Course Overview

    Overview

    Course Highlights

    Eligibility Criteria

    Benefits

    Exam Format

    Certification Cost

    What Is the ITIL Version 5 Foundation Certification?UntitledYour Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and ITIL Version 5 Foundation certification training in Malta is your fastest route to earning it. The credential introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value. ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT service management to a full product and service lifecycle, adds Value Stream Mapping and Management as a dedicated topic, and strengthens the focus on value co-creation and sustainability in the digital era. For professionals in Malta's iGaming, fintech, telecoms and public sector organisations, the ITIL 5 Foundation is a globally recognised, current-edition ITSM credential with no formal prerequisites. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    What Is the ITIL Version 5 Foundation Certification?Your Entry into Modern ITSM

    The ITIL Version 5 Foundation (ITIL 5-F) is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert, and ITIL Version 5 Foundation certification training in Malta is your fastest route to earning it. The credential introduces the core concepts of digital product and service management, the ITIL Value System, and the practices that help organisations create, deliver and continually improve value.

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It moves beyond traditional IT service management to a full product and service lifecycle, adds Value Stream Mapping and Management as a dedicated topic, and strengthens the focus on value co-creation and sustainability in the digital era.

    For professionals in Malta's iGaming, fintech, telecoms and public sector organisations, the ITIL 5 Foundation is a globally recognised, current-edition ITSM credential with no formal prerequisites. Start your ITIL 5 journey with Invensis Learning and prepare for the exam with confidence.

    Certification Badge

    Invensis Learning is a Peoplecert Accredited Training Organization (2778) in Malta, approved to deliver official ITIL 5 Foundation certification training using accredited courseware and standards.

    Key Highlightsof the ITIL Version 5 Foundation Training Course

    End-to-End Learning and Certification Readiness

    • Structured ITIL 5 Foundation certification training in Malta designed to help learners
    • Guided preparation support for professionals pursuing the ITIL 5 Foundation certification program in Malta
    • Practical examples and scenario-based exercises to help learners connect training concepts with workplace situations
    • Guided preparation support for learners pursuing certification, assessment, or professional skill validation

    Structured Courseware and Learning Resources

    • Access to organized course materials that support step-by-step learning
    • Topic-wise learning resources, exercises, and knowledge checks to reinforce understanding
    • Practice questions, assignments, quizzes, or mock assessments included where applicable
    • Supplementary learning aids such as templates, case studies, guides, flashcards, or toolkits depending on the course structure

    Instructor-Led, Practical Learning Experience

    • Live interactive sessions delivered by experienced trainers with relevant domain expertise
    • Real-world examples, case discussions, and practical activities to improve applied understanding
    • Opportunities to ask questions, clarify doubts, and participate in trainer-led discussions
    • Training focused on helping learners apply concepts at work, not just complete the course content

    Flexible Learning Support in Malta

    • Flexible learning options available through ITIL 5 Foundation training online, classroom sessions, and customized enterprise learning programs
    • Options include live virtual classroom training, onsite training, self-paced learning, or customized group training depending on course availability
    • Learning support designed to help participants stay on track throughout the training journey
    • Additional revision, retake, or post-training support may be available based on the selected course

    Learn the Core Concepts Covered in the Course

    • Understand foundational principles, terminology, and important subject areas related to ITIL V5 Foundation
    • Learn relevant tools, methods, frameworks, processes, or practices based on the course curriculum
    • Explore practical use cases that show how the concepts are applied in professional environments
    • Build role-relevant knowledge that supports better decision-making, execution, and workplace performance

    Assessment, Practice, and Completion Support

    • Practice through quizzes, assignments, exercises, mock tests, or simulations where applicable
    • Use assessments to identify learning gaps and strengthen weak areas
    • Receive guidance through a structured ITIL 5 Foundation exam prep training in Malta
    • Earn a course completion certificate after successfully meeting the course requirements

    Career and Workplace Application

    • Build practical skills that support professional growth, role advancement, and improved job performance in Malta
    • Strengthen confidence in applying course concepts to workplace challenges
    • Improve professional credibility through structured training and certification preparation where applicable
    • Support organizational capability development through a Corporate ITIL 5 Foundation training program designed for IT teams, service desk professionals, support engineers, managers, and business stakeholders

    ITIL V5 Foundation Certification Eligibility in MaltaDo You Qualify for the ITIL V5 Foundation Exam?

    ITIL V5 Foundation has no formal prerequisites. The certification is suitable for anyone who works in or alongside IT service delivery:

    • No formal prerequisites — open to anyone interested in IT service management.

    • Suitable for IT professionals, service desk and support staff, and ITSM practitioners.

    • Useful for managers and business stakeholders who interact with IT services.

    • A basic familiarity with IT services is helpful but not required.

    Why the ITIL 5 Foundation Is Worth EarningFor Your Career and Your Organisation

    For Individuals

    For Individuals

    ITIL 5 Foundation training helps professionals understand how modern organisations create and deliver value through digital products and services. The programme suits IT support staff, service desk analysts, aspiring service managers, and business professionals who work alongside digital teams. Whether you are new to ITIL, updating from ITIL 4, or moving into a service management role in Malta's technology sector, this training builds the awareness-level knowledge the Foundation exam validates.

    If you want a recognised, digital-era ITSM credential that travels across sectors and borders, the ITIL 5 Foundation is a clear first step. You gain structured knowledge, practice questions aligned to the exam, and a supported path from study to certified.

    • Earns a globally recognised, current-edition ITSM credential valued by employers worldwide
    • Opens roles across service desk, incident, change and service delivery management
    • Builds fluency in the ITIL Value System and the digital product and service lifecycle
    • Applies the seven guiding principles to real decisions in digital environments
    • Adds Value Stream Mapping and Management skills that improve delivery flow
    • Requires no prerequisites, so it is open to IT and business professionals alike
    • Complements Agile, DevOps and SRE ways of working in modern teams
    • Provides a foundation for higher ITIL 5 qualifications and career progression
    For Organizations

    For Organizations

    ITIL 5 Foundation group training helps organisations equip teams with a consistent, current understanding of digital product and service management. It can be delivered for IT operations, service desks, project teams or mixed business groups. For organisations modernising their IT services, this training provides a scalable way to align people, practices and technology around value.

    If your teams manage a growing set of digital products and services, ITIL 5 Foundation training gives them a common framework. They gain a shared approach to prioritisation, improvement and value delivery that supports better service outcomes.

    • Builds a shared service management language across IT and business teams
    • Standardises practices such as incident, problem, change and service request handling
    • Connects everyday delivery to value co-creation and customer outcomes
    • Embeds continual improvement as a habit, not a one-off project
    • Improves flow and visibility through value stream thinking
    • Supports digital transformation and multi-supplier service delivery
    • Enables customised, in-house training aligned to business goals
    • Strengthens in-house ITSM capability without external dependency

    ITIL V5 Foundation Exam Format in MaltaWhat to expect on exam day

    The ITIL V5 Foundation exam validates your understanding of the ITIL V5 service-management framework, building on the ITIL 4 Service Value System with the latest practice guidance. The exam focuses on the Service Value System, the four dimensions of service management, the ITIL guiding principles, the service value chain, and the practices that enable end-to-end service delivery. Through a combination of multiple-choice questions, candidates are tested on their ability to apply ITIL V5 principles in real-world service-management environments.

    Exam ComponentDetails
    Exam NameITIL V5 Foundation
    Conducted ByPeopleCert
    Exam Duration60 minutes
    Number of Questions40 multiple-choice questions
    Passing Score65% (26 of 40 correct)
    Exam FormatMultiple-choice, closed book; online proctored or test center
    Testing BasisITIL V5 Foundation syllabus
    Testing FormatPeopleCert online proctored or test center
    BookClosed book
    Certificate Validity3 years; renew via PeopleCert CPD or re-exam

    ITIL V5 Foundation Certification Cost in Malta

    The total cost of getting ITIL V5 Foundation certified in Malta includes the training fee and the certification exam fee.

    Training Cost Includes:

    • Accredited ITIL 5 Foundation certification training in Malta delivered by experienced service management instructors
    • Official digital courseware aligned with the latest ITIL 5 Foundation syllabus and best practices
    • Comprehensive study materials covering the ITIL Service Value System, Service Value Chain, Guiding Principles, Continual Improvement Model, and key ITIL practices
    • Practice questions, knowledge checks, and full-length mock examinations designed to improve exam readiness
    • Structured ITIL 5 Foundation exam prep training focused on helping candidates succeed on their first attempt
    • Expert guidance throughout the learning journey, including exam preparation strategies and revision support
    • The ITIL Version 5 Foundation training cost in Malta is EUR 1380

    Exam Cost:

    • PeopleCert ITIL V5 Foundation exam (bundled with training in most packages)
    • PeopleCert online proctored or test center delivery
    • ITIL V5 Foundation certificate valid for 3 years (renew via PeopleCert CPD or re-exam)

    Note: Prices may vary depending on your location and delivery preferences. Reach out to our learning advisors for the exact pricing details.

    Career OutcomesWhy Consider the ITIL 5 Foundation Certification?

    The ITIL 5 Foundation is a strong entry marker for IT service management roles across Malta, valued by iGaming operators, fintech firms, telecoms providers and public sector organisations that run large digital service portfolios. As MITA drives public administration modernisation and the gaming and fintech sectors keep scaling, employers increasingly want professionals who understand modern ITSM. Demand spans service desk, incident, change and service delivery roles, and here is what the local market is telling us right now.

    €55,522

    Average IT Manager salary, Malta

    per year, SalaryExpert 2026

    300+

    MGA-licensed gaming companies in Malta

    GamingMalta 2026

    €67.6m

    EU Recovery and Resilience funds for digital

    26% of Malta's RRP

    €85,000+

    Senior IT role salaries in Malta

    FreeMalta market data 2026

    SECTORS HIRING

    • —iGaming and Online Gaming Operators
    • —Fintech and Financial Services
    • —Telecoms and Managed IT Services
    • —Government and Public Sector (MITA)
    • —Professional Services and Consulting
    • —Cloud and Data Centre Providers

    GROWTH TRENDS

    • —MITA public sector modernisation strategy for 2023 to 2026
    • —300+ MGA-licensed gaming operators scaling IT service teams
    • —Fintech and blockchain hub growth under MFSA oversight
    • —EU-funded digital transformation investment across the economy
    • —Skills shortage in ITSM, cloud and cybersecurity roles
    • —Shift to ITIL 5 digital product and service management

    Sources: SalaryExpert, PayScale, Glassdoor, Paylab (Malta) 2026; GamingMalta and MGA; European Commission Recovery and Resilience Plan (Malta); MITA Strategy 2023-2026.

    Industry Challenges Driving ITIL 5 Demand in Malta

    iGaming Service Reliability Pressure

    Malta's 300+ licensed gaming operators run always-on platforms where downtime hits revenue instantly. Teams need structured incident, problem and service practices, exactly what ITIL 5 Foundation covers.

    ITIL 5 builds incident and service management skills

    Fintech Compliance and Uptime Demands

    MFSA-regulated fintech firms must balance rapid delivery with strict controls. The ITIL Value System and governance concepts help teams keep services reliable, auditable and aligned to outcomes.

    ITIL 5 builds governance and value co-creation skills

    Public Sector Digital Modernisation

    MITA's 2023 to 2026 strategy is modernising public administration through digital services. Delivering these at scale calls for common ITSM practices and a continual improvement mindset.

    ITIL 5 builds continual improvement capability

    IT and ITSM Skills Shortage

    Employers across Malta report shortages in service management, cloud and cybersecurity skills. A current-edition ITIL 5 credential helps professionals stand out in a competitive hiring market.

    ITIL 5 makes certified professionals stand out

    Cloud and Multi-Supplier Complexity

    As Maltese organisations adopt cloud and multiple suppliers, coordinating partners and technology gets harder. ITIL 5's four dimensions give teams a holistic way to manage that complexity.

    ITIL 5 builds four-dimensions and supplier skills

    Value Leakage in Digital Delivery

    When work flows through silos, delays and waste erode value. Value Stream Mapping and Management, a dedicated ITIL 5 topic, helps teams make work visible and improve delivery flow.

    ITIL 5 builds value stream mapping skills

    Sources: GamingMalta and MGA; MFSA; MITA Strategy 2023-2026; FreeMalta IT jobs demand 2026; European Commission digital connectivity (Malta).

    The ITIL 5 Foundation is more than a certificate. It is a practical toolkit for modern IT service management. Join professionals in Malta who connect delivery to value and lead better service outcomes. Start your ITIL 5 journey today.

    Your Malta Career Transformation

    Where You Stand Today,

    And Where the ITIL 5 Foundation Takes You

    Malta's technology market is expanding with iGaming, fintech and public sector digital investment, and employers increasingly separate professionals who understand modern service management from those who do not. Here is which side of that line the ITIL 5 Foundation puts you on.

    Today

    Salary capped with limited leverage in the Maltese market

    After ITIL 5

    IT service roles in Malta reach €48,000 to €55,000, with senior operations bands well beyond

    Today

    Shortlisted less often for roles that list ITIL as preferred

    After ITIL 5

    Eligible for service management roles across iGaming, fintech, telecoms and the public sector

    Today

    Confident in day-to-day tasks, but employers want ITSM structure

    After ITIL 5

    Fluent in the ITIL Value System, the service lifecycle and continual improvement

    You earn your ITIL 5 Foundation

    Before

    Practical ITSM experience but no recognised, up-to-date credential

    Now you have

    A current-edition, AXELOS-recognised ITSM credential from the ITIL 5 scheme

    Before

    Stuck in support work with no formal service management mandate

    Now you have

    A clear route into incident, change and service delivery management roles

    Before

    Task focused, with limited grasp of how work links to value

    Now you have

    The vocabulary employers expect: value co-creation, guiding principles, value streams

    Before

    Recognition that fades when you change employer or sector

    Now you have

    A globally portable credential that travels across sectors and countries

    "The gap between doing IT support and leading a service is increasingly a current-edition credential, and Malta's fastest-growing employers already know it."

    Join 50,000+ professionals who trained with Invensis Learning and made the shift.

    Sources: SalaryExpert, PayScale, Glassdoor, Paylab (Malta) 2026.

    How to Get ITIL V5 Founfdation Certified in MaltaStep-by-Step Certification Process

    The ITIL V5 Foundation certification path in Malta is straightforward: complete the accredited 2-day training and pass the ITIL Foundation exam. The exam is bundled with most Invensis Learning packages, and there are no prerequisites.

    Step 1: Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2: Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3: Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4: Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5: Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6: Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Step 1

    Enrol in the 2-Day ITIL V5 Foundation Course

    Choose your preferred Invensis Learning ITIL V5 Foundation cohort (2-Day Live Online Bootcamp or Corporate Group Training), delivered by ITIL-certified instructors using accredited courseware.

    Step 2

    Complete the Accredited Training

    Attend the 2-day course covering the full ITIL V5 Foundation syllabus, work through the practice questions, and complete at least one full mock exam to build exam readiness.

    Step 3

    Schedule Your Exam

    The ITIL Foundation exam is included in most packages. You receive your exam credentials and scheduling instructions to book an online proctored slot or a test center.

    Step 4

    Sit the ITIL V5 Foundation Exam

    Take the exam: 40 multiple-choice questions in 60 minutes, closed book, with a 65% pass mark (26 of 40), delivered online proctored or at a test center.

    Step 5

    Earn Your ITIL V5 Foundation Certificate

    After successfully passing the examination, you receive the official ITIL V5 Foundation certificate and digital badge. This credential demonstrates your knowledge of service management frameworks and your ability to support effective service delivery.

    Step 6

    Maintain and Progress Your Certification

    ITIL certificates are valid for 3 years; renew via the CPD programme or re-examination. From here you can progress toward higher ITIL designations.

    Module 1: Key ITIL Terms & Definitions

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Module 2: ITIL Four Dimensions of Product & Service Management

    • Organizations & people
    • Partners & suppliers
    • Information & technology
    • Value streams & processes
    • PESTLE analysis
    • External and internal influencing factors
    • Importance of balanced service management practices

    Module 3: ITIL Product & Service Lifecycle

    • Discover
    • Design
    • Acquire
    • Build
    • Transition
    • Operate
    • Deliver
    • Support

    Module 4: ITIL Value System (ITIL VS)

    • Guiding principles
    • Governance
    • Value chain
    • Management practices
    • Continual improvement model
    • Continuous integration and delivery
    • Reliability and observability
    • Site Reliability Engineering (SRE)
    • Incidents, problems, errors, and service requests

    Module 5: Value Stream Identification, Mapping & Management

    • Value streams
    • Core and enabling value streams
    • Value stream mapping
    • Value stream management
    • Complexity thinking
    • Workflow optimization

    Module 6: ITIL & Artificial Intelligence (AI)

    • Artificial Intelligence (AI)
    • Generative AI (GenAI)
    • Agentic AI
    • AI governance
    • AI capability models

    Module 7: ITIL & Other Frameworks

    • ITIL & DevOps
    • ITIL & PRINCE2®

    Course Curriculumof the ITIL Version 5 Foundation Certification Training

    The ITIL V5 Foundation curriculum follows the official PeopleCert/AXELOS ITIL V5 Foundation syllabus and covers all tested topics. Modules are delivered over 2 days with scenario walkthroughs, chapter quizzes, and ITIL V5 Foundation-format mock exams that mirror the live PeopleCert paper.

    • Digital products and digital services
    • Products, services, and service offerings
    • Value co-creation
    • Utility and warranty
    • Outputs vs outcomes
    • Costs and risks
    • Continual improvement
    • Service relationships and SLAs

    Nearly 1 in 3 exam questions rely on terminology first introduced in this module.

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    What You Will LearnIn the ITIL 5 Foundation Training

    The ITIL 5 Foundation training builds awareness-level knowledge across all nine Foundation topic areas so you can speak the language of modern IT service management and prepare for the exam. By the end, you can explain how organisations co-create value through digital products and services.

    Digital Product and Service Management

    Understand what sets digital products and services apart, how value is created, and how products and services are managed across their full lifecycle in the modern digital era.

    Value Co-Creation and the Four Dimensions

    Learn how value is co-created with consumers and stakeholders by weighing outcomes, costs, risks, experience and sustainability, and apply the four dimensions of product and service management holistically.

    The ITIL Value System

    Explain how the ITIL Value System brings together guiding principles, governance, value chain activities, management practices and continual improvement as one integrated system.

    The Seven ITIL Guiding Principles

    Apply focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimise and automate.

    The Product and Service Lifecycle and Practices

    Describe the purpose of each lifecycle activity, from discovery and design to operation, delivery and support, and the role of ITIL management practices and official practice guides.

    Continual Improvement and Value Streams

    Use the continual improvement model and Value Stream Mapping and Management to identify waste, improve flow and visibility, and drive better outcomes across digital services.

    Who Should TakeITIL V5 Foundation Certification Training in Malta?

    IT Service Manager

    Service Desk Analyst

    ITSM Practitioner

    IT Support Engineer

    IT Operations Manager

    Incident / Problem Manager

    Change Manager

    IT Project Manager

    Who Can Take This Certification Training

    ITIL V5 Foundation Certification Training Modesfor Professionals and Teams

    We offer flexible training formats designed to suit different learning preferences, schedules, and professional goals. Whether you prefer a ITIL V5 Foundation course online, classroom-based learning, corporate team training, or personalized coaching, choose the option that best supports your certification and skill development journey.

    ITIL V5 Foundation Live Virtual Training

    • Live online instructor-led sessions

    • Interactive discussions and virtual activities

    • Expert guidance from experienced trainers

    • Practice assessments and revision support

    • Dedicated Q&A sessions for concept clarification

    • Fixed schedules for accountability and momentum

    • Small batch sizes for personalized attention

    • Access from any location with internet connectivity

    EUR 1380

    Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

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    ITIL V5 Foundation Classroom Training

    • Instructor-led classroom sessions

    • Interactive discussions and group activities

    • Real-world examples and practical exercises

    • Structured learning with fixed schedules

    • Opportunities for peer networking and collaboration

    • Practice assessments and knowledge checks

    • Dedicated Q&A and concept clarification

    • Immediate trainer feedback and support

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    Learn through face-to-face sessions led by experienced instructors in a collaborative classroom environment. This Classroom ITIL V5 Foundation training format combines expert guidance, peer interaction, and hands-on activities to create an engaging learning experience.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Learners who prefer in-person interaction, structured schedules, and collaborative learning experiences.

    Untitled

    ITIL V5 Foundation Corporate Group Training

    • Customized training aligned to organizational goals

    • Flexible delivery: onsite, virtual, hybrid, or blended

    • Scheduling tailored to business availability

    • Role-based examples and industry-relevant discussions

    • Progress tracking and learner assessments where applicable

    • Dedicated coordination and administrative support

    • Consistent learning experiences across teams

    • Scalable delivery for local, regional, or global workforces

    Untitled

    Designed for organizations that want to strengthen IT service management capabilities, standardize service delivery practices, and support workforce development through customized team learning initiatives. This Corporate ITIL V5 Foundation training program helps organizations build service-oriented teams and improve operational efficiency.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Organizations looking to upskill employees, address capability gaps, and deliver consistent training across teams.

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    ITIL V5 Foundation Focused 1-to-1 Training

    • One-to-one instructor attention

    • Customized learning plans and objectives

    • Flexible scheduling based on availability

    • Personalized feedback and coaching

    • Additional focus on challenging topics

    • Targeted practice and revision support

    • Faster clarification of questions and concepts

    • Learning pace is adapted to individual needs

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    Receive personalized instruction tailored to your goals, pace, and learning requirements through dedicated sessions with an expert trainer. This format offers customized ITIL V5 Foundation coaching and focused exam preparation support.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking personalized guidance, accelerated learning, or focused support to achieve specific outcomes.

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    ITIL V5 Foundation Live Virtual Training

    ITIL V5 Foundation Live Virtual Training

    Live online instructor-led sessions

    Interactive discussions and virtual activities

    Expert guidance from experienced trainers

    Practice assessments and revision support

    Dedicated Q&A sessions for concept clarification

    Fixed schedules for accountability and momentum

    Small batch sizes for personalized attention

    Access from any location with internet connectivity

    Starts from

    EUR 1380

    Please Note:Attend fully interactive online sessions from anywhere while benefiting from real-time instructor guidance and collaborative learning experiences. This ITIL V5 Foundation training online option provides flexibility while maintaining direct interaction with certified trainers.

    Official PeopleCert (AXELOS)-aligned Course Material

    Best For: Professionals seeking the flexibility of online learning without compromising on live instructor interaction.

    Loading schedules…

    Why Choose Invensis LearningFor Your ITIL Version 5 Foundation Certification Training in Malta?

    Invensis Learning delivers structured ITIL 5 Foundation training for professionals and organisations in Malta who want a current-edition IT service management credential. As a PeopleCert Accredited Training Organization, we combine accredited trainers, AXELOS-aligned courseware, flexible delivery and learner-focused support. Whether you enrol as an individual or plan corporate training for your team, we, a trusted ITIL Version 5 Foundation training company in Malta, provide a professional experience built around practical understanding, real-world application and exam readiness.

    • PeopleCert Accredited Training Organization delivering AXELOS-aligned ITIL 5 content
    • Experienced, accredited trainers with real IT service management practice
    • Flexible formats: live virtual, classroom and corporate group training
    • Course materials aligned to the ITIL 5 Foundation Syllabus (Version 5.0)
    • Practice questions and mock exams mapped to the 40-question format
    • First-attempt exam guidance and post-training learner support
    • ISO 9001:2015 quality and ISO 27001:2022 information security certified
    • Customised schedules and pricing for individuals and corporate teams

    100+

    Countries Served

    ISO 9001

    Quality Management

    200K+

    Professionals Trained

    12M+

    Hours of Training Delivered

    ISO 9001:2015 Certified

    ISO 9001:2015 Certified

    ISO 27001:2022 Certified

    ISO 27001:2022 Certified

    Secure SSL Encryption

    Secure SSL Encryption

    Leaders in Training industry for 12+ years

    Leaders in Training industry for 12+ years

    Over 5000 five star reviews

    Over 5000 five star reviews

    Level AA conformance, W3C WCAG 2.2

    Level AA conformance, W3C WCAG 2.2

    ITIL Version 5 Foundation Training Locations in MaltaInstructor-led in-person Classroom training is available for group batches. All other public cohorts are delivered as Instructor-led Live Virtual. See available cohorts.

    ITIL Version 5 Foundation Training Location in Malta

    Hilton Malta, Portomaso Avenue, St. Julian's, Eastern Region, STJ 4012, Malta

    ITIL Version 5 Foundation Training Location in Malta

    InterContinental, St. George Street, St. Julian's, Eastern Region, STJ 3310, Malta

    corporate banner

    Corporate ITIL 5 Foundation TrainingAligned to Your Goals

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    • Upskill whole IT and service teams on the current ITIL 5 edition together
    • Customised training schedules based on team availability
    • Flexible delivery through onsite, live virtual, hybrid or blended formats
    • Accredited trainers with relevant IT service management expertise
    • Role-based examples drawn from iGaming, fintech and public sector delivery
    • Standardises incident, change and service practices across the organisation
    • Dedicated coordination and support for group training in Malta and beyond

    Leading Organisations

    GO PlcMelitaBMIT TechnologiesBetsson GroupBank Of VallettaMITA

    What Our Learners Say

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    Passed First Time and Applying It at Work

    "The ITIL 5 Foundation training made the ITIL Value System and the guiding principles genuinely click for me. The mock exams matched the real 40-question format, and I passed on my first attempt. I now use value stream thinking in my service desk work every week."

    Daniela Borg

    IT Service Desk Team Lead

    Untitled

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    Practical and Relevant to Malta's IT Sector

    "As someone moving from IT support into service management, the digital product and service lifecycle content was exactly what I needed. The trainer used real gaming and fintech examples that reflect how we work in Malta, which made the concepts easy to grasp."

    Luke Camilleri

    IT Support Analyst

    Untitled

    0/0

    Beginner Friendly and Confidence Building

    "I had no prior ITIL knowledge and still found the training approachable. The nine topic areas were broken down clearly, and the practice questions built my confidence. The credential has already helped me apply for service delivery roles."

    Sarah Grech

    Aspiring Service Delivery Manager

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    Standardised Our Service Practices

    "We put our operations team through the corporate ITIL 5 Foundation programme to standardise how we handle incidents and changes. The shared vocabulary alone improved our handoffs, and the flexible onsite schedule fitted around our shift patterns."

    Matthew Vella

    Head of IT Operations, iGaming Sector

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    Well Organised Corporate Delivery

    "Invensis Learning tailored the delivery to our financial services context and coordinated everything smoothly for a mixed group. Our teams now share a common understanding of value co-creation and continual improvement, which has made process conversations far easier."

    Elena Farrugia

    Learning and Development Manager, Financial Services

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    Invensis Learning delivers industry-leading ITIL Version 5 Foundation training solutions tailored for individuals and organizations.

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    Frequently Asked QuestionsHere's everything you may ask...

    Yes. The ITIL 5 Foundation is a current-edition, globally recognised IT service management credential valued by Malta's iGaming, fintech, telecoms and public sector employers. It opens service desk, incident, change and service delivery roles, where IT service salaries commonly reach 48,000 to 55,000 euro a year.

    General

    Is the ITIL 5 Foundation worth it for my career in Malta?

    Yes. The ITIL 5 Foundation is a current-edition, globally recognised IT service management credential valued by Malta's iGaming, fintech, telecoms and public sector employers. It opens service desk, incident, change and service delivery roles, where IT service salaries commonly reach 48,000 to 55,000 euro a year.

    What is the ITIL 5 Foundation certification?

    The ITIL 5 Foundation is the entry-level qualification in the ITIL 5 scheme from AXELOS, with exams delivered by PeopleCert. It introduces digital product and service management, the ITIL Value System, the product and service lifecycle, and the practices that help organisations create and continually improve value.

    How is ITIL 5 different from ITIL 4?

    ITIL 5 (Version 5.0) is the fifth iteration of the framework. It adds an explicit focus on digital product and service management, introduces the product and service lifecycle as a core structure, makes Value Stream Mapping and Management a dedicated topic, and updates the ITIL Value System with a stronger digital-era and sustainability emphasis.

    Do I need ITIL 4 Foundation before taking ITIL 5 Foundation?

    No. The ITIL 5 Foundation has no formal prerequisites and is open to everyone. Professionals who hold ITIL 4 Foundation will recognise some concepts, but ITIL 4 is not required. It is worth confirming any transition provisions at peoplecert.org.

    Is the ITIL 5 Foundation recognised internationally?

    Yes. ITIL is the world's most widely adopted IT service management framework, and PeopleCert operates in over 200 countries. The ITIL 5 Foundation is recognised by employers globally, which makes it a portable credential for professionals in Malta and abroad.

    Pricing

    How much does the ITIL 5 Foundation training cost in Malta?

    Training is typically purchased as a combined training and exam package, and the fee varies by format and schedule. Pricing for Malta is available on request. Request a quote from a learning advisor for the current fee in euro.

    What is included in the course fee?

    The fee usually includes AXELOS-aligned courseware, practice questions and mock exams mapped to the exam format, first-attempt guidance, learner support, and a course completion record. Confirm whether the PeopleCert exam voucher is included when you request a quote.

    How much is the ITIL 5 Foundation exam fee?

    The PeopleCert exam fee varies by region and purchasing channel, so it is best confirmed at peoplecert.org or with our team. It is often bundled into the training and exam package. Ask a learning advisor for the current amount before you book.

    Do you offer group or corporate pricing for teams?

    Yes. We offer corporate group training with customised schedules and volume-based pricing for IT teams, service desks and mixed business groups in Malta. Contact us for a tailored quote for your team.

    What payment options are available?

    We accept major credit and debit cards and bank transfers, and instalment options are available on selected plans. Speak with a learning advisor to choose the option that suits you.

    Exam

    What is the format of the ITIL 5 Foundation exam?

    The ITIL 5 Foundation exam is closed book with single-answer multiple-choice questions, based on the ITIL 5 Foundation Syllabus (Version 5.0) from AXELOS and delivered by PeopleCert. It covers nine topic areas at knowledge and comprehension level.

    How many questions are on the exam and how long is it?

    The exam has 40 questions and lasts 60 minutes (1 hour). It is a closed-book, single-answer multiple-choice paper.

    What is the passing score for the ITIL 5 Foundation exam?

    The pass mark is 65 percent, which means answering at least 26 of the 40 questions correctly. Broad awareness across all nine topic areas is the best way to prepare.

    Where can I take the exam, and what if I do not pass first time?

    You can sit the exam online through PeopleCert's OnVUE proctoring, available 24/7, or at a PeopleCert authorised test centre. If you do not pass first time, a re-sit can be arranged. Confirm the current re-sit policy at peoplecert.org.

    How long is the ITIL 5 Foundation certification valid?

    The ITIL 5 Foundation is valid for three years. To renew, you earn 60 CPD (Continuing Professional Development) points within the three-year cycle. Verify current renewal requirements at peoplecert.org/myaxelos.

    Course Content

    Can a complete beginner take this course?

    Yes. The ITIL 5 Foundation has no prerequisites and is designed for IT and business professionals alike, including those new to ITIL. The training builds knowledge from the ground up, with structured materials and practice questions to support you.

    What topics does the training cover?

    The training covers all nine Foundation topic areas: digital product and service management concepts, value co-creation, the four dimensions, the ITIL Value System, the seven guiding principles, the product and service lifecycle, ITIL's management practices, continual improvement, and Value Stream Mapping and Management.

    What learning resources are provided?

    You receive AXELOS-aligned courseware, practice questions and mock exams mapped to the 40-question format, and topic-wise revision aids. These help you identify weak areas and build readiness for the exam.

    Is the courseware aligned to the current ITIL edition?

    Yes. The courseware is aligned to the ITIL 5 Foundation Syllabus (Version 5.0), the current edition published by AXELOS with exams delivered by PeopleCert.

    How long is the ITIL 5 Foundation training?

    The instructor-led programme runs for 16 hours, typically delivered as two full days or four half-days. The schedule can be adapted to suit working professionals and corporate teams.

    Enrollment

    How soon can I start and how do I enrol?

    You can enrol through the Invensis Learning website. Choose your preferred format, complete payment, and you will receive access to upcoming schedules, courseware and learning resources. Talk to a learning advisor to find the next available batch in Malta.

    What training formats are available in Malta?

    We offer online (live virtual) instructor-led training, classroom sessions, and customised corporate group training. This lets you choose the format that fits your schedule and learning preference.

    Are there any eligibility requirements to enrol?

    No. The ITIL 5 Foundation has no formal prerequisites, so anyone can enrol regardless of education, experience or prior ITIL knowledge. It is the entry point to the ITIL 5 scheme.

    Can I reschedule my enrolment to another batch?

    Yes. Flexi options let you reschedule or transfer to another batch on selected plans. Contact our support team to arrange this.

    What is the refund or cancellation policy?

    Refunds and cancellations are handled per our published policy, and selected plans include a money-back option. Reach out to our team for the details that apply to your enrolment.