government and Digital Public Services
    • —Banking, Financial Services and Insurance
    • —Telecommunications and 5G Operators
    • —Oil, Gas and Energy
    • —IT Services, Cloud and Managed Services
    • —Giga-Projects and Smart Cities

    GROWTH TRENDS

    • —Vision 2030 digital transformation across government and enterprise
    • —150,000+ tech roles projected to open in the Kingdom in 2026
    • —Riyadh 5G coverage above 95%, driving digital service demand
    • —National Strategy for Data and AI expanding IT operations teams
    • —Cloud migration and giga-projects raising demand for ITSM governance
    • —Saudisation lifting local hiring for certified IT professionals

    Sources: Glassdoor, PayScale, GulfTalent, Hays Saudi Arabia Salary Guide 2026; Vision 2030, Riyadh Digital Strategy, MCIT (2026).

    Why Service Management Skills Are in Demand in Riyadh

    Digital Government at Scale

    Vision 2030 has moved hundreds of public services online, yet many Saudi entities lack a standard service management layer, exactly the gap ITIL 5 practices are built to close.

    ITIL 5 Foundation builds service management skills

    Cloud Migration Pressure

    As Riyadh enterprises move workloads to the cloud, teams need consistent incident, change and service delivery practices to keep digital services reliable and secure.

    ITIL 5 Foundation builds incident and change skills

    Always-On Service Expectations

    Citizens and customers now expect always-on digital services, raising demand for professionals who can manage value streams, flow and continual improvement.

    ITIL 5 Foundation builds continual improvement skills

    ITSM Talent Shortage

    The Kingdom's IT pool is deep in developers but thin in certified service management professionals, making current-edition ITIL holders rare and sought-after.

    ITIL 5 Foundation makes certified talent stand out

    Legacy to Digital Product Shift

    Organisations are moving from traditional IT support to digital product and service management, the core focus of ITIL 5, and need people fluent in the new model.

    ITIL 5 Foundation builds digital product skills

    Governance and Value Assurance

    Boards funding giga-projects and transformation want proof that IT spend delivers value, driving demand for service governance and value stream measurement.

    ITIL 5 Foundation builds value assurance skills

    Sources: Vision 2030, Riyadh Digital Strategy, MCIT; Bayt, LinkedIn, GulfTalent (Saudi Arabia) 2026.

    ITIL 5 Foundation is more than a credential. It is a career step for anyone running digital services in Riyadh. Join professionals who manage value, quality and continual improvement to a recognised standard. Start your journey today.

    Your Riyadh Career Transformation

    Where You Stand Before and After ITIL 5 Foundation

    The Career Shift This Credential Delivers

    Riyadh's IT market is expanding fast with Vision 2030, and employers increasingly separate professionals who hold a current service management credential from those who do not. Here is which side of that line you want to be on.

    Today

    Pay tied to years served, with little leverage to negotiate in the Riyadh market

    After ITIL 5

    IT service manager roles in Riyadh average around SAR 294,000 a year, with delivery leads higher

    Today

    Passed over for roles that list ITIL as preferred or required

    After ITIL 5

    Eligible for ITSM roles across government, banking, telecom and cloud services

    Today

    Confident running tickets, but employers want current-edition ITIL

    After ITIL 5

    Aligned to ITIL 5, the latest evolution of the world's leading ITSM framework

    You earn ITIL 5 Foundation

    Before

    Service management skill is assumed from experience, not proven by a credential

    Now you have

    A current AXELOS (PeopleCert) credential recognised across the Kingdom and worldwide

    Before

    Limited to support tasks with no formal service management framework

    Now you have

    A clear route into incident, change and service delivery roles

    Before

    Working to local, informal ways of running IT services

    Now you have

    Fluent in the ITIL Value System, guiding principles and value stream management

    Before

    Recognition fades when you change employer or sector

    Now you have

    A globally portable credential valued across BFSI, telecom, government and IT services

    "The gap between doing IT support and managing digital services is increasingly a recognised credential, and Riyadh's employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, PayScale, Hays Saudi Arabia Salary Guide 2026.

    How to Get ITIL V5 Founfdation Certified in Riyadh Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Riyadh is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    100% Secure and Safe download

    The Service Management Skills You Will GainThe Nine ITIL 5 Topic Areas in Practice

    This ITIL 5 Foundation course builds practical, current-edition service management capability across all nine topic areas of the official AXELOS (PeopleCert) syllabus. By the end, you can explain digital product and service management, apply the guiding principles, and map value streams to improve flow and outcomes.

    Digital Product and Service Management

    Explain what sets digital products and services apart, how value is created across their lifecycle, and why continual improvement is foundational to modern IT service management.

    Value Co-Creation

    Understand how value is co-created with consumers and stakeholders, balancing outcomes, costs, risks, experience and sustainability rather than focusing on outputs alone.

    The Four Dimensions

    Apply the four dimensions of service management, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic view.

    The ITIL Value System

    Describe how guiding principles, governance, value chain activities, management practices and continual improvement combine into one integrated ITIL Value System.

    The Seven Guiding Principles

    Use the guiding principles, from focus on value to optimise and automate, to make better decisions and adapt ITIL practices to real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore the role of ITIL management practices such as incident, problem and change enablement, and how official practice guides support consistent ways of working.

    Continual Improvement and Value Streams

    Apply the continual improvement model and value stream mapping to make work visible, reduce waste, and improve flow, visibility and outcomes.

    Who Should TakeITIL V5 Foundation Certification Training in Riyadh?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SAR 5360

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SAR 5360

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Riyadh?

    Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Riyadh looking to build modern service management capability and prepare for the Foundation exam. Our programmes combine PeopleCert-aligned instructors, flexible delivery formats, organised courseware, and learner-focused support. Whether you are enrolling as an individual learner or planning corporate training for your team, Invensis Learning, a trusted ITIL 5 Foundation training company in Riyadh, provides a professional training experience built around practical understanding, real-world application, and measurable learning outcomes.

    • PeopleCert-aligned courseware and qualified, accredited trainers
    • Live virtual, classroom and corporate training formats to fit your schedule
    • Practical case studies drawn from real IT service delivery scenarios
    • Mock exams and practice questions mapped to the ITIL 5 Foundation exam
    • First-attempt exam guidance and dedicated post-training support
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Trusted by professionals and teams across the Middle East and worldwide
    • Flexible schedules for working professionals and corporate groups in Riyadh

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in RiyadhInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Riyadh

    The Ritz-Carlton Riyadh, Riyadh

    ITIL Version 5 Foundation Training Location in Riyadh

    Four Seasons Hotel, King Fahd Branch Road, Al-Wurud, Riyadh, Riyadh Governorate, Riyadh Region, 12215, Saudi Arabia

    corporate banner

    Corporate ITIL 5 Foundation Training in RiyadhFor Your Teams

    Untitled

    • Upskill whole IT and service teams to a consistent, current-edition ITIL standard
    • Flexible onsite, live virtual or hybrid delivery across Riyadh and the Kingdom
    • Customised schedules aligned to your team's availability and workload
    • Role-based examples drawn from your sector for stronger workplace application
    • Progress tracking, assessments and dedicated coordination for group training
    • Volume-based pricing for departments, PMOs and IT service functions
    • PeopleCert-aligned trainers with real IT service management experience

    Leading Organisations

    StcSaudi AramcoAl Rajhi BankSABICElmMobily

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and the guiding principles in a way that mapped straight onto our service desk. I passed the Foundation exam on my first attempt and now handle incidents and changes with far more structure."

    Abdullah Al-Harbi

    Service Desk Lead

    Untitled

    0/0

    A Clear Update from ITIL 4

    "Coming from ITIL 4, I wanted to understand what changed in ITIL 5. The lessons on the product and service lifecycle and value stream mapping were clear and practical. The mock exams matched the real exam format closely."

    Reem Al-Qahtani

    IT Operations Analyst

    Untitled

    0/0

    Beginner Friendly and Practical

    "I joined with no prior ITIL knowledge and the course still made sense from day one. The digital product and service management concepts helped me speak the same language as our IT teams and move towards a service manager role."

    Omar Nasser

    Aspiring IT Service Manager

    Untitled

    0/0

    Standardised Our Team's Practices

    "We trained our operations team ahead of a major cloud migration. The onsite sessions were tailored to our services, and the team now applies continual improvement and change enablement consistently. Coordination with Invensis was smooth throughout."

    Khalid Al-Otaibi

    IT Operations Manager, Banking Sector

    Untitled

    0/0

    Ideal for Large Group Training

    "As an L&D lead in a government digital programme, I needed a current-edition credential for a large group. The flexible virtual delivery and progress reporting made it easy to run, and completion rates were excellent. A strong corporate training partner."

    Sara Al-Dossari

    Learning and Development Lead, Public Sector

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    0/0



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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation is a current-edition, globally recognised ITSM credential from AXELOS (PeopleCert), valued by Riyadh employers across government, banking, telecom and IT services. With Vision 2030 opening more than 150,000 tech roles in 2026, proven service management skills help you move into incident, change and service delivery roles.

    General

    Is ITIL 5 Foundation worth it for a career in Riyadh?

    Yes. ITIL 5 Foundation is a current-edition, globally recognised ITSM credential from AXELOS (PeopleCert), valued by Riyadh employers across government, banking, telecom and IT services. With Vision 2030 opening more than 150,000 tech roles in 2026, proven service management skills help you move into incident, change and service delivery roles.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value in modern digital environments.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era emphasis.

    Do I need ITIL 4 Foundation before ITIL 5 Foundation?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    What is included in the ITIL 5 Foundation course fee?

    The training fee typically includes PeopleCert-aligned courseware, practice questions, mock exams, case studies, first-attempt exam guidance and learner support. The exam voucher is often bundled with accredited training. For exact inclusions and a quote for Riyadh, request a quote from a learning advisor.

    How much does ITIL 5 Foundation training cost in Riyadh?

    Pricing varies by format, schedule and whether the exam voucher is bundled. Instructor-led and corporate options are quoted on request for Riyadh learners. Contact a learning advisor for current pricing and group rates.

    How much is the ITIL 5 Foundation exam fee?

    The exam fee is set by PeopleCert and varies by region and purchasing channel, so it is billed separately from training unless bundled. Confirm the current exam price at peoplecert.org, or ask us about training and exam packages.

    Do you offer group or corporate discounts in Riyadh?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desks and digital teams across Riyadh. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions. It is based on the ITIL 5 Foundation (Version 5.0) syllabus and covers nine topic areas, from digital product and service management to value stream management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and a time limit of 60 minutes (one hour). It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Broad understanding across all nine topic areas is the best way to prepare.

    Where can I take the ITIL 5 Foundation exam in Riyadh?

    You can sit the exam online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is often arranged through an Accredited Training Organization as part of a training and exam package.

    What happens if I do not pass the first time?

    You can resit the ITIL 5 Foundation exam. PeopleCert re-sit policies and any fees vary, so confirm the current terms at peoplecert.org. Our mock exams, practice questions and first-attempt guidance are designed to help you pass with confidence.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers the nine ITIL 5 Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation has no prerequisites and is designed for both IT and business professionals at any career stage. The course starts from core concepts, so you do not need prior ITIL or ITSM experience to follow along and pass.

    What learning resources are provided?

    You receive PeopleCert-aligned courseware, industry case studies illustrating ITIL service management in real scenarios, practice questions, mock exams and topic-wise revision aids to prepare for the Foundation exam.

    Is the courseware aligned to the latest ITIL 5 syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you study the current edition of the framework and its nine topic areas.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme is delivered as 16 hours of training, typically over two full days or four half-days depending on the schedule. It covers all nine topic areas and prepares you for the 40-question Foundation exam.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course in Riyadh?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. Talk to a learning advisor to pick the best batch for you.

    What training formats are available?

    We offer live virtual (online) instructor-led training, classroom training, self-paced e-learning, and customised corporate group training, so you can choose the format that fits your schedule in Riyadh.

    How soon can I start?

    New batches run regularly for live virtual and classroom formats, and self-paced learning lets you begin immediately. See upcoming schedules or speak with a learning advisor to find the next available start date.

    Can I reschedule or transfer my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact support to arrange this before your batch begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.