ITIL 5 Foundation Training in Malaysia

On the Current Syllabus

Build modern IT service management skills with ITIL 5 Foundation training for professionals and teams across Malaysia. This instructor-led ITIL Version 5 Foundation certification training in Malaysia, governed by AXELOS and delivered by PeopleCert, prepares you for the ITIL 5 Foundation exam and the digital product and service management practices that GBS centres, banks and telcos value most.

Flexible

Duration

Live

Mode

Hours

5K+ already enrolled

4.5 (24+ Reviews)

4 enrolled this week

11 viewing right now

Want to Train Your Team?

Build Modern IT Service Skills with ITIL 5 in Malaysia

Starts from

MYR 6190

What Is ITIL 5 Foundation and Why It MattersYour Entry into Modern Service Management

The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme, introducing the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations co-create value. Governed by AXELOS and examined by PeopleCert, ITIL 5 Foundation certification training in Malaysia gives IT and business professionals a modern, digital-era grounding in IT service management.

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library and a significant evolution from ITIL 4, with an explicit focus on digital products and services, the product and service lifecycle, and Value Stream Mapping and Management. Across Malaysia's expanding base of global business services centres, BFSI employers and telecommunications providers, the market increasingly rewards professionals who can align IT services to strategy and continually improve value.

Whether you are new to ITIL or refreshing your knowledge from an earlier edition, this course prepares you for the 40-question, closed-book Foundation exam and the ITIL 5 designation. Start your ITIL 5 journey with Invensis Learning and build service management capability that employers across Kuala Lumpur and beyond are hiring for.

Key Highlightsof the ITIL Version 5 Foundation Training Course

End-to-End Learning and Certification Readiness

Structured ITIL 5 Foundation certification training in Malaysia designed to help learners
Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Malaysia
Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
Guided preparation support for learners pursuing certification, assessment, or professional skill validation

Structured Courseware and Learning Resources

Access to organized course materials that support step-by-step learning
Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
Practice questions, assignments, quizzes, or mock assessments included where applicable
Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

Instructor-Led, Practical Learning Experience

Live interactive sessions delivered by experienced trainers with relevant domain expertise
Real-world examples, case discussions, and practical activities to improve applied understanding
Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
Training focused on helping learners apply concepts at work, not just complete the course content

Flexible Learning Support in Malaysia

Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
Learning support designed to help participants stay on track throughout the training journey
Additional revision, retake, or post-training support may be available based on the selected course

Learn the Core Concepts Covered in the Course

Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
Explore practical use cases that show how the concepts are applied in professional environments
Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

Assessment, Practice, and Completion Support

Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
Use assessments to identify learning gaps and strengthen weak areas
Receive guidance through a structured ITIL 5 Foundation exam prep training in Malaysia
Earn a course completion certificate after successfully meeting the course requirements

Career and Workplace Application

Build practical skills that support professional growth, role advancement, and improved job performance in Malaysia
Strengthen confidence in applying course concepts to workplace challenges
Improve professional credibility through structured training and certification preparation where applicable
Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

ITIL V5 Foundation Certification Eligibility in MalaysiaDo You Qualify for the ITIL V5 Foundation Exam?

ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

No formal prerequisites — open to anyone interested in IT service management.
Suitable for IT professionals, service desk and support staff, and ITSM practitioners.
Useful for managers and business stakeholders who interact with IT services.
A basic familiarity with IT services is helpful but not required.

Why ITIL 5 Foundation Is Worth EarningThe Value It Adds to Your Career and Team

For Individuals

ITIL 5 Foundation training helps IT and business professionals build modern service management capability and prepare for the Foundation exam. The course suits service desk analysts, IT operations staff, product owners and DevOps practitioners who want a current, digital-era credential. Whether you are entering IT service management, moving from an earlier ITIL edition, or supporting digital service teams in Kuala Lumpur, Cyberjaya or Penang, this training builds skills aligned with what Malaysian employers expect.

If you want to prove up-to-date service management knowledge with a globally recognised credential, ITIL 5 Foundation is a clear first step. You gain a structured understanding of the ITIL Value System, the product and service lifecycle and continual improvement, plus focused exam preparation.

Earn a globally recognised, current-edition ITIL credential backed by AXELOS and PeopleCert
Master digital product and service management for the modern IT era, not just legacy ITSM
Qualify for in-demand ITSM roles across Malaysia's GBS, BFSI and telecommunications sectors
Speak the shared language of value co-creation, guiding principles and the ITIL Value System
Prepare with confidence for the 40-question, 60-minute closed-book Foundation exam
Stand out with certified ITIL 5 training that signals up-to-date service management knowledge
Build a foundation for higher ITIL 5 qualifications and senior service management careers
Apply value stream mapping and continual improvement to real digital service delivery

For Organizations

ITIL 5 group training helps organisations lift service management maturity by equipping IT teams with a consistent, modern framework. The training can be delivered for service desks, operations teams, PMOs or entire IT functions. For Malaysian enterprises and GBS centres looking to standardise ITSM practice and connect services to strategy, this training offers a scalable, flexible solution.

If your teams manage growing digital service portfolios without a shared framework, ITIL 5 group training creates common ground. Staff gain a standardised approach to value co-creation, the four dimensions of service management and continual improvement.

Builds a shared service management language across IT and digital delivery teams
Aligns IT services with business strategy and measurable value outcomes
Improves incident, problem and change ways of working across the organisation
Standardises practice across GBS, shared services and multi-supplier environments
Supports digital transformation and continual improvement initiatives
Enables customised, schedule-friendly delivery for busy IT teams
Strengthens in-house ITSM expertise and reduces reliance on external consultants
Prepares teams for higher ITIL 5 qualifications and long-term capability building

ITIL V5 Foundation Exam Format in MalaysiaWhat to expect on exam day

The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

Exam Component	Details
Exam Name	ITIL V5 Foundation
Conducted By	PeopleCert
Exam Duration	60 minutes
Number of Questions	40 multiple-choice questions
Passing Score	65% (26 of 40 correct)
Exam Format	Multiple-choice, closed book; online proctored or test center
Testing Basis	ITIL V5 Foundation syllabus
Testing Format	PeopleCert online proctored or test center
Book	Closed book
Certificate Validity	3 years; renew via PeopleCert CPD or re-exam

ITIL V5 Foundation Certification Cost in Malaysia

The total cost of getting ITIL V5 Foundation certified in Malaysia includes the training fee and the certification exam fee.

Training Cost Includes:

Accredited ITIL 5 Foundation certification training in Malaysia delivered by experienced service management instructors
Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
Expert guidance throughout the learning journey, including exam preparation strategies and revision support
The ITIL Version 5 Foundation training cost in Malaysia is MYR 6190

Exam Cost:

PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
PeopleCert online proctored or test center delivery
ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

Your ITIL 5 Career Outlook in MalaysiaRoles, Demand and Earning Potential

ITIL is the world's most widely adopted IT service management framework, and in Malaysia demand is concentrated in the global business services, BFSI and telecommunications sectors that run large digital service operations. As GBS centres centralise IT and analytics work and enterprises accelerate digital transformation, employers increasingly seek professionals fluent in modern ITSM practice. Roles range from service desk analyst to service delivery and IT service manager, and here is what the Malaysian market is telling us right now.

RM 133,564

IT Service Delivery Manager salary, Malaysia

average per year, PayScale 2026

RM 135,362

IT Service Desk Manager salary, Malaysia

average, SalaryExpert 2026

500,000

High-value digital jobs targeted

by 2026, Ekonomi MADANI agenda

750+

GBS companies operating in Malaysia

GBS Malaysia / PIKOM

SECTORS HIRING

—Global Business Services and Shared Services Centres
—Banking, Financial Services and Insurance
—Telecommunications
—Government and Public Sector Digital
—Manufacturing and Electronics
—IT Consulting and Managed Services

GROWTH TRENDS

—MDEC digital investment fuelling high-value IT job creation
—750+ GBS centres centralising IT, service and analytics work
—Rapid AI adoption reshaping IT operations and service management
—Ekonomi MADANI targeting 500,000 high-value jobs by 2026
—Near full employment with critical IT talent shortages
—Cloud and digital transformation across BFSI and telco

Sources: PayScale, SalaryExpert, Glassdoor, Jobstreet (Malaysia) 2026; MDEC, GBS Malaysia / PIKOM; Ekonomi MADANI.

Designation

ITIL Version 5 Foundation Certified Professionals in Malaysia : Salary Insights and Trends

Hiring Companies in Malaysia

RM30K

Min

RM45K

Average

RM66K

Max

PayScale · Glassdoor (Malaysia) 2026

DXC TechnologyIBMHSBCAccenture

Source: DXC Technology · IBM Malaysia · HSBC GSC · Accenture

Industry Challenges Driving ITIL 5 Demand in Malaysia

Digital Transformation Pressure

Malaysian enterprises and GBS centres are modernising IT operations at speed, but many lack a shared, current framework to manage digital products and services, the exact gap ITIL 5 is built to close.

ITIL 5 builds digital service management skills

IT Service Management Talent Shortage

With near full employment and critical skills shortages, Malaysian employers struggle to hire IT staff who understand modern ITSM. Certified ITIL 5 holders are rare and increasingly sought after.

ITIL 5 makes certified professionals stand out

AI-Driven IT Operations

Rapid AI and automation adoption is reshaping how IT services are delivered. ITIL 5's focus on the four dimensions and value streams helps teams adopt these tools without losing service quality.

ITIL 5 covers information and technology dimensions

Service Quality in Global Delivery

Malaysia's 750+ GBS centres deliver IT services to regional and global markets, demanding consistent, repeatable practice. ITIL management practices give teams a common standard across locations.

ITIL 5 standardises ways of working

Value Leakage in Digital Portfolios

Boards fund digital programmes but often see weak links between spend and outcomes. ITIL 5's value co-creation and value stream mapping help teams surface waste and connect services to strategy.

ITIL 5 builds value co-creation skills

Continual Improvement Gaps

Many IT functions treat improvement as an afterthought. ITIL 5 embeds continual improvement across the lifecycle, giving Malaysian teams a structured, repeatable way to raise service performance.

ITIL 5 embeds a continual improvement model

Sources: MDEC, GBS Malaysia / PIKOM, Digital News Asia 2025-2026; Michael Page, Reeracoen (Malaysia) 2026.

ITIL 5 Foundation is more than a certificate. It is a modern service management toolkit for the digital era. Join professionals in Malaysia who align IT services to strategy and continually improve value. Start your journey today.

Your Malaysia Career Transformation

Your ITIL 5 Transformation in Malaysia

Before and After the Credential

Malaysia's digital economy is expanding through GBS growth, AI adoption and national digital investment, and employers increasingly separate professionals who manage service value from those who only run tasks. Here is which side of that line you want to be on.

Today

Salary capped with limited leverage to negotiate in the Malaysian market

After ITIL 5

Service delivery and IT service manager roles in Malaysia average around RM 133,000 to RM 135,000

Today

Salary capped with limited leverage to negotiate in the Malaysian market

Today

Shortlisted less often for roles that list ITIL as preferred

After ITIL 5

Eligible for ITSM roles across GBS centres, banks, telcos and consulting

Today

Shortlisted less often for roles that list ITIL as preferred

Today

Capable in day-to-day support, but missing a structured service framework

After ITIL 5

Confident applying the ITIL Value System and continual improvement at work

Today

Capable in day-to-day support, but missing a structured service framework

You earn your ITIL 5 Foundation

Before

Service management knowledge tied to an older edition or informal experience

Now you have

A current-edition ITIL credential from AXELOS and PeopleCert, recognised worldwide

Before

Service management knowledge tied to an older edition or informal experience

Before

Stuck in a support role with no recognised framework credential

Now you have

A clear route into service delivery and IT service management roles

Before

Stuck in a support role with no recognised framework credential

Before

Task-focused, with limited visibility of how services create value

Now you have

The vocabulary employers want: value co-creation, guiding principles and value streams

Before

Task-focused, with limited visibility of how services create value

Before

Recognition that fades when you change sector or employer

Now you have

A globally portable credential that travels across GBS, BFSI and telco employers

Before

Recognition that fades when you change sector or employer

"In digital service delivery, the gap between doing the work and managing value is increasingly a recognised credential, and the employers that matter already know it."

Join 50,000+ professionals who trained with Invensis Learning and made the shift.

Sources: PayScale, SalaryExpert, Glassdoor (Malaysia) 2026.

How to Get ITIL V5 Founfdation Certified in MalaysiaStep-by-Step Certification Process

The ITIL V5 Foundation certification path in Malaysia is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 1

Enrol in the 2-Day ITIL V5 Foundation Course

Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 2

Complete the Accredited Training

Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 3

Schedule Your Exam

The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 4

Sit the ITIL V5 Foundation Exam

Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

Step 5

Earn Your ITIL V5 Foundation Certificate

After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

Step 5

Earn Your ITIL V5 Foundation Certificate

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Step 6

Maintain and Progress Your Certification

ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

Course Curriculumof the ITIL Version 5 Foundation Certification Training

The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

100% Secure and Safe download

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

Module 1: Key ITIL Terms & Definitions

Digital products and digital services
Products, services, and service offerings
Value co-creation
Utility and warranty
Outputs vs outcomes
Costs and risks
Continual improvement
Service relationships and SLAs

Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

100% Secure and Safe download

Skills You Will Gain from ITIL 5 Foundation TrainingCapabilities That Apply from Day One

This ITIL 5 Foundation programme covers all nine official topic areas so you leave with practical, exam-ready knowledge. By the end, you can explain the ITIL Value System, apply the guiding principles, and connect the product and service lifecycle to value co-creation.

Digital Product and Service Management

Understand what distinguishes digital products and services, how value is created in digital environments, and how products and services are managed across their lifecycle in the modern IT era.

Value Co-Creation

Learn how value is co-created between providers, consumers and stakeholders by balancing outcomes, costs, risks, experience and sustainability, moving from output-focused to outcome-focused delivery.

The Four Dimensions of Service Management

Apply a holistic view across Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, plus the external PESTLE factors that shape them.

The ITIL Value System

Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

The Seven Guiding Principles

Use the guiding principles, from Focus on value to Optimise and automate, to make better decisions, collaborate effectively and adapt ITIL practices to real digital environments.

The Product and Service Lifecycle

Describe the purpose of each lifecycle activity, from discovery and design through to operation, delivery and support, and how they work together to create value.

ITIL Management Practices

Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across teams and organisations.

Continual Improvement and Value Streams

Apply the continual improvement model and value stream mapping to identify waste, improve flow and visibility, and raise outcomes across digital products and services.

Who Should TakeITIL V5 Foundation Certification Training in Malaysia?

IT Service Manager

Service Desk Analyst

ITSM Practitioner

IT Support Engineer

IT Operations Manager

Incident / Problem Manager

Change Manager

IT Project Manager

Who Can Take This Certification Training

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions
Interactive discussions and group activities
Real-world examples and practical exercises
Structured learning with fixed schedules
Opportunities for peer networking and collaboration
Practice assessments and knowledge checks
Dedicated Q&A and concept clarification
Immediate trainer feedback and support

Untitled

Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Untitled

ITIL V5 Foundation Live Virtual Training

Live online instructor-led sessions
Interactive discussions and virtual activities
Expert guidance from experienced trainers
Practice assessments and revision support
Dedicated Q&A sessions for concept clarification
Fixed schedules for accountability and momentum
Small batch sizes for personalized attention
Access from any location with internet connectivity

MYR 6190

Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

Untitled

ITIL V5 Foundation Corporate Group Training

Customized training aligned to organizational goals
Flexible delivery: onsite, virtual, hybrid, or blended
Scheduling tailored to business availability
Role-based examples and industry-relevant discussions
Progress tracking and learner assessments where applicable
Dedicated coordination and administrative support
Consistent learning experiences across teams
Scalable delivery for local, regional, or global workforces

Untitled

Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

Untitled

ITIL V5 Foundation Focused 1-to-1 Training

One-to-one instructor attention
Customized learning plans and objectives
Flexible scheduling based on availability
Personalized feedback and coaching
Additional focus on challenging topics
Targeted practice and revision support
Faster clarification of questions and concepts
Learning pace is adapted to individual needs

Untitled

Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

Untitled

ITIL V5 Foundation Classroom Training

Instructor-led classroom sessions

Interactive discussions and group activities

Real-world examples and practical exercises

Structured learning with fixed schedules

Opportunities for peer networking and collaboration

Practice assessments and knowledge checks

Dedicated Q&A and concept clarification

Immediate trainer feedback and support

Untitled

Please Note:Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

Official PeopleCert (AXELOS)-aligned Course Material

Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

Loading schedules…

Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Malaysia?

Invensis Learning delivers structured ITIL 5 Foundation training for individual professionals and organisations across Malaysia that want current, digital-era service management skills and a clear path to the Foundation exam. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your IT team, Invensis Learning provides a professional experience built around practical understanding, real-world application and measurable outcomes.

PeopleCert Accredited Training Organization delivering ITIL 5 Foundation aligned courseware
Qualified, PeopleCert-accredited trainers with real IT service management experience
Flexible formats: live virtual instructor-led, corporate onsite and focused 1-to-1 training
16-hour programme covering all nine official ITIL 5 Foundation topic areas
Industry-driven case studies and ITIL 5 practice questions for exam readiness
Guidance to help you clear the Foundation exam on your first attempt
Dedicated learner support before, during and after the training
Trusted by professionals and organisations across multiple industries and regions

98%

First-Attempt Pass Rate

5000+

Accredited Trainers Globally

4.7/5

Rated by Learners Worldwide

500+

Corporate Clients

ISO 9001:2015 Certified

ISO 27001:2022 Certified

Secure SSL Encryption

Leaders in Training industry for 12+ years

Over 5000 five star reviews

Level AA conformance, W3C WCAG 2.2

ITIL Version 5 Foundation Training Locations in MalaysiaAll our classroom training is now available online at your convenience

ITIL Version 5 Foundation in Malaysia

Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

ITIL Version 5 Foundation in Malaysia

Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

ITIL Version 5 Foundation in Malaysia

Berjaya Times Square Hotel, 1, Jln Imbi, Bukit Bintang, 55100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

ITIL Version 5 Foundation in Malaysia

Pullman Kuala Lumpur City Centre, 4, Jalan Conlay, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

ITIL 5 Corporate Training in MalaysiaUpskill Service Teams

Untitled

Suitable for small, medium and large IT and service teams
Customised schedules based on team availability across Malaysian time zones
Flexible delivery through onsite, live virtual or blended formats
Accredited trainers with real IT service management and industry expertise
Role-based, industry-relevant examples for better workplace application
Dedicated coordination and learner support for corporate programmes
Scalable delivery for teams across Kuala Lumpur, Penang and global sites

What Our Learners Say

Untitled

Passed the Foundation Exam First Time

"The ITIL 5 Foundation training made the ITIL Value System and value streams genuinely clear. The trainer used real service delivery scenarios, and the mock questions had me ready for the exam format. I passed on my first attempt."

Nurul Aisyah

Untitled

0/0

A Clear Upgrade to Current Practice

"Coming from an older ITIL edition, I needed to understand what changed in ITIL 5. The sessions on digital product and service management and continual improvement were exactly what I needed to modernise how I work."

Wei Jian Tan

Untitled

0/0

Practical and Easy to Apply

"Well-structured and practical. The four dimensions and the guiding principles now shape how I approach service requests day to day. The live virtual format fit around my shifts at the service centre."

Ravi Kumar

Untitled

0/0

Consistent Practice Across Our Team

"We enrolled our service management team through Invensis Learning. The trainer tailored examples to our GBS environment, and the team now shares a common ITIL 5 language across incident and problem handling. Delivery quality improved noticeably."

Suhaila Ismail

Untitled

0/0

Reliable Corporate Training Partner

"As an L&D lead in a bank, I needed accredited, current training for our IT function. The corporate programme was well coordinated, aligned to the official syllabus, and the pass rate across our cohort was excellent."

Daniel Lim

Untitled

0/0

4.6

Ratings

100K+

Happy Learners

100+

Locations Worldwide

99%

Training Satisfaction

Enquire with us now

Drop us a query and our learning consultant will reach out to you shortly

Get Course Details & Pricing

Fill out this form and we will respond quickly.

We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

Johor Bahru Kuala Lumpur

Explore Our Other Course Categories

Agile Certification Training Courses

Project Management Certification Training Courses

IT Service Management Certification Training Courses

Quality Management Certification Courses

DevOps Certification Training Courses

IT Governance Certification Training Courses

Other Related Courses

Foundation

SIAM Professional

Frequently Asked QuestionsHere's everything you may ask...

ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme, governed by AXELOS and examined by PeopleCert. It introduces digital product and service management, the ITIL Value System and the practices that help organisations co-create value. It suits IT and business professionals at any career stage, from service desk analysts to product owners and DevOps practitioners.

General

What is ITIL 5 Foundation and who is it for?

Is ITIL 5 Foundation worth it for my career in Malaysia?

Yes. ITIL is the world's most widely adopted IT service management framework, and Malaysian employers in GBS, BFSI and telecommunications value certified professionals. Service delivery and IT service manager roles average around RM 133,000 to RM 135,000 a year, and ITIL 5 gives you a current, digital-era credential to compete for them.

How does ITIL 5 differ from ITIL 4?

ITIL 5 (Version 5.0) is the fifth iteration of the IT Infrastructure Library. Key changes from ITIL 4 include an explicit focus on digital product and service management, the product and service lifecycle as a core element, Value Stream Mapping and Management as a dedicated topic, and an updated ITIL Value System with stronger emphasis on value co-creation and sustainability.

Do I need any prerequisites for ITIL 5 Foundation?

No. ITIL 5 Foundation has no formal prerequisites and is open to all, regardless of education, experience or prior ITIL knowledge. Professionals holding ITIL 4 Foundation will find some familiar concepts, but ITIL 4 is not required.

How long is the ITIL 5 Foundation certification valid?

ITIL 5 Foundation certification is valid for three years. To maintain it, you renew every three years by earning 60 CPD (Continuing Professional Development) points within the certification cycle. Verify current renewal options with PeopleCert.

Pricing

How much does ITIL 5 Foundation training cost in Malaysia?

Training is typically purchased as a combined course and exam package, with pricing quoted in Malaysian ringgit and varying by format and schedule. The exam fee is set by PeopleCert and varies by region and channel. For a current quote in RM, request one from a learning advisor.

What is included in the ITIL 5 course fee?

The fee typically includes AXELOS-aligned ITIL 5 Foundation courseware, industry-driven case studies, practice questions and mock exams, accredited trainer-led sessions, and learner support. Many packages also include the PeopleCert exam voucher. Confirm exact inclusions when you enquire.

Is the exam voucher included in the training price?

In most accredited packages the PeopleCert ITIL 5 Foundation exam voucher is bundled with the training, but this can vary by plan. Ask a learning advisor to confirm whether the voucher is included in your chosen package.

Do you offer corporate or group discounts?

Yes. We offer corporate group training with customised schedules and volume-based pricing for IT and service management teams. Contact us for a tailored group quote for your organisation in Malaysia.

What payment options are available?

We accept major credit and debit cards and bank transfers, and offer instalment options on selected plans. Speak with a learning advisor to choose the option that suits you.

Exam

What is the format of the ITIL 5 Foundation exam?

The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the official ITIL 5 Foundation (Version 5.0) Syllabus. It is delivered online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre.

How many questions are on the exam and how long is it?

The exam has 40 questions and lasts 60 minutes (one hour). It is closed book and uses single-answer multiple-choice questions.

What is the passing score for ITIL 5 Foundation?

The passing score is 65%, which means answering at least 26 of the 40 questions correctly. Focus on broad understanding across all nine topic areas rather than any single section.

Which topic areas does the ITIL 5 Foundation exam cover?

The exam covers nine topic areas: Digital Product and Service Management Concepts, Value Co-creation, The Dimensions of Product and Service Management, ITIL Value System, The ITIL Guiding Principles, The Product and Service Lifecycle, ITIL's Management Practices, Continual Improvement, and Value Stream Mapping and Management.

What happens if I do not pass the first time?

You can re-sit the ITIL 5 Foundation exam. Our training includes mock exams, practice questions and first-attempt guidance to help you pass, and selected plans offer retake support. Confirm the current re-sit policy with PeopleCert.

Course Content

What will I learn in the ITIL 5 Foundation training?

You will learn digital product and service management, value co-creation, the four dimensions of service management, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL management practices, continual improvement, and value stream mapping, mapped to all nine official topic areas.

Can a beginner take this course?

Yes. ITIL 5 Foundation is designed as an accessible entry point with no prerequisites. Beginners are welcomed, and the training builds understanding step by step, supported by case studies, practice questions and trainer guidance.

How long is the ITIL 5 Foundation training?

Invensis Learning delivers the ITIL 5 Foundation course as a 16-hour programme. Depending on the schedule format, this runs as two full days (8 hours per day) or four half-days (4 hours per day).

What learning materials are provided?

You receive AXELOS-aligned ITIL 5 Foundation courseware, industry-driven case studies, ITIL 5 practice questions and mock exams. These reinforce the nine topic areas and prepare you for the closed-book Foundation exam.

Is the courseware aligned with the current ITIL 5 syllabus?

Yes. The courseware is aligned to the official AXELOS ITIL 5 Foundation Syllabus (Version 5.0) and prepares you for the current 40-question PeopleCert exam.

Enrollment

How do I enrol in the ITIL 5 Foundation course?

You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to schedules, courseware and learning resources. A learning advisor can help you pick the right batch.

What training formats are available in Malaysia?

We offer online (live virtual) instructor-led training, corporate onsite group training, and focused 1-to-1 sessions. This lets professionals and teams across Malaysia choose the format that fits their schedule.

How soon can I start?

New batches run regularly across convenient Malaysian time zones. View upcoming schedules or talk to a learning advisor to find the next available live virtual or corporate session that suits you.

Can I reschedule or transfer my enrolment to another batch?

Yes. Flexi options let you reschedule or transfer to another batch, and selected plans include a pass to attend the training twice. Contact support to arrange this.

What is the refund or cancellation policy?

Refunds and cancellations are handled per our published policy, and selected plans include a money-back guarantee. Reach out to our team for the details that apply to your enrolment.

ITIL V5 Foundation Exam Format in MalaysiaWhat to expect on exam day

Exam Component

Details

Exam Name

ITIL V5 Foundation

Conducted By

PeopleCert

Exam Duration

60 minutes

Number of Questions

40 multiple-choice questions

Passing Score

65% (26 of 40 correct)

Exam Format

Multiple-choice, closed book; online proctored or test center

Testing Basis

ITIL V5 Foundation syllabus

Testing Format

PeopleCert online proctored or test center

Book

Closed book

Certificate Validity

3 years; renew via PeopleCert CPD or re-exam

Your ITIL 5 Career Outlook in MalaysiaRoles, Demand and Earning Potential

ITIL 5 Foundation Training in Malaysia

What Is ITIL 5 Foundation and Why It MattersUntitledYour Entry into Modern Service Management

What Is ITIL 5 Foundation and Why It MattersYour Entry into Modern Service Management

Key Highlightsof the ITIL Version 5 Foundation Training Course

ITIL V5 Foundation Certification Eligibility in MalaysiaDo You Qualify for the ITIL V5 Foundation Exam?

Why ITIL 5 Foundation Is Worth EarningThe Value It Adds to Your Career and Team

ITIL V5 Foundation Exam Format in MalaysiaWhat to expect on exam day

ITIL V5 Foundation Certification Cost in Malaysia

Your ITIL 5 Career Outlook in MalaysiaRoles, Demand and Earning Potential

SECTORS HIRING

GROWTH TRENDS

Industry Challenges Driving ITIL 5 Demand in Malaysia

Digital Transformation Pressure

IT Service Management Talent Shortage

AI-Driven IT Operations

Service Quality in Global Delivery

Value Leakage in Digital Portfolios

Continual Improvement Gaps

Your ITIL 5 Transformation in Malaysia

Before and After the Credential

How to Get ITIL V5 Founfdation Certified in MalaysiaStep-by-Step Certification Process

Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

Step 2: Complete the Accredited Training

Step 3: Schedule Your Exam

Step 4: Sit the ITIL V5 Foundation Exam

Step 5: Earn Your ITIL V5 Foundation Certificate

Step 6: Maintain and Progress Your Certification

Enrol in the 2-Day ITIL V5 Foundation Course

Enrol in the 2-Day ITIL V5 Foundation Course

Complete the Accredited Training

Complete the Accredited Training

Schedule Your Exam

Schedule Your Exam

Sit the ITIL V5 Foundation Exam

Sit the ITIL V5 Foundation Exam

Earn Your ITIL V5 Foundation Certificate

Earn Your ITIL V5 Foundation Certificate

Maintain and Progress Your Certification

Maintain and Progress Your Certification

Module 1: Key ITIL Terms & Definitions

Module 2: ITIL Four Dimensions of Product & Service Management

Module 3: ITIL Product & Service Lifecycle

Module 4: ITIL Value System (ITIL VS)

Module 5: Value Stream Identification, Mapping & Management

Module 6: ITIL & Artificial Intelligence (AI)

Module 7: ITIL & Other Frameworks

Course Curriculumof the ITIL Version 5 Foundation Certification Training

Module 1: Key ITIL Terms & Definitions

Skills You Will Gain from ITIL 5 Foundation TrainingCapabilities That Apply from Day One

Digital Product and Service Management

Value Co-Creation

The Four Dimensions of Service Management

The ITIL Value System

The Seven Guiding Principles

The Product and Service Lifecycle

ITIL Management Practices

Continual Improvement and Value Streams

Who Should TakeITIL V5 Foundation Certification Training in Malaysia?

ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

ITIL V5 Foundation Classroom Training

ITIL V5 Foundation Live Virtual Training

ITIL V5 Foundation Corporate Group Training

ITIL V5 Foundation Focused 1-to-1 Training

ITIL V5 Foundation Classroom Training

Why Choose Invensis LearningFor Your ITIL 5 Foundation Certification Training in Malaysia?

ITIL Version 5 Foundation Training Locations in MalaysiaAll our classroom training is now available online at your convenience

ITIL 5 Corporate Training in MalaysiaUpskill Service Teams

What Our Learners Say

Enquire with us now

Get Course Details & Pricing

We also deliver ITIL Version 5 Foundation Certification Trainingacross multiple cities

Explore Our Other Course Categories

Other Related Courses

ITIL Version 5 Foundation

VeriSM™ Foundation

ITIL 4 Foundation

ITIL (Version 5) Foundation Bridge

SIAM Foundation

SIAM Professional

ITIL Version 5 Foundation