Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL 5 Foundation Certification?UntitledA Modern Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Mozambique with Invensis Learning prepares you to pass the exam and apply current IT service management on the job. ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4. It adds an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. Over a 16-hour programme you cover all nine Foundation topic areas and prepare for the 40-question, 60-minute, closed-book exam. Whether you work in Maputo's growing telecom, banking or public sector IT teams, or you are moving up from ITIL 4, this course gives you a digital-era credential recognised worldwide. Start your ITIL journey with Invensis Learning.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mozambique, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL 5 Foundation Certification?A Modern Route into Digital Service Management

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level certification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create and continually improve value in modern digital environments. ITIL 5 Foundation certification training in Mozambique with Invensis Learning prepares you to pass the exam and apply current IT service management on the job.

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4. It adds an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. Over a 16-hour programme you cover all nine Foundation topic areas and prepare for the 40-question, 60-minute, closed-book exam.

    Whether you work in Maputo's growing telecom, banking or public sector IT teams, or you are moving up from ITIL 4, this course gives you a digital-era credential recognised worldwide. Start your ITIL journey with Invensis Learning.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Mozambique, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Mozambique designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Mozambique
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Mozambique

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Mozambique
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Mozambique
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in MozambiqueDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    The Payoff of Becoming ITIL 5 CertifiedCareer Growth and In-Demand Skills

    For Individuals

    For Individuals

    ITIL 5 Foundation gives IT and business professionals a current, digital-era grounding in service management and a credential that opens doors. The course suits service desk analysts, IT operations staff, aspiring service managers and professionals moving from ITIL 4. Whether you are new to ITIL or refreshing your knowledge for the fifth iteration of the framework, the training builds capability you can apply immediately in Mozambique's fast-digitising organisations.

    If you want to prove modern ITSM skills to employers and progress toward IT service manager and IT operations roles, ITIL 5 Foundation is a clear first step. You gain digital service management knowledge, structured exam preparation, and a globally portable qualification.

    • Earn a globally recognised AXELOS (PeopleCert) credential that employers accept worldwide
    • Stand out for service management roles across Mozambique's telecom, banking and public sector
    • Master digital product and service management aligned to the current ITIL 5 (Version 5.0) syllabus
    • Build fluency in the ITIL Value System, guiding principles and value stream management
    • Move confidently from ITIL 4 to the digital-era framework the market is adopting
    • Prepare thoroughly for the 40-question closed-book exam with its 65% pass mark
    • Add a versatile credential that travels across sectors, roles and countries
    • Grow your earning potential while certified ITSM talent stays scarce locally
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations lift service management maturity by equipping teams with a consistent, modern framework. It can be delivered for IT operations groups, service desks or cross-functional digital teams. For organisations modernising digital services in banking, telecom and the public sector, the training provides a scalable way to standardise practice and improve outcomes.

    If your teams manage growing digital products and services without a common approach, ITIL 5 Foundation training creates a shared service management foundation. Teams gain a standardised way to co-create value, manage value streams and continually improve.

    • Builds a shared, current ITSM language across IT and business teams
    • Improves service quality, reliability and value co-creation for customers
    • Aligns IT operations with strategy through the ITIL Value System
    • Strengthens incident, change and continual improvement practices
    • Enables customised, digital-era training for whole teams
    • Supports digital transformation and e-government service delivery goals
    • Provides flexible delivery for teams across Maputo and the provinces
    • Standardises value stream thinking to cut waste and delay

    ITIL V5 Foundation Exam Format in MozambiqueWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Mozambique

    The total cost of getting ITIL V5 Foundation certified in Mozambique includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Mozambique delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Mozambique is MZN 80930

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Where ITIL 5 Foundation Leads in MozambiqueRoles, Demand and Salary

    ITIL 5 Foundation is fast becoming a marker of modern service management capability across Mozambique, valued by telecom operators, banks, fintechs, government digital agencies and consulting firms modernising their IT. As the country accelerates digital transformation and stands up new digital institutions, employers increasingly seek professionals who can run reliable, value-focused services. Demand spans service desk to IT service manager and head of IT, and here is what the market is telling us right now.

    MT 618,000

    IT Manager average pay, Mozambique

    per year, Salary Explorer 2026

    MT 2.4M+

    Head of IT / IT Director band

    per year, market estimate 2026

    66.1

    ITU Global Cybersecurity Index, Mozambique

    2024, up from 24.18 in 2020

    80%

    National mobile penetration target

    digital strategy goal, 2026

    SECTORS HIRING

    • —Telecommunications and Mobile Operators
    • —Banking, Financial Services and Fintech
    • —Government and Public Sector Digital Services
    • —IT and Managed Service Providers
    • —Consulting and Professional Services
    • —Energy, Gas and Extractive Industries

    GROWTH TRENDS

    • —New Ministry of Communications and Digital Transformation driving public ITSM demand
    • —ATDI coordinating and harmonising state digital platforms
    • —Fintech growth pushing resilient, well-governed IT operations
    • —Submarine cable and connectivity investment scaling telecom services
    • —Cybersecurity Law raising the bar for incident and service management
    • —Certified ITSM talent scarce versus rising demand

    Sources: Salary Explorer, Glassdoor, WorldSalaries, Africarrieres (Mozambique) 2026; ITU Global Cybersecurity Index; trade.gov Mozambique Digital Economy 2026.

    Why Digital Service Skills Are in Demand Across Mozambique

    National Digital Transformation Push

    Mozambique's new Ministry of Communications and Digital Transformation and its ATDI agency are digitising the public sector, creating real demand for professionals who can manage digital services well.

    ITIL 5 builds structured service management skills

    E-Government Service Delivery

    Citizen platforms and the e-GP electronic procurement system need dependable, well-governed IT operations. ITIL practices give teams the structure to deliver and continually improve these services.

    ITIL 5 builds value and lifecycle skills

    Cybersecurity and Compliance Pressure

    With the Cybersecurity Law approved in 2026 and a rising ITU index, organisations need disciplined incident, change and service management, exactly the capability ITIL 5 Foundation develops.

    ITIL 5 strengthens incident and problem practices

    Rapid Connectivity Expansion

    Submarine cable investment and an 80% mobile penetration target stretch telecom operators, who need scalable service management to keep quality high as demand grows.

    ITIL 5 builds value stream and flow skills

    Fintech and Banking Modernisation

    Digital banking and fintech growth in Maputo demand resilient, customer-focused services. Value co-creation and continual improvement help protect trust and uptime.

    ITIL 5 builds resilient service practices

    Scarce Certified ITSM Talent

    Few professionals in Mozambique hold a credential in the current ITIL framework. Earning ITIL 5 Foundation makes you visibly qualified in a shallow local talent pool.

    ITIL 5 helps certified professionals stand out

    Sources: trade.gov Mozambique Digital Economy and ICT 2026; World Bank; ITU; Club of Mozambique (ATDI, Cybersecurity Law) 2026.

    ITIL 5 Foundation is more than a credential. It equips you to run the reliable, value-focused digital services Mozambique's organisations now depend on. Join professionals leading modern service management and start your journey today.

    Your Mozambique Career Transformation

    Where You Stand Today,

    And Where ITIL 5 Foundation Takes You

    Mozambique's digital economy is expanding with new digital institutions, connectivity investment and fintech growth, and employers increasingly separate professionals with a current service management credential from the rest. Here is which side of that line you want to be on.

    Today

    Pay capped with little leverage to negotiate in the local market

    After ITIL 5

    IT manager pay in Mozambique averages around MT 618,000, with head of IT bands reaching far higher

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across telecom, banking, fintech and public sector

    Today

    Capable at operations, but employers want current ITSM knowledge

    After ITIL 5

    Fluent in co-creating value and continually improving digital services

    You earn your ITIL 5 Foundation

    Before

    Service management skills that rely on experience, not a recognised qualification

    Now you have

    A current AXELOS (PeopleCert) credential recognised by employers worldwide

    Before

    Stuck on the service desk with no formal ITSM credential

    Now you have

    A clear route into IT service manager and IT operations roles

    Before

    Fixing incidents ticket by ticket with limited view of value

    Now you have

    Command of the ITIL Value System, guiding principles and value streams

    Before

    Working to older ITSM habits as the market moves to ITIL 5

    Now you have

    A digital-era framework aligned to how modern services are actually run

    "The gap between keeping systems running and leading a modern service is increasingly a recognised credential, and the employers that matter already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: Salary Explorer, Glassdoor, WorldSalaries (Mozambique) 2026.

    How to Get ITIL V5 Founfdation Certified in MozambiqueStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Mozambique is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    Skills You Will Build in This CourseApplying the ITIL 5 Framework at Work

    Skills covered in ITIL 5 Foundation span all nine official topic areas, from digital service concepts to value stream management. By the end of the programme you can describe how the ITIL Value System co-creates value and apply the guiding principles in your own service environment.

    Digital Product and Service Management

    Understand what distinguishes modern digital products and services, how value is created, and how products and services are managed across their lifecycle, the foundation of the current ITIL 5 (Version 5.0) framework.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders, weighing outcomes, costs, risks, experience and sustainability across the four dimensions of product and service management.

    The ITIL Value System and Guiding Principles

    Apply the ITIL Value System and the seven guiding principles, from focus on value to optimise and automate, to make better decisions in real digital environments.

    The Product and Service Lifecycle

    Understand the purpose of each lifecycle activity, from discovery and design through operation, delivery and support, and how they work together to create value.

    ITIL Management Practices and Continual Improvement

    Explore how ITIL management practices support consistent ways of working, and how the continual improvement model embeds improvement throughout the organisation.

    Value Stream Mapping and Management

    Identify, map and manage value streams to improve flow, visibility and outcomes, cutting waste and delay across digital products and services.

    Who Should TakeITIL V5 Foundation Certification Training in Mozambique?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    MZN 80930

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

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    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    MZN 80930

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    Why Choose Invensis in MozambiqueAccredited, Expert-Led and Flexible

    A trusted ITIL Version 5 Foundation training company in Mozambique, Invensis Learning delivers structured ITIL 5 Foundation training for professionals and teams building modern service management capability and preparing for the PeopleCert exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, flexible delivery, aligned courseware and learner-focused support. Whether you enrol as an individual or plan corporate training for your team in Maputo or beyond, Invensis Learning provides a professional learning experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert-accredited training aligned to the official ITIL 5 (Version 5.0) syllabus
    • Experienced, PeopleCert-accredited trainers with real ITSM delivery expertise
    • Flexible formats: live virtual, classroom and corporate group training
    • Structured 16-hour programme covering all nine Foundation topic areas
    • Practice questions and mock exams to build first-attempt confidence
    • Industry-driven case studies that connect ITIL 5 to real service delivery
    • Dedicated learner support before, during and after training
    • ISO 9001 and ISO 27001 certified training organisation

    5000+

    Accredited Trainers Globally

    4.7/5

    Rated by Learners Worldwide

    500+

    Corporate Clients

    15+

    Years of Training Excellence

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MozambiqueInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Mozambique

    Polana Serena Hotel, 1380, Avenida Julius Nyerere, Sommerschield, Distrito Municipal de KaMpfumu, Cidade de Maputo, Zona Sul, 0101-11, Moçambique

    ITIL Version 5 Foundation Training Location in Mozambique

    Radisson Blu Hotel & Residence Maputo, Mozambique

    corporate banner

    Corporate ITIL Training in MozambiqueUpskill Your IT Team

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    • Suitable for small, medium and large IT and service teams
    • Customised schedules aligned to your team's availability
    • Delivery through onsite, offsite, live virtual or hybrid formats
    • Accredited trainers with telecom, banking and public sector context
    • Role-based, industry-relevant examples for stronger workplace application
    • Dedicated coordination and support for group training
    • Scalable delivery for teams across Maputo and the provinces

    Leading Organisations

    VodacomTmcelBCIMillennium BimMovitelStandard Bank

    What Our Learners Say

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    Passed First Time and Using It Daily

    "The trainer explained the ITIL Value System and value streams in a way that finally clicked. I passed the ITIL 5 Foundation exam first time and now apply the guiding principles on our service desk every week."

    Anselmo Cossa

    IT Support Analyst

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    A Smooth Move from ITIL 4

    "Moving from ITIL 4 to ITIL 5 felt daunting, but the course made the digital product and service lifecycle easy to follow. The mock exams matched the real format and built my confidence."

    Ligia Mucavele

    Service Delivery Coordinator

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    Practical and Beginner Friendly

    "Very practical sessions on continual improvement and management practices. As someone new to ITSM in a fintech, I came away able to talk about value co-creation with real understanding."

    Denilson Tembe

    Junior Systems Administrator

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    Great for Whole-Team Upskilling

    "We trained our whole operations team through Invensis Learning. The live virtual delivery fitted our shift patterns and the team now shares one service management language across sites."

    Carla Nhantumbo

    IT Operations Lead, Telecom Sector

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    0/0

    Accredited Training That Scaled Well

    "As an L&D manager in banking, I needed accredited training that scaled. The corporate programme was well organised, the reporting was clear, and our certified staff are already improving service quality."

    Fernando Chissano

    L&D Manager, Banking Sector

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    0/0



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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that employers across Mozambique's telecom, banking, fintech and public sector value as digital transformation accelerates. It opens roles from service desk to IT service manager, where local pay bands rise steeply. Speak with a learning advisor about your goals.

    General

    Is ITIL 5 Foundation worth it in Mozambique?

    Yes. ITIL 5 Foundation gives you a current, globally recognised service management credential that employers across Mozambique's telecom, banking, fintech and public sector value as digital transformation accelerates. It opens roles from service desk to IT service manager, where local pay bands rise steeply. Speak with a learning advisor about your goals.

    What is ITIL 5 Foundation?

    ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS (PeopleCert). It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create, deliver and continually improve value.

    How does ITIL 5 differ from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. It adds an explicit focus on digital product and service management, the product and service lifecycle as a core structure, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with a stronger digital-era emphasis.

    Who should take ITIL 5 Foundation?

    It suits IT and business professionals alike: service desk analysts, IT operations staff, digital product managers, DevOps and Agile practitioners, and anyone moving from ITIL 4. There are no prerequisites, so it is open to newcomers and experienced professionals in Mozambique.

    Is ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. An ITIL 5 Foundation credential earned in Mozambique is recognised by employers worldwide.

    Pricing

    How much does ITIL 5 Foundation training cost in Mozambique?

    Training fees vary by format, whether live virtual, classroom or corporate group delivery, and are quoted locally. The PeopleCert exam fee is billed separately and varies by region and channel. For current pricing, request a quote and our team will share the options that fit you.

    What is included in the course fee?

    The training fee typically includes accredited ITIL 5 aligned courseware, industry case studies, practice questions, mock exams, first-attempt guidance and learner support. Confirm whether the PeopleCert exam voucher is included when you enrol.

    Is the exam fee included in the training price?

    The PeopleCert exam fee is billed separately in international currency and varies by region. Some packages bundle the exam voucher with training. Ask a learning advisor which option applies to your enrolment.

    Do you offer group or corporate discounts?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT operations, service desk and cross-functional teams. Contact us for a tailored group quote for your organisation in Mozambique.

    What payment options are available?

    We accept major cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with 40 single-answer multiple-choice questions to complete in 60 minutes. It is delivered online via PeopleCert's OnVUE proctoring, available 24/7, or at an authorised test centre.

    What is the passing score for ITIL 5 Foundation?

    You need 65% to pass, which is at least 26 correct out of 40 questions. Our mock exams mirror this format so you can build confidence before exam day.

    Are there prerequisites for the ITIL 5 Foundation exam?

    No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Accredited training is recommended to prepare effectively.

    How long is the ITIL 5 Foundation certification valid?

    The certification is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within each three-year cycle. Verify current renewal options through your PeopleCert account.

    What if I do not pass on the first attempt?

    You can resit the exam. Our training includes practice questions, full mock exams and first-attempt guidance to maximise your chance of passing the first time. Confirm the current resit policy with PeopleCert.

    Course Content

    What topics does the ITIL 5 Foundation syllabus cover?

    The syllabus covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

    What are the seven ITIL guiding principles?

    Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; and Optimise and automate. The course shows how to apply each in real digital environments.

    How long is the training programme?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days. It covers all nine Foundation topic areas and prepares you for the 40-question, 60-minute exam.

    Do I need prior experience or ITIL 4 to take this course?

    No prior experience or ITIL 4 is required. Beginners are welcome, and professionals holding ITIL 4 will find some familiar concepts. The training is designed to take you from the basics to exam readiness.

    What learning materials are provided?

    You receive ITIL 5 aligned courseware, industry-driven case studies, practice questions and mock exams. These help you understand the ITIL Value System, the lifecycle and value stream management, and prepare for the exam.

    Enrollment

    How do I enrol in ITIL 5 Foundation training?

    You can enrol through the Invensis Learning website. Choose your format, complete payment, and receive access to schedules, courseware and learning resources. See upcoming batches or talk to a learning advisor to get started.

    What training formats are available in Mozambique?

    We offer online (live virtual) instructor-led training, classroom sessions and customised corporate group training, so you can choose the format that fits your schedule and location in Mozambique.

    How soon can I start?

    New batches run regularly across live virtual and classroom formats. Check the upcoming schedules for the next available dates, or ask a learning advisor to recommend a batch that suits your timeline.

    Can I reschedule or transfer my enrolment?

    Yes. Flexi options let you reschedule or move to another batch on selected plans. Contact our support team to arrange this before your session begins.

    Is corporate or onsite training available for my team?

    Yes. We deliver onsite and live virtual group training tailored to your team, with customised schedules and role-based examples for telecom, banking and public sector contexts. Ask about corporate pricing for your organisation.