Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is ITIL 5 Foundation and Why It Matters in Al Jubail?UntitledYour Entry into Digital Service Management

    ITIL 5 Foundation certification training in Al Jubail prepares you to manage modern digital products and services using the world's most widely adopted IT service management framework. The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it introduces the ITIL Value System, value co-creation and the product and service lifecycle. In Jubail Industrial City, home to SABIC, Saudi Aramco and Sadara, employers are modernising plant IT, ERP and control systems under Vision 2030 and the Royal Commission's smart city programme. That shift is raising demand for professionals who can run reliable, value-driven IT services, which is exactly what ITIL 5 Foundation validates. The credential suits IT staff, developers, service desk analysts, product owners and business professionals alike, and has no formal prerequisites. Built on the current ITIL 5 Version 5.0 syllabus, the course covers the four dimensions, the seven guiding principles, ITIL management practices, continual improvement and value stream management. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised, digital-era service management credential.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Al Jubail, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is ITIL 5 Foundation and Why It Matters in Al Jubail?Your Entry into Digital Service Management

    ITIL 5 Foundation certification training in Al Jubail prepares you to manage modern digital products and services using the world's most widely adopted IT service management framework. The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert, and it introduces the ITIL Value System, value co-creation and the product and service lifecycle.

    In Jubail Industrial City, home to SABIC, Saudi Aramco and Sadara, employers are modernising plant IT, ERP and control systems under Vision 2030 and the Royal Commission's smart city programme. That shift is raising demand for professionals who can run reliable, value-driven IT services, which is exactly what ITIL 5 Foundation validates. The credential suits IT staff, developers, service desk analysts, product owners and business professionals alike, and has no formal prerequisites.

    Built on the current ITIL 5 Version 5.0 syllabus, the course covers the four dimensions, the seven guiding principles, ITIL management practices, continual improvement and value stream management. Start your ITIL 5 journey with Invensis Learning and earn a globally recognised, digital-era service management credential.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Al Jubail, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Al Jubail designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Al Jubail
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Al Jubail

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Al Jubail
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Al Jubail
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in Al JubailDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites - open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why the ITIL 5 Foundation Credential Pays OffFor Professionals and Employers

    For Individuals

    For Individuals

    ITIL 5 Foundation helps professionals prove they can manage digital products and services the way modern employers expect. The credential suits IT operations staff, service desk analysts, developers, product owners and business professionals who work alongside digital service teams. Whether you are new to ITIL or updating from an earlier version, this training builds the service-value thinking that Jubail's petrochemical, energy and IT employers increasingly ask for.

    If you want a recognised, digital-era service management credential that travels across sectors, ITIL 5 Foundation is a clear first step. You gain the ITIL Value System, practical guiding principles and a supported path from study to a PeopleCert exam pass.

    • Validates modern, digital-era IT service management skills employers recognise
    • Opens roles across service desk, incident, problem and change management
    • Builds fluency in the ITIL Value System and the seven guiding principles
    • Strengthens your ability to co-create value across the service lifecycle
    • Gives a globally recognised PeopleCert credential valid for three years
    • Requires no prerequisites, so you can start at any career stage
    • Provides the entry point for higher ITIL 5 qualifications
    • Boosts credibility with Al Jubail's industrial and IT employers
    For Organizations

    For Organizations

    ITIL 5 group training helps organisations in Al Jubail build reliable, value-driven IT operations by equipping teams with a common service management framework. The training can be delivered for IT departments, service desks or plant operations groups. For employers modernising legacy systems under Vision 2030, this training provides a scalable, flexible way to raise service quality and cut costly downtime.

    If your teams handle IT the same way across sites, ITIL 5 Foundation creates a shared language for incidents, changes and continual improvement. Departments gain a standardised approach to delivering and improving digital services.

    • Standardises IT service management practice across teams and sites
    • Improves incident, problem and change handling to reduce downtime
    • Aligns IT delivery to business value and Vision 2030 goals
    • Supports Saudisation with certified local IT talent
    • Enables customised onsite or live virtual delivery for plant teams
    • Builds a shared service management language across departments
    • Strengthens governance of digital products and services
    • Scales consistent training across local and regional teams

    ITIL V5 Foundation Exam Format in Al JubailWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Al Jubail

    The total cost of getting ITIL V5 Foundation certified in Al Jubail includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Al Jubail delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Al Jubail is SAR 5360

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Roles and Pay in Al JubailWhy the Certification Is in Demand

    Across Jubail Industrial City, ITIL 5 skills are valued by petrochemical, energy, utilities and IT services employers modernising their operations under Vision 2030. As plants adopt cloud, IIoT and integrated smart-city systems, demand is rising for professionals who can run reliable, value-driven IT services, from service desk analyst through to IT service manager. Here is what the market is telling us right now.

    SAR 294K

    Average IT Service Manager salary, KSA

    per year, Glassdoor 2026

    SAR 175K

    IT Support Specialist salary, KSA

    average, ERI SalaryExpert 2026

    70%

    Jubail share of non-oil exports

    Saudi non-petroleum exports

    SAR 24bn

    SABIC Jubail specialty investment

    2025-2028 plan

    SECTORS HIRING

    • —Petrochemicals and Chemicals
    • —Oil, Gas and Energy
    • —Utilities, Power and Water
    • —Industrial Contracting and EPC
    • —Government and Royal Commission Services
    • —IT, Telecom and Managed Services

    GROWTH TRENDS

    • —Jubail smart city programme integrating ERP, GIS and control systems
    • —Vision 2030 industrial digital transformation raising ITSM demand
    • —SABIC specialty-chemicals retooling driving IT modernisation
    • —Cloud, IIoT and automation adoption across plants
    • —Saudisation raising demand for certified local IT talent
    • —Shift from break-fix IT to service-value operations

    Sources: Glassdoor, ERI SalaryExpert, PayScale (Saudi Arabia) 2026; Arab News, SPA (Jubail Industrial City); SABIC 2025-2028 investment plan.

    What Is Driving ITIL 5 Demand Across Al Jubail's Industry

    Ageing Plant IT Systems

    Jubail's petrochemical majors run legacy control and ERP systems, and modernising them safely needs the disciplined service management that ITIL 5 teaches.

    ITIL 5 builds structured service management skills

    Smart City Integration Pressure

    The Royal Commission is integrating ERP, GIS and utilities under one platform, which demands strong service governance and lifecycle management across teams.

    ITIL 5 builds service governance skills

    Vision 2030 Digital Mandate

    Industrial digital transformation across the Eastern Province is raising demand for certified professionals who can link IT delivery to measurable business value.

    ITIL 5 aligns IT to business value

    Saudisation of IT Roles

    Employers need certified Saudi IT talent to fill service management roles, and an ITIL 5 credential is a clear differentiator in a competitive local market.

    ITIL 5 makes certified local talent stand out

    Cloud and IIoT Adoption

    As plants adopt cloud, IIoT and automation, teams need value-stream thinking and solid incident and problem practices to keep new services reliable.

    ITIL 5 builds value-stream and incident skills

    Downtime and Reliability Risk

    Round-the-clock industrial operations make IT downtime costly, driving demand for professionals skilled in the ITIL practices that keep services available.

    ITIL 5 builds incident and problem practices

    Sources: Arab News, SPA, Huawei Enterprise (Jubail smart city); Ministry of Industry, Vision 2030; SABIC 2025-2028 investment plan.

    ITIL 5 Foundation is more than a certificate. It is a career multiplier for IT professionals in Al Jubail's industrial economy. Join those who deliver value, not just fix tickets. Start your ITIL 5 journey today.

    Your Al Jubail Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Certification Takes You

    Al Jubail's industrial economy is digitising fast, and employers increasingly separate certified IT service professionals from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage in the Eastern Province market

    After ITIL 5

    IT service roles in Jubail industry command stronger SAR salary bands

    Today

    Overlooked for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service desk, incident and change management roles

    Today

    Confident with tools, but employers want service-value thinking

    After ITIL 5

    Fluent in the ITIL Value System and value co-creation

    You earn ITIL 5 Foundation

    Before

    IT skills proven only by experience, not a recognised credential

    Now you have

    A globally recognised PeopleCert ITIL 5 Foundation credential

    Before

    A break-fix mindset focused on closing tickets

    Now you have

    A value-driven approach to digital products and services

    Before

    Limited view of end-to-end service delivery

    Now you have

    Command of the product and service lifecycle and ITIL practices

    Before

    Recognition tied to one employer or sector

    Now you have

    A transferable credential valued across sectors and regions

    "In a digitising industrial economy, the gap between fixing IT and delivering service value is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Glassdoor, ERI SalaryExpert, PayScale (Saudi Arabia) 2026.

    How to Get ITIL V5 Founfdation Certified in Al Jubail Step-by-Step Certification Process

    The ITIL V5 Foundation certification path in Al Jubail is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

    image

    100% Secure and Safe download

    Skills You Will Build in This ITIL 5 ProgrammeCapabilities Aligned to the ITIL 5 Syllabus

    This ITIL 5 Foundation training helps you build practical, digital-era service management knowledge and prepares you for the exam. By the end, you can describe the ITIL Value System and apply the guiding principles to real service scenarios.

    Digital Product and Service Management

    Understand what defines modern digital products and services, how value is created, and how products and services are managed across their lifecycle in the digital era.

    The ITIL Value System and Guiding Principles

    Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better service decisions at work.

    The Four Dimensions and Value Co-Creation

    Take a holistic view across organisations and people, value streams, information and technology, and partners, while balancing outcomes, costs, risks and sustainability.

    The Product and Service Lifecycle

    Learn the purpose of each lifecycle activity, from discovery and design to build, operation, delivery and support, and how they work together to create value.

    ITIL Management Practices

    Explore key ITIL management practices such as incident, problem, change enablement and service desk, and how practice guides support consistent ways of working.

    Continual Improvement and Value Streams

    Use the continual improvement model and value stream mapping to improve flow, visibility and outcomes across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Al Jubail?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    SAR 5360

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Untitled

    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

    Untitled

    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

    Untitled

    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

    Untitled

    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    https://media.invensislearning.com/training-options-corporate.webp

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

    Untitled

    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    SAR 5360

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Al Jubail?

    As a trusted ITIL Version 5 Foundation training company in Al Jubail, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Al Jubail that want reliable, value-driven IT operations and a confident exam pass. Our programmes combine accredited trainers, AXELOS-aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, Invensis Learning provides a professional training experience built around practical understanding, real-world application and measurable learning outcomes.

    • PeopleCert Accredited Training Organization delivering official ITIL 5 Foundation training
    • Accredited trainers with real IT service management experience
    • Live virtual and classroom formats for Al Jubail professionals
    • ITIL 5 aligned courseware, case studies and mock exams
    • PeopleCert exam voucher and first-attempt guidance included
    • Dedicated learner support before, during and after training
    • ISO 9001:2015 and ISO 27001:2022 certified training operations
    • Corporate group training for Jubail industrial and IT teams

    98%

    First-Attempt Pass Rate

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in Al JubailInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Al Jubail

    InterContinental Al Jubail, Road 6, Al Jubail, Jubail Governorate, Eastern Province, 13100, Saudi Arabia

    ITIL Version 5 Foundation Training Location in Al Jubail

    Park Inn by Radisson Jubail, Al Jubail

    corporate banner

    Corporate ITIL 5 Foundation TrainingFor Your Teams in Al Jubail

    Untitled

    • Tailored ITIL 5 training for plant IT and service desk teams
    • Onsite, live virtual, hybrid or blended delivery in Al Jubail
    • Schedules aligned to shift and operational availability
    • Accredited trainers with industrial IT service experience
    • Group pricing and progress reporting for L&D leaders
    • Standardised service management across sites and departments
    • Scalable delivery for local and regional teams

    Leading Organisations

    SABICSaudi AramcoSadaraMarafiqSaudi KayanStc

    What Our Learners Say

    Untitled

    Passed on My First Attempt

    "The trainer explained the ITIL Value System and guiding principles with real plant examples, which made the concepts easy to apply. I passed the ITIL 5 Foundation exam on my first attempt and now use the incident and problem practices in my daily service desk work."

    Faisal Al-Harbi

    IT Service Desk Analyst

    Untitled

    0/0

    Practical and Beginner Friendly

    "As someone new to ITIL, I found the sessions well structured and practical. The mock exams and clear focus on the product and service lifecycle gave me the confidence to sit the exam and improved how I handle service requests at work."

    Nada Al-Qahtani

    IT Support Specialist

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    0/0

    Fit My Working Schedule

    "The live virtual format fit my shift schedule in Jubail, and the trainer answered every question. Learning value stream mapping and continual improvement has changed how I look at our service delivery, not just how I fix tickets."

    Rahul Menon

    Systems Engineer

    Untitled

    0/0

    Standardised Our Service Management

    "We enrolled our IT operations team for corporate ITIL 5 training. The content was tailored to our petrochemical environment, and within weeks the team was using a shared language for incidents and changes. Downtime handling has visibly improved."

    Khalid Al-Otaibi

    IT Manager, Petrochemical Sector

    Untitled

    0/0

    Reliable Corporate Delivery

    "As an L&D lead, I needed a provider that could deliver onsite around plant availability. Invensis Learning coordinated schedules well, and the accredited trainer kept the sessions engaging. Our utilities team now applies the ITIL practices consistently."

    Sara Al-Dossary

    L&D Manager, Utilities Sector

    Untitled

    0/0



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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.

    General

    What is the ITIL 5 Foundation certification?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, created by AXELOS and awarded by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and the practices that help organisations create and improve value.

    Who should take ITIL 5 Foundation in Al Jubail?

    It suits IT operations staff, service desk analysts, developers, product owners and business professionals who work with digital service teams. In Al Jubail's industrial and IT sectors, it is valuable for anyone modernising plant IT and service delivery under Vision 2030.

    Is ITIL 5 Foundation recognised in Saudi Arabia?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. ITIL 5 Foundation is recognised by employers across Saudi Arabia and worldwide, including Jubail's petrochemical, energy and IT organisations.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 Version 5.0 is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, dedicated value stream mapping, an updated ITIL Value System and a stronger digital-era and sustainability emphasis.

    How long is the ITIL 5 Foundation certification valid?

    ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. You can confirm current renewal options through your PeopleCert account.

    Pricing

    How much does ITIL 5 Foundation training cost in Al Jubail?

    Training fees vary by format, such as live virtual or corporate group training, and by whether the PeopleCert exam voucher is bundled. We quote pricing in SAR based on your chosen option. Request a quote and a learning advisor will share the current fee.

    What is included in the ITIL 5 course fee?

    The fee typically includes ITIL 5 aligned courseware, case studies, practice questions and mock exams, learner support and a course completion certificate. Many packages also bundle the PeopleCert exam voucher. Confirm inclusions when you request your quote.

    Is the PeopleCert exam fee included in the training price?

    It depends on the package you choose. Some plans bundle the PeopleCert ITIL 5 Foundation exam voucher, while others price training and exam separately. Exam pricing varies by region and channel, so ask a learning advisor for the current combined price.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and plant operations teams in Al Jubail. Contact us for a tailored group quote.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, with instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation Version 5.0 syllabus. It covers nine topic areas, from the ITIL Value System to value stream mapping and management.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and you have 60 minutes (one hour) to complete it. It is a closed-book, single-answer multiple-choice examination.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which means answering at least 26 of the 40 questions correctly. Our mock exams and revision support are designed to build broad mastery across all nine topic areas.

    Where can I take the ITIL 5 Foundation exam in Al Jubail?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7 from home or office, or at a PeopleCert authorised test centre. The exam is usually arranged as part of your training and exam package.

    What happens if I do not pass on the first attempt?

    You can resit the ITIL 5 Foundation exam through PeopleCert. Our training includes first-attempt guidance, mock exams and revision support to help you prepare thoroughly. Confirm the current resit policy and fees through your PeopleCert account.

    Course Content

    What topics does the ITIL 5 Foundation training cover?

    The training covers nine topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping and management.

    Can a beginner take ITIL 5 Foundation, or do I need experience?

    Beginners are welcome. ITIL 5 Foundation has no formal prerequisites and no prior ITIL or IT service management knowledge is required. The training builds concepts from the ground up with practical examples and hands-on practice questions.

    What learning resources and materials are provided?

    You receive ITIL 5 aligned courseware, industry case studies, practice questions, full-length mock exams and revision aids. These help you connect the ITIL Value System and guiding principles to real service delivery scenarios.

    Is the courseware aligned to the latest ITIL syllabus?

    Yes. The courseware is aligned to the official ITIL 5 Foundation Version 5.0 syllabus published by PeopleCert and AXELOS, so you study the current framework, including value stream mapping and the updated ITIL Value System.

    What are the seven ITIL guiding principles?

    They are: focus on value; start where you are; progress iteratively with feedback; collaborate and promote visibility; think and work holistically; keep it simple and practical; and optimise and automate. The training shows how to apply each one at work.

    Enrollment

    How do I enrol in the ITIL 5 course in Al Jubail?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can guide you through the steps.

    What training formats are available?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can pick the format that fits your schedule and learning style in Al Jubail.

    Are there any prerequisites to enrol?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge, which makes it an ideal entry point into IT service management.

    How soon can I start the training?

    New live virtual and classroom batches run regularly, and self-paced options let you begin right away. See upcoming schedules or talk to a learning advisor to pick the next batch that suits you.

    Can I reschedule or transfer my batch?

    Yes. Flexi options let you reschedule or move to another batch, and selected plans include the option to attend the training twice. Contact our support team to arrange this.