Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledYour Entry Point to Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL Version 5 Foundation certification training in Namibia gives IT and business professionals a current, globally recognised credential governed by AXELOS (PeopleCert), with examinations delivered by PeopleCert. ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management. The Version 5.0 syllabus covers value co-creation, the four dimensions, the seven guiding principles, the management practices and continual improvement at knowledge and comprehension level. As Namibia advances its National Digital Strategy 2025 to 2029 and expands e-government, banking and telecom services, employers increasingly value professionals who can run reliable, value-focused IT services. The credential has no prerequisites, so it suits newcomers and experienced practitioners alike. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Namibia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?Your Entry Point to Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) certification is the entry-level qualification in the ITIL 5 scheme, introducing digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL Version 5 Foundation certification training in Namibia gives IT and business professionals a current, globally recognised credential governed by AXELOS (PeopleCert), with examinations delivered by PeopleCert.

    ITIL 5 is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with explicit focus on digital product and service management, the full product and service lifecycle, and Value Stream Mapping and Management. The Version 5.0 syllabus covers value co-creation, the four dimensions, the seven guiding principles, the management practices and continual improvement at knowledge and comprehension level.

    As Namibia advances its National Digital Strategy 2025 to 2029 and expands e-government, banking and telecom services, employers increasingly value professionals who can run reliable, value-focused IT services. The credential has no prerequisites, so it suits newcomers and experienced practitioners alike. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Namibia, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Namibia designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Namibia
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Namibia

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Namibia
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Namibia
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in NamibiaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why Earning ITIL 5 Foundation Is Worth ItFor Your Career and Your Team

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps IT and business professionals build modern service management knowledge and prepare for the Version 5.0 exam. The certification suits service desk analysts, IT operations staff, developers, digital product managers and DevOps or Agile practitioners. Whether you are new to ITIL or updating from ITIL 4, the course gives you a structured, digital-era grounding in how organisations co-create and sustain value through IT services.

    If you want a recognised entry point into IT service management in Namibia, ITIL 5 Foundation is a clear first step. You gain framework fluency, exam-focused practice, and a credential that employers across banking, telecom and the public sector respect.

    • Earn a current, globally recognised AXELOS (PeopleCert) credential
    • Speak the shared language of digital product and service management
    • Stand out for IT service and support roles across Namibia
    • Understand the ITIL Value System and the seven guiding principles
    • Learn to map and improve value streams for better service flow
    • Move confidently from ITIL 4 to the latest Version 5.0 framework
    • Build a foundation for higher ITIL 5 qualifications
    • Gain first-attempt exam guidance with accredited ITIL 5 training
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps Namibian organisations build consistent IT service management capability by equipping teams with a common framework, terminology and practices. It can be delivered for IT departments, service desks and digital transformation teams. For organisations modernising their digital services, the training provides a scalable, flexible way to raise service quality and reliability.

    If your teams struggle with inconsistent processes or unclear links between IT and business value, ITIL 5 Foundation training creates a shared service management approach. Staff gain a standardised way to plan, deliver, support and continually improve digital products and services.

    • Standardise service management practice across IT teams
    • Improve incident, change and service desk consistency
    • Connect IT delivery to real business and customer value
    • Reduce waste and delays through value stream thinking
    • Build a shared vocabulary for digital transformation projects
    • Support e-government and cloud initiatives with capable staff
    • Deliver flexible group training around operational schedules
    • Strengthen in-house ITSM capability without external dependence

    ITIL V5 Foundation Exam Format in NamibiaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Namibia

    The total cost of getting ITIL V5 Foundation certified in Namibia includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Namibia delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Namibia is NAD 20850

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    ITIL 5 Career Outlook in NamibiaRoles, Demand and Earning Potential

    ITIL 5 Foundation is becoming a valued marker of modern IT service management across Namibia, recognised by telecom operators, banks, insurers, mining groups and public sector bodies that run growing digital service portfolios. As the National Digital Strategy expands e-government and cloud adoption accelerates, organisations increasingly need staff who can run reliable, value-focused services. Demand spans service desk analysts, IT support specialists, systems administrators and service delivery managers, and here is what the market is telling us right now.

    N$475,000

    Average IT Manager salary, Namibia

    per year, PayScale 2026

    N$79,000

    IT Support Specialist salary, Windhoek

    per year, Glassdoor 2026

    90%

    Internet access target by 2030

    up from 53%, NDP6

    1.1M

    Cyber incidents recorded in a year

    Namibia, industry report 2026

    SECTORS HIRING

    • —Telecommunications and Mobile Operators
    • —Banking, Financial Services and Insurance
    • —Government and E-Government Services
    • —Mining, Energy and Utilities
    • —IT Services, Cloud and Consulting
    • —Retail, Logistics and Healthcare

    GROWTH TRENDS

    • —National Digital Strategy 2025 to 2029 expanding e-government
    • —5G, e-SIM and a third mobile operator scaling digital services
    • —Cybersecurity skills gap raising demand for structured IT operations
    • —Cloud migration across banking, retail, insurance and healthcare
    • —Broadband speed target rising to 25 Mbps in 2026
    • —ICT contribution to GDP targeted to grow from 1.6% to 4%

    Sources: PayScale, Glassdoor, worldsalaries (Namibia) 2026; Namibia National Digital Strategy 2025-2029, NDP6, MICT; industry cybersecurity reporting 2026.

    IT Service Challenges Fuelling Demand in Namibia

    Expanding E-Government Services

    Namibia's National Digital Strategy is scaling e-government portals, digital IDs and cloud infrastructure, creating strong demand for professionals who can run these services reliably end to end.

    ITIL 5 builds service lifecycle and value skills

    Cybersecurity and Skills Gap

    With rising cyber incidents and few specialised staff, many organisations lean on stretched IT teams. Structured service management practice helps them respond, recover and improve with consistency.

    ITIL 5 strengthens structured IT operations

    Cloud Migration Across Sectors

    Banking, retail, insurance and healthcare are shifting to cloud to improve service delivery, but a tech skills gap slows adoption. ITIL practices give teams a proven way to manage the change.

    ITIL 5 builds value stream and practice knowledge

    Telecom and Digital Growth

    The arrival of 5G, e-SIMs and a third mobile operator is expanding Namibia's digital services, raising the need for professionals who can keep customer-facing platforms available and performing.

    ITIL 5 supports reliable digital service delivery

    IT and ICT Alignment Gap

    Public and private organisations often blur ICT with the IT teams that build and run systems. A shared service management framework clarifies roles and links delivery to real outcomes.

    ITIL 5 connects IT delivery to business value

    Modernising from ITIL 4

    Teams trained on older frameworks need to update to the current digital product and service management approach. ITIL 5 Foundation gives them the latest, credible baseline.

    ITIL 5 updates teams to Version 5.0

    Sources: Namibia National Digital Strategy 2025-2029, MICT, NDP6; Namibia Economist, Connecting Africa, Ecofin Agency 2026.

    ITIL 5 Foundation is more than a certificate. It is a springboard into modern IT service management. Join professionals in Namibia who bring structure, reliability and value to digital services. Start your journey today.

    Your Namibia Career Transformation

    From Today's Limits to Modern ITSM Capability

    And Where ITIL 5 Foundation Takes You

    Namibia's digital economy is expanding with e-government, cloud and telecom investment, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Today

    Salary capped with limited leverage to negotiate in the local market

    After ITIL 5

    IT Manager roles in Namibia average around N$475,000, with senior IT leadership reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service and support roles across telecom, banking, mining and the public sector

    Today

    Confident with tools, but employers want structured service management

    After ITIL 5

    Able to link IT services to business value and lead continual improvement

    You earn your ITIL 5 Foundation

    Before

    IT experience without a recognised, up-to-date service management credential

    Now you have

    A current AXELOS (PeopleCert) credential recognised by Namibian and global employers

    Before

    Unsure how to formalise your IT service management knowledge

    Now you have

    A clear path into IT support, operations and service delivery roles

    Before

    Working with ad hoc processes and inconsistent service practice

    Now you have

    Fluency in the ITIL Value System, guiding principles and value streams

    Before

    Recognition limited when you change employer or sector

    Now you have

    A globally portable credential that travels across sectors and borders

    "The gap between running IT tasks and managing services that create value is increasingly a recognised credential, and Namibia's leading employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: PayScale, Glassdoor, worldsalaries (Namibia) 2026.

    How to Get ITIL V5 Founfdation Certified in NamibiaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Namibia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build with ITIL 5 FoundationCapabilities You Can Apply at Work

    The ITIL 5 Foundation programme helps learners build a practical, current understanding of digital product and service management aligned to the Version 5.0 syllabus. By the end, you can describe the ITIL Value System, apply the guiding principles, and explain how value streams and continual improvement sustain modern IT services.

    Digital Product and Service Management

    Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their full lifecycle in the digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability across organisations and people, value streams, information and technology, and partners and suppliers.

    The ITIL Value System

    Grasp how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    Product and Service Lifecycle and Practices

    Explore the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and the role of ITIL management practices and official practice guides.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Namibia?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    NAD 20850

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    NAD 20850

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis for ITIL 5 in NamibiaYour Certification Partner

    As a trusted ITIL Version 5 Foundation training company in Namibia, Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Namibia looking to build modern IT service management capability and prepare for the Version 5.0 exam. As a PeopleCert Accredited Training Organization, we combine qualified trainers, aligned courseware, flexible delivery formats and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we provide a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering aligned ITIL 5 courseware
    • Qualified, PeopleCert-accredited trainers with real ITSM experience
    • Flexible live virtual, onsite and corporate group formats
    • 16-hour programme covering all nine Foundation topic areas
    • Practice questions and mock exams for the 40-question Version 5.0 exam
    • First-attempt guidance to help you clear the ITIL 5 Foundation exam
    • Industry-driven case studies illustrating ITIL service management in practice
    • Dedicated learner support before, during and after training

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    Accredited Trainers Globally

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    ITIL Version 5 Foundation Training Locations in NamibiaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Namibia

    Hilton Windhoek, Rev. Michael Scott Street, Windhoek Central, Windhoek, Khomas Region, 10005, Namibia

    ITIL Version 5 Foundation Training Location in Namibia

    Avani Windhoek Hotel & Casino, 129, Independence Avenue, Windhoek Central, Windhoek, Khomas Region, 10005, Namibia

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    Corporate ITIL 5 for NamibiaStandardise IT Service Delivery

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    • Standardise service management practice across your IT teams
    • Customised schedules aligned with your operational availability
    • Delivery through onsite, live virtual, hybrid or blended formats
    • Qualified trainers with relevant ITSM and industry experience
    • Role-based examples relevant to telecom, banking and public sector
    • Progress tracking, assessments and dedicated group coordination
    • Scalable delivery for teams across Windhoek and wider Namibia

    Leading Namibian Organisations

    MTCTelecom NamibiaBank WindhoekFNB NamibiaNamPowerStandard Bank Namibia

    What Our Learners Say

    Untitled

    Passed the Version 5.0 Exam First Time

    "The ITIL 5 Foundation course made the Value System and guiding principles genuinely clear. The mock exams matched the real format, and I passed the Version 5.0 exam on my first attempt while working full time in Windhoek."

    Tangeni Amukwaya

    IT Support Specialist

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    0/0

    A Smooth Update from ITIL 4

    "Coming from ITIL 4, I needed to understand what changed in ITIL 5. The trainer explained the product and service lifecycle and value stream mapping with real examples I could apply on the service desk straight away."

    Selma Nakale

    Service Desk Team Lead

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    Practical and Well Organised

    "Well-structured content and practical sessions on the four dimensions and continual improvement. The learner support was responsive and the courseware was clearly aligned to the current syllabus."

    Johannes Shikongo

    IT Operations Analyst

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    0/0

    Aligned Our Whole IT Team

    "We enrolled our IT service team to standardise how we handle incidents and changes. The group training was tailored to our environment, and the team now shares one language for service management across departments."

    Petrus Haufiku

    IT Manager, Financial Services

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    Reliable Corporate Training Partner

    "As an L&D lead in the telecom sector, I needed a provider who could deliver accredited ITIL 5 training on our schedule. The onsite sessions were professional, and progress reporting made it easy to show outcomes to leadership."

    Ndapandula Iileka

    Learning and Development Lead, Telecommunications

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    We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT and business professionals at any career stage, including those updating from ITIL 4.

    General

    What is ITIL 5 Foundation and who is it for?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle and continual improvement. It suits IT and business professionals at any career stage, including those updating from ITIL 4.

    Is ITIL 5 Foundation worth it for my career in Namibia?

    Yes. As Namibia expands e-government, cloud and telecom services, employers value staff who can run reliable, value-focused IT services. The credential supports roles from service desk analyst to IT manager, where IT management salaries average around N$475,000 a year. Talk to a learning advisor about your goals.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core element, and Value Stream Mapping and Management as a dedicated topic, with an updated ITIL Value System and stronger digital-era orientation.

    Do I need prior ITIL knowledge or experience?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options at peoplecert.org.

    Pricing

    How much does ITIL 5 Foundation training cost in Namibia?

    Training is usually purchased as a combined training and exam package, and pricing varies by format and schedule, so a current quote is available on request. The PeopleCert exam fee varies by region and channel. Request a quote for the latest Namibia pricing.

    What is included in the course fee?

    The training fee typically includes aligned ITIL 5 courseware, industry-driven case studies, practice questions, mock exams, first-attempt guidance and learner support, plus a course completion certificate. Confirm whether the exam voucher is included when you request your quote.

    Is the exam fee included in the training price?

    The exam voucher is often bundled into accredited training packages, but this can vary. PeopleCert pricing depends on region and purchasing channel. Ask a learning advisor to confirm exactly what your package includes.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT departments, service desks and transformation teams across Namibia. Contact us for a tailored group quote.

    What payment methods are available?

    We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation (Version 5.0) syllabus from AXELOS (PeopleCert). It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is closed book with single-answer multiple-choice questions.

    What is the passing score for ITIL 5 Foundation?

    The passing score is 65%, which means answering at least 26 out of 40 questions correctly. Our mock exams and practice questions are built to help you prepare for this standard.

    Where can I take the ITIL 5 Foundation exam?

    You can take it online through PeopleCert's OnVUE online proctored system, available 24/7, or at a PeopleCert authorised test centre. The exam is typically arranged as part of a training and exam package.

    What topic areas does the exam cover?

    It covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    Course Content

    What will I learn in the ITIL 5 Foundation course?

    You will learn digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and Value Stream Mapping and Management, all aligned to the Version 5.0 syllabus.

    Can a beginner take this course?

    Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. The 16-hour programme builds knowledge step by step, so newcomers and experienced IT staff can both follow it comfortably.

    How long is the training and how is it delivered?

    The instructor-led programme runs for 16 hours, typically over two full days or four half-days. It is delivered live virtual (online), onsite, or as customised corporate group training to fit your schedule.

    Are practice tests and mock exams included?

    Yes. The programme includes ITIL 5 Foundation practice questions and mock exams aligned to the 40-question, 60-minute format, plus industry-driven case studies, to help you identify weak areas and build exam readiness.

    Is the courseware aligned with the current syllabus?

    Yes. The courseware is aligned to the official AXELOS (PeopleCert) ITIL 5 Foundation (Version 5.0) syllabus, so you study the current, digital-era edition of the framework.

    Enrollment

    How do I enrol in the ITIL 5 Foundation course?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available?

    We offer live virtual (online) instructor-led training, onsite classroom training, and customised corporate group training, so you can choose the format that fits your schedule and learning style.

    How soon can I start in Namibia?

    New live virtual cohorts run regularly, and corporate group sessions can be scheduled around your team's availability across Windhoek and wider Namibia. Contact a learning advisor to see the next available batches.

    Can I reschedule or transfer my enrolment?

    Yes. Flexible options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this before your session begins.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.